Hire the best Phone Support Agents
Check out Phone Support Agents with the skills you need for your next job.
- $10 hourly
- 4.8/5
- (45 jobs)
Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, UmairPhone Support
Electronic Medical RecordCommunicationsOnline ResearchOnline Chat SupportCustomer SupportDue DiligenceAdministrative SupportEmail SupportMedical Billing & CodingMicrosoft ExcelData EntryMicrosoft Office - $10 hourly
- 5.0/5
- (4 jobs)
Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.Phone Support
Product KnowledgeEmail CommunicationCustomer SatisfactionFront DeskCustomer SupportCustomer ServiceEmail SupportOrder TrackingSocial Media ManagementOnline Chat SupportOrder Processing - $22 hourly
- 4.9/5
- (11 jobs)
Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship ManagementPhone Support
Communication EtiquetteTechnical SupportProduct KnowledgeGoogleCustomer SupportCustomer ServiceMicrosoft WindowsIn-App SupportNetwork AnalysismacOSHelpdeskZendeskSocial Media ManagementEnglish - $15 hourly
- 4.9/5
- (2 jobs)
Hi, my name is Kristina and my expertise is translating from Serbian and English to German with more than 10 years of experience. My last duties were including customer care with international clients. For more info feel free to contact me, I'll be happy to work with you.Phone Support
MusicData EntryAdvertisingTutoringCustomer SupportAccounting BasicsSerbian to German TranslationMicrosoft OfficeGerman to English TranslationSerbian to English TranslationEmail CommunicationTranslation - $20 hourly
- 4.9/5
- (15 jobs)
I'm a customer service representative and voice-over artist from New York City. I have 10 total years of customer service experience under my belt, having cut my teeth in retail as a sales and stock associate in the Gap family of brands. I moved from retail to the world of salons in New York City, chiefly acting as a receptionist and coordinator for high-traffic salon locations. My first customer service positions at startups were salon-geared, and had me communicating with clients over phone and Zendesk to schedule appointments, manage subscriptions, and problem-solve. I've most recently worked as a customer care representative for a wedding-related startup, similarly using web-based platforms and phone communication to build client relationships. In addition to my customer service work, I'm also a voice-over artist and performer here in New York. I earned my BFA and master's degrees in drama, and have been honing my vocal talents since I finished said education! My natural accent is American (New England), but have also been certified to a native standard in classical and contemporary British RP (LAMDA), and am proficient in a variety of other American and Western European accents. More information about my performance credits, headshots, actor's resumes, and reels can be found at my Backstage.com profile, under the name "Olivia Rose Barresi."Phone Support
ZendeskVoice ActingPoint of Sale & Payment SystemsNarrationAmerican English AccentMicrosoft OfficeVoice-OverFemaleBritish English Accent - $34 hourly
- 5.0/5
- (65 jobs)
Top-rated Executive Project Manager, Interpreter/Translator with 6+ years experience in financial, marketing, legal, medical, insurance and technical areas. Certified English, Portuguese and Spanish studies Currently assisting as a Logistic Operations Supervisor for Bellhop Inc, the leading nationwide moving company (started 2023). Responsible for overseeing and managing logistics for major projects, partners, VIPs, and local customers. Served as a Virtual Assistant for Findahelpline.com, the largest global helpline index company (2022-2023). Provided support to the CEO and Vice President for a Google project. Assisted as a Medical Assistant/Intake Coordinator for Affinity Home Care (2022-2023), one of Florida's leading Medicare home care providers. Provided on-site interpretation services as a Specialized Interpreter for the Peruvian Ministry of Defense (2021 - 2022) while employed at JAG International. Worked as a Medical Assistant/Intake Coordinator at Bright Heart Health (2020-2022), the largest telemedicine clinic for mental health and substance use in the US. Served as a Video Medical Specialized Interpreter at Boost Lingo (2019-2020), demonstrating a high level of proficiency in the field. Worked for a Language Line Solutions (2018-2020) contracted company as a Customer Service and Medical specialized interpreter.Phone Support
Virtual AssistanceSpanish to Portuguese TranslationHealthcare ManagementPortuguese to Spanish TranslationEnglish to Spanish TranslationPortuguese to English TranslationSpanish to English TranslationFinancial TranslationWebsite TranslationEnglish to Portuguese TranslationMedical TranslationSpanishPortugueseEmail Communication - $14 hourly
- 5.0/5
- (6 jobs)
As a dedicated and enthusiastic representative, I approach my work with a calm and composed demeanor. I possess a combination of intelligence, creativity, and practicality, which empowers me to effectively handle challenges and generate innovative solutions. My commitment and earnest attitude make me a dependable individual upon whom you can confidently rely. I excel in roles that allow me to utilize my creative skills, and my sociable and trustworthy nature ensures a harmonious and pleasant working dynamic with colleagues.Phone Support
Customer SupportTechnical Project ManagementTask CreationPhone CommunicationCallTools Call Center SoftwareCustomer ServiceEmail CommunicationTranslationOrder TrackingDutchInbound InquiryEmail Support - $15 hourly
- 4.6/5
- (7 jobs)
Bilingual virtual assistant, translator, transcriber, and customer service representative.Fluent in both the English and Spanish language. Main skills include, punctuality, multitasking, problem solving, team player, communication and detail-oriented skills.Phone Support
Email CommunicationAppointment SchedulingUS English DialectCustomer SatisfactionCustomer ServiceMultitaskingTranslationEnglishSpanish - $15 hourly
- 5.0/5
- (9 jobs)
A Self- motivated professional that thrives on innovation and overcoming challenges, learning new skills. I had worked within the call center industry for more than 18 years; and I learned how to manage people also how to treat customers through customer service experience, I was in charge of a Team in the retention area, that show me how to handle stress also I worked as a sales manager and Customer Service Manager, and work under pressure to fulfill customer and Client's needs. My skills *Outstanding Customer Service *Attention to detail *Organized *Great Communication *Excellent Written and Communication skills *Quick learner *Flexible *Proficient in Zendesk, Shopify *Familiar with Microsoft Suite My previous employment roles have taught me several skills: I am highly organized, a quick learner, efficient and adaptable. I speak fluent English and SpanishPhone Support
LiveAgentClickUpSlackAdministrative SupportVirtual AssistanceEmail CommunicationShopifyData EntryOffice 365Customer SatisfactionEnglishZendeskSpanishOnline Chat Support - $25 hourly
- 5.0/5
- (26 jobs)
🏆why hire me? Top-Rated Customer Service Agent. I, Dalisha, am a hardworking, kind, dedicated, and lively individual who takes pride in high-quality work and services. With over five years of experience in the Customer service industry, I have gained expert skills using software such as: ✅Zendesk ✅Asana ✅Slack ✅Freshdesk ✅Trainual SOP implementation partner ✅Google Sheet ✅Mailchimp ✅Thryv ✅Texellent ✅Sharpspring by Constant Contact ✅Trello ✅ Zoho ✅ Cick Up ✅ Expandi ✅Gorgias ✅Intercom 👩💼 to name a few! I am a fast learner and can work in a fast pace environment. I have vital skills that will be an asset to your company, such as: 🏆Administrative Assistant 🏆Social Media Management 🏆Customer Support Agent 🏆 Sales and Marketing Let’s start this Journey together!Phone Support
Customer CareLead GenerationAdministrative SupportCustomer Support PluginEmail CommunicationGoogle SheetsCustomer ServiceSales & MarketingSocial Media ManagementEmail SupportEnglishZendesk - $15 hourly
- 5.0/5
- (23 jobs)
I love working one-on-one with customers in helping them succeed. I have rare people skills which allows me to get out in front of problems and Pro actively help customers with potential troubles. I have 10 years on on-line virtual experience in the field of Customer Service and Telemarketing. I have a high level of energy and enthusiasm from the first call to the last. I have an exceptional telephone personality and i am able to build rapport with every customer. I am Flexible and able to learn new things I am fluent in English with a neutral accentPhone Support
Customer SupportCold CallingCustomer RetentionTelemarketingReceptionist SkillsCustomer ServiceSchedulingEmail Communication - $19 hourly
- 4.8/5
- (54 jobs)
My motto: A man who is a master of patience is master of everything else. ~George Savile I am a multitalented, curious, bilingual (Spanish & English), patient, and a dedicated human being with strong leadership skills. I always provide high-quality work output, ensuring all issues are resolved by all means possible. The knowledge and experience I gained working as a Customer Service Agent have been very helpful in making sure I only provide excellent client experience to current and future clients. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I worked for “Capital One” Bank and assisted customers on their concerns about credit cards some of the inquiries were invoice questions, taking payments, personal information updates, send or re-send statements, general customer complaints, and even technical support to clients on the company’s website, and always taking responsibility to ensure customers were satisfied. Ever since I started working as a freelancer, I have done a variety of projects wherein tasks include but are not limited to: ✓ Customer Support ✓ Sales ✓ Chat Support ✓ Email handling ✓ Virtual Assistance ✓ Data entry ✓ Tech Support ✓ And other Computer-related tasks. I have work experience using the following applications/tools: ✔︎ MS Office ✔︎ Google Apps (Drive, Calendar, Sheets, Docs, etc) ✔︎ Asana ✔︎ TimeCamp ✔︎ Zoom ✔︎ CRM ✔︎ Trello ✔︎ Tossable ✔︎ Adobe Photoshop (Intermediate) ✔︎ Adobe Illustrator (Intermediate) ✔︎ Adobe Lightroom (Advanced) ✔︎ iMovie (Intermediate) In my years of experience, I have worked with several companies from different fields such as non-profits, education, banking, tourism, real state, etc. These experiences have made me grow as a person and a professional. I have a very open mindset and I am always willing to learn new things and improve my skills to give better service and quality outputs to my clients. If you're ready to work together, feel free to send me an invite and let's talk about how I can best help you.Phone Support
Management SkillsVirtual AssistanceCustomer ServiceMobile App TestingInformation TechnologyGoogle SheetsSalesEnglish to Spanish TranslationWeb TestingEnglishOrder ProcessingProduct Onboarding - $15 hourly
- 5.0/5
- (9 jobs)
Seasoned and passionate customer service professional with an impressive 8-year track record in the industry. With 3 years of honing skills in a fast-paced call center environment and a solid 5 years thriving in the freelance realm, I bring a wealth of expertise to the table. Equipped with extensive experience across various customer service platforms, I'm also a tech aficionado, readily embracing and mastering new tools. From emails to live chat, and calls, I'm here to deliver exceptional service and elevate your customer experience to new heights! Why Choose Me? • Extensive Experience: With a rich background in customer service, both in BPOs and freelancing, I bring a depth of knowledge and versatility to every project. • Mastery of Tools: I have mastered almost every customer service tool available, and I adapt quickly to new technologies, leveraging my tech-savvy nature to ensure seamless service. • Proven Excellence: My consistent 5-star ratings and 100% job success score on Upwork speak volumes about my commitment to delivering top-notch service. • Client-Centric Approach: I prioritize my clients' needs, ensuring that every interaction is handled with professionalism, empathy, and efficiency.Phone Support
Shipping & Order Fulfillment SoftwareRefund ProcessingCustomer CareProduct KnowledgeCustomer ServiceGorgiasCustomer SupportOrder TrackingEmail SupportOrder ProcessingOnline Chat SupportInbound InquiryFreshdeskZendesk - $29 hourly
- 5.0/5
- (18 jobs)
Welcome, My name is Krisztina. I am an experienced Hungarian lawyer (MA of law and political sciences) and economist (Bachelor in economics) with over fifteen years of work experience. I am a native Hungarian and also fluent in English. My background of over a decade in legal work, along with my extensive economic experience, gives me a unique perspective, insight, and ability to handle your issue professionally. My experience makes me capable of handling complex problems and topics, such as - I would be pleased to review your website for compliance with Hungarian CONSUMER/DATA PROTECTION law, which would prevent any possible consumer/data protection fines. I can prepare the policies on your website, and keep them up-to-date. - I can make comprehensive legal and economic summaries. - I am happy to help you write the application and represent you before the Hungarian Financial Conciliation Board in case of consumer disputes. I am also looking for challenges in the following areas: legal support research and report local services in Hungary translation and proofreading I can provide you with high-quality works which suit your budget. I regard myself as a person who is helpful, dynamic, diligent, and highly motivated. I look forward to hearing from you soon! Best regards, KrisztinaPhone Support
Data ProtectionCompliance ConsultationSummary ReportLocal OperationsConsumer ProtectionTranslationLegal ConsultingLegal ResearchAdministrative SupportCustomer SupportCustomer ServiceEnglishHungarianProofreading - $12 hourly
- 5.0/5
- (20 jobs)
Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,Phone Support
Ticketing SystemRemote Management SoftwareIT SupportStorage Area NetworkCustomer ServiceFirewall3CXIT ManagementMicrosoft Active DirectoryGoogle Workspace AdministrationWiFiOffice 365Server VirtualizationVPNNetwork Administration - $33 hourly
- 5.0/5
- (121 jobs)
Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.Phone Support
Email SupportCustomer Feedback DocumentationCold CallingAdministrative SupportData EntryMicrosoft ExcelCommunication EtiquetteLead GenerationSchedulingCustomer SupportMedical Billing & Coding - $20 hourly
- 4.9/5
- (43 jobs)
🌟 Hey there! I'm a multi-talented Homebased Freelancer ready to rock your outsourcing needs! 🌟 For 4 years, I've excelled as a Telemarketer, Virtual Assistant, Encoder, Lead Generator, Appointment Setter, Admin, Sales Manager, Accountant, and Bookkeeper. 📞💼💻 Check out why I'm top-rated on Upwork with ⭐⭐⭐⭐⭐ reviews: I'm a fast learner, and I give my best in every campaign. I'm all about open communication, so I welcome constructive feedback to keep improving my services and skills. 📈💬 Let's chat, and you'll see my excellent potential firsthand! I'm a specialist in: 📞 Cold Calling 📞 Inbound Calling 🛍️ Amazon 💼 RQ CRM Expert 💼 Different CRMs 💼 Cloze CRM Expert 🖥️ Microsoft Office Pro 📝 Encoding 🎯 B2B Lead Generation 🎯 B2C Lead Generation 💰 Sales Management 🤝 Assisting Customers 📊 Building Targeted Connections & Email Verification 🎯 Lead Generation 🔍 Email & Phone Number Research 🔍 Potential Client Research ✅ Contact Validation 💼 Xero & Accounting Software 💼 Express Accounts 💼 Inventoria 🛠️ Credit Repair Services I'm eager to bring success to your campaigns and exceed your expectations! Let's make magic happen together. 🌈💼🚀 Looking forward to connecting soon! 🤝📞Phone Support
BookkeepingTechnical SupportCustomer ServiceShopifyCustomer Relationship ManagementProduct KnowledgeComputer SkillsAccountingTelemarketingLead GenerationData Entry - $10 hourly
- 5.0/5
- (4 jobs)
⭐⭐⭐⭐⭐ I am a professional customer service representative with a wealth of skills acquired during my years of experience in the call center setting. I have worked as a Customer Service Representative(CSR), Team Lead(TL), and Quality Analyst(QA) for over 13 years. Besides having excellent phone etiquette and the ability to work under pressure, my biggest strength is that I can speak 4 languages fluently: English, Spanish, French, and Haitian Creole. This allows me to assist customers in all these languages. I have done customer service for prestigious companies such as Jostens, First Data, Match, Western Union, Duramax Sheds, and Phytage Labs. I have also been volunteering since 2019 as an interpreter/translator for a non-profit organization called Tarjimly and also with CNN Latino America. Helping refugees, asylum seekers, and humanitarian cases, eliminating humanitarian language barriers to improve the lives of refugees and immigrants. Back in 2020, I decided to become a freelancer after spending over 13 plus years working as a customer service specialist. The pandemic helped me realize that I was better off working from home. ⭐✅ P.S. **** I am a father and household provider, because of that, I always take any work I do very seriously. For that reason, if you are looking for a friendly and dedicated individual with high proficiency in the customer service setting who can assist your customers and handle your tasks in four languages, I am the one you are looking for.****⭐✅ ✅ I have a USB headset, plus a very reliable High-speed Fiber Optic internet, with Speeds of 1 Gbps Download and 180 Mbps Upload My computer specifications: ✅16GB DDR4 RAM, 12th Gen Intel i3 Turbo Frequency up 4.80GHz, Windows 11 Pro, x64-based processor ⭐ Even if I am in the Dominican Republic, I can work in any time zonePhone Support
FrenchMultitaskingHaitian CreoleSpanishEnglishTranslationEmail SupportCustomer ServiceBoolean SearchCustomer SupportAccount ManagementOnline Chat SupportData Entry - $11 hourly
- 5.0/5
- (16 jobs)
"No two customer service experiences will be the same, just as no two customers are the same" It’s about finding the balance between having a system in place to ensure consistency, and allowing room for personalization and genuine human interaction which I am specialised at. Hi, I'm an Order Processing and Customer Service Specialist with a long and consistent track record of : 🏆WOWING customers and creating raving fans! 🏆Empathy and compassion is my language, 🏆Know how to "save the sale" and minimize refunds through communication Industries worked with: Travel and Tourism - Food and beverages and Musical. Clients from - UK, USA and ME. Extensive Experience: ✔️CRM's Zendesk - Freshdesk - Intercom - Gorgias- Trello -Salesforce. ✔️Ecommerce platforms Shopify, Magento. ✔️Operating System: Slack DeepL for translation. 🏆Top rated on upwork with 98% Job Success Score. 🏆 +8 Years Experience ⏰ 5000+ Upwork hours ⭐️ Fluent English, verbal & written communication skills ✅ Available to work in time zones - UTC and GMT and AEST ( if time isn't a constraint ) 🧠 A multi-skilled person and easy to work with an exception talent and expertise. 🙌 Great client feedback. Thank you for your time.Phone Support
Executive SupportAnswered TicketMultitaskingCustomer SupportProduct KnowledgeOrder ProcessingOrder Tracking - $10 hourly
- 5.0/5
- (22 jobs)
My goal is to build professional yet friendly working relationships with Upwork clients. I offer my skills and expertise to support their business needs effectively. As a team player, I am eager to learn, self-motivated, and focused on delivering high-quality results with a positive attitude. I have essential customer service skills such as active listening, problem-solving, clear communication, and adaptability. I am experienced in handling inquiries, resolving issues, and ensuring customer satisfaction. I am also familiar with common tools used in customer support, including CRM systems (Hubspot, GHL, Salesforce), communication platforms (Slack, Zoom, Teams), email support tools (Gmail, Outlook), and ticketing systems. These tools help me manage customer interactions efficiently and provide excellent service.Phone Support
Customer ServiceSkypeCustomer SupportOnline Chat SupportGoogle DocsMicrosoft WordEmail CommunicationData Entry - $12 hourly
- 5.0/5
- (9 jobs)
📢️📢️📢️ Welcome to my Upwork profile! 📢️📢️📢️ Happy to announce that I am available again! I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart. Here are the key highlights of what I bring to the table: ⭐️⭐️⭐️⭐️⭐️ Top-rated plus Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients. ⭐️⭐️⭐️⭐️⭐️ NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous. ⭐️⭐️⭐️⭐️⭐️ Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including Atlassian, Salesforce Sales Cloud, Google Workspace administration, Zendesk, Intercom, PDF editing, eSignature, Asana, ServiceNOW, Citrix, Slack, and Ricochet360. Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.Phone Support
Salesforce Service CloudGoogle Workspace AdministrationJiraCustomer SatisfactionTroubleshootingBug ReportsEnd User Technical SupportCustomer SupportCustomer ServiceWordPressWeb HostingcPanelTechnical SupportOnline Chat SupportZendesk - $18 hourly
- 5.0/5
- (5 jobs)
"Thank you for taking the time to review my profile. I have been a customer and sales representative since 2013. Through my education and years of work experience, I have developed high levels of competency in Customer service, Sales, Social Media Marketing, maintaining and updating a database, creating leads, performing numerous administrative tasks independently, MS Office software. I am also very comfortable communicating and writing both professionally and casually in the English and Spanish language. One of my favorite projects that I had been a part of was helping my previous company increase their clients by offering their HVAC service. Another project I was proud of is being a part of a team that developed a digital advertisement for a different website. I was able to offer my suggestions on the copy but most importantly the company relied upon me to create leads for the entire campaign. I would like to join a company that is looking for someone ready to work full time and that has a passion for every job/task they are assigned. I work well with one person, small teams and large teams. My past employers and colleagues have told me they always appreciated that I was on time and my assignments were complete and done with quality. They also appreciated my willingness to offer help in any way. My hope is to join a company that I can be with for a very long time and become a valued member of the team.Phone Support
Dispatch & Tracking Solutions LETSData EntryTranslationManagement SkillsAdministrative SupportCustomer ServiceCustomer RetentionEnglishTeam Management - $19 hourly
- 5.0/5
- (9 jobs)
I have lived in Paris for 25 years. I am perfectly bilingual French-Russian. I have 15 years of experience in the field of translations. I also teach French. I am rigorous and guarantee the quality of my work.Phone Support
Administrative SupportCustomer ServiceRecruitingFrench to Russian TranslationInternational RelationsRussian to French TranslationTeaching FrenchDocument ControlTranslation - $10 hourly
- 4.4/5
- (8 jobs)
Hi there! I have been working as a Customer Service Representative for over 10 years. I am a reliable and professional representative who always strives to put a smile on every customer I speak with over the phone. I approach my job with complete honesty and dedication. Providing excellent customer service is my passion, and I take pride in it. Let me assist you with your business, and I assure you that I can deliver an outstanding and high-quality customer service experience! I'm just one message away.Phone Support
SchedulingOutbound SalesCustomer ServiceCustomer SupportSalesCold CallingBPO Call CenterEmail CommunicationOnline Chat SupportInbound InquiryEmail SupportCall Center Management - $12 hourly
- 5.0/5
- (1 job)
Experienced Senior Travel Consultant with a demonstrated history of working in the airlines/aviation industry. Skilled in Leisure Travel, Hotel Management, Hospitality Industry, Leisure Industry, and Sabre.Phone Support
Customer SupportData EntryPhone CommunicationOrder FulfillmentProduct KnowledgeOrder TrackingEmail Support - $10 hourly
- 5.0/5
- (5 jobs)
Over the last 13 years, I have developed my skills as a Technical Support Guru, inbound/outbound calls, troubleshooting any wireless devices and customer service, installing software programs, Sales Representative, and Online Seller (eBay - Amazon - Carousel, and Etsy) a bit of video editing- photoshop, and a lot more. I have a wide experience with Fortune 500 companies and start-up companies based in the U.S I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and great time management, and a positive attitude. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivering high-quality, fast, and accurate services.Phone Support
HelpdeskEmail SupportTroubleshootingTech & ITOnline Chat SupportCustomer ServiceDesktop & Laptop SupportNetwork SoftwareWindows 11 AdministrationComputer NetworkTechnical SupportWindows 10 AdministrationComputer Operating SystemMobile Operating System - $12 hourly
- 5.0/5
- (19 jobs)
Thanks for visiting my profile! Working nine years as flight attendant made me strongly well trained for providing world class customer service, in addition, gave me a good sense of multicultural aspects. In 2005, I graduated as Bachelor of Language Translator and Interpreter Portuguese/English. After that, I started to accumulate experiences in Languages as general. I lived abroad in English and Spanish speaking countries for 13 years. I have been working as remote freelancer for 4 years and learning about new tools everyday such as: Freshdesk, Zendesk, Freshchat, ConectysOS, Redmine, Atlassian, Slack, Skype, Teamwork and others. I am patient, focused, hardworking, multitasking, fast problem solver and I am looking forward to hearing about your project.Phone Support
Online ResearchCustomer ServiceEnglish to Brazilian Portuguese TranslationDegreedSpanish to Portuguese TranslationQuality AssuranceEmail SupportEnglishPortugueseOnline Chat SupportZendeskFreshdesk Want to browse more freelancers?
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