Hire the Best Phone Support Agents

Your Shopify inbox is full. Tickets are piling up. Customers are asking, "Where is my order?" "You need someone who can step in and start immediately, no lengthy training period required." I'm a dedicated E-commerce Customer Support Virtual Assistant with 4+ years in customer support and 6 months specializing in Shopify, Gorgias, and Re: amaze for dropshipping and DTC e-commerce brands. I handle 70–80 support tickets daily, with an average first-response time under 2 hours, independently, without hand-holding. If your Shopify store is dealing with WISMO complaints, refund requests, returns, order issues, or inbox overload, I can bring structure, speed, and calm to your customer operations from day one. 𝗪𝗵𝗮𝘁 𝗜 𝗛𝗮𝗻𝗱𝗹𝗲 𝗙𝗼𝗿 𝗬𝗼𝘂𝗿 𝗦𝘁𝗼𝗿𝗲 ✔ Shopify inbox & ticket management via email, live chat, Gorgias, and Re: amaze ✔ WISMO handling- order tracking updates, delayed shipments, and delivery complaints ✔ Returns management - refunds, exchanges, and cancellation requests ✔ Dropshipping customer support during high-volume and peak sale periods ✔ AliExpress supplier follow-up on shipping delays and fulfillment issues ✔ Chargeback prevention through fast, professional customer communication ✔ Dispute resolution - unusual cases handled while following your brand policy ✔ Inbox organization, backlog reduction, and ongoing email support 𝗪𝗵𝘆 𝗦𝘁𝗼𝗿𝗲 𝗢𝘄𝗻𝗲𝗿𝘀 𝗧𝗿𝘂𝘀𝘁 𝗠𝗲 as their E-commerce Customer Support ✔ I manage 70–80 tickets/day and respond within 2 hours , your customers won't wait long ✔ I work independently once briefed , no daily check-ins needed ✔ I follow your brand tone, not a generic script ✔ I flag issues before they become problems ✔ Available for part-time, full-time, or ongoing long-term support 𝗖𝗹𝗶𝗲𝗻𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 "Nelo was friendly, polite, and maintained a professional tone in customer communication." "I appreciate your initiative and your proactively sharing updates with me." "Nelo is always up to date with tasks, and everything is well organized." "Nelo is proactive and solution-focused." 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 ✔ Shopify — managing customer inquiries, orders, refunds, and cancellations directly in the store dashboard ✔ Gorgias — handling and resolving support tickets, automating responses, and managing customer conversations ✔ Re: amaze — multi-channel inbox management, live chat support, and customer communication workflows ✔ Freshdesk — ticket creation, assignment, tracking, and resolution for e-commerce support queues ✔ Zendesk — managing high-volume support tickets and maintaining organized customer service operations ✔ AliExpress — supplier communication and follow-up on delayed shipments and dropshipping fulfillment issues ✔ Gmail & Outlook — direct email support, inbox organization, and professional customer communication ✔ Google Sheets — tracking support metrics, order logs, and customer follow-up records ✔ Notion — documenting SOPs, support workflows, and team knowledge bases ✔ ChatGPT — drafting responses, improving reply quality, and speeding up ticket resolution 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗮 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 E-commerce 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝗴𝗲𝗻𝘁? Whether you run a dropshipping store, a skincare brand, a fashion label, or a personalized gifts shop, if your customer support needs are outpacing your team, I can help. Send me a message or invite me to your job. I respond within a few hours, and I'm ready to start immediately.

Customer Support Specialist | IT Support for SaaS and Tech Companies | Salesforce + Zendesk + FreshDesk + Gorgias + Intercom | Tickets, Troubleshooting & Technical Issues. I help reduce Churn & Raise CSAT. If your team or SaaS product is drowning in tickets, refunds, and billing questions, I will take over your support so SLAs are met, refunds are handled, and users stay happy. I specialize in customer service and Technical support, where I run structured, ticket-based support that reduces repeat contacts and improves CSAT. Here's why clients hire me: • 100+ tickets per day handled in high-volume environments. • 96%+ CSAT on order, refund, and delivery workflows. • 92% QA score in structured technical support roles. • Proven with Zendesk, FreshDesk, Gorgias, Intercom, and Shopify workflows. Services I offer as a customer support specialist: - Phone, Email & Chat Support (Salesforce, Zendesk, Intercom & Gorgias): Fast, brand-aligned responses that keep CSAT high and reduce escalations. - Order, Refunds & Chargebacks (Shopify): Process cancellations, refunds, and chargebacks with accuracy and clear buyer communication. - Billing & Payment Issue Resolution: Investigate failed payments, apply refunds, and communicate outcomes to reduce disputes. - Tier-1 Technical & Onboarding Support: Walk users step-by-step through setup, connectivity, troubleshooting, and first-use issues to lower churn. - Escalation & SLA Management: Drive tickets to completion, document issues, and hand off bugs with the context of engineering needs. - Knowledge Base & Process Documentation: Create and update help articles to reduce ticket volume and speed onboarding. Customer Support Tools & Platforms I have worked with: - Salesforce - Zendesk - Freshdesk - Gorgias - Intercom - Salesforce - HubSpot - Slack - Google Workspace - Shopify - Notion - Asana - ClickUp - Zoom - 3CX - 8x8 - FreshCaller - RingCentral I work with teams that need reliable, full-time customer support coverage. Here's why you should hire me: I treat customer support as a business function. I stop recurring problems, document root causes, and communicate outcomes clearly. I’m comfortable with high-volume support, sensitive customer cases, and billing disputes. I own issues from first contact to resolution. Availability for customer support roles: - Available for short-term coverage or long-term roles. - Open to full-time, remote, and ongoing support. If you are looking for a customer support specialist for your team, you can count on me to optimize ticket flow, reduce refunds, and protect your brand voice. Send a message or invite me to your job; let's work together.

I help Shopify brands keep their customers happy, loyal, and coming back for more. With over 5 years of e-commerce support experience, I’ve helped online stores deliver fast, empathetic, and effective support through Zendesk, Gorgias, Freshdesk, and Zoho. All while improving efficiency and boosting CSAT above 95%. Here’s what you can expect when we work together: Fast, friendly, and reliable support: I handle 100+ tickets daily across email and chat without compromising tone or quality. Customer experience that drives retention: I’ve reduced refund requests and improved response times by up to 40% through proactive communication and clear processes. Flawless order handling: From fulfillment updates to returns, refunds, and replacements. I make sure every customer leaves satisfied. My Experience Snapshot SumoShopStore (USA) – Customer Service Manager → Lead a small team of live chat agents (tier 1) and personally manage escalations (tier 2). → Handle Etsy and social media messages while overseeing returns and refunds. Helium Deploy (Canada) – CSR (Freshdesk) → Managed 100+ daily emails covering orders, refunds, and bulk inquiries. → Maintained 96%+ CSAT with fast, empathetic communication. KpopUni (France) – CSR (Zoho + Shopify) → Processed 100+ emails/day, fulfilled Shopify orders, and coordinated returns/reships. ChillPod USA (USA) – CSR (Zendesk) → Averaged 25 emails/hour with 99% accuracy; handled supplier exchanges and returns. Asian Authentic (USA) – CSR (Gorgias) → Delivered friendly and efficient chat + email support, achieving a 95% customer satisfaction rate. What I Can Help You With: Shopify order and refund management Zendesk / Gorgias email & chat support Product inquiry and issue resolution Social media and Etsy message handling Daily CRM updates and ticket reporting Availability: ✅ Available Now | 30–40 hrs/week ⏱ Responds within 24 hours

Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

I’m a Top Rated Customer Support Specialist with 5+ years of experience helping eCommerce and B2B businesses deliver fast, reliable, and high-quality customer service. I’ve handled 80–100+ tickets daily across email, chat, and phone while maintaining high customer satisfaction and quick response times. I specialize in resolving order issues, processing refunds, handling disputes, and ensuring a smooth post-purchase experience. My experience includes working with international brands in New Zealand, Australia, and the US—giving me a strong understanding of different customer expectations and communication styles. 🛠️ Tools I use daily: • Zendesk, Gorgias, Freshdesk, Hubspot, Reamaze, Richpanel • Shopify, eBay, Amazon • Slack, Asana, Trello, CRM systems 💡 What I bring to your business: • Fast and professional customer communication • Problem-solving with minimal supervision • A strong focus on customer satisfaction and retention If you need someone who can represent your brand professionally and keep your customers happy, feel free to send me a message.

Hi, I’m Mel. I have over five years of experience in customer support handling phone, email, and chat support across eCommerce, fintech, telecommunications, logistics, and lending accounts. Throughout my experience, I’ve handled high volumes of customer interactions in fast-paced environments while maintaining quality, accuracy, and customer satisfaction. I’ve supported both inbound and outbound operations, managed escalations, coordinated with internal teams, and assisted customers through different stages of the support process. I also worked as a trainer, where I conducted onboarding sessions, upskilling trainings, and performance coaching for new and existing agents. I’m experienced with tools such as Zendesk, Freshdesk, Google Workspace, and Microsoft Office, and I’m comfortable learning new systems quickly. I work well independently, communicate clearly, and always aim to provide support that feels professional, efficient, and human. If you’re looking for someone dependable who can adapt quickly and represent your business well, I’d be happy to work with you.