Technical Support Specialist Job Description Template

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Technical Support Representative Job Description Template

Technical support representatives play a critical role in ensuring smooth operations for businesses by providing timely assistance to customers experiencing technical issues. Whether it’s troubleshooting computer systems, answering customer inquiries, or configuring software and hardware, they are the first line of support for resolving challenges and enhancing customer satisfaction. Skilled in problem-solving, communication skills, and technical knowledge, technical support representatives are essential to maintaining a company's reputation for excellent service.

In industries ranging from information technology to call centers and customer service sectors, technical support representatives address a variety of technical problems across different platforms, including Windows, Mac, and operating systems. Their role often involves prioritizing tasks, documenting solutions, and collaborating with team members to deliver reliable solutions. Businesses rely on these professionals to improve customer experience, streamline processes, and ensure quick follow-up to maintain operational efficiency.

This technical support representative job description template will help you outline the role, responsibilities, and qualifications to attract top talent on Upwork. Whether you're looking for a full-time or remote work professional, this guide will assist in finding an ideal candidate to meet your organization's needs.

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Job overview

A technical support representative provides technical assistance to customers, solving technical problems through effective communication and step-by-step guidance. This role involves troubleshooting computer systems, operating systems, and other technology-related concerns while maintaining a positive and professional demeanor. Ideal for professionals with technical knowledge, problem-solving skills, and the ability to prioritize customer issues in a fast-paced work environment.

Technical support representatives work in various settings, including call centers, help desks, and remote environments. They collaborate with team members and escalate complex issues to specialized technicians when needed. Successful candidates demonstrate strong interpersonal abilities, excellent written communication, and experience with Windows and Mac operating systems.

Key responsibilities

Provide technical assistance. Help customers troubleshoot technical issues related to software, hardware, and network connectivity.
Respond to customer inquiries. Resolve queries via phone calls, email, chat, or remote access tools to ensure customer satisfaction.
Troubleshoot computer systems. Diagnose and fix problems with operating systems, computer hardware, and software applications.
Document technical issues. Maintain detailed records of customer interactions, problems, and solutions using help desk systems.
Collaborate with a team. Work closely with other support specialists and team members to address escalated issues.
Follow up with customers. Ensure issues are fully resolved and provide ongoing support as necessary.
Assist with product configuration. Guide customers in configuring software, computer systems, and tools.
Support product updates. Assist customers with upgrades, patches, and other improvements to maintain functionality.
Prioritize customer issues. Manage and resolve technical concerns based on urgency, ensuring a seamless customer experience.

Qualifications and skills

Education. High school diploma, associate degree, or bachelor’s degree in computer science, information technology, or a related field.
Technical knowledge. Proficiency with operating systems (Windows, Mac), computer hardware, and troubleshooting tools.
Problem-solving skills. Ability to identify, analyze, and resolve technical problems effectively.
Communication skills. Strong written communication and interpersonal abilities for working with customers and team members.
Work experience. 1–3 years of experience in technical support or customer service roles.
Time management. Ability to multitask and prioritize issues in a fast-paced work environment.
Software expertise. Familiarity with help desk software, Microsoft Office, and CRM systems.
Adaptability. Capacity to troubleshoot across diverse platforms and adapt to new technologies quickly.
Soft skills. Patience, problem-solving abilities, and a strong commitment to delivering customer satisfaction.

About our company

At [company name], we are committed to delivering seamless technical support and exceptional customer service. Our IT team works tirelessly to troubleshoot technical issues, assist customers, and ensure their technology runs smoothly. With a collaborative work environment, we value innovation, problem-solving, and professional growth. Join our dedicated team to play a key role in helping clients resolve issues and improve their daily operations.

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What does a technical support representative do?

A technical support representative helps customers by troubleshooting technical issues, offering solutions, and ensuring a positive customer experience. They assist with technical problems related to software, hardware, operating systems, and computer systems. Their role focuses on providing technical assistance through various channels, including call centers, live chats, and email, while maintaining excellent written communication and interpersonal skills.

In addition to solving customer inquiries, technical support representatives often configure systems, perform diagnostics, and recommend updates to improve functionality. They document issues, track resolutions, and collaborate with team members to escalate complex cases to senior support specialists or information technology teams. By prioritizing tasks effectively, they ensure timely follow-up and resolution to enhance customer satisfaction and reduce downtime.

Technical support representatives work in dynamic work environments like remote work settings, help desks, and call centers, addressing customer needs efficiently. They leverage technical knowledge of computer hardware, Windows, and Mac systems while staying updated on Microsoft tools, excel functions, and emerging technical support trends. Combining problem-solving skills with strong communication skills, they play a vital role in helping businesses deliver reliable products and services.

Technical support representative duties and responsibilities

A technical support representative provides hands-on technical assistance to ensure customer success. Responsibilities include:

Address customer inquiries. Assist clients with technical concerns, offering step-by-step resolutions.
Troubleshoot hardware and software. Identify and resolve technical issues across various platforms.
Collaborate with a team. Work closely with team members and escalate unresolved problems to specialized technicians.
Record interactions. Maintain records of customer interactions and solutions in help desk systems.
Offer follow-up support. Ensure all customer issues are fully resolved and address further inquiries.
Maintain technical knowledge. Stay updated on the latest tools, software, and operating systems.
Provide configuration guidance. Assist customers in configuring tools, products, and platforms.

How to write a technical support representative job description

Writing a clear technical support representative job description ensures you attract qualified candidates. Follow these guidelines:

Use a clear job title. Include relevant terms like technical support or help desk.
Outline key responsibilities. List tasks such as troubleshooting technical issues and collaborating with team members.
Specify qualifications. Mention education, such as a bachelor’s degree or associate degree, and technical knowledge.
Highlight technical skills. Include expertise in operating systems, Microsoft Office, and computer hardware.
Include soft skills. Focus on communication skills, problem-solving abilities, and customer service skills.
Mention the work environment. State if the position is remote work, full-time, or within a call center setting.
Add company benefits. Include details on career growth opportunities, training, or certifications.

FAQs

1. What qualifications do technical support representatives need?

Technical support representatives typically need a high school diploma, associate degree, or bachelor’s degree in computer science or a related field. Technical knowledge of operating systems, Microsoft Office, and computer hardware is essential, along with strong problem-solving and communication skills.

2. What skills are essential for technical support representatives?

Essential skills include problem-solving abilities, technical knowledge of software and hardware, and excellent communication skills. Interpersonal and time management skills are also important for assisting clients and managing tasks effectively.

3. What does a technical support representative do daily?

A technical support representative addresses customer inquiries, troubleshoots technical issues, and provides solutions to clients. They collaborate with team members, document support tickets, and follow up to ensure customer satisfaction.

4. Where do technical support representatives work?

Technical support representatives work in call centers, help desks, or remote settings. They assist businesses in information technology, computer systems, and customer support for software, hardware, and operating systems.

5. How can technical support representatives grow their careers?

Technical support representatives can pursue roles like IT manager, network administrator, or support specialist. Gaining certifications such as CompTIA or ITIL and advancing technical knowledge opens doors to leadership positions within information technology.

6. What is the salary for a technical support representative?

The salary for a technical support representative varies depending on factors such as location, years of experience, and the company size. Entry-level roles in technical support typically offer salaries ranging from $40,000 to $50,000 annually. Experienced professionals or specialists in areas like Microsoft Office support, troubleshooting advanced technical issues, or customer service management may earn upwards of $60,000 to $75,000 annually. Additionally, roles that require certifications in information technology or advanced knowledge of operating systems often command higher pay.

Hire technical support representatives on Upwork

A technical support representative ensures seamless customer experience by troubleshooting technical issues and supporting daily operations. Hire skilled professionals on Upwork to deliver reliable technical support, improve customer satisfaction, and keep your technology running smoothly. Sign up today and post a job to connect with top talent.

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Technical Support Specialists you can meet on Upwork

$35 hourly
Asim H.
- 5.0
- (27 jobs)
Sheikhupura, PB
Technical Support
Process Improvement
Project Management
Account Management
Prompt Engineering
Team Management
Communications
Shopify
Ecommerce
Business Process Management
Quality Assurance
Microsoft Excel
Salesforce CRM
Gorgias
Zendesk
Customer Onboarding
Customer Service
Data Management
Product Management
Content Management System
I specialize in Product Information Management (PIM) implementation, product data enrichment, and Customer Success for B2B SaaS and eCommerce platforms — with deep hands-on expertise in Akeneo and a growing practice in AI-assisted product content workflows. With 16,000+ logged hours and Top Rated Plus status, I bring enterprise-grade reliability to every engagement. My work sits at the intersection of technical product operations and customer-facing success: I onboard manufacturers and distributors, structure product taxonomies, manage attribute mapping, validate data quality, and ensure customers and internal teams get the most out of their PIM investment. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Akeneo configuration and administration, product catalog setup, attribute group management, taxonomy design, data validation rules, digital asset linking, and quality-of-life improvements for data teams. I use AI tools — including ChatGPT and prompt engineering — to accelerate product description writing, content enrichment, and data standardization at scale. I have managed product onboarding workflows from raw manufacturer data through to enriched, publish-ready records. 𝐀𝐈-𝐀𝐬𝐬𝐢𝐬𝐭𝐞𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: I integrate AI into day-to-day product and support workflows: generating and refining product descriptions, building prompt templates for consistent content enrichment, automating repetitive data tasks, drafting support responses, and using AI to flag quality issues in large datasets. Tools include ChatGPT, Microsoft Copilot, and Claude. This reduces manual effort and improves consistency across high-volume catalogs and support queues. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Full-cycle client onboarding for SaaS platforms: kickoff through go-live. I handle implementation support, user training, process documentation, issue escalation, and long-term account health monitoring — reducing time-to-value for customers and support burden for internal teams. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Omnichannel support management via Zendesk, Gorgias, Intercom, and Salesforce. Team leadership, QA monitoring, SLA management, macro and template development, and performance reporting. I have managed support operations for eCommerce brands at scale. 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Product listing management, order operations, seller support, and store-level operations across major eCommerce platforms including Amazon Seller Central and eBay. 𝐓𝐨𝐨𝐥𝐬: Akeneo · ChatGPT · Microsoft Copilot · Claude · Zendesk · Gorgias · Keeping · Salesforce · HubSpot · Microsoft Excel · Google Workspace · Confluence · Notion · ClickUp · Jira · Slack · Loom · Zoho If you need a specialist who can own product data quality end to end — or a Customer Success resource who understands the full SaaS implementation lifecycle and knows how to use AI to work faster and smarter — let's talk.
$40 hourly
Bilal K.
- 4.9
- (11 jobs)
Delhi, DL
Technical Support
Microsoft Exchange Online
Microsoft Teams
Active Directory Federation Services
Microsoft Windows PowerShell
Microsoft Azure
Office 365
Windows Server
Microsoft Exchange Server
Microsoft Active Directory
• I am carrying extensive experience in migrating Microsoft 365 workloads (Exchange, SharePoint, OneDrive and Teams) to another Microsoft 365 tenant (tenant to tenant migration) using Quest OnDemand Migration and Bittitan. • I am also carrying extensive experience in migrating mailboxes from different platforms like Google workspace, Google Drive, cPanel, Zoho, Rakspace, GoDaddy, FastMail, Exchange 2010, Exchange 2013, Exchange 2016, M365 tenant to M365 tenant. • Experience of setting up the Microsoft Exchange hybrid environment between account and resource forest environment. • Performed 10K+ mailbox migration (On boarding and Off boarding) and troubleshooting post migration issues in Hybrid in environment. • Migrated 500+ mailbox from 1 tenant to other tenant using Bit titan migration tool. • Good understanding and knowledge of Staged, Cutover, IMAP Migration and Hybrid mailbox move (Exchange 2013 and Exchange 2016). • Troubleshooting Cross forest issues on Mail flow, Mailbox access and Auto Discover (Exchange 2010, 2013, Office 365). • Troubleshooting Hybrid Rich co-existence issues between On Premise (Exchange 2007, 2010, 2013 server) and Edge Servers. In depth troubleshooting for Office 365 client-facing applications. • Good understanding and knowledge of SPF, DKIM and DMARC. • Good understanding and knowledge of mail flow, and conditional mail flow. • Good understanding and knowledge of RBAC roles in Microsoft Exchange Online. • Good understanding and knowledge of Transport rules and DLP. • Investigation and troubleshooting of SPAM, Quarantine and Phish emails related issues. • Good understanding of creation, Management and troubleshooting of Email Address Policy. • Good understanding and knowledge of Integration of third-Party apps like Salesforce in Office 365. • Good understanding of Microsoft 365 ATP and M365 ATP policies. • Good understanding and knowledge of application access policy which is being used to restrict the service principal access to few or more mailboxes. • Good understanding and knowledge of retention policies like DPT, RPT and PT. • Performing mailbox Restore and Recover for deleted mailboxes. • Performing eDiscovery search and exporting the data from discovery mailbox. • Manage users and mailbox in Office365 using GUI and PowerShell. • Troubleshooting of issues related to outlook, Shared Mailbox, Resource Mailbox and Calendars in Office365. • Good understanding and knowledge of Intune (MAM/MDM). • Troubleshooting of Intune related issues and wiping device. • Good understanding and knowledge of Azure AD Conditional access and Microsoft Cloud app security (MCAS). • Creation of Intune policies like conditional access, app protection policy and Office 365 access policies based on network and device state. • Implemented MFA using Conditional access as well as per user. • Management of user identities like In Cloud, Synced with Active Directory or Hybrid Identities and federated identities in Azure. • Good understanding and knowledge of Azure PowerShell and Office 365 PowerShell. • Creation and management of Azure AD Application. • Good understanding and knowledge of setting up SSO using Azure AD. • Good understanding of Azure AD Identity protection and Azure AD Privileged identity management. • Automation of license assignment based on group/Attribute. • Good understanding of Azure AD B2B. • Recently deployed SSPR, Password write back, Pass Through Authentication and Hybrid Azure AD device join feature (Both Managed and federated domains). • Troubleshooting of MFA enrolment related issues where user is not able to register in MFA because of Sync issue as same his/her email address is being used by multiple users. • Good understanding of deployment and troubleshooting knowledge of Azure AD Connect. • Sync Rule creation in Azure AD Connect to map the custom attributes to Directory extension so that we can use them in Claims. • Good understanding and knowledge of ADFS. • Good understanding and knowledge of renewing the ADFS certificate. • Relying Party Trust creation and update existing RPT using metadata. • Renew encryption and Signing certificate of RPT’s. • Unlock user accounts locked by ADFS extranet feature. • Works on ADFS alerts like ADFS services is not in running state. • Basic knowledge of Microsoft Teams, SharePoint, and OneDrive. • Restoration of deleted OneDrive site.
$55 hourly
Kevin K.
- 4.5
- (14 jobs)
New York, NY
Technical Support
ISO 27001
User Identity Management
Cross Functional Team Leadership
Project Management
WebRTC
JAMF
HTML5
HTML
Google Workspace Administration
Video Stream
Agile Project Management
Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.

$35 hourly
Asim H.
- 5.0
- (27 jobs)
Sheikhupura, PB
Technical Support
Process Improvement
Project Management
Account Management
Prompt Engineering
Team Management
Communications
Shopify
Ecommerce
Business Process Management
Quality Assurance
Microsoft Excel
Salesforce CRM
Gorgias
Zendesk
Customer Onboarding
Customer Service
Data Management
Product Management
Content Management System
I specialize in Product Information Management (PIM) implementation, product data enrichment, and Customer Success for B2B SaaS and eCommerce platforms — with deep hands-on expertise in Akeneo and a growing practice in AI-assisted product content workflows. With 16,000+ logged hours and Top Rated Plus status, I bring enterprise-grade reliability to every engagement. My work sits at the intersection of technical product operations and customer-facing success: I onboard manufacturers and distributors, structure product taxonomies, manage attribute mapping, validate data quality, and ensure customers and internal teams get the most out of their PIM investment. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Akeneo configuration and administration, product catalog setup, attribute group management, taxonomy design, data validation rules, digital asset linking, and quality-of-life improvements for data teams. I use AI tools — including ChatGPT and prompt engineering — to accelerate product description writing, content enrichment, and data standardization at scale. I have managed product onboarding workflows from raw manufacturer data through to enriched, publish-ready records. 𝐀𝐈-𝐀𝐬𝐬𝐢𝐬𝐭𝐞𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: I integrate AI into day-to-day product and support workflows: generating and refining product descriptions, building prompt templates for consistent content enrichment, automating repetitive data tasks, drafting support responses, and using AI to flag quality issues in large datasets. Tools include ChatGPT, Microsoft Copilot, and Claude. This reduces manual effort and improves consistency across high-volume catalogs and support queues. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠: Full-cycle client onboarding for SaaS platforms: kickoff through go-live. I handle implementation support, user training, process documentation, issue escalation, and long-term account health monitoring — reducing time-to-value for customers and support burden for internal teams. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Omnichannel support management via Zendesk, Gorgias, Intercom, and Salesforce. Team leadership, QA monitoring, SLA management, macro and template development, and performance reporting. I have managed support operations for eCommerce brands at scale. 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Product listing management, order operations, seller support, and store-level operations across major eCommerce platforms including Amazon Seller Central and eBay. 𝐓𝐨𝐨𝐥𝐬: Akeneo · ChatGPT · Microsoft Copilot · Claude · Zendesk · Gorgias · Keeping · Salesforce · HubSpot · Microsoft Excel · Google Workspace · Confluence · Notion · ClickUp · Jira · Slack · Loom · Zoho If you need a specialist who can own product data quality end to end — or a Customer Success resource who understands the full SaaS implementation lifecycle and knows how to use AI to work faster and smarter — let's talk.
$40 hourly
Bilal K.
- 4.9
- (11 jobs)
Delhi, DL
Technical Support
Microsoft Exchange Online
Microsoft Teams
Active Directory Federation Services
Microsoft Windows PowerShell
Microsoft Azure
Office 365
Windows Server
Microsoft Exchange Server
Microsoft Active Directory
• I am carrying extensive experience in migrating Microsoft 365 workloads (Exchange, SharePoint, OneDrive and Teams) to another Microsoft 365 tenant (tenant to tenant migration) using Quest OnDemand Migration and Bittitan. • I am also carrying extensive experience in migrating mailboxes from different platforms like Google workspace, Google Drive, cPanel, Zoho, Rakspace, GoDaddy, FastMail, Exchange 2010, Exchange 2013, Exchange 2016, M365 tenant to M365 tenant. • Experience of setting up the Microsoft Exchange hybrid environment between account and resource forest environment. • Performed 10K+ mailbox migration (On boarding and Off boarding) and troubleshooting post migration issues in Hybrid in environment. • Migrated 500+ mailbox from 1 tenant to other tenant using Bit titan migration tool. • Good understanding and knowledge of Staged, Cutover, IMAP Migration and Hybrid mailbox move (Exchange 2013 and Exchange 2016). • Troubleshooting Cross forest issues on Mail flow, Mailbox access and Auto Discover (Exchange 2010, 2013, Office 365). • Troubleshooting Hybrid Rich co-existence issues between On Premise (Exchange 2007, 2010, 2013 server) and Edge Servers. In depth troubleshooting for Office 365 client-facing applications. • Good understanding and knowledge of SPF, DKIM and DMARC. • Good understanding and knowledge of mail flow, and conditional mail flow. • Good understanding and knowledge of RBAC roles in Microsoft Exchange Online. • Good understanding and knowledge of Transport rules and DLP. • Investigation and troubleshooting of SPAM, Quarantine and Phish emails related issues. • Good understanding of creation, Management and troubleshooting of Email Address Policy. • Good understanding and knowledge of Integration of third-Party apps like Salesforce in Office 365. • Good understanding of Microsoft 365 ATP and M365 ATP policies. • Good understanding and knowledge of application access policy which is being used to restrict the service principal access to few or more mailboxes. • Good understanding and knowledge of retention policies like DPT, RPT and PT. • Performing mailbox Restore and Recover for deleted mailboxes. • Performing eDiscovery search and exporting the data from discovery mailbox. • Manage users and mailbox in Office365 using GUI and PowerShell. • Troubleshooting of issues related to outlook, Shared Mailbox, Resource Mailbox and Calendars in Office365. • Good understanding and knowledge of Intune (MAM/MDM). • Troubleshooting of Intune related issues and wiping device. • Good understanding and knowledge of Azure AD Conditional access and Microsoft Cloud app security (MCAS). • Creation of Intune policies like conditional access, app protection policy and Office 365 access policies based on network and device state. • Implemented MFA using Conditional access as well as per user. • Management of user identities like In Cloud, Synced with Active Directory or Hybrid Identities and federated identities in Azure. • Good understanding and knowledge of Azure PowerShell and Office 365 PowerShell. • Creation and management of Azure AD Application. • Good understanding and knowledge of setting up SSO using Azure AD. • Good understanding of Azure AD Identity protection and Azure AD Privileged identity management. • Automation of license assignment based on group/Attribute. • Good understanding of Azure AD B2B. • Recently deployed SSPR, Password write back, Pass Through Authentication and Hybrid Azure AD device join feature (Both Managed and federated domains). • Troubleshooting of MFA enrolment related issues where user is not able to register in MFA because of Sync issue as same his/her email address is being used by multiple users. • Good understanding of deployment and troubleshooting knowledge of Azure AD Connect. • Sync Rule creation in Azure AD Connect to map the custom attributes to Directory extension so that we can use them in Claims. • Good understanding and knowledge of ADFS. • Good understanding and knowledge of renewing the ADFS certificate. • Relying Party Trust creation and update existing RPT using metadata. • Renew encryption and Signing certificate of RPT’s. • Unlock user accounts locked by ADFS extranet feature. • Works on ADFS alerts like ADFS services is not in running state. • Basic knowledge of Microsoft Teams, SharePoint, and OneDrive. • Restoration of deleted OneDrive site.
$55 hourly
Kevin K.
- 4.5
- (14 jobs)
New York, NY
Technical Support
ISO 27001
User Identity Management
Cross Functional Team Leadership
Project Management
WebRTC
JAMF
HTML5
HTML
Google Workspace Administration
Video Stream
Agile Project Management
Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.
$45 hourly
Ahmed I.
- 5.0
- (28 jobs)
Dhaka, DHAKA
Technical Support
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
IT Support
😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$99 hourly
Youssef Ethan S.
- 5.0
- (19 jobs)
Nashville, TN
Technical Support
Master Data Management
JAMF
iOS
Microsoft Active Directory
macOS
Office 365
VPN
VMWare
Overview: I help organizations secure, automate, and scale Apple-first environments with a focus on Jamf, identity, and compliance. As a Jamf Partner-certified engineer with advanced credentials (Jamf 100, 200, and partner-exclusive technical certifications), I bring insider knowledge of Jamf’s enterprise ecosystem and best practices. I specialize in macOS and iOS lifecycle management, security hardening, and identity integration, helping companies achieve a zero-touch deployment model, hardened endpoints, and strong compliance postures. My expertise extends across cross-platform MDMs for mixed device fleets, providing scalable, security-first infrastructure for diverse environments. ⸻ Core Competencies Apple-First Device Management • Jamf Pro, Jamf Connect, Jamf Protect • Apple Business Manager (ABM), Apple School Manager (ASM) • Automated Device Enrollment (ADE) and zero-touch provisioning • Installomator, SwiftDialog, API-based automation • Custom PLISTs, configuration profiles, and Self Service workflows Security & Compliance • CIS Level 1 & 2 Benchmarks for macOS/iOS • Secure Enclave, FileVault, Gatekeeper, Platform SSO • SOC 2, ISO 27001, HIPAA, GDPR compliance workflows • Security patch automation and CVE remediation strategies • YubiKey, FIDO2, and hardware-backed MFA deployment Identity & Access Management • Microsoft Entra ID (Azure AD), Okta, Ping Identity • SSO, SCIM, Conditional Access, Zero Trust enforcement • Cross-platform device trust architecture Multi-Platform MDM Ecosystems • Microsoft Intune (macOS, iOS, Windows, Android) • Kandji, Mosyle, Addigy, Hexnode. • Endpoint compliance automation and fleet security Infrastructure & Automation • Bash, Zsh, Python scripting for advanced workflows • API-driven integrations and Power Automate workflows • Smart Groups, device inventory, and advanced reporting Credentials & Partnerships: • Jamf 100, Jamf 200 Certified (Foundation and advanced macOS/iOS management) • Jamf Partner Exclusive Certifications (Partner Engineer, Security, and Identity modules) • Jamf MSP/Partner Program Member (access to partner-only tools and enablement) • CIS Benchmarks practitioner (macOS, iOS hardening) • Experienced in multi-tenant, enterprise-scale MDM deployments How I Deliver Value: • Design and implement secure Apple-first infrastructures aligned with CIS and regulatory standards • Architect zero-touch deployments and automated provisioning pipelines • Build advanced identity-driven access controls for hybrid workforces • Reduce IT workload with API-based automation and compliance reporting • Enable businesses to scale with confidence by blending security, usability, and automation
$35 hourly
Abdelkrim B.
- 5.0
- (34 jobs)
Jersey City, NJ
Technical Support
SAP Crystal Reports
IT Consultation
IT Support
Software Debugging
Troubleshooting
Desktop Application
Microsoft SQL Server
Delphi
I have significant experience in software development and UI/UX, where I managed to: ✅ Develop desktop and mobile applications, targeting Windows, Mac, iOS, and Android. ✅ Design prototypes for mobile applications and websites. ✅ Working with RDBMS like MS Sql Server, Mysql, Sqlite, Firebird, Postgres، Access. ✅ Dealing with Web technologies and services using REST, XML, JSON, and WEB protocols, including TCP, UDP, HTTP, FTP, SMTP. Check out my portfolio for my past work and further information. Let's get the job done 💪
$80 hourly
Kyle A.
- 5.0
- (11 jobs)
Edwardsville, IL
Technical Support
Microsoft Active Directory
Technical Writing
Information Security Audit
Network Administration
System Administration
Windows Administration
Windows Server
Information Security
Network Security
15+ years of IT experience. Former IT Director for large CPA firm and current Systems Administrator for real estate firm. Skills include, Windows administration, network engineering, systems administration, systems deployment, email administration, information security consulting, policy writing, and infrastructure design. Available for any freelance IT work.
$35 hourly
Lester C.
- 5.0
- (2 jobs)
Angeles City, PAMPANGA
Technical Support
Management Skills
Operational Planning
Project Management
Customer Service
VoIP Administration
Quality Control
Training Presentation
Email Support
I am an experienced Account Manager and Operations Leader with a strong background in digital marketing and BPO. Most recently, I managed client relationships and optimized marketing strategies in a digital marketing company, driving business growth and campaign success. Before that, as an Operations Manager in a BPO setting, I led teams, improved workflows, and enhanced performance metrics to boost productivity and customer experience. My career began in the BPO industry, where I handled customer care for AT&T and T-Mobile. At T-Mobile, I was recognized as a Customer Service Ambassador (T-Voice), identifying process inefficiencies and driving solutions that led my site to achieve 100% performance in 2016. Later, as a Quality Advocate, I focused on coaching and performance improvement. With expertise in account management, operations, and customer experience, I thrive on optimizing processes and delivering impactful results.
$35 hourly
Mansoor K.
- 4.8
- (18 jobs)
Sialkot, PUNJAB
Technical Support
Customer Support
Customer Service
Email Support
Answered Ticket
WordPress Malware Removal
WordPress Development
WordPress
WordPress Plugin
Landing Page
WooCommerce
Ecommerce Website
Bug Fix
You're an inspired entrepreneur in need of a professional, fast and modern website or landing page that's going to capture your customer's interest- and call them into action. And you're looking for a freelancer who can not only get your project completed in time but also a person that's going to be able to assist you with any queries, questions or issues which may arise down the line. You need someone that you can TRUST. _______________ Hy, I specialize in building aesthetically pleasing, fast, professional and modern looking WordPress websites which are optimized for better business and user experience and give more engagement and customer retention. Whether you're looking to build a blog, an eCommerce store, an engaging landing page or maybe some issues with your site, I've got you covered. I have been building WordPress websites, WooCommerce stores, Blogs and Fixing Website-related issues for almost 6 years now and have the pleasure of dealing with a wide range of clients and industries. I can help build multipurpose websites, and landing pages for any suitable niche. I specialize in Listing websites and more specifically of #Listingpro, #Listify, #willcity, #listable, #mylist etc. All of my services and designs are made bespoke to the customer's needs. My expertise includes: 0- WordPress, Woocomerce, ListingPro,PHP,CSS issues & Bug fixes 1- Front-end development ( CSS, HTML ) 2- Project and Account management, eCommerce management 3- Creative in Photoshop, Illustrator 4- Analytics, Productive, originative 5- WordPress, Woocommerce stores development 6- Plugin Installation and Setup help 7- General WordPress, Web Consultation 8- I can design websites using WP Bakery ,Elementor, Divi Builder, gutenberg, blockeditor and all famouse builders in the market If you are looking for a reliable, creative and passionate web developer who can help you grow your online presence, then look no further than me. Feel free to contact me anytime or check out my portfolio for more samples of my work. I look forward to hearing from you soon. Best, Mansoor
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