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Check out Phone Support Agents with the skills you need for your next job.
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Clients rate Phone Support Agents
Rating is 4.6 out of 5.
4.6/5
based on 10,944 client reviews
  • $10 hourly

    • 4.6/5
    • (35 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Electronic Medical Record
    Communications
    Online Research
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $15 hourly

    • 4.9/5
    • (2 jobs)
    Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Music
    Data Entry
    Advertising
    Tutoring
    Customer Support
    Accounting Basics
    Serbian to German Translation
    Microsoft Office
    German to English Translation
    Serbian to English Translation
    Email Communication
    Translation
  • $25 hourly

    • 5.0/5
    • (20 jobs)
    🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi 👩‍💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Care
    Lead Generation
    Administrative Support
    Customer Support Plugin
    Email Communication
    Google Sheets
    Customer Service
    Sales & Marketing
    Social Media Management
    Email Support
    English
    Zendesk
  • $20 hourly

    • 4.9/5
    • (15 jobs)
    I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Zendesk
    Voice Acting
    Point of Sale & Payment Systems
    Narration
    American English Accent
    Microsoft Office
    Voice-Over
    Female
    British English Accent
  • $40 hourly

    • 5.0/5
    • (11 jobs)
    "Justin has been an incredible asset and value to our team! He is detail-oriented, thorough, insightful, smart, and also a genuinely kind and trust-worthy person! He has a keen eye, and continually searches for and suggests ways to improve and expand. I recommend him, without reservation, for anyone seeking a dedicated freelancer of his talents! He has been such valued team member and will not be easily replaced - thank you, Justin!" "Justin is an doing a great job! We are just moving him to another team!" Owning and running a business takes a lot hard work and can be exceedingly rewarding. For your business to expand, you will constantly need to keep current customers and acquire new ones. Customers are the lifeblood of any business and so success is very largely dependent on how you treat them and how they feel about your company. Companies need reliable and capable customer service/customer support to treat their customers properly, without complication. As a business owner, you don’t want to have to worry if your customers are happy or not. Your job is to focus on the big picture and growing the company. This is how I fit into the picture. Essentially I remove the worry and replace it with confidence. You can rest-assured knowing that your customers are being treated with the proper care and attention they deserve. Customer Service/Customer Support Experience: ● Zendesk ● Infusionsoft Administration ● Inbound Phone Support ● Outbound Phone Support ● Collections/ Billing Support (phone and email) ● Hosting Online Customer Support Meetings If you would like to speak more about how I can assist you and your company’s needs, please don’t hesitate to reach out to me via inviting me to your job (I believe that this is the way for us to initiate communication. Don’t worry, you won’t be hiring me right away if you do so from what I understand).
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Onboarding
    Customer Relationship Management
    Management Skills
    Phone Communication
    Forex Trading
    Investment Research
    Customer Retention
    Social Customer Service
    Customer Service
    Customer Support
    Financial Analysis
    Zendesk
  • $15 hourly

    • 4.7/5
    • (24 jobs)
    I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.
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    Podio
    Shopify
    Customer Service
    Google Docs
    Quality Control
    Slack
    Asana
    Phone Communication
    Order Processing
    Zendesk
  • $18 hourly

    • 5.0/5
    • (5 jobs)
    "Thank you for taking the time to review my profile. I have been a customer and sales representative since 2013. Through my education and years of work experience, I have developed high levels of competency in Customer service, Sales, Social Media Marketing, maintaining and updating a database, creating leads, performing numerous administrative tasks independently, MS Office software. I am also very comfortable communicating and writing both professionally and casually in the English and Spanish language. One of my favorite projects that I had been a part of was helping my previous company increase their clients by offering their HVAC service. Another project I was proud of is being a part of a team that developed a digital advertisement for a different website. I was able to offer my suggestions on the copy but most importantly the company relied upon me to create leads for the entire campaign. I would like to join a company that is looking for someone ready to work full time and that has a passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in any way. My hope is to join a company that I can be with for a very long time and become a valued member of the team.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Dispatch & Tracking Solutions LETS
    Data Entry
    Translation
    Management Skills
    Administrative Support
    Customer Service
    Customer Retention
    English
    Team Management
  • $25 hourly

    • 4.9/5
    • (9 jobs)
    Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship Management
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Communication Etiquette
    Technical Support
    Product Knowledge
    Google
    Customer Support
    Customer Service
    Microsoft Windows
    In-App Support
    Network Analysis
    macOS
    Helpdesk
    Zendesk
    Social Media Management
    English
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    A Self- motivated professional that thrives on innovation and overcoming challenges, learning new skills. I had worked within the call center industry for more than 18 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handle stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Client's needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and Spanish
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    LiveAgent
    ClickUp
    Slack
    Administrative Support
    Virtual Assistance
    Email Communication
    Shopify
    Data Entry
    Office 365
    Customer Satisfaction
    English
    Zendesk
    Spanish
    Online Chat Support
  • $10 hourly

    • 4.8/5
    • (24 jobs)
    Hi, my name is Victor. I'm a native Spanish speaker and I understand the English language too. Born and raised in Venezuela but with great knowledge about global events and trends. I have 5 years experience as freelancer. My motto is "Barriers only exist inside the mind of the people”. Here is the list of the programs that I use and I have expertise on: • Zoho Desk / CRM • Hootsuite and Buffer. • Messenger People. • Facebook Business.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    Customer Satisfaction
    Customer Service
    Content Moderation
    Forum Posting
    Blog Writing
    Customer Support
    Castilian Spanish
    Online Chat Support
    Translation
    Data Entry
  • $12 hourly

    • 5.0/5
    • (9 jobs)
    I am a Native English-speaking analytical thinker with a strong background in bookkeeping, payroll processing, invoicing, payables, receivables, payment processing, petty cash, customer service and customer-facing tasks, account management, virtual assisting and other accounting related responsibilities, with an ardent focus on task efficiency and client prioritizations. I have successfully consulted and worked with independent, Large Cap and SaaS-based multinational companies in various industries. I improve business efficiencies, streamline the financial processing of customers and client’s payments and using data-driven resources, drive pipeline revenue and maximize the financial growth of the business operation. I learn new diverse tasks and software quickly and reach for a higher personal and professional standard by advancing my responsibilities and knowledge. I contribute ideas, volunteer for tasks, I’m efficient, organized, goal-and-deadline-oriented, punctual, self-motivated and able to excel both in a team setting or independently, with my effective time management skills. I would like to engage in a long-term relationship with a well-established company that embodies clear and measurable goals, where my multi-functional talents and skills can be tracked, monitored and utilized to achieve company objectives. This would enable your company to measure, evaluate and develop our relationship, while I continue to meet current project standards & deadlines, by taking key initiatives to advance my responsibilities that will save you time, give you peace of mind and allows you the ability to focus on what matters the most: Your business!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Customer Service
    Sales Management
    Telemarketing
    Selling
    Data Entry
    Outbound Sales
    Technical Support
  • $10 hourly

    • 4.4/5
    • (21 jobs)
    A data entry specialist; customer support engineer and a writer with a certificate from the University of Cambridge (First Certificate in English; Level B2). All of the above-mentioned fields have totaled over 6500 hours logged on the UpWork app. Customer Support Engineer for one of the biggest encrypted email providers in the world and the leading password manager. I'm flexible with my working hours and I am happy to work closely with any existing freelancers you work with. Regional Winner in the 6th National English Language Essay Contest conducted by the US Peace Corps and ELTAM (English Language Teachers Association of Macedonia). Also over 10 years volunteering work for the National Red Cross with writing and conducting many humanitarian projects. 2 years of experience in writing articles for a national gaming/technology website.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Writing
    Customer Relationship Management
    Incident Management
    Zendesk
    English
    Customer Service
    Ticketing System
    Customer Support
    Intercom
    Salesforce
    CRM Software
  • $45 hourly

    • 5.0/5
    • (24 jobs)
    I have been in marketing sales for 15 years, I have supervised pharmacy campaigns of 20 people or more. At the same time I was also one of the lead person in sales keeping up with our daily and quarterly goals. I also run and manage a small call center with ongoing campaigns in roofing, mortgage, real estate, pharmacy, PR for Spanish speaking Cinemas, and a logistics company. I have recently had the honor to embark on a 5 year contract in Solar Well Pump, install, Customer Service, Cattle Trade shows, Pump sizing, design, shipping, and being a part of 200 percent growth in two years. Therefore I have 20 year experience in office admin, project management and technical support. My Knowledge, experience, and quick learning skills will provide your company with excellent success and power driven tool. My education is a Bachelor of Science in Psychology with Liberty University. I have six medals from the Navy and served in the Gulf War, specializing in engineering running two 300lb boilers, maintenance, and A & P tech training. I am ready to work for you.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Solar Farm Design
    Intuit QuickBooks
    Customer Service
    Customer Support
    Cold Calling
    Administrative Support
    Data Mining
    VoIP Software
    Project Scheduling
    Solar Design
    Sales
    Outbound Sales
    Microsoft Excel
    Microsoft Word
  • $25 hourly

    • 4.0/5
    • (9 jobs)
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Email Support
  • $10 hourly

    • 4.9/5
    • (51 jobs)
    Hi there, this is Jose Corea from Nicaragua! Detail-oriented person, I am truly sure I can help you with any task you have as I have developed strong professional and technical skills by handling a variety of tasks. If you are looking for someone for: -Data entry -Web research -customer support -transcription - translations - Virtual assistant *Customer Service - etc Then that is me! as you can see I have over 21,000 hours worked with good reputation. Good day Jose Corea
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Communication
    Slack
    Customer Service
    Microsoft Excel
    Customer Support
    General Transcription
    Translation
    Online Chat Support
  • $15 hourly

    • 4.8/5
    • (251 jobs)
    Customer service representative and Technical Support Representative for 5 years and Admin/Virtual Assistant for 10 years. I am well experienced in doing data entry and internet research, you can see on my profile that I have done bunch of Data Entry jobs. I also work with E-commerce website such as Volusion, Magento, Shopify and Ebay. I do product research, upload products in the platform, upload images, place orders and other stuff. I also worked as a Virtual Assistant for more 10 years. I worked as an Admin Assistant. I call out leads, qualify them and schedule an appointment. I manage their Live Chat Support. I manage their calendar and do the updates for the job in progress. I also checked our office phone after work hours to see if there's any potential lead who left a message. I make reports every end of the day and every end of the week and I also make a monthly reports. Ive been a personal assistant to various clients too. I used the following softwares; Infusionsoft, Call Metrics, Swizznet and Magicjack, Podio. I have also a knowledge in using Slack and Spreadsheet. I also know how to use Zendesk and Trello.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Support
    Customer Satisfaction
    Online Chat Support
    Customer Service
    Microsoft Excel PowerPivot
    Technical Support
  • $14 hourly

    • 5.0/5
    • (4 jobs)
    Professional, responsible, and dependable! I am a Certified Guest Service Professional and student doctor with four years of experience in the customer care field as a Customer Account Executive in insurance and Manager in the hospitality industry. I am goal-oriented and seeking career advancements. Having completed three years of medical school has also provided me with ample exposure to the medical field. Working with patients has significantly increased my patience and empathy, and overall concern for the betterment of the holistic individual. As an employee in the customer service department at a US call center, I was trained to use positive language, clear communication, and interpersonal skills. These attributes have aided me in providing stellar service at all levels, ensuring customer needs were met. Additionally, I possess a keen eye for detail and have a knack for aiding clients with conflict resolution through active listening and empathy! To complement my knowledge and allow me to diversify my skills, I have completed the following courses: Content Writing E-commerce Copywriting SEO Fundamentals Social Media Content Strategy Digital & Viral Marketing Brand Strategy And Design for Small Businesses Shopify Fundamentals WordPress Website Building
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Satisfaction
    Administrative Support
    Customer Service
    Reputation Management
    Copy Editing
    Proofreading
    Customer Support
    Email Communication
    Copywriting
    Content Writing
    English
    Article Writing
  • $16 hourly

    • 5.0/5
    • (5 jobs)
    Compromised and responsible individual, Customer Service - Handle customer problems with patience and sensitivity. - Greet customers and assist them with item selection and troubleshooting problems. - Answered customers’ telephone, email and chat requests. - Capable of translating any document from English to Spanish and Spanish to English.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Poetry
    Phone Communication
    Writing
    Microsoft Excel
    Customer Support
    Email Communication
    Administrative Support
    Customer Service
    Data Analysis
    Creative Writing
    Social Customer Service
    Data Entry
    Online Chat Support
  • $20 hourly

    • 5.0/5
    • (8 jobs)
    I am a highly motivated type of individual solid determination, 15 years experienced in IT Helpdesk customer support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 15 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • $10 hourly

    • 5.0/5
    • (19 jobs)
    My aim is to provide professional, but friendly work relationship with Upwork employers. I sell my skills and abilities to assist clients and help them with their business. I'm a team player, keen for new experience, self-driven, results-oriented person with a positive outlook, and a clear focus on high quality. I am proficient and have solid experience with the following office tools: - MS Excel - MS Word - MS Powerpoint - Google Docs I have used the following suite for cloud storage - Dropbox - Google Drive - OneDrive
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • $25 hourly

    • 5.0/5
    • (12 jobs)
    15 YRS CSR ON/OFFLINE 6 YRS IB AUSSIE / US TELCO BILLING & SALES 4 YEARS INTERNATIONAL ESL TUTOR 4 YEARS HVAC / VA 2 YEARS SALES COACH 0.5 YEARS UPS TRACKING SPECIALIST I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook, Monday.com, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests. I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 SALES EXPERT | SPRINT USA November 2009 - December 2012 PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Executive Support
    Business Services
    Multitasking
    Customer Service
    Ticketing System
    English Tutoring
    Data Entry
    Business with 10-99 Employees
    Order Processing
    English
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Intercom
    Stripe
    Communication Etiquette
    Customer Satisfaction
    Technical Support
    BPO Call Center
    Email Communication
    Data Entry
    Jira
    Freshdesk
    Microsoft Excel
  • $22 hourly

    • 5.0/5
    • (12 jobs)
    A hard working freelancer who has been in the remote industry for almost a decade. I have a wide amount experience in customer service , phone support, Ticket support , Live Chat Support, and email handling . I've worked with large cooperation's and many eCommerce companies . I have maintained a 100% job success rate on Upwork and also have been ranked as a top rated freelancer . I've worked with many customer relationship management software's (CRM'S) , I am a fast learner and is always happy to learn about new projects . Send me a job invitation and ill be happy to forward you my cover letter with further details regarding my experience , Thank you .
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    American English Accent
    Voice-Over
    US English Dialect
    Customer Support
    Canadian English Accent
    Helpdesk
    Voice Acting
    Female
    Freshdesk
    Zendesk
  • $20 hourly

    • 4.9/5
    • (85 jobs)
    I specialize increasingly in Business Development, Sales, Sales Demo Presentations, Customer Service, Appointment Setting, Email Marketing and Management, Administrative Support, Web Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, and CRM Management. I am a highly competent Customer Service professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in this industry for over 17 years, and I am great at what I do. My experience includes Customer Service via Email, Telephone, Chat, and Social Media. I am calm, polite and patient. I am a great listener, I am empathetic and caring and I remain professional at all times. I am experienced in order processing, canceling and updating orders, order tracking, answering product questions, processing refunds, and maintaining all Databases/CRM's with up to date information. I have been a CSR for many companies, a few of them are AT&T, Bellsouth, SiriusXM, Upwork.com, PeopleMedia, Chemistry.com, Booker Transportation plus more. I am excellent at B2B and B2C Sales Flow. I am great at Demo Presentations, Cold Calling, Appointment Setting and Sales Qualifying. I have done the above sales services for Upwork.com, Work Cloud Solutions, Trackmaven, Webydo, WebIT, ZenFitApps, Starving Students Movers, Step Inside Media, ZingApps, Mobile Anesthesiologists of North Carolina plus more. I have in-depth experience in setting up and automating email campaigns. I am versed in testing strategies and collating reports so that the very best results are obtained. Creating emails to help customers tell their stories in a unique way that captures their audience and grow their business is my forte. I have been in business development for over 16 years. I am driven, energetic, reliable, and fully dedicated to providing the very best results at all times. I am great at strategically creating well-crafted email sequences that move prospects along the buying journey and toward making a decision. I educate, deliver value, and persuade your prospects to reply or click. My main focus is to develop your audience by making your message stand out with effective emails and email templates. I have done so for Silicon Valley Commerce, Upwork.com, Work Cloud Solutions, RocketJudge, Pegasys Real Estate Investments and more. CRM management includes database administration, workflow automation, Integration, implementation, custom configuration, and reporting. Expert with Hubspot, Zoho, Salesforce, Zendesk, Salesloft, Omnisend, Zapier, RingCentral, SugarCRM, Freshsales.io Trello, Insightly, Google Suite, Snov.io, Hunter.io, onepageCRM plus more. This I have done on countless projects over the past 16+ years. I also create websites using Wix and Weebly, I create Flyers, Presentations, Business Cards, Event Tickets, Logo Designs, and Posters. My 16+ years of working experience in the above fields have left me confident in handling that of which is required of me, thus providing excellent service and satisfaction to whom I am employed. I obtained a Merit Certification in Customer Service from ACS, a Xerox Company. I have several Google Apps Certificates In courses that are essential for managing all Google applications which I obtained when working with Work Cloud Solutions- a google re-seller. I am incredibly organized, reliable and I have excellent attention to detail. I have strong written and verbal communication skills, English is my native language, I am very goal-oriented and I'm a hard worker. I am a professional freelancer who is warm, caring, disciplined, empathetic, and efficient. I am great at working on my own and I am great at following companies' policies and procedures. I have been working from home for the past 10 years. I am flexible and versatile in learning new technologies and implementing new processes. I absorb change well. I work well on my own and also in a team setting.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Email Communication
    Administrative Support
    Sales
    Database Management
    Customer Service
    Customer Relationship Management
    Customer Support
    Lead Generation
    Telemarketing
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    Bachelor in Business Administration with emphasis in Marketing and International Business. I work upon results; well organized and with excellent communication, planning, and negotiation skills.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Sales & Marketing
    Email Support
    Communication Skills
    Microsoft Excel
    Microsoft Word
    Scheduling
    Data Entry
  • $25 hourly

    • 5.0/5
    • (28 jobs)
    Hi! I am a versatile virtual assistant with a diverse skill set tailored to meet the demands of today's dynamic business environment. My expertise encompasses a range of essential tasks, including: Data Entry: Proficient in accurate and efficient data entry, ensuring the integrity and reliability of information. Web Page Design: Skilled in creating visually appealing and user-friendly web pages, combining aesthetics with functionality to enhance online presence. Computer Troubleshooting: Adept at diagnosing and resolving computer issues promptly, ensuring seamless operation and minimizing downtime. Database Management: Experienced in organizing and maintaining databases, optimizing data accessibility, and ensuring data security. Marketing Design: Creative in developing marketing materials that captivate audiences, utilizing design principles to convey messages effectively. Business Management: Well-versed in handling various aspects of business management, from administrative tasks to strategic planning, contributing to overall organizational success. In addition to my virtual assistant capabilities, I bring valuable experience as a licensed insurance agent. In this role, I successfully managed the daily operations of the corporate office, overseeing critical functions such as commission processing, bill payment, and customer service. I maintained continuous communication with agency locations, offering administrative and technical support as required. My responsibilities extended to providing assistance to the President and other management personnel, contributing to the overall success of the agency. My commitment to efficiency, attention to detail, and adaptability position me as an asset for businesses seeking a virtual assistant capable of delivering results across a spectrum of essential functions. I am dedicated to providing reliable and comprehensive support to optimize workflow and contribute to the success of your endeavors.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Real Estate
    Insurance Policy Analysis
    Customer Service
    Social Media Management
    Scheduling
    Phone Communication
    Property Insurance
    Email Support
    Microsoft Office
    Data Entry
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