Computer Technician Job Description Template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

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Tips for Writing a Computer Technician Job Description

A computer technician is an IT professional who provides on-site services such as installing networks, computer systems, whitelisted software, and hardware; servicing computers and mobile devices; and in-office support for connecting to and using network drives.

The section below will cover a sample job description, exploring the daily responsibilities and necessary qualifications for a computer technician.

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The Job Overview

We are seeking a dedicated computer technician to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our end users.

As a computer technician, you can put your passion for IT services to work by supporting our operations teams.

Responsibilities

Below are some of the responsibilities a computer technician is expected to take on:

Install network hardware in our CA and OR locations
Set up and install new computing hardware in our CA and OR locations
Use remote access software, such as TeamViewer, to install pre-approved software
Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel
Provide phone and internet chat-based support for our help desk when you are not en route to or present on one of our campuses
Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery in our IT repairs lab in CA
QA device repairs and software installations based on our custom evaluation frameworks
Configure and maintain logs of machine issues, errors, and repairs by scanning the barcode on every machine evaluated and serviced
When supporting customers via chat, request they read the 16-digit unique device identifier to you so that you can access a support history
Verify the identity of any and all callers according to SOX requirements before carrying out any password change, remote computer access, software installation, or security bypass operations

Job Qualifications and Skill Sets

Below are the qualifications expected of a computer technician:

Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology
Proficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office Suite
Excellent written and verbal communication skills
Minimum of two years experience in computer networks solutions, operating systems, or other IT-related positions
Attention to detail
Strong analytical and problem-solving skills
Time management and organizational skills
Familiarity with HTML and command-line preferred
Knowledge of basic SOX compliance requirements
AA CompTIA A+ certification for computer technology (exclusions may apply, particularly for web-development computer technicians)

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4 Steps to Creating a Computer Technician Job Description That Fits Your Needs

Computer technicians will be your front line against remote-site IT issues. These are the folks who will repair machines, install software and computer hardware, and carry out regular PC and server maintenance activities.

You may also hire them for their company asset management skills and installing both network and end-user hardware.

1. Type of Computer Technicians

Computer technicians occupy a wide field of niches, including higher-level network technicians and computer service personnel. It’s crucial to seek computer technicians who have skills and/or certifications in the areas you need assistance with. Some computer support technicians work only via remote access, resolving technical issues in a way similar to technical support agents.

2. The Position

Computer technicians can be hired in-house, contracted through an agency, or hired as freelancers. You should evaluate how much travel time is necessary if there are multiple company sites that need on-site support and whether you need technicians who have security clearance or other specializations.

In-house computer technicians offer the greatest availability due to their more permanent role in your company, while agencies and freelancers will offer more-limited availability but may provide a more diverse base of expertise.

3. Experience

Experience is a valuable resource for assessing candidates. A junior computer technician is more suited for general projects and troubleshooting. A senior computer technician is great for overseeing projects and servicing operations that demand a specific skill set.

4. Industry

Computer technicians are vital to the success of all computer-connected industries. In addition to standard applications such as web development, computer technicians are prevalent in enterprise HR, manufacturing, education, and engineering services.

Next Steps

So you’re now ready to begin looking for a computer technician. Great computer technicians can be found on Upwork. Their qualifications are listed along with their experience, giving you all the information you need to find the right fit for you.

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Computer Technicians you can meet on Upwork

$7 hourly
Mark Anthony R.
- 0.0
- (1 job)
Davao, DAVAO DEL NORTE
Computer Technology
Administrative Support
Information Technology
Computer Network
Computer Maintenance
Computing & Networking
Computer Hardware
Data Entry
Computer Skills
Hi, My name is Mark and I am an Information Technology graduate. I worked on several companies as a Network and System Administrator. I also have an experienced in Data Entry as I also worked on some information I need to put into the system. I am very efficient and very keen to details. I believe that everything can be achieve through hard work. I work hard to things that I wanted to achieve in life. As an outdoor enthusiast, I am an experienced organizer of Climb and Sports events. I am an expert when it comes to managing and organizing things.
$55 hourly
Ryan C.
- 2.2
- (5 jobs)
City of Orange, NJ
Computer Technology
Technical Support
VoIP Software
Cisco Certified Entry Networking Technician
Computer Hardware Installation
Mobile Device Management
Network Administration
I'm proficient in installing , troubleshooting and configuring network device. Working from the client end I have a proficient overview and how jobs should be completed and the standard that said work should meet . With a strong understanding of Cable and Broadband Modems I'm also adept in routers , switches , firewalls and 4G modems as well .
$10 hourly
Nora H.
- 2.6
- (10 jobs)
Kosove, KOSOVO
Computer Technology
Translation
Data Mining
Social Media Management
DataTables
Customer Support
Presentations
Scheduling
Cisco Certified Entry Networking Technician
Computer Network
File Management
Data Entry
Microsoft Excel
Master on Data Science Bachelor of Networking&Telecommunications. Describing my personality in a few words: Hardworking,highly organized and independent, flexible and analytical with a keen eye for details, and conscientious self-starter, able to strategize and prioritize effectively accomplish multiple tasks and stay calm under pressure. Confident professional with an infectious enthusiasm for technology. A skilled communicator, able to maintain cultural sensitivity and diversity, creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Able to communicate effectively and to explain information clearly with all organizational levels, build relationships of trust and enlist the participation of team members. Catched by the dream to be more creative and more free at work,I decided to be a freelancer. Some of my professional skills: 1. CCNA 2. Windows Operating System Fundamentals 3. Windows Server Administration Fundamentals 4. Security Fundamentals 5. IT Essentials: PC Hardware & Software 6. ECDL-European Computer Driver's License 7. Social Media,Virtual Assistant etc... I am always interested in new projects and look forward to discussing how we can work together. I can provide industry references if needed.

$7 hourly
Mark Anthony R.
- 0.0
- (1 job)
Davao, DAVAO DEL NORTE
Computer Technology
Administrative Support
Information Technology
Computer Network
Computer Maintenance
Computing & Networking
Computer Hardware
Data Entry
Computer Skills
Hi, My name is Mark and I am an Information Technology graduate. I worked on several companies as a Network and System Administrator. I also have an experienced in Data Entry as I also worked on some information I need to put into the system. I am very efficient and very keen to details. I believe that everything can be achieve through hard work. I work hard to things that I wanted to achieve in life. As an outdoor enthusiast, I am an experienced organizer of Climb and Sports events. I am an expert when it comes to managing and organizing things.
$55 hourly
Ryan C.
- 2.2
- (5 jobs)
City of Orange, NJ
Computer Technology
Technical Support
VoIP Software
Cisco Certified Entry Networking Technician
Computer Hardware Installation
Mobile Device Management
Network Administration
I'm proficient in installing , troubleshooting and configuring network device. Working from the client end I have a proficient overview and how jobs should be completed and the standard that said work should meet . With a strong understanding of Cable and Broadband Modems I'm also adept in routers , switches , firewalls and 4G modems as well .
$10 hourly
Nora H.
- 2.6
- (10 jobs)
Kosove, KOSOVO
Computer Technology
Translation
Data Mining
Social Media Management
DataTables
Customer Support
Presentations
Scheduling
Cisco Certified Entry Networking Technician
Computer Network
File Management
Data Entry
Microsoft Excel
Master on Data Science Bachelor of Networking&Telecommunications. Describing my personality in a few words: Hardworking,highly organized and independent, flexible and analytical with a keen eye for details, and conscientious self-starter, able to strategize and prioritize effectively accomplish multiple tasks and stay calm under pressure. Confident professional with an infectious enthusiasm for technology. A skilled communicator, able to maintain cultural sensitivity and diversity, creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Able to communicate effectively and to explain information clearly with all organizational levels, build relationships of trust and enlist the participation of team members. Catched by the dream to be more creative and more free at work,I decided to be a freelancer. Some of my professional skills: 1. CCNA 2. Windows Operating System Fundamentals 3. Windows Server Administration Fundamentals 4. Security Fundamentals 5. IT Essentials: PC Hardware & Software 6. ECDL-European Computer Driver's License 7. Social Media,Virtual Assistant etc... I am always interested in new projects and look forward to discussing how we can work together. I can provide industry references if needed.
$10 hourly
John Carlo H.
- 5.0
- (7 jobs)
Puerto Princesa, MIMAROPA
Computer Technology
Computer Hardware Installation
Computer Maintenance
Video Advertising
Computer Hardware
Video Animation
Video Game Review
Computer Assembly
Video Editing & Production
Personal Computer
Video Editing Software
Video File Format
Video Editing
Video Intro & Outro
Technical Support
Hello, I am currently self employed at my small computer store here in Palawan, Philippines I am here at Upwork to earn extra cash to sustain my small business Here are some of my skills Video editing Computer Building, Troubleshoot & Repair I have also been a Technical Support Representative at Sitel Palawan for the Company AT&T.
$10 hourly
Frince Derl M.
- 5.0
- (4 jobs)
Cavite City, CALABARZON
Computer Technology
PC Game
Telecommunications
Computer Operating System
Computer Assembly
Computer Mouse
Computer Keyboard
Computer Hardware
Computer Hardware Installation
Computer
Hardware Troubleshooting
Phone Communication
Technical Support
Customer Service
Phone Support
I'm a Technical Support that specializes in Desktop/Laptop(Windows) and Android/iOS and Internet(Fiber/DSL) for all types of business. Whether you're a computer store that sells components for computers or installs hardware on customer's devices for computers, or if your company sells phones and basically does not know how to perform basic troubleshooting necessary to find the solutions, or if you provide internet service or provide online hosting for a gaming server such as but not limited to Minecraft, I can totally help you out in providing necessary assistance in providing the best solutions necessary to have it fixed. Having worked for 1 year under PARTECH Helpdesk technician as an SME. I have learned more as to how I can fix POS machines for commonly known stores ranging from POS machine itself, printers, printer routing, Kitchen Display Systems, Ordering system and more. Has a neutral accent understandable by all states and is easily understandable. Knows desktop/laptop hardware components on a technical scale. Knows what components to recommend for possible repairs (if you are a repair store that does sales). Knows how to sell/recommend devices basing on customer's profile and their daily usage. Experienced in selling insurance to customers on a detailed level. Can handle/work under pressure provided that it's not toxic. Communication and alignment is important so we can be unified as a team that provides customers the same information. Experienced in handling phone activations form multiple telco companies and troubleshooting issues that may arise from it. Experienced in performing port forwarding for hosting game servers necessary for providing enjoyable experience for customers that game. Experienced in providing remote technical assistance using 123rescue app for deep level troubleshooting experience. Experienced in providing email assistance for queue type of support for general inquiries of customers. Minor Experience in game testing open world games to identify possible bugs abusable by gamers to prevent bad experience by multiple players. Experience in content moderation provided by a set guidelines to prevent abuse of platform use. Minor Experience in monitoring market prices for computer components, allowing us to find the best middle ground to sell our items to the right consumer market. Minor Experience with Mechanical Keyboard modifications and replacing keys that may involve iron soldering.
$20 hourly
Henrique A.
- 5.0
- (10 jobs)
Torres Novas, SANTAREM
Computer Technology
Computer Assembly
Portuguese
English
Remote Connection Support
Technical Support
Computer Maintenance
Computer Hardware Installation
Hello my name is Henrique Amado, Im 24 years old. Im from Portugal and I am a Computer Technician. I do Computer Maintenance and also Help-Desk Support (Remotely).
$10 hourly
Angel S.
- 2.7
- (4 jobs)
Santiago de los Caballeros, SANTIAGO
Computer Technology
Computing & Networking
VMware Administration
Helpdesk
Computer Network
Technical Support
Hardware Troubleshooting
Microsoft Office
Management Skills
Windows 7 Administration
Software Maintenance
Computer
Computer Hardware
Microsoft Windows
Hello, my name is Ángel Sandoval, and I have 7 years of experience in the IT field, specializing in technical support and systems administration. Throughout my career, I have worked with companies across various sectors, excelling in troubleshooting technical issues, implementing innovative solutions, and maintaining a strong focus on end-user satisfaction. Professional Experience IT Helpdesk - United Nearshore Operations | Santiago, DOM Troubleshooting computer issues and repairing CPUs and printers. Administering PC domains and performing equipment maintenance. Managing the AVAYA call recording system for PBX tape replacement. End-User Computing IT - Support Services Group | Santiago, DOM Administering VMware Horizon for virtual machines and managing users in Active Directory. Handling inventory for Office 365 and IT equipment, along with coordinating purchases and shipments from the U.S. for IT services. Configuring workstations, printers, IP cameras, and Palo Alto VPN systems. Setting up Okta for services like Hulu, Disney, and Instacart. Training new employees in IT processes and providing remote support to international teams (USA, Panama, Mexico, Budapest, Jamaica, and the Philippines). Technical Skills Systems and Tools: VMware Horizon, Active Directory, Office 365, Palo Alto VPN, Okta. Maintenance and Configuration: Computers, printers, IP cameras, and workstations. Languages: Spanish and English (ideal for international support). Training: Onboarding and remote support for multicultural teams. Strengths and Achievements Extensive experience in technical support and troubleshooting for end users. Proven ability to coordinate IT projects on an international scale. Commitment to continuous improvement of processes and systems to optimize team productivity.
$30 hourly
Ed B.
- 5.0
- (14 jobs)
Bogota, DC
Computer Technology
Desktop & Laptop Support
Server
Phone Support
Troubleshooting
Computer Maintenance
End User Technical Support
Computer Hardware
Printer
Office 365
Customer Support
Microsoft Windows
Microsoft Active Directory
Tech & IT
*****I live in EST time zone!***** I am a proactive and reliable IT Support Technician from Oxford, UK with over 10 years of experience working with a wide range of hardware and software technologies. In my roles I have performed typical sys admin day to day tasks such as administering Office 365/Active Directory/Gsuite, firewalls, printers, networks, securiy endpoints and troubleshooting bespoke accounting/financial/legal software like Quickbooks. I take pride in providing best-in-class customer service within a helpdesk environment for MSPs and IT departments. I am looking to work with clients who require ad hoc support. I am currently based in the EST time zone but very flexible to work most hours and potentially weekends.. Cheers, Ed
$20 hourly
Stole B.
- 5.0
- (1 job)
Kumanovo, KUMANOVO
Computer Technology
Intellectual Property Protection
Document Control
Server
Computer
Microsoft Office
Inventory Plugin
Cisco
Science
Web Accessibility
Computer Network
Database
Inventory Management
SQL
Sales & Marketing
Network Engineering
Systems/Network Technician/Expediter Offering Advanced Skills and Record of Consistent, High-Quality Performance in Systems/Network Installation, Shipping/Receiving Expediter, Configuration, Upgrade, Migration, and Problem Resolution Activities Career objective : Quality-focused IT professional whit knowledge of A+, CISCO-Networking Academy, plus 6 years of experience as systems technician and software/hardware support specialist, Shipping/Receiving Expediter, 3+ years of experience as Shipping/Receiving, Materials Control-Expediting and Inventorying materials in Afghanistan, working for FLUOR Government Group (FGG) LOGCAP IV project for supporting USA Military in Afghanistan. Proven ability to create and deliver solutions that meet corporate tied to business and technology performance. Comfortable operating in a wide range of platforms and environments.
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