Technical Support Specialist Job Description Template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

Hire Technical Support Specialists

Looking to find work instead?

Trusted by

Technical Support Representative Job Description Template

Technical support representatives play a critical role in ensuring smooth operations for businesses by providing timely assistance to customers experiencing technical issues. Whether it’s troubleshooting computer systems, answering customer inquiries, or configuring software and hardware, they are the first line of support for resolving challenges and enhancing customer satisfaction. Skilled in problem-solving, communication skills, and technical knowledge, technical support representatives are essential to maintaining a company's reputation for excellent service.

In industries ranging from information technology to call centers and customer service sectors, technical support representatives address a variety of technical problems across different platforms, including Windows, Mac, and operating systems. Their role often involves prioritizing tasks, documenting solutions, and collaborating with team members to deliver reliable solutions. Businesses rely on these professionals to improve customer experience, streamline processes, and ensure quick follow-up to maintain operational efficiency.

This technical support representative job description template will help you outline the role, responsibilities, and qualifications to attract top talent on Upwork. Whether you're looking for a full-time or remote work professional, this guide will assist in finding an ideal candidate to meet your organization's needs.

Copy to Clipboard

Job overview

A technical support representative provides technical assistance to customers, solving technical problems through effective communication and step-by-step guidance. This role involves troubleshooting computer systems, operating systems, and other technology-related concerns while maintaining a positive and professional demeanor. Ideal for professionals with technical knowledge, problem-solving skills, and the ability to prioritize customer issues in a fast-paced work environment.

Technical support representatives work in various settings, including call centers, help desks, and remote environments. They collaborate with team members and escalate complex issues to specialized technicians when needed. Successful candidates demonstrate strong interpersonal abilities, excellent written communication, and experience with Windows and Mac operating systems.

Key responsibilities

Provide technical assistance. Help customers troubleshoot technical issues related to software, hardware, and network connectivity.
Respond to customer inquiries. Resolve queries via phone calls, email, chat, or remote access tools to ensure customer satisfaction.
Troubleshoot computer systems. Diagnose and fix problems with operating systems, computer hardware, and software applications.
Document technical issues. Maintain detailed records of customer interactions, problems, and solutions using help desk systems.
Collaborate with a team. Work closely with other support specialists and team members to address escalated issues.
Follow up with customers. Ensure issues are fully resolved and provide ongoing support as necessary.
Assist with product configuration. Guide customers in configuring software, computer systems, and tools.
Support product updates. Assist customers with upgrades, patches, and other improvements to maintain functionality.
Prioritize customer issues. Manage and resolve technical concerns based on urgency, ensuring a seamless customer experience.

Qualifications and skills

Education. High school diploma, associate degree, or bachelor’s degree in computer science, information technology, or a related field.
Technical knowledge. Proficiency with operating systems (Windows, Mac), computer hardware, and troubleshooting tools.
Problem-solving skills. Ability to identify, analyze, and resolve technical problems effectively.
Communication skills. Strong written communication and interpersonal abilities for working with customers and team members.
Work experience. 1–3 years of experience in technical support or customer service roles.
Time management. Ability to multitask and prioritize issues in a fast-paced work environment.
Software expertise. Familiarity with help desk software, Microsoft Office, and CRM systems.
Adaptability. Capacity to troubleshoot across diverse platforms and adapt to new technologies quickly.
Soft skills. Patience, problem-solving abilities, and a strong commitment to delivering customer satisfaction.

About our company

At [company name], we are committed to delivering seamless technical support and exceptional customer service. Our IT team works tirelessly to troubleshoot technical issues, assist customers, and ensure their technology runs smoothly. With a collaborative work environment, we value innovation, problem-solving, and professional growth. Join our dedicated team to play a key role in helping clients resolve issues and improve their daily operations.

Copy to Clipboard

What does a technical support representative do?

A technical support representative helps customers by troubleshooting technical issues, offering solutions, and ensuring a positive customer experience. They assist with technical problems related to software, hardware, operating systems, and computer systems. Their role focuses on providing technical assistance through various channels, including call centers, live chats, and email, while maintaining excellent written communication and interpersonal skills.

In addition to solving customer inquiries, technical support representatives often configure systems, perform diagnostics, and recommend updates to improve functionality. They document issues, track resolutions, and collaborate with team members to escalate complex cases to senior support specialists or information technology teams. By prioritizing tasks effectively, they ensure timely follow-up and resolution to enhance customer satisfaction and reduce downtime.

Technical support representatives work in dynamic work environments like remote work settings, help desks, and call centers, addressing customer needs efficiently. They leverage technical knowledge of computer hardware, Windows, and Mac systems while staying updated on Microsoft tools, excel functions, and emerging technical support trends. Combining problem-solving skills with strong communication skills, they play a vital role in helping businesses deliver reliable products and services.

Technical support representative duties and responsibilities

A technical support representative provides hands-on technical assistance to ensure customer success. Responsibilities include:

Address customer inquiries. Assist clients with technical concerns, offering step-by-step resolutions.
Troubleshoot hardware and software. Identify and resolve technical issues across various platforms.
Collaborate with a team. Work closely with team members and escalate unresolved problems to specialized technicians.
Record interactions. Maintain records of customer interactions and solutions in help desk systems.
Offer follow-up support. Ensure all customer issues are fully resolved and address further inquiries.
Maintain technical knowledge. Stay updated on the latest tools, software, and operating systems.
Provide configuration guidance. Assist customers in configuring tools, products, and platforms.

How to write a technical support representative job description

Writing a clear technical support representative job description ensures you attract qualified candidates. Follow these guidelines:

Use a clear job title. Include relevant terms like technical support or help desk.
Outline key responsibilities. List tasks such as troubleshooting technical issues and collaborating with team members.
Specify qualifications. Mention education, such as a bachelor’s degree or associate degree, and technical knowledge.
Highlight technical skills. Include expertise in operating systems, Microsoft Office, and computer hardware.
Include soft skills. Focus on communication skills, problem-solving abilities, and customer service skills.
Mention the work environment. State if the position is remote work, full-time, or within a call center setting.
Add company benefits. Include details on career growth opportunities, training, or certifications.

FAQs

1. What qualifications do technical support representatives need?

Technical support representatives typically need a high school diploma, associate degree, or bachelor’s degree in computer science or a related field. Technical knowledge of operating systems, Microsoft Office, and computer hardware is essential, along with strong problem-solving and communication skills.

2. What skills are essential for technical support representatives?

Essential skills include problem-solving abilities, technical knowledge of software and hardware, and excellent communication skills. Interpersonal and time management skills are also important for assisting clients and managing tasks effectively.

3. What does a technical support representative do daily?

A technical support representative addresses customer inquiries, troubleshoots technical issues, and provides solutions to clients. They collaborate with team members, document support tickets, and follow up to ensure customer satisfaction.

4. Where do technical support representatives work?

Technical support representatives work in call centers, help desks, or remote settings. They assist businesses in information technology, computer systems, and customer support for software, hardware, and operating systems.

5. How can technical support representatives grow their careers?

Technical support representatives can pursue roles like IT manager, network administrator, or support specialist. Gaining certifications such as CompTIA or ITIL and advancing technical knowledge opens doors to leadership positions within information technology.

6. What is the salary for a technical support representative?

The salary for a technical support representative varies depending on factors such as location, years of experience, and the company size. Entry-level roles in technical support typically offer salaries ranging from $40,000 to $50,000 annually. Experienced professionals or specialists in areas like Microsoft Office support, troubleshooting advanced technical issues, or customer service management may earn upwards of $60,000 to $75,000 annually. Additionally, roles that require certifications in information technology or advanced knowledge of operating systems often command higher pay.

Hire technical support representatives on Upwork

A technical support representative ensures seamless customer experience by troubleshooting technical issues and supporting daily operations. Hire skilled professionals on Upwork to deliver reliable technical support, improve customer satisfaction, and keep your technology running smoothly. Sign up today and post a job to connect with top talent.

Technical Support Specialist Hiring Resources

Explore talent to hire

Learn about cost factors

4.7/5

clients rate Technical Support Specialists based on 2K+ reviews

Hire Technical Support Specialists

Technical Support Specialists you can meet on Upwork

$10 hourly
Kimberly Joyce M.
- 5.0
- (4 jobs)
Mandaluyong City, METRO MANILA
Technical Support
Email Support
Administrative Support
Task Coordination
Canva
Transaction Data Entry
Google Workspace
Scheduling
Microsoft Excel
Data Entry
Communications
Google Docs

A reliable, self-motivated, and efficient assistant with experience providing remote administrative and personal support to busy professionals across the globe. A Civil Engineer with 10+ years of experience in construction, project coordination, and quantity estimating. I help contractors, builders, and construction companies with accurate takeoffs, cost estimates, BOQs, project administration, and day-to-day virtual assistance. Proficient in PlanSwift, Bluebeam Revu, Microsoft Office, and Google Workspace, I combine hands-on site experience with reliable remote support to help projects run efficiently, meet deadlines, and stay on budget. My profile won't demonstrate these skills that I can attribute to helping your business to be more successful; as a matter of fact, it doesn't prove anything much about me. That is why we should talk and allow ourselves to verify this for ourselves. Sincerely, Kim
$40 hourly
Bilal K.
- 4.9
- (11 jobs)
Delhi, DL
Technical Support
Microsoft Exchange Online
Microsoft Teams
Active Directory Federation Services
Microsoft Windows PowerShell
Microsoft Azure
Office 365
Windows Server
Microsoft Exchange Server
Microsoft Active Directory

• I am carrying extensive experience in migrating Microsoft 365 workloads (Exchange, SharePoint, OneDrive and Teams) to another Microsoft 365 tenant (tenant to tenant migration) using Quest OnDemand Migration and Bittitan. • I am also carrying extensive experience in migrating mailboxes from different platforms like Google workspace, Google Drive, cPanel, Zoho, Rakspace, GoDaddy, FastMail, Exchange 2010, Exchange 2013, Exchange 2016, M365 tenant to M365 tenant. • Experience of setting up the Microsoft Exchange hybrid environment between account and resource forest environment. • Performed 10K+ mailbox migration (On boarding and Off boarding) and troubleshooting post migration issues in Hybrid in environment. • Migrated 500+ mailbox from 1 tenant to other tenant using Bit titan migration tool. • Good understanding and knowledge of Staged, Cutover, IMAP Migration and Hybrid mailbox move (Exchange 2013 and Exchange 2016). • Troubleshooting Cross forest issues on Mail flow, Mailbox access and Auto Discover (Exchange 2010, 2013, Office 365). • Troubleshooting Hybrid Rich co-existence issues between On Premise (Exchange 2007, 2010, 2013 server) and Edge Servers. In depth troubleshooting for Office 365 client-facing applications. • Good understanding and knowledge of SPF, DKIM and DMARC. • Good understanding and knowledge of mail flow, and conditional mail flow. • Good understanding and knowledge of RBAC roles in Microsoft Exchange Online. • Good understanding and knowledge of Transport rules and DLP. • Investigation and troubleshooting of SPAM, Quarantine and Phish emails related issues. • Good understanding of creation, Management and troubleshooting of Email Address Policy. • Good understanding and knowledge of Integration of third-Party apps like Salesforce in Office 365. • Good understanding of Microsoft 365 ATP and M365 ATP policies. • Good understanding and knowledge of application access policy which is being used to restrict the service principal access to few or more mailboxes. • Good understanding and knowledge of retention policies like DPT, RPT and PT. • Performing mailbox Restore and Recover for deleted mailboxes. • Performing eDiscovery search and exporting the data from discovery mailbox. • Manage users and mailbox in Office365 using GUI and PowerShell. • Troubleshooting of issues related to outlook, Shared Mailbox, Resource Mailbox and Calendars in Office365. • Good understanding and knowledge of Intune (MAM/MDM). • Troubleshooting of Intune related issues and wiping device. • Good understanding and knowledge of Azure AD Conditional access and Microsoft Cloud app security (MCAS). • Creation of Intune policies like conditional access, app protection policy and Office 365 access policies based on network and device state. • Implemented MFA using Conditional access as well as per user. • Management of user identities like In Cloud, Synced with Active Directory or Hybrid Identities and federated identities in Azure. • Good understanding and knowledge of Azure PowerShell and Office 365 PowerShell. • Creation and management of Azure AD Application. • Good understanding and knowledge of setting up SSO using Azure AD. • Good understanding of Azure AD Identity protection and Azure AD Privileged identity management. • Automation of license assignment based on group/Attribute. • Good understanding of Azure AD B2B. • Recently deployed SSPR, Password write back, Pass Through Authentication and Hybrid Azure AD device join feature (Both Managed and federated domains). • Troubleshooting of MFA enrolment related issues where user is not able to register in MFA because of Sync issue as same his/her email address is being used by multiple users. • Good understanding of deployment and troubleshooting knowledge of Azure AD Connect. • Sync Rule creation in Azure AD Connect to map the custom attributes to Directory extension so that we can use them in Claims. • Good understanding and knowledge of ADFS. • Good understanding and knowledge of renewing the ADFS certificate. • Relying Party Trust creation and update existing RPT using metadata. • Renew encryption and Signing certificate of RPT’s. • Unlock user accounts locked by ADFS extranet feature. • Works on ADFS alerts like ADFS services is not in running state. • Basic knowledge of Microsoft Teams, SharePoint, and OneDrive. • Restoration of deleted OneDrive site.
$55 hourly
Kevin K.
- 4.5
- (14 jobs)
New York, NY
Technical Support
ISO 27001
User Identity Management
Cross Functional Team Leadership
Project Management
WebRTC
JAMF
HTML5
HTML
Google Workspace Administration
Video Stream
Agile Project Management

Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.

$10 hourly
Kimberly Joyce M.
- 5.0
- (4 jobs)
Mandaluyong City, METRO MANILA
Technical Support
Email Support
Administrative Support
Task Coordination
Canva
Transaction Data Entry
Google Workspace
Scheduling
Microsoft Excel
Data Entry
Communications
Google Docs

A reliable, self-motivated, and efficient assistant with experience providing remote administrative and personal support to busy professionals across the globe. A Civil Engineer with 10+ years of experience in construction, project coordination, and quantity estimating. I help contractors, builders, and construction companies with accurate takeoffs, cost estimates, BOQs, project administration, and day-to-day virtual assistance. Proficient in PlanSwift, Bluebeam Revu, Microsoft Office, and Google Workspace, I combine hands-on site experience with reliable remote support to help projects run efficiently, meet deadlines, and stay on budget. My profile won't demonstrate these skills that I can attribute to helping your business to be more successful; as a matter of fact, it doesn't prove anything much about me. That is why we should talk and allow ourselves to verify this for ourselves. Sincerely, Kim
$40 hourly
Bilal K.
- 4.9
- (11 jobs)
Delhi, DL
Technical Support
Microsoft Exchange Online
Microsoft Teams
Active Directory Federation Services
Microsoft Windows PowerShell
Microsoft Azure
Office 365
Windows Server
Microsoft Exchange Server
Microsoft Active Directory

• I am carrying extensive experience in migrating Microsoft 365 workloads (Exchange, SharePoint, OneDrive and Teams) to another Microsoft 365 tenant (tenant to tenant migration) using Quest OnDemand Migration and Bittitan. • I am also carrying extensive experience in migrating mailboxes from different platforms like Google workspace, Google Drive, cPanel, Zoho, Rakspace, GoDaddy, FastMail, Exchange 2010, Exchange 2013, Exchange 2016, M365 tenant to M365 tenant. • Experience of setting up the Microsoft Exchange hybrid environment between account and resource forest environment. • Performed 10K+ mailbox migration (On boarding and Off boarding) and troubleshooting post migration issues in Hybrid in environment. • Migrated 500+ mailbox from 1 tenant to other tenant using Bit titan migration tool. • Good understanding and knowledge of Staged, Cutover, IMAP Migration and Hybrid mailbox move (Exchange 2013 and Exchange 2016). • Troubleshooting Cross forest issues on Mail flow, Mailbox access and Auto Discover (Exchange 2010, 2013, Office 365). • Troubleshooting Hybrid Rich co-existence issues between On Premise (Exchange 2007, 2010, 2013 server) and Edge Servers. In depth troubleshooting for Office 365 client-facing applications. • Good understanding and knowledge of SPF, DKIM and DMARC. • Good understanding and knowledge of mail flow, and conditional mail flow. • Good understanding and knowledge of RBAC roles in Microsoft Exchange Online. • Good understanding and knowledge of Transport rules and DLP. • Investigation and troubleshooting of SPAM, Quarantine and Phish emails related issues. • Good understanding of creation, Management and troubleshooting of Email Address Policy. • Good understanding and knowledge of Integration of third-Party apps like Salesforce in Office 365. • Good understanding of Microsoft 365 ATP and M365 ATP policies. • Good understanding and knowledge of application access policy which is being used to restrict the service principal access to few or more mailboxes. • Good understanding and knowledge of retention policies like DPT, RPT and PT. • Performing mailbox Restore and Recover for deleted mailboxes. • Performing eDiscovery search and exporting the data from discovery mailbox. • Manage users and mailbox in Office365 using GUI and PowerShell. • Troubleshooting of issues related to outlook, Shared Mailbox, Resource Mailbox and Calendars in Office365. • Good understanding and knowledge of Intune (MAM/MDM). • Troubleshooting of Intune related issues and wiping device. • Good understanding and knowledge of Azure AD Conditional access and Microsoft Cloud app security (MCAS). • Creation of Intune policies like conditional access, app protection policy and Office 365 access policies based on network and device state. • Implemented MFA using Conditional access as well as per user. • Management of user identities like In Cloud, Synced with Active Directory or Hybrid Identities and federated identities in Azure. • Good understanding and knowledge of Azure PowerShell and Office 365 PowerShell. • Creation and management of Azure AD Application. • Good understanding and knowledge of setting up SSO using Azure AD. • Good understanding of Azure AD Identity protection and Azure AD Privileged identity management. • Automation of license assignment based on group/Attribute. • Good understanding of Azure AD B2B. • Recently deployed SSPR, Password write back, Pass Through Authentication and Hybrid Azure AD device join feature (Both Managed and federated domains). • Troubleshooting of MFA enrolment related issues where user is not able to register in MFA because of Sync issue as same his/her email address is being used by multiple users. • Good understanding of deployment and troubleshooting knowledge of Azure AD Connect. • Sync Rule creation in Azure AD Connect to map the custom attributes to Directory extension so that we can use them in Claims. • Good understanding and knowledge of ADFS. • Good understanding and knowledge of renewing the ADFS certificate. • Relying Party Trust creation and update existing RPT using metadata. • Renew encryption and Signing certificate of RPT’s. • Unlock user accounts locked by ADFS extranet feature. • Works on ADFS alerts like ADFS services is not in running state. • Basic knowledge of Microsoft Teams, SharePoint, and OneDrive. • Restoration of deleted OneDrive site.
$55 hourly
Kevin K.
- 4.5
- (14 jobs)
New York, NY
Technical Support
ISO 27001
User Identity Management
Cross Functional Team Leadership
Project Management
WebRTC
JAMF
HTML5
HTML
Google Workspace Administration
Video Stream
Agile Project Management

Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.
$40 hourly
Ahmed I.
- 5.0
- (27 jobs)
Dhaka, DHAKA
Technical Support
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
IT Support

😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$80 hourly
Youssef Ethan S.
- 5.0
- (19 jobs)
Nashville, TN
Technical Support
Master Data Management
JAMF
iOS
Microsoft Active Directory
macOS
Office 365
VPN
VMWare

Overview: I help organizations secure, automate, and scale Apple-first environments with a focus on Jamf, identity, and compliance. As a Jamf Partner-certified engineer with advanced credentials (Jamf 100, 200, and partner-exclusive technical certifications), I bring insider knowledge of Jamf’s enterprise ecosystem and best practices. I specialize in macOS and iOS lifecycle management, security hardening, and identity integration, helping companies achieve a zero-touch deployment model, hardened endpoints, and strong compliance postures. My expertise extends across cross-platform MDMs for mixed device fleets, providing scalable, security-first infrastructure for diverse environments. ⸻ Core Competencies Apple-First Device Management • Jamf Pro, Jamf Connect, Jamf Protect • Apple Business Manager (ABM), Apple School Manager (ASM) • Automated Device Enrollment (ADE) and zero-touch provisioning • Installomator, SwiftDialog, API-based automation • Custom PLISTs, configuration profiles, and Self Service workflows Security & Compliance • CIS Level 1 & 2 Benchmarks for macOS/iOS • Secure Enclave, FileVault, Gatekeeper, Platform SSO • SOC 2, ISO 27001, HIPAA, GDPR compliance workflows • Security patch automation and CVE remediation strategies • YubiKey, FIDO2, and hardware-backed MFA deployment Identity & Access Management • Microsoft Entra ID (Azure AD), Okta, Ping Identity • SSO, SCIM, Conditional Access, Zero Trust enforcement • Cross-platform device trust architecture Multi-Platform MDM Ecosystems • Microsoft Intune (macOS, iOS, Windows, Android) • Kandji, Mosyle, Addigy, Hexnode. • Endpoint compliance automation and fleet security Infrastructure & Automation • Bash, Zsh, Python scripting for advanced workflows • API-driven integrations and Power Automate workflows • Smart Groups, device inventory, and advanced reporting Credentials & Partnerships: • Jamf 100, Jamf 200 Certified (Foundation and advanced macOS/iOS management) • Jamf Partner Exclusive Certifications (Partner Engineer, Security, and Identity modules) • Jamf MSP/Partner Program Member (access to partner-only tools and enablement) • CIS Benchmarks practitioner (macOS, iOS hardening) • Experienced in multi-tenant, enterprise-scale MDM deployments How I Deliver Value: • Design and implement secure Apple-first infrastructures aligned with CIS and regulatory standards • Architect zero-touch deployments and automated provisioning pipelines • Build advanced identity-driven access controls for hybrid workforces • Reduce IT workload with API-based automation and compliance reporting • Enable businesses to scale with confidence by blending security, usability, and automation
$35 hourly
Abdelkrim B.
- 5.0
- (34 jobs)
Jersey City, NJ
Technical Support
SAP Crystal Reports
IT Consultation
IT Support
Software Debugging
Troubleshooting
Desktop Application
Microsoft SQL Server
Delphi

I have significant experience in software development and UI/UX, where I managed to: ✅ Develop desktop and mobile applications, targeting Windows, Mac, iOS, and Android. ✅ Design prototypes for mobile applications and websites. ✅ Working with RDBMS like MS Sql Server, Mysql, Sqlite, Firebird, Postgres، Access. ✅ Dealing with Web technologies and services using REST, XML, JSON, and WEB protocols, including TCP, UDP, HTTP, FTP, SMTP. Check out my portfolio for my past work and further information. Let's get the job done 💪
$80 hourly
Kyle A.
- 5.0
- (11 jobs)
Edwardsville, IL
Technical Support
Microsoft Active Directory
Technical Writing
Information Security Audit
Network Administration
System Administration
Windows Administration
Windows Server
Information Security
Network Security

15+ years of IT experience. Former IT Director for large CPA firm and current Systems Administrator for real estate firm. Skills include, Windows administration, network engineering, systems administration, systems deployment, email administration, information security consulting, policy writing, and infrastructure design. Available for any freelance IT work.
$35 hourly
Lester C.
- 5.0
- (2 jobs)
Angeles City, PAMPANGA
Technical Support
Management Skills
Operational Planning
Project Management
Customer Service
VoIP Administration
Quality Control
Training Presentation
Email Support

I am an experienced Account Manager and Operations Leader with a strong background in digital marketing and BPO. Most recently, I managed client relationships and optimized marketing strategies in a digital marketing company, driving business growth and campaign success. Before that, as an Operations Manager in a BPO setting, I led teams, improved workflows, and enhanced performance metrics to boost productivity and customer experience. My career began in the BPO industry, where I handled customer care for AT&T and T-Mobile. At T-Mobile, I was recognized as a Customer Service Ambassador (T-Voice), identifying process inefficiencies and driving solutions that led my site to achieve 100% performance in 2016. Later, as a Quality Advocate, I focused on coaching and performance improvement. With expertise in account management, operations, and customer experience, I thrive on optimizing processes and delivering impactful results.
$35 hourly
Mansoor K.
- 4.8
- (18 jobs)
Sialkot, PUNJAB
Technical Support
Customer Support
Customer Service
Email Support
Answered Ticket
WordPress Malware Removal
WordPress Development
WordPress
WordPress Plugin
Landing Page
WooCommerce
Ecommerce Website
Bug Fix

You're an inspired entrepreneur in need of a professional, fast and modern website or landing page that's going to capture your customer's interest- and call them into action. And you're looking for a freelancer who can not only get your project completed in time but also a person that's going to be able to assist you with any queries, questions or issues which may arise down the line. You need someone that you can TRUST. _______________ Hy, I specialize in building aesthetically pleasing, fast, professional and modern looking WordPress websites which are optimized for better business and user experience and give more engagement and customer retention. Whether you're looking to build a blog, an eCommerce store, an engaging landing page or maybe some issues with your site, I've got you covered. I have been building WordPress websites, WooCommerce stores, Blogs and Fixing Website-related issues for almost 6 years now and have the pleasure of dealing with a wide range of clients and industries. I can help build multipurpose websites, and landing pages for any suitable niche. I specialize in Listing websites and more specifically of #Listingpro, #Listify, #willcity, #listable, #mylist etc. All of my services and designs are made bespoke to the customer's needs. My expertise includes: 0- WordPress, Woocomerce, ListingPro,PHP,CSS issues & Bug fixes 1- Front-end development ( CSS, HTML ) 2- Project and Account management, eCommerce management 3- Creative in Photoshop, Illustrator 4- Analytics, Productive, originative 5- WordPress, Woocommerce stores development 6- Plugin Installation and Setup help 7- General WordPress, Web Consultation 8- I can design websites using WP Bakery ,Elementor, Divi Builder, gutenberg, blockeditor and all famouse builders in the market If you are looking for a reliable, creative and passionate web developer who can help you grow your online presence, then look no further than me. Feel free to contact me anytime or check out my portfolio for more samples of my work. I look forward to hearing from you soon. Best, Mansoor
$50 hourly
Mehandi I.
- 5.0
- (5 jobs)
Koderma, JHARKHAND
Technical Support
AI Model Integration
AI Implementation
AI Consulting
AI Development
AI Chatbot
AI Bot
AI Agent Development
n8n
Lead Generation
Marketing Automation
ActiveCampaign
Zapier

Tired of manual work costing you 20+ hours/week? I've saved 50+ teams thousands in operational costs through seamless automation.... Your tools should work together, not against you. I make that happen — seamlessly. I help fast-moving teams automate and integrate their software stack so they can focus on growth, not grunt work. From marketing ops to sales pipelines, I design and implement scalable automations using platforms like Zapier, Make, n8n, HubSpot, GoHighLevel, and many more. 💡 Services I Offer: • Workflow Automation (Zapier, Make, n8n, etc.) • CRM Setup & Integration (HubSpot, PipeDrive, Close, Zoho) • Lead Gen Automation (LaGrowthMachine, Lemlist, Smartlead) • AI-Powered Workflows (OpenAI, Claude, Gemini, Perplexity) • Data Migration & Cleanup • System Audits & Optimization • SaaS Consulting, Training & Support 🔧 Tools I Work With (not limited to): Zapier • Make • n8n • HubSpot • Zoho • GoHighLevel • Close CRM • Calendly • ActiveCampaign • Slack • LaGrowthMachine • Lemlist • Smartlead • Webflow • WordPress • OpenAI • Claude • Gemini • Perplexity AI • MCP 🏢 Industries I Serve: Marketing Agencies • Real Estate • Customer Support • Tax & Accounting • Coaches • Consultants • SaaS Teams 🎓 Certifications: • Zapier Certified Expert • Make Level 2 Certified • Creator at LaGrowthMachine Whether you're building a lead engine or scaling operations, I’ll help you automate with precision, clarity, and long-term reliability. Let’s simplify your systems — and scale what matters.
$35 hourly
Mubashir A.
- 4.8
- (132 jobs)
Kot Radha Kishen, Pakistan
Technical Support
WordPress
Website Security
Website Redesign
Responsive Design
Website Migration
Bug Fix
Theme Customization
Online Chat Support
Product Knowledge
Customer Satisfaction
Elementor
Ticketing System
Website Customization
Customer Support
WordPress Malware Removal

🥇 Top Rated Plus | ⭐ 100% Job Success | 👍 100% Satisfaction | 🛡️ Ongoing Support Greetings, I'm Mubashir, known as a stunning website designer & developer. I have more than 7 years of experience in WordPress theme development, Logo designing, and Brand Identities in a local market. I have hundreds of happy clients who motivate me to serve the online community. BEING AN EXPERT! WordPress developer, I'll give you the best website solution for your business with unlimited revisions until you're 100% satisfied. Being a dedicated designer and developer, I'll complete your project within a short time with a 100% guarantee. WHY ME? ✪ A professional with 7 years of experience available at a flexible time to suit the client's need ✪ A passionate person to do hard work ✪ Love to meet the challenges before the deadline ✪ To raise your business to the next level ✪ To solve your ongoing problems. ✪ Unlimited FREE revisions ✪ VIP 24/7 FREE customer support after the project and much more! MY IDEA about work is very different from others as I'm just not looking for work; rather, I want to work so that my client is 100% satisfied & happy with my work. If you're looking for quality work and want to stand out from the crowd, then you're at the right place, send me an invitation, and I'll be in touch with you within a few minutes. Looking for making long-term partnerships with clients. Swear, You'll enjoy working with me;) Kind Regards Mubashir Ali
$35 hourly
Dawid V.
- 4.7
- (23 jobs)
Pretoria, GP
Technical Support
Proofreading
Male Voice
Photo Manipulation
Resume Design
Voice Acting
Microsoft Windows
Translation
Server Administration
Backup Administration
Server Virtualization
Troubleshooting
Microsoft Excel
Microsoft Office

A creative network specialist with fifteen years of industry experience. Systems Administration, networking and Java development - I've been extensively trained and well experienced in it all. On the hobby side of things I enjoy voice work, creative work like logo design and am a master at Excel documents and VBA script. I even lectured for four years. Sole breadwinner in between jobs, again! Funny how life can surprise anyone. I'm here to hopefully earn some money while desperately seeking full time employment. I'm proper; please find me on LinkedIn to see my full professional history
$100 hourly
Collin Y.
- 5.0
- (168 jobs)
Gladstone, MO
Technical Support
Screencasting Video
Gameplay Footage
On-Camera Presenting
Video Editing
YouTube
Zoom Video Conferencing
Facebook
Twitch
Video Stream
Adobe Premiere Pro
Virtual Assistance
Motion Graphics

⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, TikTok LIVE Studio, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
$75 hourly
Payton G.
- 5.0
- (13 jobs)
San Antonio, NM
Technical Support
VoIP
Network Design
AWS Systems Manager
Network Security
AWS Lambda
AWS CodeDeploy
System Security
Penetration Testing
Network Engineering
Vulnerability Assessment
Customer Service
Network Administration
Data Entry
VoIP Administration

I bring over 15 years of progressive experience in IT, providing comprehensive technical solutions that drive business performance and security. My career has spanned multiple domains, giving me a broad yet deep expertise that allows me to align technology with organizational goals. IT Security Professional (5 years): Proven expertise in safeguarding enterprise environments through risk assessments, compliance alignment, vulnerability management, and incident response planning. Skilled in developing security frameworks that balance protection with operational efficiency. VoIP Engineer (7 years): Designed, implemented, and supported scalable VoIP solutions for enterprise clients. Experience includes SIP trunking, PBX integration, call center technologies, and troubleshooting voice quality issues to ensure reliable, cost-efficient communication. System Administrator (10 years): Extensive hands-on background managing Windows and Linux environments, Active Directory, virtualization platforms, storage, and cloud services. Adept at performance tuning, disaster recovery planning, and automation for seamless IT operations. Technical Support (15 years): Strong foundation in customer-facing IT support, with the ability to communicate complex technical concepts in simple terms. Recognized for building trust with stakeholders, reducing downtime, and ensuring user satisfaction. By combining security, infrastructure, communication, and end-user support expertise, I deliver holistic IT consulting that helps organizations reduce risks, optimize systems, and achieve scalable growth. My goal is to be a trusted partner, ensuring technology becomes a driver—not a barrier—to business success.
$35 hourly
Hina A.
- 5.0
- (18 jobs)
Eastvale, CA
Technical Support
Customer Care
Helpdesk
Data Entry
German
Training & Development
Client Management
Data Management
Course Creation
Elearning LMS Consulting
Learning Management System
Moodle
Schoology
Instructure CANVAS
Canva

💼 Passionate about creating seamless online learning experiences, I’m a Learning Management System (LMS) Administrator and Customer Support Manager with over 6 years of experience helping schools and education partners make the most of their platforms. I specialize in Agilix Buzz, Canvas, Schoology, and Moodle, building and maintaining course catalogs that are clean, branded, and ready for learners from day one. 🔧 What I Can Help You With: • Full LMS administration: user, course, and enrollment imports (bulk CSV setup, edits, migrations) • Course packaging & delivery for Canvas (Common Cartridge) and Schoology (Group Resources) • Building branded, K–8 friendly courses with banners, icons, and thumbnails (via Canva) • Managing and maintaining multi-hundred course catalogs and blueprint updates • Writing SOPs, knowledge bases, and step-by-step documentation for internal and partner use • Conducting live or recorded training sessions for administrators and teachers • Providing ongoing technical and client support for large school partners 🧩 Why Clients Hire Me I’m organized, efficient, and highly tech-savvy — blending LMS administration, design, and client support to make your platform both polished and reliable. I’ve: • Built dozens of branded programs and course templates from scratch • Supported multi-district LMS rollouts and ongoing course maintenance • Designed support processes and knowledge bases to streamline partner onboarding • Trained LMS administrators and educators to manage systems confidently 🌍 Bonus Skills • Canva graphics design (banners, icons, course cards) • CSV data management and bulk enrollment handling • Technical documentation and SOP writing • Native German speaker — experienced in bilingual customer support and training • Flexible, remote, and client-oriented work style ✅ If you’re looking for someone who can take full ownership of your LMS setup, deliver professional-quality courses, and support your users with care and precision — let’s talk!
$130 hourly
Kyle E.
- 4.8
- (374 jobs)
Elsberry, MO
Technical Support
Microsoft Power Automate
Mobile Device Management Software
Scripting
Microsoft Endpoint Manager
macOS
Microsoft Intune
JAMF
OKTA
Solution Architecture Consultation
Mac OS X Administration
Mobile Device Management
Microsoft Windows
Systems Engineering
Microsoft Windows PowerShell

With over a decade in IT and a specialization in Jamf and mobile device management, I deliver top-notch expertise to streamline your deployments and automation processes. 🥇Expert-Vetted ✅ Highest earnings & rating for Jamf Freelancer ✅ 100+ Jamf Pro deployments ✅ 60+ Intune deployments ⚙️ Zero-Touch Deployments: Expert in macOS setups with DEPNotify & Jamf Connect Notify ⚙️ Advanced Scripting: Enhance Jamf workflows with custom scripts ⚙️ Jamf Connect & SSO Integration: Seamless workflows with Okta, Entra ID, and GSuite ⚙️ Custom Scripting & pkg Creation: Tailored solutions for your unique needs 💼 Okta SSO | 💼 Entra ID SSO | 💼 Google Workspace Federation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key – I prioritize clear and consistent communication to ensure project success. A diverse Systems Engineer with 11+ years of experience in developing and maintaining IT systems, and 10 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
$100 hourly
Ahmed H.
- 4.9
- (15 jobs)
Schoenefeld, BB
Technical Support
Project Risk Management
Presentations
ERP Software
Atlassian Confluence
Google
System Administration
CRM Software
Incident Management
HubSpot
Leadership Development
Internet of Things
Customer Support
Jira

As an IT consultant dedicated to enhancing your business efficiency, I specialise in streamlining and automating your processes, allowing you to focus more on core business functions. My career is characterized by a strong commitment to growth and adaptability, essential in the ever-evolving technology sector. I excel in adapting to various technologies and industries, thriving in environments where technological change is constant. My key strength lies in rapidly acquiring and applying new skills, contributing to continuous improvement and innovation. I am devoted to lifelong learning in the tech field, always exploring efficient and practical methods to expand my technical expertise. This journey is not solitary; collaboration is at its core. I actively engage with diverse teams and clients, leveraging collective experiences and insights to enhance solutions and strategies. Efficiency is more than a goal for me; it's a cornerstone of my approach as an IT consultant. I prioritise optimising processes and workflows, ensuring your business achieves maximum productivity with streamlined technology solutions. My focus is on delivering impactful, efficient strategies that align with your business objectives. In summary, as a flexible and adaptable IT consultant, I am committed to guiding your business through technological change and maximising every opportunity for growth. My passion for technology, combined with a dedication to learning and efficiency, ensures that your business remains competitive and innovative in a dynamic digital landscape.
$175 hourly
Anthony M.
- 4.9
- (89 jobs)
Stevenage, ENGLAND
Technical Support
Email Support
Business with 10-99 Employees
Email Security
Email Marketing
SMTP
SpamAssassin
DNS
Email Deliverability

Do you need help delivering your E-Mails to the Inbox? Or are you just in need of some E-Mail Deliverability monitoring? Look no further. I can help you. My name is Anthony, and I am an E-Mail Deliverability specialist with over a decade of experience in the field. The E-Mail Deliverability services I offer are the following: An initial audit: 📩 Auditing your Deliverability configuration and reputation 🧙‍♂️ Ensuring your domain(s) are fully authenticated: (SPF/DKIM/DMARC) 📩 Auditing data collection processes and assisting with abuse management 🧙‍♂️ Removing IPs/domains from blocklists 📩 Analysis of mail logs, bounce statistics, and engagement rates 🧙‍♂️ HTML Creatives to pass filters 📩 Safelists and Feedback Loops setup E-Mail Deliverability monitoring: 🧙‍♂️ DMARC reporting 📩 IP/Domain monitoring to ensure you stay off of industry blocklists 🧙‍♂️ Weekly calls of support 📩 Monthly Deliverability reports E-Mail Deliverability projects: 🧙‍♂️ Help to build a suitable domain/IP reputation to significant ISPs and other 📩 Build IP/domain warm-up plans based upon specifications collected on audit 🧙‍♂️ Contact and build relationships with ESP Deliverability teams, ISPs, filters, and other key contacts in the industry 📩 Safelists and Feedback Loops setup 🧙‍♂️ Setup for domain authentication SPF/DKIM/DMARC & BIMI setup 📩 E-Mail Deliverability training and industry updates Contact me if you need any assistance with the above or ask a question about a Deliverability topic, I'd be happy to help. I look forward to hearing from you.
$35 hourly
Irfan M.
- 4.7
- (169 jobs)
Rawalpindi, PUNJAB
Technical Support
Server Virtualization
Azure DevOps
Backup & Migration
CloudApp
Office 365
Software Testing
Application Security
Windows Server
Ticketing System
Desktop Support
Mac OS X Administration
Google Cloud Platform
Network Administration
System Configuration

I am a Certified IT & Mac Specialist with 15+ years of hands-on experience in System Administration, Microsoft 365, and Cloud Support. I help businesses set up, manage, secure, and troubleshoot their IT infrastructure whether it's Microsoft 365, Windows Server, Mac environments, or cloud platforms like Azure and IONOS. OVH Cloud. I worked with many USA-based MSP environments, handling real-time issues, migrations, and enterprise-level support. 💼 My Core Expertise: 🔹 Microsoft 365 & Email Systems Setup, configuration & administration Microsoft 365 migrations Outlook issues (sync, profiles, calendar with Apple devices) Exchange Online, Teams & SharePoint support Azure AD, user & license management PowerShell automation & bulk operations 🔹 Windows Server & Networking Windows Server (2012 / 2016 / 2019 / 2022 and 2025) Active Directory (AD), DNS, DHCP configuration Group Policy (GPO), NTFS permissions File Server, Folder Redirection, Quota Management VPN setup (Site-to-Site, Remote Access) Remote Desktop Services (RDS / RDWeb) (TS Servers) 🔹 Mac (Apple) & Cross-Platform Support macOS troubleshooting & optimization Mac + Microsoft 365 integration Apple Mail / Calendar sync with Outlook Parallels, Bootcamp & virtualization support 🔹 Cloud & Backup Solutions IONOS Cloud, Azure, OVH environment management Acronis backup, disaster recovery & migration Server deployment & performance optimization 🔹 IT Support & Troubleshooting Advanced system & network troubleshooting Remote IT support (Windows & Mac) Software installation, configuration & security Endpoint protection & monitoring tools 15+ years of real-world IT experience Fast, reliable, and solution-focused approach Strong troubleshooting & problem-solving skills Experience with international clients & MSPs Clear communication and long-term support mindset ⭐ What You Can Expect: ✔ Quick issue resolution ✔ Long-term stable solutions (not temporary fixes) ✔ Professional and friendly communication If you're looking for a reliable IT expert who can handle everything from daily support to complex cloud and server tasks, feel free to message me. I’m ready to help.
$280 hourly
Kamrul H.
- 4.9
- (30 jobs)
Feni, CHITTAGONG
Technical Support
JavaScript
CSS 3
HTML5
Web Design
WordPress SEO Plugin
Website Performance Optimization
Website Security
Elementor
WordPress Malware Removal
Website Maintenance
WooCommerce
Laravel
Shopify
WordPress Website

Are you looking for a regular coder who just follows a checklist, or a Technical Partner who builds high-performance web systems that actually scale your revenue? With over 9 years of hands-on industry experience and a track record of deploying robust web architectures for 500+ global clients, I help businesses bridge the gap between complex software engineering and high-ROI marketing solutions. I am the founder of SmartSoftFirm, a digital agency, and an elite developer whose products (like "QuickSpace" on ThemeForest) maintain a flawless 5.0-star rating from verified global users. My expertise spans custom software engineering using modern PHP/Laravel stacks to deep technical performance optimization that slashes bounce rates and skyrockets conversion metrics. Core Technical Arsenal: Backend & Frameworks: PHP, Laravel, Livewire, MySQL, REST APIs, Object-Oriented Programming (OOP). WordPress & CMS Architecture: Custom Theme & Plugin Development, Gutenberg/FSE, WooCommerce Core Customization, ACF/CPT. Infrastructure & Optimization: Core Web Vitals Engineering, Server-Side Caching, CDN Configurations, Database Query Hardening, and Advanced Security Patches. Data & Analytics: Certified by Google in Advanced Data Analytics to build data-driven architectures and track user behavior accurately. A Snapshot of What I Deliver: Bespoke Web Applications: Built from scratch using Laravel & Livewire—like my production-ready Inventory Management System featuring real-time stock tracking and reactive UIs (reducing reload times by 40%). Performance Engineering: Optimizing heavy WooCommerce platforms to score 90+ on Google PageSpeed Insights and maximize transaction efficiency. Product Architecture: Designing clean, maintainable, and scalable code structures following the strict standards required for global marketplaces like Envato. Whether you need a custom-built SaaS platform, a secure enterprise application, or a deep technical overhaul of your current web ecosystem, I bring the precision of a Full-Stack Engineer and the strategic outlook of an agency owner to your project. Let's hop on a brief discovery call to discuss your technical bottlenecks and map out a solution that scales. Click "Invite to Job" to get started!
$75 hourly
Jacqueline P.
- 5.0
- (3 jobs)
Laguna Beach, CA
Technical Support
Training
Zapier
Mobile Marketing Automation
CRM Automation
Customer Support
Automated Workflow
Marketing Operations & Workflow
Task Automation
Desktop Support
Project Management
Project Scheduling
Administrative Support
Training Online LMS
Project Plans

JACKIE G. PARKER 1339 Temple Hills Dr., Laguna Beach, CA 92651 (949) 648-8554 | JackieGailParker@gmail.com About Jackie I'm a HubSpot Administrator, AI Agent, and Prompt Engineer with a strategic mind and a human-first approach. Known as The Human API, I seamlessly integrate systems, stories, and success—helping teams automate, connect, and grow with clarity and heart. With over 20 years of experience, I’ve built a career around simplifying complexity. As a CRM automation specialist, I’ve helped B2B, SaaS, and wireless technology companies streamline operations, optimize business processes, and drive measurable growth. I don’t just implement tools—I build ecosystems that scale. Rooted in operations and certified across multiple HubSpot domains—Sales, Service, Marketing, and RevOps—I bring both the technical skill and strategic insight needed to build high-performing systems. Whether it's designing automation strategies, improving customer workflows, or unifying cross-functional teams through CRM integration, I approach every challenge with intention, precision, and care. Core Competencies HubSpot CRM Setup & Optimization Data Integrity, Integration & Sync Workflow Automation & Email Sequences Ticketing Systems & Knowledge Base Development Sales Enablement & Team Training Form, Template, and List Design SaaS Implementation & Onboarding Cross-Functional Collaboration Strategic CRM Consulting Professional Experience Kersten Talent Capital, Glenwood, CO (Remote/Freelance) Present Setup Sales Pro and Marketing Hub Create custom properties, organise data structure, build Dashboards, and custom Reports Managed the implementations and optimizations, improving data management and workflow automation. HubSpot Administrator Proliant, Atlanta, GA (Remote) Technical Support Specialist & HubSpot Administrator Feb 2023 – Sep 2024 Managed HubSpot CRM implementations and optimizations, improving data management and workflow automation. Delivered training and technical support for payroll and HR SaaS applications. GoDocs, Irvine, CA (Remote) Application Support Specialist Jan 2022 / Dec 2022 Provide advanced application support and training for document automation software. Collaborate closely with development teams to improve user experience and software functionality. Proliant, Atlanta, GA (Remote) Technical Support Specialist & HubSpot Administrator Feb 2023 – Sep 2024 Managed HubSpot CRM implementations and optimizations, improving data management and workflow automation. Delivered training and technical support for payroll and HR SaaS applications. National Data Systems (NDS) (Remote) Training, Service & Support Specialist | Help Desk Technician Delivered CRM training and support, managing help desk operations and enhancing customer experience. Laguna Beach Unified School District (LBUSD) Technology Trainer • Data Analyst • Support Specialist Implemented comprehensive technology training, data analysis, and tech support initiatives. San Onofre Nuclear Power Plant (SCE) Data Analyst | Project Manager | Documentation Specialist Led data analytics and documentation projects, ensuring compliance and operational accuracy. Education & Certifications Bachelor in Business Administration Management Associate of Arts in Computer Information Technology HubSpot Certifications: Sales, Service, Marketing, RevOps Certified CALPADS Administrator Remote Work: 15+ years in distributed SaaS environments, proven ability as a proactive collaborator, trusted advisor, and problem-solver dedicated to improving technology for people. Let’s connect and explore how I can transform your CRM from a tool into a strategic advantage.
$65 hourly
Brian R.
- 5.0
- (6 jobs)
Fredericksburg, VA
Technical Support
English
Business with 1-9 Employees
Incident Management
Troubleshooting
Automation
Scripting
Helpdesk
Microsoft SharePoint Administration
Point of Sale & Payment Systems
Electronic Medical Record
Hardware Troubleshooting
Microsoft Office

I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
$60 hourly
Christina H.
- 5.0
- (7 jobs)
Woodbridge, VA
Technical Support
Web Design
Merchandise Graphic Design
Cross Functional Team Leadership
Brand Development
Adobe Photoshop
Adobe Illustrator
Organizer
Communications
Microsoft Office

Adept operations and HR consultant with experience managing the day-to-day infrastructure that enables startups and small businesses to operate efficiently and remain compliant. Proven success in maintaining organized, audit-ready systems; overseeing multi-state compliance and entity requirements; and, supporting leadership through confidential employee issues, terminations, and organizational change. Recognized for strengthening and supporting operational stability, improvising documentation and data structures, and ensuring consistency across HR and back-office functionalities. Core competencies include: Operations Management ᐧ People Operations (HR) ᐧ Payroll & Benefits Administration ᐧ Compliance & Entity Management ᐧ Financial Operations (AP/AR & Bookkeeping) ᐧ Systems Auditing & Organization ᐧ Policy & Documentation Management ᐧ Confidential & Sensitive Matters ᐧ Process Coordination ᐧ Analytical Problem Solving ᐧ Detail Orientation ᐧ Proactive
$55 hourly
Blake F.
- 4.9
- (41 jobs)
Bend, OR
Technical Support
Training & Development
Gorgias
Shopify
KPI Metric Development
CRM Automation
Email Communication
Customer Service
Ticketing System
Data Analysis
Sales Leadership
Administrative Support
Management Skills
Management Consulting
Customer Service Training

Are you looking for a seasoned customer service consultant and department manager who can elevate your customer support to new heights? Look no further – you've found the perfect match! I am a Top-Rated Customer Service Specialist with a proven track record of transforming customer service departments and building top-tier teams for numerous clients across various industries. Why should you hire me? Customer Service Excellence: I specialize in creating robust customer service systems and processes that ensure exceptional customer experiences. From setting up efficient workflows to training staff on best practices, my expertise guarantees your customer service department will operate at peak performance. Team Building: Need a team that’s motivated and skilled? I excel in recruiting and nurturing top talent from around the globe. By fostering a positive and supportive company culture, I ensure that your team is not only productive but also dedicated to providing outstanding service. Process Optimization: Streamline your customer service operations with my in-depth knowledge of industry best practices. I focus on identifying areas for improvement and implementing strategies that enhance efficiency and customer satisfaction. Employee Engagement: I believe in treating employees with respect and understanding. By addressing the root causes of performance issues and providing necessary support, I help build a loyal and dedicated team that goes above and beyond for your customers. Availability: I am always available to respond quickly to messages and will ensure that your deadlines are met with professionalism and efficiency. Services Offered: Customer Service Strategy Development Team Building and Recruitment Training and Development Programs Process Optimization and Workflow Design Remote Team Management Customer Feedback Analysis Performance Metrics and Reporting Client Testimonials: ⭐️⭐️⭐️⭐️⭐️ "Blake is just fabulous - as our first head of customer service, he built the team, the systems, the processes and most importantly, a fantastic culture... I can't recommend him enough as a CS architect or lead for a team that needs building or improving." ⭐️⭐️⭐️⭐️⭐️ "Blake is a juggernaut in customer support and everything relating to it." ⭐️⭐️⭐️⭐️⭐️ "Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand... He's really a superstar when it comes to building customer service teams." Ready to transform your customer service department and build a world-class team? Let's get started! Send me a message or schedule a consultation, and I'll tailor a solution that exceeds your expectations.
$75 hourly
Allan H.
- 5.0
- (14 jobs)
Milton, WI
Technical Support
Microsoft Hyper-V Server
Linux System Administration
Server Virtualization
Desktop Support
Windows Administration
System Administration
Microsoft Azure
Network Administration
Virtualization
Windows Server
Amazon Web Services

I am an IT Generalist with over 25 years of experience designing & maintaining IT infrastructure. I believe strongly that optimization of infrastructure performance & reliability is key to providing positive user experiences.
$35 hourly
Jonathan T.
- 4.8
- (24 jobs)
Cabuyao City, LAGUNA
Technical Support
Microsoft Office
DudaMobile
Customer Support
Avada Theme Customization
Web Design
Web Development
Elementor
Webflow
Adobe Photoshop
WordPress

Hi, I’m a freelance front-end developer with a passion for crafting beautiful, high-performing websites on the Duda platform. Backed by a Bachelor’s degree in Information Technology (Web Development) and hands-on expertise in HTML, CSS, JavaScript, and jQuery, I build responsive, user-friendly websites that not only look great—but work seamlessly. 💡 What I Bring to the Table: ✅ Duda Website Development: I specialize in designing and customizing websites within Duda—optimizing for mobile responsiveness, speed, and an intuitive user experience. Whether you need a fresh build or improvements to an existing site, I deliver solutions that align with your brand and business goals. ✅ Attention to Detail: From layout to functionality, I ensure every element serves a purpose. I take time to understand your vision and bring it to life with clean, scalable code. ✅ Efficiency & Communication: I manage timelines effectively, keep you informed every step of the way, and remain agile to changes—because your satisfaction is my priority. I stay current with the latest web design trends and technologies, always aiming to deliver a modern, engaging digital presence that drives results.
$40 hourly
Djordje S.
- 5.0
- (1 job)
Belgrade, CENTRAL SERBIA
Technical Support
Security Operation Center
Information Security Consultation
Information Security Audit
Security Engineering
Linux System Administration
DSL Troubleshooting
MikroTik RouterOS
Computer Network
Cisco IOS
Network Security

Hello, My name is Djordje. Im experienced NOC engineer. From 2009 I’m working in sphere of internet technologies. My first job was technical support at YUBC net ISP company. Also I worked for Orion ISP company as NOC engineer, after Orion i was also worked as NOC engineer at Telenor mobile company. Now i work at Telesign company also as NOC engineer. I like to learn new stuff, and my interests are networking. I m also at basic level of Linux admistration knowledge. Since 2021. I started Cyber Security path in my career, so I first work as Information Security Analyst for 2 years, gain ComTia Security + Certificate and moved forward as Security Engeener. I have lot of expirience with cyber security procedures, can help with gaining Cyber Essentials and Cyber Essentials Plus certificates
Want to browse more talent?
Sign up