Hire the Best Customer Retention Specialists

Thanks for joining my profile, I feel honored I would like to share a little intro: Success in business isn’t just about titles, it’s about knowledge, about execution, adaptability, and the ability to turn challenges into opportunities. Behind every milestone, there’s a strategic thinker and a hands-on leader ensuring every idea becomes a result. I’ve had the privilege of working alongside an elite network of professionals across multiple industries, delivering excellence, growth, and transformation. Well, with over 20 years of experience in Management Positions, Law Firms, Business Process Outsourcing (BPO), Telemarketing, Digital Marketing, Sales & Operations Management, SEO & Digital Ads, and Client Services, I’ve helped companies scale by leading high-performing teams, launching strategic initiatives, and developing client-centric processes that drive measurable results. From startup environments to enterprise-level operations, I specialize in: 🧑‍💻Business Development & Revenue Growth 🧑‍🏫Operational Strategy & Team Leadership 📈B2B & B2C Sales Optimization 🗃️Client Retention & Engagement 🔗Digital Marketing & Automation 🖥️Virtual Assistance & Remote Team Supervision I’ve had the opportunity to lead initiatives in a diverse range of industries, including: 🏡🏢Real Estate & Mortgage ⚖️Legal & Case Management 🏨Healthcare & Insurance 🏘️Solar & Roofing 🌐Telecom & Security 🗺️🛣️Logistics & Transportation These roles have sharpened my ability to resolve quickly, develop scalable systems, and consistently exceed KPIs through strategy, accountability, and performance-driven management. Leadership, Strategy & Execution My journey—from front-line sales to executive-level oversight—has taught me that success is built on: A balance between technical expertise and human understanding The ability to analyze, plan, and act quickly An unwavering commitment to discipline, consistency, and follow-through My academic background in Mechanical Engineering, Philosophy, Mathematics, Marketing, and Operations gives me a unique perspective to tackle complex business challenges with structured creativity and strategic foresight. Track Record of Results I’ve led, supported, or helped scale operations in roles such as: Operations Manager (Commercial & Digital Marketing Campaigns) Case Manager (Attorney’s Office) Lead Generator/Broker (Roofing & Solar firms – NV, NJ, NY, OH, TX) Logistics Coordinator (Freight Company) QA & Floor Supervisor (Solar, Sprint, Student Loans, Insurance) Chats Manager (Real Estate & Realtor Campaigns) Each experience reinforced my mission: to create value, enhance team performance, and drive business success. So, If you’re looking for a reliable, forward-thinking partner who thrives on structure, growth, and delivering impact, let’s connect. My recent work with American businesses and international clients has only strengthened my skills. I invite you to check my Upwork profile for recent projects and verified reviews. Many of my clients will attest that I not only delivered excellent work but exceeded expectations—thanks to a professional ethos defined by discipline, consistency, and real-world expertise. Let’s build something great—together.

Hello! I’m a bilingual Customer Success Manager with experience supporting SaaS, EdTech, and enterprise clients across the U.S. I specialize in client onboarding, relationship management, retention, LMS support, and cross-functional coordination to help customers stay engaged and successful long-term. I have experience supporting Blackboard environments, virtual learning operations, customer communication, issue resolution, and high-touch client support. My background combines Customer Success, account management, and education, allowing me to communicate effectively with both technical and non-technical stakeholders. Here’s how I can help your team: ✔️ Customer onboarding & adoption ✔️ Client retention & relationship management ✔️ Account coordination & customer communication ✔️ LMS support (Blackboard & Moodle) ✔️ Zoom, Microsoft Teams & remote collaboration ✔️ English-Spanish bilingual support ✔️ Training sessions and customer guidance ✔️ Issue escalation and cross-team follow-up Clients appreciate me for being proactive, organized, calm under pressure, and highly responsive. I genuinely enjoy building strong client relationships and helping customers feel supported and confident throughout their experience. If you are looking for someone who can combine professionalism, empathy, communication skills, and strong customer management experience, I’d love to support your team. Let's connect!

Every lead that goes unanswered, every customer inquiry that slips through the cracks, and every missed follow-up is a potential loss in revenue. I help SaaS companies, tech startups, and B2B organizations build support systems that improve customer experience, strengthen retention, and protect revenue opportunities. While many Customer Support Specialists focus solely on resolving tickets, I focus on the entire customer journey—from first contact and onboarding to long-term customer loyalty. My approach combines customer support, CRM management, and lead nurturing to help businesses create seamless customer experiences while ensuring no valuable lead or opportunity is overlooked. Using HubSpot, Zendesk, Intercom, and Freshdesk, I help businesses streamline customer communication, organize customer data, manage support workflows, and maintain efficient lead management processes. Through hands-on HubSpot CRM projects, I have organized lead pipelines, created contact management workflows, and implemented lead-tracking processes designed to ensure inquiries are assigned, followed up on promptly, and moved through the appropriate customer journey. Great customer support is not a cost center—it is a growth function. When customers receive timely support, prospects receive consistent follow-up, and customer data is managed effectively, businesses retain more customers, increase conversions, and grow sustainably. How I Can Help Your Business ✔ Customer Support & Ticket Management ✔ Email & Live Chat Support ✔ HubSpot CRM Management ✔ Zendesk & Intercom Administration ✔ Freshdesk Support Operations ✔ Lead Management & Lead Nurturing ✔ Customer Success, Retention & Onboarding Support ✔ CRM Data Management & Cleanup ✔ Contact Database Management ✔ Pipeline Management ✔ Knowledge Base Documentation ✔ Escalation Management ✔ Customer Experience (CX) Support What You Can Expect • Prompt, professional, and customer-focused communication • Accurate and well-organized CRM records • Consistent lead follow-up and pipeline management • Efficient handling of customer inquiries and support tickets • Reliable support processes that help your business scale • A customer-first approach that strengthens trust and loyalty I genuinely enjoy helping customers feel heard, supported, and confident in the businesses they choose. Whether your leads come from your website, referrals, paid campaigns, or inbound inquiries, I ensure they are documented, organized, and guided through the right customer journey so nothing falls through the cracks. If you're looking for a Customer Support & CRM Specialist who can help you improve customer experience, maintain an organized CRM, and ensure no lead falls through the cracks, send me a message or invite me to your job. Let's discuss your CRM, support workflows, and customer journey, and identify opportunities to improve efficiency, retention, and long-term growth.

🔥 Results-Driven Professional with 10+ Years of Expertise in CUSTOMER SERVICE, TECHNICAL SUPPORT AND VIRTUAL ASSISTANCE I provide seamless, expert-level admin and customer support that empowers your business to operate efficiently and grow with confidence. Very much tech savvy on the Tools & Platforms below: Zendesk | Intercom | Shopify | HubSpot | Stripe | Canva | Slack | Notion | Trello | Asana | ClickUp | Asana | Meta Business Suite | Google Workspace | Gorgias | Freshdesk I’ve supported businesses in improving response times, increasing customer retention, and elevating overall service standards by transforming everyday interactions into meaningful, positive experiences that build long-term loyalty. Sound like a fit? Drop me a quick message or invite so we can schedule a Discovery Call. :) Talk soon. 😉

If 30–45% of your revenue isn’t coming from Klaviyo, you are leaving money on the table. I help DTC brands fix that. I’m Amjad Bukhari, a Klaviyo Gold Partner and the strategic lead behind $200M+ in revenue for eCommerce brands. My focus is ‘Retention Marketing’ that actually drives profit, not just pretty emails or vanity metrics. I work with founders, CMOs, and growth teams who are serious about building a repeatable revenue engine through email and SMS. Brands that partner with me stop leaving money on the table and start owning their customer relationships. Why work with me: - 14 years in digital marketing - 7 years focused exclusively on DTC retention marketing - Led retention efforts for 300+ eCommerce brands, from 5-figure startups to 8-figure category leaders - Generated $200M+ in trackable revenue through Klaviyo - Built a team of 55+ specialists in email strategy, design, copy, segmentation, and lifecycle automation What I bring to the table: - Email & SMS Strategy & Execution: Lifecycle mapping, offer structuring, audience segmentation, and full-funnel campaign planning, all tailored to your brand’s LTV and product roadmap. - Automated Flows & Campaigns: From advanced post-purchase sequences to dynamic product recommendation flows, every automation is built to engage and convert. - Retention Optimization: Detailed audits, winback strategies, churn reduction, and zero-party data collection to turn one-time buyers into loyal brand fans. - Data-Driven Personalization: We don’t guess. We leverage Klaviyo’s powerful data engine to deliver personalized messaging at scale. What results look like: - 28–43% lift in repeat purchases - 218% increase in customer LTV - 67% reduction in churn - Strategic clarity across your entire customer lifecycle What sets me apart isn’t just execution. It’s strategy. You bring the product. I’ll bring the retention engine that keeps customers buying again and again.

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚 𝙮𝙤𝙪𝙧 𝙞𝙣𝙗𝙤𝙭 𝙖𝙣𝙙 𝙚𝙡𝙚𝙫𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝘾𝙓? 📩✨ 🏆 13+ Years in Customer Service 👩‍💻 Gorgias Optimization & Automation Expert 🥇 Your go-to eCommerce CX Specialist Here’s how I can support your growing brand. 👇👇👇 As your business scales, customer inquiries increase fast — and suddenly your team spends more time answering repetitive tickets instead of focusing on growth. That’s where I come in. ✨📩 𝙃𝙤𝙬 𝙄 𝙃𝙚𝙡𝙥: ✦ 𝙋𝙧𝙚𝙢𝙞𝙪𝙢 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Create efficient support systems that reduce repetitive work, improve team productivity, and deliver a seamless customer experience. 📌 Gorgias implementation, migration, audits, and optimization 📌 AI Agent setup, training, and performance guardrails 📌 Smart inbox organization, views, tags, routing, macros, automation rules, and Help Center development 📌 Continuous improvements to support new products, policy changes, and seasonal demand ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙏𝙚𝙖𝙢 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 & 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Build a customer support operation that's structured, scalable, and ready for growth. 📌 CX audits and workflow optimization 📌 SOPs, playbooks, and internal knowledge base creation 📌 Hiring, onboarding, QA, coaching, and KPI management 📌 Trustpilot management and online reputation support 📌 𝐍𝐞𝐞𝐝 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭? Through 𝐒𝐤𝐲𝐰𝐚𝐲 𝐆𝐫𝐨𝐰𝐭𝐡 𝐀𝐠𝐞𝐧𝐜𝐲 , I can provide experienced Shopify and Gorgias-trained Customer Experience Specialists who can seamlessly integrate into your existing support team. ✦ 𝙂𝙤𝙧𝙜𝙞𝙖𝙨 𝙎𝙚𝙩𝙪𝙥, 𝘼𝙪𝙙𝙞𝙩 & 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 Create efficient support systems that reduce repetitive work, improve team productivity, and deliver a seamless customer experience. 📌 Gorgias implementation, migration, audits, and optimization 📌 AI Agent setup, training, and performance guardrails 📌 Smart inbox organization, views, tags, routing, macros, automation rules, and Help Center development 📌 Continuous improvements to support new products, policy changes, and seasonal demand 𝙎𝙚𝙚? 𝙏𝙝𝙖𝙩’𝙨 𝙬𝙝𝙮 𝙄’𝙢 𝙩𝙝𝙚 🥇 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝘾𝙓 𝙀𝙭𝙥𝙚𝙧𝙩 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 😉 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙡𝙚𝙩’𝙨 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙩𝙤 𝙚𝙭𝙥𝙡𝙤𝙧𝙚 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡 😊 💬 𝙇𝙚𝙩’𝙨 𝙘𝙤𝙣𝙣𝙚𝙘𝙩 𝙖𝙣𝙙 𝙗𝙪𝙞𝙡𝙙 𝙖 𝙨𝙢𝙤𝙤𝙩𝙝𝙚𝙧, 𝙨𝙢𝙖𝙧𝙩𝙚𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝙗𝙧𝙖𝙣𝙙 𝙩𝙤𝙙𝙖𝙮.