Hire the Best Chat Support Specialists
in Madagascar

Need a reliable Shopify Customer Support Specialist who can keep your customers happy while you focus on growing your business? With 7+ years of experience, $30K+ earned, and 3,500+ hours worked on Upwork, I’ve helped e-commerce brands deliver exceptional customer support through email, live chat, and phone. I specialize in: ✅ Shopify customer support ✅ Gorgias, Zendesk, Freshdesk & Reamaze ✅ Order processing & fulfillment ✅ Refunds & cancellations ✅ Shipping issues & carrier claims ✅ Customer retention ✅ Ticket management ✅ Live chat support ✅ CRM management I have worked with startups and established Shopify stores, handling hundreds of customer inquiries every week while maintaining professionalism, empathy, and fast response times. Tools I use daily • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Aircall • Ringover • Slack • Gmail • Google Workspace Why clients enjoy working with me: ✔ Excellent communication ✔ Fast learner ✔ Detail-oriented ✔ Problem solver ✔ Independent ✔ Reliable ✔ Available for long-term collaboration Let’s discuss how I can help improve your customer experience and support operations.

If you need someone who handles detail work accurately and reliably, I'm a good fit. I currently validate FR & UK official ID photos against ANTS and UK biometric standards, work that taught me to handle sensitive personal data with precision and consistency. That focus on precision carried through my earlier annotation work too: sentiment data, audio labeling, and 3D LiDAR, where adapting quickly to different data types, guidelines, and platforms was part of the job. Content moderation and bilingual data entry were part of that journey as well. On the people side, my six months at Konecta on Bouygues Telecom accounts taught me to handle diverse customer requests in French by applying structured logic to route each situation to the right solution. Across all of it, I've relied on Google Workspaces, Claude, and ChatGPT to stay organized and work efficiently, and I bring that same mindset to every project I take on.

I’m an experienced Virtual Assistant with a solid technical background in customer support, and I have a proven ability to pick up new tools and environments quickly. I can handle several tasks at once efficiently, using a structured, thorough, and organized method. I am able to work independently, and as part of a team. I have strong communication and interpersonal skills and am dedicated to delivering high quality support, enhancing customer satisfaction, and spotting sales opportunities in every interaction. Motivated and dynamic, I am always ready for new challenges and motivated to make the most of my skills in a collaborative and dynamic setting. Tools: Shopify, Zendesk, Freshdesk, Intercom, Zoho CRM Productivity: Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Excel, Outlook, Teams), Notion, Slack, Zoom, Google Meet AI Tools: ChatGPT, Claude Social Media: Facebook, Instagram, Pinterest, TikTok, Twitter, LinkedIn

Assistante virtuelle et chargée de relation client confirmée. Étant habituée à travailler depuis mon domicile, j'ai les compétences nécessaires pour tous types de missions à distance. Jouissant de plusieurs années d'expérience en tant que freelancer, je me spécialise dans l'assistance virtuelle et l'assistance SAV. Dans le cadre de mon travail, je peux gérer pour vous votre agenda, l'emailing, la formation de nouveaux membre d'équipe, le recrutement, la gestion de vos tâches sur Asana ou trello, le suivi de vos projets, la facturation, la rédaction de vos rapports de meetings, etc. J'ai eu l'occasion de travailler avec plusieurs clients et startups en occupant ainsi divers postes de travail en tant que Assistante SAV, assistante virtuelle, assistante ecommerce, rédactrice, opératrice de saisie. Je peux citer les sociétés comme Everphotoshoot, Fantasticbook, Light in the box, Slaask, spid-tech, les entrepreneurs libres, team fit super humain, la fabrique à contenu et plusieurs ecommerces. N'hésitez surtout pas à me contacter pour toutes vos missions. Je vous propose un travail de qualité et irréprochable à un coût raisonnable. --------------------------- Virtual assistant Customer service Community manager Being used to working from home, I have the necessary skills for all types of remote missions. With several years of experience as a freelancer, I'm specialized in virtual assistance and after-sales support. I have had the opportunity to work with several clients and startups, occupying various positions as a virtual assistant, virtual assistant, e-commerce assistant, copywriter, data entry operator. I can mention companies like Everphotoshoot, Fantasticbook, Light in the box, Slaask and several other ecommerces. Do not hesitate to contact me for all french missions. I offer a quality work with a reasonable cost and an irreproachable quality of work.