Hire the Best Chat Support Specialists
in Madagascar

Shopify Customer Support Specialist with 10+ years of experience in E-commerce. I help Shopify stores and DTC brands manage high ticket volumes, reduce refunds and chargebacks, and improve customer satisfaction. If you need a reliable support specialist who understands both customer experience and operational workflows, I can help. 🔥 Core Services • Shopify Email & Live Chat Support • Order Processing & Fulfillment Coordination • Refund & Return Management • Chargeback & Dispute Handling (Stripe / PayPal) • Zendesk & Gorgias Ticket Management • Customer Retention & CX Optimization • SLA & KPI Monitoring • 24-hour Response Commitment I can manage 100+ tickets per day while maintaining strong CSAT and fast response times. 📊 Results Delivered • Reduced chargeback rates • Improved customer satisfaction scores • Faster first-response times • Increased repeat purchase rate • Optimized support workflows 🛠 Tools Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Additional Support (When Needed) Beyond customer service, I also assist with operational tasks: • Community management & social media moderation • Video editing (CapCut) • Domain name creation & management • Customer review creation & optimization • Administrative & back-office support • Post-purchase experience improvement French (Native/Bilingual) English (Professional) Available for long-term collaboration and ongoing support. Let’s improve your customer experience and scale your store efficiently. ************************************************** Spécialiste du service client Shopify avec plus de 10 ans d’expérience en e-commerce. J’accompagne les boutiques Shopify et les marques DTC dans la gestion de volumes élevés de tickets, la réduction des remboursements et chargebacks, ainsi que l’amélioration de la satisfaction client. Si vous recherchez un profil fiable, structuré et orienté performance, je peux vous aider à optimiser votre service client. 🔥 Services principaux • Support client Shopify (Email & Live Chat) • Gestion des commandes & coordination logistique • Gestion des remboursements & retours • Traitement des chargebacks & litiges (Stripe / PayPal) • Gestion des tickets via Zendesk & Gorgias • Optimisation de l’expérience client (CX) • Suivi des SLA & KPI • Engagement de réponse sous 24h Capacité à gérer plus de 100 tickets par jour tout en maintenant un excellent niveau de satisfaction client. 📊 Résultats obtenus • Réduction du taux de chargebacks • Amélioration du score de satisfaction client (CSAT) • Diminution du temps de première réponse • Augmentation du taux de fidélisation • Optimisation des processus SAV 🛠 Outils maîtrisés Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Support complémentaire (selon vos besoins) En plus du service client, je peux intervenir sur : • Modération & gestion de communauté • Montage vidéo (CapCut) • Création & gestion de noms de domaine • Création et optimisation d’avis clients • Support administratif & back-office • Amélioration de l’expérience post-achat Français (Bilingue / Natif) Anglais (Professionnel) Disponible pour collaboration long terme et support continu. Optimisons ensemble votre service client et la performance de votre boutique Shopify.

I don’t just manage customer support — I turn every interaction into a growth opportunity. With 9+ years of experience working with international companies in travel, e-commerce, and service industries, I help brands build strong relationships with their customers and increase long-term value. 🚀 What I bring to your business: ✔ Exceptional customer support (email, chat, social media) ✔ Customer experience optimization (turning complaints into loyalty) ✔ Social media engagement & community management ✔ Process improvement & workflow optimization ✔ Bilingual communication (English / French) 💡 I understand that today, customer experience is your biggest competitive advantage. That’s why I focus not only on solving problems — but on creating memorable, premium experiences that make your clients come back. 🔥 My goal is simple: Help you increase customer satisfaction, retention, and brand image — while making your operations smoother and more efficient. 💼 Industries I’ve worked with: – Travel & Hospitality – E-commerce – Service-based businesses If you’re looking for someone reliable, detail-oriented, and focused on results — 👉 Let’s build something great together.

Hello! I'm Diamondra, a bilingual (French-English) Virtual Assistant and Customer Service Specialist based in Madagascar. I help businesses with administrative tasks, customer support, and data-related projects using modern tools and AI assistance. What I offer: • Virtual assistance: email management, scheduling, research, admin tasks • Customer service: bilingual support (French-English), chat & email handling • Data work: annotation, data entry, Excel/Google Sheets, content moderation • AI-powered efficiency: I use ChatGPT and other tools to deliver faster, smarter result My background: 6 months at Konecta handling customer service for Bouygues Telecom, plus experience in 3D data annotation and content moderation. I'm detail-oriented, reliable, and communicate clearly in both languages. Whether you need daily admin support, customer service coverage, or data tasks completed accurately and on time, I'm ready to help. Let's discuss your project!

I am a highly experienced Virtual Assistant with a strong technical background in customer support and a proven ability to learn quickly and adapt to new tools and environments. I am able to manage multiple tasks efficiently, using a structured, thorough, and well-organized approach. I work effectively both independently and as part of a team. With excellent communication and interpersonal skills, I am committed to providing high-quality support, driving customer satisfaction, and identifying sales opportunities through every interaction. Motivated, dynamic, and always ready to take on new challenges, I am eager to put my skills to good use and grow within a collaborative and dynamic environment. Tools: Shopify, Zendesk, Freshdesk, Intercom, Zoho CRM Productivity: Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Excel, Outlook, Teams), Notion, Slack, Zoom, Google Meet AI Tools: ChatGPT, Claude Social Media: Facebook, Instagram, Pinterest, TikTok, Twitter, LinkedIn

Bilingual Virtual Assistant & Customer Support Specialist (EN/FR) | Admin Are you looking for a versatile professional to streamline your operations and keep your customers happy? With a 4-year track record in high-performance environments, I provide seamless bilingual support and administrative excellence to help your business grow. I specialize in managing complex workflows, ensuring that every customer interaction is handled with precision and every administrative task is completed on time. Core Areas of Expertise: -Professional Background: 4+ years of experience at Concentrix, supporting high-volume international projects such as Intelcom Canada and Back Market. Experienced in inbound & outbound calls, customer support, ticketing systems, escalations, live chat, and bilingual communication (English/French). -Omnichannel Customer Support: Expert handling of live chat, email tickets, and phone support in both English and French to maintain high CSAT scores. -Virtual Assistance: Proactive administrative support, including inbound and outbound call handling, email management, data entry, scheduling, and general office tasks designed to free up your time. -Technical Proficiency: Advanced experience with industry-standard tools such as Zendesk, Intercom, Genesys, and Vocalcom. Why Choose Me? Bilingual Mastery: Native/Fluent communication in both French and English, ensuring professional representation for your brand. Rapid Integration: I am a quick learner who can master any new CRM or internal tool within 24 hours. Results-Driven: My focus is on reducing response times and increasing customer loyalty through high-quality service. Ready to elevate your customer experience or delegate your daily tasks? Click the "Invite" or "Hire" button to discuss how I can help your business succeed today!

Hello! I am a French native from Madagascar. I started my freelancer career since 2014. I am an honest, serious, competent person. I am very attentive to details so ACCURACY is my key word. Don't hesitate to entrust me with your project, you will be satisfied with my work. Thank you, Emma