Hire the Best Zendesk Specialists

Hello 👋 I help Shopify and E-commerce businesses deliver exceptional customer experiences while keeping daily operations organized and running smoothly. With 4+ years of experience supporting E-commerce and Dropshipping brands, I specialize in customer support, administrative assistance, order management, and operational support. My goal is not only to resolve customer concerns but also to help business owners save time, reduce workload, and improve efficiency. What I can help with: ✅ Email & Live Chat Support ✅ Shopify Customer Service ✅ Gorgias, Zendesk & Freshdesk Management ✅ Order Tracking & Order Management ✅ Refunds, Chargebacks & PayPal Disputes ✅ Customer Retention & De-escalation ✅ Administrative Support ✅ Data Entry & Database Management ✅ SOP Documentation & Process Improvement ✅ Calendar & Inbox Management ✅ Research & General Virtual Assistant Tasks ✅ Workflow Organization & Team Support Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Zoho • PayPal • Meta Business Suite • Trello • Google Workspace • Microsoft Office • Dixa • Asana • Clickup Why clients hire me: ✔ Professional and empathetic communication ✔ Strong attention to detail ✔ Reliable and proactive support ✔ Organized and efficient workflow management ✔ Ability to work independently with minimal supervision Whether you need someone to handle customer inquiries, manage administrative tasks, organize business operations, or support your growing E-commerce store, I'm ready to help. Let's discuss how I can support your business and contribute to your success.

With over 8 years of experience in customer service and executive admin support, and more than 2 years as a virtual dating assistant, I bring a rare combination of structure, strategy, and emotional intelligence to every client relationship. Whether you're managing a business or navigating the modern dating world, I help you stay organized, confident, and ahead of the game. 💼 As an Executive Assistant: I’ve worked with professionals across industries, managing day-to-day operations, inboxes, calendars, travel plans, research, and client communications. I’m proactive, highly organized, and skilled at using a wide range of tools to streamline workflows and reduce stress. 💘 As a Dating Assistant: In today’s fast-paced and swipe-heavy dating culture, I support clients on apps like Tinder, Bumble, Hinge, Muslima and Seeling. Optimizing profiles, selecting photos, writing clever prompts, swiping based on preferences, handling messages, and even doing Instagram outreach to build genuine connections. I understand how to maintain voice and tone while creating engaging, real conversations that lead to better matches. 🔧 Tools I’ve Worked With: Communication & Scheduling: Gmail, Outlook, Slack, WhatsApp, Telegram, Skype, Cisco Jabber, Google Calendar Project & Task Management: Trello, Asana, Monday.com, Zendesk Creative Tools: Canva, Mailchimp Customer Support Systems: Avaya One-X, Univerge Blue Connect, ServiceNow, Medallia, WebPT File & Data Management: Google Drive, Docs, Sheets Video Calls: Zoom, Google Meet, WebEx Podcast Tools: Libsyn Whether you need help keeping your life on track, building romantic connections, or both. I'm here to make things smoother, smarter, and more intentional. 📩 Let’s connect and see how I can support your goals, both personal and professional.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

I started my career in customer service because I genuinely enjoy helping people. Over the years, clients trusted me with more responsibility, leading me into team leadership, operations, executive support, and business process improvement. Today, I bring both a customer-first mindset and an operations-focused approach to help businesses grow. I'm Joanne, a Customer Success professional with over 10 years of experience helping startups and growing businesses deliver exceptional customer experiences while improving day-to-day operations. Throughout my career, I've built strong relationships with customers, resolved complex issues, managed support teams, and developed processes that improve efficiency and customer satisfaction. As my responsibilities grew, I naturally expanded into operations, executive assistance, project coordination, HR onboarding, and team leadership, allowing me to support business owners beyond customer service. I enjoy being the person clients can rely on to keep things organized, solve problems, and ensure both customers and internal teams have the support they need to succeed. My areas of expertise include: • Customer Success & Customer Service • Operations Support • Executive Assistance • Team Leadership • Project Coordination • Email, Chat & Phone Support • CRM Management (Zendesk, Nextiva) • Calendar & Inbox Management • Process Improvement • HR & Employee Onboarding • Sales Support • Social Media Management If you're looking for someone who genuinely cares about your customers while helping your business run more efficiently behind the scenes, I'd love to be part of your team.