Hire the Best Freshdesk Specialists
in Madagascar

Need a reliable Shopify Customer Support Specialist who can keep your customers happy while you focus on growing your business? With 7+ years of experience, $30K+ earned, and 3,500+ hours worked on Upwork, I’ve helped e-commerce brands deliver exceptional customer support through email, live chat, and phone. I specialize in: ✅ Shopify customer support ✅ Gorgias, Zendesk, Freshdesk & Reamaze ✅ Order processing & fulfillment ✅ Refunds & cancellations ✅ Shipping issues & carrier claims ✅ Customer retention ✅ Ticket management ✅ Live chat support ✅ CRM management I have worked with startups and established Shopify stores, handling hundreds of customer inquiries every week while maintaining professionalism, empathy, and fast response times. Tools I use daily • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Aircall • Ringover • Slack • Gmail • Google Workspace Why clients enjoy working with me: ✔ Excellent communication ✔ Fast learner ✔ Detail-oriented ✔ Problem solver ✔ Independent ✔ Reliable ✔ Available for long-term collaboration Let’s discuss how I can help improve your customer experience and support operations.

** Computer Science Engineer with hands-on experience in Web Development, FinTech Compliance and B2B SaaS Customer Success ** **combining compliance operations, customer success, and technical support.** I bring over 12 years of professional experience, including 4+ years with the same international company (Icecat) and 8 years of continuous growth within a single organization, demonstrating reliability, loyalty, and long-term commitment. I support businesses by handling customer communications, follow-ups, data validation, and administrative processes with precision and professionalism. I am used to working with high volumes of data, strict quality standards, and clear procedures. I evolved internally from data-focused roles to client-facing responsibilities, allowing me to understand both operational details and customer expectations. I am autonomous, detail-oriented, and highly reliable when it comes to deadlines and accuracy. 🔹 Languages: French (native) | English (professional written communication) 🔹 Tools: Google Sheets, Excel, Freshdesk, Jira, Email support, Documentation If you are looking for a dependable support professional who works with focus and commitment, I would be happy to collaborate with you.

Hello! 😊 I'm Mario Angelo, a dedicated Customer Support Specialist and Virtual Assistant passionate about delivering outstanding customer experiences. I believe customer support is more than just answering questions it's about building trust, strengthening your brand, and turning customers into loyal advocates. I help e-commerce businesses and online brands provide fast, professional, and empathetic customer service while keeping daily operations organized and efficient. Here's how I can support your business: Email Support (Gmail, Zendesk, Freshdesk, Help Scout, Zoho, IONOS, Outlook, and more) Customer Service via Email, Live Chat, and Phone Order Processing & Tracking Shopify order management, customer follow-up, refunds, and cancellations Dispute Management (PayPal & Stripe) Live Chat Support (Messenger, WhatsApp, Chatra, Tidio) Social Media & Community Moderation Administrative & Virtual Assistant Tasks Why work with me? Native French speaker with excellent written communication Professional, patient, and solution-oriented Fast learner who quickly adapts to new tools and workflows Highly organized, reliable, and detail-oriented Committed to delivering high-quality customer experiences I am available 40+ hours per week, including weekends when needed, and I am looking for long-term collaborations where I can help businesses grow through exceptional customer service. Let's work together to provide your customers with the experience they deserve!

With nearly 10 years of experience in customer support since 2016, I have developed extensive expertise in managing diverse customer inquiries, resolving complex issues, and delivering exceptional service across multiple channels. I am highly skilled in leveraging tools such as Zendesk, Freshdesk, Gorgias, HelpScout, Slack, and Monday to streamline workflows, improve response times, and ensure a seamless customer experience. My experience has honed my ability to anticipate customer needs, handle challenging situations with confidence, and consistently achieve high satisfaction rates, making me a reliable and results-driven support professional.