Hire the best Zendesk specialists

Check out Zendesk specialists with the skills you need for your next job.
Clients rate Zendesk specialists
Rating is 4.6 out of 5.
4.6/5
based on 4,989 client reviews
  • $20 hourly
    Customer Success Specialist & Lead | Bilingual | E-commerce Expert Greetings! Thanks for checking out my profile 😊. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision – I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me – I would be delighted to explore collaboration opportunities and contribute to your company's success. Jaimeth 🚀
    Featured Skill Zendesk
    CSS
    Email Communication
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    CSV
    Freshdesk
  • $16 hourly
    With 5+ years of experience as a Virtual Assistant and Administrative Coordinator, I specialize in streamlining operations, managing executive tasks, and optimizing workflows to enhance business efficiency. Holding a degree in Human Resources, I have successfully handled project management, team coordination, and administrative support for various industries. 🔹 What I Offer: ✔ Executive & Administrative Support – Calendar management, inbox organization, meeting coordination, and stakeholder communication. ✔ Project & Operations Management – Tracking key deliverables, process automation, and cross-functional team coordination. ✔ HR & Payroll Assistance – Recruitment, onboarding, compliance, and payroll processing. ✔ Customer & Team Support – Managing CRM systems, resolving inquiries, and improving operational efficiency. ✔ Tech-Savvy & Multitasker – Experienced with Desku, Basecamp, Zendesk, Pressero, Monday.com, LionDesk, Process Street, and more. 💡 Bilingual in English & Spanish, I am highly proactive, detail-oriented, and adaptable, ensuring seamless business operations and client satisfaction. Always eager to take on new challenges and deliver outstanding results! 🚀
    Featured Skill Zendesk
    Project Management Support
    Phone Support
    Recruiting
    Payroll Accounting
    Administrative Support
    Google Docs
    Google Sheets
    Task Coordination
    Scheduling
    English
    Virtual Assistance
  • $11 hourly
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    Featured Skill Zendesk
    Google Sheets
    Office Administration
    Sales
    Data Analysis
    Technical Support
    Financial Management
    Customer Service
  • $45 hourly
    TOP RATED PLUS FREELANCER with 17800+ Hours, 100% Job success and a Top Rated Plus Badge I have extensive experience in providing top-rated customer service and customer success/account management. I aim to be the best customer success manager for your project. I have been a part of customer service and operations for over ten years and have always been the service superstar for the projects I was involved in. I am up for customer service/support, account management, chat support, email handling. My top skills are; -Excellent phone etiquettes -Strong English skills(written and verbal) -Account Management -Excellent email handling -Customer handling -Excellent customer experience manager -Extensive experience as a Customer Service/Success Manager I have been into banking operations and service delivery since the commencement of my career and it’s been 10 years since then, and a major part of my job role has been handling transactions, prevention of fraud, analysing transactional risk, prevention of duplicity by customers, seamless customer service, tracking customer identification through verified processes etc. Driving the team on a daily basis and mentoring them regarding organizational updates on processes, compliance and audit to minimize risk and identify fraudulent customers and transactions.
    Featured Skill Zendesk
    Customer Retention
    Complaint Management
    Email Support
    Online Chat Support
    Freshdesk
    Fraud Mitigation
    Customer Service
    Technical Support
    Fraud Detection
    Business Operations
    Account Management
    Lead Generation
    Customer Support
    Customer Engagement
  • $200 hourly
    I own and operate my own Zendesk consulting firm, and my team and I have extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Team, Growth, Professional and Enterprise). We manage multiple Zendesk accounts for clients on a daily, weekly, or monthly basis, and are an official Zendesk Premier Partner as well as Certified Zendesk Support Admins. We've created thousands of macros, tags, triggers, and automations. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing a bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to visit the Zendesk page of my website, which is listed in the Portfolio section. Now that you know what we do, here's a little about me personally: I earned my undergraduate degree in 2006 from Whitworth University while double majoring in Economics and Business Management, then completed my MBA at the University of Colorado in 2012, shortly after my wife and I celebrated the birth of our first son. I enjoy engaging with organizations who are interested in automating and integrating software solutions as a means of utilizing their technology to the fullest. I am confident that we can help you and your team create more efficient, streamlined processes that generate real time and money savings for your business.
    Featured Skill Zendesk
    Automation
    API Integration
    Zendesk API
  • $40 hourly
    I am a Top-Rated software professional with 15+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you set up and customize your zendesk/Freshdesk instance and do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with a 100% Job Success Score (JSS) 🥇 I have more than 6000 hours of work experience on Upwork. 🥇 I have more than 15 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for over 100 clients. 🥇 I have gained experience setting up these softwares for many large companies and call centres with more than 100 agents and complex workflows. As a Zendesk Expert consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    Featured Skill Zendesk
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • $100 hourly
    I'm a results-driven and accomplished B2B SaaS leader with an 18-year track record in building, leading, motivating, and scaling global customer support and technical support teams. Notable success in designing data-driven business strategies and processes to enhance customer experience. Expert at managing cross-functional relationships and complex business problems. Experienced in leveraging cutting-edge technologies to drive customer satisfaction and organizational growth.
    Featured Skill Zendesk
    Zendesk API
    Automation
    ChatGPT
    Microsoft Excel
    Trello
    Customer Service
    Problem Solving
    Salesforce
    Customer Support
    SQL
    Tableau
    Data Analysis
    Troubleshooting
    Jira
  • $18 hourly
    A blogging and writing rockstar, I have blogged on my own sites for 10+ years, as well as for others. I love to write, and writing is both relaxing and fun for me. I absolutely love writing movie, product, and television show reviews. However, I am pretty much adaptable to most any niche, as I am big on research. If I don't know it, I will learn it. I am more than happy to give my honest opinion as well as interjecting my personality into the piece. I take pride in all I do, putting my best foot forward, and this more than shows in my work. If you need someone to write blog/articles or reviews for you, look no further, you have found the best out there. I also have several years experience in customer service. If you need a top-notch, rock-star customer service agent then look no further. I live to help the customer and it shows in my attitude. I make the customer feel like they are number one, and do not allow them to leave disappointed. I have only the best interests of both my client and the customer in mind. Everything else is left at the door. I work hard for my clients, and that shows through my reliability. I have a cheerful, upbeat personality, that shines through to the customer. They are able to hear the *smile* in my voice, and that ingrains trust in their perception of me and my client. I have experience in inbound telephone handling, order taking, data entry, and inbound sales. If you are looking for one of the best customer service reps out there, look no further, you have found her.
    Featured Skill Zendesk
    Data Entry
    Slack
    Rackspace
    Email Etiquette
    Email Support
    Zoho CRM
    Order Entry
    Community Management
    Customer Support
    Google Docs
    Blog Writing
    Amazon
    Shopify
  • $10 hourly
    " A goal without a plan is just a wish " Welcome to my Profile! 😊 My name is Mayra and I love working as a VA, my major is Translation and Administration, my dream will always be to work from home from anywhere as a VA, CS agent, Team Leader and translator. I am working as VA and Customer Service representative for over 7 years and I have a set of skills that can be a valuable asset for your company, I speak Portuguese, English, and Spanish, also my internet is fast and reliable Working Areas: ✔️ Dropshipping Store´s Virtual Assistant ✔️ Professional Customer Service Agent/Team Leader ✔️ Sales Converter via WhatsApp ✔️ Community Manager ✔️ English - Spanish Translation ✔️ Spanish-Engilsh Translation My Skills: ✔️ Well Organized ✔️ Patient and calm ✔️ Easy to learn ✔️ Multitask ✔️ Respectful and responsible ✔️ Kind and Friendly ✔️ Attentive If you would like to know anything else about me as my skills or Laboral experiences, please do not hesitate in contacting me back. I check my email 24/7 😊
    Featured Skill Zendesk
    Customer Service
    Translation
    Custom Ecommerce Store
    Brazilian Portuguese Dialect
    Customer Support
    Shopify
    Spanish
    Online Chat Support
    Portuguese
    English
  • $30 hourly
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    Featured Skill Zendesk
    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Help Scout
  • $36 hourly
    Hello! Welcome to my profile. My name is Michelle. I started my career in medicine before transitioning to customer relations seven years ago, with my most recent experience in the tech industry. This journey highlights my adaptability and versatility. Over the past seven years, I have built a diverse portfolio, working with clients and companies across various sectors of e-commerce (Health, Fashion, Skincare, Mobility, Tech, etc). I bring extensive experience in resolving customer issues and am committed to ensuring clients achieve maximum productivity and satisfaction through effective support and strategic implementation. Key Skills: -Technical Proficiency -Data Management -Adaptability and Flexibility -Strong written and verbal communication skills -Strong Attention to detail -Product Knowledge and Expertise -Problem-solving and Critical Thinking -Project Management -Sales -Self Reliant CRM, TASK MANAGEMENT TOOLS & E-COMMERCE PLATFORM EXPERIENCE: Zendesk, Helpscout, Intercom, Front, Freshdesk, Gorgias, Salesforce, Notion, Jira, WorkOtter, Amazon Seller Central, Shopify, Stripe, Bold, Chargify, Retool, Airtable, Codestorm, Slack, LinnWorks, Magento MS Word, Excel, PowerPoint, etc. With a passion for driving client success and a dedication to delivering high-quality support across various industries, I excel in providing innovative solutions. I thrive in fast-paced environments, whether in health, SaaS, fashion, or other sectors, and I am adept at collaborating with diverse teams to achieve project goals. Let’s discuss how I can contribute to your team’s success!
    Featured Skill Zendesk
    Time Management
    Communication Etiquette
    Crisis Communications Plan
    SaaS
    Implementation
    Bug Tracking & Reports
    Jira
    Project Management
    Microsoft Excel
    Customer Onboarding
    Customer Satisfaction
    Email Communication
    Customer Retention
    Technical Support
    Google Docs
    Administrative Support
    Customer Service Training
  • $10 hourly
    Having over 5 years experience in Data Entry and call handling. I am personable, accurate and understand my customer needs while striving to give the the best experience possible and go the extra mile for them. My qualifications include my experience and a solid background in customer relations and admin support. My positive can do attitude and the stamina to back it all up. I will bring positive energy to any position given to me. I'm motivated and always striving for continuous learning. I adhere to structure very well within any company. I believe my knowledge and skills and abilities make me fit for any position. I'm a go getter and never give.
    Featured Skill Zendesk
    Corporate Social Responsibility
    Salesforce
    Microsoft PowerPoint
    Slack
    Spreadsheet Software
    Email Communication
    Data Entry
    Microsoft Excel
    Microsoft Word
  • $40 hourly
    In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams
    Featured Skill Zendesk
    Customer Acquisition
    Email Communication
    Citrix
    Typing
    Technical Support
    Customer Service
    Chat & Messaging Software
    Online Chat Support
    Business with 1-9 Employees
    Freshdesk
  • $15 hourly
    I have been in the outsourcing industry since 2004 and have made my way to the team leader level. I have had experiences in Customer Service, Data Entry, Sales and Technical Support before I was promoted to a supervisory position. Since I've started as a team leader, I have received a number of awards such as The Best Team Leader for 2 quarters and 14 Most Outstanding Team Leader awards. A self-taught web developer and designer. I create and design websites as a hobby. I have created and designed the Namitz website (www.namitz.com). A fully-interactive Ilonggo online community that caters to the people living in Bacolod City, Philippines and its surrounding cities and municipalities. I have also created and designed the Integrated Artists and Musicians forum (http://iamnegros.home-forum.com/). An online forum that caters to all the talented people of Negros Occidental, Philippines. It is a website where artists display their works-of-art and independent musicians promote their demos.
    Featured Skill Zendesk
    Web Development
    Email Communication
    Windows 7 Administration
    DSL Troubleshooting
    Communications
    Computer Skills
    Technical Support
    Email Support
    Phone Support
  • $30 hourly
    💼 Expert eCommerce Store Manager | Sales Growth Strategist | AI & CRM Specialist 🌟 Driving eCommerce Success | 🚀 Elevating Sales Performance | 💬 Building Lasting Customer Relationships Transform Your Online Store Into a Profitable, Seamless Machine! Are you seeking a highly skilled eCommerce professional to drive your business growth? With nearly 6 years of experience managing successful online stores, I specialize in optimizing operations, enhancing customer satisfaction, and implementing cutting-edge solutions to achieve outstanding results. What I Bring to the Table ✅ eCommerce Store Management Excellence - Proven success with high-performing brands like Rumi Cosmetiques and Objkts Jewelry. - End-to-end management to ensure efficiency, profitability, and a seamless shopping experience. ✅ AI-Enhanced Operations - Expertise in ChatGPT for creating customer-centric support solutions, personalized marketing campaigns, and engaging product descriptions. - Proficiency in MidJourney for crafting visually stunning creatives to enhance brand identity and boost engagement. ✅ GoHighLevel CRM Expertise - Streamlining customer relationship management (CRM) and sales funnels to increase conversions. - Building and automating campaigns, managing pipelines, and enhancing lead nurturing strategies to maximize ROI. - Ensuring seamless integration of tools and systems for optimal workflow efficiency. ✅ Customer Support Mastery - Skilled in Gorgias and Zendesk to deliver exceptional customer service experiences. - Setting up and optimizing ticketing systems, automating responses, and streamlining workflows to reduce resolution times. - Ensuring seamless integration of support tools with other eCommerce systems for maximum efficiency. - Delivering prompt, professional assistance that builds loyalty and enhances your brand's reputation. ✅ Sales Growth & Data-Driven Strategies - Leveraging upselling, cross-selling, and conversion optimization tactics to maximize revenue. - Utilizing data insights to inform strategic decisions and unlock growth opportunities. ✅ Efficient Inventory & Operations Management - Ensuring stock accuracy and reducing overhead through streamlined inventory practices. - Simplifying shipping and returns for a frictionless customer experience. ✅ Social Media & Reputation Management - Growing your online presence and fostering positive brand sentiment through targeted strategies. Why Clients Love Working With Me "Sarah is extremely high-skilled, learns quickly, and brings structure to complex systems. Her ability to take on tasks, define them, and deliver with precision is unmatched." — Former Employer "Sarah's dedication and willingness to excel at every task are impressive. She is a hard worker and a joy to work with. Highly recommended!" — Former Employer "Sarah accomplished every task assigned to her and consistently exceeded expectations. She’s a star performer who adds incredible value." — Former Employer How I Work ✔ Transparent Communication & Regular Reporting ✔ Focus on Long-Term Customer Relationships ✔ Adaptable to the Latest Trends & Tools in eCommerce ✔ Skilled in GoHighLevel for CRM optimization and workflow automation Let’s Take Your Business to the Next Level! If you’re ready to scale your online store with a seasoned professional who combines technical expertise, AI innovation, and CRM efficiency—let’s connect! 📩 Message me today to discuss your eCommerce goals and how I can help you achieve them.
    Featured Skill Zendesk
    Email Support
    Shopify Apps
    Slack
    Order Tracking
    Email Marketing
    Customer Service
    Facebook
    Dropbox API
    Email Marketing Strategy
    Canva
    Trello
    Google Workspace
  • $23 hourly
    I've grown and led the customer support teams for many prominent e-commerce businesses! Is yours next? Nine years of experience providing outstanding remote customer support for busy and prominent e-commerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for a busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.
    Featured Skill Zendesk
    Customer Satisfaction
    Help Scout
    Freshdesk
    Email Support
    Communication Etiquette
    Word Processing
    Slack
    Stripe
    Customer Support
    Product Knowledge
    Microsoft Office
    Customer Service
    Gorgias
    Intercom
  • $21 hourly
    Thank you for visiting my profile. With 15 years of experience in technical writing and as one of the top technical writers at Elance and Upwork, I have had the great exposure and experience of writing user guides, online help, training manuals, process guides, installation guides, help guides, white papers and video tutorials for various technical platforms, software, applications, dashboards and domains. Training Video tutorials will have Alexa voiceover. I promise to provide you the best work. Ask me for samples and quote. I have 2 post graduate degrees in Computer Science and Business Management along with Brainbench and CompTIA certifications. I also have AWS Certification for Solution Architect Associate. Having written over 500 user manuals, I have raised to top 10 on Elance. I have the expertise of working with several help authoring and knowledgebase tools like MS Word, Adobe Robohelp, Madcap Flare, Wiki, Docbook, Bitbucket, Github, Slack, Trello, Project Insight, ProfProfs, Zendesk, Confluence Wiki, Media Wiki, PHPKB, Uservoice, FreshDesk, HelpJuice, WordPress, Intercom, HelpnDoc, Wiki, WordPress, Help & Manual, ScreenSteps, Dr. Explain, SmartHelp, Help Console, WebWorks, HelpSmith and Sandcastle. I specialize in providing services of documentation - Online Help, Web Help, User Manuals, ebooks, blogs, User Guide, Audio & Video Transcriptions, Getting Started Manual, Installation Guide, Admin Guide, PowerPoint Presentation, White Paper, FAQ, Training Manual, Trainer's Guide, Test Documents, Release Notes, Tech Reports, API Guides, Test Templates, Test Specifications, and Software Specification documents. If you want best work at best price, contact me now.
    Featured Skill Zendesk
    Medical Device User Manual
    Atlassian Confluence
    WordPress
    User Guide Writing
    User Acceptance Testing
    Video Production
    Microsoft PowerPoint
    MadCap Software
    Online Help
    Technical Writing
    Instruction Manual
    User Manual
    Technical Documentation
    RoboHelp
  • $13 hourly
    🏡 LICENSED REAL ESTATE BROKER & LICENSED REAL ESTATE APPRAISER 📊 Are you in search of exceptional Customer Service and Technical Support for your business or personal endeavors? Look no further! 🌟 Top Rated Plus by Upwork 🌟 Over 20,000 hours of proven expertise on Upwork 🌟 Consistently maintains a 100% Excellent Feedback Rate 🌟 Your Trusted Customer Service Specialist Greetings! I'm a people-oriented professional with a keen eye for detail and a relentless positive attitude. With an extensive track record spanning over 13 years, I specialize in tackling intricate customer inquiries. My passion lies in forging enduring customer relationships, fostering brand loyalty, and elevating customer engagement to new heights. In today's competitive landscape, impeccable customer service isn't merely a job—it's the heartbeat of any thriving enterprise! It defines the essence of your business and serves as the magnet that keeps customers returning. After all, without customers, there is no company! Ready to experience a transformation in customer service that will leave a lasting impression? Let's collaborate and elevate your brand's customer experience together. Reach out to me, and let's embark on this journey of excellence!
    Featured Skill Zendesk
    Social Media Management
    Social Media Marketing
    B2B Marketing
    Google My Business
    Search Engine Optimization
    Phone Support
    Customer Service
    Slack
    Shopify
    Data Entry
  • $15 hourly
    Hello! I'm Louie, one of the Top Rated Plus freelancers here in UpWork and for the last 11 years, I've been deeply immersed in the world of customer service. This journey has been incredibly rewarding, shaping me into a seasoned professional committed to excellence in every interaction. In addition to my hands-on experience, I've had the privilege of leading and managing a dynamic team. This role has honed my leadership skills, teaching me how to inspire and motivate my team to deliver their best work, adapt to various situations, and maintain a consistently high standard of customer service. My academic background in Computer Engineering and Computer Science, combined with a six-year stint at a major IT firm, has equipped me with a solid foundation in technical and web support. This experience has been invaluable, allowing me to offer unparalleled service and support to my clients. My expertise isn't just technical; it's also practical. I'm well-versed in a variety of WordPress plugins like Memberium and LearnDash, CRM systems including ActiveCampaign and Infusionsoft, and support tools such as Intercom, Zendesk, and FuseDesk. I also have hands-on experience with WordPress Themes, particularly Divi from Elegant Themes. I'm on the lookout for a new professional family—a place where I can bring my wealth of experience and, in turn, be challenged to grow even further. Continuous learning is a big part of who I am, and I'm eager to apply my skills in new ways, help a business flourish, and learn new things along the way. I'm confident in my ability to bring exceptional service, dependability, and growth to your team.
    Featured Skill Zendesk
    WordPress
    HTML
    JavaScript
    CSS
    Technical Support
    jQuery
    PHP
    Customer Support
    Administrative Support
    Online Chat Support
  • $10 hourly
    ⭐ Consistent Top-Rated Plus Freelancer with 100% success score for many years ⭐ Featured on the Upwork website to represent the customer service category ⭐ 28k total work hours on Upwork Looking for a Customer Service Representative? End The Search Today! My name is Aiana, started freelancing in 2013 during my college years and delivering top-notch customer service field for more than a decade. I am here to help you scale and grow your business and maintain good relationships with your customers by providing top-notch and first-class customer service. Throughout my freelancing journey, I've learned different tools and techniques. I'd love to be a part of a team where I can excel, grow and share my skills. Experiences with: Zendesk Gorgias LiveChat Intercom Jira Monday.com Slack Zoho Pipedrive Shopify Woocomerce Stripe Xero Quickbooks MYOB and much more! I'm very comfortable with technology, I am tech-savvy, and can type 90-105WPM. Looking forward to working with you. Aiana O.
    Featured Skill Zendesk
    Live Chat Software
    Ecommerce Order Fulfillment
    Social Customer Service
    Shopify
    Logistics Management
    Dropshipping
    Customer Service
    Virtual Assistance
    Gorgias
    NetSuite Administration
    Technical Support
    Online Chat Support
    Phone Support
  • $65 hourly
    TOP RATED PLUS ZENDESK EXPERT (10+ yrs) ⭐⭐⭐⭐⭐ Over the past 10+ years, I specialize in: ✅ Zendesk (Guide) Help Center theme customization (Branding) ✅ Zendesk's new account setup and configuration using best practices. ✅ Improve current ticket workflow to speed up the reply process and prevent the skipping of tickets. ✅ Setting up automatic replies with best article suggestions from Zendesk Guide and facilitating customers to close tickets themselves. ✅ Clean up the Zendesk environment to speed up the ticket resolution process. ✅ Creating insights to measure the agent's performance and your product performance. ✅ Customize your Zendesk instance to your brand identity. ⭐ Here you can take a look at some examples of my finished Zendesk Help Centers: pinterest.com/wladan/zendesk-customization-developer-zendesk-help-cente/ ⭐ ​I have worked as a Zendesk administrator for many global ​companies (​​like Upwork Global, NBC, Satechi, Wrike​, Teachable​ , etc), so I'm pretty sure that I can provide you with lots of good suggestions about the better use of Zendesk​.​ ⭐ One more thing, Please check my profile and feedback from my clients​, those words are worth for me more than anything I could say here​.​​​​ ⭐ Last but not least, all my ex-clients have unlimited support from me for all Zendesk-related questions/issues. It's really important to me that you feel comfortable with your Zendesk environment after the contract is completed!
    Featured Skill Zendesk
    Customer Experience
    Zendesk API
    Customer Relationship Management
    API
    Theme Development
    Website Customization
    Customer Support
    System Administration
    jQuery
    CSS 3
    HTML5
    CSS
    Email Support
    HTML
    JavaScript
  • $15 hourly
    I am a proactive, result-oriented, persevering, flexible and an excellent team player. I believe I have developed a considerable level of good communication skill, both verbal and written. I am always focused in everything I do and I always take it a challenge and an opportunity everytime I am given a new or even a routine task especially those tasks which are closely related to my field of work. However, anything new which may not be closely related to my field of work is a welcome opportunity and I consider it as a widener to my horizon in terms of career advancement. I always find it meaningful to achieve targets and equally meaningful in delivering customer satisfaction. In fact, meeting or even exceeding customer expectation has always been my prime drive for excellence in the discharge of my functions, duties and responsibilities.
    Featured Skill Zendesk
    Customer Satisfaction
    Email Communication
    Product Knowledge
    Customer Service
    Customer Support
    Answered Ticket
    Order Fulfillment
    Order Tracking
    Order Processing
    Email Support
    Online Chat Support
  • $30 hourly
    I am a long-standing professional with over 14 years' experience in Customer Care, Customer Acquisition, Customer Loyalty, Customer Success and Customer Relationship Management. Additional training in these areas has allowed me to specialise in the subject matter and put what I have learnt into practice, which has brought much success to my professional career. I have been involved in a number of successful start-up projects in Europe, which have been able to realise successful figures thanks to my expertise in the Customer Area and in Sales. I have also been successful in the Fashion world, having completed my Fashion Business degree in 2020. I've worked with brands such as Ermenegildo Zegna and Mont Blanc to improve the Online Customer experience and keep it at the highest level. With these successes, I was given the opportunity to move into the Beauty sector and was responsible for all of KIKO Milano's Customer Support in Europe. It was there that I was able to apply and deepen the management skills I had acquired and also to acquire new and loyal customers and take part in various marketing projects.
    Featured Skill Zendesk
    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Email Support
    Customer Service Training
  • $15 hourly
    Need an EXPERT CUSTOMER SERVICE SPECIALIST for the long haul? I have more than 4 years of professional customer service experience, working closely with startups, fast-growing, and established businesses in their Customer Support Operations to promote customer satisfaction through email, chat, and phone-based support. As a result, customers consistently returned and became regulars, which translated to increased sales for my clients. I also have experience working as a Virtual Assistant for Upwork clients. By handling back-end processes, I empowered my clients to focus more on business development and expansion, resulting in the launch of more e-commerce webstores and increased sales for their companies. Here's what clients book me for: ✅ Collaborative with Business Owners and CEOs I focus on providing value and the best quality work for my clients to earn their trust. My first Upwork client allowed me to earn more than $10,000 and a 5-star rating, which catapulted me to become a TOP-RATED FREELANCER. I always prioritize understanding my clients' needs for growth and increased sales. ✅ Communicative and Transparent Communication is integral to success in any business. I maintain open communication with my clients at all times, ensuring business continuity vital for customer retention. ✅ Problem Solver Problems and challenges arise. In difficult situations, I find solutions, address issues, and make reasonable compromises when needed. ✅ High-Quality Work Assuring my clients receive the best quality work is my primary focus. I focus on what I can GIVE rather than what I expect to RECEIVE. I believe hard work and passion will lead to success. ✅ Tools I Use for Customer Support Tasks: ▪ Zendesk ▪ Gorgias ▪ Google Suite ▪ Microsoft Office ▪ Sticky.io ▪ BigCommerce ▪ WooCommerce ▪ Shopify ▪ Slack ▪ Asana ▪ Tazapay, Airwallex, Recharge ▪ Front, FastMail, Tidio, and more If you need someone passionate about customer service to increase client satisfaction, let's chat!
    Featured Skill Zendesk
    Customer Experience
    Project Management
    Customer Engagement
    Customer Care
    Answered Ticket
    Product Knowledge
    Customer Service
    Management Skills
    Customer Relationship Management
    Customer Support
    Email Support
    Customer Service Training
  • $20 hourly
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 30,000+ HOURS of work, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains such as: • project management • general customer service • order taking • billing • refunds • returns • disputes Tools I have used: • Zendesk • Zendesk Chat • Slack • Guru • Retool • Asana • Monday.com E-Commerce platforms: • Shopify • Amazon • WooCommerce Other Skills: • Administrative Support • Data Entry • Email Handling Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    Featured Skill Zendesk
    Sales
    Marketing
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
  • $20 hourly
    I am a US Citizen living abroad and I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    Featured Skill Zendesk
    WordPress Development
    Chatbot Flow Design
    Analytics
    Ticketing System
    HubSpot
    Gorgias
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • $17 hourly
    PROFESSIONAL VA ✅TOP RATED PLUS⭐⭐⭐⭐⭐ ✅ Years of experience ✅ Structured and Effective ✅ Works with Integrity ✅ One-Stop Admin As a professional with 18 years of experience, I am able to deliver output quickly and accurately. I am flexible and would like to think of myself as a Jill of all trades. I am capable of providing support in different virtual assistance tasks and activities such as: ✅CRM Tools Administration ✅Claims Settlement Administration ✅Accounting Administration ✅Legal Assistance Administration ✅Xero Account Management & Administration ✅Asana Task Management (or Other Project management Tools) ✅Basic Graphic Design ✅Form generation ✅Appointment Setting and Calendar Management ✅Workflow & Process Development and Documentation ✅Mailchimp Email Marketing ✅HR Administration & Recruitment ✅Email, Phone and Chat support and management ✅Social Media Marketing and Management ✅Data Entry, management, and presentation ✅Personal assistance ✅File Management ✅Task coordination ✅Basic Website Creation ✅Reports Generation and Analysis I also have experienced with these VA tools: ✅Hubspot ✅Trello ✅Monday ✅Slack ✅Zoom ✅Microsoft Teams ✅Ring Central ✅Clio ✅Dropbox ✅Docusign Appointment Setting tools ✅Google Calendar ✅Zoom Meeting ✅Calendly Graphic tools ✅Canva Social media platforms ✅Facebook/ Business Tools ✅Instagram ✅Tiktok Form Generation Tools ✅Jot Form ✅Google Forms ✅Typeform Other Admin tools: ✅Microsoft Office/Office 365 ✅Google Suite ✅Loom Accounting Tools ✅MYOB ✅Xero ✅QuickBooks E-commerce Tools ✅Shopify I have worked with different clients from different industries: ✅Insurance Company ✅IT Distributor Company ✅Survey Data Company ✅Home Owners Association ✅Pharmaceutical Company ✅Shopping Mall ✅Coaching Business ✅E-commerce Eighteen years total working experience. Looking forward to our collaboration!
    Featured Skill Zendesk
    Shopify
    Xero
    Communications
    Bookkeeping
    Mailchimp
    Canva
    Trello
    HubSpot
    Construction Management Software
    Property Insurance
    Legal Assistance
    Vehicle Insurance
    Microsoft Office
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How to Hire Top Zendesk Specialists

How to hire Zendesk specialists

Zendesk specialists can help you track customer issues and foster better relationships with your customers.

So how do you hire Zendesk specialists? What follows are some tips for finding top Zendesk specialists on Upwork.

How to shortlist Zendesk professionals

As you’re browsing available Zendesk consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a Zendesk specialist who understands your industry so they can troubleshoot problems your customers may encounter.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., integrating Zendesk with a Shopify store).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular Zendesk specialist.

How to write an effective Zendesk job post

With a clear picture of your ideal Zendesk specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective Zendesk job post should include:

  • Scope of work: From issue tracking to customer support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, collaboration tools, or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to provide quality customer service to your customers? Log in and post your Zendesk job on Upwork today.

ZENDESK SPECIALISTS FAQ

What is Zendesk?

Zendesk is an all-in-one customer service platform that covers everything from processing support tickets to customer relationship management (CRM).

Here’s a quick overview of the skills you should look for in Zendesk professionals:

  • Zendesk
  • Customer service and support
  • Communication skills (e.g., email, phone, chat)
  • Other CRM tools such as HubSpot CRM

Why hire Zendesk specialists?

The trick to finding top Zendesk specialists is to identify your needs. Is your goal to find someone to manage customer support tickets, track issues, and troubleshoot problems? Will you also require some IT expertise to offer technical support for a software product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a Zendesk specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced Zendesk specialist may command higher fees but also work faster, have more specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their Zendesk services more competitively.

Which one is right for you will depend on the specifics of your project.

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