Hire the Best Phone Support Agents

💼 𝟓+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖️ 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐏𝐑𝐎 👌 𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐈𝐍 𝐓𝐈𝐂𝐊𝐄𝐓𝐒 & 𝐂𝐇𝐀𝐓 ⭐⭐⭐⭐⭐ 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 When clients need someone who can 𝐝𝐨 𝐢𝐭 𝐚𝐥𝐥, from calming a frustrated customer to closing a high-stakes hire, they stop scrolling. That’s where I come in. With 𝟓+ years of proven success as a Top Rated Plus freelancer on Upwork, I specialize in delivering seamless support across Customer Service (Email, Chat, Phone, Social Media), Virtual Assistance, Admin & Executive Assistance, Real Estate Coordination, Telemarketing, Lead Generation, Cold Calling, and Full Life Cycle Recruitment. My track record speaks for itself: fast-scaling startups, global eCommerce brands, and busy executives trust me to handle the details while they focus on growth. Customer Support & Communication 🗸 Multi-channel support: Email, Chat, Phone, Social Media 🗸 Approach: empathetic tone, quick resolutions, and zero dropped threads 🗸 CRM expertise: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Zoho Desk, Re:amaze. Virtual, Admin, & Executive Assistance 🗸 Executive-level support with precision and confidentiality 🗸 Calendar management, inbox organization, travel planning, and document handling 🗸 Tools: Google Workspace, Microsoft Office, Asana, Monday, ClickUp, Notion, Jira Sales, Recruitment, & Growth 🗸 Telemarketing, Lead Generation, Cold Calling 🗸 Full Life Cycle Recruitment: sourcing, screening, interviewing, onboarding 🗸 Platforms: Salesforce, GoHighLevel, Pipedrive, Close, Bitrix24, Teamwork CRM Real Estate Coordination 🗸 Transaction management, client communication, scheduling, and MLS updates 🗸 Trusted by real estate professionals for smooth, detail-oriented coordination Professional Setup 🗸 Dual-monitor high-performance laptop 🗸 100 Mbps fiber internet + power backup 🗸 Noise-canceling headphones for distraction-free calls Why Clients Choose Me Because I’m not just a freelancer; I’m a 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒑𝒂𝒓𝒕𝒏𝒆𝒓 who blends empathy, efficiency, and expertise. Whether you need someone to 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐦𝐚𝐧𝐚𝐠𝐞 𝐲𝐨𝐮𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐨𝐫 𝐝𝐫𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐬𝐚𝐥𝐞𝐬 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞, I deliver results that keep your business moving forward. If you’re looking for a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐰𝐞𝐚𝐫 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐡𝐚𝐭𝐬 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐝𝐫𝐨𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐚𝐥𝐥, let’s connect. I’ll bring clarity, consistency, and growth to your business.

Hi, I am Kainat Abbas, a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁, and 𝗖𝗥𝗠 Expert with 5+ years of experience helping businesses improve customer satisfaction, streamline operations, and maintain organized CRM systems. I support businesses by managing customer interactions, handling administrative tasks, maintaining CRM accuracy, and ensuring smooth day-to-day operations. My focus is always on professionalism, efficiency, organization, and delivering an excellent customer experience. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 I manage: ✔ Live Chat Support ✔ Email Support ✔ Inbound & Outbound Phone Support ✔ Customer Issue Resolution ✔ Order Processing & Refund Handling ✔ Customer Retention & Relationship Management ✔ Complaint Handling & De-escalation ✔ After-Sales Customer Support ✔ Warm Lead Follow-ups ✔ Appointment Setting I have worked with businesses across the USA, UK, Canada, and Australia, providing fast response times, professional communication, and customer-focused solutions that build long-term trust. 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 ✔ Calendar Management & Scheduling ✔ Inbox & Email Management ✔ Appointment Coordination ✔ Meeting Scheduling ✔ Data Entry & Documentation ✔ Administrative Support ✔ Client Communication ✔ Task Management & Follow-ups ✔ Research & Reporting Support I help entrepreneurs and growing businesses stay organized, reduce workload, and focus on business growth while I handle the daily operational tasks. 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Experienced with: ✔ HubSpot CRM ✔ GoHighLevel ✔ Salesforce ✔ Zoho CRM 𝗖𝗥𝗠 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 ✔ Customer Data Management ✔ Contact & Profile Updates ✔ Interaction Logging ✔ Pipeline Management ✔ Lead Tracking & Follow-ups ✔ Lifecycle Stage Updates ✔ Appointment Tracking ✔ Task Creation & Reminders ✔ Database Cleanup & Maintenance ✔ Reporting Support I understand how accurate CRM management directly impacts customer relationships, sales performance, and business growth. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 ✔ HubSpot CRM ✔ GoHighLevel ✔ Salesforce ✔ Zoho CRM ✔ Zendesk ✔ Freshdesk ✔ Shopify ✔ Stripe ✔ PayPal ✔ Google Workspace ✔ Slack ✔ Zoom ✔ Microsoft Teams 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 ✔ Highly Organized & Detail-Oriented ✔ Strong Communication Skills ✔ Customer-Focused Approach ✔ CRM Accuracy & Data Management Expertise ✔ Reliable & Accountable Professional ✔ Quick Learner with New Tools & Systems ✔ Dedicated to Delivering Quality Results ✔ Consistent, Professional, and Deadline-Focused My goal is to help businesses deliver exceptional customer experiences, maintain organized operations, and build strong customer relationships while allowing business owners to focus on growth. If you need a dependable Customer Support Specialist, Virtual Assistant, and CRM Expert who can support both your customers and your internal operations, I am ready to contribute to your success.

Bilingual Virtual Assistant and Customer Support Specialist with hands-on experience supporting healthcare organizations, agents, and clients in fast-paced remote environments. I specialize in customer service, scheduling, insurance verification, and administrative support. I have experience working with high call volumes while maintaining professionalism, empathy, and accuracy. In my previous roles supporting healthcare companies and virtual clinics, I assisted patients and agents with applications, policy information, appointment scheduling, and insurance eligibility verification while maintaining strict HIPAA compliance. I am highly organized, adaptable, and comfortable using multiple systems at once while communicating clearly with clients and team members. Services I can help you with: • Customer Support (Phone, Chat, Email) • Virtual Assistant Tasks • Appointment Scheduling & Calendar Management • Insurance Verification • CRM Updates & Data Entry • Patient Support & Intake • Call Handling & Follow-ups • Administrative Support • Spanish ↔ English Communication Tools & Skills: • CRM Systems • Remote Call Platforms • Microsoft Office / Google Workspace • Appointment Scheduling Systems • Insurance & Healthcare Documentation • High-volume call handling • Bilingual Communication (English & Spanish) I am committed to providing reliable support, clear communication, and a positive experience for every client and customer. If you’re looking for someone organized, professional, and experienced in remote support, I’d be happy to help your business run smoothly.

I’m a Top Rated Customer Support Specialist with 5+ years of experience helping eCommerce and B2B businesses deliver fast, reliable, and high-quality customer service. I’ve handled 80–100+ tickets daily across email, chat, and phone while maintaining high customer satisfaction and quick response times. I specialize in resolving order issues, processing refunds, handling disputes, and ensuring a smooth post-purchase experience. My experience includes working with international brands in New Zealand, Australia, and the US—giving me a strong understanding of different customer expectations and communication styles. 🛠️ Tools I use daily: • Zendesk, Gorgias, Freshdesk, Hubspot, Reamaze, Richpanel • Shopify, eBay, Amazon • Slack, Asana, Trello, CRM systems 💡 What I bring to your business: • Fast and professional customer communication • Problem-solving with minimal supervision • A strong focus on customer satisfaction and retention If you need someone who can represent your brand professionally and keep your customers happy, feel free to send me a message.

I'm a Customer Support Specialist and onboarding specialist with 4 years of helping SaaS, eCommerce, Education, and Real Estate businesses deliver exceptional customer support, client onboarding, customer success, appointment setting, and CRM management. As an onboarding specialist and customer support specialist, I support businesses through every stage of the customer journey from responding to customer inquiries and qualifying leads to onboarding new clients, increasing sales, managing customer relationships, and providing ongoing support that improves customer satisfaction and retention through email, chat and phone support. Your customers deserve more than quick replies even if it's phone calls, livechat, or email support . Every interaction should build trust, strengthen loyalty, and leave them with confidence that they chose the right business. I don't simply respond to messages or complete administrative tasks. I take ownership. Here's how I can support your business: ✅ Customer Support Specialist (Email, Live Chat & Phone) ✅ Client Onboarding & Customer Success ✅ CRM Management, & Pipeline Maintenance ✅ Appointment Setting, Sales Support & Lead Qualification ✅ Virtual Executive & Administrative Support ✅ Outbound and Inbound Call Handling ✅ Order Processing, Refund Handling & Customer Follow-ups ✅ SOP Creation & knowledge Base Documentation ✅ Excel / Spreadsheet Management & Data Analysis ✅ Calendar & Inbox Management ✅ Project Coordination, Data Entry & Research Over the years, I've consistently maintained a 95%+ Customer Satisfaction (CSAT) while meeting Service Level Agreement (SLAs), First Response Time (FRT), Average Handle Time (AHT), and Ticket Resolution targets through proactive communication, empathy, and problem-solving. I'm comfortable stepping into fast-paced environments and becoming an extension of your team rather than someone who simply waits for instructions. What You'll Gain Working With Me ✔ Customers who feel heard, valued and supported ✔ Prompt communication that reflects your brand professionally ✔ Consistent appointment setting and follow-ups so leads don't slip through the cracks and your calendar stays full. ✔ A smoother client onboarding experience that reduces client drop-off and increases customer success ✔ 10 - 15+ hours reclaimed every week on Administrative tasks and customer support ✔ Creating and improving SOPs and Knowledge Base Documentation for repeatable support processes I understand that every unanswered message, missed follow-up, delayed client onboarding, or poor customer interaction can cost a business trust, referrals, and future revenue. That's why I approach every customer conversation as an opportunity to strengthen your brand, not just resolve an issue. Platforms & Tools I've Worked With: CRM & Customer Support : HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, GoHighLevel, Zoho CRM Operations : ClickUp, Trello, Asana, Notion, Google Workspace, Microsoft Excel Communication : Zoom, Slack Scheduling : Calendly, Acuity, Google Calendar E-commerce : Shopify , Gorgias AI : ChatGPT , Claude,Gemini Whether you need an Onboarding Specialist to reduce client drop-off, an Appointment Setting expert to keep your calendar full, or a Customer Support Specialist handling live chat, email support, and phone calls to be the voice your customers trust every day, I'd love to learn more about your business and show you what it feels like when everything is handled with genuine care." 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐢𝐧𝐯𝐢𝐭𝐞 𝐦𝐞 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐣𝐨𝐛 𝐩𝐨𝐬𝐭 to discuss how I can help your business create exceptional customer experiences and contribute to your teams success.

Cold Calling & Appointment Setting Specialist helping SaaS, agencies, and real estate companies generate qualified appointments through B2B outbound prospecting, lead generation, and telemarketing I help SaaS | AI companies, marketing agencies, and real estate firms turn leads into predictable booked revenue. Most businesses don’t have a lead problem. They have a follow-up and execution problem. Slow response times, inconsistent outbound, poor CRM hygiene, and weak objection handling cost thousands in missed opportunities. That’s where I come in. I specialize in: • B2B cold calling and demo booking • Working warm inbound leads (speed-to-lead execution) • Re-engaging dormant CRM leads • High-volume outbound prospecting • Improving show-up rates • Structured pipeline tracking and KPI reporting I don’t just “make calls.” I build a repeatable outbound system inside your CRM. Over the past 6+ years, I’ve worked with: • SaaS platforms • Performance marketing agencies • Real estate investment firms • Insurance & financial services teams • Home service companies I focus on: Clear qualification Clean CRM execution Fast follow-up Daily KPI tracking Professional objection handling Consistent booked appointments If you’re running ads, building a pipeline, or scaling outbound, your revenue depends on structured execution not random activity.