Hire the Best Chat Support Specialists
in Madagascar

I help businesses provide fast, clear, and professional customer support across email, live chat, and phone. With 3 years of experience in customer support, I have handled daily customer inquiries, resolved issues efficiently, managed support tickets, and maintained a friendly and professional tone even in challenging situations. I have experience using tools such as Intercom, Wix, and 8x8 for customer communication and support. I also have experience with Implio for content moderation, helping online platforms stay safe, respectful, and aligned with community guidelines. I can help your business with: • Email, chat, and phone customer support • Responding clearly and accurately to customer inquiries • Managing high volumes of support tickets • Handling complaints with patience and professionalism • Using support and communication tools such as Intercom, Wix, and 8x8 • Improving customer satisfaction and overall support experience • Content moderation using Implio • Identifying and flagging inappropriate content • Keeping online communities safe, respectful, and aligned with guidelines I am reliable, detail-oriented, and easy to work with. My goal is to support your team, make your customers feel heard, and help your business maintain a positive and trustworthy customer experience. Let’s work together to deliver excellent support to your customers.

I help e-commerce businesses scale customer experience through the combination of human expertise and Artificial Intelligence. With more than 13 years of experience in customer support, customer retention, team management, and international e-commerce operations, I specialize in designing efficient customer service systems that improve satisfaction while reducing operational costs. Today, customer support is no longer only about answering tickets. Businesses need professionals who can orchestrate AI tools, optimize workflows, and build scalable support operations. What I bring: ✅ AI-enhanced customer support workflows ✅ Customer service automation and process optimization ✅ AI-assisted email and chat management ✅ Team leadership and remote team management ✅ SOP creation and knowledge base development ✅ Customer retention strategies and customer journey optimization ✅ E-commerce operations management ✅ Fast adaptation to new AI technologies and business tools AI tools and technologies I work with include: • ChatGPT / GPT workflows • AI prompting and workflow design • AI content generation tools • AI-assisted customer support systems • CRM and helpdesk optimization with AI integration • Process automation tools and no-code solutions I don't replace human service with AI. I combine AI efficiency with human judgment, empathy, and business understanding to create customer experiences that scale. If you are looking for someone who can lead teams, implement AI-enhanced operations, and improve customer satisfaction while increasing efficiency, let's discuss your project.

I’m an experienced Virtual Assistant with a solid technical background in customer support, and I have a proven ability to pick up new tools and environments quickly. I can handle several tasks at once efficiently, using a structured, thorough, and organized method. I am able to work independently, and as part of a team. I have strong communication and interpersonal skills and am dedicated to delivering high quality support, enhancing customer satisfaction, and spotting sales opportunities in every interaction. Motivated and dynamic, I am always ready for new challenges and motivated to make the most of my skills in a collaborative and dynamic setting. Tools: Shopify, Zendesk, Freshdesk, Intercom, Zoho CRM Productivity: Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Excel, Outlook, Teams), Notion, Slack, Zoom, Google Meet AI Tools: ChatGPT, Claude Social Media: Facebook, Instagram, Pinterest, TikTok, Twitter, LinkedIn

Hello! I am a French native from Madagascar. I started my freelancer career since 2014. I am an honest, serious, competent person. I am very attentive to details so ACCURACY is my key word. Don't hesitate to entrust me with your project, you will be satisfied with my work. Thank you, Emma

Hello! I'm Diamondra, a bilingual (French-English) Virtual Assistant and Customer Service Specialist based in Madagascar. I help businesses with administrative tasks, customer support, and data-related projects using modern tools and AI assistance. What I offer: • Virtual assistance: email management, scheduling, research, admin tasks • Customer service: bilingual support (French-English), chat & email handling • Data work: annotation, data entry, Excel/Google Sheets, content moderation • AI-powered efficiency: I use ChatGPT and other tools to deliver faster, smarter result My background: 6 months at Konecta handling customer service for Bouygues Telecom, plus experience in 3D data annotation and content moderation. I'm detail-oriented, reliable, and communicate clearly in both languages. Whether you need daily admin support, customer service coverage, or data tasks completed accurately and on time, I'm ready to help. Let's discuss your project!

Shopify Customer Support Specialist with 10+ years of experience in E-commerce. I help Shopify stores and DTC brands manage high ticket volumes, reduce refunds and chargebacks, and improve customer satisfaction. If you need a reliable support specialist who understands both customer experience and operational workflows, I can help. 🔥 Core Services • Shopify Email & Live Chat Support • Order Processing & Fulfillment Coordination • Refund & Return Management • Chargeback & Dispute Handling (Stripe / PayPal) • Zendesk & Gorgias Ticket Management • Customer Retention & CX Optimization • SLA & KPI Monitoring • 24-hour Response Commitment I can manage 100+ tickets per day while maintaining strong CSAT and fast response times. 📊 Results Delivered • Reduced chargeback rates • Improved customer satisfaction scores • Faster first-response times • Increased repeat purchase rate • Optimized support workflows 🛠 Tools Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Additional Support (When Needed) Beyond customer service, I also assist with operational tasks: • Community management & social media moderation • Video editing (CapCut) • Domain name creation & management • Customer review creation & optimization • Administrative & back-office support • Post-purchase experience improvement French (Native/Bilingual) English (Professional) Available for long-term collaboration and ongoing support. Let’s improve your customer experience and scale your store efficiently. ************************************************** Spécialiste du service client Shopify avec plus de 10 ans d’expérience en e-commerce. J’accompagne les boutiques Shopify et les marques DTC dans la gestion de volumes élevés de tickets, la réduction des remboursements et chargebacks, ainsi que l’amélioration de la satisfaction client. Si vous recherchez un profil fiable, structuré et orienté performance, je peux vous aider à optimiser votre service client. 🔥 Services principaux • Support client Shopify (Email & Live Chat) • Gestion des commandes & coordination logistique • Gestion des remboursements & retours • Traitement des chargebacks & litiges (Stripe / PayPal) • Gestion des tickets via Zendesk & Gorgias • Optimisation de l’expérience client (CX) • Suivi des SLA & KPI • Engagement de réponse sous 24h Capacité à gérer plus de 100 tickets par jour tout en maintenant un excellent niveau de satisfaction client. 📊 Résultats obtenus • Réduction du taux de chargebacks • Amélioration du score de satisfaction client (CSAT) • Diminution du temps de première réponse • Augmentation du taux de fidélisation • Optimisation des processus SAV 🛠 Outils maîtrisés Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Support complémentaire (selon vos besoins) En plus du service client, je peux intervenir sur : • Modération & gestion de communauté • Montage vidéo (CapCut) • Création & gestion de noms de domaine • Création et optimisation d’avis clients • Support administratif & back-office • Amélioration de l’expérience post-achat Français (Bilingue / Natif) Anglais (Professionnel) Disponible pour collaboration long terme et support continu. Optimisons ensemble votre service client et la performance de votre boutique Shopify.