Customer Service Representative job description template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

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A customer service representative (CSR) provides valuable service to your company by maintaining positive customer relationships. This includes ensuring satisfaction by addressing inquiries and resolving issues. Use the job description template below to attract top talent for your customer service needs.

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Job Overview

We’re seeking a dedicated customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Provide product and service information and guidance
Document and update customer records based on interactions
Follow up with customers to ensure their issues are resolved
Collaborate with the team to improve customer service procedures
Identify and escalate complex issues to the appropriate department
Maintain a positive and empathetic attitude toward customers
Stay updated on product knowledge and company policies

Qualifications and Skills

Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using customer service software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree in a relevant field is a plus
Flexibility to work in shifts if required
Good typing skills and computer literacy

About Our Company

[Your Company Name] is a leader in [Industry], dedicated to delivering exceptional products and services to our customers. We believe in fostering a positive work environment and providing growth opportunities for our team members. Join us and be part of a company that values customer satisfaction and innovation.

Additional Information

Contract Type: [Specify hourly or salary and duration]
Location: [Specify in-office or remote]
Compensation: [Specify base rate and bonus potential]

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What does a customer service representative do?

Customer service representatives handle customer interactions, provide information about products and services, resolve complaints, and ensure customer satisfaction. They are the first point of contact for customers and play a key role in maintaining a positive company image.

Customer service representative duties and responsibilities

Customer service representatives manage customer relationships and ensure satisfaction through various tasks. CSRs typically have these key duties and responsibilities:

Responding to customer inquiries via multiple channels
Resolving customer complaints effectively
Processing orders and handling returns or exchanges
Providing accurate product and service information
Updating customer records based on interactions
Following up to ensure issue resolution
Collaborating with team members to enhance procedures
Escalating complex issues when necessary
Maintaining a positive customer-focused attitude
Staying informed about company products and policies

How to write a customer service representative job description

Writing a clear and comprehensive job description helps attract qualified candidates. Incorporate these elements to write an effective customer service representative job description:

Start with a job overview. Provide a brief summary of the role and its importance to the company.
List key responsibilities. Detail the main duties and responsibilities associated with the role.
Specify qualifications and skills. Outline the necessary educational background, certifications, and skills required for the position.
Describe the company. Give a brief overview of the company, its culture, and its values.
Include additional information. Mention contract type, location, and compensation to set clear expectations.

FAQ

1. What should be included in a customer service representative job description?

A comprehensive customer service representative job description should include a job overview, key responsibilities, required qualifications and skills, company information, and details about the contract type, location, and compensation.

2. How does a customer service representative contribute to a company?

Customer service representatives ensure customer satisfaction by resolving issues, providing information, and maintaining positive customer relationships, which contributes to the company's overall success and reputation.

3. What qualifications are typically required for a customer service representative?

Typical qualifications include excellent communication skills, proficiency in customer service software, strong problem-solving abilities, and a high school diploma or equivalent. Experience in a similar role is also beneficial.

4. How can I attract qualified customer service representatives to my job posting?

To attract qualified customer service representatives, clearly outline the role's responsibilities, required qualifications, and benefits of working with your company. Highlight opportunities for growth and development within the role.

5. What is the average pay range for a customer service representative?

A Customer Service Representative’s pay rate can vary based on factors such as location, industry, and level of experience. Research and provide a competitive compensation package to attract top talent.

Hire customer service representatives on Upwork

Ready to hire a skilled customer service representative? Sign up for Upwork today and post your job to find the perfect candidate to meet your customer service needs. A wide range of qualified professionals use Upwork to provide exceptional customer service to clients across multiple industries.

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Customer Service Representatives you can meet on Upwork

$50 hourly
Jessica M.
Customer Service Representative
- 5.0
- (16 jobs)
Cambridge, ON
Customer Service
Business Operations
Recruiting
Public Speaking
Scheduling
CRM Software
Administrative Support
Online Research
Email Support
Data Entry
Light Project Management
Task Coordination

@TechSavvyAssistant I'm Jessica, a seasoned administrative professional with over a decade of diverse experience. While my roots are firmly planted in Texas, my journey has led me to Canada, where I've reimagined my career outside the conventional office framework. My mission is to champion small businesses, taking charge of the critical operational tasks that underpin your success. As a strategic partner to executives, I deliver daily support and bring a fresh perspective to your ideas and strategies. Here's a quick overview of my skill set: • HR Assistance • Onboarding/Offboarding • Recruiting and Hiring • Contract Management • Account Management • Standard Operating Procedures • Customer Service • Salesforce (Account Updating/Management) • Email Organization, Prioritization, and Filtering Why me? I combine quick adaptability and superb communication skills with a deep understanding of the unique challenges faced by each business. Drawing from my operations experience, I can swiftly pinpoint opportunities for growth and propose impactful solutions. But my most distinct attribute is my sincere care for people. I believe in treating everyone with respect and empathy, all while maintaining professional boundaries. Are you ready to transform your business with a dedicated, strategic partner? Let's talk! Reach out today and let's discover how we can work together to propel your business to new heights.
$50 hourly
Amy E.
Customer Service Representative
- 5.0
- (21 jobs)
Conroe, TX
Customer Service
Customer Support
Document Review
Account Management
SaaS
Customer Relationship Management
Email Communication
Social Customer Service
Administrative Support
Business with 1-9 Employees
Business with 10-99 Employees

I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
$65 hourly
Dawn H.
Customer Service Representative
- 4.9
- (39 jobs)
Pensacola, FL
Customer Service
Project Management
Employee Training
Writing
Elearning
Instructional Design
Human Resource Management

I specialize in learning and development as well as project management, and I very much enjoy roles in client services, human resources, education, and training. I excel in areas where written and verbal communication are vital. Some of my most fulfilling positions are those which are client-facing, where I serve as the liaison between clients and company staff. As a "people person," I relish the interaction afforded by this type of role and have been told by numerous colleagues that it shows in my warm way of making them feel at ease, combined with my professional attitude toward getting the job done. Many of my clients attribute this to something they call my “Southern Charm,” and I love (and am humbled by) that phrase used to describe my communication style! My Bachelor’s degree and my teaching background have been essential in helping me to sharpen and perfect my presentation skills and my abilities to effectively train, motivate, and inspire others to learn. My abilities to present information and communicate broad concepts as well as specific details, while managing projects and mentoring others, have served me well throughout my career. I regularly lead training sessions using a variety of web conferencing tools such as GotoMeeting, Join.me, Adobe Connect and Zoom. As an effective communicator of the written word, I have written curriculum and collaborated in online course design and testing. I have gained a wealth of experience in eLearning course content writing and editing as well as technical writing. Website content writing for Kraft Canada has also intensified my proficiency as a writer. To further round out my writing repertoire, I have had the challenging and rewarding experience of writing a Human Resources manual, a project which required researching labor laws and transforming the content into palatable and engaging wording for a corporate audience. In terms of project management, I have had the pleasure of managing and mentoring remote teams of medical transcriptionists and instructional designers as well as serving as the administrator of a robust LMS delivering hundreds of eLearning courses to thousands of learners. In my position as the project manager/client services manager for a digital marketing firm, I engaged daily in digital marketing initiatives for a variety of clients and wrote and edited marketing/promotional materials. I also have five years of sales experience and have enjoyed positions which provided me the opportunities to utilize my communications skills in presenting, selling, and closing. In my position of Project Manager of Virtual Services, I lead a team of virtual employees, recruit, interview, and onboard new employees, and manage payroll and employee benefits. My core professional philosophy is to approach my work with enthusiasm and to always exhibit honesty, trustworthiness, professionalism, and poise. The following are highlights of my success in my current and previous positions: ● Resolute command, both written and verbal, of the English language. ● Superior communication skills. ● Motivational management style. ● Frequent commendations by colleagues and clients for my optimistic attitude, attention to detail, and for always ensuring an exceptional, positive interaction. ● Numerous accolades by colleagues and students for my inspirational teaching and mentoring techniques. ● Proficient use of online meeting tools for coaching sessions and team collaboration. ● Expert problem-solving skills. ● Expert writing skills. ● Exemplary research skills. My professional background is wide ranging and has always included choices in positions which require exemplary communication skills. My executive support experience, teaching background, writing expertise, management experience, sales, and technical skills are vital to any position, and I believe that my strong communication skills are the most important skills that I have to offer. I began my career as a virtual/remote professional during the summer of 2004, and I have a total of 14 years of full-time virtual and remote work experience. I conduct all business from my home office which is fully equipped to handle the needs and demands of virtual and remote work responsibilities; the environment is quiet, with no background noise, and is perfect for all areas of professional work, including online meetings, virtual projects, and client communication. I excel at the demands of virtual and remote work, a few of which are flexibility in availability, commitment to deadlines, and a can-do attitude toward every project at hand. I hope you will review my resumeˊ and contact me for a video interview or phone discussion. I would consider it a privilege to be a member of your team! All the best, Dawn Hamilton

$50 hourly
Jessica M.
Customer Service Representative
- 5.0
- (16 jobs)
Cambridge, ON
Customer Service
Business Operations
Recruiting
Public Speaking
Scheduling
CRM Software
Administrative Support
Online Research
Email Support
Data Entry
Light Project Management
Task Coordination

@TechSavvyAssistant I'm Jessica, a seasoned administrative professional with over a decade of diverse experience. While my roots are firmly planted in Texas, my journey has led me to Canada, where I've reimagined my career outside the conventional office framework. My mission is to champion small businesses, taking charge of the critical operational tasks that underpin your success. As a strategic partner to executives, I deliver daily support and bring a fresh perspective to your ideas and strategies. Here's a quick overview of my skill set: • HR Assistance • Onboarding/Offboarding • Recruiting and Hiring • Contract Management • Account Management • Standard Operating Procedures • Customer Service • Salesforce (Account Updating/Management) • Email Organization, Prioritization, and Filtering Why me? I combine quick adaptability and superb communication skills with a deep understanding of the unique challenges faced by each business. Drawing from my operations experience, I can swiftly pinpoint opportunities for growth and propose impactful solutions. But my most distinct attribute is my sincere care for people. I believe in treating everyone with respect and empathy, all while maintaining professional boundaries. Are you ready to transform your business with a dedicated, strategic partner? Let's talk! Reach out today and let's discover how we can work together to propel your business to new heights.
$50 hourly
Amy E.
Customer Service Representative
- 5.0
- (21 jobs)
Conroe, TX
Customer Service
Customer Support
Document Review
Account Management
SaaS
Customer Relationship Management
Email Communication
Social Customer Service
Administrative Support
Business with 1-9 Employees
Business with 10-99 Employees

I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
$65 hourly
Dawn H.
Customer Service Representative
- 4.9
- (39 jobs)
Pensacola, FL
Customer Service
Project Management
Employee Training
Writing
Elearning
Instructional Design
Human Resource Management

I specialize in learning and development as well as project management, and I very much enjoy roles in client services, human resources, education, and training. I excel in areas where written and verbal communication are vital. Some of my most fulfilling positions are those which are client-facing, where I serve as the liaison between clients and company staff. As a "people person," I relish the interaction afforded by this type of role and have been told by numerous colleagues that it shows in my warm way of making them feel at ease, combined with my professional attitude toward getting the job done. Many of my clients attribute this to something they call my “Southern Charm,” and I love (and am humbled by) that phrase used to describe my communication style! My Bachelor’s degree and my teaching background have been essential in helping me to sharpen and perfect my presentation skills and my abilities to effectively train, motivate, and inspire others to learn. My abilities to present information and communicate broad concepts as well as specific details, while managing projects and mentoring others, have served me well throughout my career. I regularly lead training sessions using a variety of web conferencing tools such as GotoMeeting, Join.me, Adobe Connect and Zoom. As an effective communicator of the written word, I have written curriculum and collaborated in online course design and testing. I have gained a wealth of experience in eLearning course content writing and editing as well as technical writing. Website content writing for Kraft Canada has also intensified my proficiency as a writer. To further round out my writing repertoire, I have had the challenging and rewarding experience of writing a Human Resources manual, a project which required researching labor laws and transforming the content into palatable and engaging wording for a corporate audience. In terms of project management, I have had the pleasure of managing and mentoring remote teams of medical transcriptionists and instructional designers as well as serving as the administrator of a robust LMS delivering hundreds of eLearning courses to thousands of learners. In my position as the project manager/client services manager for a digital marketing firm, I engaged daily in digital marketing initiatives for a variety of clients and wrote and edited marketing/promotional materials. I also have five years of sales experience and have enjoyed positions which provided me the opportunities to utilize my communications skills in presenting, selling, and closing. In my position of Project Manager of Virtual Services, I lead a team of virtual employees, recruit, interview, and onboard new employees, and manage payroll and employee benefits. My core professional philosophy is to approach my work with enthusiasm and to always exhibit honesty, trustworthiness, professionalism, and poise. The following are highlights of my success in my current and previous positions: ● Resolute command, both written and verbal, of the English language. ● Superior communication skills. ● Motivational management style. ● Frequent commendations by colleagues and clients for my optimistic attitude, attention to detail, and for always ensuring an exceptional, positive interaction. ● Numerous accolades by colleagues and students for my inspirational teaching and mentoring techniques. ● Proficient use of online meeting tools for coaching sessions and team collaboration. ● Expert problem-solving skills. ● Expert writing skills. ● Exemplary research skills. My professional background is wide ranging and has always included choices in positions which require exemplary communication skills. My executive support experience, teaching background, writing expertise, management experience, sales, and technical skills are vital to any position, and I believe that my strong communication skills are the most important skills that I have to offer. I began my career as a virtual/remote professional during the summer of 2004, and I have a total of 14 years of full-time virtual and remote work experience. I conduct all business from my home office which is fully equipped to handle the needs and demands of virtual and remote work responsibilities; the environment is quiet, with no background noise, and is perfect for all areas of professional work, including online meetings, virtual projects, and client communication. I excel at the demands of virtual and remote work, a few of which are flexibility in availability, commitment to deadlines, and a can-do attitude toward every project at hand. I hope you will review my resumeˊ and contact me for a video interview or phone discussion. I would consider it a privilege to be a member of your team! All the best, Dawn Hamilton
$12 hourly
Jessabel B.
Customer Service Representative
- 5.0
- (7 jobs)
Hagonoy, DAVAO DEL SUR
Customer Service
Gorgias
Fraud Detection
Canva
Customer Support
Amazon Seller Central
Administrative Support
Order Tracking
Order Processing
English
Online Chat Support

I have been with customer service for 11 years now. 3 years experience as VA. I help clients with their customer service needs. Answering customers' queries through email and chat. I'm a self-motivated individual so I would welcome a great opportunity for learning I will help whatever is needed to work up to what is expected of me. I am also a person to be trusted, honest and reliable. Teamwork is my best attribute.
$6 hourly
Kevin C.
Customer Service Representative
- 5.0
- (4 jobs)
Manila, NCR
Customer Service
Email Support
Quality Assurance
Content Moderation
Administrative Support
Digital Marketing
General Transcription
Typing
Data Entry

I have worked with reputable BPO companies for more than 10 years. Has excellent data processing, professional customer support, and back-office and content moderation skills. I also have a stint as a product-title optimizer and fraud analyst for an online shop. Work quality has always been my most valuable attribute. Ensuring I serve my purpose the best way possible is where I take my pride. I also enjoy fast typing, photo and video editing, and chatting where I get to display my attention to detail and interpersonal skills.
$13 hourly
Janice L.
Customer Service Representative
- 5.0
- (2 jobs)
Manila, NCR
Customer Service
Virtual Assistance
Prospect Research
Account Management
Cold Email
Customer Relationship Management
Lead Generation
Business Development
Outbound Sales
Cold Calling
Appointment Setting
Outbound Call
Sales
Inside Sales
Sales Development

I have 15 years of sales and customer service experience. I have proven record of success in meeting my goals as well as increasing clients loyalty and satisfaction. I attribute this success to my ability to build connection, understand their pain points, and offer tailored solutions based on their business goals and objectives. SALES SKILLS - Build, grow and nurture relationships from small to large businesses. - Cold calling, cold email, appointment setting and lead generation to acquire new clients. - Account research and LinkedIn prospecting. - Create proposals, sales presentation, closed deals for new clients and contract renewal for existing clients. - Account management, expand awareness and identify new opportunities. - Manage sales pipeline and sources leads.
$10 hourly
Caryl Pauline S.
Customer Service Representative
- 5.0
- (2 jobs)
Quezon City, NCR
Customer Service
Customer Support Plugin
Data Entry
Google Sheets
Salesforce CRM
Scheduling
Email Communication
Microsoft Office
Microsoft Excel
Appointment Scheduling
Avaya
Salesforce

If you are looking for someone who's professionally experienced in customer support, appointment setting, admin tasks and has a minimum 8-year record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospect or customers, someone who's English is very articulate, then I am the right person for the job. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute.
$30 hourly
Kirsten v.
Customer Service Representative
- 5.0
- (9 jobs)
Boesmansriviermond, EC
Customer Service
Content Editing
Social Media Marketing
Facebook
Translation
English
German
Google Workspace
General Transcription
Office Administration
Administrative Support
Microsoft Office
Audio Transcription
Microsoft Excel
Bookkeeping

Give yourself time for things that are important in your life. Use the valuable time for what you are good at and build your business line even better for you. I am very happy to take over areas you want to outsource in a trustful, responsible and fully loyal way. With 39 years of professional experience, I bring a large dose of entrepreneurial thinking and quite a bit of experience to the table. As a freelancer ( virtual assistant, accountant, translator) - Your back I like to hold in many areas free. My strength-oriented attributes are: - Achievement orientation - idea collector - Connectedness - Inquisitiveness - Cautiousness *********************************************************************************** Gebe dir Zeit für Dinge, die in deinem Leben wichtig sind. Nutze die wertvolle Zeit für das, was du gut kannst und baue deine Geschäftssparte für dich noch besser aus. Sehr gerne übernehme ich vertrauensvoll, verantwortungsbewusst und mit voller Loyalität Bereiche, die du outsourcen möchtest. Mit 39 Jahren Berufserfahrung bringe ich eine große Portion an unternehmerisches Denken und einiges an Erfahrung mit. Als Freelancerin – Virtuelle Assistentin, Buchhalterin, Übersetzerin – halte ich deinen Rücken in sehr vielen Bereichen frei. Meine stärkeorientierten Attribute sind: • Leistungsorientierung • Ideensammler • Verbundenheit • Wissbegier • Behutsamkeit
$6 hourly
Jessa Marie A.
Customer Service Representative
- 5.0
- (14 jobs)
Apalit, PAMPANGA
Customer Service
Cold Email
Email Support
Phone Support
Customer Support
Customer Relationship Management
Cold Calling
Real Estate
Data Entry

Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 5 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. 1 and a half year Shopify Dropshipping Product I provide e-commerce support for retailers that need to gain a presence online. I have worked for multiple grocery chains in implementing and maintaining an e-commerce presence online. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
$18 hourly
Riley B.
Customer Service Representative
- 4.5
- (25 jobs)
Durban, KZN
Customer Service
Customer Acquisition
Marketing Strategy
Real Estate Investment Assistance
Appointment Setting
Lead Generation Analysis
Outbound Sales
Marketing Presentation
Lead Generation Strategy
Scheduling
Marketing
Research Methods
Sales
Real Estate
Sales & Marketing

Hey there, my name is Riley ! If you're looking for someone who's professionally experienced in cold calling, appointment setting, sales, and has a minimum 6 year record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospect or customers, someone whose English is very articulate without an accent, then you need me. I provide value for your money whether on solid appointments, or a honest return on your investment for the hours that you're looking to pay in any industry. You're here reading this because this is the right person for the job. I've been in the telemarketing industry going on 7 years providing honest and efficient work. I'm a quick learner, I'm great at multi-tasking, I'm determined, motivated, a mathematical man, and I know exactly how to get past a gatekeeper to the decision maker from mid to fortune companies. Whether the outreach is targeting mom & pops or C-level executive. I speak with conviction, and people listen. My profile won't demonstrate these skills that I can attribute to helping your business to being more successful, matter a fact, it doesn't proof anything much about me. That is why we should talk and give yourself the opportunity to prove this for yourself. I am here daily. Simply drop me an inbox and lets explore the possibilities of something lucrative in doing business together. Regards - Your Future Personal Money Maker !
$30 hourly
Shanice G.
Customer Service Representative
- 4.9
- (48 jobs)
Hanover, MANCHESTER
Customer Service
Customer Support
Inbound Marketing
Outbound Sales

Hi, my name is Shanice. If you're looking for someone who's professionally experienced in cold calling, appointment setting, sales, and has a minimum 5 year record in these industries to place on the front line and trust with the integrity of your business, someone to wow yours prospect or customers, someone who's English is very articulate without an accent, then you need me. I provide value for your money whether on solid appointments, or a honest return on your investment for the hours that you're looking to pay in any industry. You're here reading this because this is the right person for the job. I've been in the telemarketing industry going on 7 years providing honest and efficient work. I'm a fast learner, I'm very good at multi-tasking, I'm determined, motivated, a numbers girl, and I know exactly how to get past a gatekeeper to the decision maker from mid to fortune companies. Whether the outreach is targeting mom & pops or C-level executive. I speak with conviction, and people listen. My profile won't demonstrate these skills that I can attribute to helping your business to being more successful, matter a fact, it doesn't proof anything much about me. That is why we should talk and give yourself the opportunity to prove this for yourself. I am here daily. Simply drop me an inbox and lets explore the possibilities of something lucrative in doing business together. Regards, Shanice
$20 hourly
Gladys Mae Abendan P.
Customer Service Representative
- 5.0
- (38 jobs)
Davao, DAVAO
Customer Service
Prospect List
Online Research
Data Mining
Google Search
Information Literacy
Data Scraping
Communications
Contact List
Administrative Support
Microsoft Word
Virtual Assistance
Data Entry

When serving customers, I put myself in their shoes and stay there until their needs are met, thereby giving the issue my all in order to get lasting resolution. Through my work-related and educational experience, I have expanded my abilities to provide excellent customer service in a professional manner. My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer’s complaints or issues in a professional manner. Diligence and efficiency are my keywords which are reasons enough for me to do an amazing job. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass expectations and requirements. I am empathetic, responsive, patient, and conscientious Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. I would love to contribute my personal attribute and skills to the team. Clients Feedback: "An outstanding performance from Gladys. She completed the task exactly as requested" "Gladys delivered a high quality job that exceed my expectations. I will hire her again." WORKING SKILLS Customer Support Sales CRM Phone Support Order Tracking Inbound/Outbound calls Admin Assistant Data Entry Data Mining Lead & Contact Research Excel Google Spreadsheet Travel Planning Email Handling Convention Conferences Researcher Web Research Web Content Writing Email Communication HubSpot Slack Aircall Accounting/refunds Virtual Assistant Dispatcher Buzzstream Shopify FB Ads Lead Generation Hunter.io Facebook Gmail Stripe Trello If you need assistance, you are free to message me.
$50 hourly
Charlotte L.
Customer Service Representative
- 0.0
- (4 jobs)
Voula, ENG
Customer Service
Event Management
Data Entry
Microsoft Word
Travel Planning
Community Relations
Customer Support
Customer Experience
Microsoft PowerPoint
Communications
Multiple Email Account Management
Hotel Design
Project Management
Booking Management System

I want to be an essential yet invisible part of your business. I want you to focus on YOUR core business and ME to help you achieve it—this most effectively and comfortably. I am excited to be YOUR helping hand. Services: Project management Luxury Hospitality Consulting 360 Executive/personal Assistance Inbox Management Meetings and Events Travel Management Recruiting Support International experiences from London to Hong Kong, corporate (JP Morgan/Unilever) to hospitality (Four Seasons Hotels & Resorts, InterContinental, Mercedesme,...) to a global consumer goods company (Unilever - Four Acres). Recommendations: Pallava Goenka, Principal at Goenka Hospitality Charlotte is one the most dedicated and hard-working manager in the business. She was an instrumental part of opening a multi million dollar project in Hong Kong. Outstanding customer service skills, loved by her team and highly passionate about what she does. It was my pleasure to have her part my team and she will be an asset to any organization she is part of. Hannah Loughlin, Group Director Sales & Marketing of The Norfolk Group A fantastic, self motivated, creative and intelligent addition to my pre-opening team. Charlotte came on board and embraced the very strategic support of my commercial pre opening team as if bejng in sales was a role she had years experience of. We wish her well in her career overseas and she will always be a highly recommended individual by all our team. Jessie Xi, Experienced Front of House Manager Charlotte is exceptional and unique individual that every one dreams to have in their team. She is switched on, positive, passionate, professional, organised and resilient. During the time we worked together at Four Seasons, her performance was outstanding and consistent in almost all aspects. With her superb interpersonal and communicational skills, she beautifully handled challenging customer experiences in numerous occasions, not only achieved the desirable outcomes, but also earned the customers’ loyalty of the company. What impressed me the most is her can do attitude and her understanding of the operation needs. She delivered results with little supervision at all time, no matter what the constraints and pressures were. I confidently relied on her without any doubts. On the soft side, Charlotte is warm, caring and thoughtful, she is adored by her peers. The day can never be bad when she is around. I am absolutely certain that Charlotte would be a great asset of any company she would work for. Andrew De Brito, Regional Vice President and General Manager Four Seasons Tokyo During her tenure with us, Charlotte clearly demonstrated her leadership qualities and enthusiasm in fulfilment of her duties with good co-operative attribute with all colleagues and subordinates. Charlotte is passionate, creative, flexible and is motivated in driving product excellence. She has contributed extensively to the success of the hotel and has created positive guests experiences. Her professionalism and innovativeness is second to none. Her presence here will be greatly missed as she has left a mark of excellence which is hard to emulate. I would not hesitate to recommend her to whosoever wishes to employ Charlotte as I consider her to be a valuable member and an asset to any organisation. Anjana Nicolas, Luxury Spa Consultant Charlotte is a highly talented individual who is a self-starter, results-oriented and dedicated person. Extremely positive, organised with excellent interpersonal skills. Learns any business fast and aims for perfection. Loves to challenge herself to achieve any given goal. It was a pleasure to have her in my team.
$10 hourly
Latoya B.
Customer Service Representative
- 5.0
- (10 jobs)
Montego Bay, ST. JAMES
Customer Service
Content Writing
Translation
WordPress
BPO Call Center
Social Media Management
Audio Transcription
Virtual Assistance
Administrative Support
Data Entry
Microsoft Excel
Helpdesk
Technical Support
Online Chat Support
Graphic Design

✔️💯% 𝙧𝙚𝙡𝙞𝙖𝙗𝙡𝙚 ✔️𝙋𝙖𝙧𝙩-𝙩𝙞𝙢𝙚 𝙟𝙤𝙗 𝙧𝙚𝙖𝙙𝙮 ✔️9+ 𝙮𝙚𝙖𝙧𝙨 𝙤𝙛 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 ✔️𝙌𝙪𝙞𝙘𝙠 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙤𝙧 🎯𝙊𝙣𝙚 𝙨𝙩𝙤𝙥 𝙨𝙝𝙤𝙥 𝙛𝙤𝙧 𝙘𝙧𝙚𝙖𝙩𝙞𝙫𝙞𝙩𝙮 🚀𝙀𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙬𝙤𝙧𝙠 𝙚𝙩𝙝𝙞𝙘 👉 𝙇𝙚𝙩'𝙨 𝘾𝙤𝙣𝙣𝙚𝙘𝙩! QUICK TURNAROUND TIME OF 1 - 2 DAYS! If you are looking for quality work with a punch, a freelancer that has an eye for details gets the job done accurately with lightning speed and with a buzz. Well, this is where I come in, to attribute most of my academic success. When serving clients, I put myself in their shoes and stay there until their needs are met, thereby giving the task at hand my all to get lasting resolution. Whether you need well-researched data, data that provides value and is of excellent quality & quantity, I’m your go-to person. I am a goal-oriented freelancer with a strong sense of focus, a tendency to push myself to the limits, especially when it comes to meeting goals or deadlines. I strive to deliver top-tier work, rich in precision, fascinating, and with a tad bit of creativity. My 9+ years as a Data Entry Specialist has contributed tremendously to my expertise and, in addition, a long list of satisfied clients. I do not hold back on quality; I understand that quality work is the key to excellence, and as such, I've always strived to deliver highly reviewed data. My strong work ethic and technical acumen run deep, and I continue to use these salient attributes to meet and exceed the expectations of all clients. Entrust me with your project, and you will never regret it! KEY ATTRIBUTES -Good typing skills -A keen eye for errors -Strong attention to details -Strong Sense of creativity -Strong client service focus and willingness to respond to queries and provide deliverables within a prompt time frame TECHNICAL ATTRIBUTES -Ability to Manage and update WordPress database/sites -Knowledgeable about Windows and android app testing -Experience using Zoom, G-Suite, Office 365, Clickfunnels and slack -Extensive knowledge of CRM systems -Leveraged technical skills in providing technical assistance and support in handling queries and issues related to the computer system, software, and hardware. -Creation of Help Desk Tickets and Maintaining assigned JIRA tickets. -Excellent knowledge of Google Suite -In-depth experience in data management, workflow, research, and writing reports -Excellent knowledge of Google/Facebook ads -Good understanding of website design Flexible team player with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships Ability to learn quickly and work in a fast-paced environment
$7 hourly
Ethelgine R.
Customer Service Representative
- 4.9
- (7 jobs)
Quezon City, METRO MANILA
Customer Service
Customer Satisfaction
Communication Etiquette
Virtual Assistance
Social Media Website
Administrative Support
Answered Ticket
Multitasking
Email Communication
Order Tracking
Online Chat Support
Email Support

I'm Ethel from Manila, Philippines. I'm doing freelance work since 2018. I am an experienced Virtual Assistant and Team Lead who is passionate about my work. Career trajectories are a funny thing. Job ads promise a steady ladder path to success. Mine, though, appears more like the ECG results of a cardiac stroke patient— irregularly spiking and yet against all odds, it brought things back into a full circle. But I’m getting ahead of myself. You see, I’m a dentist by training. I spent 8 years in school learning everything from broad life sciences to specialized geriatric oral care. Yet after graduating, I ironically ended in a field that is the complete 180 of the more 1:1, up-close-and-personal nature of my profession. I got hired in the BPO industry. (Can anything get more faceless and remote than that?!) Strangely though, I found myself doing remarkably well at my job. At a local telecoms company, I was promoted twice (CSR to Escalation, and then to Team Lead) within a year. In 2005, I worked for the US-based account Microsoft Xbox. From a frontline agent, I was promoted to Quality Specialist— first in Quezon City, and then in Clark, where we pioneered an additional site by virtue of QC’s strong showing. In a little over a month since we started, we achieved an astounding 85%+ quality rating. (For context, the average regional account performance is 55%-80%) I partly attribute this success to all my years of dentistry— I thrived in delicate, pressure-filled situations. I leveraged the critical need for detail-orientedness into the job (God knows how the tiniest misalignment in the mouth can wreak havoc on my patient’s bite!). I even excelled in empathy and active listening because I have always been keyed in into my patients’ comfort levels and sensitivities. Getting promoted to Quality Supervisor in 2009, and then Team Manager for another account in 2011, allowed me to continue mentoring while giving me a deeper perspective of the operational and client relations side of the business. My lateral movement to Recruitment in 2016 enriched my understanding of workplace standards and trends, as well as strengthened my administrative skillsets. After 13 years that saw me through 3 successful company acquisitions, I opted to transition to online freelancing to take better control of my time. Between 2018 and the present, I worked in various roles that ranged from customer service to sales to B2B. I am excited to bring to the table all these experiences. I am dedicated, hard-working, fast learner, loyal and a team player individual. I strive in a postive workplace but I can also work under pressure with integrity. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: ✅Customer Care ✅Email Handling ✅Chat Support ✅Technical Support ✅Customer Care ✅45 WPM with 99% accuracy Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Slack Zendesk Salesforce - Omni Gladly Laravel Ship Station Shopify, eBay Facebook WordPress Taleo Clickbank PayPal ConvertKit I've always believed that every customer deserves to be happy and it is possible if we provide good customer service to them. Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. I'm looking forward to working with you!
$40 hourly
Lindsey R.
Customer Service Representative
- 5.0
- (14 jobs)
Allendale Charter Township, MI
Customer Service
Organizer
Spreadsheet Software
Data Entry
Canva
Task Coordination
Scheduling
Microsoft Office
Email Copywriting
ChatGPT
Editing & Proofreading
Email Communication
Calendar Management
Multiple Email Account Management
Staff Recruitment & Management
Employee Onboarding
Customer Onboarding
Project Management

With over a decade of experience in project management and executive assistance, I’ve been the indispensable right-hand woman to CEOs, particularly at BAAB Writing and Marketing Services. As a true Jill of all trades, I excel in streamlining operations, managing diverse projects, and ensuring smooth day-to-day functions. My personable nature, proactive approach, and dedication make me the perfect second-hand woman to help drive success and growth for any organization. Key Expertise: . Project Management: Proven track record of managing multiple projects simultaneously, ensuring timely delivery and exceptional quality. Expert in coordinating with diverse teams and clients. Team Leadership: Successfully led a team of writers, managing all aspects of project execution, quality assurance, and client communication. Strategic Planning: Adept at developing and implementing content strategies that align with business goals and drive results. Client Relations: Strong ability to understand client needs, provide clear communication, and deliver solutions that exceed expectations. Versatile Skill Set: As a Jill of all trades, I bring flexibility and adaptability to your projects, ensuring that all your needs are met with precision and creativity. High Attention to Detail: I pride myself on my meticulous nature, double-checking all work to ensure accuracy and consistency. Proactive & Reliable: You can count on me to take initiative, solve problems efficiently, and communicate effectively, ensuring smooth project flow and successful outcomes. Whether you need engaging content, strategic project management, or a reliable partner to bring your vision to life, I am here to help. Let’s collaborate and create something exceptional together!
$35 hourly
Kristan M.
Customer Service Representative
- 5.0
- (10 jobs)
San Antonio, TX
Customer Service
SEO Writing
Candidate Interviewing
SEO Strategy
Marketing Strategy
Search Engine Optimization
Digital Marketing
KPI Metric Development
Project Management
Staff Recruitment & Management
Employee Training
Management Skills
Customer Satisfaction
Customer Service Training

Dynamic and results-driven professional with extensive experience in Customer Success, Operations Management, and Digital Marketing. Adept at leading cross-functional teams to execute comprehensive marketing strategies and optimize customer satisfaction. Skilled in staff training and development, KPI monitoring, and data analysis to drive business success. Proven track record in improving operational efficiency and enhancing customer experiences through strategic planning, process improvement, and effective communication. Expert in SEO keyword research, content creation, and performance optimization. Strong ability to manage key accounts, onboard new clients, and implement innovative solutions to meet business objectives and ensure long-term growth.
$50 hourly
Hussainali M.
Customer Service Representative
- 5.0
- (19 jobs)
Sugar Land, TX
Customer Service
Business Management
Human Resources Strategy
Product Management
Administrative Support
Marketing Operations & Workflow
Management Skills
Project Management
Customer Relationship Management
Team Management
Microsoft Office
Project Plans

With over seven years of experience in Operational Project Management, product/content strategy, and numerous personal and business projects. I have the creativity and professional expertise that can help your business succeed in driving sales and brilliantly increasing customer/client engagement. If you want to increase revenue and make your business reach phenomenal heights, let me help you. Experienced in: ✔️ Project Management ✔️ Operation Management ✔️ CRM Systems ✔️ Human Resources ✔️ Team Management ✔️ Financial Products ✔️ Social Media Marketing
$35 hourly
Franco T.
Customer Service Representative
- 5.0
- (1 job)
Glen Arm, MD
Customer Service
Asset Management
Risk Management
Microsoft Excel
Microsoft Office
Atlassian Confluence
Jira
RFP Writing
Procedure Development
Documentation
Quality Control
Quality Assurance
Project Planning
Project Proposal
Project Management

Hi there! I'm Franco Salvatore Tartaglia, a dedicated freelance project manager with a passion for coordinating and managing projects in client-facing environments. My expertise lies in using popular project management software like Jira, Confluence, Microsoft Office Suite, Google Suite, Adobe Creative Suite, Salesforce, and PowerBI. I thrive on quick turnarounds, maintaining professionalism, and skillfully managing schedules and budgets to deliver exceptional results. Throughout my freelance career, I've honed my skills in project management, developing a knack for planning, overseeing, and completing projects on time and within budget. With a keen eye for organization and problem-solving, I set clear objectives and create actionable plans to achieve outstanding outcomes. In a nutshell, as a freelance project manager, my goal is to provide exceptional results by utilizing project management software effectively, managing schedules and budgets efficiently, and maintaining a personable and approachable freelance style. With my extensive experience and proficiency in a range of tools and software, I'm confident in my ability to drive projects to success and deliver outstanding value as a freelance project manager.
$50 hourly
Kristin S.
Customer Service Representative
- 5.0
- (6 jobs)
Nashville, TN
Customer Service
Microsoft Excel
Employee Training
Recruiting
Time Management
Web Testing
Project Scheduling
Customer Support
Web Service

Over fifteen years of progressive experience working in Higher Education. Areas of expertise include: customer service, program and project management, software implementation, website evaluation, full life cycle registrar duties, recruiting, room scheduling, study abroad, and social media. Technical skills: PeopleSoft, EMS, Concur, Banner, WordPress, OmniUpdate, and Microsoft office. Current duties: • Training lead for the Campus Planning Interface (CPI) for academic scheduling. • Supervise one academic scheduler for 10 schools and colleges and maintain scheduling compliance. • Lead registration support staff by offering guidance, training, and cultivate problem-solving techniques. • Responsible for the support staff who responds to the registrar general, online grading, and YES help email accounts and telephone support. • Oversee the Enrollment Bulletin and yearly content update. • Content manager for Office of the University Registrar website. • Office of the University Registrar Twitter manager (@VURegistrar). Successful deploys: • Completed a website redesign and change in content management software. • Led by the University Registrar, the Associate Registrar and I published the 2016-2017 Enrollment Bulletin • Launched the Office of the University Registrar Twitter account (@VURegistrar). • Co-managed the implementation of EMS, successfully released EMS for academic scheduling in the spring of 2016.
$35 hourly
Mansoor K.
Customer Service Representative
- 4.8
- (18 jobs)
Sialkot, PUNJAB
Customer Service
Customer Support
Email Support
Answered Ticket
WordPress Malware Removal
Technical Support
WordPress Development
WordPress
WordPress Plugin
Landing Page
WooCommerce
Ecommerce Website
Bug Fix

You're an inspired entrepreneur in need of a professional, fast and modern website or landing page that's going to capture your customer's interest- and call them into action. And you're looking for a freelancer who can not only get your project completed in time but also a person that's going to be able to assist you with any queries, questions or issues which may arise down the line. You need someone that you can TRUST. _______________ Hy, I specialize in building aesthetically pleasing, fast, professional and modern looking WordPress websites which are optimized for better business and user experience and give more engagement and customer retention. Whether you're looking to build a blog, an eCommerce store, an engaging landing page or maybe some issues with your site, I've got you covered. I have been building WordPress websites, WooCommerce stores, Blogs and Fixing Website-related issues for almost 6 years now and have the pleasure of dealing with a wide range of clients and industries. I can help build multipurpose websites, and landing pages for any suitable niche. I specialize in Listing websites and more specifically of #Listingpro, #Listify, #willcity, #listable, #mylist etc. All of my services and designs are made bespoke to the customer's needs. My expertise includes: 0- WordPress, Woocomerce, ListingPro,PHP,CSS issues & Bug fixes 1- Front-end development ( CSS, HTML ) 2- Project and Account management, eCommerce management 3- Creative in Photoshop, Illustrator 4- Analytics, Productive, originative 5- WordPress, Woocommerce stores development 6- Plugin Installation and Setup help 7- General WordPress, Web Consultation 8- I can design websites using WP Bakery ,Elementor, Divi Builder, gutenberg, blockeditor and all famouse builders in the market If you are looking for a reliable, creative and passionate web developer who can help you grow your online presence, then look no further than me. Feel free to contact me anytime or check out my portfolio for more samples of my work. I look forward to hearing from you soon. Best, Mansoor
$60 hourly
Aaron R.
Customer Service Representative
- 5.0
- (83 jobs)
Aurora, OR
Customer Service
Startup Company
Trello
Business Coaching
Management Skills
Personal Administration
Office Management
General Office Skills
Light Bookkeeping
Administrative Support
Property Management
Office Administration
Executive Support
Business Operations
Virtual Assistance

🏆 Top-Tier BUSINESS MANAGEMENT & OPERATIONS LEADER 💎 Recognized For Critical Thinking Skills ✅ 5000+ Hours worked on Upwork ✅ Over 7 years on Upwork >proven track record 📈 100% Job Satisfaction - 🎖️ Upwork Top Rated U.S. Based Freelance Hello prospective client 🙂 How can a virtual executive assistant and personal assistant help your business operations? I have over 29 years of small business management, virtual executive assistance, and hospitality service experience. I'm one of the few freelancers who is a business owner. I know what it takes to operate a successful business. It takes more skill as a business owner than just working as an employee for a large corporation. I am the only freelancer on Upwork with a unique set of skills and experience unlike anything you've come across in other freelancers. Are you looking for a Unicorn? That's me 🦄 Boost Your Business: The Magic of A Solutions Expert: 🎯 Understanding that you're seeking a U.S. based virtual assistant with a knack for juggling various tasks - from fueling business growth to managing your day-to-day personal and professional logistics. The Benefits Of Top-Notch Virtual Assistance For Your Business Operations * Streamlining operations * Enhancing productivity * Cost-effectiveness * Supporting business growth As a small business owner I treat this as a real business operation and not just a "side hustle". I'm mission orientated with my client's projects to drive growth, fuel revenue and decrease frustrations. I have proven track record as a successful virtual assistant freelancer on Upwork - All of my past and current clients provided 5 star reviews. Solutions that make a lasting impact on your business. My skills range from property manager, household manager, office manager and alot more. I'm open-minded and looking for projects that require creative, out-of-the-box thinking and also allows me to pivot into executive roles that allow me to piece together puzzles no matter the industry! ---->>> A recent 5 Star review <<<---- "Allow me to introduce you to Aaron, a standout property manager who has masterfully stewarded our expansive Arkansas real estate portfolio. His tenure at our firm has not just been marked by excellence, but also by significant revenue growth, thanks to his exceptional ability in collecting outstanding rent balances. Always with a keen eye on the bottom line, Aaron's vigilance over the construction budget and his astute observation of any unusual expense spikes following the TTM ledger have proven invaluable. More than just an employee, Aaron has delved into the depths of our operations, sparking transformative improvements across our business. Thanks to his dedicated and effective leadership, we successfully sold our 80+ properties, allowing us to close the business on a high note for the time being. His unique blend of tenacity, intelligence, and operational acumen makes Aaron a paragon of property management excellence." J.D. (Alt-Vista Industries) I thrive on being able to learn new things and am always willing to take on new tasks. It is my desire to help all my clients organize their lives/business as well take on any task in order to help them be more productive. Let's have a meeting to see how I can be of service to improve your business operations and management. I have limiting openings so don't delay any longer - take action! Schedule a Zoom call via UPWORK as soon as possible. Are you ready for less frustration and better streamline operations? YES! I'm the ONLY Freelancer on Upwork who is a Certified Butler & Estate Manager. I graduated from Starkey International nearly 30 years ago. I am an expert household manager providing an elite level of service that no one else can offer. When you want to hire the best - look no further ✅ Programs & Software: ✅ -All Microsoft Office Programs -Scheduling/calendar management -Business Operations -Appfolio -Property Meld -Housecall Pro -Notion -E commerce / online sales -HubSpot/CRM programs -QuickBooks -Zoom/Skype and other virtual meeting platforms -GrowBots -WordPress -Amazon operations -Square Space -Email Marketing -Podcast / Vlogs -Monday.com -Google Office Tools -Dropbox -Slack -Asana -Airtable -Social Media -Gsuite programs -Shopify -Wunderlist -Trello -Blogs -MailChimp / Sendinblue / Constant Contact -SamePage (AND MORE)!! . Keywords: executive assistant, Virtual Assistant, office admin, executive assistant, personal assistant, hospitality, service, office manager, Oregon, Butler, Household Manager, property management, operations, real estate, business management, US based
$35 hourly
Esther N.
Customer Service Representative
- 4.9
- (12 jobs)
Tampa, FL
Customer Service
Content Creation
Organizer
CRM Software
Social Media Marketing
Email Communication
Customer Support
Social Media Management
Project Management
Data Entry
Scheduling
Client Management
Administrative Support
Virtual Assistance
Microsoft Excel

Experienced Administrative professional with the ability to work in fast-paced environments demanding strong organizational, technical, and communication skills. Trustworthy, ethical, and discreet, self-motivator, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects and tasks, also able to multi-task effectively. My Working experience includes handling court dockets, evidence (during trials), marketing, finance, and day-to-day business operation task. I'm a fast learner and I believe in supporting the team. I don't like to be bored when I finish my work, I always help my coworkers with their workload. I look at helping my coworkers as a great way to become cross-trained in other areas while also helping someone else get caught up with their workload. I'm extremely flexible and easy to work with. I love learning and growing. College graduate with over a decade of experience in providing administrative support to executive-level personnel. Skilled at organizing meetings, coordinating travel arrangements, drafting documents and communications on behalf of the executive, and monitoring email and phone calls. Proven ability to multitask and prioritize tasks while ensuring accuracy and timely delivery. Possess strong organizational skills with the ability to plan presentations and events effectively. Demonstrated knowledge in using: Microsoft Office Suite (Word, Excel, PowerPoint). A motivated self-starter with a comprehensive understanding of the role’s requirements. - Data Entry - Online Research - Presentation Design - Canva - Real Estate Marketing - Data Mining - Ad Posting - Flyer Design - Shopify - Sales Lead Lists - Market Research - Microsoft Word - Real Estate - Airbnb - Virtual Assistant to CEO and/Or Office Staff - Administrative Support - Teachable - Landing Page - Sales Funnel Builder - Leadpages - Newsletter - Personal Administration - Kajabi - Zapier - Marketing Automation - Mailchimp - ClickFunnels - Active Campaign - Sales Funnel - Convert Kit - Mailchimp - Email Marketing
$45 hourly
Andrea W.
Customer Service Representative
- 4.9
- (13 jobs)
Newport Beach, CA
Customer Service
Shopify
Email Communication
Google Docs
Project Management
Administrative Support
Email Marketing
Email Design
Klaviyo

Hello! I'm Drea. Here's how I can help you & your business... -Project Management -Executive Assistant -Shopify Website Management -Virtual Administrator Assistant -Email Marketing -SMS Marketing and much more! I'd love to connect to see how I can help you and your business.
$80 hourly
Shaun V.
Customer Service Representative
- 4.9
- (6 jobs)
Depew, NY
Customer Service
Business Development
Contract Negotiation
Management Consulting
LinkedIn Profile Creation
Data Mining
Client Management
Data Management
B2B Marketing
Market Research
List Building
Lead Generation
Sales
Sales Management

Shaun Vaccaro currently serves as Owner/Chief Consultant of the Summit Sales Group. He is a renowned expert in the fields of B2B Marketing, Lead Generation, and Sales Pipeline Building. To date, he has secured more than $10 Million in recurring revenue for his clients. Prior to his current posts, Shaun served as the Vice President of Strategy & Client Success with Tech Pro Marketing, as well as Senior Marketing Consultant with Marketopia, both roles that allowed him to work directly with IT Service companies on crafting custom marketing solutions to help business grow and scale. Throughout a 10-year career working in the IT Services space, Shaun has successfully consulted for several hundred companies around North America. Shaun was also the founder of Fullblast Productions L.L.C. , a New York-state based consulting firm, and has also co-founded MuzicEFX, a Delaware Corporation focused on helping to bring 4-D technology to market in the U.S. Throughout his career, Shaun has done consulting for a wide variety of businesses ranging from small tech start-ups to Inc. 500 companies. A recent nominee of the Tampa Bay Business Journal's Top 30 Under 30, Shaun maintains a Public Communication degree from SUNY Buffalo State.
$35 hourly
Paciencia D.
Customer Service Representative
- 5.0
- (7 jobs)
Manassas, VA
Customer Service
HootSuite
Mailchimp
Social Media Marketing
Data Entry
Shopify
Figma
Adobe XD
Wix
Webflow
Web Development
WordPress
Adobe Photoshop

Web Design expert working in the Washington, DC Metro area. I have worked as a contractor with clients that range from start-up nonprofits to well-established companies. Specializing in designing a digital experiences and solving complex UX problems for IT consulting companies. My passion for staying current and putting designs online keeps me looking for new projects. SKILLS: Go HIgh Level Click Funnels Samcart Figma Adobe XD Photoshop Indesign Social Media Posts Infographics Front End Development Wix Hootsuite certified Mailchimp Phone communications, Email communications
$65 hourly
Shannon P.
Customer Service Representative
- 5.0
- (50 jobs)
Smithfield, UT
Customer Service
Brand Positioning
Sales Strategy
Dropshipping
Amazon FBA
Brand Strategy
Product Description
Amazon Webstore
Amazon PPC
eBay Listing
eBay Web Services
Amazon Vendor Central
Amazon Seller Central
Ecommerce Website Development

With over 17 years of experience in driving eCommerce success, I specialize in maximizing sales and enhancing brand presence on Amazon and other eCommerce platforms. My expertise spans across product listing optimization, PPC campaign management, SEO, and comprehensive market analysis. Key Skills: - **Vast Experience with Both Amazon Vendor Central and Seller Central**: - **Amazon FBA & FBM**: End-to-end management from sourcing to fulfillment. - **PPC Campaigns**: Strategic planning, execution, and optimization to boost ROI. - **SEO for eCommerce**: Enhancing product visibility and organic ranking. - **Data-Driven Analysis**: Utilizing advanced tools for market research and sales analytics. - **Brand Development**: Creating compelling brand stories and engaging content. - **Multi-Channel Strategies**: Leveraging various eCommerce platforms for growth. Leadership: - **As a seasoned eCommerce manager, I lead a skilled team of professionals specializing in various aspects of eCommerce, including PPC management, SEO, content creation, and market analysis. This means you get a full-service team for the price of one consultant, ensuring all your eCommerce needs are met efficiently and effectively Achievements: - **Increased Sales Across Multiple Accounts**: Implemented a comprehensive marketing strategy that significantly boosted sales for [Client Name/Product]. - **Reduced ACoS**: Optimized PPC campaigns leading to a substantial reduction in advertising cost of sales. - **Launched Many Successful Products on Various Platforms**: Managed product launches that consistently hit sales targets within the first month. Services Offered: - Amazon Store Setup & Optimization - Product Listing & SEO - PPC Campaign Management - eCommerce Strategy Consulting - Market Research & Competitive Analysis - Inventory Management Solutions Tools & Technologies: - Amazon Seller Central & Vendor Central - Helium 10, Jungle Scout, Viral Launch - Google Analytics, SEMrush - Shopify, WooCommerce, Magento - MS Excel, Google Sheets Let's connect to discuss how I can help you achieve your eCommerce goals!
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