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  • $12 hourly

    • 5.0/5
    • (4 jobs)
    Christinne provides timely support to business owners, entrepreneurs, and organizations through customer service via chat and email, and back-office work. On top of that, she is a skilled Quality analyst with a broad base of experience in customer service support and operations. A fast worker that is able to resolve problems quickly, delivering high levels of customer satisfaction. Disciplined professional with a systematic approach and established reputation as sharp supportable to work with people to find solutions. A well-presented, articulate, and confident individual with a proven ability to deliver exceptional customer satisfaction and ensure that clients leave with a lasting positive impression of their experience. Proficient in Microsoft Word, PowerPoint, and Outlook with excellent communication and presentation skills.
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    Vocal Coaching
    Email Communication
    Summary Report
    Internal Auditing
    Quality of Service
    Customer Support
    Customer Satisfaction
    Product Support
    Order Tracking
    Zendesk
    Email Support
  • $70 hourly

    • 5.0/5
    • (32 jobs)
    Extensive experience in: - Designing and implementing customer experience and voice of the customer (VOC) programs - Gathering customer insights through feedback and behavior data, and turning this data into loyalty, retention and growth strategies. - Turning data into insights, creating visualizations and reports. - Helping ensure market research and other feedback collection surveys are designed appropriately - Integrating Qualtrics and Salesforce (SFDC) CRM platforms. - Automating reporting and dashboards. - Customizing Salesforce implementations to business processes, customizing objects, creating workflows and processes, reporting and dashboards.
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    Marketing Data Analytics
    Qualtrics
    Customer Experience & Shopper Insights
    Salesforce CRM
    Customer Research & Insights
    Customer Experience
    Marketing Operations & Workflow
    Customer Experience Research
    Business Operations
  • $20 hourly

    • 5.0/5
    • (1 job)
    I am eager to help all customers, to help them find means to their doubts, and problems with the products, for us to provide quality customer service with them, without prejudice. I am good at accommodating customers, through building rapport, empathizing and sympathizing, it depends on the situation, and asking to probe with the customer to get the bottom on their concerns, and after I fix their issues, I always acknowledge and appreciates customer time and choosing the company with their trust with us.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Ticketing System
    Inbound Inquiry
    Customer Retention Strategy
    Customer Support
    Customer Satisfaction
    Customer Development
    Customer Experience & Shopper Insights
    Customer Discovery
    Customer Experience
    Customer Engagement
    Quality of Service
  • $10 hourly

    • 5.0/5
    • (20 jobs)
    There are a few things in life that we can do effortlessly, and the more we do it, the more we want to do it, and That’s writing for me, It's my passion, and the process I will always love, and I will use this same passion to elevate your business. Whether its website content or blog, I can communicate your message in a professional and relatable delivery using the most effective keywords and structure that drive traffic to your website. With more than 9 years of experience in business and customer relationship management with multinational accounts, I promise you valuable experience and a professional work ethic. I have studied marketing and many business courses and worked on multiple customer insight analysis projects and I have a deep understanding of customer’s needs. Thanks for considering my profile, and I'm looking forward to working with you.
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    Content SEO
    Content Writing
    Arabic
    English
    Business Writing
    Account Management
    Customer Support Plugin
    Direct Marketing
  • $50 hourly

    • 5.0/5
    • (50 jobs)
    Exceptional analytical and storytelling skills to drive impact with advanced skills in Microsoft Excel and PowerPoint. I am eager to dive into the challenges your business is facing and find solutions driven by data! Scope of Work: 1. Data analysis (Excel) 2. Customer/demographic segmentation analysis 3. Consumer profiling 4. Data visualization and storytelling 5. Presentation creation Looking forward to connecting and working with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Customer Experience & Shopper Insights
    Brand Strategy
    Marketing Analytics
    Marketing Data Analytics
    Survey Design
    Microsoft Excel
    Microsoft PowerPoint
    Storytelling
    Market Research
  • $75 hourly

    • 4.9/5
    • (57 jobs)
    As a skilled qualitative and quantitative researcher, I have experience working with clients ranging from startups to Fortune 500 companies. I have worked on custom research projects across various industries like CPG, finance, home appliances, non-profits, and technology. I have end-to-end experience with the following methodologies: ✏️ 1:1 interviews ✏️ Focus groups ✏️ UX research ✏️ Brand tracking ✏️ Concept testing ✏️ MaxDiff surveys ✏️ New product development ✏️ Customer satisfaction ✏️ In-home usage tests And here are some clients I've worked with: 🔹 The Motley Fool 🔹 BISSELL 🔹 Penn Foster 🔹 Skill Share 🔹 Kimberly Clark 🔹 SC Johnson 🔹 Mountain Dew Let's get to work!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Focus Groups
    Survey Data Analysis
    Research Interviews
    UX Research
    New Product Innovation
    Company Research
    Online Market Research
    SWOT Analysis
    Consumer Research
    Marketing Strategy
    Survey Design
    Qualitative Research
    Market Research
    Competitive Analysis
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    - 5 years of experience as a freelancer - Data-Entry specialist, Billing Specialist, Email support and Content moderator - Fluent in English - Experience with Microsoft Office, Google Doc, Asana, Trello, Zendesk, Stripe, Invoiced and Slack - I'm a person who believes that Quality and Quantity can be achieved together.
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    Data Scraping
    Customer Support
    Data Analysis
    Lead Generation
    Online Research
    Email Support
    Data Entry
  • $150 hourly

    • 5.0/5
    • (35 jobs)
    Offering conversion-focussed marketing solutions for B2B and eCommerce brands. With over 10 years of experience helping client elevate their brand through strategic messaging and eye-popping visuals, I provide personalized service to create effective Brand Strategies, Sales Funnels and Websites for growing businesses. Connect to book your FREE CONSULATION.
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    Landing Page
    Article Writing
    Sales Copywriting
    Website Copywriting
    Case Studies
    Storytelling
    SEO Writing
    Customer Retention Strategy
    Brand Marketing
    Brand Strategy
    Social Media Marketing
    Digital Marketing Strategy
    Journey Mapping
    Email Marketing
  • $25 hourly

    • 5.0/5
    • (179 jobs)
    Hi everyone! I am ready to help you analyze and organize your textual (qualitative) data. Please feel free to contact me if you need: - Analysis of your open-ended survey responses; - Thematic analysis of customer feedback; - Categorization of comments/reviews/tweets etc.; - Annotation/labeling/tagging of any statements/sentences/claims. I'm a reliable, detail-oriented and hard-working person. I look forward to our win-win cooperation!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Data Interpretation
    Survey Data Analysis
    Text Analysis
    Content Analysis
    Feedback & Satisfaction Survey
    Employee Feedback
    Data Labeling
    Survey
    Data Annotation
    Sentiment Analysis
    Data Entry
    Data Analysis
    Qualitative Research
    Critical Thinking Skills
  • $30 hourly

    • 5.0/5
    • (1 job)
    Punctual, organized and ambitious individual with a versatile skills portfolio, nurse and undergraduate student of Business and Marketing course. With more than 10 years of nursing experience came the development of understanding people's needs and wants, and personal skills such as attention to detail, remaining calm under pressure and good timekeeping. Since 2018.,developing Business and market research knowledge has become my life goal. After many learning sources seen and activities done; market research, startup, website building and virtual assistant experience, I started studying at West London University and decided to develop a career in a Business and Marketing direction. USE MY SERVICES IF: ➢You just have an idea for the business and you want to find out where is your place on the market ➢You are just starting your business and you want to "DO THIS RIGHT" ➢You have your business and you want to PROGRESS ➢Your business is having a hard time and you need to establish WHY and HOW TO "FIX" IT ➢You want to KEEP IN TRACK with your competitors ➢You want to become a RECOGNIZABLE BRAND WHAT CAN I DO FOR YOU? ☑ provide you with a sense of direction for success and guidance on how to keep up with challenges on the market. ☑ Give you industry insights by analysing your COMPETITORS and PRODUCTS ☑ Give you insights with PRICE RESEARCH AND COMPARISON ☑ Determine who are your potential CUSTOMERS and their personas ☑ Help you with PRODUCT/RANGE DEVELOPMENT ☑ help with REBRANDING ☑ create a BUSINESS PLAN ☑ And much more ☑
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Administrative Support
    Customer Support
    Business Plan Writing
    Data Entry
    Shopify
    Business Plan
    Product Description
    Content Writing
    Content Editing
    Croatian
    Market Analysis
    Market Segmentation Research
    Market Research
    Competitive Analysis
  • $20 hourly

    • 4.8/5
    • (55 jobs)
    Sales experts/ Best Closer/ Real estate caller/Outbound caller/Financial account/VA/ Sales Expert in E-commerce Business and B2B companies. Skilled in how to profile a client base on their needs. Hustler in all many ways to hit target quota. Strategically know how to market the products and learn in each sale. Locate the A, A+ market to target the highest sale.
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    Real Estate Investment Assistance
    Business Development
    Customer Retention
    Podio
    Client Management
    Phone Communication
    Cold Calling
    Customer Support
    Lead Generation
    Sales & Marketing
    Scheduling
    Real Estate
    Customer Engagement
  • $125 hourly

    • 5.0/5
    • (2 jobs)
    Understanding of what defines an ideal customer for any product or service is critical for sustainable growth. We help align the pain points of ideal customers with the right articulation of each client’s unique value proposition. We measure User Experience (UX) though analytics, research and listening to create a feedback loop for product development. We also leverage AI based consumer insights, sentiment analysis and qualitative research to create strategies for growth. Services Include: + Product Market Fit Discovery + Go To Market Strategy + User Experience Research + Consumer Insights with IBM Watson + Natural Language Processing for Sentiment Analysis + Social Listening: Brand, Trends, Influencer Reporting
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    Growth Strategy
    Sentiment Analysis
    Market Research
    Product Marketing
    Quantitative Research
    Consumer Research
  • $175 hourly

    • 4.9/5
    • (76 jobs)
    🏆🌟EXPERT VETTED: RANKED IN THE TOP 1% OF FREELANCERS ON UPWORK🌟🏆 I help brands know who they are, why they matter, and how to say it. 💡 What you offer is uniquely valuable, but it’s hard to identify how you’re different when you’re caught in the day-to-day of running a business. With a little guidance and fresh perspective, you can uncover and articulate your brand’s true authenticity. The result? A team that's energized and aligned, and a brand that's a magnet for your target audience. Together, we’ll build a stands-for-something brand that attracts not just customers, but superfans. While I've worked with world class brands like P&G, Nestle, Google and Allergan, I love to help growing businesses take their brand to the next level. FOR WHEN YOU NEED: ✅Positioning ✅Naming ✅Purpose, vision, mission statements ✅Strategic and persuasive web or ad copy ✅Brand guidelines ✅Campaign concepts and taglines ✅Clear and differentiated messaging ✅Consumer insights ✅Brand tone of voice + verbal identity ✅Competitive audit I'm a brand strategist, copywriter, and naming expert who's passionate about helping purposeful brands and their visionary leaders connect with themselves so they can connect with the people whose lives they improve. Over 10+ years, I’ve helped tech and retail startups, CPGs, non-profits, and Fortune 100s discover their authenticity. I've been interviewed for and published in multiple global publications, including CNN Money and Irish Tech Times. I've also been a featured speaker at the Ohio State University as well as the Brandemonium conference in Cincinnati, OH, on topics like, "Foodpreneur Futures: Consumer Trends Impacting Food Entrepreneurs and their Brands" and "Blockchain for Brands."
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Website Copywriting
    Campaign Copywriting
    Business Name & Slogan
    Business Name
    Brand Naming
    Mission Statement
    Brand Positioning
    Content Development
    Brand Guidelines
    Copywriting
    Brand Research
    Storytelling
    Branding
    Brand Strategy
  • $89 hourly

    • 5.0/5
    • (4 jobs)
    Analysis and visualization of marketing data is my specialty: Hi, I'm Markus and my passion is data analysis, visualization but also data collection for marketing purposes. For me, successful marketing means to know your key data and to understand it completely. That's why I also coach my clients, because only by understanding my work, the real value is created in the company. - Experience with all web technologies since 1997 (Full Stack Developer) - Specialization in marketing since 2003 (Marketing Analyst) - Coaching Hubspot and Adobe Analytics since 2017. - Focus on D/A/CH region including DSGVO/GDPR compliance - Team-oriented and focus on comprehensibility for all stakeholders - Attention to detail - Understanding of short response times With me, you get visual, interactive analyses and together we recognize connections that were previously hidden. Startups and corporations trust in me, why not you? ----- GERMAN ----- Die Analyse und Visualisierung von Marketingdaten ist mein Spezialgebiet: Hallo, ich bin Markus und meine Leidenschaft ist die Datenanalyse, die Visualisierung aber auch die Datenerhebung für Marketingzwecke. Erfolgreiches Marketing bedeutet für mich, seine Kennzahlen zu kennen und sie vollständig zu verstehen. Deshalb coache ich auch meine Kunden, denn nur durch das Verständnis meiner Arbeit wird der wirkliche Wert im Unternehmen geschaffen. - Erfahrung mit allen Webtechnologien seit 1997 (Full Stack Developer) - Spezialisierung auf Marketing seit 2003 (Marketing Analyst) - Coaching Hubspot und Adobe Analytics seit 2017. - Fokus auf D/A/CH Region inkl. DSGVO/GDPR Compliance - Teamorientiert und Fokus auf Verständlichkeit für alle Stakeholder - Liebe zum Detail - Verständnis für kurze Reaktionszeiten Mit mir erhalten Sie visuelle, interaktive Analysen und gemeinsam erkennen wir Zusammenhänge, die bisher verborgen waren. Startups und Konzerne vertrauen auf mich, warum nicht auch Sie?
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Adobe Analytics
    Google Analytics
    Content Strategy
    Search Engine Optimization
    Customer Acquisition Strategy
    Web Analytics
    Data Analytics & Visualization Software
    Marketing Analytics
    Java
    HTML5
    CSS
    Node.js
    PHP
    HubSpot
  • $25 hourly

    • 4.9/5
    • (73 jobs)
    I am the founder of a Healthcare and Pharmaceutical market research firm (Pharmascroll Research and Consulting) based out of Hyderabad. We have worked with multiple Healthcare and Pharma clients across the globe including US, Europe and Asia. We have worked on multiple projects including Disease landscaping, KOL assessments, Pipeline review, Market Forecasts, Competitive Intelligence information, Newsletter updates, Contract partner assessments etc. We have published over 70+ reports across multiple disease areas and healthcare segments and have been support international hospitals in their article, blog and website management. We have a close knit and efficient team of Healthcare and Pharma enthusiasts who are focused on quality delivery at very affordable costs.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Competitive Analysis
    Medical Device
    Healthcare & Medical
    Forecasting
    Pharmaceutical Industry
    Secondary Research
    Business Development
    Brand Strategy
    Market Research
    Customer Research & Insights
  • $13 hourly

    • 4.8/5
    • (40 jobs)
    I have the ability to find, disseminate, manage and relay large amounts of information and provide a fast delivery of information. I offer high quality work, which is precise and consequently. I pride myself in being focused and highly successful in managing all essential as linkedin lead generation, virtual assistance, data entry, web research and email handling assistance. I enjoy doing research and always try to satisfy the client with our quality output.
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    Czech to English Translation
    Slovak to English Translation
    Event Management
    English to Slovak Translation
    Customer Service
    Customer Insight Analysis
    Data Collection
    Strategic Plan
    Email Communication
    English to Czech Translation
    Market Research
  • $75 hourly

    • 4.9/5
    • (40 jobs)
    Expert Marketer with experience in developing a marketing strategy, plans, execution, research, and customer insights. Managed and developed email production/execution, direct mail, loyalty programs, promotional plans, SEO, social media, digital marketing, research and creating events to drive traffic. Experience synthesizing data with the ability to use customer insights and competitive assessments to identify opportunities in the business translating the big picture into clear, compelling goals with the expected outcomes. Experience with two email platforms, Constant Contact, and Cheetah Digital. With Constant Contact, I am using that platform to send out emails for a non-profit. With Cheetah Digital, it was used with a retailer that had both an online and brick & mortar operation. My experience in both includes developing and executing emails. Also, use Mail Chimp on a personal level. Working with startups, small and mid-size companies, I have developed strategic plans to grow the business. My Consulting Approach Combines: Fact-based Analysis Concept Development Innovation and Execution Defining Pricing Strategies Brand Positioning Competitive Intelligence (market conditions and competitive trends) Digital Marketing Experience conducting both primary and secondary research. • Conduct both quantitative and qualitative research to identify customer opportunities and insights • Expertise in business intelligence identifying market and trend analysis within specific markets Currently a professor at two universities teaching at the graduate level. I am also a mentor to 37 MBA students. In addition to being a course developer, I am the Lead Area Chair for Marketing. Editing & Proofreading Services are provided. Academic Papers, Articles, Blog Content, Books, Business Plans or Pitches, Case Studies, Press Releases, Sales & Marketing Collateral, Social Media Content, Speeches, Website Content, and White Papers. Work with graduate students to ensure proper APA is used. Expert in APA. Expert with PowerPoint developing presentations for the boardroom, clients who need to present information to customers, and in the classroom. Experienced developer for board presentations. CORE COMPETENCIES: • Strategic Planning • Analytical • Customer Insights • Competitive Intelligence • Cross-Functional Team Leadership • Project Management • Customer Research • CRM • Marketing • Budget Management • SEO • Social media • Digital Marketing INDUSTRIES: • Retail • Manufacturing • Wholesalers • Intermediaries
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Business Proposal Writing
    Business Strategy
    Business Writing
    Promotion
    Marketing
    Customer Research & Insights
    Project Management
    Competitive Analysis
    Strategic Plan
  • $45 hourly

    • 5.0/5
    • (3 jobs)
    VISIT MY WEBSITE: [ 𝙘𝙭𝙚𝙣𝙩𝙧𝙞𝙘. 𝙩𝙚𝙘𝙝 ] (please get rid of the space when pasting). 🚀 Over 7 years of experience in hyper-growing startups as a customer insight specialist. 🏗 Helped to build Research departments in two startups and a Customer Support department in one. ❤‍🔥Qualified Psychotherapist ♻ End-to-end strategic research, from market placement to usability testing. Hello! I'm Evie (or Evgenia)! I am a Market Researcher and Customer/User Experience Strategist with a proven track record working with frontier products across diverse domains and helping shape their customer and user strategy. Among my previous clients are a VR app for collaborative design Gravity Sketch, a renowned dating app Feeld, a product for smart-building data visualization and more. I specialize in optimizing customer relationships through a deep understanding of user experience and market research insights. My expertise lies in enhancing customer satisfaction, loyalty, and retention by creating tailored experiences that resonate with users on a personal level. With my background in Customer Support management and Psychology, I bring unparalleled expertise to transforming complex customer data into insights that help drive strategic decisions and enhance your product's perceived value. So, what is it that I can do for your business? ⬮ 𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐝𝐮𝐜𝐭-𝐌𝐚𝐫𝐤𝐞𝐭 𝐅𝐢𝐭: comprehensive market research aimed at uncovering the hidden motivations and desires of your target audience and discovering untapped opportunities in the market. ⬮ 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 & 𝐆𝐫𝐨𝐰𝐭𝐡: gain invaluable insights into the behaviours and motivations of your existing customers throughout their journey. Make data-driven decisions to elevate customer satisfaction and drive growth by identifying bottlenecks and unearthing improvement opportunities. ⬮ 𝐈𝐦𝐩𝐫𝐨𝐯𝐞 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐝𝐮𝐜𝐭'𝐬 𝐔𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐲 & 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧: elevate your digital platforms by uncovering user experience and navigation hurdles that might be hindering optimal user engagement and retention. ⬮ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 & 𝐔𝐬𝐞𝐫 𝐃𝐞𝐞𝐩-𝐃𝐢𝐯𝐞 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: 360-degree view of your audience through comprehensive user and customer journey maps, your service blueprints, and customer archetypes/personas. ⬮ I also do 𝐭𝐞𝐚𝐦𝐰𝐨𝐫𝐤 𝐟𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐢𝐨𝐧 (blue-sky discussions and solution ideation) and research mentorship (co-piloting people in their own research work).
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Customer Support
    Psychology
    ChatGPT
    Insights Summary
    Persona Development
    Jobs-To-Be-Done Framework
    Survey Design
    Research Interviews
    Storytelling
    Data Analysis
    Market Research
    Usability Testing
    UX Research
    User Experience
  • $95 hourly

    • 4.9/5
    • (4 jobs)
    I run an independent market research consulting practice, specializing in qualitative research to address strategic issues and market opportunities. Primary research services include emerging technology assessments, concept development/testing, message testing, customer experience, and deal win/loss analysis. Highly experienced in facilitating online meetings, town halls, and focus groups. Experience recruiting and facilitating interviews with a variety of business personas, including C-levels and senior business executives, directors/managers, technical professionals, administrative staff. I can also design and implement online surveys and transform vast amounts of qualitative or quantitative data into organized and insightful reports. Experience across a wide range of industries with a focus on information technology.
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    Customer Research & Insights
    SurveyGizmo
    Focus Groups
    Workshop Facilitation
    White Paper Writing
    Survey Design
    Qualitative Research
    Candidate Interviewing
    Market Analysis
    Market Research
  • $35 hourly

    • 4.4/5
    • (2 jobs)
    I have done UG in Computer Science and Major in Banking Services & Business Analytics. I hold FRM(Lever1) and CFA(Level1&2). I have experience in Retail Banking, Credit & Mortgage rating, lending default ration, CX implementation, NPS, BI and data driven insights. I have helped more then 40 global brand in doing market research, survey designing and implementation, making customer journey, finding out there CVPs, forecasting the SOW and continuity to purchase. I also helped in making strategy for these brand using meaningful insights using different BI software and research. I have also worked on many benchmarking reports to help companies to compare with their peers. I helped one of the biggest Australian company to raise their NPS score by 20 points which leads to increase in 12% of their revenue. I helped a government backed superannuation fund to revive. A Petstock company was struggling with the customer churning rate, I designed a pathway which included WOM and Social media engagement which ultimately reduced their churning. There are are many interesting stories that I have in bucket and would love to share!!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Market Survey
    Customer Satisfaction
    NPS
    Business Analysis
    Customer Engagement
    SurveyGizmo
    Customer Experience
    Market Research
    Survey Design
    Microsoft Power BI
    SurveyMonkey
    Qualitative Research
    Qualtrics
    Quantitative Research
  • $22 hourly

    • 4.9/5
    • (146 jobs)
    My Dear Client, Thank you for taking time to read my intro. I work in the market research segment for more than 3 years and had a chance to work with CloudLinux, Microsoft, Stark Crew, Kaiser Associates, YellowBricks, CobaltBlue, AGOMED, Authentic Nigerian Art, and many more awesome companies. I’m your perfect contractor if you are looking for: - An experienced and professional market researcher - Researcher which is capable of conducting a target audience analysis - Professional who can create a deep and highly detailed ideal customer user personas - Researcher that can deliver a highly detailed report on your competitors I have a marketing background and deliver useful insight that you can apply immediately to your business. Additionally, I truly believe that without a genuine interest in the product and niche there will be no great results. For this reason, I have a positive can-do attitude and present the results in a visually appealing format. The unique approach that I apply to your work lies in the in-depth research of the competitive environment and customer segments. Knowing the environment you operate in and your target audience increases the chance of your product/service reaching out to the right people and makes their life better. Below are just a small sample of questions that I can help you to answer: - How viable is your product/service? - Who is your target group? - What are the pain points that your customers have? - What tactics your competitors apply to attract clients? - What upcoming trends are out there? - What kind of content your target group likes to engage with? Feel free to send me a message to get more samples of my work and to see if we are the perfect match for the project.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Persona Development
    Internet Survey
    Business Analysis
    Quantitative Analysis
    Market Research
    Qualitative Research
    Business with 1-9 Employees
    Survey Design
    Market Research Interview
    Market Analysis
    Competitive Analysis
  • $30 hourly

    • 4.9/5
    • (4 jobs)
    We are living in a time in which people are aware of their empowerment and truly believe in being the architects of the present and future. And, as a brand strategist, I am sure that brands should join them. Brands should hear their dreams, causes, wishes, and needs, to become a reflection of their culture. Because this is the best way to create a meaningful connection with them. How I can collaborate on your project? Working on: - Brand Positioning. - Persona Development/Buyer Persona. - Insight Detections. - Mission/Vision/Unique Value Proposition Statements. - Brand Research. - Futures Scenarios Detections / Trends Forecasting. - Social Ethnography. - Competitive Analysis. I would love to hear from you!
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Trendwatching
    Brand Development
    Research & Strategy
    Market Research
    Qualitative Research
    Audience Targeting
    Mission Statement
    Persona Development
    Brand Research
    Consumer Research
    Creative Strategy
    Strategic Communication
    Social Listening
    Brand Positioning
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    I have 5 years of Retail experience with expertise in: 1) Micro Space Planning focusing on utilization of shelf space through Planogram to increase sales and profit of a specific category. 2) Customer Segmentation to align the display of categories to the consumer's buying behavior. 3) Order Management focusing on weekly orders to supply the items with consistent weekly sales and growing demand while on the other hand limiting the orders for the items with high store inventory and stagnant weekly sales.
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    Forecasting
    Retail Sales Management
    Visual Merchandising
    Consumer Segmentation
    Consumer Electronics
    Retail & Consumer Goods
    Demand Planning
    Category Management
    Space Planning
  • $150 hourly

    • 5.0/5
    • (11 jobs)
    I have over ten years of experience in customer research & insights, where I have earned a reputation for asking the right questions to push the business forward, identifying creative solutions to problems, and distilling research into meaningful insights for my clients. I have a proven track record of developing full-suite research capabilities to drive customer-first organizations into the future, with an extensive background in leading qualitative and quantitative research in areas including: customer segmentation, brand positioning, product development, innovation, brand performance & competitor tracking programs, marketing & advertising, social media, and secondary data analysis. I am highly adept at consulting with my clients to determine the most effective use of resources and methodologies to deliver meaningful results for their needs. During my career I have shown I am capable of delivering results when expectations are vague and priorities expansive, and have been counted on as a highly skilled communicator able to present findings from frontline contributors to executive teams.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    QuestionPro
    Exploratory Data Analysis
    Project Management
    Quantitative Research
    Qualitative Research
    Market Research
    Consumer Research
    Qualtrics
    SurveyMonkey
    Data Analysis
    New Product Innovation
  • $25 hourly

    • 4.5/5
    • (6 jobs)
    I have more than seven years of experience working BPO/Ecommerce/Tech industries working for rental, gaming, telecommunications, fitness devices, sporting goods, coaching and, food supplements companies. My experience includes: - Sales manager - Project manager - Account manager - Coaching consultant - Customer service team leader - Technical support team leader - Customer experience team leader - Customer service specialist - Social media specialist I have utilized a wide variety of tools, including: - Salesforce - Facebook - Twitter - Zendesk - VMWare - Salesforce - Five9 - OMS - CSMART - Kiva - Moxie - BoldChat - Avaya CMS - Verint - Shopify - RevCascade - ShipStation - Konnektive - Sticky IO - Tradefull - Google Analytics - Productive - Business Manager - MailChimp - Woodpecker - Morphio Moreover, I have extensive knowledge in: - MS PowerPoint - MS Excel - MS Word - G Suite (Google Docs, Google Slides, Google Sheets, Google Keep, Data Studio) - Google Calendar - Google Meets - Zoom - Trello - Slack - Monday I excel in the following skills: - Teamwork - Emotional intelligence - Data analytics - Problem solving - Decision making - Oral and written communication - Mentoring - Coaching - Leadership - Adaptavility to changes - High sense of urgency - Strong multitasking - Effective communication I’m confident that my set of skills with my knowledge will be a great fit for your company. I'm available to talk to see what you need, and start working together. Looking forward to it.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Partnership Coaching
    Business Coaching
    Customer Engagement
    Social Customer Service
    Customer Satisfaction
    Customer Development
    Customer Experience
    Customer Acquisition
  • $75 hourly

    • 4.8/5
    • (10 jobs)
    Colin provides expertise and capacity in research data analysis and visualisation to deliver actionable insights. Saving you time, engaging your audience and improving your business performance. As a certified Tableau Data Analyst, he is an expert in creating insightful and interactive data visualisations. He enjoys analysing and reporting on quantitative survey data. Building insightful data stories that include key insights for decision making. He has delivered many successful data visualisation projects for a wide range of clients including Local Government, national bodies, charities, research agencies and data start-ups. Building on many years working in Local Government, where he delivered a programme of customer insight, research and consultation to inform service planning and delivery. His specialties are: • Online survey and questionnaire design • Survey data analysis and reporting • Spatial data analysis • Data visualisation design • Dashboard design and build • Training and coaching in data visualisation.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Business Intelligence
    Data Analysis
    GIS
    Customer Engagement
    Survey Design
    Data Visualization
    SQL
    Tableau
  • $55 hourly

    • 4.9/5
    • (20 jobs)
    I work full time at a premiere university in Cambridge, MA assisting numerous business units with a range of market research projects, including survey research, report writing, compiling power point decks highlighting actionable insights, and other ad hoc projects. Please feel free to reach out to me with any projects. I also contribute regularly to a basketball card blog (balloutcards,com). Thank for considering me for your project.
    vsuc_fltilesrefresh_TrophyIcon Customer Insights
    Tracking Studies
    User Experience Strategy
    Presentation Design
    Internet Research
    Business Strategy
    Market Research
    Business Intelligence
    SurveyMonkey
    Internet Survey
    Blog Writing
    Business Analysis
    Microsoft Excel
    Microsoft PowerPoint
    Data Analysis
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