Customer Service Representative Job Description Template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

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A customer service representative (CSR) provides valuable service to your company by maintaining positive customer relationships. This includes ensuring satisfaction by addressing inquiries and resolving issues. Use the job description template below to attract top talent for your customer service needs.

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Job Overview

We’re seeking a dedicated customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Provide product and service information and guidance
Document and update customer records based on interactions
Follow up with customers to ensure their issues are resolved
Collaborate with the team to improve customer service procedures
Identify and escalate complex issues to the appropriate department
Maintain a positive and empathetic attitude toward customers
Stay updated on product knowledge and company policies

Qualifications and Skills

Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using customer service software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree in a relevant field is a plus
Flexibility to work in shifts if required
Good typing skills and computer literacy

About Our Company

[Your Company Name] is a leader in [Industry], dedicated to delivering exceptional products and services to our customers. We believe in fostering a positive work environment and providing growth opportunities for our team members. Join us and be part of a company that values customer satisfaction and innovation.

Additional Information

Contract Type: [Specify hourly or salary and duration]
Location: [Specify in-office or remote]
Compensation: [Specify base rate and bonus potential]

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What does a customer service representative do?

Customer service representatives handle customer interactions, provide information about products and services, resolve complaints, and ensure customer satisfaction. They are the first point of contact for customers and play a key role in maintaining a positive company image.

Customer service representative duties and responsibilities

Customer service representatives manage customer relationships and ensure satisfaction through various tasks. CSRs typically have these key duties and responsibilities:

Responding to customer inquiries via multiple channels
Resolving customer complaints effectively
Processing orders and handling returns or exchanges
Providing accurate product and service information
Updating customer records based on interactions
Following up to ensure issue resolution
Collaborating with team members to enhance procedures
Escalating complex issues when necessary
Maintaining a positive customer-focused attitude
Staying informed about company products and policies

How to write a customer service representative job description

Writing a clear and comprehensive job description helps attract qualified candidates. Incorporate these elements to write an effective customer service representative job description:

Start with a job overview. Provide a brief summary of the role and its importance to the company.
List key responsibilities. Detail the main duties and responsibilities associated with the role.
Specify qualifications and skills. Outline the necessary educational background, certifications, and skills required for the position.
Describe the company. Give a brief overview of the company, its culture, and its values.
Include additional information. Mention contract type, location, and compensation to set clear expectations.

FAQ

1. What should be included in a customer service representative job description?

A comprehensive customer service representative job description should include a job overview, key responsibilities, required qualifications and skills, company information, and details about the contract type, location, and compensation.

2. How does a customer service representative contribute to a company?

Customer service representatives ensure customer satisfaction by resolving issues, providing information, and maintaining positive customer relationships, which contributes to the company's overall success and reputation.

3. What qualifications are typically required for a customer service representative?

Typical qualifications include excellent communication skills, proficiency in customer service software, strong problem-solving abilities, and a high school diploma or equivalent. Experience in a similar role is also beneficial.

4. How can I attract qualified customer service representatives to my job posting?

To attract qualified customer service representatives, clearly outline the role's responsibilities, required qualifications, and benefits of working with your company. Highlight opportunities for growth and development within the role.

5. What is the average pay range for a customer service representative?

A Customer Service Representative’s pay rate can vary based on factors such as location, industry, and level of experience. Research and provide a competitive compensation package to attract top talent.

Hire customer service representatives on Upwork

Ready to hire a skilled customer service representative? Sign up for Upwork today and post your job to find the perfect candidate to meet your customer service needs. A wide range of qualified professionals use Upwork to provide exceptional customer service to clients across multiple industries.

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Customer Service Representatives you can meet on Upwork

$50 hourly
Jessica M.
- 5.0
- (16 jobs)
Cambridge, ON
Customer Service
Business Operations
Recruiting
Public Speaking
Scheduling
CRM Software
Administrative Support
Online Research
Email Support
Data Entry
Light Project Management
Task Coordination
@TechSavvyAssistant I'm Jessica, a seasoned administrative professional with over a decade of diverse experience. While my roots are firmly planted in Texas, my journey has led me to Canada, where I've reimagined my career outside the conventional office framework. My mission is to champion small businesses, taking charge of the critical operational tasks that underpin your success. As a strategic partner to executives, I deliver daily support and bring a fresh perspective to your ideas and strategies. Here's a quick overview of my skill set: • HR Assistance • Onboarding/Offboarding • Recruiting and Hiring • Contract Management • Account Management • Standard Operating Procedures • Customer Service • Salesforce (Account Updating/Management) • Email Organization, Prioritization, and Filtering Why me? I combine quick adaptability and superb communication skills with a deep understanding of the unique challenges faced by each business. Drawing from my operations experience, I can swiftly pinpoint opportunities for growth and propose impactful solutions. But my most distinct attribute is my sincere care for people. I believe in treating everyone with respect and empathy, all while maintaining professional boundaries. Are you ready to transform your business with a dedicated, strategic partner? Let's talk! Reach out today and let's discover how we can work together to propel your business to new heights.
$37 hourly
Kirsten v.
- 5.0
- (9 jobs)
Boesmansriviermond, EC
Customer Service
Content Editing
Social Media Marketing
Facebook
Translation
English
German
Google Workspace
General Transcription
Office Administration
Administrative Support
Microsoft Office
Audio Transcription
Microsoft Excel
Bookkeeping
I’m a multi-skilled professional who thrives on versatility. My 40-year career spans administration, bookkeeping, translation (EN↔DE), customer service, operational management, hospitality leadership, education support, design, research, marketing assistance, and much more. I integrate all these skills into meaningful support that improves business flow, enhances organisation, and solves problems across many domains. What sets me apart is my ability to wear many hats without compromising quality. I adapt quickly, learn continuously, and bring a steady, solution-driven approach to every environment. If your operations, team or business needs someone reliable who can handle diverse tasks with competence and care — let’s connect. My strength-oriented attributes are: - Achievement orientation - idea collector - Connectedness - Inquisitiveness - Cautiousness *********************************************************************************** Ich bin eine vielseitige Fachkraft, die sich durch ihre Vielseitigkeit auszeichnet. Meine 40-jährige Karriere umfasst die Bereiche Verwaltung, Buchhaltung, Übersetzung (EN↔DE), Kundenservice, Betriebsmanagement, Führungsaufgaben im Gastgewerbe, Bildungsförderung, Design, Forschung, Marketingunterstützung und vieles mehr. Ich integriere all diese Fähigkeiten in eine sinnvolle Unterstützung, die den Geschäftsablauf verbessert, die Organisation optimiert und Probleme in vielen Bereichen löst. Was mich auszeichnet, ist meine Fähigkeit, viele Aufgaben zu übernehmen, ohne dabei Kompromisse bei der Qualität einzugehen. Ich passe mich schnell an, lerne kontinuierlich dazu und bringe in jede Umgebung einen beständigen, lösungsorientierten Ansatz mit. Wenn Ihr Betrieb, Ihr Team oder Ihr Unternehmen jemanden braucht, der zuverlässig ist und vielfältige Aufgaben kompetent und sorgfältig erledigt, dann lassen Sie uns in Kontakt treten. Meine stärkeorientierten Attribute sind: • Leistungsorientierung • Ideensammler • Verbundenheit • Wissbegier • Behutsamkeit
$150 hourly
RicQwanna N.
- 5.0
- (21 jobs)
Harker Heights, TX
Customer Service
Account Management
Amazon Seller Central
Clerical Procedures
Amazon
Amazon Listing
Management Skills
Project Management
Amazon Catalog, Compliance & Seller Central Specialist | 8+ Years of Amazon Experience If you're dealing with listing issues, compliance challenges, catalog errors, variation problems, or Seller Central cases that seem impossible to resolve, you're in the right place. I specialize in the operational side of Amazon, helping brands and sellers navigate complex catalog, compliance, and account issues that directly impact sales and account health. My background includes experience as a former Amazon Selling Partner Support Representative and over 8 years working with Amazon sellers, brands, agencies, and Vendor Central accounts. Services I Provide: • Amazon Listing Creation & Catalog Management • Variation Creation, Repair & Restructuring • Flat File & Bulk Upload Management • Listing Suppression & Deactivation Resolution • Product Compliance & Documentation Submissions • Brand Registry Support • Account Health & Policy Violation Assistance • Seller Central Case Management & Escalations • Vendor Central Support • Browse Node & Category Corrections • Attribute, Contribution & Catalog Error Resolution • GTIN, UPC & Product Identifier Issues • Inventory & FBA Operational Support • Amazon Appeals & Reinstatement Assistance Why Clients Hire Me: ✓ Former Amazon Support Experience ✓ Extensive Seller Central & Vendor Central Knowledge ✓ Strong Understanding of Amazon Catalog Systems ✓ Detail-Oriented Problem Solver ✓ Transparent Communication ✓ Reliable Follow-Through Until Resolution I only accept projects that align with my expertise and where I believe I can provide meaningful value. If I am not confident that I can assist with your issue, I will be upfront about it before accepting a contract. Whether you need help fixing a broken variation family, resolving a compliance issue, correcting catalog errors, or navigating Seller Central support, I can help identify the root cause and guide the issue toward resolution. Let's discuss your Amazon challenge and determine the most effective path forward.

$50 hourly
Jessica M.
- 5.0
- (16 jobs)
Cambridge, ON
Customer Service
Business Operations
Recruiting
Public Speaking
Scheduling
CRM Software
Administrative Support
Online Research
Email Support
Data Entry
Light Project Management
Task Coordination
@TechSavvyAssistant I'm Jessica, a seasoned administrative professional with over a decade of diverse experience. While my roots are firmly planted in Texas, my journey has led me to Canada, where I've reimagined my career outside the conventional office framework. My mission is to champion small businesses, taking charge of the critical operational tasks that underpin your success. As a strategic partner to executives, I deliver daily support and bring a fresh perspective to your ideas and strategies. Here's a quick overview of my skill set: • HR Assistance • Onboarding/Offboarding • Recruiting and Hiring • Contract Management • Account Management • Standard Operating Procedures • Customer Service • Salesforce (Account Updating/Management) • Email Organization, Prioritization, and Filtering Why me? I combine quick adaptability and superb communication skills with a deep understanding of the unique challenges faced by each business. Drawing from my operations experience, I can swiftly pinpoint opportunities for growth and propose impactful solutions. But my most distinct attribute is my sincere care for people. I believe in treating everyone with respect and empathy, all while maintaining professional boundaries. Are you ready to transform your business with a dedicated, strategic partner? Let's talk! Reach out today and let's discover how we can work together to propel your business to new heights.
$37 hourly
Kirsten v.
- 5.0
- (9 jobs)
Boesmansriviermond, EC
Customer Service
Content Editing
Social Media Marketing
Facebook
Translation
English
German
Google Workspace
General Transcription
Office Administration
Administrative Support
Microsoft Office
Audio Transcription
Microsoft Excel
Bookkeeping
I’m a multi-skilled professional who thrives on versatility. My 40-year career spans administration, bookkeeping, translation (EN↔DE), customer service, operational management, hospitality leadership, education support, design, research, marketing assistance, and much more. I integrate all these skills into meaningful support that improves business flow, enhances organisation, and solves problems across many domains. What sets me apart is my ability to wear many hats without compromising quality. I adapt quickly, learn continuously, and bring a steady, solution-driven approach to every environment. If your operations, team or business needs someone reliable who can handle diverse tasks with competence and care — let’s connect. My strength-oriented attributes are: - Achievement orientation - idea collector - Connectedness - Inquisitiveness - Cautiousness *********************************************************************************** Ich bin eine vielseitige Fachkraft, die sich durch ihre Vielseitigkeit auszeichnet. Meine 40-jährige Karriere umfasst die Bereiche Verwaltung, Buchhaltung, Übersetzung (EN↔DE), Kundenservice, Betriebsmanagement, Führungsaufgaben im Gastgewerbe, Bildungsförderung, Design, Forschung, Marketingunterstützung und vieles mehr. Ich integriere all diese Fähigkeiten in eine sinnvolle Unterstützung, die den Geschäftsablauf verbessert, die Organisation optimiert und Probleme in vielen Bereichen löst. Was mich auszeichnet, ist meine Fähigkeit, viele Aufgaben zu übernehmen, ohne dabei Kompromisse bei der Qualität einzugehen. Ich passe mich schnell an, lerne kontinuierlich dazu und bringe in jede Umgebung einen beständigen, lösungsorientierten Ansatz mit. Wenn Ihr Betrieb, Ihr Team oder Ihr Unternehmen jemanden braucht, der zuverlässig ist und vielfältige Aufgaben kompetent und sorgfältig erledigt, dann lassen Sie uns in Kontakt treten. Meine stärkeorientierten Attribute sind: • Leistungsorientierung • Ideensammler • Verbundenheit • Wissbegier • Behutsamkeit
$150 hourly
RicQwanna N.
- 5.0
- (21 jobs)
Harker Heights, TX
Customer Service
Account Management
Amazon Seller Central
Clerical Procedures
Amazon
Amazon Listing
Management Skills
Project Management
Amazon Catalog, Compliance & Seller Central Specialist | 8+ Years of Amazon Experience If you're dealing with listing issues, compliance challenges, catalog errors, variation problems, or Seller Central cases that seem impossible to resolve, you're in the right place. I specialize in the operational side of Amazon, helping brands and sellers navigate complex catalog, compliance, and account issues that directly impact sales and account health. My background includes experience as a former Amazon Selling Partner Support Representative and over 8 years working with Amazon sellers, brands, agencies, and Vendor Central accounts. Services I Provide: • Amazon Listing Creation & Catalog Management • Variation Creation, Repair & Restructuring • Flat File & Bulk Upload Management • Listing Suppression & Deactivation Resolution • Product Compliance & Documentation Submissions • Brand Registry Support • Account Health & Policy Violation Assistance • Seller Central Case Management & Escalations • Vendor Central Support • Browse Node & Category Corrections • Attribute, Contribution & Catalog Error Resolution • GTIN, UPC & Product Identifier Issues • Inventory & FBA Operational Support • Amazon Appeals & Reinstatement Assistance Why Clients Hire Me: ✓ Former Amazon Support Experience ✓ Extensive Seller Central & Vendor Central Knowledge ✓ Strong Understanding of Amazon Catalog Systems ✓ Detail-Oriented Problem Solver ✓ Transparent Communication ✓ Reliable Follow-Through Until Resolution I only accept projects that align with my expertise and where I believe I can provide meaningful value. If I am not confident that I can assist with your issue, I will be upfront about it before accepting a contract. Whether you need help fixing a broken variation family, resolving a compliance issue, correcting catalog errors, or navigating Seller Central support, I can help identify the root cause and guide the issue toward resolution. Let's discuss your Amazon challenge and determine the most effective path forward.
$35 hourly
Amy E.
- 5.0
- (23 jobs)
Montgomery, TX
Customer Service
Customer Support
Document Review
Account Management
SaaS
Customer Relationship Management
Email Communication
Social Customer Service
Administrative Support
Business with 1-9 Employees
Business with 10-99 Employees
I am a highly results-oriented individual with over 10 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through with my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, HelpScout, LiveChat, Slack and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: • Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPI’s have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. • Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts is important to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold.
$8 hourly
Karen Mae D.
- 5.0
- (2 jobs)
Dumaguete, CENTRAL VISAYAS
Customer Service
Data Mining
Information Retrieval
Medical Records
Administrative Support
Customer Support
Search Engine Optimization
Order Fulfillment
Product Knowledge
Email Communication
English
Microsoft Excel
Email Support
Order Tracking
Data Entry
I take pride in my customer service experience . I have been working with Accounts Payable, sales, insurance accounts , records retrieval accounts , data mining and our key attribute is being trustworthy.Along with it, I am also dynamic, flexible, and have keen attention to details. I can easily motivate myself by focusing on my targets and goals.
$14 hourly
Janice L.
- 5.0
- (2 jobs)
Manila, NCR
Customer Service
Virtual Assistance
Prospect Research
Account Management
Cold Email
Customer Relationship Management
Lead Generation
Business Development
Outbound Sales
Cold Calling
Appointment Setting
Outbound Call
Sales
Inside Sales
Sales Development
I have 15 years of sales and customer service experience. I have proven record of success in meeting my goals as well as increasing clients loyalty and satisfaction. I attribute this success to my ability to build connection, understand their pain points, and offer tailored solutions based on their business goals and objectives. SALES SKILLS - Build, grow and nurture relationships from small to large businesses. - Cold calling, cold email, appointment setting and lead generation to acquire new clients. - Account research and LinkedIn prospecting. - Create proposals, sales presentation, closed deals for new clients and contract renewal for existing clients. - Account management, expand awareness and identify new opportunities. - Manage sales pipeline and sources leads.
$6 hourly
Rafia B.
- 4.8
- (4 jobs)
Lahore, PB
Customer Service
Customer Support
Data Entry
Cold Calling
Administrative Support
Email Communication
Online Chat Support
I'm a quick, reliable co-worker, have fast attention to detail, and am a positive team leader. I am tech-savvy and curious enough that I believe I can master any new challenges before me. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, entirely dedicated to my work. Teamwork is my best attribute. Over the years, I excel the most in the following major roles/tasks: + CUSTOMER SERVICE SUPERVISOR/TEAM LEADER + TICKET/EMAIL, CHAT, PHONE, and SOCIAL MEDIA SPECIALIST + ZENDESK/SHOPIFY ECOMMERCE GURU + PRODUCT UPLOAD IN SHOPIFY + SOCIAL MEDIA CONTENT WRITER/EDITOR + BACK OFFICE AND COMPLAINTS EXPERT and CASE MANAGER I’m flexible, fast-learner and I have a quick adaptability proven by my various work experiences in different environments with huge cultural differences. Hopefully you'd be happy to welcome me to your team for a long term commitment.
$8 hourly
Caryl Pauline S.
- 5.0
- (2 jobs)
Pasig City, NCR
Customer Service
Customer Support Plugin
Data Entry
Google Sheets
Salesforce CRM
Scheduling
Email Communication
Microsoft Office
Microsoft Excel
Appointment Scheduling
Avaya
Salesforce
If you are looking for someone who's professionally experienced in customer support, appointment setting, admin tasks and has a minimum 10-year record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospect or customers, someone who's English is very articulate, then I am the right person for the job. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute.
$15 hourly
Md. Golam Kibria S.
- 4.8
- (27 jobs)
Dhaka, DHAKA
Customer Service
Product Listings
Web Development
Dropshipping
Research & Strategy
Amazon Webstore
Business Development
Sales Promotion
Ecommerce Website Development
Product Management
OpenCart
Landing Page
WooCommerce
Shopify
I am an experienced E-commerce Operations Specialist with practical experience in managing online stores, product catalogs, inventory updates, and marketplace operations. Over the years, I have worked on product listing, website content management, Amazon store operations, and e-commerce website maintenance. I understand the importance of accurate product information, organized catalogs, and timely updates to ensure smooth business operations. My Services ✔ Product Listing & Uploading ✔ Shopify Store Management ✔ WooCommerce Product Management ✔ Amazon Seller Central Support ✔ Inventory Updates ✔ Product Description Formatting ✔ Category & Attribute Mapping ✔ Product Image Management ✔ Bulk Product Upload via CSV/Excel ✔ Data Entry & Web Research ✔ E-commerce Website Content Updates Why Hire Me? ✅ High Attention to Detail ✅ Fast Turnaround Time ✅ Excellent Communication ✅ Reliable and Professional ✅ Quality-Focused Approach Whether you need assistance with a few products or ongoing store management, I am committed to delivering accurate and efficient results.
$8 hourly
Angelica O.
- 4.9
- (19 jobs)
Baguio, CORDILLERA
Customer Service
Medical Records
Lead Management
Sales Development
Social Media Marketing
Business Development
Appointment Setting
Email Outreach
Customer Relationship Management
HubSpot
Salesforce CRM
Outbound Sales
Cold Calling
Lead Generation
✔Mojo dialer ✔Calltools ✔Follow-up Boss ✔ZEN Phone ✔Podio ✔Stewart ✔Zillow ✔Yellow Pages I have a solid knowledge and experience in assisting guests by providing their needs , documention, emailing, setting up appointments, cold calling and lead generation. I had successful experience in upselling and closing deals with our customers , and appointment setting.In addition, I found that my problem-solving skills, time management skills and creative thinking skills were enhanced by working as part of a team and by considering other people’s ideas. I believe that my knowledge, attribute, skills, working experience, and inspiration that the position required makes me suitable candidate for this post. With my proven commitment to delivering the highest level of assistance, I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration. I am eager to have the chance to discuss this position with you . Please contact me at +639507966601 .Thank you for your attention, and I look forward to hearing from you. Sincerely, Angelica Skype: live:.cid.9783bacc19e0fbc8 Whatsapp:+639507966701 Facebook:Lyka Noryz Email: angelicaoficial@yahoo.com
$30 hourly
Karol W.
- 5.0
- (10 jobs)
Mandeville, MANCHESTER
Customer Service
Data Entry
Typing
Administrative Support
Children's Literature
Child Counseling
Literacy
Tutoring
Special Education
Curriculum Plan
English Tutoring
Teaching
Editing & Proofreading
I am a passionate and dedicated educator with over thirteen (13) years of experience in early childhood and primary education. Currently, I teach Grade 2, where I work closely with young learners to build strong foundations in literacy, numeracy, critical thinking, and social development. As a mother of two (2), I have gained a deeper appreciation for the importance of quality education during a child's formative years, further strengthening my commitment to student success. Throughout my career, I have remained committed to continuous professional growth, recognizing that the developmental needs of students are constantly evolving. I attribute much of my success to being a lifelong learner who actively researches and implements innovative teaching strategies to meet diverse learning needs and help students achieve their full potential. I possess an excellent command of the English language and have extensive experience tutoring students of various ages in both oral and written communication. My ability to adapt instruction to individual learning styles enables me to support learners in achieving academic confidence and success. In addition to classroom teaching, I develop educational resources and learning materials for educators and parents to support effective teaching and learning. My professional experience has also equipped me with strong administrative and technical skills, including data entry, document preparation, information processing, and file conversion between PDF and Microsoft Office formats. I am a collaborative team member who values professional relationships, embraces new challenges, and is always eager to learn, share knowledge, and contribute positively to the success of my students, colleagues, and educational community.
$11 hourly
Abrar H.
- 4.9
- (36 jobs)
Chishtian, PB
Customer Service
Ecommerce Theme Installation
Ecommerce Store Setup
Ecommerce Site Setup
Ecommerce Plugin Installation
Ecommerce Storefront Design
Ecommerce Order Fulfillment
Ecommerce Product Upload
Manage Ecommerce Site
WordPress
Manage eBay Site
Amazon Product Research
Amazon Seller Central
Amazon Listing Optimization
Shopify Dropshipping
Product Research
API Integration
Website Integration
Landing Page Design
Shopify Website Design
Multichannel specialist (Shopify, Amazon, eBay, Walmart, Wordpress, Etsy and integration apps Expert) ✔ 7+ Years of Experience ✔ 6000+ Hours ✔ 35+ Clients ✔ All Five Star Feedback ✨ Your E-commerce Growth Partner | Strategy, Systems, and Scalable Results ✨ My name is Abrar Hussain, and I am a full-service E-commerce Manager with over 7 years of hands-on experience managing and scaling brands across major marketplaces. I help sellers launch, clean, optimize, and scale their stores with a structured approach focused on data accuracy, strong listings, automation, and account health. From backend catalog fixes to full marketplace expansion, I handle the entire operation. ◆ HERE’S WHAT I BRING TO THE TABLE: ✔ Product Listing Creation and Optimization using Flat Files and Bulk Templates ✔ Catalog Cleanup, Variation Fixes, Attribute Mapping, and Error Resolution ✔ Storefront Design, A+ Content, Enhanced Brand Content ✔ Order Management, Fulfillment Setup, Shipping Templates ✔ FBA, FBM, WFS, and 3PL Coordination ✔ Promotions, Coupons, and Sales Strategy ✔ A-Z Claims, Chargebacks, Returns and Refund Management ✔ Account Health Monitoring and Compliance Handling ✔ Performance Analytics and Growth Strategy ✔ Bulk Upload Management for Large SKU Catalogs ✔ Dropshipping, Wholesale, and Multi-Channel Expansion ◆ PLATFORMS I HAVE WORKED ON: Amazon Seller Central and Vendor Central Walmart Seller Center Target Plus TikTok Shop Wayfair eBay Shopify Square space Etsy WooCommerce BigCommerce Magento WordPress Hubspot Wix Shopwired ◆ THIRD PARTY INTEGRATION EXPERTISE: I specialize in multi-channel synchronization, automation, and system accuracy. ✔ SellerCloud Advanced Workflows including SKUstack, Skublox, ShipBridge, Orderback ✔ ChannelAdvisor / Rithum ✔ CommerceHub and DSCO ✔ CedCommerce ✔ SellBrite ✔ Listing Mirror ✔ LitCommerce ✔ GoFlow ✔ Zoho Inventory ✔ NetSuite Oracle ✔ SPS Commerce ✔ Channable ✔ Channel Gate ✔ Baselinker ✔ Marketplace Connect ✔ SellerChamp I ensure clean data flow between marketplaces, warehouses, and accounting systems. ◆ E-COMMERCE TOOLS & SOFTWARE: Helium 10 Jungle Scout Keepa SellerAmp AMZScout CamelCamelCamel MerchantWords Google Sheets Advanced Formulas Bulk Feed Templates Performance Dashboards ◆ COMMUNICATION & PROJECT MANAGEMENT: Slack Microsoft Teams Skype WhatsApp Telegram Google Chat ClickUp Trello Zoom ◆ QUANTIFIABLE RESULTS: ✔ Managed 10,000+ SKUs across multiple marketplaces ✔ Cleaned and restructured large product catalogs ✔ Improved listing quality score and organic ranking ✔ Increased client sales through structured optimization ✔ Successfully served 70+ clients ✔ Consistently maintained five star feedback ✔ Worked with Top Amazon sellers I focus on long-term partnerships and scalable systems, not short-term fixes. If you are looking for someone who understands both the technical backend and growth strategy of e-commerce marketplaces, I am ready to help. Let’s build, optimize, and scale your e-commerce business the right way.
$6 hourly
Tahir A.
- 4.9
- (22 jobs)
Multan, PB
Customer Service
Data Entry
eBay Marketing
Amazon Product Research
Walmart.com
Amazon Private Label
Amazon Marketing
Amazon Listing
Amazon Advertising Console
Pay Per Click Advertising
Amazon FBA Product Research
Amazon FBA
Amazon SEO
PPC Campaign Setup & Management
Amazon
Amazon PPC
eBay
Management Skills
Amazon Listing Optimization
Amazon Seller Central
I help Amazon brands increase sales, improve organic rankings and maximize profitability through strategic Amazon PPC management, Listing SEO, Seller Central management and catalog optimization. I am Tahir Abbas, an Amazon Seller Central Expert with over 6 years of experience helping private label and wholesale brands grow across Amazon marketplaces, including the US, UK, Canada, Germany, France, Italy, Spain and India. Whether you need ongoing account management or help solving a specific challenge, I focus on delivering measurable results that improve your business, not just completing tasks. My Expertise Amazon PPC Management • Sponsored Products, Sponsored Brands & Sponsored Display • Campaign setup, restructuring, and optimization • Keyword research & search term harvesting • Bid optimization & placement strategies • ACOS, TACOS & ROAS optimization • Product launch advertising strategies Amazon Listing SEO & Optimization • Amazon keyword research • SEO-optimized titles, bullet points & product descriptions • Backend search term optimization • Listing creation & optimization • Parent-child variation setup • Conversion rate optimization • Organic ranking improvement Amazon Seller Central Management • Complete Seller Central account management • Product listing creation & maintenance • FBA inventory management • Account health monitoring • Buy Box optimization • Performance monitoring & reporting Catalog Management & Technical Support • Flat file uploads & bulk listing updates • Variation creation, repair & merging • Browse node & attribute corrections • Suppressed & stranded listing recovery • Listing compliance issue resolution • Catalog troubleshooting Product Launch & Growth Strategy • Product research & competitor analysis • Product launch planning • PPC & SEO launch strategy • International marketplace expansion • Pricing & promotional strategy Results I Help Clients Achieve - Increase sales through data-driven PPC management - Improve organic rankings with optimized listings - Reduce wasted advertising spend - Increase conversion rates through Listing SEO - Resolve catalog issues quickly to restore sales - Build scalable Amazon systems for long-term growth Tools I Use • Amazon Seller Central • Helium 10 • Data Dive • Brand Analytics • Keepa • Sellerboard • Pacvue • Scale Insights • Teikametrics • Microsoft Excel • Google Sheets Why Clients Choose Me - 6+ years of Amazon marketplace experience - Strong expertise across PPC, Listing SEO, Seller Central, and Catalog Management - Data driven strategies focused on profitability, not vanity metrics - Clear communication and transparent reporting - Reliable support for both short-term projects and long-term partnerships If you are looking for an Amazon expert who can optimize your advertising, improve your listings, solve catalog issues or manage your Seller Central account from end to end, I'd be happy to discuss your project. Send me a message and let's grow your Amazon business.
$8 hourly
Jessa Marie A.
- 5.0
- (21 jobs)
Apalit, PAMPANGA
Customer Service
Cold Email
Email Support
Phone Support
Customer Support
Customer Relationship Management
Cold Calling
Real Estate
Data Entry
Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 6 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
$18 hourly
Charlene P.
- 5.0
- (40 jobs)
Calamba City, Laguna, Philippines
Customer Service
Etsy
Shopify
Shipping & Order Fulfillment Software
Walmart.com
Amazon
Product Research
Product Listings
Inventory Management
Order Fulfillment
Amazon FBA
Administrative Support
ChatGPT
SEO Keyword Research
𝙒𝙊𝙍𝙆 𝙎𝙈𝘼𝙍𝙏𝙀𝙍. Let experience do the work. 🧩 Amazon listing & catalog support 🛒 Ecommerce day-to-day operations ☎️ Customer service and issue resolution 𝙃𝙄𝙍𝙀 𝙈𝙀 and get reliable execution from day one 👇👇👇 🧩 𝘼𝙈𝘼𝙕𝙊𝙉 𝙇𝙄𝙎𝙏𝙄𝙉𝙂 & 𝘾𝘼𝙏𝘼𝙇𝙊𝙂 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I help Amazon sellers who are dealing with 𝙨𝙪𝙥𝙥𝙧𝙚𝙨𝙨𝙚𝙙 𝙡𝙞𝙨𝙩𝙞𝙣𝙜𝙨, 𝙗𝙧𝙤𝙠𝙚𝙣 𝙫𝙖𝙧𝙞𝙖𝙩𝙞𝙤𝙣𝙨, 𝙛𝙡𝙖𝙩 𝙛𝙞𝙡𝙚 𝙚𝙧𝙧𝙤𝙧𝙨, 𝙖𝙣𝙙 𝙘𝙖𝙩𝙖𝙡𝙤𝙜 𝙞𝙨𝙨𝙪𝙚𝙨 that quietly kill sales. I take care of the heavy lifting such as 𝘼𝙎𝙄𝙉 𝙩𝙧𝙤𝙪𝙗𝙡𝙚𝙨𝙝𝙤𝙤𝙩𝙞𝙣𝙜, 𝙥𝙖𝙧𝙚𝙣𝙩-𝙘𝙝𝙞𝙡𝙙 𝙫𝙖𝙧𝙞𝙖𝙩𝙞𝙤𝙣 𝙛𝙞𝙭𝙚𝙨, 𝙛𝙡𝙖𝙩 𝙛𝙞𝙡𝙚 𝙚𝙧𝙧𝙤𝙧 𝙧𝙚𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣, 𝙘𝙖𝙩𝙚𝙜𝙤𝙧𝙮 𝙖𝙣𝙙 𝙖𝙩𝙩𝙧𝙞𝙗𝙪𝙩𝙚 𝙘𝙤𝙧𝙧𝙚𝙘𝙩𝙞𝙤𝙣𝙨, 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙡𝙞𝙨𝙩𝙞𝙣𝙜 𝙘𝙡𝙚𝙖𝙣𝙪𝙥, 𝙖𝙣𝙙 𝙥𝙤𝙡𝙞𝙘𝙮-𝙗𝙖𝙨𝙚𝙙 𝙘𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙪𝙥𝙙𝙖𝙩𝙚𝙨. By fixing issues properly (not temporarily), I help restore listing health, stabilize Buy Box eligibility, and reduce repeat problems that cost sellers time and money. The result is a 𝙘𝙡𝙚𝙖𝙣𝙚𝙧 𝙘𝙖𝙩𝙖𝙡𝙤𝙜, 𝙛𝙚𝙬𝙚𝙧 𝙙𝙞𝙨𝙧𝙪𝙥𝙩𝙞𝙤𝙣𝙨, 𝙖𝙣𝙙 𝙨𝙢𝙤𝙤𝙩𝙝𝙚𝙧 𝙙𝙖𝙞𝙡𝙮 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨. Is this you? ⚠️ 𝙎𝙪𝙥𝙥𝙧𝙚𝙨𝙨𝙚𝙙 𝙤𝙧 𝙎𝙩𝙧𝙖𝙣𝙙𝙚𝙙 𝘼𝙎𝙄𝙉𝙨 → I identify the root cause and apply correct fixes. ⚠️ 𝘽𝙧𝙤𝙠𝙚𝙣 𝙋𝙖𝙧𝙚𝙣𝙩-𝘾𝙝𝙞𝙡𝙙 𝙑𝙖𝙧𝙞𝙖𝙩𝙞𝙤𝙣𝙨 → I troubleshoot variation structure and repair schemas. ⚠️ 𝙁𝙡𝙖𝙩 𝙁𝙞𝙡𝙚 𝙀𝙧𝙧𝙤𝙧𝙨 & 𝙐𝙥𝙡𝙤𝙖𝙙 𝙁𝙖𝙞𝙡𝙪𝙧𝙚𝙨 → I resolve validation errors and ensure clean submissions. ⚠️ 𝘾𝙖𝙩𝙚𝙜𝙤𝙧𝙮 & 𝘼𝙩𝙩𝙧𝙞𝙗𝙪𝙩𝙚 𝙈𝙞𝙨𝙢𝙖𝙩𝙘𝙝𝙚𝙨 → I correct taxonomy and backend attribute data. ⚠️ 𝙇𝙞𝙨𝙩𝙞𝙣𝙜 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 & 𝙋𝙤𝙡𝙞𝙘𝙮 𝙄𝙨𝙨𝙪𝙚𝙨 → I apply Amazon policy-based corrections safely. 🛒 𝙀𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝘿𝘼𝙔-𝙏𝙊-𝘿𝘼𝙔 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 For eCommerce owners juggling multiple tasks, I handle the 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙬𝙤𝙧𝙠 𝙩𝙝𝙖𝙩 𝙠𝙚𝙚𝙥𝙨 𝙩𝙝𝙚 𝙨𝙩𝙤𝙧𝙚 𝙧𝙪𝙣𝙣𝙞𝙣𝙜 𝙨𝙢𝙤𝙤𝙩𝙝𝙡𝙮. This includes 𝙤𝙧𝙙𝙚𝙧 𝙥𝙧𝙤𝙘𝙚𝙨𝙨𝙞𝙣𝙜, 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙘𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙞𝙤𝙣, 𝙞𝙣𝙫𝙚𝙣𝙩𝙤𝙧𝙮-𝙧𝙚𝙡𝙖𝙩𝙚𝙙 𝙡𝙞𝙨𝙩𝙞𝙣𝙜 𝙛𝙞𝙭𝙚𝙨, 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙙𝙖𝙩𝙖 𝙪𝙥𝙙𝙖𝙩𝙚𝙨, 𝙖𝙣𝙙 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 across daily workflows. By keeping operations organized and customers supported, I help reduce errors, prevent delays, and free up your time to focus on growth instead of constant fixes. 𝙔𝙤𝙪 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙞𝙣𝙜 𝙩𝙝𝙚𝙨𝙚 𝙞𝙨𝙨𝙪𝙚𝙨? ⚠️ 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙊𝙫𝙚𝙧𝙡𝙤𝙖𝙙 → I take over routine operations reliably. ⚠️ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝘽𝙤𝙩𝙩𝙡𝙚𝙣𝙚𝙘𝙠𝙨 → I manage communication and resolutions professionally. ⚠️ 𝙄𝙣𝙫𝙚𝙣𝙩𝙤𝙧𝙮-𝙍𝙚𝙡𝙖𝙩𝙚𝙙 𝙇𝙞𝙨𝙩𝙞𝙣𝙜 𝙋𝙧𝙤𝙗𝙡𝙚𝙢𝙨 → I troubleshoot inventory-driven listing errors. ⚠️ 𝙄𝙣𝙘𝙤𝙣𝙨𝙞𝙨𝙩𝙚𝙣𝙩 𝘽𝙖𝙘𝙠𝙚𝙣𝙙 𝘿𝙖𝙩𝙖 → I clean up and stabilize backend listing data. 🧰 𝙏𝙊𝙊𝙇𝙎 & 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 𝙄 𝙒𝙊𝙍𝙆 𝙒𝙄𝙏𝙃 𝙀𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨: Amazon, Shopify, Walmart, Bigcommerce, Newegg, eBay, Etsy 𝘼𝙢𝙖𝙯𝙤𝙣 𝙖𝙣𝙙 𝙀𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙏𝙤𝙤𝙡𝙨: Keepa, Helium 10, Jungle Scout, SkuGrid, SellerCloud, Everbee 𝙇𝙞𝙨𝙩𝙞𝙣𝙜𝙨, 𝙆𝙚𝙮𝙬𝙤𝙧𝙙𝙨 & 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝: Soovle, Keywords Everywhere 𝙊𝙧𝙙𝙚𝙧𝙨, 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 & 𝙊𝙥𝙨: Gorgias, Groove, Missive, ShipStation, Shippo, Extensiv, Zoho, Slack, Amazon MCF 𝙋𝙧𝙤𝙟𝙚𝙘𝙩, 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 & 𝘼𝙄: Asana, Canva, CapCut, ChatGPT, Jasper AI, Gemini 𝙒𝙤𝙧𝙠𝙨𝙥𝙖𝙘𝙚: Google Workspace, Microsoft Office 𝘽𝙊𝙉𝙐𝙎: ✨ I am 𝙙𝙚𝙩𝙖𝙞𝙡-𝙤𝙧𝙞𝙚𝙣𝙩𝙚𝙙, 𝙥𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚, 𝙖𝙣𝙙 𝙝𝙖𝙫𝙚 𝙖 𝙨𝙩𝙧𝙤𝙣𝙜 𝙨𝙚𝙣𝙨𝙚 𝙤𝙛 𝙤𝙬𝙣𝙚𝙧𝙨𝙝𝙞𝙥. I treat my clients’ businesses like my own, paying close attention to every detail and taking proactive steps to overcome challenges before they become problems. By owning every task and staying proactive, I’m committed to our shared success. 👉 𝙇𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧 𝙖 𝙑𝘼 𝙬𝙝𝙤 𝙘𝙖𝙣 𝙨𝙩𝙚𝙥 𝙞𝙣 𝙖𝙣𝙙 𝙜𝙚𝙩 𝙩𝙝𝙞𝙣𝙜𝙨 𝙢𝙤𝙫𝙞𝙣𝙜 𝙧𝙞𝙜𝙝𝙩 𝙖𝙬𝙖𝙮? Here’s how we can get started: 1️⃣ Reach out via 𝙐𝙥𝙬𝙤𝙧𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 2️⃣ Use the 𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚 𝙖 𝙈𝙚𝙚𝙩𝙞𝙣𝙜 option 3️⃣ Pick a time that works for a quick discovery chat We’ll go over your setup, identify what needs fixing, and map out next steps to get your operations running smoothly. Ready when you are, Charlene
$7 hourly
Ethelgine R.
- 5.0
- (7 jobs)
Quezon City, METRO MANILA
Customer Service
Customer Satisfaction
Communication Etiquette
Virtual Assistance
Social Media Website
Administrative Support
Answered Ticket
Email Communication
Order Tracking
Online Chat Support
Email Support
I'm Ethel from Manila, Philippines. I'm doing freelance work since 2018. I am an experienced Virtual Assistant and Team Lead who is passionate about my work. Career trajectories are a funny thing. Job ads promise a steady ladder path to success. Mine, though, appears more like the ECG results of a cardiac stroke patient— irregularly spiking and yet against all odds, it brought things back into a full circle. But I’m getting ahead of myself. You see, I’m a dentist by training. I spent 8 years in school learning everything from broad life sciences to specialized geriatric oral care. Yet after graduating, I ironically ended in a field that is the complete 180 of the more 1:1, up-close-and-personal nature of my profession. I got hired in the BPO industry. (Can anything get more faceless and remote than that?!) Strangely though, I found myself doing remarkably well at my job. At a local telecoms company, I was promoted twice (CSR to Escalation, and then to Team Lead) within a year. In 2005, I worked for the US-based account Microsoft Xbox. From a frontline agent, I was promoted to Quality Specialist— first in Quezon City, and then in Clark, where we pioneered an additional site by virtue of QC’s strong showing. In a little over a month since we started, we achieved an astounding 85%+ quality rating. (For context, the average regional account performance is 55%-80%) I partly attribute this success to all my years of dentistry— I thrived in delicate, pressure-filled situations. I leveraged the critical need for detail-orientedness into the job (God knows how the tiniest misalignment in the mouth can wreak havoc on my patient’s bite!). I even excelled in empathy and active listening because I have always been keyed in into my patients’ comfort levels and sensitivities. Getting promoted to Quality Supervisor in 2009, and then Team Manager for another account in 2011, allowed me to continue mentoring while giving me a deeper perspective of the operational and client relations side of the business. My lateral movement to Recruitment in 2016 enriched my understanding of workplace standards and trends, as well as strengthened my administrative skillsets. After 13 years that saw me through 3 successful company acquisitions, I opted to transition to online freelancing to take better control of my time. Between 2018 and the present, I worked in various roles that ranged from customer service to sales to B2B. I am excited to bring to the table all these experiences. I am dedicated, hard-working, fast learner, loyal and a team player individual. I strive in a postive workplace but I can also work under pressure with integrity. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: ✅Customer Care ✅Email Handling ✅Chat Support ✅Technical Support ✅Customer Care ✅45 WPM with 99% accuracy Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Slack Zendesk Salesforce - Omni Gladly Laravel Ship Station Shopify, eBay Facebook WordPress Taleo Clickbank PayPal ConvertKit I've always believed that every customer deserves to be happy and it is possible if we provide good customer service to them. Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. I'm looking forward to working with you!
$10 hourly
Ma Eloisa S.
- 5.0
- (18 jobs)
Malolos, CENTRAL LUZON
Customer Service
Amazon Listing Optimization
Etsy Listing
Ecommerce
Amazon FBA
Amazon
Amazon Seller Central
Graphic Design
Amazon Webstore
Inventory Management
Account Management
Virtual Assistance
Social Media Management
Product Research
SEO Keyword Research
I'm an experienced E-Commerce Operations Expert helping brands manage, optimize, and scale their online stores across leading marketplaces, including Amazon FBA, Shopify, Walmart, Mirakl, eBay, and Etsy. I specialize in marketplace operations, store management, product listings, order processing, inventory coordination, and day-to-day eCommerce support to help businesses improve efficiency and grow their online presence. I support businesses with day-to-day e-commerce operations, including product listing optimization, inventory management, order processing, catalog updates, and marketplace tasks. My goal is to help store owners save time, improve efficiency, and keep their operations running smoothly. With experience managing multiple marketplaces, I can provide reliable support for tasks that help brands maintain and grow their online presence. 🌎 Marketplaces & Platforms I Specialize In • Amazon Seller Central • Walmart Marketplace • Shopify • eBay • Etsy • Temu • Tiktok • Faire • Wayfaire • Spoonflower • Mirakl Connect Marketplaces Kohl's Macy's Belk Debenhams Mathis Home Decathlon Best Buy Canada And many more 💼 Services I Offer Marketplace Management ✔ Amazon Seller Central account management ✔ Walmart Marketplace operations ✔ Shopify store administration ✔ eBay and Etsy management ✔ Mirakl marketplace onboarding and maintenance Product Listing & Catalog Management ✔ Product listing creation and optimization ✔ Bulk product uploads and updates ✔ Variation setup and catalog organization ✔ Product attribute mapping ✔ Category and collection management ✔ Image and content updates ✔ Listing quality control Inventory & Order Management ✔ Inventory synchronization across channels ✔ Stock monitoring and updates ✔ Order processing and fulfillment support ✔ Shipment tracking and issue resolution ✔ Marketplace compliance monitoring Marketplace Growth Support ✔ Product research and competitor analysis ✔ Listing optimization for increased visibility ✔ PPC support and marketplace promotions ✔ Catalog expansion and marketplace launches ✔ Performance monitoring and reporting Customer Service & Administrative Support ✔ Customer inquiries and seller support ✔ Returns and refund management ✔ Data entry and spreadsheet management ✔ Operational process improvement ✔ Marketplace troubleshooting 📈 Results Delivered ✔ Managed 5,000+ product listings across multiple marketplaces ✔ Maintained 99%+ order accuracy and operational compliance ✔ Supported multiple six-figure ecommerce brands ✔ Successfully onboarded products to numerous Mirakl marketplaces ✔ Improved listing quality and marketplace visibility ✔ Managed day-to-day ecommerce operations across multiple sales channels Why Clients Work With Me ✅ Strong Attention to Detail ✅ Reliable Communication ✅ Fast Turnaround Time ✅ Proven Long-Term Client Relationships ✅ Multi-Marketplace Expertise Whether you need help managing a single marketplace or coordinating operations across Amazon, Walmart, Shopify, eBay, Etsy, and Mirakl channels, I can help simplify your workflow and support your business growth. 📩 Send me a message and let's discuss how I can help your ecommerce business run more efficiently and scale faster.
$7 hourly
Hammad F.
- 5.0
- (20 jobs)
Multan, PB
Customer Service
Search Engine Optimization
Shopify SEO
Shopify
Dropshipping
Product Listings
Microsoft Excel
eBay Marketing
Ad Campaign
PPC Campaign Setup & Management
SEO Content
eBay Listing
Etsy Listing
Walmart.com
Amazon PPC
Amazon Seller Central
Hi, I'm Hammad Fazal, a Top Rated Plus eCommerce Store Manager with 6+ years of hands-on experience, $60K+ earned, 19 completed jobs and 8,000+ hours on Upwork. I specialize in managing and growing multi-channel eCommerce businesses across Amazon, Walmart, Shopify and eBay. From product listings and SEO to PPC campaigns, inventory management and order fulfillment, I handle the full store operations so business owners can focus on scaling. I work best with small and medium businesses that need a reliable long term manager, not just a quick fix. If your store needs someone who understands marketplace algorithms, backend operations and growth strategies, I'm here to help end to end. 🚀 Marketplace Expertise I manage accounts, listings, operations, and growth strategies across all major marketplaces: 🛒 Amazon Seller Central 🔸 SEO-optimized listings, titles, bullet points and descriptions 🔸 PPC campaign setup, management and optimization 🔸 A+ content creation and Brand Registry 🔸 FBA shipments, flat file and bulk uploads 🔸 Variation listings and catalog management 🔸 Chargeback and reimbursement claims 🔸 Account health monitoring and keyword research 🏪 Walmart Marketplace 🔸 Seller Center setup and full account management 🔸 WFS onboarding and fulfillment setup 🔸 SEO-optimized listings and attribute optimization 🔸 Bulk uploads and listing error resolution 🔸 Performance tracking and order management 🛍️ Shopify 🔸 Store setup and ongoing management 🔸 Product uploads and collection setup 🔸 Theme customization and app integration 🔸 SEO optimization and email marketing 🔸 Storefront management and navigation setup 📦 eBay 🔸 Store setup and full management 🔸 Title and description optimization, eBay SEO 🔸 Promotional campaigns and inventory management 🔸 Customer service and order processing 🔸 Auctiva and Turbo Lister listing management 🔗 Multi-Channel Management 🔸 SellerCloud, Marketplace Connect (Codisto) and Sellbrite 🔸 Real-time inventory sync across all platforms 🔸 Centralized order management and fulfillment 🛠️ Tools I Use Daily Helium 10, Jungle Scout, Viral Launch, Keepa, Auctiva, Zentail, Turbo Lister, Merchant Keywords, SellerCloud, Sellbrite, Codisto ✅ Why Clients Work With Me 🔸 Top Rated Plus — consistent 5 star feedback across 19 jobs 🔸 8,000+ hours of real store management experience 🔸 Long term clients across international brands and growing SMBs 🔸 Fast response and clear communication 🔸 I treat your store like my own 📩 Message me today and I'll share a free store audit and a clear plan to improve your listings, ads and operations. Amazon Seller Central, Amazon FBA, Amazon FBM, Amazon PPC, Amazon Listing Optimization, Amazon SEO, A+ Content, Amazon Advertising, FBA Shipments, Flat File Upload, Amazon Account Health, Amazon Keyword Research, Walmart Marketplace, Walmart Seller Center, Walmart WFS, Walmart Listing SEO, Walmart Bulk Upload, Walmart Account Management, Shopify Store Management, Shopify SEO, Shopify Store Setup, Shopify Theme Customization, Shopify Product Upload, eBay Store Management, eBay SEO, eBay Listing Optimization, eBay Promotions, Multi-Channel eCommerce, SellerCloud, Sellbrite, Marketplace Connect, Codisto, Helium 10, Jungle Scout, eCommerce Virtual Assistant, eCommerce Manager, Product Listing, Inventory Management, Order Fulfillment, PPC Management, Customer Service, Account Health Management
$20 hourly
Granit S.
- 5.0
- (36 jobs)
Frankfurt am Main, HE
Customer Service
Digital Marketing
Virtual Assistance
Database Management
Ecommerce
Tech & IT
Data Entry
Social Media Marketing
Video Production
WordPress Development
WordPress e-Commerce
Data Processing
Web Service
WordPress
Video Editing
I help companies keep their operations clean, structured, and running without friction. Most businesses don’t break on strategy. They break in execution. Product data, listings, workflows, spreadsheets, internal tools. That’s where we work. I don’t just execute tasks. I fix processes, remove errors, and make sure operations scale without turning into chaos. My background comes from enterprise back office environments with regulated processes, SAP workflows, and high risk case handling. That shows in how I structure systems and how we communicate. This is hands on operational support for companies that want things done right the first time. 🧠 Core Capabilities ⚙️ Automation and Systems • Build and maintain n8n workflows • API integrations across shops, marketplaces, CRMs, logistics, internal tools • Order, listing, and data sync automation • Error handling, logging, retries, fallback logic • Workflows that hold up under real load, not demo setups 🛒 E-Commerce Operations • Product uploads and flatfiles for Amazon, Kaufland, OTTO, eBay, TEMU, LeroyMerlin, ManoMano and much more... • Listing creation, variation logic, backend keywords, image compliance • Data cleanup, structure fixes, rejection prevention • Platform-specific logic, not blind copy-paste 📦JTL Wawi and JTL Ecosystem • Full JTL Wawi setup and optimization • Artikelstammdaten structure, attribute logic, variation handling • JTL Ameise imports and exports, clean mass data processing • Marketplace connections via JTL eazyAuction • Order flow, warehouse logic, and process automation inside JTL • Error fixing in listings, stock sync, and offer mapping • Building stable workflows between JTL and external systems 🎨 Photoshop for E-Commerce & Operations • Amazon compliant main and gallery images • Background cleanup, resizing, formatting • Text edits, layout fixes, compliance adjustments • Batch processing with structured PSD handling • Fast production, no overdesign 🏢 Enterprise Back Office Operations • Managing large operational projects with budget and deadline control • Handling recurring services and critical special cases • Ownership of high risk, time sensitive processes • Escalations, complaints, and sensitive issue resolution • Coordination across teams and external partners • Clear communication under pressure 📊 Excel & Google Sheets • Dashboards and planning tools • Clean formulas that don’t break • Spreadsheet driven automation • VBA where it actually adds value 🌐 Web & Media Support • Website builds and maintenance • Time tracking systems integrated into client websites • Internal tools connected directly to workflows • Not just design, websites that actually support operations • Video edits and assets, fast and clean 🔧 How I work: • I understand systems before changing anything • Structured approach, no guesswork • Independent execution, no hand holding • Issues get identified early and fixed properly • Operations stay stable under load Stability is not accidental. It’s built. ✅ Why clients hire me? Because they’re dealing with: • inconsistent data • broken listings • constant rework • people who need instructions for everything • processes that fail once volume increases We bring structure. Errors drop. Work keeps moving without constant oversight. 🎯 Fit check Good fit if you want: • senior level execution • reliable operations • clean, scalable systems • minimal micromanagement Not a fit if you want: • lowest cost over quality • task execution without thinking • constant supervision
$9 hourly
Farhan M.
- 4.8
- (19 jobs)
Dera Ghazi Khan, PB
Customer Service
Etsy Listing
eBay PPC
Product Catalog Setup & Optimization
Microsoft Excel
Lead Generation
Amazon Listing Optimization
Amazon FBA
Shopify
Amazon Seller Central
Amazon PPC
Data Entry
👋 𝗛𝗶, 𝗜’𝗺 𝗙𝗮𝗿𝗵𝗮𝗻 —🏆 𝗦𝗲𝗻𝗶𝗼𝗿 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗩𝗔 | 𝗠𝘂𝗹𝘁𝗶-𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 | 𝟱+ 𝗬𝗲𝗮𝗿𝘀 I’m a results-driven eCommerce freelancer with 5+ years of hands-on experience managing and scaling stores across Amazon Seller & Vendor Central, Walmart, eBay, Shopify, Etsy, Wayfair, Faire, and Target+. I help brands optimize listings, fix account & catalog issues, manage inventory, and increase visibility through SEO & PPC—with a strong focus on accuracy, compliance, and growth. ________________________________________ 🔑 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 & 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀 🛒 𝗔𝗺𝗮𝘇𝗼𝗻 𝗦𝗲𝗹𝗹𝗲𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 • Listing creation from scratch (manual & flat file) • Parent–child variations & ASIN merges • SEO keyword research (Helium 10, MerchantWords, Jungle Scout) • PPC campaign optimization (ACOS-focused) • FBA shipment creation & reconciliation • Account Health, VoC, suppressed & stranded listing fixes • A+ Content (EBC) & Storefront creation • Brand catalog checks & feedback removal • Amazon Seller Support case management 🏬 𝗪𝗮𝗹𝗺𝗮𝗿𝘁 𝗦𝗲𝗹𝗹𝗲𝗿 & 𝗦𝘂𝗽𝗽𝗹𝗶𝗲𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 • Item 360 listings & variations • Flat file & feed-based inventory updates • Shipping overrides & order processing • LQS improvement & attribute mapping 🛍 𝗲𝗕𝗮𝘆 • SEO-optimized listings & variations • HTML templates & promoted listings • Best Offer setup & promotions 🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 • Product uploads (manual & CSV) • Variant creation & order tracking • Theme edits, collections & bulk updates 🎨 𝗘𝘁𝘀𝘆 • Product listings with SEO tags • Variations & keyword optimization 🏠 𝗪𝗮𝘆𝗳𝗮𝗶𝗿, 𝗙𝗮𝗶𝗿𝗲 & 𝗧𝗮𝗿𝗴𝗲𝘁+ • Product listing & catalog management • Inventory, logistics & compliance • Error resolution & marketplace guidelines ________________________________________ 🛠 𝗧𝗼𝗼𝗹𝘀 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 Helium 10 | MerchantWords | Viral Launch | Jungle Scout | Sellbrite | GeekSeller Asana | Trello | Monday | Airtable | Slack | Google Docs ________________________________________ 🚀 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 • Detail-oriented & deadline-driven • Strong reporting (weekly, monthly & recurring) • Clear communication & fast response • Marketplace-compliant, scalable execution I’m available to start ASAP and would love to discuss how I can support your business. A quick call would be a great way to align goals and expectations. Looking forward to working together! 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: Amazon Virtual Assistant, Amazon FBA Expert, Amazon Seller Central, Amazon Listing Optimization, Amazon PPC Management, Amazon Product Research, Amazon Keyword Research, Amazon Account Management, Amazon A+ Content, Amazon Store Setup, Shopify Virtual Assistant, Shopify Developer, Shopify SEO, Shopify Store Manager, Shopify Theme Customization, Shopify Product Listing, Shopify Marketing Expert, Shopify Dropshipping Expert, eCommerce Virtual Assistant, eCommerce Automation, eCommerce Store Optimization, Multi Channel eCommerce Expert, SellerCloud Specialist, Sellbrite Expert, Marketplace Connect Expert, Walmart Seller Central, Walmart Marketplace Expert, Walmart Listing Optimization, eBay Store Manager, eBay Listing Optimization, Etsy Virtual Assistant, WooCommerce Manager, Inventory Management, Order Fulfillment, Product Listing Optimization, Product Upload, Competitor Analysis, Conversion Optimization, Product Launch Strategy, eCommerce Business Growth, Customer Support, Data Entry for eCommerce, Multi Marketplace Integration, Store Maintenance, eCom Expert, Amazon Expert, Amazon PPC, Amazon FBA, Amazon PPC Expert, Amazon PPC Manager, Amazon PPC Advertising, Amazon PPC Specialist, Amazon Flat Files, Amazon Sales Boost, Amazon Case Handling, Amazon Listings Merge, Amazon Vendor Central, Amazon Order Processing, Amazon Customer Service, Amazon PPC & Promotions, Amazon Competitor Analysis, Amazon Store Front Creation, Amazon Reports Management, Amazon Inventory Management, Amazon Listings Single/Variation, Initial Product Keyword Researcher, Amazon Enhanced Brand Content, Amazon Browse Node Errors Fixing, Amazon FBA Complete Management, Amazon Backend Keywords Research, Amazon Account Health Management, Amazon Reimbursement Case Handling Expert, Amazon Title Bullet Points & Description Optimization, Amazon Product Research for Private Label
$10 hourly
Ibrar Q.
- 5.0
- (5 jobs)
Abbottabad, NSW
Customer Service
Medical Mastermind Medical Billing Services
Data Collection
Invoicing
Medical Billing & Coding
Human Resources Compliance
Human Resource Information System
Medical Billing
Data Entry
I have experience of 6-year in Medical Billing. I have been exposed to most of the areas in Patient and Insurance Billing such as: 1. Patient account management which includes patient registration and appointment scheduling. 2. Verification of patient eligibility and benefits and identification of correct payers. 3. Claims Creation from EMR or Superbill 4. Resolving Clearinghouse rejections and some EDI errors 5. Verification of Provider Contract Info [contract, network participation, contract fee schedule] with payers/insurances to assure that providers are being paid correctly 6. Payment Posting from insurances and patient and dealing with Zero-Paid EOB's 7. Setting up ERA and assisting in provider's EFT setup 8. AR follow up which includes insurance phone calls 9. Resolving claim issues and denials 10. Registration of provider tools such as Availity, Navinet, UHC-Link, Optum, etc. Aside from professional billing, I was also able to handle a practice that does Facility Billing [uses UB-04 form]. I possess exceptional knowledge in anatomy and physiology, pharmacology, and CPT and diagnosis coding. Apart from medical claims, I also have experience in submission of EAP and Worker's Comp Claims. I am proud to say that the sites/practices I have worked with had zero to minimal instances of denials that can no longer be reversed. Part of my experience is being a Team Lead/Assistant Billing Manager for 1 year overseeing 22 practices in different states in USA. For this reason, I am adept in dealing with wide array of commercial insurances, state Medicaid’s, different contractors of Medicare’s, and Medicare Supplemental Insurances. As an RCM Team Lead, I created practices' RCM reports and present these to providers/clients in a monthly basis to resolve issues that hinders increased revenue. Other responsibilities that I handled are training new hires, answering and resolving escalations, and coaching each team members on how to resolve issues and increase their productivity. I have been known with great quality of work. Once I start working in a site, I really try to research the codes and way of billing and learn the needs of my practice to be able to contribute more fully. One of my commendable skill is to help the site troubleshoot medical codes used in their practice and billing issues. In this way, I could help the site to increase their revenue and avoid unnecessary rejections or denials. In addition to these. I've been known not just by my managers but also my work mates and team mates as someone who is always available to share my knowledge and experience in resolving an issue and who is always ready to assist. One of my great attribute is being trustworthy. I always make sure that if I don't have enough work load in my sites, I always inform my Billing Managers so they can add me more tasks that need to be attended to. This is also my way to show that I really value my job and the experiences I can gain when faced with different tasks or issues. Before I ventured in medical billing and coding career, I was working in the field of online English teaching. I am fluent in English and can work well with other people. My online navigation career has been enhanced when I started to work as a part-time essay editor for a year and as an office-based full time online English teacher for almost 2 years. I am always driven in doing my task or job very well. When I was working as an online English teacher, my company let me focus in teaching Business English course which is the highest and most difficult course our company is providing at those times. One advantage I have gained in teaching this course is that it has let me tweak my knowledge with creating email and business letters and email etiquette. Aside from being familiar with MS Office tool and other use of applications and software, I can also type at least 40 words per minute with 98% accuracy. I have very good analytical and designing skills and can find ways to solve work-related problems even with minimal supervision. I have strong commitment to excellence and is looking for a new facet in medical billing career and online English teacher career that would provide further growth and development. Hire me and I will give you quality results!
$5 hourly
Mudassir M.
- 5.0
- (15 jobs)
Chishtian, PB
Customer Service
Real Estate Listing
Administrative Support
Amazon
Store Management
Customer Care
Shopify SEO
Inventory Management
Product Research
Ecommerce
Etsy Listing
eBay Listing
Product Description
Product Listings
Shopify
Virtual Assistance
Mudassir here and I am a dedicated and results-driven eCommerce specialist with strong expertise in product listing, Shopify product listing, eBay listing, Etsy listing, Amazon listing, eCommerce management, and complete store management. I help businesses build, manage, and scale their online stores by delivering accurate, high-quality, and conversion-focused product listings across all major eCommerce platforms. Over time, I have developed deep expertise in handling every aspect of product listing and store management, ensuring that each product is not only uploaded correctly but also optimized to attract customers and generate sales. My approach is simple: clean structure, SEO-focused content, and attention to detail. 💼 My Core Expertise 🔹 Product Listing (All Platforms) I specialize in creating professional and optimized product listing that improve visibility and conversion rates. Every product listing includes: ★ SEO-optimized titles and descriptions ★ Proper category selection ★ Accurate product details and specifications ★ Variant setup (size, color, material, etc.) ★ Image uploading and organization ★ Tagging and keyword optimization I ensure every product listing is clear, attractive, and aligned with platform standards. 🔹 Shopify Product Listing & Store Management I have strong hands-on experience in Shopify product listing and complete store management. I can: ★ Upload and manage bulk Shopify product listing ★ Create collections and organize products ★ Set up variants, pricing, and inventory ★ Add tags, metafields, and SEO elements ★ Maintain smooth and professional store management My goal is to make your Shopify store clean, user-friendly, and conversion-ready. 🔹 eBay Listing Optimization I provide accurate and high-performing eBay listing services including: ★ Keyword-rich titles for better ranking ★ Optimized descriptions and item specifics ★ Category and pricing optimization ★ Bulk eBay listing and revisions I focus on improving visibility and sales performance through well-structured eBay listing. 🔹 Etsy Listing & SEO For Etsy stores, I create engaging and optimized Etsy listing that match buyer intent: ★ SEO-friendly titles and descriptions ★ Proper use of Etsy tags and keywords ★ Attribute and category optimization ★ High-quality Etsy listing for better discoverability I help improve your shop visibility with strong Etsy listing strategies. 🔹 Amazon Listing & Optimization I offer professional Amazon listing services with attention to Amazon SEO: ★ Keyword-optimized titles, bullet points, and descriptions ★ Backend search terms optimization ★ Product variation setup ★ Category and compliance accuracy Every Amazon listing is designed to meet platform standards and increase conversions. 🔹 eCommerce Management & Store Management Beyond listing, I provide full eCommerce management and store management support: ★ Daily store operations handling ★ Inventory and product updates ★ Data entry and product organization ★ Bulk uploads and catalog management ★ Maintaining accuracy across all listings I ensure your store runs smoothly with efficient store management and structured workflows. 🛠️ Tools & Platforms ★ eCommerce Platforms: Shopify, Amazon Seller Central, eBay Seller Hub, Etsy, WooCommerce ★ Listing: DSers, AutoDS, Banana ★ Print-on-Demand: Printify, Printful, CustomCat, Gelato ★ AI & Content Tools: ChatGPT, Gemini, Canva ★ Image & Editing: Adobe Photoshop, Remove.bg ★ Data & Management: Google Sheets, Microsoft Excel, Notion, Google Drive, Dropbox ⭐ Why Choose Me? ★ Strong expertise in product listing, Shopify product listing, eBay listing, Etsy listing, Amazon listing, and eCommerce management ★ High attention to detail and accuracy ★ SEO-focused approach for better ranking ★ Reliable and consistent store management ★ Ability to handle large volumes of product listing ★ Clear communication and on-time delivery 📈 My Goal My goal is to help you grow your business through high-quality product listing, optimized Shopify product listing, professional eBay listing, effective Etsy listing, and high-converting Amazon listing, combined with reliable eCommerce management and smooth store management. I don’t just add products, I build systems that help your store scale. If you’re looking for an expert in product listing, Shopify product listing, eBay listing, Etsy listing, Amazon listing, eCommerce management, and store management, I’m ready to help you take your business to the next level. Let’s work together and turn your store into a high-performing eCommerce brand. 🚀 Regarding your project, I am available to start immediately and ensure high-quality work with full dedication. If you have any specific requirements or need adjustments, I am always ready to assist.
$85 hourly
Cristian G.
- 5.0
- (3 jobs)
Artesia, CA
Customer Service
Cold Email
Cold Call
Sales Call
Relationship Management
Sales
Problem Resolution
High-Ticket Closing
I have worked in sales for the last 10+ years. I am great at qualifying leads and solving their problems. I have successfully increased my sales year over year for the last 9 years. While my industry was down overall last year I managed to be up 10% year over year. I attribute this to consistency, determination, and great relationship building that brings referrals.
$35 hourly
Danika M.
- 5.0
- (10 jobs)
Austin, TX
Customer Service
Community Strategy
Community Management
Customer Support
Social Media Management
HR & Business Services
Zendesk
UC Berkeley grad with expert experience in customer support. I came into this line of work because I love helping people and am extremely organized and efficient!
$35 hourly
Michelle D.
- 5.0
- (5 jobs)
Moline, IL
Customer Service
Phone Communication
Marketing Management
Records Management
Scheduling
Cold Calling
Sales
I have over 20 years of professional experience in a Management role with Non-Profit Organizations, Sales and Marketing and Health and Fitness. For the past 12 years I have spent my professional career as a successful sales and marketing consultant for several companies. I have worked in telemarketing, lead generation, customer service, appointment setting, inside and outside sales as well as training sales staff. I graduated from the University of Southern Colorado with a bachelor's degree in Child Psychology, Personal Training and Coaching. I received an athletic scholarship to play softball and basketball and was a four time team captain, all conference selection. In 1995 I was invited to try out for the US Olympic Softball Team. Being a student athlete taught me the importance of being a team player, always representing your team with integrity and most importantly, accepting that you can always learn from others. I am a dedicated, hard working woman who will bring matchless talent and abilities to your team. I pride myself in professionalism, integrity, self motivation and accountability. I am detail oriented and understand the importance of representing each company I work for with professionalism and excellence. I thrive on challenge and change, and I look forward to new opportunities to build positive customer relationships everyday. I am confident with my educational background and professional experience, that I will make a positive and inimitable contribution to your company.
$34 hourly
Cheyenne H.
- 5.0
- (16 jobs)
Cleveland County, OK
Customer Service
Employee Training
Administrative Support
Phone Communication
Customer Retention
Account Management
Customer Acquisition
Email Communication
Sales
Are you seeking assistance with customer acquisition, follow-up with lost leads, onboarding new clients, customer retention, or account management? These are areas where I excel and take pleasure, and I am eager to put my skills to work in helping your business grow and building trust with your clients. My experience includes several years of remote work with start-ups, as well as the ability to self-manage effectively and maintain a strong drive for perfection. My palpable passion for helping customers succeed and reach their goals is evident in my coaching approach. My friendly, caring, and upbeat personality translates well to my phone presence, as I have a talent for quickly building trust with clients and winning them over, even in challenging situations. I enjoy working collaboratively with others and am a dedicated team player who is always willing to help colleagues. Additionally, I have created training materials and conducted one-on-one and group training. I firmly believe that customer education plays a crucial role in the buying process today, and my goal is to become a Subject Matter Expert in order to provide customers with the knowledge and confidence necessary to make informed decisions. I am excited about the opportunity to work with you and bring my passion, charisma, and strong work ethic to your company.
$37 hourly
Chelsey B.
- 4.9
- (27 jobs)
Port Orange, FL
Customer Service
Administrative Support
Community Engagement
Social Media Website
Community Moderation
Graphic Design
Social Media Marketing
Social Media Management
Social Media Content Creation
Community Management
I’m a dedicated Customer Support & Administrative Professional with 10+ years of experience helping businesses streamline operations, improve customer satisfaction, and stay organized behind the scenes. I pride myself on my strong work ethic, reliability, and ability to ensure every client and customer feels supported. My background includes managing high-volume inboxes, responding to customer inquiries, updating databases, processing account or order changes, and maintaining clear, accurate records. I’m highly detail-oriented, tech-savvy, and comfortable working independently while keeping communication consistent and professional. I’m here to make your workload lighter, your customers happier, and your operations smoother.
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