Hire the best Zendesk specialists

Zendesk specialists can help you track customer issues and foster better relationships with your customers.

So how do you hire Zendesk specialists? What follows are some tips for finding top Zendesk specialists on Upwork.

As you’re browsing available Zendesk consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

• Industry fit. You want a Zendesk specialist who understands your industry so they can troubleshoot problems your customers may encounter.
• Project experience. Screen candidate profiles for specific skills and experience (e.g., integrating Zendesk with a Shopify store).
• Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular Zendesk specialist.

With a clear picture of your ideal Zendesk specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective Zendesk job post should include:

• Scope of work: From issue tracking to customer support, list all the deliverables you’ll need.
• Project length: Your job post should indicate whether this is a smaller or larger project.
• Background: If you prefer experience with certain industries, collaboration tools, or technologies, mention this here.
• Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to provide quality customer service to your customers? Log in and post your Zendesk job on Upwork today.