Help Desk Technician Job Description Template

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Help Desk Technician Job Description Template

A help desk technician provides essential technical assistance and support to address IT issues in a timely manner. They respond to help desk support requests, troubleshoot technical problems, and provide end-users with assistance related to computer systems, software, and mobile devices. Their duties could include anything from password resets to connectivity issues. Working directly with IT teams, help desk technicians ensure operational efficiency by delivering swift and accurate solutions to keep systems running smoothly.

Use this help desk technician job description template to attract qualified candidates experienced in technical support and problem-solving. To simplify hiring, consider finding a skilled IT help desk technician on Upwork.

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Job Overview

We are looking for a knowledgeable help desk technician to join our IT team and provide critical help desk support for our company. This role is focused on diagnosing technical issues, supporting desktop operations, and maintaining a seamless user experience across devices and networks. An ideal candidate will have a bachelor’s degree or an associate degree in computer science, information technology, or a related field, with hands-on experience in technical troubleshooting and IT support.

Key Responsibilities

As a help desk technician, you will take on these important responsibilities:

Managing help desk support requests. Address and prioritize help desk tickets to resolve issues quickly, ensuring that user needs are met in a timely manner.
Diagnosing and troubleshooting issues. Provide technical assistance by identifying, analyzing, and resolving technical problems with computer systems, software, and mobile devices.
Offering desktop support. Deliver desktop support for operating systems, software, and peripheral devices, working quickly to restore functionality when technical issues arise.
Installing software and configuring systems. Assist in setting up operating systems and applications on company devices, ensuring compatibility and proper functionality.
Educating users on IT best practices. Provide end-users with basic troubleshooting steps and educate them on software use to reduce common issues.
Documenting help desk support activities. Maintain detailed logs of technical problems, troubleshooting steps, and resolutions for easy reference and ongoing improvements.
Collaborating with the IT team. Work closely with other support specialists and IT staff to develop solutions and integrate new technologies that enhance user experience and streamline support.
Assisting with data backups and recovery. Help users protect important data through regular backups and assist in recovering data as needed.
Providing technical support in person. Offer in-person technical assistance for onsite staff, maintaining a hands-on approach to support and troubleshooting.

Qualifications and Skills

To excel in a help desk technician role, candidates should bring:

Education. A bachelor’s degree or associate degree in computer science, information technology, or a related field.
Experience. Experience in help desk support or a technical assistance role, with knowledge of computer systems and software.
Technical knowledge. Proficiency with operating systems, computer hardware, and peripherals.
Communication skills. Strong communication skills for effectively guiding users through technical solutions.
Problem-solving skills. Advanced problem-solving abilities to troubleshoot and resolve technical issues efficiently.
Interpersonal skills. Solid interpersonal skills to deliver a high standard of service and establish positive relationships with end users.
Organizational skills. The ability to prioritize tasks and manage help desk tickets to ensure timely solutions.
Team-oriented approach. Willingness to collaborate with IT colleagues to improve service delivery and help desk support procedures.

About Our Company

[Company Name] is a forward-thinking technology company dedicated to providing top-notch IT support and technical assistance. As part of our team, you’ll contribute to a supportive environment, delivering effective help desk support that enhances user productivity and satisfaction. Join us in making a meaningful impact on our organization’s technical operations.

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What does a help desk technician do?

A help desk technician assists with IT support by troubleshooting technical problems, providing desktop support, and ensuring the efficient operation of computer systems and software. They handle help desk tickets, assist end users in a timely manner, and often work alongside other support specialists to resolve issues related to hardware, operating systems, and mobile devices.

Help desk technician duties and responsibilities

A help desk technician manages diverse tasks to maintain IT services and functionality across departments. Their responsibilities include:

Responding to help desk tickets. Prioritize and address user requests in a timely manner to ensure minimal downtime and follow-up to close out tickets.
Providing in-person technical assistance. Support users directly with technical issues and troubleshooting for a smooth IT experience.
Resolving software and hardware issues. Troubleshoot problems with computer hardware, software applications, and peripherals.
Assisting with new software installations. Install and configure operating systems and software on company devices.
Maintaining IT documentation. Record technical issues and resolutions and help desk support insights for better problem tracking and prevention.
Educating end users. Offer training on basic troubleshooting and software use to empower users and reduce repeat issues.
Collaborating with support specialists. Work alongside other IT support specialists to enhance support protocols and introduce new technologies.

How to write a help desk technician job description

To attract well-qualified help desk technicians, a clear and effective job description is essential. Follow these steps:

Use a clear job title. Start with “Help Desk Technician” to attract relevant candidates.
Describe the role. Provide an overview of the role’s focus on help desk support and technical assistance.
List core responsibilities. Include troubleshooting, ticket management, and in-person support. Provide information about operating systems, such as if your company uses Microsoft or Apple products.
Detail qualifications. Specify a bachelor’s degree or equivalent experience in IT and skills in problem-solving.
Introduce your company. Share your company’s mission to attract candidates who are aligned with your culture.

FAQs about help desk technicians

1. What is the average salary for a help desk technician?

The average salary for a help desk technician ranges from $47,000 to $68,000 annually, depending on experience, location, and the organization’s size.

2. What qualifications are required for a help desk technician?

A bachelor’s degree or associate degree in information technology or a related field is often required, along with certifications like CompTIA A+.

3. What skills are important for a help desk technician?

Help desk technician responsibilities combine problem-solving and technical knowledge of systems and software. They’ll also need excellent communication skills and the ability to work well under pressure. Job seekers may also benefit from customer support role experience.

4. What industries hire help desk technicians?

Help desk technicians work across sectors like tech, finance, healthcare, and education, where IT assistance is essential to daily operations.

5. How does a help desk technician assist end users?

A help desk technician assists by resolving technical issues, explaining system functions, and providing in-person and remote support to ensure a smooth user experience.

Hire help desk technicians on Upwork

Are you looking for reliable IT help desk technicians? Upwork connects you with skilled professionals who can handle help desk support, manage technical issues, and assist with IT operations efficiently. Sign up on Upwork to browse qualified candidates and post your job to start the hiring process today.

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Hire Help Desk Technicians

Help Desk Technicians you can meet on Upwork

$45 hourly
Ahmed I.
- 5.0
- (28 jobs)
Dhaka, DHAKA
Help Desk Technician
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
Technical Support
IT Support
😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$45 hourly
Brendan-Mark S.
- 4.8
- (110 jobs)
Naxxar, IN-NAXXAR
Help Desk Technician
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Microsoft Azure
Email Deliverability
DNS
Server Virtualization
Microsoft Small Business Server Administration
Microsoft Active Directory
Google Workspace Administration
Cloudflare
Mac OS X Administration
Windows Administration
Network Administration
Network Monitoring
✅ TOP RATED PLUS Freelancer on Upwork, specializing in Systems Administration, I have worked with 🌟 High Profile Clients 🌟 in my Career, including the following to illustrate some of them: ✅ Toyota Europe ✅ Top 15 English Language Schools in Europe ✅ BORTEX Fine Tailoring If you are in need of someone with great attention to detail, top-quality troubleshooting and problem solving skills, then get in touch and let us start working together. Some Industry-Grade Certifications that I hold: 🏆Microsoft Office 365 Administrator 🏆Microsoft Azure Administrator 🏆Cisco Administrator 🏆Mikrotik Administrator 🏆Google Cloud Engineer
$35 hourly
Hina A.
- 5.0
- (18 jobs)
Eastvale, CA
Help Desk Technician
Customer Care
Helpdesk
Data Entry
German
Training & Development
Client Management
Technical Support
Data Management
Course Creation
Elearning LMS Consulting
Learning Management System
Moodle
Schoology
Instructure CANVAS
Canva
💼 Passionate about creating seamless online learning experiences, I’m a Learning Management System (LMS) Administrator and Customer Support Manager with over 6 years of experience helping schools and education partners make the most of their platforms. I specialize in Agilix Buzz, Canvas, Schoology, and Moodle, building and maintaining course catalogs that are clean, branded, and ready for learners from day one. 🔧 What I Can Help You With: • Full LMS administration: user, course, and enrollment imports (bulk CSV setup, edits, migrations) • Course packaging & delivery for Canvas (Common Cartridge) and Schoology (Group Resources) • Building branded, K–8 friendly courses with banners, icons, and thumbnails (via Canva) • Managing and maintaining multi-hundred course catalogs and blueprint updates • Writing SOPs, knowledge bases, and step-by-step documentation for internal and partner use • Conducting live or recorded training sessions for administrators and teachers • Providing ongoing technical and client support for large school partners 🧩 Why Clients Hire Me I’m organized, efficient, and highly tech-savvy — blending LMS administration, design, and client support to make your platform both polished and reliable. I’ve: • Built dozens of branded programs and course templates from scratch • Supported multi-district LMS rollouts and ongoing course maintenance • Designed support processes and knowledge bases to streamline partner onboarding • Trained LMS administrators and educators to manage systems confidently 🌍 Bonus Skills • Canva graphics design (banners, icons, course cards) • CSV data management and bulk enrollment handling • Technical documentation and SOP writing • Native German speaker — experienced in bilingual customer support and training • Flexible, remote, and client-oriented work style ✅ If you’re looking for someone who can take full ownership of your LMS setup, deliver professional-quality courses, and support your users with care and precision — let’s talk!

$45 hourly
Ahmed I.
- 5.0
- (28 jobs)
Dhaka, DHAKA
Help Desk Technician
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
Technical Support
IT Support
😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$45 hourly
Brendan-Mark S.
- 4.8
- (110 jobs)
Naxxar, IN-NAXXAR
Help Desk Technician
Helpdesk
Microsoft Azure
Email Deliverability
DNS
Server Virtualization
Microsoft Small Business Server Administration
Microsoft Active Directory
Google Workspace Administration
Cloudflare
Mac OS X Administration
Windows Administration
Network Administration
Network Monitoring
✅ TOP RATED PLUS Freelancer on Upwork, specializing in Systems Administration, I have worked with 🌟 High Profile Clients 🌟 in my Career, including the following to illustrate some of them: ✅ Toyota Europe ✅ Top 15 English Language Schools in Europe ✅ BORTEX Fine Tailoring If you are in need of someone with great attention to detail, top-quality troubleshooting and problem solving skills, then get in touch and let us start working together. Some Industry-Grade Certifications that I hold: 🏆Microsoft Office 365 Administrator 🏆Microsoft Azure Administrator 🏆Cisco Administrator 🏆Mikrotik Administrator 🏆Google Cloud Engineer
$35 hourly
Hina A.
- 5.0
- (18 jobs)
Eastvale, CA
Help Desk Technician
Customer Care
Helpdesk
Data Entry
German
Training & Development
Client Management
Technical Support
Data Management
Course Creation
Elearning LMS Consulting
Learning Management System
Moodle
Schoology
Instructure CANVAS
Canva
💼 Passionate about creating seamless online learning experiences, I’m a Learning Management System (LMS) Administrator and Customer Support Manager with over 6 years of experience helping schools and education partners make the most of their platforms. I specialize in Agilix Buzz, Canvas, Schoology, and Moodle, building and maintaining course catalogs that are clean, branded, and ready for learners from day one. 🔧 What I Can Help You With: • Full LMS administration: user, course, and enrollment imports (bulk CSV setup, edits, migrations) • Course packaging & delivery for Canvas (Common Cartridge) and Schoology (Group Resources) • Building branded, K–8 friendly courses with banners, icons, and thumbnails (via Canva) • Managing and maintaining multi-hundred course catalogs and blueprint updates • Writing SOPs, knowledge bases, and step-by-step documentation for internal and partner use • Conducting live or recorded training sessions for administrators and teachers • Providing ongoing technical and client support for large school partners 🧩 Why Clients Hire Me I’m organized, efficient, and highly tech-savvy — blending LMS administration, design, and client support to make your platform both polished and reliable. I’ve: • Built dozens of branded programs and course templates from scratch • Supported multi-district LMS rollouts and ongoing course maintenance • Designed support processes and knowledge bases to streamline partner onboarding • Trained LMS administrators and educators to manage systems confidently 🌍 Bonus Skills • Canva graphics design (banners, icons, course cards) • CSV data management and bulk enrollment handling • Technical documentation and SOP writing • Native German speaker — experienced in bilingual customer support and training • Flexible, remote, and client-oriented work style ✅ If you’re looking for someone who can take full ownership of your LMS setup, deliver professional-quality courses, and support your users with care and precision — let’s talk!
$65 hourly
Brian R.
- 5.0
- (6 jobs)
Fredericksburg, VA
Help Desk Technician
English
Technical Support
Business with 1-9 Employees
Incident Management
Troubleshooting
Automation
Scripting
Helpdesk
Microsoft SharePoint Administration
Point of Sale & Payment Systems
Electronic Medical Record
Hardware Troubleshooting
Microsoft Office
I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
$50 hourly
April Dianne G.
- 4.8
- (72 jobs)
Dasmarinas, CALABARZON
Help Desk Technician
Customer Service Training
Customer Service Chatbot
Customer Experience
Ticketing System
Helpdesk
Zendesk
Channel Setup & Optimization
Process Documentation
Process Optimization
Email Support
Email Communication
Communication Etiquette
Customer Satisfaction
Customer Support
Customer Service
CRM Software
Customer Relationship Management
Automation
Shopify
Gorgias
𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩? 📩 🏆 13 Years Customer Service Experience 👩‍💻 Gorgias Official Service Partner 🏪 Trusted by 60+ Shopify brands I combine customer support strategy, AI, and automation with human judgment to build customer support operations that grow with your business. Whether you're implementing Gorgias, improving an existing support operation, or building your first customer support team, I'll help you build a customer experience that's efficient for your team and effortless for your customers. 📩 What I can help you with: ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 (𝘾𝙓) 𝙎𝙮𝙨𝙩𝙚𝙢𝙨 Build customer support systems that reduce manual work and improve customer experience. ✨ Gorgias setup, migration, audit, and optimization ✨ AI Agent development, training, and guardrails ✨ Inbox structure, views, tags, routing, macros, rules, and Help Center creation ✨ Ongoing optimization for new products, policy updates, and peak seasons ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 Build customer support operations that are ready to grow with your business. ✨ Customer experience (CX) audits & workflow optimization ✨ SOPs, playbooks & knowledge base creation ✨ Hiring, onboarding, QA, coaching & KPI tracking ✨ Trustpilot & online reputation management ✨ 𝙉𝙚𝙚𝙙 𝙖 𝙩𝙚𝙖𝙢? Access experienced Shopify & Gorgias-trained agents through 𝘼𝙂 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 ✦ 𝙋𝙧𝙚𝙢𝙞𝙪𝙢 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 Fast when it matters. Empathetic when needed. Firm when it protects your brand. ✨ Email, live chat, & social media support ✨ WISMO, returns, refunds & exchanges ✨ Subscription management & customer retention ✨ Escalations, chargebacks, disputes & warranty claims ✨ Portfolio below with recent projects and work samples. 𝙀𝙫𝙚𝙧𝙮 𝙜𝙧𝙤𝙬𝙞𝙣𝙜 𝙗𝙧𝙖𝙣𝙙 𝙧𝙚𝙖𝙘𝙝𝙚𝙨 𝙖 𝙥𝙤𝙞𝙣𝙩 𝙬𝙝𝙚𝙧𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙣𝙚𝙚𝙙𝙨 𝙗𝙚𝙩𝙩𝙚𝙧 𝙨𝙮𝙨𝙩𝙚𝙢𝙨, 𝙣𝙤𝙩 𝙟𝙪𝙨𝙩 𝙢𝙤𝙧𝙚 𝙥𝙚𝙤𝙥𝙡𝙚. 𝙄𝙛 𝙩𝙝𝙖𝙩'𝙨 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙩𝙤𝙙𝙖𝙮, 𝙄'𝙙 𝙡𝙤𝙫𝙚 𝙩𝙤 𝙝𝙚𝙡𝙥. 💬 Let's make customer support one less thing to worry about. 😊 𝘈 𝘲𝘶𝘪𝘤𝘬 𝘥𝘪𝘴𝘤𝘭𝘢𝘪𝘮𝘦𝘳: 𝘈𝘯𝘰𝘵𝘩𝘦𝘳 𝘧𝘳𝘦𝘦𝘭𝘢𝘯𝘤𝘦𝘳 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘤𝘰𝘱𝘺𝘪𝘯𝘨 𝘮𝘺 𝘜𝘱𝘸𝘰𝘳𝘬 𝘱𝘳𝘰𝘧𝘪𝘭𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘱𝘢𝘴𝘵 𝘵𝘩𝘳𝘦𝘦 𝘺𝘦𝘢𝘳𝘴. 𝘛𝘩𝘦𝘺 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘦𝘥 𝘸𝘪𝘵𝘩 𝘮𝘦 𝘰𝘳 𝘈𝘎 𝘚𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘥𝘰 𝘯𝘰𝘵 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵 𝘮𝘺 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴. 𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘵𝘰 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘮𝘦, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘪𝘴 𝘷𝘦𝘳𝘪𝘧𝘪𝘦𝘥 𝘜𝘱𝘸𝘰𝘳𝘬 𝘱𝘳𝘰𝘧𝘪𝘭𝘦. 𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘶𝘯𝘴𝘶𝘳𝘦, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘢𝘴𝘬 𝘮𝘦 𝘥𝘪𝘳𝘦𝘤𝘵𝘭𝘺 𝘣𝘦𝘧𝘰𝘳𝘦 𝘩𝘪𝘳𝘪𝘯𝘨.
$85 hourly
Fahad V.
- 5.0
- (136 jobs)
Gujranwala Cantt, Pakistan
Help Desk Technician
Helpdesk
Game Tuning
Desktop & Laptop Support
IT Support
Tech & IT
PC Game
Gaming
Windows 11 Administration
Microsoft Windows
macOS
Windows Administration
Computer Skills
Computer Maintenance
Technical Support
Desktop Support
Windows & macOS Remote Computer Repair | IT Support | Website Development | Video Editing | Gaming PC Optimization | Photo & Slideshow Editing Services Having PC or Mac issues? Laggy performance? Annoying viruses? Need fast tech support? I’m Fahad Virk, a freelancer and IT Support Specialist providing professional freelance services and freelancing support in system administration, remote IT troubleshooting, and technical solutions. With over 13 years of experience, I work with clients in the United States (USA) and around the world, providing reliable online remote support and high-quality, trusted results. Technical Support & IT Services Windows & macOS Support • Microsoft Windows 10/11, macOS Monterey/Sonoma installation and configuration • Remote tech support using TeamViewer, AnyDesk, Chrome Remote Desktop • Blue Screen of Death (BSOD) fixes, boot errors, driver updates • Microsoft Office support: Outlook, Word, Excel, Teams • Password reset, system restore, full OS reinstallation • iMac/MacBook health checks, optimization, and storage cleanup PC Repair & Maintenance • Virus and malware removal, spyware/adware cleanup • SSD and HDD upgrades, disk cloning, storage solutions • Driver installation, startup optimization, Windows registry repair • Laptop overheating fixes, hardware upgrades (RAM, CPU, GPU) • System performance tuning, slow boot resolution, tune-ups Gaming PC Support • FPS optimization, low-lag configurations, overclocking • Gaming PC builds (budget and high-end), hardware compatibility checks • Game crashing fixes: Valorant, Call of Duty, Fortnite, PUBG, GTA V • OBS, Streamlabs, Twitch streaming setup and lag fix • GPU driver updates, stuttering and latency fixes Business IT Solutions • Remote IT Helpdesk support for small offices and startups • Office 365 and Google Workspace integration • Cloud backup systems • Cybersecurity best practices: antivirus setup, firewall configuration • Workstation optimization and maintenance Creative Digital Services Website Development • Responsive WordPress, Wix website design and customization • Business landing pages, portfolio websites, blog setup • Website optimization for speed, SEO, and mobile devices • Plugin configuration, theme customization, domain setup • Fixing broken layouts, 404 errors, and WordPress bugs Video Editing Services • Professional video editing for YouTube, Instagram, TikTok, business content • Cutting, trimming, transitions, subtitles, color correction • Background music sync, audio cleanup, visual enhancements • Video format conversion Slideshow & Presentation Services • Custom photo slideshows with music and transitions • Wedding, memorial, birthday, and event slideshow creation • PowerPoint presentations for business, school, and marketing I specialize in the following expert services: Fix Windows 11 Laptop, Computer Repair, Gaming PC Optimization, Mac Troubleshooting IT Support, Windows 10, Computer Help, Technical Support, Slow Computer Speed Up, FPS Boost Gaming Computer, Fix Slow PC Optimization, Laptop Performance Tech Support, Virus Removal, Remote Support, Computer Support, Windows Support Clean, Speed Up Slow Apple Laptop, Mac OS, MacBook Pro Performance Optimization Mac Support, Mac Help, Free Mac Storage, Free Mac Space, iCloud Storage Install Softwares, Software Installation, Windows 11 Applications, Mac Programs Microsoft Office, Adobe Creative Cloud, Software Setup, Software Error, Fix Software Upgrade Windows 10 to Windows 11, TPM, Secure Boot fix, unsupported computer/PC Activate Windows, Windows installation, install Windows 11 2025, Windows 11 25H2 Games FPS Boost, Optimize, Tweak, Overclocking Gamer PC for Gaming, Streaming Blue Screen, Game Error, Game Optimization, System Optimization, Increase Low FPS Fix Game Errors, Blue Screen Crashes Bugs, Low FPS Lag Freezes, Steam PC Games Gaming Support, Gaming PC, Computer Setup, Windows Boot, PC Crash Overclock CPU, RAM Memory, GPU Graphics Card, Increase PC Games FPS Performance Gaming Performance, High FPS, Game Overclocking, Best Performance, BIOS Optimization Optimize PC Games, Valorant, Fortnite, COD BO6 Warzone, CS:GO, GTA V Online FiveM Multiplayer Games, Online FPS Games Fix Steam, Epic Games Store, Ubisoft Connect, Blizzard Battle Net, Microsoft Store, Xbox PC & EA App PC GAMES: Valorant, Call of Duty Black Ops 7, Warzone, Fortnite, Apex Legends, PUBG Battlegrounds (PC), GTA V Online / FiveM / Grand Theft Auto V Legacy & Enhanced, CS:GO / CS2 / Counter-Strike 2, Rainbow Six Siege X, Dota 2, League of Legends, Cyberpunk 2077, Black Ops 6, Elden Ring, Battlefield 6, Marvel Rivals, Rust, Delta Force, Rocket League, Destiny 2, THE FINALS, Forza Horizon, Borderlands 4, EA Sports FC 26, Path of Exile 2, Minecraft, Overwatch 2, ARC Raiders All Other Multiplayer Online FPS Games Fast, Reliable Remote Support for all IT needs. Hire an Expert Freelancer Today. Message Now!
$170 hourly
Jason P.
- 4.8
- (78 jobs)
Nottingham, ENGLAND
Help Desk Technician
Report
IT Service Management
ConnectWise Automate
Technical Support
Managed Services
Helpdesk
Ticketing System
Business Consulting
System Administration
System Monitoring
Microsoft Active Directory
Windows Server
Office 365
Experienced MSP ConnectWise Consultant. Assisting with MSP Systems (ConnectWise PSA, ConnectWise Manage, ConnectWise Asio, ConnectWise RMM, BrightGauge, IT Glue, etc) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise Manage / PSA, and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage / PSA, ConnectWise Automate, ConnectWise RMM, Asio, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage / PSA ConnectWise RMM ConnectWise Automate ConnectWise Asio BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation ITIL v4
$50 hourly
Josue V.
- 5.0
- (71 jobs)
Chicopee, MA
Help Desk Technician
Windows Server
System Administration
Microsoft Active Directory
Group Policy
Computer Skills
FreePBX
Windows Administration
Backup Administration
Remote IT Management
PfSense
Computer Network
Helpdesk
Struggling with complex IT, Network, Cyber migrations, cloud transitions, or keeping your Microsoft stack running securely? With 16 years in MSP & enterprise IT, I’ve led dozens of email migrations (Google Workspace, legacy Exchange, IMAP, on-prem to cloud) with zero data loss, projects and consulting for long time. Here’s how I help you: Design and build Microsoft cloud infrastructures (Azure, Office 365) Migrate email systems, optimize users, reduce downtime. Harden security (cyber best practices, surveillance, vulnerability mitigation) Automate processes with scripts, manage databases (MSSQL, MySQL) Support VoIP / voice integration (FreePBX, SIP) What you get: ✔ A detailed migration plan with rollback safeguards ✔ Clear communication and regular updates ✔ Post-migration support and fine-tuning ✔ My deep MSP experience applied to your custom needs Let’s talk show me your infrastructure, your pain points, and I’ll propose how I can make it robust, secure, and reliable. Josue Valentin | TechNet New England
$35 hourly
Samuel F.
- 4.6
- (20 jobs)
Bahnea, MUREŞ
Help Desk Technician
Ticketing System
Helpdesk
Handlebars
CSS
HTML
Freshdesk
Zendesk
Hello, and thank you for viewing my profile, The services that I can provide are of two types: * Customer Support systems customization (Freshdesk , Zendesk,Zoho, OTRS,etc) * Customer Support, Technical and Non-Technical. I am the kind of person that learns fast, being capable of meeting the agreed expectations, going the extra mile in order to keep the customer happy, and understanding the value of a positive long-term business relationship. I consider myself as being easy to work with, serious, sincere, experienced and reliable. I can work alone on any project, or provide a dedicated team to help, if necessary. For any questions, you might have, do not hesitate to get in touch with me. I look forward to working with you. Samuel ** By hiring me you agree to let me mention the work done on my websites (outside of Upwork) on the Portfolio section. Unless I sign and NDA, of course.
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