Hire the best Phone Support Agents

Check out Phone Support Agents with the skills you need for your next job.
Clients rate Phone Support Agents
Rating is 4.6 out of 5.
4.6/5
based on 10,944 client reviews
  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    Featured Skill Phone Support
    Electronic Medical Record
    Communications
    Online Research
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $10 hourly
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    Featured Skill Phone Support
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $22 hourly
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
    Featured Skill Phone Support
    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
  • $15 hourly
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
    Featured Skill Phone Support
    Music
    Data Entry
    Advertising
    Tutoring
    Customer Support
    Accounting Basics
    Serbian to German Translation
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • $20 hourly
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    Featured Skill Phone Support
    Zendesk
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $34 hourly
    Top-rated Executive Project Manager, Interpreter/Translator with 6+ years experience in financial, marketing, legal, medical, insurance and technical areas. Certified English, Portuguese and Spanish studies Currently assisting as a Logistic Operations Supervisor for Bellhop Inc, the leading nationwide moving company (started 2023). Responsible for overseeing and managing logistics for major projects, partners, VIPs, and local customers. Served as a Virtual Assistant for Findahelpline.com, the largest global helpline index company (2022-2023). Provided support to the CEO and Vice President for a Google project. Assisted as a Medical Assistant/Intake Coordinator for Affinity Home Care (2022-2023), one of Florida's leading Medicare home care providers. Provided on-site interpretation services as a Specialized Interpreter for the Peruvian Ministry of Defense (2021 - 2022) while employed at JAG International. Worked as a Medical Assistant/Intake Coordinator at Bright Heart Health (2020-2022), the largest telemedicine clinic for mental health and substance use in the US. Served as a Video Medical Specialized Interpreter at Boost Lingo (2019-2020), demonstrating a high level of proficiency in the field. Worked for a Language Line Solutions (2018-2020) contracted company as a Customer Service and Medical specialized interpreter.
    Featured Skill Phone Support
    Virtual Assistance
    Spanish to Portuguese Translation
    Healthcare Management
    Portuguese to Spanish Translation
    English to Spanish Translation
    Portuguese to English Translation
    Spanish to English Translation
    Financial Translation
    Website Translation
    English to Portuguese Translation
    Medical Translation
    Spanish
    Portuguese
    Email Communication
  • $14 hourly
    As a dedicated and enthusiastic representative, I approach my work with a calm and composed demeanor. I possess a combination of intelligence, creativity, and practicality, which empowers me to effectively handle challenges and generate innovative solutions. My commitment and earnest attitude make me a dependable individual upon whom you can confidently rely. I excel in roles that allow me to utilize my creative skills, and my sociable and trustworthy nature ensures a harmonious and pleasant working dynamic with colleagues.
    Featured Skill Phone Support
    Customer Support
    Technical Project Management
    Task Creation
    Phone Communication
    CallTools Call Center Software
    Customer Service
    Email Communication
    Translation
    Order Tracking
    Dutch
    Inbound Inquiry
    Email Support
  • $15 hourly
    Bilingual virtual assistant, translator, transcriber, and customer service representative.Fluent in both the English and Spanish language. Main skills include, punctuality, multitasking, problem solving, team player, communication and detail-oriented skills.
    Featured Skill Phone Support
    Email Communication
    Appointment Scheduling
    US English Dialect
    Customer Satisfaction
    Customer Service
    Multitasking
    Translation
    English
    Spanish
  • $15 hourly
    A Self- motivated professional that thrives on innovation and overcoming challenges, learning new skills. I had worked within the call center industry for more than 18 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handle stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Client's needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and Spanish
    Featured Skill Phone Support
    LiveAgent
    ClickUp
    Slack
    Administrative Support
    Virtual Assistance
    Email Communication
    Shopify
    Data Entry
    Office 365
    Customer Satisfaction
    English
    Zendesk
    Spanish
    Online Chat Support
  • $25 hourly
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi ✅Gorgias ✅Intercom 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
    Featured Skill Phone Support
    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Social Media Management
    Email Support
    English
    Zendesk
  • $15 hourly
    I love working one-on-one with customers in helping them succeed. I have rare people skills which allows me to get out in front of problems and Pro actively help customers with potential troubles. I have 10 years on on-line virtual experience in the field of Customer Service and Telemarketing. I have a high level of energy and enthusiasm from the first call to the last. I have an exceptional telephone personality and i am able to build rapport with every customer. I am Flexible and able to learn new things I am fluent in English with a neutral accent
    Featured Skill Phone Support
    Customer Support
    Cold Calling
    Customer Retention
    Telemarketing
    Receptionist Skills
    Customer Service
    Scheduling
    Email Communication
  • $19 hourly
    My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I worked for “Capital One” Bank and assisted customers on their concerns about credit cards some of the inquiries were invoice questions, taking payments, personal information updates, send or re-send statements, general customer complaints, and even technical support to clients on the company’s website, and always taking responsibility to ensure customers were satisfied. Ever since I started working as a freelancer, I have done a variety of projects wherein tasks include but are not limited to: ✓ Customer Support ✓ Sales ✓ Chat Support ✓ Email handling ✓ Virtual Assistance ✓ Data entry ✓ Tech Support ✓ And other Computer-related tasks. I have work experience using the following applications/tools: ✔︎ MS Office ✔︎ Google Apps (Drive, Calendar, Sheets, Docs, etc) ✔︎ Asana ✔︎ TimeCamp ✔︎ Zoom ✔︎ CRM ✔︎ Trello ✔︎ Tossable ✔︎ Adobe Photoshop (Intermediate) ✔︎ Adobe Illustrator (Intermediate) ✔︎ Adobe Lightroom (Advanced) ✔︎ iMovie (Intermediate) In my years of experience, I have worked with several companies from different fields such as non-profits, education, banking, tourism, real state, etc. These experiences have made me grow as a person and a professional. I have a very open mindset and I am always willing to learn new things and improve my skills to give better service and quality outputs to my clients. If you're ready to work together, feel free to send me an invite and let's talk about how I can best help you.
    Featured Skill Phone Support
    Management Skills
    Virtual Assistance
    Customer Service
    Mobile App Testing
    Information Technology
    Google Sheets
    Sales
    English to Spanish Translation
    Web Testing
    English
    Order Processing
    Product Onboarding
  • $15 hourly
    Seasoned and passionate customer service professional with an impressive 8-year track record in the industry. With 3 years of honing skills in a fast-paced call center environment and a solid 5 years thriving in the freelance realm, I bring a wealth of expertise to the table. Equipped with extensive experience across various customer service platforms, I'm also a tech aficionado, readily embracing and mastering new tools. From emails to live chat, and calls, I'm here to deliver exceptional service and elevate your customer experience to new heights! Why Choose Me? • Extensive Experience: With a rich background in customer service, both in BPOs and freelancing, I bring a depth of knowledge and versatility to every project. • Mastery of Tools: I have mastered almost every customer service tool available, and I adapt quickly to new technologies, leveraging my tech-savvy nature to ensure seamless service. • Proven Excellence: My consistent 5-star ratings and 100% job success score on Upwork speak volumes about my commitment to delivering top-notch service. • Client-Centric Approach: I prioritize my clients' needs, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
    Featured Skill Phone Support
    Shipping & Order Fulfillment Software
    Refund Processing
    Customer Care
    Product Knowledge
    Customer Service
    Gorgias
    Customer Support
    Order Tracking
    Email Support
    Order Processing
    Online Chat Support
    Inbound Inquiry
    Freshdesk
    Zendesk
  • $29 hourly
    Welcome, My name is Krisztina. I am an experienced Hungarian lawyer (MA of law and political sciences) and economist (Bachelor in economics) with over fifteen years of work experience. I am a native Hungarian and also fluent in English. My background of over a decade in legal work, along with my extensive economic experience, gives me a unique perspective, insight, and ability to handle your issue professionally. My experience makes me capable of handling complex problems and topics, such as - I would be pleased to review your website for compliance with Hungarian CONSUMER/DATA PROTECTION law, which would prevent any possible consumer/data protection fines. I can prepare the policies on your website, and keep them up-to-date. - I can make comprehensive legal and economic summaries. - I am happy to help you write the application and represent you before the Hungarian Financial Conciliation Board in case of consumer disputes. I am also looking for challenges in the following areas: legal support research and report local services in Hungary translation and proofreading I can provide you with high-quality works which suit your budget. I regard myself as a person who is helpful, dynamic, diligent, and highly motivated. I look forward to hearing from you soon! Best regards, Krisztina
    Featured Skill Phone Support
    Data Protection
    Compliance Consultation
    Summary Report
    Local Operations
    Consumer Protection
    Translation
    Legal Consulting
    Legal Research
    Administrative Support
    Customer Support
    Customer Service
    English
    Hungarian
    Proofreading
  • $12 hourly
    Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,
    Featured Skill Phone Support
    Ticketing System
    Remote Management Software
    IT Support
    Storage Area Network
    Customer Service
    Firewall
    3CX
    IT Management
    Microsoft Active Directory
    Google Workspace Administration
    WiFi
    Office 365
    Server Virtualization
    VPN
    Network Administration
  • $33 hourly
    Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.
    Featured Skill Phone Support
    Email Support
    Customer Feedback Documentation
    Cold Calling
    Administrative Support
    Data Entry
    Microsoft Excel
    Communication Etiquette
    Lead Generation
    Scheduling
    Customer Support
    Medical Billing & Coding
  • $20 hourly
    🌟 Hey there! I'm a multi-talented Homebased Freelancer ready to rock your outsourcing needs! 🌟 For 4 years, I've excelled as a Telemarketer, Virtual Assistant, Encoder, Lead Generator, Appointment Setter, Admin, Sales Manager, Accountant, and Bookkeeper. 📞💼💻 Check out why I'm top-rated on Upwork with ⭐⭐⭐⭐⭐ reviews: I'm a fast learner, and I give my best in every campaign. I'm all about open communication, so I welcome constructive feedback to keep improving my services and skills. 📈💬 Let's chat, and you'll see my excellent potential firsthand! I'm a specialist in: 📞 Cold Calling 📞 Inbound Calling 🛍️ Amazon 💼 RQ CRM Expert 💼 Different CRMs 💼 Cloze CRM Expert 🖥️ Microsoft Office Pro 📝 Encoding 🎯 B2B Lead Generation 🎯 B2C Lead Generation 💰 Sales Management 🤝 Assisting Customers 📊 Building Targeted Connections & Email Verification 🎯 Lead Generation 🔍 Email & Phone Number Research 🔍 Potential Client Research ✅ Contact Validation 💼 Xero & Accounting Software 💼 Express Accounts 💼 Inventoria 🛠️ Credit Repair Services I'm eager to bring success to your campaigns and exceed your expectations! Let's make magic happen together. 🌈💼🚀 Looking forward to connecting soon! 🤝📞
    Featured Skill Phone Support
    Bookkeeping
    Technical Support
    Customer Service
    Shopify
    Customer Relationship Management
    Product Knowledge
    Computer Skills
    Accounting
    Telemarketing
    Lead Generation
    Data Entry
  • $10 hourly
    ⭐⭐⭐⭐⭐ I am a professional customer service representative with a wealth of skills acquired during my years of experience in the call center setting. I have worked as a Customer Service Representative(CSR), Team Lead(TL), and Quality Analyst(QA) for over 13 years. Besides having excellent phone etiquette and the ability to work under pressure, my biggest strength is that I can speak 4 languages fluently: English, Spanish, French, and Haitian Creole. This allows me to assist customers in all these languages. I have done customer service for prestigious companies such as Jostens, First Data, Match, Western Union, Duramax Sheds, and Phytage Labs. I have also been volunteering since 2019 as an interpreter/translator for a non-profit organization called Tarjimly and also with CNN Latino America. Helping refugees, asylum seekers, and humanitarian cases, eliminating humanitarian language barriers to improve the lives of refugees and immigrants. Back in 2020, I decided to become a freelancer after spending over 13 plus years working as a customer service specialist. The pandemic helped me realize that I was better off working from home. ⭐✅ P.S. **** I am a father and household provider, because of that, I always take any work I do very seriously. For that reason, if you are looking for a friendly and dedicated individual with high proficiency in the customer service setting who can assist your customers and handle your tasks in four languages, I am the one you are looking for.****⭐✅ ✅ I have a USB headset, plus a very reliable High-speed Fiber Optic internet, with Speeds of 1 Gbps Download and 180 Mbps Upload My computer specifications: ✅16GB DDR4 RAM, 12th Gen Intel i3 Turbo Frequency up 4.80GHz, Windows 11 Pro, x64-based processor ⭐ Even if I am in the Dominican Republic, I can work in any time zone
    Featured Skill Phone Support
    French
    Multitasking
    Haitian Creole
    Spanish
    English
    Translation
    Email Support
    Customer Service
    Boolean Search
    Customer Support
    Account Management
    Online Chat Support
    Data Entry
  • $11 hourly
    "No two customer service experiences will be the same, just as no two customers are the same" It’s about finding the balance between having a system in place to ensure consistency, and allowing room for personalization and genuine human interaction which I am specialised at. Hi, I'm an Order Processing and Customer Service Specialist with a long and consistent track record of : 🏆WOWING customers and creating raving fans! 🏆Empathy and compassion is my language, 🏆Know how to "save the sale" and minimize refunds through communication Industries worked with: Travel and Tourism - Food and beverages and Musical. Clients from - UK, USA and ME. Extensive Experience: ✔️CRM's Zendesk - Freshdesk - Intercom - Gorgias- Trello -Salesforce. ✔️Ecommerce platforms Shopify, Magento. ✔️Operating System: Slack DeepL for translation. 🏆Top rated on upwork with 98% Job Success Score. 🏆 +8 Years Experience ⏰ 5000+ Upwork hours ⭐️ Fluent English, verbal & written communication skills ✅ Available to work in time zones - UTC and GMT and AEST ( if time isn't a constraint ) 🧠 A multi-skilled person and easy to work with an exception talent and expertise. 🙌 Great client feedback. Thank you for your time.
    Featured Skill Phone Support
    Executive Support
    Answered Ticket
    Multitasking
    Customer Support
    Product Knowledge
    Order Processing
    Order Tracking
  • $10 hourly
    My goal is to build professional yet friendly working relationships with Upwork clients. I offer my skills and expertise to support their business needs effectively. As a team player, I am eager to learn, self-motivated, and focused on delivering high-quality results with a positive attitude. I have essential customer service skills such as active listening, problem-solving, clear communication, and adaptability. I am experienced in handling inquiries, resolving issues, and ensuring customer satisfaction. I am also familiar with common tools used in customer support, including CRM systems (Hubspot, GHL, Salesforce), communication platforms (Slack, Zoom, Teams), email support tools (Gmail, Outlook), and ticketing systems. These tools help me manage customer interactions efficiently and provide excellent service.
    Featured Skill Phone Support
    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • $12 hourly
    📢️📢️📢️ Welcome to my Upwork profile! 📢️📢️📢️ Happy to announce that I am available again! I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart. Here are the key highlights of what I bring to the table: ⭐️⭐️⭐️⭐️⭐️ Top-rated plus Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients. ⭐️⭐️⭐️⭐️⭐️ NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous. ⭐️⭐️⭐️⭐️⭐️ Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including Atlassian, Salesforce Sales Cloud, Google Workspace administration, Zendesk, Intercom, PDF editing, eSignature, Asana, ServiceNOW, Citrix, Slack, and Ricochet360. Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.
    Featured Skill Phone Support
    Salesforce Service Cloud
    Google Workspace Administration
    Jira
    Customer Satisfaction
    Troubleshooting
    Bug Reports
    End User Technical Support
    Customer Support
    Customer Service
    WordPress
    Web Hosting
    cPanel
    Technical Support
    Online Chat Support
    Zendesk
  • $18 hourly
    "Thank you for taking the time to review my profile. I have been a customer and sales representative since 2013. Through my education and years of work experience, I have developed high levels of competency in Customer service, Sales, Social Media Marketing, maintaining and updating a database, creating leads, performing numerous administrative tasks independently, MS Office software. I am also very comfortable communicating and writing both professionally and casually in the English and Spanish language. One of my favorite projects that I had been a part of was helping my previous company increase their clients by offering their HVAC service. Another project I was proud of is being a part of a team that developed a digital advertisement for a different website. I was able to offer my suggestions on the copy but most importantly the company relied upon me to create leads for the entire campaign. I would like to join a company that is looking for someone ready to work full time and that has a passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in any way. My hope is to join a company that I can be with for a very long time and become a valued member of the team.
    Featured Skill Phone Support
    Dispatch & Tracking Solutions LETS
    Data Entry
    Translation
    Management Skills
    Administrative Support
    Customer Service
    Customer Retention
    English
    Team Management
  • $19 hourly
    I have lived in Paris for 25 years. I am perfectly bilingual French-Russian. I have 15 years of experience in the field of translations. I also teach French. I am rigorous and guarantee the quality of my work.
    Featured Skill Phone Support
    Administrative Support
    Customer Service
    Recruiting
    French to Russian Translation
    International Relations
    Russian to French Translation
    Teaching French
    Document Control
    Translation
  • $10 hourly
    Hi there! I have been working as a Customer Service Representative for over 10 years. I am a reliable and professional representative who always strives to put a smile on every customer I speak with over the phone. I approach my job with complete honesty and dedication. Providing excellent customer service is my passion, and I take pride in it. Let me assist you with your business, and I assure you that I can deliver an outstanding and high-quality customer service experience! I'm just one message away.
    Featured Skill Phone Support
    Scheduling
    Outbound Sales
    Customer Service
    Customer Support
    Sales
    Cold Calling
    BPO Call Center
    Email Communication
    Online Chat Support
    Inbound Inquiry
    Email Support
    Call Center Management
  • $12 hourly
    Experienced Senior Travel Consultant with a demonstrated history of working in the airlines/aviation industry. Skilled in Leisure Travel, Hotel Management, Hospitality Industry, Leisure Industry, and Sabre.
    Featured Skill Phone Support
    Customer Support
    Data Entry
    Phone Communication
    Order Fulfillment
    Product Knowledge
    Order Tracking
    Email Support
  • $10 hourly
    Over the last 13 years, I have developed my skills as a Technical Support Guru, inbound/outbound calls, troubleshooting any wireless devices and customer service, installing software programs, Sales Representative, and Online Seller (eBay - Amazon - Carousel, and Etsy) a bit of video editing- photoshop, and a lot more. I have a wide experience with Fortune 500 companies and start-up companies based in the U.S I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and great time management, and a positive attitude. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services.
    Featured Skill Phone Support
    Helpdesk
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    Troubleshooting
    Tech & IT
    Online Chat Support
    Customer Service
    Desktop & Laptop Support
    Network Software
    Windows 11 Administration
    Computer Network
    Technical Support
    Windows 10 Administration
    Computer Operating System
    Mobile Operating System
  • $12 hourly
    Thanks for visiting my profile! Working nine years as flight attendant made me strongly well trained for providing world class customer service, in addition, gave me a good sense of multicultural aspects. In 2005, I graduated as Bachelor of Language Translator and Interpreter Portuguese/English. After that, I started to accumulate experiences in Languages as general. I lived abroad in English and Spanish speaking countries for 13 years. I have been working as remote freelancer for 4 years and learning about new tools everyday such as: Freshdesk, Zendesk, Freshchat, ConectysOS, Redmine, Atlassian, Slack, Skype, Teamwork and others. I am patient, focused, hardworking, multitasking, fast problem solver and I am looking forward to hearing about your project.
    Featured Skill Phone Support
    Online Research
    Customer Service
    English to Brazilian Portuguese Translation
    Degreed
    Spanish to Portuguese Translation
    Quality Assurance
    Email Support
    English
    Portuguese
    Online Chat Support
    Zendesk
    Freshdesk
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Phone Support Agent Hiring Guide

What is a phone support agent?

A phone support agent is a professional who handles inbound and outbound customer service calls, providing assistance, resolving issues, and delivering information to customers. These customer service agents are a vital part of customer service operations, ensuring that inquiries and problems are addressed promptly and effectively. Many businesses, including small businesses, enhance their customer care by leveraging outsourced customer service options through BPO (business process outsourcing) and outsourcing solutions.

Phone support agents are often the first point of contact for customers, making them essential to the overall customer experience. They work across many industries, offering support in areas such as technical troubleshooting, billing inquiries, and general customer care. With a thorough understanding of the company’s products or services, phone support agents can efficiently address customer issues and contribute to a positive brand image, which is critical for customer loyalty and service quality. Employing a dedicated team of these customer support agents can ensure consistent and high-quality service.

Why hire a phone support agent?

Hiring a phone support agent can greatly enhance your customer service operations. These professionals bring the expertise needed to manage customer interactions effectively, leading to faster issue resolution, improved customer satisfaction, and better service performance metrics. By hiring a phone support agent, you can ensure that customer issues are handled efficiently, allowing other support team members to focus on core business activities.

For small businesses and larger enterprises alike, the decision to use support outsourcing services through a call center or contact center can be a cost-effective solution. Outsourcing solutions provide access to a broad talent pool, allowing businesses to maintain high-quality service without the overhead costs associated with an in-house team. Additionally, outsourcing is particularly beneficial for handling spikes in call volume, providing tech support, or offering real-time assistance across different time zones. The scalability of outsourced customer service allows businesses to adjust their resources based on demand, ensuring they have a dedicated team ready to handle customer needs.

How to hire phone support agents

Hiring the right phone support agent is crucial to maintaining cost-effective and high-quality customer support services. Here’s how you can hire top phone support agents on Upwork:

  1. Define your project scope. Begin by outlining the specific tasks and responsibilities you need the phone support agent to handle, such as answering customer inquiries, providing tech support, or managing order processing. Consider whether you will handle this in-house or if support outsourcing services through a BPO or outsourcing solutions would be more efficient.
  2. Create a job post. Write a detailed job post that includes the responsibilities, required skills, and preferred qualifications for the role. Be sure to mention any specific tools or software (e.g., CRM systems) the agent will need to use, and if the position is part of an outsourced customer service strategy or a traditional in-house team approach. Including metrics for service performance, PCI compliance, and quality assurance expectations will also help attract the right candidates.
  3. Screen candidates. Review the profiles of potential candidates, paying close attention to their experience, communication skills, and feedback from previous clients. Look for candidates who have experience in call centers or contact centers, especially those who have worked with outsourcing companies providing call center services and tech support.
  4. Conduct interviews. Schedule interviews with shortlisted candidates to assess their communication skills, problem-solving abilities, and how well they fit with your company culture, whether it's for in-house or outsourced customer support roles. Assess their proficiency in English if your customer base requires it.
  5. Hire the right agent. After evaluating candidates, select the phone support agent who best meets your specific needs and proceed with the onboarding process. Whether you're building an in-house team or expanding through outsourcing, the right hire will be pivotal to your customer service operations and overall service quality.

How to write a phone support agent job post

Creating an effective job post is key to attracting the right talent. Follow these steps to write a job post for a phone support agent:

  1. Job title: Choose a clear and descriptive title that reflects the role. Examples include:
    • Phone Support Agent for E-commerce Platform
    • Customer Service Specialist with CRM Experience
    • Technical Support Representative for SaaS Product
  2. Project description: Provide an overview of the role, including the specific responsibilities and tasks the phone support agent will handle. Mention any industry-specific knowledge or technical skills that are required. Clarify whether the position is part of an in-house team or if you're working with an outsourcing company to manage your customer support services.
  3. Qualifications: List the essential qualifications, such as strong communication skills, experience with CRM systems, and the ability to handle high call volumes. You might also include preferred qualifications like experience in a specific industry, working in BPO settings, or familiarity with omnichannel customer interactions including social media, chat support, and email support. Consider candidates with experience in quality assurance and meeting PCI compliance standards.
  4. Project length and details: Indicate whether the position is for a short-term project or a long-term role. Include details about the working hours, expected call volume, and any other relevant information that will help candidates understand the job requirements, such as time zone considerations or real-time customer support needs.
  5. Call to action: Encourage qualified candidates to apply by highlighting what makes your company or project exciting to work for. Mention any unique opportunities for growth or the chance to work with a dynamic customer support team in a call center or contact center environment.

Common phone support agent services

Phone support agents offer a variety of services that are essential for maintaining customer satisfaction. Here are some common services provided by phone support agents:

  1. Customer inquiry management. Handling inbound calls from customers with questions about products or services, ensuring that they receive accurate and helpful information. This can be managed by both in-house teams and outsourced customer support providers.
  2. Technical support. Assisting customers with technical issues related to products or services, guiding them through troubleshooting steps to resolve their problems. Often, outsourcing companies provide specialized technical support through their BPO services.
  3. Order processing. Managing orders over the phone, including taking payments, updating order statuses, and providing shipping information. This service is commonly offered by call centers that handle outsourced customer service for small businesses.
  4. Complaint resolution. Addressing customer issues, de-escalating situations, and working towards a satisfactory resolution to maintain customer satisfaction and customer retention.
  5. Feedback collection. Gathering customer feedback during calls and documenting it for further analysis, helping businesses improve their offerings based on customer insights. This is often integrated into customer support services provided by outsourcing partners.
  6. Chat and email support. Providing chat support and email support as part of an omnichannel approach to customer service, ensuring customers can reach out through their preferred communication channels. This is increasingly handled by outsourcing companies as part of a comprehensive customer service team.
  7. Quality assurance and real-time support. Ensuring service quality through regular quality assurance checks and providing real-time support to customers across different time zones. This is particularly important for businesses that need to maintain high standards of service and responsiveness.
  8. Help desk support solutions. Phone support agents can also be part of a dedicated team providing help desk support, assisting customers with troubleshooting, problem resolution, and general inquiries. Help desk roles are often integral to customer service provider offerings, ensuring that customers receive timely and accurate assistance.

FAQ

How do I hire a phone support agent on Upwork?

You can hire a phone support agent on Upwork in four simple steps:

  1. Create a job post tailored to your phone support agent project scope. We’ll walk you through the process step by step.
  2. Browse top phone support agent talent on Upwork and invite them to your project.
  3. Once the proposals start flowing in, create a shortlist of top phone support agent profiles and interview.
  4. Hire the right phone support agent for your project from Upwork, the world’s largest work marketplace. This can be part of an outsourcing strategy or an in-house approach.

What qualifications should a phone support agent have?

A phone support agent should have excellent communication skills, experience in customer service, and the ability to handle high call volumes. Familiarity with CRM systems, BPO environments, and omnichannel support channels, such as social media, chat support, and email support, can also be valuable. Experience in quality assurance and PCI compliance is also beneficial.

How long does it take to hire a phone support agent?

The time required to hire a phone support agent depends on the quality of your job post and the availability of candidates. On Upwork, it’s possible to receive proposals within 24 hours and hire a suitable candidate shortly thereafter, whether you're outsourcing or hiring for an in-house team.

Can a phone support agent work remotely?

Yes, many phone support agents work remotely, providing services from their home offices or other remote locations. This allows businesses to access a global pool of talent and find the best fit for their needs, often through outsourcing companies that specialize in outsourced customer service and call center services. See hourly rates for in-demand skills on Upwork.

How does pricing work for outsourcing phone support services?

Pricing for outsourcing phone support services varies depending on factors like the volume of calls, the complexity of support required, and the specific call center services provided. Many outsourcing companies offer flexible pricing models that can be customized to fit the specific needs of both small businesses and large enterprises.

Hire a phone support agent on Upwork

Ready to enhance your customer support team with a skilled phone support agent? Whether you're considering outsourcing through a BPO or building your in-house team, Upwork can help you connect with top professionals today. Sign up for Upwork, post a job, and find the right service provider to meet your business needs.

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