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Check out Zendesk specialists with the skills you need for your next job.
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Rating is 4.6 out of 5.
4.6/5
based on 4,989 client reviews
  • $95 hourly

    • 4.9/5
    • (111 jobs)
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Zendesk API
    System Administration
    KPI Metric Development
    Ticketing System
    Customer Satisfaction
    Client Management
    Customer Support
    Employee Training
    Customer Retention
    Process Improvement
    Customer Experience
  • $200 hourly

    • 5.0/5
    • (70 jobs)
    I own and operate my own systems and management consulting firm, and my team and I have extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Team, Growth, Professional and Enterprise). We manage multiple Zendesk accounts for clients on a daily, weekly, or monthly basis, and are an official Zendesk Select Partner as well as a Certified Zendesk Support Admin. We've created thousands of macros, tags, triggers, and automations. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing Answer Bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to visit the Zendesk page of my website, which is listed in the Portfolio section. Now that you know what we do, here's a little about me personally: I earned my undergraduate degree in 2006 from Whitworth University while double majoring in Economics and Business Management, then completed my MBA at the University of Colorado in 2012, shortly after my wife and I celebrated the birth of our first son. I enjoy engaging with organizations who are interested in automating and integrating software solutions as a means of utilizing their technology to the fullest. I am confident that we can help you and your team create more efficient, streamlined processes that generate real time and money savings for your business.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    API Integration
    Automation
    Zendesk API
  • $100 hourly

    • 5.0/5
    • (15 jobs)
    My passion is creating continuously great customer service experiences. While many can implement the technical aspects of Zendesk, my background in operations and customer service management sets me apart. I oversaw operations at Mellow Inc, from product concept through more than 2400 units deployed and supported. Before Mellow, I scaled Kumu Wellness from a one person department to over 300 in less than 12 months. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here is a quick overview of what I can help you with: - Customer self-help. Creating a strategic Help Center/FAQ - Automating and streamlining ticket processing. Setting up macros, triggers and automations that utilize all of Zendesk's tools - Team building. Establishing a coherent onboarding process to make scaling easier. - Data drives everything. Standardized reporting through Zendesk providing transparency to all stakeholders. A fast pace of iteration allows processes to be maintained proactively in a competitive environment. - Translating business requirements into actionable tasks for software/development staff. Typically I approach projects in the following way: - Get a general understanding of the business. - Analyze current infrastructure. - Generate a proposal, so you understand exactly how I will reach your stated goals. Get in touch, lets discuss how I can help your business reach your goals!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Google Apps
    Logistics & Shipping
    Customer Service
    Startup Consulting
    Shopify
    WordPress
    Mailchimp
    Trello
    Atlassian JIRA
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Hello! I'm Louie, and for the last 11 years, I've been deeply immersed in the world of customer service. This journey has been incredibly rewarding, shaping me into a seasoned professional committed to excellence in every interaction. In addition to my hands-on experience, I've had the privilege of leading and managing a dynamic team. This role has honed my leadership skills, teaching me how to inspire and motivate my team to deliver their best work, adapt to various situations, and maintain a consistently high standard of customer service. My academic background in Computer Engineering and Computer Science, combined with a six-year stint at a major IT firm, has equipped me with a solid foundation in technical and web support. This experience has been invaluable, allowing me to offer unparalleled service and support to my clients. My expertise isn't just technical; it's also practical. I'm well-versed in a variety of WordPress plugins like Memberium and LearnDash, CRM systems including ActiveCampaign and Infusionsoft, and support tools such as Intercom, Zendesk, and FuseDesk. I also have hands-on experience with WordPress Themes, particularly Divi from Elegant Themes. I'm on the lookout for a new professional family—a place where I can bring my wealth of experience and, in turn, be challenged to grow even further. Continuous learning is a big part of who I am, and I'm eager to apply my skills in new ways, help a business flourish, and learn new things along the way. I'm confident in my ability to bring exceptional service, dependability, and growth to your team.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Administrative Support
    Online Chat Support
    Email Technical Support
    Customer Support
    Technical Support
    WordPress
    JavaScript
    PHP
    jQuery
    CSS
    HTML
  • $19 hourly

    • 5.0/5
    • (5 jobs)
    Hi there, Thanks for having a look at my profile :-) I am a Customer Success Specialist who has been providing top-notch customer experience to all my clients for +5 years. I am constantly doing my best to offer solutions to any customer inquiry that is good for the company and for the client to be aware that the success of a company is directly related to having satisfied customers. I have also worked as a Customer Support Manager, establishing KPIs, setting and accomplishing goals, preparing weekly reports, supervising teams of several people, and helping them to develop their skills in the best way they can be. I am a native Spanish speaker and a fluent English speaker. I'm a journalist, which has given me extensive grammar and punctuation knowledge, so I am able to work on translations, and I have performed as a translator for the E-commerces I've worked with. I can type 45 WPM at 100% of accuracy. E-commerce is well-known for me as it's the main field I've worked on in different business models (Dropshipping, Brand Stores, Clothing stores, Print On Demand, and SaaS). I have experience in different platforms such as: - FreshDesk - ZenDesk - Live Chat - Gorgias - Front - Reamaze - Etsy - Shopify - PayPal - Amazon Pay - Stripe - JVZoo - Recurly - Google Suite - Microsoft Office I'm always open and willing to learn new things that can help your company to reach the highest level of customer support that it can have! Contact me, I will be happy to cooperate with you! Have a lovely day! Jaimeth
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    CSS
    Email Communication
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    CSV
    Freshdesk
  • $18 hourly

    • 5.0/5
    • (174 jobs)
    A blogging and writing rockstar, I have blogged on my own sites for 10+ years, as well as for others. I love to write, and writing is both relaxing and fun for me. I absolutely love writing movie, product, and television show reviews. However, I am pretty much adaptable to most any niche, as I am big on research. If I don't know it, I will learn it. I am more than happy to give my honest opinion as well as interjecting my personality into the piece. I take pride in all I do, putting my best foot forward, and this more than shows in my work. If you need someone to write blog/articles or reviews for you, look no further, you have found the best out there. I also have several years experience in customer service. If you need a top-notch, rock-star customer service agent then look no further. I live to help the customer and it shows in my attitude. I make the customer feel like they are number one, and do not allow them to leave disappointed. I have only the best interests of both my client and the customer in mind. Everything else is left at the door. I work hard for my clients, and that shows through my reliability. I have a cheerful, upbeat personality, that shines through to the customer. They are able to hear the *smile* in my voice, and that ingrains trust in their perception of me and my client. I have experience in inbound telephone handling, order taking, data entry, and inbound sales. If you are looking for one of the best customer service reps out there, look no further, you have found her.
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    Data Entry
    Amazon
    Slack
    Rackspace
    Email Etiquette
    Email Support
    Zoho CRM
    Order Entry
    Community Management
    Customer Support
    Google Docs
    Blog Writing
    Shopify
  • $23 hourly

    • 4.8/5
    • (35 jobs)
    I've grown and lead the customer support teams for many prominent ecommerce businesses! Is yours next? Eight years of experience providing outstanding remote customer support for busy and prominent ecommerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
    Intercom
  • $42 hourly

    • 4.8/5
    • (247 jobs)
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (9+ yrs), Freshdesk expert (6+ yrs), Kustomer Expert(2+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am Top rated Zendesk specialist with more than 22000 hours of work experience on Upwork. Please check my work history of more than 200 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    HubSpot
    Help Scout
    Gorgias
    API Development
    API Integration
    Scripting
    jQuery
    JavaScript
    Customer Relationship Management
    Microsoft SQL Server Programming
    Shopify Theme
    Shopify
    Zendesk API
    Freshdesk
  • $68 hourly

    • 4.7/5
    • (84 jobs)
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Business with 10-99 Employees
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • $80 hourly

    • 5.0/5
    • (86 jobs)
    Hello there! I'm thrilled to have the opportunity to introduce myself and showcase how I can assist you in achieving your business goals. With over 20 years of experience in the industry, I am a certified Zendesk implementation expert and possess a strong background in customer experience. My expertise extends to exceptional management, operations and proficiency in knowledge management software. Throughout my career, I have had the privilege of working with diverse businesses, including small enterprises, healthcare organizations, and home service professionals. I understand the unique challenges faced by these sectors and I am passionate about helping them grow and thrive. As a Zendesk expert, I possess an in-depth understanding of the platform and its capabilities. I can efficiently tailor Zendesk to meet your specific business requirements, ensuring seamless integration, improved customer interactions, and enhanced operational efficiency. My expertise also extends to configuring Zendesk workflows, automations, and reporting, enabling you to gain valuable insights and make data-driven decisions. My extensive customer experience background allows me to optimize your customer service operations, ensuring that every interaction is positive and impactful. I am well-versed in developing customer support strategies, implementing best practices, and training teams to deliver exceptional service. By focusing on enhancing customer satisfaction and loyalty, I can help you build lasting relationships and drive business growth. One of my key strengths lies in my exceptional management skills. I excel at identifying and resolving issues promptly, ensuring that customer concerns are addressed effectively. By implementing streamlined processes and establishing proactive communication channels, I can help you minimize customer escalations and maximize customer retention. Furthermore, my proficiency in knowledge management software (eg. Guide, Trainual, Whale.io) enables me to create comprehensive and accessible knowledge bases, automate training and more. This empowers your customers and support teams with the information they need, leading to faster issue resolution and improved self-service capabilities. I am adept at organizing, updating, and optimizing knowledge bases to ensure that they remain valuable assets for your organization. Overall, I am truly excited about the opportunity to leverage my expertise and passion to support your business growth. I am committed to delivering exceptional results, exceeding your expectations, and making a positive impact on your organization. Let's collaborate and take your business to new heights together! Feel free to reach out to me with any inquiries or project opportunities.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Online Reputation Management
    Project Management Software
    Knowledge Management
    Business Operations
    Training Design
    Software Configuration Management
    System Configuration
    Ticketing System
    Customer Relationship Management
    Process Improvement
    Customer Service
    Management Skills
    Helpdesk
  • $10 hourly

    • 4.0/5
    • (2 jobs)
    Equipped with more than 4 years of Experience in different companies like AT&T, Microsoft and Samsung. I am a reliable and hardworking person that can provide exceptional customer service. Highlights of my experiences includes.. - Performing extensive support in Microsoft Operating System (Troubleshooting as Tier 2 Support) - Balancing multiple tasks within timely manner while providing exceptional service. - Communicating via phone, chat and Email List of the Tools I handled.. - $kype - $lack - ZOHO Mail - Shopify - Microsoft Office - CRM - ObayShop - Intercom - Live Person
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Retention
    Ticketing System
    Slack
    Facebook Ads Manager
    Technical Support
    Email Automation
    ClickFunnels
    Customer Support Plugin
    WordPress Development
    Advertising Illustration
    AWeber
    Email Support
    Microsoft Office
  • $15 hourly

    • 4.9/5
    • (14 jobs)
    I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
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    English
    Appointment Setting
    Tourism
    Online Chat Support
    Report Writing
    Call Handling
    Email Handling
    Customer Experience
    Customer Support
    Billing
    Customer Service
  • $20 hourly

    • 5.0/5
    • (137 jobs)
    Do you need help setting up your Intercom workspace for Lead Generation, Customer Engagement, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! 🚀 1️⃣ Intercom Setup 2️⃣ Intercom Review & Revamp 3️⃣ Intercom Consultation 4️⃣ Intercom Maintenance 5️⃣ Intercom Chat Support I CAN HELP YOU WITH EVERYTHING YOU NEED 🏆 Fin.Ai🤖 ➞ Intercom’s new Ai chatbot ➞ Powered by GPT-4 AI ➞ Fin Reporting ➞ Fin Profiles ➞ Custom Answers ➞ Fin Content Ai Assist ➞ Ai assist for Inbox ➞ Ai adjust writing ➞ Ai assist for Articles Automation Funnels ➞ Customer Onboarding Funnel ➞ Customer Support Funnel ➞ Lead Generation Funnel ➞ Email Funnels Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Resolution Bot ➞ Workflows Series ➞ User Onboarding series ➞ Slipping Away Series ➞ Feature announcement Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior ➞ Custom Segments Inbox ➞ Inbox Management ➞ Inbox Auto Assignment ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Ticketing System ➞ Customer ticket ➞ Back-office ticket ➞ Tracker ticket types Reports ➞ Conversation Topics ➞ Conversational Tags ➞ Bug Report ➞ Conversational Support ➞ Conversation Volume Checklist ➞ Onboarding checklist ➞ Checklist descriptions ➞ Setup tasks ➞ Incorporate great CTA Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Webhooks ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Service Partner. ✅ I’ve been using Intercom for more than 7 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon.💬 Steven ✔Intercom Expert | ✔Intercom Certified Service Partner | ✔CRM Expert
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Intercom
  • $16 hourly

    • 5.0/5
    • (11 jobs)
    To provide high-quality service through customer support, original SEO articles, online research skills, photography, data entry, video editing, and other related technical support. As a Customer Service Representative with 10+ years of experience, I specialize in Email Support, Live Chat, Technical Support, Inbound and Outbound Sales. I have more than 3 years work experience in Search Engine Optimization (SEO) and Search Engine Marketing (SEM). I'm familiar with WordPress and Social Media tasks such as Facebook, Twitter, Instagram, Internet Marketing and Reputation Management. My skill sets include: Customer Service: * RMAs * Refund Processing * Lead Generation * Cold emailing * Interviewing/Profiling applicants * Data management * Shipping inquiries * Technical Support * Escalation Calls Project Management: * Administrative * Proforma Invoices * Purchasing * Contract Monitoring SEO: * SEO writing * Reputation Management * Private Blog Network * White Hat SEO I love working with small and medium businesses. I take pride in being able to provide customized business solutions that helped my clients in resolving their companies' challenges, improving revenue, growing their business, and improving overall customer experience. I value integrity and good work ethics. I am fully committed to finishing my projects.
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    Video Conversion
    Logo Design
    Microsoft Windows Movie Maker
    Video Editing
    Shopify
    Customer Service
    Photography
    Data Entry
  • $80 hourly

    • 5.0/5
    • (2 jobs)
    A young, talented, and driven IT professional looking to apply and advance my skill set in the IT field. Having received my Bachelor's in Information Technology, I also have many years of experience in troubleshooting networks, computers, servers, email, mobile devices, and more. In my experience, I have also done project management, system administration, and tier 3 support. I've deployed entire VoIP systems, video conferencing systems, and Exchange on-premise email enterprise-wide while also administering and providing post-implementation support to those systems. My non-technical strengths include being very communicative, polite, dependable, and diligent. I give every project 110% and strive to be as thorough as possible. I have been very successful in my previous workplaces in many aspects of IT and am looking to continue this trend during my time here on UpWork.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Ticketing System
    Email
    System Administration
    TCP/IP
    GPO
    Exchange Server
    Microsoft Exchange Server
    VoIP
    DHCP
    Active Directory
    Microsoft Active Directory
    Network Administration
  • $38 hourly

    • 4.9/5
    • (119 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these softwares for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    T-SQL
    Microsoft SQL Server Reporting Services
    Microsoft SQL Server
    Node.js
    Freshsales CRM
    Email Handling
    Email Marketing
    .NET Framework
    Customer Relationship Management
    Shopify Templates
    Shopify
    API Integration
    Freshdesk
    Zendesk API
  • $10 hourly

    • 5.0/5
    • (25 jobs)
    I have more than a decade of experience in giving professional customer assistance and have worked with many long-term clients and online store owners. I am trustworthy, fast learner, and sees to it that job gets done right on time without sacrificing quality.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Online Chat Support
    Customer Service
    Shopify
    Administrative Support
    Presentations
    Data Entry
    Email Communication
  • $15 hourly

    • 4.8/5
    • (24 jobs)
    I am teacher by profession, with 14 years experience in the telecommunications industry, where I gained experience in: Logistics, Zendesk, Quality Assurance, Human Resources, Account Receivables, start ups, Trainer,customer service, data entry, debt collection, and reservations ( Delta Airlines) and 3 years in US real estate.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Administrative Support
    Multitasking
    Central Reservation Systems
    Logistics Management
    Customer Support
    Data Entry
    Order Entry
    Teaching English
    Freshdesk
    Order Processing
    Email Support
    Order Tracking
  • $15 hourly

    • 4.0/5
    • (44 jobs)
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, Canva poster/video, Voice over and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges! Thank you for viewing my profile.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Proofreading
    Administrative Support
    Voice-Over
    Ecommerce Support
    eCommerce
    Simplified Chinese
    Customer Support
    Lokalise
    Canva
    Third-Party Logistics
    Aegisub
    Payroll Accounting
    Translation
    Online Research
    Market Research
  • $28 hourly

    • 5.0/5
    • (5 jobs)
    In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Acquisition
    Business with 1-9 Employees
    Citrix
    Email Communication
    Technical Support
    Online Chat Support
    Chat & Messaging Software
    Customer Service
    Shopify
    Freshdesk
    Typing
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
  • $20 hourly

    • 4.9/5
    • (49 jobs)
    I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Chatbot Flow Design
    Analytics
    Email Support
    Ticketing System
    HubSpot
    Gorgias
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • $20 hourly

    • 4.8/5
    • (246 jobs)
    I have more than 10 years of experience in Software development, Design, Integration and deployment. My expertise are: Microsoft Dot Net Technology, especially ASP.Net with C#, Web Forms, MS Ajax, ADO.Net, Entity Framework, MS SQL Server, WCF. Other expertise includes: Zendesk Setup, Zendesk Configuration, Zendesk Customization, Zendesk Apps development, HubSpot to Zendesk migration. Dot Net Nuke, Sitefinity, Umbraco, Orchard Framework, EPi Server, I am a Zendesk Expert, having excellent knowledge of Zendesk Customization(Branding), Zendesk API, Zendesk Single Sign On etc. I am here to fulfill you business need through my expertise and serving you in a best and cost effective manner. My priority is 100% customer satisfaction.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Zendesk API
    Umbraco
    Razor Template Engine
    HTML5
    jQuery
    LINQ to Entities
    LINQ
    nopCommerce
    DNN
    ASP.NET MVC
    Sitefinity
    ASP.NET
    C#
    .NET Framework
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    𝐈𝐅 𝐘𝐎𝐔 𝐖𝐀𝐍𝐓 𝐐𝐔𝐀𝐋𝐈𝐓𝐘 𝐑𝐄𝐒𝐔𝐋𝐓𝐒, 𝐈 𝐀𝐌 𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐄-𝐂𝐎𝐌𝐌𝐄𝐑𝐂𝐄 𝐂𝐒𝐑 𝐅𝐎𝐑 𝐘𝐎𝐔! Why choose me? ✔️ I AM CLIENT-CENTERED: I put focus on providing value and the best quality of work for my clients in order to earn their trust. My first client on Upwork has allowed me to earn more than $10,000 and a 5-star rating which catapulted me to become a TOP-RATED FREELANCER. I always put myself in the client's perspective so I can learn and understand what they need. My client's needs go first before anything else. ✔️I VALUE RESPONSIVENESS AND COMMUNICATION: Communication is integral in any successful business. I make sure that I maintain an open line of communication between me and my client at any given time. This practice allows business continuity that is vital in customer retention. ✔️I ALWAYS FIND SOLUTIONS: In any business, problems and challenges always emerge. In difficult situations, I rise to the occasion and find a good solution to fix what can be fixed, address what needs to be addressed and make a reasonable compromise when needed. ✔️ I DELIVER: Assuring my client that they are only receiving nothing but the best service is my primary focus. I always think of what I can GIVE rather than what I expect to RECEIVE. I believe that I will reap the rewards of my hard work and passion if I continue to be the best in what I do. ✔️I VALUE RESPECT: A good relationship starts with mutual kindness and respect. I uphold these values in my everyday life; to always respect everyone I meet and treat them well like a good human does. I genuinely aspire to make my life of service to others. *** As a seasoned CSR, I have expertise in ensuring that SOP's, processes, and workflows are executed and delivered effectively and efficiently. I make sure that clients are more than satisfied with the service they receive while maintaining a professional relationship with them. I am well-versed in the usage of various customer engagement software, which includes, but are not limited to, Zendesk, Google Suite, Microsoft Office, ClickFunnels, WebinarJam, Tagove, Limelight CRM, Infusionsoft, Grasshopper, Avochato, Slack, and Asana. Customers are indeed the bloodline of a successful business. I can help you check or update your customer service procedures to maintain a high quality output within the department. I can also provide feedback on areas that may need improvement. If you need someone passionate about customer service to increase client retention and promote client happiness, let us talk!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Answered Ticket
    Product Knowledge
    Customer Service
    Management Skills
    Customer Relationship Management
    Customer Support
    Phone Support
    Email Support
    Online Chat Support
    Customer Feedback Documentation
    Customer Service Training
    Freshdesk
  • $60 hourly

    • 4.9/5
    • (62 jobs)
    I have more than 7 years of experience as a Certified Zendesk Admin. I have set up hundreds business processes in Zendesk. My main strength is on Business Systems Analysis wherein I can provide recommendations on best practices related to Zendesk features. I have also more than 10 years of experience in insurance industries ranging from life insurance, travel and health. I have passed the Financial Mathematics examination of the Society of Actuaries (SOA). My expertise in insurance includes valuation, pricing and product development. I also did several data management and analytics for various projects here in Upwork. My core competencies lie on data science and analytics, product development, market research and product competitive study. I'm seeking for new opportunities to create studies, research and data analysis in different areas of your business.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Zapier
    Business Analysis
    Automated Workflow
    Service Level Management
    API Integration
    Slack
    PagerDuty
    Gravity Forms
    Marketing Data Analytics
    Data Analysis
  • $12 hourly

    • 4.0/5
    • (3 jobs)
    I believe I am an excellent fit for the job you require and I am highly prepared to provide valuable assistance. I kindly request the opportunity to discuss my qualifications in further detail. Please allow me to support your project effectively and efficiently. As a seasoned professional with over 14+ years of experience in customer service, administrative support, data entry, and general assistance, I have consistently demonstrated my ability to drive optimal efficiency and deliver exceptional results. Throughout my career, I have excelled in various responsibilities, including accurate data entry, report generation, effective project management, and delivering superior customer service with meticulous attention to detail. These experiences have equipped me with the necessary skills and expertise to thrive in a role of this nature. Key highlights of my experience include: ✔Proficiency in English language fluency, ensuring effective communication. ✔Advanced skills in MS Word, MS Excel, Google Docs, Google Sheets, and similar software, with a typing speed of 62 wpm ✔A proven track record of performing diverse administrative support functions, encompassing data entry, reporting, and other vital tasks. ✔Demonstrated ability to work autonomously, exhibiting exceptional self-direction and minimal need for supervision. ✔Exceptional attention to detail and exemplary writing skills, facilitating the creation of concise and precise notes in repair tickets, emails, and all forms of correspondence. ✔Proficient multitasking capabilities within fast-paced, deadline-driven environments, consistently displaying top-level prioritization and fostering excellent interpersonal relationships. With regards to my technical background, I bring the following valuable competencies: ✔Extensive experience in provisioning and circuit design. ✔Familiarity with trouble ticketing systems and prior involvement in repair center or network operations center (NOC) support. ✔Expertise in testing and fault isolation on layers 1 and 2 of the OSI model. ✔Collaboration experience with major carriers such as Verizon, AT&T, CenturyLink, and others, as well as customer vendors and technical support NOCs. ✔Adept handling of inbound and outbound technical calls from diverse stakeholders, including customers, agents, and transport partners. ✔Proficient creation of internal trouble tickets and carrier tickets, implementing corrective actions, and effectively engaging the appropriate parties for timely issue resolution. ✔Comprehensive knowledge of WAN/LAN technologies and topologies. ✔Familiarity with leading router brands such as Cisco, Juniper, and Adtran. ✔A thorough understanding of originating and terminating call flows. ✔Prior exposure to working with competitive local exchange carriers (CLECs) and proven expertise in T1, fiber, and DS3 repair. Combining my diverse skill set and technical proficiency, I am confident in my ability to make a significant contribution to your project. I am eager to apply my knowledge and provide exceptional support tailored to your specific needs. Thank you for considering my application. I eagerly anticipate the opportunity to discuss my qualifications further. Please do not hesitate to reach out with any additional questions or information you may require.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Technical Support
    Order Entry
    Telemarketing
    Email Marketing
    Customer Service
    Scheduling
    Customer Support
    Provisioning
    Property Management
    Cold Calling
    Online Chat Support
    Data Entry
    English
    Real Estate
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    Having over 5 years experience in Data Entry and call handling. I am personable, accurate and understand my customer needs while striving to give the the best experience possible and go the extra mile for them. My qualifications include my experience and a solid background in customer relations and admin support. My positive can do attitude and the stamina to back it all up. I will bring positive energy to any position given to me. I'm motivated and always striving for continuous learning. I adhere to structure very well within any company. I believe my knowledge and skills and abilities make me fit for any position. I'm a go getter and never give.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Salesforce
    CSR
    Slack
    Spreadsheet Software
    Data Entry
    Email Handling
    Microsoft Word
    Microsoft PowerPoint
    Microsoft Excel
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How to Hire Top Zendesk Specialists

How to hire Zendesk specialists

Zendesk specialists can help you track customer issues and foster better relationships with your customers.

So how do you hire Zendesk specialists? What follows are some tips for finding top Zendesk specialists on Upwork.

How to shortlist Zendesk professionals

As you’re browsing available Zendesk consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a Zendesk specialist who understands your industry so they can troubleshoot problems your customers may encounter.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., integrating Zendesk with a Shopify store).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular Zendesk specialist.

How to write an effective Zendesk job post

With a clear picture of your ideal Zendesk specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective Zendesk job post should include:

  • Scope of work: From issue tracking to customer support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, collaboration tools, or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to provide quality customer service to your customers? Log in and post your Zendesk job on Upwork today.

ZENDESK SPECIALISTS FAQ

What is Zendesk?

Zendesk is an all-in-one customer service platform that covers everything from processing support tickets to customer relationship management (CRM).

Here’s a quick overview of the skills you should look for in Zendesk professionals:

  • Zendesk
  • Customer service and support
  • Communication skills (e.g., email, phone, chat)
  • Other CRM tools such as HubSpot CRM

Why hire Zendesk specialists?

The trick to finding top Zendesk specialists is to identify your needs. Is your goal to find someone to manage customer support tickets, track issues, and troubleshoot problems? Will you also require some IT expertise to offer technical support for a software product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a Zendesk specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced Zendesk specialist may command higher fees but also work faster, have more specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their Zendesk services more competitively.

Which one is right for you will depend on the specifics of your project.

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