Hire the Best Call Center Agents
in Nicaragua

✨ 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘀 𝗮 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) 𝗖𝗦𝗥 𝘄𝗶𝘁𝗵 6+ 𝘆𝗲𝗮𝗿𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗲𝗺𝗮𝗶𝗹𝘀, 𝗰𝗵𝗮𝘁𝘀, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲 𝗰𝗮𝗹𝗹𝘀 𝗳𝗼𝗿 𝗯𝗼𝘁𝗵 𝗕2𝗖 𝗮𝗻𝗱 𝗕2𝗕 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀. ✨ 🥇 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 | 𝗕𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) | 𝗘𝗺𝗮𝗶𝗹, 𝗖𝗵𝗮𝘁 & 𝗩𝗼𝗶𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 💡 I bring 6+ years of customer service experience from global companies including Capital One, Starbucks, MONAT Global, Jarvis Home Services, and NATION WIDE PAYMENTS CANADA. I specialize in handling high-volume support requests via email, chat, and phone, managing CRM systems, resolving customer issues, and enhancing client satisfaction. 🔹 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗖𝗦𝗥 𝗦𝗸𝗶𝗹𝗹𝘀 • Customer support via Zendesk, Freshdesk, Salesforce, Gorgias, Aircall, OpenPhone, RingCentral, and Oracle/Max Connect • Handling inbound and outbound calls, chats, and emails • Technical support, product troubleshooting, and order management • Bilingual service in Spanish & English • High-volume support experience (200–300 calls daily) 🔹 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Managed stores: Statik (gadgets), Svelte Boutique (jewelry), Moerie (wellness), Turbo Ant (e-scooters) • Tools: Shopify, Shopify POS, Klaviyo, ShipStation, Cin7, CJ Dropshipping • Inventory management, product listings, order processing, and logistics • Customer support for online stores including returns, refunds, and subscription management 🔹 𝗧𝗼𝗼𝗹𝘀 & 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • CRM & Support: Zendesk, Freshdesk, Salesforce, Gorgias, Aircall, OpenPhone, RingCentral • E-commerce: Shopify, ShipStation, Shopify POS, Cin7, CJ Dropshipping • Collaboration & Productivity: Notion, Slack, Google Workspace, HouseCall Pro 🌟 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ✔️ 6+ years of multilingual customer service experience across top global brands ✔️ Skilled in high-volume support, order management, and e-commerce operations ✔️ Experienced with modern CRM tools and e-commerce platforms ✔️ Flexible, professional, and available to start immediately, including weekends Customer service representative, bilingual customer support, Spanish and English CSR, email support, chat support, voice support, inbound calls, outbound calls, high-volume customer support, technical customer support, e-commerce customer service, CRM expert, Zendesk support specialist, Freshdesk support, Salesforce CRM expert, Gorgias customer support, Aircall support, OpenPhone support, RingCentral support, order management, product listing management, inventory management, subscription management, returns and refunds processing, e-commerce store management, Shopify store setup, Shopify POS support, Klaviyo email automation, ShipStation fulfillment, Cin7 inventory management, CJ Dropshipping integration, WooCommerce support, online store troubleshooting, multi-platform support, workflow automation, client satisfaction, customer retention, premium customer service, fast response support, remote CSR, e-commerce optimization, online store performance, Shopify troubleshooting, WooCommerce troubleshooting, Shopify and WooCommerce migration, Shopify apps integration, digital customer experience, scalable customer support, email chat and phone support, multi-channel support, customer success management, e-commerce operations, remote customer support agent. 💡 Let’s provide your customers with premium, fast, and professional support while optimizing your e-commerce operations.

Experienced appointment setter in the automotive industry with a strong background in lead handling and follow-up. Dedicated customer service specialist with 3+ years of experience, highly tech-savvy, and focused on delivering consistent, results-driven performance. Let’s connect.

I started in the call center industry when I was 18 years old, I worked for many companies in the USA as a customer service agent and soft sales agent, I am willing to learn and I am a fast learner, hard worker, multitasking and more important very responsible and honest. I always ask question before making any decision. I love working as a team because at some point we are new in the company and we can ask question to someone who has more knowledge.

I am a professional with a solid track record in three key areas: legal assistance, sales and customer service. My experience as a legal assistant has allowed me to develop skills in document management, report preparation and support in legal processes, always with a detailed and organized approach. In my role as a sales agent, I have acquired a deep understanding of client needs, negotiation skills and the ability to generate positive results through teamwork. In addition, my experience in customer service has given me an excellent ability to solve problems, maintain relationships of trust and ensure customer satisfaction, always with empathy and professionalism. This combination of skills has allowed me to adapt to various work environments, contributing to the success of the projects and objectives of the companies with which I have collaborated.

Thank you for visiting my profile :) I am a Top Rated Agent with 100% Job Success. My objectives are to bring a professional attitude to the projects that I work on and excel in the campaign that I'm working on To provide work ethic and dedication. With hopes that maybe someday I may grow in the company and show the skills that I am capable of offering to it. I have experience in the leasing industry, Apartment rentals, Online stores like Etsy, eBay, Amazon, Healthcare and more. A great streak of luck for me is that I am near shore. So the time difference is not a problem. The time that I am in right now Is 2hrs behind EST, 1hr ahead of PDT, and 1hr behind CDT This is the best way to guarantee that I can work flexible hours. My focus is to get the job done the right way, and always come forth with a positive attitude to make sure I give 110% of me to everything that I do. I have been a customer service representative going on 13th years. I am willing to go the extra mile for you so that I can demonstrate my potential. All I need is that one opportunity so that I can prove it; I do own backups for Electrical power and Internet so that I can be available at all times. ****At the moment I'm not taking any cold calling/telemarketing jobs. I'm a Customer Service Specialist Agent. Please do not send telemarketing jobs because they will be declined.****

Love helping people is one of my big goals because I always try to find the best solution to provide a good customer service. If the customer is satisfied with the service that we are providing, means that we can get more referrals customers and we can make bigger the industry that we are working in. Our main goals needs to be emphatic with the customers, because we need to take care of the customer satisfaction before business. We need to make believed them that we take care of them as a family member.