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Hello! 😊 I'm Mario Angelo, a dedicated Customer Support Specialist and Virtual Assistant passionate about delivering outstanding customer experiences. I believe customer support is more than just answering questions it's about building trust, strengthening your brand, and turning customers into loyal advocates. I help e-commerce businesses and online brands provide fast, professional, and empathetic customer service while keeping daily operations organized and efficient. Here's how I can support your business: Email Support (Gmail, Zendesk, Freshdesk, Help Scout, Zoho, IONOS, Outlook, and more) Customer Service via Email, Live Chat, and Phone Order Processing & Tracking Shopify order management, customer follow-up, refunds, and cancellations Dispute Management (PayPal & Stripe) Live Chat Support (Messenger, WhatsApp, Chatra, Tidio) Social Media & Community Moderation Administrative & Virtual Assistant Tasks Why work with me? Native French speaker with excellent written communication Professional, patient, and solution-oriented Fast learner who quickly adapts to new tools and workflows Highly organized, reliable, and detail-oriented Committed to delivering high-quality customer experiences I am available 40+ hours per week, including weekends when needed, and I am looking for long-term collaborations where I can help businesses grow through exceptional customer service. Let's work together to provide your customers with the experience they deserve!

Need a reliable Shopify Customer Support Specialist who can keep your customers happy while you focus on growing your business? With 7+ years of experience, $30K+ earned, and 3,500+ hours worked on Upwork, I’ve helped e-commerce brands deliver exceptional customer support through email, live chat, and phone. I specialize in: ✅ Shopify customer support ✅ Gorgias, Zendesk, Freshdesk & Reamaze ✅ Order processing & fulfillment ✅ Refunds & cancellations ✅ Shipping issues & carrier claims ✅ Customer retention ✅ Ticket management ✅ Live chat support ✅ CRM management I have worked with startups and established Shopify stores, handling hundreds of customer inquiries every week while maintaining professionalism, empathy, and fast response times. Tools I use daily • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Aircall • Ringover • Slack • Gmail • Google Workspace Why clients enjoy working with me: ✔ Excellent communication ✔ Fast learner ✔ Detail-oriented ✔ Problem solver ✔ Independent ✔ Reliable ✔ Available for long-term collaboration Let’s discuss how I can help improve your customer experience and support operations.

🧲 100% JSS 🧲 Top Rated 🧲 9K hours +++ 🌟 Service Client : Excellente communication, écoute active, résolution de problèmes. 🌟 Gestion de Litiges : Capacité à gérer des situations difficiles, négociation et médiation. 🌟 Modération de Contenus : Connaissance des politiques de contenu, attention aux détails, sens de l'éthique. 🌟 Recherche et Saisie de Données : Rapidité et précision dans la collecte et l'entrée de données. Diplômée en Communication des entreprises, j'ai eu l'opportunité de travailler pour le compte de plusieurs sociétés françaises. J'ai pu acquérir de solides expériences dans le domaine du traitement de données et de la modération de contenus web. Le monde du service clients m'est également familier car pendant plus de 2 ans, j'ai occupé le poste de responsable du service clients pour une grosse boîte française. Je bénéficie également de quelques années d'expériences en rédaction de contenus web. Etant sérieuse, rapide et efficace, je mènerai à bien toutes les missions qui me seront confiées ; et ce dans les délais imposés. Ayant une parfaite maîtrise de la langue française, la communication ne me sera d'aucune difficulté. Je suis également très active sur Skype, Hangouts, Gmail... Je reste à votre disposition pour toute information complémentaire me concernant. Graduated in Business Communication, I had the opportunity to work for several French companies. I was able to gain solid experience in data processing and web content moderation. The world of customer service is also familiar to me, as I held the position of customer service manager for a large French company for over 2 years. I also have a few years of experience in web content writing. Being serious, quick, and efficient, I will successfully complete all tasks assigned to me within the required deadlines. With a perfect command of the French language, communication will not be a challenge for me. I am also very active on Skype, Hangouts, Gmail... I remain at your disposal for any further information about myself.

Vous avez besoin d’une collaboratrice autonome pour gérer votre SAV de A à Z ? Spécialisée dans l’e-commerce à flux tendu, je transforme vos réclamations en expériences positives. Mon objectif : vous libérer l'esprit pour que vous puissiez vous concentrer sur votre croissance. Pourquoi me confier votre Service Client ? • Expertise Multicanal : Gestion experte des emails, des appels et du suivi sur les marketplaces. • Maîtrise Technique : Freshdesk, Zendesk, Akio et Gmail n'ont plus de secret pour moi. • Autonomie Logistique : Je pilote les remboursements et la résolution de litiges transporteurs seule. Mon parcours : J'ai collaboré avec des agences d'externalisation de premier plan pour gérer le support de grandes marques e-commerce européennes. Cette expérience m'a appris la rigueur, la réactivité et l'importance d'un français irréprochable. Fiabilité & Engagement : Ma rigueur est ma force. Je garantis une continuité de service et une implication totale dans vos projets sur le long terme. Prête à devenir le pilier de votre satisfaction client ? Discutons de vos besoins !

Hello and welcome to my profile, My name is Carine, and I specialize in Shopify e-commerce customer support. With over 5 years of experience as a Virtual Assistant, including the last 2 years dedicated to Shopify customer support, I help e-commerce brands deliver outstanding customer experiences while saving time and protecting their profitability. I can manage your entire customer support operation, including: • Email and customer ticket management • Order tracking and shipping support • Shipping delays and lost packages • Address changes and order cancellations • Returns, exchanges, and refunds • Handling customer complaints with empathy and professionalism • Communication with suppliers and logistics teams • Pre-sales support and customer inquiries • Creating SOPs and improving customer support processes Over the years, I've learned that great customer support is about much more than answering emails. It's about listening, reassuring customers, finding the right solution, and building long-term trust while protecting the company's interests. I work daily with Shopify, Gorgias, Freshdesk, HubSpot, Gmail, Google Workspace, ClickUp, Notion, and AI tools like ChatGPT to provide fast, efficient, and personalized support. Why work with me? • 5+ years of experience as a Virtual Assistant. • 2 years specializing in Shopify e-commerce customer support. • Experienced in handling shipping delays, refunds, exchanges, order cancellations, and address changes. • Strong written communication with a customer-first mindset. • Organized, proactive, and able to manage high ticket volumes efficiently. • Experienced in creating SOPs and improving customer support workflows. • Committed to building long-term partnerships. I truly believe that customer support is one of the most valuable assets of an e-commerce business. Every interaction is an opportunity to increase customer satisfaction, strengthen brand loyalty, and encourage repeat purchases. If you're looking for a reliable, proactive, and customer-focused professional to manage your Shopify customer support as if it were my own business, I'd be happy to discuss how I can help. I look forward to working with you! Carine

For 14+ years, I’ve helped fast-growing brands manage customer conversations, support volume, disputes, and retention without building internal teams. I lead a trained internal support team and operational systems designed to handle high-volume customer environments while keeping response time low and customer satisfaction high. We don’t just answer tickets. We build scalable customer experience systems. Over the years, we’ve supported 500+ businesses across different growth stages — from emerging brands to high-volume operations. What we handle for clients: • Customer support operations • Inbox & ticket management • Dispute & refund handling • Customer retention flows • Comment & message moderation • CRM + Helpdesk setup • Support automation systems • Workflow optimization Most clients come to us when: — tickets are piling up — response time is slow — customers complain — refunds increase — internal teams are overwhelmed Our role is simple: stabilize operations, improve customer experience, and remove support workload from founders. You will work directly with me as your main point of contact while my trained internal team executes the daily operations. If you're scaling and your customer communication is becoming hard to manage, I can audit your setup and show you where you're losing time, money, or customers. Depuis plus de 14 ans, j’aide les marques en forte croissance à gérer leurs conversations clients, leur volume de support, leurs litiges et leur rétention, sans avoir à constituer une équipe interne. Je dirige une équipe support formée en interne ainsi que des systèmes opérationnels conçus pour gérer des environnements à fort volume de demandes, tout en maintenant des délais de réponse rapides et un haut niveau de satisfaction client. Nous ne nous contentons pas de répondre aux tickets. Nous construisons des systèmes d’expérience client évolutifs et performants. Au fil des années, nous avons accompagné plus de 500 entreprises à différents stades de croissance, des marques émergentes aux opérations à grande échelle. Ce que nous prenons en charge pour nos clients : • Gestion des opérations de support client • Gestion des boîtes de réception et des tickets • Traitement des litiges et des remboursements • Mise en place de stratégies de rétention client • Modération des commentaires et messages • Configuration des CRM et outils de support • Automatisation du service client • Optimisation des processus et des flux de travail La plupart de nos clients viennent nous voir lorsque : — les tickets s'accumulent — les délais de réponse deviennent trop longs — les plaintes clients augmentent — les remboursements se multiplient — les équipes internes sont débordées Notre mission est simple : stabiliser les opérations, améliorer l’expérience client et libérer les fondateurs de la charge liée au support. Vous travaillerez directement avec moi comme interlocuteur principal, tandis que mon équipe interne assure l’exécution quotidienne des opérations. Si votre entreprise est en phase de croissance et que la gestion de vos communications clients devient difficile à maîtriser, je peux réaliser un audit de votre organisation et vous montrer précisément où vous perdez du temps, de l’argent ou des clients.