Hire the Best Sales Representatives
in Nicaragua

Struggling to keep your sales pipeline full of qualified leads? I help sales teams turn cold data into booked appointments through high-volume cold calling and disciplined CRM management. 📞 Cold Calling & Appointment Setting High-volume outbound calls, confident objection handling, and consistent daily energy to get past gatekeepers and book qualified meetings on your closers' calendars. 📊 CRM & Pipeline Management Clean, organized pipelines using GoHighLevel and dialers like ReadyMode and Five9. I audit prospect data, track lead status, and keep your workflow moving without bottlenecks. 🎯 Lead Qualification I don't just fill your calendar — I filter it. Every appointment I set meets your specific prospect criteria, so your team's time is spent on real opportunities. ☎️ Inbound Support & Callback Handling Professional phone etiquette on inbound callbacks, so no warm lead falls through the cracks. Looking for a dedicated ISA to scale outbound operations, or someone to clean up and manage your lead pipeline? Let's talk. 🔒 In full compliance with Upwork's Terms of Service, all communication, contracts, and payments are handled exclusively through the Upwork platform.

Growing a business takes more than completing tasks, it takes someone who can think strategically, communicate confidently, and consistently produce results. For over 13 years, I've helped companies generate revenue, manage client relationships, optimize operations, and build scalable processes. My experience spans sales, real estate acquisitions, customer success, executive support, legal intake, and business operations. I thrive in fast-paced environments where every conversation, follow-up, and decision impacts the bottom line. Whether you need someone to close deals, qualify leads, manage your CRM, support your executive team, or improve customer relationships, I bring the experience and professionalism to get it done.

With over 15 years of experience in customer service and sales, I bring a strong and versatile skill set to every role. My background includes: 15+ years of experience in Customer Service and Sales 3 years as a Cruise Travel Advisor 10+ years as a Professional Medical Translator/Interpreter 10 years of experience working remotely Dedicated, reliable, and detail-oriented professional with a sincere and honest approach Strong communication skills, maintaining consistent follow-up with leads and clients Proven ability to meet deadlines with efficiency and accuracy My Tools for Success: Quiet workspace for focused productivity Core i7 computer with 8 GB RAM Backup computer for reliability High-speed internet (150 Mbps) with backup connection (15 Mbps) Power generator to ensure uninterrupted service USB noise-canceling headset for clear communication Languages: Spanish (Native) English (Fluent) Tools & Platforms Experience: Zoiper, RingCentral, ViciDial, Zoho, Pipeline, Go High Level, Shopify, ShipStation, Loop, Gorgias, JustCall, Zendesk, Freshsales, Salesforce, HubSpot, Five9, Highrise, Live Chat, Slack, Discord, CallTrackingMetrics, Microsoft Office Suite (Word, Excel, etc.) Let’s connect and explore how I can support your needs with my extensive experience and dedicated approach!

Hello, My name is Gabriel Garcia. I’m a Customer Service agent, Sales Agent, Administrative assistant, Lead generator, Quality Analyst, and recruiter Specialist. I Had been working in the Customer Service, Sales department, Tech Support, HR department, and BPO industry for more than 10 years, I would like to apply to this position because I have the passion and I can guarantee that I will give more than 100% to be a great fit. for your company. Skills Summary: My last experience was working as an HR Generalist for The Fold Laundry Services, and Five Star ElIn charge of the Recruitment process for dforferent platforms, Such as Indeed, Facebook, Linkedin, in charge of interviews, Candidates' selections, and the full hiring process, Included adding the candidates selected to Payroll in Square, And many other administrative tasks. I was Working for StubHub as a customer service representative, which is a Tickets platform, I was in charge to help people with payment, listing tickets, verifying information about event status, payments, and all relating to the entertainment environment. I was working in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Macs. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents. I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry. In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special requests, and recruitment process. In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using a QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly reports to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report. As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, my positive mentality, my great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this. Top Skills: Customer Service – over 5 years in Capital one, AmeriGas. Administrative assistance - over 2 years in Tree Casa Resort. Lead generator – 1 year in 1800dentist. - Recruiter Sales – over 4 years in Dimar Nicaragua and Safe Credit Solutions. Work Experience: Customer service Representative – BPO Industry Technical Support – BPO Industry Operation Manager – Hospitality Industry Sales agent Senior – Credit Repair Industry Lead Generator – Healthcare Industry Tech Skills: CRM Suites. Word. Google Doc. Microsoft. Office. Project Management Software. VoIP Systems. Softphone. Amazon Connect. English Proficiency: I’d rate my English skills as follows: – Speaking: 4/ 5 – I can talk and have a conversation – Writing: 4 / 5 – I have all the experience to send emails and have conversations with someone by chat or email – Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert. My English Test Scores: – EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient Additional Skills: Public Relations CRM & Bookkeeping Customer Support Digital Marketing (General) E-mail Marketing & Automation (General) General Administrative Experience Marketing Support Sales,

I provide exceptional virtual assistance that meets the unique needs of businesses. With three years of experience across roles such as appointment setting and sales, I excel in optimizing workflows and enhancing client communications. I understand the nuances of managing schedules, handling inquiries, and providing administrative support that drives efficiency. I have a proven ability to engage clients and facilitate appointments, ensuring seamless interactions and follow-ups. My approach combines strategy with a keen eye for detail, allowing me to adapt quickly to changing priorities. If you are looking for a reliable partner who can elevate your operations and create a positive impact on your business, let's discuss how I can contribute to your success.

I have worked representing different companies located in the U.S during 9 years. I have worked in different roles such as Customer Service, and Inbound and outbound sales agent. I am a person who is always thinking and analyzing every move before taking actions, so I can make sure that I can get the results expected. I am open to feedback, and I am responsible and reliable.