Hire the Best Customer Service Representatives
in Madagascar

I’m an experienced Virtual Assistant with a solid technical background in customer support, and I have a proven ability to pick up new tools and environments quickly. I can handle several tasks at once efficiently, using a structured, thorough, and organized method. I am able to work independently, and as part of a team. I have strong communication and interpersonal skills and am dedicated to delivering high quality support, enhancing customer satisfaction, and spotting sales opportunities in every interaction. Motivated and dynamic, I am always ready for new challenges and motivated to make the most of my skills in a collaborative and dynamic setting. Tools: Shopify, Zendesk, Freshdesk, Intercom, Zoho CRM Productivity: Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Excel, Outlook, Teams), Notion, Slack, Zoom, Google Meet AI Tools: ChatGPT, Claude Social Media: Facebook, Instagram, Pinterest, TikTok, Twitter, LinkedIn

✅ Fluent in English and French ✅ Strong written and verbal communication skills ✅ 4+ years of customer support experience with major companies such as Amazon and UPS (USA, Canada, and France) ✅ 3+ years of call center management experience at Teleperformance ✅ 2+ years of experience as a Virtual Assistant ✅ 2+ Years of outbound call experience ✅ Customer support via calls, email, and chat ✅ Lead generation & appointment setting ✅ Reliable, detail-oriented, and responsive ✅ Independent, resourceful, and proactive I help businesses provide excellent customer support and maintain strong client relationships. With experience in call centers, virtual assistance, and lead generation, I can quickly adapt to different tasks and deliver professional results.

Super-active and multicultural freelancer, providing administrative assistance dedicated to digital entrepreneurs to relieve them from daily tasks and allow them to refocus on what's essential: GROWING THEIR BUSINESS. My offers : * Customer service - SAV * Managing, editing and publishing Wordpress SEO content * E-commerce & dropshipping support - Shopify product listing & stock management. Tools mastered : Shopify, WordPress, Canva, Wix, Google Drive, FreshDesk, Zendesk and different CMS platforms enabling fluid support. Canva, WhatsApp, Meta (Facebook, Instagram), LinkedIn, TikTok Business and all other social networks for assistance in digital marketing. Slack, Skype, Discord, Whatsapp and other communication tools for high-performance virtual assistance. Having an excellent command of these tools, a fast Internet connection and an availability of more than 5 hours a day, I ensure an efficient collaboration adapted to the needs of each customer. Flexible and a good listener, I'm ready to adapt to requirements for tailor-made support. So, are you one of those busy entrepreneurs, or are you looking to work with a dedicated assistant? Contact me to discuss your needs and optimize your day-to-day management! It's free! See you soon!

Bienvenue sur mon profil Upwork ! Vous cherchez à simplifier votre gestion tout en boostant votre service client et votre présence en ligne ? Avec plus de 7 ans d’expérience en support client (chat, téléphone, email), dropshipping, WooCommerce, community management et channel management, je suis la collaboratrice qu’il vous faut. Mon savoir-faire : - Résolution rapide des problèmes pour garantir une satisfaction client optimale. - Gestion fluide des e-mails, tickets et interactions sur les réseaux sociaux. - Création, planification et gestion stratégique de vos réseaux sociaux pour maximiser votre visibilité et engagement. - Un œil attentif aux détails et une passion pour l’excellence opérationnelle. Mes précédents employeurs reconnaissent ma fiabilité, ma réactivité et ma capacité à dépasser les attentes. Si vous recherchez une professionnelle dédiée pour optimiser votre service client et gérer efficacement vos réseaux sociaux, n’attendez plus ! Contactez-moi dès maintenant pour discuter de vos besoins et faire grandir votre activité ensemble. Au plaisir de collaborer, Mamy

Assistante virtuelle et chargée de relation client confirmée. Étant habituée à travailler depuis mon domicile, j'ai les compétences nécessaires pour tous types de missions à distance. Jouissant de plusieurs années d'expérience en tant que freelancer, je me spécialise dans l'assistance virtuelle et l'assistance SAV. Dans le cadre de mon travail, je peux gérer pour vous votre agenda, l'emailing, la formation de nouveaux membre d'équipe, le recrutement, la gestion de vos tâches sur Asana ou trello, le suivi de vos projets, la facturation, la rédaction de vos rapports de meetings, etc. J'ai eu l'occasion de travailler avec plusieurs clients et startups en occupant ainsi divers postes de travail en tant que Assistante SAV, assistante virtuelle, assistante ecommerce, rédactrice, opératrice de saisie. Je peux citer les sociétés comme Everphotoshoot, Fantasticbook, Light in the box, Slaask, spid-tech, les entrepreneurs libres, team fit super humain, la fabrique à contenu et plusieurs ecommerces. N'hésitez surtout pas à me contacter pour toutes vos missions. Je vous propose un travail de qualité et irréprochable à un coût raisonnable. --------------------------- Virtual assistant Customer service Community manager Being used to working from home, I have the necessary skills for all types of remote missions. With several years of experience as a freelancer, I'm specialized in virtual assistance and after-sales support. I have had the opportunity to work with several clients and startups, occupying various positions as a virtual assistant, virtual assistant, e-commerce assistant, copywriter, data entry operator. I can mention companies like Everphotoshoot, Fantasticbook, Light in the box, Slaask and several other ecommerces. Do not hesitate to contact me for all french missions. I offer a quality work with a reasonable cost and an irreproachable quality of work.

Experienced customer service professional with 7 years of expertise in email support, technical troubleshooting, and order management. Committed to ensuring customer satisfaction through effective problem resolution and building strong client relationships. Services Offered: 💻 Efficiently handling customer inquiries, complaints, and feedback 💻 Resolving technical issues and providing step-by-step guidance 💻 Managing order processing, tracking, and returns 💻 Building customer loyalty through personalized and empathetic interactions 💻 Providing training and guidance to new customer service representatives Skills: 👌 Excellent written communication skills 👌 Proficient in customer relationship management (CRM) software 👌 Strong problem-solving and decision-making abilities 👌 Active listening and empathy 👌 Multitasking and time management 👌 Attention to detail and accuracy 👌 Adaptability in fast-paced environments ✅ By leveraging my extensive experience, strong communication skills, and commitment to customer satisfaction, I am confident in my ability to deliver exceptional customer service to your clients. Contact me now to discuss how I can contribute to your business's success.