Computer Technician Job Description Template

An effective description can help you hire the best fit for your job. Check out our tips to provide details that skilled professionals are looking for.

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Tips for Writing a Computer Technician Job Description

A computer technician is an IT professional who provides on-site services such as installing networks, computer systems, whitelisted software, and hardware; servicing computers and mobile devices; and in-office support for connecting to and using network drives.

The section below will cover a sample job description, exploring the daily responsibilities and necessary qualifications for a computer technician.

The Job Overview

We are seeking a dedicated computer technician to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our end users.

As a computer technician, you can put your passion for IT services to work by supporting our operations teams.  

Responsibilities

Below are some of the responsibilities a computer technician is expected to take on: 

  • Install network hardware in our CA and OR locations
  • Set up and install new computing hardware in our CA and OR locations
  • Use remote access software, such as TeamViewer, to install pre-approved software
  • Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel
  • Provide phone and internet chat-based support for our help desk when you are not en route to or present on one of our campuses
  • Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery in our IT repairs lab in CA
  • QA device repairs and software installations based on our custom evaluation frameworks
  • Configure and maintain logs of machine issues, errors, and repairs by scanning the barcode on every machine evaluated and serviced
  • When supporting customers via chat, request they read the 16-digit unique device identifier to you so that you can access a support history  
  • Verify the identity of any and all callers according to SOX requirements before carrying out any password change, remote computer access, software installation, or security bypass operations
Job Qualifications and Skill Sets

Below are the qualifications expected of a computer technician:

  • Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology
  • Proficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Minimum of two years experience in computer networks solutions, operating systems, or other IT-related positions
  • Attention to detail
  • Strong analytical and problem-solving skills
  • Time management and organizational skills
  • Familiarity with HTML and command-line preferred
  • Knowledge of basic SOX compliance requirements
  • AA CompTIA A+ certification for computer technology (exclusions may apply, particularly for web-development computer technicians)

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