Help Desk Technician Job Description Template

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Help Desk Technician Job Description Template

A help desk technician provides essential technical assistance and support to address IT issues in a timely manner. They respond to help desk support requests, troubleshoot technical problems, and provide end-users with assistance related to computer systems, software, and mobile devices. Their duties could include anything from password resets to connectivity issues. Working directly with IT teams, help desk technicians ensure operational efficiency by delivering swift and accurate solutions to keep systems running smoothly.

Use this help desk technician job description template to attract qualified candidates experienced in technical support and problem-solving. To simplify hiring, consider finding a skilled IT help desk technician on Upwork.

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Job Overview

We are looking for a knowledgeable help desk technician to join our IT team and provide critical help desk support for our company. This role is focused on diagnosing technical issues, supporting desktop operations, and maintaining a seamless user experience across devices and networks. An ideal candidate will have a bachelor’s degree or an associate degree in computer science, information technology, or a related field, with hands-on experience in technical troubleshooting and IT support.

Key Responsibilities

As a help desk technician, you will take on these important responsibilities:

Managing help desk support requests. Address and prioritize help desk tickets to resolve issues quickly, ensuring that user needs are met in a timely manner.
Diagnosing and troubleshooting issues. Provide technical assistance by identifying, analyzing, and resolving technical problems with computer systems, software, and mobile devices.
Offering desktop support. Deliver desktop support for operating systems, software, and peripheral devices, working quickly to restore functionality when technical issues arise.
Installing software and configuring systems. Assist in setting up operating systems and applications on company devices, ensuring compatibility and proper functionality.
Educating users on IT best practices. Provide end-users with basic troubleshooting steps and educate them on software use to reduce common issues.
Documenting help desk support activities. Maintain detailed logs of technical problems, troubleshooting steps, and resolutions for easy reference and ongoing improvements.
Collaborating with the IT team. Work closely with other support specialists and IT staff to develop solutions and integrate new technologies that enhance user experience and streamline support.
Assisting with data backups and recovery. Help users protect important data through regular backups and assist in recovering data as needed.
Providing technical support in person. Offer in-person technical assistance for onsite staff, maintaining a hands-on approach to support and troubleshooting.

Qualifications and Skills

To excel in a help desk technician role, candidates should bring:

Education. A bachelor’s degree or associate degree in computer science, information technology, or a related field.
Experience. Experience in help desk support or a technical assistance role, with knowledge of computer systems and software.
Technical knowledge. Proficiency with operating systems, computer hardware, and peripherals.
Communication skills. Strong communication skills for effectively guiding users through technical solutions.
Problem-solving skills. Advanced problem-solving abilities to troubleshoot and resolve technical issues efficiently.
Interpersonal skills. Solid interpersonal skills to deliver a high standard of service and establish positive relationships with end users.
Organizational skills. The ability to prioritize tasks and manage help desk tickets to ensure timely solutions.
Team-oriented approach. Willingness to collaborate with IT colleagues to improve service delivery and help desk support procedures.

About Our Company

[Company Name] is a forward-thinking technology company dedicated to providing top-notch IT support and technical assistance. As part of our team, you’ll contribute to a supportive environment, delivering effective help desk support that enhances user productivity and satisfaction. Join us in making a meaningful impact on our organization’s technical operations.

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What does a help desk technician do?

A help desk technician assists with IT support by troubleshooting technical problems, providing desktop support, and ensuring the efficient operation of computer systems and software. They handle help desk tickets, assist end users in a timely manner, and often work alongside other support specialists to resolve issues related to hardware, operating systems, and mobile devices.

Help desk technician duties and responsibilities

A help desk technician manages diverse tasks to maintain IT services and functionality across departments. Their responsibilities include:

Responding to help desk tickets. Prioritize and address user requests in a timely manner to ensure minimal downtime and follow-up to close out tickets.
Providing in-person technical assistance. Support users directly with technical issues and troubleshooting for a smooth IT experience.
Resolving software and hardware issues. Troubleshoot problems with computer hardware, software applications, and peripherals.
Assisting with new software installations. Install and configure operating systems and software on company devices.
Maintaining IT documentation. Record technical issues and resolutions and help desk support insights for better problem tracking and prevention.
Educating end users. Offer training on basic troubleshooting and software use to empower users and reduce repeat issues.
Collaborating with support specialists. Work alongside other IT support specialists to enhance support protocols and introduce new technologies.

How to write a help desk technician job description

To attract well-qualified help desk technicians, a clear and effective job description is essential. Follow these steps:

Use a clear job title. Start with “Help Desk Technician” to attract relevant candidates.
Describe the role. Provide an overview of the role’s focus on help desk support and technical assistance.
List core responsibilities. Include troubleshooting, ticket management, and in-person support. Provide information about operating systems, such as if your company uses Microsoft or Apple products.
Detail qualifications. Specify a bachelor’s degree or equivalent experience in IT and skills in problem-solving.
Introduce your company. Share your company’s mission to attract candidates who are aligned with your culture.

FAQs about help desk technicians

1. What is the average salary for a help desk technician?

The average salary for a help desk technician ranges from $47,000 to $68,000 annually, depending on experience, location, and the organization’s size.

2. What qualifications are required for a help desk technician?

A bachelor’s degree or associate degree in information technology or a related field is often required, along with certifications like CompTIA A+.

3. What skills are important for a help desk technician?

Help desk technician responsibilities combine problem-solving and technical knowledge of systems and software. They’ll also need excellent communication skills and the ability to work well under pressure. Job seekers may also benefit from customer support role experience.

4. What industries hire help desk technicians?

Help desk technicians work across sectors like tech, finance, healthcare, and education, where IT assistance is essential to daily operations.

5. How does a help desk technician assist end users?

A help desk technician assists by resolving technical issues, explaining system functions, and providing in-person and remote support to ensure a smooth user experience.

Hire help desk technicians on Upwork

Are you looking for reliable IT help desk technicians? Upwork connects you with skilled professionals who can handle help desk support, manage technical issues, and assist with IT operations efficiently. Sign up on Upwork to browse qualified candidates and post your job to start the hiring process today.

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Help Desk Technicians you can meet on Upwork

$40 hourly
Ahmed I.
- 5.0
- (27 jobs)
Dhaka, DHAKA
Help Desk Technician
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
Technical Support
IT Support

😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$45 hourly
Brendan-Mark S.
- 4.8
- (110 jobs)
Naxxar, IN-NAXXAR
Help Desk Technician
Helpdesk
Microsoft Azure
Email Deliverability
DNS
Server Virtualization
Microsoft Small Business Server Administration
Microsoft Active Directory
Google Workspace Administration
Cloudflare
Mac OS X Administration
Windows Administration
Network Administration
Network Monitoring

✅ TOP RATED PLUS Freelancer on Upwork, specializing in Systems Administration, I have worked with 🌟 High Profile Clients 🌟 in my Career, including the following to illustrate some of them: ✅ Toyota Europe ✅ Top 15 English Language Schools in Europe ✅ BORTEX Fine Tailoring If you are in need of someone with great attention to detail, top-quality troubleshooting and problem solving skills, then get in touch and let us start working together. Some Industry-Grade Certifications that I hold: 🏆Microsoft Office 365 Administrator 🏆Microsoft Azure Administrator 🏆Cisco Administrator 🏆Mikrotik Administrator 🏆Google Cloud Engineer
$35 hourly
Hina A.
- 5.0
- (18 jobs)
Eastvale, CA
Help Desk Technician
Customer Care
Helpdesk
Data Entry
German
Training & Development
Client Management
Technical Support
Data Management
Course Creation
Elearning LMS Consulting
Learning Management System
Moodle
Schoology
Instructure CANVAS
Canva

💼 Passionate about creating seamless online learning experiences, I’m a Learning Management System (LMS) Administrator and Customer Support Manager with over 6 years of experience helping schools and education partners make the most of their platforms. I specialize in Agilix Buzz, Canvas, Schoology, and Moodle, building and maintaining course catalogs that are clean, branded, and ready for learners from day one. 🔧 What I Can Help You With: • Full LMS administration: user, course, and enrollment imports (bulk CSV setup, edits, migrations) • Course packaging & delivery for Canvas (Common Cartridge) and Schoology (Group Resources) • Building branded, K–8 friendly courses with banners, icons, and thumbnails (via Canva) • Managing and maintaining multi-hundred course catalogs and blueprint updates • Writing SOPs, knowledge bases, and step-by-step documentation for internal and partner use • Conducting live or recorded training sessions for administrators and teachers • Providing ongoing technical and client support for large school partners 🧩 Why Clients Hire Me I’m organized, efficient, and highly tech-savvy — blending LMS administration, design, and client support to make your platform both polished and reliable. I’ve: • Built dozens of branded programs and course templates from scratch • Supported multi-district LMS rollouts and ongoing course maintenance • Designed support processes and knowledge bases to streamline partner onboarding • Trained LMS administrators and educators to manage systems confidently 🌍 Bonus Skills • Canva graphics design (banners, icons, course cards) • CSV data management and bulk enrollment handling • Technical documentation and SOP writing • Native German speaker — experienced in bilingual customer support and training • Flexible, remote, and client-oriented work style ✅ If you’re looking for someone who can take full ownership of your LMS setup, deliver professional-quality courses, and support your users with care and precision — let’s talk!

$40 hourly
Ahmed I.
- 5.0
- (27 jobs)
Dhaka, DHAKA
Help Desk Technician
Zoom Video Conferencing
Helpdesk
Email Management
Website Migration
WordPress Security
WordPress Malware Removal
Computing & Networking
Google Workspace Administration
Office 365
Windows Server
macOS
Windows 10 Administration
Troubleshooting
Technical Support
IT Support

😫 Computer acting weird? Emails not syncing? Microsoft 365 or Google Workspace login problems? Synology NAS or VPN not connecting between offices? Or something breaking right before an important meeting? If it beeps, freezes, drops calls, gets hacked, or simply refuses to cooperate... I fix it. Hi, I'm 𝗔𝗵𝗺𝗲𝗱, a Remote IT Support Specialist with 𝟳+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping businesses and individuals solve tech problems quickly, calmly, and properly. I've supported 𝟱𝟬𝟬+ 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲, including event organizers, agencies, therapy centers, clinics, law firms, CPA firms, and growing small businesses. 🦸‍♂️ My superhero cape may be made of Ethernet cables, but my goal is simple: make your tech life easier and fix issues faster. ✅ I'm also a 𝗚𝗼𝗼𝗴𝗹𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, so your systems are in trained hands, not just experienced ones. ✅ 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵? 🖥️ 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 (𝗪𝗶𝗻𝗱𝗼𝘄𝘀 | 𝗺𝗮𝗰𝗢𝗦 | 𝗗𝗲𝘃𝗶𝗰𝗲𝘀) • PC & Mac troubleshooting (slow, crashing, overheating) • Blue screen (BSOD), driver issues, system errors • Hardware & software troubleshooting • Outlook, Gmail, Titan, and webmail issues • New computer and user setup • Printer, webcam, microphone, and accessory issues • Ongoing IT support for businesses and remote teams ☁️ 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 & 𝗚𝗼𝗼𝗴𝗹𝗲 𝗪𝗼𝗿𝗸𝘀𝗽𝗮𝗰𝗲 • Setup, configuration, and administration • User onboarding/offboarding • License management • Outlook, Teams, OneDrive, SharePoint support • Gmail, Google Drive, Calendar, Groups • Account lockouts and access issues • Email and collaboration troubleshooting • Basic Azure AD / Entra ID administration • MFA and security configuration 📧 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗺𝗮𝗶𝗹 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 • Google Workspace ↔ Microsoft 365 • IMAP, cPanel, Zoho, Titan, Roundcube migrations • Mailboxes, calendars, contacts, and shared mailboxes • Tenant-to-tenant migrations • GoDaddy Microsoft 365 defederation 𝗗𝗡𝗦 & 𝗘𝗺𝗮𝗶𝗹 𝗔𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 • MX, SPF, DKIM, DMARC, TXT, and CNAME records • Domain verification and setup • Email delivery troubleshooting • Spam and junk folder issues • Mail flow troubleshooting and optimization ☎️ 𝗩𝗼𝗜𝗣 & 𝗭𝗼𝗼𝗺 𝗣𝗵𝗼𝗻𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 • Zoom Phone setup and optimization • Auto Receptionist (IVR) design and implementation • Call queues and call routing • Business phone system configuration • Voicemail and transcription setup • Missed-call workflows • After-hours call handling • Zoom, Teams, Meet, and webinar support ✔ Recently implemented a complete Zoom Phone solution for a healthcare clinic, including IVR, call queues, voicemail workflows, team routing, and patient-friendly call experiences. 🌐 𝗡𝗲𝘁𝘄𝗼𝗿𝗸, 𝗩𝗣𝗡 & 𝗦𝘆𝗻𝗼𝗹𝗼𝗴𝘆 𝗡𝗔𝗦 • Network troubleshooting (Wi-Fi, LAN/WAN, DNS, DHCP) • VPN setup and troubleshooting • OpenVPN support • Router and firewall configuration • Synology NAS setup and administration • Shared folders and permissions • Remote access for multi-office environments • File sharing and storage optimization • Windows Server, Active Directory, DNS, DHCP, and Group Policy support ✔ Working with a multi-location organization with Synology NAS, OpenVPN, shared folder access, firewall management, and secure connectivity between offices. 🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗠𝗮𝗹𝘄𝗮𝗿𝗲 𝗥𝗲𝗺𝗼𝘃𝗮𝗹 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • WordPress malware removal (manual cleanup) • Backdoor detection and removal • Redirect and spam injection cleanup • Google blacklist and Safe Browsing recovery • Security hardening and prevention • Wordfence, Cloudflare, and security optimization 𝗗𝗲𝘃𝗶𝗰𝗲 & 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 • PC & Mac malware removal • Browser hijacker and spyware cleanup • Gmail and iCloud account recovery assistance • Security audits and hardening • Wi-Fi and network security reviews • 2FA and security best practices 🧠 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I don't just fix symptoms. • Find the root cause • Fix the issue properly • Help prevent it from happening again • Explain everything in plain English without jargon No tech overwhelm. No disappearing after the job is done. 🧘 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • 7+ years of hands-on IT experience • Google IT Support Certified Professional • Experience supporting 500+ organizations worldwide • Clear communication and plain-English explanations • Calm under pressure with smile • Fast troubleshooting with long-term solutions • Reliable ongoing support Let's get your technology running the way it should: 𝗳𝗮𝘀𝘁, 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝘀𝘁𝗿𝗲𝘀𝘀-𝗳𝗿𝗲𝗲. I'm just a message away! - 𝗔𝗵𝗺𝗲𝗱
$45 hourly
Brendan-Mark S.
- 4.8
- (110 jobs)
Naxxar, IN-NAXXAR
Help Desk Technician
Helpdesk
Microsoft Azure
Email Deliverability
DNS
Server Virtualization
Microsoft Small Business Server Administration
Microsoft Active Directory
Google Workspace Administration
Cloudflare
Mac OS X Administration
Windows Administration
Network Administration
Network Monitoring

✅ TOP RATED PLUS Freelancer on Upwork, specializing in Systems Administration, I have worked with 🌟 High Profile Clients 🌟 in my Career, including the following to illustrate some of them: ✅ Toyota Europe ✅ Top 15 English Language Schools in Europe ✅ BORTEX Fine Tailoring If you are in need of someone with great attention to detail, top-quality troubleshooting and problem solving skills, then get in touch and let us start working together. Some Industry-Grade Certifications that I hold: 🏆Microsoft Office 365 Administrator 🏆Microsoft Azure Administrator 🏆Cisco Administrator 🏆Mikrotik Administrator 🏆Google Cloud Engineer
$35 hourly
Hina A.
- 5.0
- (18 jobs)
Eastvale, CA
Help Desk Technician
Customer Care
Helpdesk
Data Entry
German
Training & Development
Client Management
Technical Support
Data Management
Course Creation
Elearning LMS Consulting
Learning Management System
Moodle
Schoology
Instructure CANVAS
Canva

💼 Passionate about creating seamless online learning experiences, I’m a Learning Management System (LMS) Administrator and Customer Support Manager with over 6 years of experience helping schools and education partners make the most of their platforms. I specialize in Agilix Buzz, Canvas, Schoology, and Moodle, building and maintaining course catalogs that are clean, branded, and ready for learners from day one. 🔧 What I Can Help You With: • Full LMS administration: user, course, and enrollment imports (bulk CSV setup, edits, migrations) • Course packaging & delivery for Canvas (Common Cartridge) and Schoology (Group Resources) • Building branded, K–8 friendly courses with banners, icons, and thumbnails (via Canva) • Managing and maintaining multi-hundred course catalogs and blueprint updates • Writing SOPs, knowledge bases, and step-by-step documentation for internal and partner use • Conducting live or recorded training sessions for administrators and teachers • Providing ongoing technical and client support for large school partners 🧩 Why Clients Hire Me I’m organized, efficient, and highly tech-savvy — blending LMS administration, design, and client support to make your platform both polished and reliable. I’ve: • Built dozens of branded programs and course templates from scratch • Supported multi-district LMS rollouts and ongoing course maintenance • Designed support processes and knowledge bases to streamline partner onboarding • Trained LMS administrators and educators to manage systems confidently 🌍 Bonus Skills • Canva graphics design (banners, icons, course cards) • CSV data management and bulk enrollment handling • Technical documentation and SOP writing • Native German speaker — experienced in bilingual customer support and training • Flexible, remote, and client-oriented work style ✅ If you’re looking for someone who can take full ownership of your LMS setup, deliver professional-quality courses, and support your users with care and precision — let’s talk!
$65 hourly
Brian R.
- 5.0
- (6 jobs)
Fredericksburg, VA
Help Desk Technician
English
Technical Support
Business with 1-9 Employees
Incident Management
Troubleshooting
Automation
Scripting
Helpdesk
Microsoft SharePoint Administration
Point of Sale & Payment Systems
Electronic Medical Record
Hardware Troubleshooting
Microsoft Office

I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultation
$45 hourly
April Dianne G.
- 4.8
- (60 jobs)
Dasmarinas, CALABARZON
Help Desk Technician
Customer Service Training
Customer Service Chatbot
Customer Experience
Ticketing System
Helpdesk
Zendesk
Channel Setup & Optimization
Process Documentation
Process Optimization
Email Support
Email Communication
Communication Etiquette
Customer Satisfaction
Customer Support
Customer Service
CRM Software
Customer Relationship Management
Automation
Shopify
Gorgias

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩? 📩 🏆 13 Years Customer Service Experience 👩‍💻 Gorgias Official Service Partner 🏪 Trusted by 60+ Shopify brands Here's how I can help.👇👇👇 I combine customer support strategy, AI, and automation with human judgment to build customer support operations that grow with your business. Whether you're setting up Gorgias for the first time, optimizing an existing setup, or hiring your first support team, I'll help you build a customer experience that's efficient for your team and effortless for your customers. 📩 What I can help you with: ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 (𝘾𝙓) 𝙎𝙮𝙨𝙩𝙚𝙢𝙨 Build the systems that power a seamless customer experience. ✨ Gorgias setup, migration, audit, and optimization ✨ AI Agent setup, guardrails, macros, rules, and automations ✨ Inbox structure, views, tags, routing, and Help Center creation ✨ Ongoing optimization for new products, policy updates, and peak seasons ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 Build customer support operations that are ready to grow with your business. ✨ Customer experience (CX) audits & workflow optimization ✨ SOPs, playbooks & knowledge base creation ✨ Hiring, onboarding, QA, coaching & KPI tracking ✨ Trustpilot & online reputation management ✨ Access experienced Shopify & Gorgias-trained agents through my agency, 𝘼𝙂 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 ✦ 𝙋𝙧𝙚𝙢𝙞𝙪𝙢 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 Fast when it matters. Empathetic when needed. Firm when it protects your brand. ✨ Multi-channel support across email, live chat, & socials ✨ WISMO, returns, refunds & exchanges ✨ Subscription management & customer retention ✨ Escalations, chargebacks, disputes & warranty claims ✨ Please check my portfolio below for work samples. 𝙏𝙝𝙚 𝙗𝙚𝙨𝙩 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙨𝙚𝙩𝙪𝙥 𝙡𝙤𝙤𝙠𝙨 𝙙𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩 𝙛𝙤𝙧 𝙚𝙫𝙚𝙧𝙮 𝙗𝙧𝙖𝙣𝙙. 𝙇𝙚𝙩'𝙨 𝙩𝙖𝙡𝙠 𝙖𝙗𝙤𝙪𝙩 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙩𝙤𝙙𝙖𝙮, 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪'𝙙 𝙡𝙞𝙠𝙚 𝙩𝙤 𝙗𝙚, 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩 𝙥𝙧𝙖𝙘𝙩𝙞𝙘𝙖𝙡 𝙬𝙖𝙮 𝙩𝙤 𝙜𝙚𝙩 𝙩𝙝𝙚𝙧𝙚. 💬 Let's make customer support one less thing to worry about. 😊
$34 hourly
Alejandro J.
- 5.0
- (3 jobs)
Princeton, FL
Help Desk Technician
Veeam
VMWare
Microsoft Active Directory
Office 365
Microsoft Hyper-V Server
Microsoft Azure
Windows Server
VPN
Cisco Meraki
Technical Support
Desktop Support
Backup Administration
Windows 10 Administration
Ubiquiti
Helpdesk

I'm a Senior Systems Engineer with a passion for helping businesses get the most out of their technology. My experience spans Azure Virtual Desktop (AVD), Microsoft 365, Active Directory, Intune, Hyper-V, VMware, Nutanix, UniFi, Meraki and a wide range of other infrastructure and cloud technologies. Backed by multiple Microsoft certifications. I combine technical expertise with a strong customer-first approach, focusing on clear communication, reliable solutions, and long-term client relationships. My goal is simple: deliver technology that works seamlessly and provides real value to your business.
$85 hourly
Fahad V.
- 5.0
- (136 jobs)
Gujranwala Cantt, Pakistan
Help Desk Technician
Helpdesk
Game Tuning
Desktop & Laptop Support
IT Support
Tech & IT
PC Game
Gaming
Windows 11 Administration
Microsoft Windows
macOS
Windows Administration
Computer Skills
Computer Maintenance
Technical Support
Desktop Support

Windows & macOS Remote Computer Repair | IT Support | Website Development | Video Editing | Gaming PC Optimization | Photo & Slideshow Editing Services Having PC or Mac issues? Laggy performance? Annoying viruses? Need fast tech support? I’m Fahad Virk, a freelancer and IT Support Specialist providing professional freelance services and freelancing support in system administration, remote IT troubleshooting, and technical solutions. With over 13 years of experience, I work with clients in the United States (USA) and around the world, providing reliable online remote support and high-quality, trusted results. Technical Support & IT Services Windows & macOS Support • Microsoft Windows 10/11, macOS Monterey/Sonoma installation and configuration • Remote tech support using TeamViewer, AnyDesk, Chrome Remote Desktop • Blue Screen of Death (BSOD) fixes, boot errors, driver updates • Microsoft Office support: Outlook, Word, Excel, Teams • Password reset, system restore, full OS reinstallation • iMac/MacBook health checks, optimization, and storage cleanup PC Repair & Maintenance • Virus and malware removal, spyware/adware cleanup • SSD and HDD upgrades, disk cloning, storage solutions • Driver installation, startup optimization, Windows registry repair • Laptop overheating fixes, hardware upgrades (RAM, CPU, GPU) • System performance tuning, slow boot resolution, tune-ups Gaming PC Support • FPS optimization, low-lag configurations, overclocking • Gaming PC builds (budget and high-end), hardware compatibility checks • Game crashing fixes: Valorant, Call of Duty, Fortnite, PUBG, GTA V • OBS, Streamlabs, Twitch streaming setup and lag fix • GPU driver updates, stuttering and latency fixes Business IT Solutions • Remote IT Helpdesk support for small offices and startups • Office 365 and Google Workspace integration • Cloud backup systems • Cybersecurity best practices: antivirus setup, firewall configuration • Workstation optimization and maintenance Creative Digital Services Website Development • Responsive WordPress, Wix website design and customization • Business landing pages, portfolio websites, blog setup • Website optimization for speed, SEO, and mobile devices • Plugin configuration, theme customization, domain setup • Fixing broken layouts, 404 errors, and WordPress bugs Video Editing Services • Professional video editing for YouTube, Instagram, TikTok, business content • Cutting, trimming, transitions, subtitles, color correction • Background music sync, audio cleanup, visual enhancements • Video format conversion Slideshow & Presentation Services • Custom photo slideshows with music and transitions • Wedding, memorial, birthday, and event slideshow creation • PowerPoint presentations for business, school, and marketing I specialize in the following expert services: Fix Windows 11 Laptop, Computer Repair, Gaming PC Optimization, Mac Troubleshooting IT Support, Windows 10, Computer Help, Technical Support, Slow Computer Speed Up, FPS Boost Gaming Computer, Fix Slow PC Optimization, Laptop Performance Tech Support, Virus Removal, Remote Support, Computer Support, Windows Support Clean, Speed Up Slow Apple Laptop, Mac OS, MacBook Pro Performance Optimization Mac Support, Mac Help, Free Mac Storage, Free Mac Space, iCloud Storage Install Softwares, Software Installation, Windows 11 Applications, Mac Programs Microsoft Office, Adobe Creative Cloud, Software Setup, Software Error, Fix Software Upgrade Windows 10 to Windows 11, TPM, Secure Boot fix, unsupported computer/PC Activate Windows, Windows installation, install Windows 11 2025, Windows 11 25H2 Games FPS Boost, Optimize, Tweak, Overclocking Gamer PC for Gaming, Streaming Blue Screen, Game Error, Game Optimization, System Optimization, Increase Low FPS Fix Game Errors, Blue Screen Crashes Bugs, Low FPS Lag Freezes, Steam PC Games Gaming Support, Gaming PC, Computer Setup, Windows Boot, PC Crash Overclock CPU, RAM Memory, GPU Graphics Card, Increase PC Games FPS Performance Gaming Performance, High FPS, Game Overclocking, Best Performance, BIOS Optimization Optimize PC Games, Valorant, Fortnite, COD BO6 Warzone, CS:GO, GTA V Online FiveM Multiplayer Games, Online FPS Games Fix Steam, Epic Games Store, Ubisoft Connect, Blizzard Battle Net, Microsoft Store, Xbox PC & EA App PC GAMES: Valorant, Call of Duty Black Ops 7, Warzone, Fortnite, Apex Legends, PUBG Battlegrounds (PC), GTA V Online / FiveM / Grand Theft Auto V Legacy & Enhanced, CS:GO / CS2 / Counter-Strike 2, Rainbow Six Siege X, Dota 2, League of Legends, Cyberpunk 2077, Black Ops 6, Elden Ring, Battlefield 6, Marvel Rivals, Rust, Delta Force, Rocket League, Destiny 2, THE FINALS, Forza Horizon, Borderlands 4, EA Sports FC 26, Path of Exile 2, Minecraft, Overwatch 2, ARC Raiders All Other Multiplayer Online FPS Games Fast, Reliable Remote Support for all IT needs. Hire an Expert Freelancer Today. Message Now!
$170 hourly
Jason P.
- 4.8
- (78 jobs)
Nottingham, ENGLAND
Help Desk Technician
Report
IT Service Management
ConnectWise Automate
Technical Support
Managed Services
Helpdesk
Ticketing System
Business Consulting
System Administration
System Monitoring
Microsoft Active Directory
Windows Server
Office 365

Experienced MSP ConnectWise Consultant. Assisting with MSP Systems (ConnectWise PSA, ConnectWise Manage, ConnectWise Asio, ConnectWise RMM, BrightGauge, IT Glue, etc) & MSP Processes. Specialising in helping MSPs improve their IT systems and processes, allowing them to get the best value from their investments, specialising in ConnectWise Manage / PSA, and other MSP systems. - 10 years experience working with MSP systems including ConnectWise Manage / PSA, ConnectWise Automate, ConnectWise RMM, Asio, IT Glue, BrightGauge and DeskDirector - 15 years experience working in Managed Services Provider (MSP) environments - Over 20 years experience working in IT - Microsoft Certified - ConnectWise Certified - ITIL v4 Certified I love to use technology and tools to help deliver high quality service and assist both clients and users. I specialise in MSP systems, and have helped multiple companies advance their systems and help improve their processes and automation within their business. I have been part of multiple projects involving implementing tools to improve the support experience for clients. Experience in the following: ConnectWise Manage / PSA ConnectWise RMM ConnectWise Automate ConnectWise Asio BrightGauge IT Glue Desk DIrector MSP Consultancy Process Design Automation ITIL v4
$50 hourly
Josue V.
- 5.0
- (71 jobs)
Chicopee, MA
Help Desk Technician
Windows Server
System Administration
Microsoft Active Directory
Group Policy
Computer Skills
FreePBX
Windows Administration
Backup Administration
Remote IT Management
PfSense
Computer Network
Helpdesk

Struggling with complex IT, Network, Cyber migrations, cloud transitions, or keeping your Microsoft stack running securely? With 16 years in MSP & enterprise IT, I’ve led dozens of email migrations (Google Workspace, legacy Exchange, IMAP, on-prem to cloud) with zero data loss, projects and consulting for long time. Here’s how I help you: Design and build Microsoft cloud infrastructures (Azure, Office 365) Migrate email systems, optimize users, reduce downtime. Harden security (cyber best practices, surveillance, vulnerability mitigation) Automate processes with scripts, manage databases (MSSQL, MySQL) Support VoIP / voice integration (FreePBX, SIP) What you get: ✔ A detailed migration plan with rollback safeguards ✔ Clear communication and regular updates ✔ Post-migration support and fine-tuning ✔ My deep MSP experience applied to your custom needs Let’s talk show me your infrastructure, your pain points, and I’ll propose how I can make it robust, secure, and reliable. Josue Valentin | TechNet New England
$35 hourly
Samuel F.
- 4.6
- (20 jobs)
Bahnea, MUREŞ
Help Desk Technician
Ticketing System
Helpdesk
Handlebars
CSS
HTML
Freshdesk
Zendesk

Hello, and thank you for viewing my profile, The services that I can provide are of two types: * Customer Support systems customization (Freshdesk , Zendesk,Zoho, OTRS,etc) * Customer Support, Technical and Non-Technical. I am the kind of person that learns fast, being capable of meeting the agreed expectations, going the extra mile in order to keep the customer happy, and understanding the value of a positive long-term business relationship. I consider myself as being easy to work with, serious, sincere, experienced and reliable. I can work alone on any project, or provide a dedicated team to help, if necessary. For any questions, you might have, do not hesitate to get in touch with me. I look forward to working with you. Samuel ** By hiring me you agree to let me mention the work done on my websites (outside of Upwork) on the Portfolio section. Unless I sign and NDA, of course.
$35 hourly
Church E.
- 5.0
- (10 jobs)
Oakville, ON
Help Desk Technician
Salesforce
Google Workspace Administration
Customer Service
Microsoft Windows PowerShell
Microsoft Azure
Technical Support
Cloud Migration
Cloud Implementation
Office 365
Microsoft Exchange Online
Microsoft Active Directory
Helpdesk
Email Communication
Microsoft Office
Customer Support

I am a highly motivated Information Technology specialist with experience in the Business Process Outsourcing sector, excellent interpersonal skills, and over four years of working experience in cloud computing and Information Technology support services. I have an excellent track record of providing outstanding service and support to colleagues and clients in various business sectors.
$35 hourly
Kehinde A.
- 5.0
- (33 jobs)
Ikeja, LAGOS
Help Desk Technician
Helpdesk
Microsoft SharePoint Administration
Microsoft Exchange Server
DNS
Cloud Migration
Windows Administration
IT Support
Microsoft 365 Copilot
Information Security
Microsoft Exchange Online
Email Security
Cloud Security
Microsoft Endpoint Manager
Microsoft Azure Administration
Cloud Implementation
Office 365
System Administration
Cloud Services
Ticketing System
Technical Support

I specialize in enterprise-grade Microsoft 365 setup, administration, and secure cloud migrations. Expert in Microsoft Defender security configuration, identity and access management, Intune endpoint management across diverse device platforms, and data loss prevention (DLP) with Microsoft Purview. I bring 7+ years of hands-on L2/L3 MSP and enterprise experience. I engineer secure, zero-downtime cloud infrastructure to eliminate manual IT overhead and close security gaps across four core areas: * M365 Tenant Migrations: Expert, zero-downtime migrations from Google Workspace, IMAP, GoDaddy or on-premises Exchange to Exchange Online and SharePoint (3,500+ mailboxes migrated). * Endpoint Management (Intune/MDM): Complete deployment of Windows Autopilot, Apple Business Manager, and Android Enterprise. I replace manual IT imaging, cutting device deployment times down to 30 minutes. * Identity & Cloud Security: Bulletproof Conditional Access policies, MFA, and SSO via Microsoft Entra ID (Azure AD). Advanced setup of Microsoft Defender, Sentinel, KQL tracking, and DLP frameworks, Tenant hardening, tenant security assessment. * Network & DNS Management: Advanced configuration of enterprise networking topologies, secure VPNs, and Next-Gen Firewalls. I specialize in locking down email security and deliverability via strict SPF, DKIM, DMARC, DNSSEC, BIMI, and MTA-STS record management across Azure DNS and AWS Route 53. * Backup & Disaster Recovery: Designing and monitoring comprehensive business continuity frameworks to prevent data loss. I proactively manage multi-tenant system health, automated backups, and rapid-recovery strategies via industry-standard RMM tools. Core Technical Stack & Certifications: * Tools: M365, Azure IaaS, Windows Server (2016-2022), Windows 10/11, macOS, Intune, Microsoft Defender for Business / Endpoint, Microsoft Sentinel, SharePoint, PowerShell Automation, Datto/Ninja RMM, Halo PSA, N-able N-Central, N-able MSP Manager. * Credentials: Microsoft Certified: Administrator Expert | Identity & Access Management Associate (SC-300) | SC-900 | AZ-900 | AWS Certified. Let’s get your infrastructure secure and running seamlessly. Click the green "Invite" button to discuss your project needs.
$35 hourly
Robyn L.
- 5.0
- (1 job)
Cape Town, WC
Help Desk Technician
Application Performance Monitoring Software
Postman
HubSpot
Jira
Intercom
Zendesk
Process Improvement
Helpdesk
Root Cause Analysis
Account Management
Customer Support
SaaS
Service Level Agreement

I help SaaS companies and digital businesses fix broken customer support systems, improve SLA performance, and reduce escalations by building structured, scalable support operations. With over 12 years of experience in SaaS environments — including enterprise Technical Account Management — I specialise in turning unstructured support teams into efficient, data-driven operations. I have worked with globally distributed enterprise clients across multiple time zones, managing complex escalations, SLA governance, and cross-functional coordination between support, product, and engineering teams. What I specialise in: Customer support system audits (Freshdesk, Jira Service Desk) SLA performance analysis and optimisation Escalation process design and improvement Root Cause Analysis (RCA) using 5 Whys methodology Support workflow restructuring and optimisation Customer onboarding and go-live Support SOP creation and documentation Enterprise experience includes: Managing 15 enterprise SaaS client accounts as primary escalation owner Producing SLA performance reports for Quarterly Business Reviews (QBRs) Leading Root Cause Analysis on high-priority incidents Improving service desk workflows based on ticket trend analysis Acting as SME for internal training and support enablement Coordinating global support across time zones and technical teams Who I help: SaaS startups scaling support operations Founders overwhelmed by support tickets Teams with SLA or response time issues Companies with recurring technical incidents Businesses preparing for enterprise-level customers My focus is simple: 👉 reduce support chaos, improve response quality, and build systems that scale.
$50 hourly
Ugonma Gladon O.
- 4.8
- (4 jobs)
Birmingham, ENGLAND
Help Desk Technician
Hardware Troubleshooting
Strategic Plan
Customer Service
Customer Support
Helpdesk
Network Monitoring
End User Technical Support
Administrative Support

Proven high performance capability in end user support, good knowledge in Microsoft Office 365 administration, Microsoft Team, SharePoint, Exchange, Commerce billing, Microsoft Office, customer service, data management, data analytics and project management. I am a good team player, known for a positive attitude, effective problem-solving and time management skills, multi-tasking with good all-round technical skills and the ability to develop and maintain close working relationships with my team.
$50 hourly
Sandesh S.
- 5.0
- (2 jobs)
Chiba, FUNABASHI
Help Desk Technician
Desktop Support
Helpdesk
English to Japanese Translation
Microsoft Azure
Office 365

Tech Freelancer: Expert in Microsoft Tenant Setup, Google to Microsoft Migration, and Desktop Support Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Computer Repair, Engineering, Systems Engineering, CompTIA Network+, CCNA, Microsoft Office365 and Azure. Strong information technology professional with a Diploma(Postsecondary Course: Technology) focused in IT Expert from Sundai Computer & Business College.
$50 hourly
Vinu D.
- 5.0
- (11 jobs)
Malwana, SABARAGAMUWA
Help Desk Technician
VMware vSphere
System Administration
Helpdesk
Cisco Router
Information Technology
Cisco
Aruba
Wireless LAN Controller
Wireless Security
Wireless Network Implementation
WiFi
Wireless Communication
Firewall
Cisco IOS
Cisco Certified Network Associate
Cisco Certified Network Professional
Network Administration
Network Security
Cisco Meraki

💼 Network Engineer | NOC Team Lead | Multi-Vendor Specialist | 8+ Years Experience I’m a seasoned Network Engineer with over 8 years of hands-on experience in LAN/wireless network design, escalation support, network administration, and system administration. I bring a strong blend of technical expertise and leadership, having led NOC operations and managed teams to ensure 24/7 high availability across enterprise environments. 🔹 Key Strengths: Designing and implementing high-performance, secure, and scalable networks Troubleshooting and resolving complex networking issues across LAN/WAN/Wi-Fi Managing NOC operations and leading teams for proactive monitoring and rapid incident response Ensuring uptime and reliability in multi-platform, high-availability Data Center environments Expert support across on-premise and cloud-based infrastructure 🔹 Certifications: CCNP Enterprise | CCNP Security Certified Meraki Networking Associate (CMNA) VMware Certified Professional – DCV & Network Virtualization Juniper JNCIA-Cloud Huawei Certified ICT Associate – R&S Microsoft Certified: Azure Fundamentals Cisco Networking: On-Premise and Cloud Solutions (OCSE) 🔹 Multi-Vendor Expertise: I have extensive hands-on experience with a broad range of networking products and technologies, including: Cisco Routers, Switches & Firewalls Cisco Meraki (APs, Firewalls, Switches) Fortinet, Checkpoint, Sophos Firewalls Aruba, Ruckus, Ubiquiti, and other leading wireless solutions Whether you're looking for a network design consultant, an escalation support expert, or a reliable NOC manager/team lead, I bring the right combination of skill, experience, and certifications to deliver outstanding results. Let’s connect and make your network stronger, smarter, and more secure. 💡
$65 hourly
Sebastian B.
- 4.7
- (20 jobs)
Wharton, NJ
Help Desk Technician
Network Administration
System Administration
Computer Network
Customer Service
Helpdesk
Troubleshooting
Tech & IT
Technical Support
Online Chat Support
Email Support

*** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
$110 hourly
Nicole J.
- 4.9
- (31 jobs)
Wake Forest, NC
Help Desk Technician
People Management
Help Scout
Startup Consulting
Project Management
Product Onboarding
Knowledge Management
Documentation
Startup Company
Ticketing System
Performance Management
User Experience Strategy
Intercom
Helpdesk
Customer Experience
Business Operations
Product Support
Business Planning & Strategy
Zendesk

Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
$60 hourly
Akintade A.
- 5.0
- (8 jobs)
Kokkola, CENTRAL OSTROBOTHNIA
Help Desk Technician
Technical Support
REST API
n8n
Business Process Automation
CRM Automation
Process Improvement
Helpdesk
AI Chatbot
System Automation
User Identity Management
CI/CD
Slack
Intercom
CRM Software
Automated Workflow
Google Workspace
OAuth
Technical Documentation
API Integration
SaaS

Integration Systems Architect | AI Operations & Workflow Automation Specialist If your operations are running across disconnected tools, manual updates, scattered communication channels, or fragile automations, I can help design the system that brings everything together reliably. I specialize in workflow automation, CRM systems, AI operations, API integrations, internal tooling, and operational infrastructure for fast-moving digital businesses. My background combines DevOps engineering, automation architecture, AI-assisted workflows, and systems integration. I have hands-on experience designing and improving operational pipelines involving: - CRM and deal tracking systems - production management workflows - AI-assisted support operations - approval and revision pipelines - internal dashboards - role-based permissions - task routing and notifications - workflow automation across multiple platforms CORE EXPERTISE Workflow Automation & Systems Design Building scalable operational workflows that connect CRM systems, communication tools, production pipelines, approval flows, task routing, reporting, and internal operations into one structured ecosystem. AI Operations & Internal Tooling Designing AI-assisted operational systems for customer support, production management, internal coordination, workflow acceleration, and structured team operations. CRM + Production Pipeline Architecture Structuring operational flows between platforms like HubSpot, ClickUp, Intercom, Slack, Gmail, Telegram workflows, and internal dashboards so teams always know the real operational status of clients, payments, approvals, and production tasks. OAuth 2.0 & API Infrastructure Full setup and troubleshooting of Redirect URIs, Client Secret management, authentication flows, scopes, webhook handling, API integrations, and third-party application connectivity across: - Google Cloud - Microsoft Entra - HubSpot - Slack - Intercom - Salesforce - custom API environments DevOps-Led Operational Reliability I approach integrations and automations with infrastructure discipline: - structured environment management - logging and failure handling - operational visibility - maintainable workflow architecture - permission-aware systems - audit-friendly documentation Internal Operations & Workflow Systems Building systems for teams managing: - customer support operations - lead management - content production - revision workflows - task assignments - payment tracking - operational reporting - communication coordination TECHNICAL TOOLKIT Automation & Infrastructure n8n, Docker, APIs, Webhooks, AWS, GCP, Linux, GitHub CRM & Operations HubSpot, Intercom, ClickUp, Slack, Gmail workflows, operational dashboards, workflow systems Development & Workflow Systems React, Tailwind CSS, workflow architecture, role-based systems, operational UI workflows Coordination & Documentation Notion, Jira, ClickUp, GitHub, SOP creation, workflow documentation WORK WITH ME I work best with companies that are scaling quickly and beginning to experience operational strain: - disconnected systems - repetitive manual work - fragmented communication - unreliable workflows - unclear operational visibility - automation bottlenecks I help transform fragmented operations into scalable systems that are structured, maintainable, and reliable. Keywords: Workflow Automation, n8n Expert, API Integrations, CRM Automation, Intercom, HubSpot, ClickUp, OAuth 2.0, AI Operations, DevOps Automation, Internal Tooling, Process Automation, Webhooks, Systems Integration, Operational Infrastructure
$70 hourly
Russell G.
- 5.0
- (27 jobs)
Hollywood, FL
Help Desk Technician
HighLevel
HubSpot
Call Center Management
Call Center Software
Freshdesk
Freshworks CRM
Customer Relationship Management
Sales
Ticketing System
Phone Communication
Helpdesk
Customer Support
CRM Software
Cloud Implementation
Zoho CRM

My name is Russell Giniger and I have over 15 years of implementation experience with CRMs/Support Desk Platforms such as Zoho, Hubspot, Pipedrive, Freshworks , HighLevel, Salesforce and Zendesk. All of my projects involve scope, implementation, QA. training, post launch optimization and support for CRM, VOIP Cloud Telephony, Support Desk with Omni Channel, marketing platforms and reporting/analytics. I have also implemented VOIP telephony systems with Omni Channel communication such as Nice Incontact , Ring Central, Talk Desk, Zentalk, Twilio, Justcall and Fresh Caller as well as speech analytics systems such as Call Miner. . I have also set up call marketing tracking with Ringba, Calltrackingmetrics and CallRail I have extensive experience in lead management, building pipelines, workflows, automations and implementing API integrations both custom and with zapier. I am also experienced in setting up CRM fields and data structures to implement reporting, analytics, dashboards and KPI’s needed to manage any business In addition, I have worked on CRM marketing strategies for email marketing, SMS, PPC, SEO, Lead Gen, Retargeting, Affiliates and Phone Call Campaigns. I have worked with clients in various industries such as healthcare, financial services, home services, home goods, construction, travel/hospitality, real estate, and e-commerce. I have also implemented CRMs, Support Desk with Omni Channel and Voip Dialers for Contact Center operations both remote and physical location. In addition, I have managed domestic and international Contact Center operations teams (sales, customer service and tech support) training, workforce management, quality assurance, business intelligence and recruiting.  CRM Implementation- Hubspot, GoHighLevel, Monday, Salesforce, Zoho, Pipedrive, Zendesk and Freshworks (Freshsales and Freshdesk_. Workflow automations, help desk/ ticket case management, leads, contacts, accounts, knowledge base, customer portals, custom integrations and with zapier, sales pipelines, inventory management, e- mail marketing, marketing campaign management, SMS, telephony integration, accounting integration with credit card and ACH processing, reporting and analytics  Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops  Call Center Consultant for inbound, outbound, sales and service- recruiting, training, quality assurance, team leaders, reporting, coaching and development. Virtual Call Center or center with physical location  Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform
$80 hourly
Tamar L.
- 5.0
- (11 jobs)
Santa Cruz de la Sierra, S
Help Desk Technician
Zoom Video Conferencing
Technical Support
Email Communication
Hardware Troubleshooting
English
Helpdesk
Castilian Spanish
Office 365

TECHNICAL SUPPORT: I am an experienced Technical support assistant with a bachelor degree in Telecomunication Engineer. I have more than 12 years of experience working with software and Network solutions companies providing technical support. -I'm responsible,loyal and very trust worthy. - Extremely patient, empathetic, caring and customer oriented . -Passionate about technology and helping people. - Experienced in a wide range of technical customer support activities. - Eager to learn and a very fast learner. I have experience with : Hardware and software computer support Windows, Support and troubleshooting Network troubleshooting. Office Remote assistance using (Team-viewer, Quick assistant,...). ZOOM CONFERENCING: I host ZOOM meetings daily. I can plan, support, and produce the best virtual events on Zoom. I´m here to help! Whether your event requires technical support, in-event moderation, complex event coordination or the highest level of production - I have the solution for you. I will be your behind-the-scenes, highlight speaker, schedule meetings, manage break-out rooms, share screen content, make polls and so on. Let me know what you need for your session!
$95 hourly
Susanne G.
- 5.0
- (10 jobs)
Valencia, VC
Help Desk Technician
Helpdesk
Customer Service
Customer Service Training
KPI Metric Development
Zendesk
Ecommerce
Alternative Dispute Resolution
Stripe
PayPal
Shopify
Gorgias

I am a Gorgias Expert helping Shopify brands build and optimize high-performing Gorgias helpdesks that reduce ticket volume, increase response speed, and turn support into a revenue driver. If your team is: • Manually answering repetitive tickets • Missing automation opportunities • Lacking structure in macros, tags, and views • Struggling with slow response times • Not using AI effectively I can fix that. I design and optimize Gorgias systems with: • Structured macro libraries for Tier-1 and escalation flows • Automation rules that eliminate repetitive manual work • Smart ticket routing and tagging logic • SLA-based views for accountability • AI agent setup for ticket deflection • Performance dashboards and reporting I have built customer service operations from 0 to 10 remote agents and optimized helpdesks handling 100+ tickets per day. My focus is always measurable improvement in efficiency, CSAT, and team clarity. Services include: • Gorgias Setup (from scratch) • Gorgias Audit & Optimization • Automation & AI Workflow Implementation • Macro & SOP Structuring • Shopify Integration Optimization If you want a helpdesk that runs smoothly, scales with your growth, and reduces unnecessary workload, send me a message or invite me to your project.
$40 hourly
Daniel G.
- 5.0
- (5 jobs)
Zapopan, JAL
Help Desk Technician
Microsoft Intune
Governance, Risk Management & Compliance
Computing & Networking
Incident Management
ITIL
IT Asset Management
Helpdesk
Technical Support
Microsoft Azure
Desktop Support
Amazon Web Services
Office 365
Scripting
Cybersecurity Tool

Cybersecurity Specialist with 10+ years of experience in enterprise environments, with a strong focus on security operations, platform security, and protection of critical infrastructure. Experienced in securing enterprise systems across endpoint, network, email, and web layers, supporting regulated environments and strengthening access controls, threat detection, and overall security posture. Proven ability to identify risks, enhance security controls, and support secure operations across complex, distributed environments.
$35 hourly
Usama A.
- 5.0
- (36 jobs)
Islamabad, IS
Help Desk Technician
Process Optimization
Scrum
IT Service Management
Helpdesk
Help Desk Software
Automation
Agile Project Management
ITIL
Jira
Atlassian Confluence

Helping JIRA become the perfect tool for you. No matter what industry you are, what team size you have, as an accomplished Jira Solutions Expert, I can transform Jira to cater for any process or need. 🏆 Top rated plus talent on Upwork ✅ Delivered various Jira Software and Jira Service Management Projects ✅ Delivered 50+ projects delivered on other Platforms and Upwork ✅ Atlassian ACP-620 certified ✅ Delivered Customer Support, IT Onboarding, Idea Management and HR & Staffing solutions on Jira ✅ Digital transformation projects for various clients using Jira Key highlights on Jira 1. Delivered a SAAS helpdesk for a Digital Telco. 2. Have delivered various Change Management, Release Management, Help Desk and Incident Management solutions on Jira 3. Delivered various project management projects and helped teams optimize their existing Jira suite. 3. Banking on my ITIL experience and knowledge, I have helped implement highly efficient service desks for teams globally on Jira Service Management
$35 hourly
Brian G.
- 5.0
- (4 jobs)
Smyrna, TN
Help Desk Technician
Health & Fitness
Windows 10 Administration
Data Entry
Customer Satisfaction
Management Skills
Microsoft SharePoint
Customer Service
Windows Mobile
Social Media Website
Database Management
User Acceptance Testing
Tech & IT
Microsoft Active Directory
Microsoft Windows PowerShell
Helpdesk

My name is Brian Grover; I have more than 8 years of experience in the healthcare sector, working as a customer advocate, IT System Analyst, and Desktop Support. While continuing my education, I have blended my interest in technology and healthcare to deliver outcomes to my client base. In my spare time, I love building Desktop Computers and spending time reviewing content on social media. In both my professional career and my community involvement, I have proven my ability to guide and instruct others as a personable, honest and knowledgeable leader. For more than 7 years, I have worked as a mentor with Big Brothers & Big Sisters in the Chattanooga/Nashville communities, while working and continuing my education. Areas of Expertise: Data Hard drive encryption Imaging Machines Remote tool management Software Installations Customer Satisfaction Active Directory Management Social Media Content
$60 hourly
Blair W.
- 4.7
- (5 jobs)
New Lexington, OH
Help Desk Technician
Virtual Assistance
Tablet
Agile Project Management
Virtual Machine
Project Management
Helpdesk
Linux
Issue Tracking System
Ticketing System
Windows 7 Administration
Computer Skills
Microsoft Windows
Microsoft Excel
Windows Administration
VMWare

Hi, I'm Blair and I am your technology-driven virtual assistant and consultant! I specialize in: Connectwise Brightgauge Office 365 SLQ Wix Zapier Facebook Group Automation Kartra Convertkit ClickFunnels SystemIO Groove I help with: • Websites- Either building new from scratch or giving your current site a facelift with more clickable links and easier navigation. • Email- Setting up an automated marketing campaign for your products or organizing your inbox so it’s simple with everything where you need it. • Software optimization or automation- Are you doing the same tasks over and over and want a solution to free up your time? Or did you get new software and want someone to teach you how to navigate it while providing tips and compassion without rushing? I can help! • Organization- Do you save websites or articles and have no ability to find them when you need them? Are your folders a mess? Do you want to feel like a breath of fresh air when you know exactly where to find your documents? • Writing and design- Do you have the product and the idea but need someone to help put it into words and onto paper? I create posts, flyers, articles, and more for your customized needs. • *insert your problem here* Do you have a problem or a question about technology that you need to ask an expert and get advice on? I’m your gal. I'm here to help individuals and businesses with the technology and organization they need to live their dream, I strive to connect with your issues and discover the best solution. I have been in tech for 5+ years where I have gained many Microsoft and CompTIA+ certifications and have experienced on-the-job training with IT service providers, repair stores, and local clients. Blair is a smart woman who is performance-based and quick to adapt. She offers diverse skills with the drive to learn coming from an inquisitive mindset. Quickly picks up new topics and is a team player that strives to exceed expectations. Her goals are to expand her knowledge, create new ideas, and train others in the IT field. She looks to use skills from multiple IT certifications, real job experience, and, continuous schooling. She is a firm believer in next-gen technology and agile frameworks., SKILLS AND ABILITIES Ownership of self and others to succeed, ability to learn from personal and other mistakes, strives to improve. Windows and MAC controls and settings. Ability to learn new software quickly. Friendly and communicative. Enjoys proper shortcuts and finds the path of least resistance.
$35 hourly
Mehmet Emre A.
- 5.0
- (5 jobs)
Bursa, NILÜFER
Help Desk Technician
Online Research
Data Entry
Medical Records Research
Web Testing
Mobile App Testing
Test Automation
.NET Framework
Zendesk
Customer Support
Customer Relationship Management
Customer Satisfaction
Helpdesk
IT Support
Computer Engineering
Algorithm Development
Mobile App Design
Data Processing
Mobile App Development

I'm Mehmet Emre Aydoğdu, a dynamic software developer and technical support engineer with a diverse skill set spanning React development, data management, and technical support. Recently, I joined Ranorex as a Technical Support Engineer, where I leverage my expertise in troubleshooting, development testing technologies, and customer service. - **Technical Support & Troubleshooting:** In-depth experience supporting a wide range of development technologies, including Java, Python, and more. Proficient in remote troubleshooting, test automation, and integration tools. - **React:** Intermediate level with practical experience in mobile app and Web development. - **Data Stewardship:** Over 2.5 years of experience managing data entry and process-oriented work for Veeva Systems, excelling in problem-solving and technical support. - **Languages:** Fluent in Turkish and English, with intermediate German proficiency (B2 level). - **Technologies:** Strong foundation in C, Python, Java, SQL, and Git/Linux. - **Soft Skills:** Excellent communication, analytical thinking, multitasking, and the ability to work both independently and collaboratively. Pursuing a Bachelor's degree in Computer Engineering from Uludağ University, with additional international experience through the Erasmus program at International Balkan University. **Why Hire Me?** I offer a unique blend of technical expertise and customer service experience, making me well-suited for both development and support roles. My ability to troubleshoot complex issues, coupled with a strong dedication to learning and growth, ensures that I can add value to your projects from day one.
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