Hire the Best Customer Experience Research

I’ve been working in the BPO industry as a Customer Service Representative for almost four years now, handling a variety of businesses such as telecommunications, manpower, logistics, and e-commerce. Alongside this, I’ve spent the past three years specializing in administrative tasks, working with both Australian and US clients in property management and consumer services.

Hello 🙋, Welcome to my profile. If your customers are waiting too long for answers, leaving without coming back, or your support team is buried in tickets with no clear system, this is exactly the kind of problem I help businesses solve. I am Feyisola, a results-driven Customer Service & Customer Experience Specialist with 8+ years of hands-on experience helping businesses improve customer satisfaction, loyalty, and retention across email, chat, phone, and CRM platforms. But more than the title, I'm the person you bring in when support is costing you customers instead of keeping them. I don’t just answer tickets, I protect your brand, retain your customers, and turn support into a growth channel. Over the years, I’ve helped startups, SaaS companies, e-commerce brands, and service businesses. Here's what working with me looks like in practice: 📍 Your CSAT, NPS, and first-contact resolution rates actually improve 📍 High ticket volumes get handled without quality slipping 📍 Your team finally has clear SOPs and workflows they can follow 📍 Customer feedback stops being noise and starts reducing churn 📍 Support, product, and ops teams are actually talking to each other 📍 Your customers feel heard, and they stay I’m highly skilled in CRM systems, helpdesk tools, customer retention strategies, and escalation handling. If you need a professional customer service specialist who can handle your customers with empathy, accuracy, and speed while freeing up your time, i’m ready to help. TOOLS I WORK WITH: ✅ Zendesk ✅ Freshdesk ✅ Intercom ✅ Gorgias ✅ Slack ✅ HubSpot CRM ✅ Salesforce ✅ Zoho CRM ✅ Help Scout ✅ LiveChat Software ✅ Google Workspace ✅ Notion ✅ Trello ✅ Asana ✅ Aircall MY SKILLS: ✅ Customer Service ✅ Customer Support ✅ Customer Experience ✅ Email Support ✅ Chat Support ✅ Phone Support ✅ Multitasking ✅ CRM Management ✅ Ticket Management ✅ Customer Retention ✅ Problem Resolution ✅ CSAT, NPS & KPI Tracking ✅ Process Improvement ✅ Time Management ✅ Conflict Resolution ✅ Team Collaboration ✅ SOP Documentation ✅ Customer Feedback Analysis I work across email, chat, phone, and CRM platforms, and I bring both the empathy to handle customers well and the process thinking to make sure the same problems don't keep coming back. Whether you're a startup finding your footing, a SaaS company dealing with churn, or an e-commerce brand that needs consistent, high-quality support, I'm ready to step in and make it work. Send me a message. Tell me what's broken, and let's fix it. Best regards Feyisola

I'm an Argentinian who was born in China, speak Chinese, Spanish and English, graduated from CUPL. I am a patient and reliable person, a fast learner who be able to master quickly new knowledge. I care details and accuracy. I'm familiar with Sourcing, Customer Support, Virtual Assistant, Online Advertising Industry(iPhone and Android Media purchase and Sales), Database building and Analysis(especially in Social Media: FB, IG, Twitter, Linkedin, Weibo, Wechat etc), Online Researching, Admin & Personal Assistant, Translation etc. I have rich experience in these jobs above mentioned.

𝗛𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝘁𝗿𝘂𝘁𝗵: Founders and business owners don’t need more tasks on their plate. They need someone reliable who can turn scattered information into useful insights, organize the data behind their decisions, and keep day-to-day operations moving. 𝙏𝙝𝙖𝙩’𝙨 𝙬𝙝𝙚𝙧𝙚 𝙄 𝙝𝙚𝙡𝙥. With a Master’s degree in Quantitative Sociology and 4+ years of experience in research, data, and business operations, I combine analytical thinking with hands-on execution. My work spans: Market Research, Data Analysis, Customer Intelligence, Competitive Analysis, Online Research, Data Management, and Admin & Operations Support. I don’t just collect information, I help make sense of it. 𝗠𝗮𝗿𝗸𝗲𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 I help businesses understand their markets, customers, competitors, and opportunities through structured research and actionable insights. • Market Research & Online Market Research • Customer Intelligence & Customer Insights • Customer Research & Voice of Customer (VoC) • Competitive Analysis & Competitor Research • Industry Research & Market Trends • Consumer Research & Customer Discovery • Target Market & Audience Research • Social Listening & Social Media Research • Qualitative & Quantitative Research • Secondary / Desk Research • Market Opportunity & Gap Analysis • Company & Brand Research • Influencer Research • Research & Strategy 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 & 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I work with structured and unstructured data to turn scattered information into clean, organized datasets, trackers, reports, and useful business insights. • Data Analysis & Data Insights • Microsoft Excel & Google Sheets • Data Cleaning & Data Verification • Data Entry & Data Management • Database & Spreadsheet Management • Research Data Collection • Reporting & Data Visualization • CRM Data Management • Dashboards, Trackers & Documentation 𝗔𝗱𝗺𝗶𝗻 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Need someone who can handle the execution after the research is done? I also provide reliable ongoing support with: • Virtual Assistance & Administrative Support • Executive Support • CRM Management • Email & Calendar Management • Project Coordination • Documentation & Database Management • Online Research • Lead Generation & Outreach • Task Tracking & Operations Support 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 My recent projects include, Customer Intelligence for a SaaS business, Market & Competitive Research, Social Listening and Consumer Research, Industry Research, Customer & Audience Analysis, Influencer Research, and the curation of 200+ strategy reports and presentations. I have worked on both short-term research assignments and ongoing research/data projects, supporting clients from initial information gathering and data organization through analysis, insight development, and reporting. 𝗧𝗼𝗼𝗹𝘀 Microsoft Excel | Google Sheets | SPSS | Power BI | Looker Studio | Airtable | Notion | HubSpot | Zoho CRM | Asana | Trello | Mondaydotcom | Canva If you're looking for a dependable research and data professional who can support your **market research, data analysis, customer intelligence, and ongoing administrative or operational needs**, I'd be happy to help. Keywords to help you find me: Market Research, Market Analysis, Market Sizing, TAM SAM SOM, Competitive Analysis, Competitor Research, Business Analysis, Data Analysis, Business Intelligence, Customer Intelligence, Customer Insights, Customer Discovery, Consumer Research, Customer Experience Research, Voice of Customer, Quantitative Research, Qualitative Research, Quantitative Analysis, Industry Research, Company Research, Brand Research, Audience Research, Audience Segmentation & Targeting, Social Listening, Market Trends, Research Methods, Topic Research, Online Research, Internet Research, Target Market Research, Go-To-Market Strategy, Product-Market Fit, Feasibility Study, Survey Design, Statistical Analysis, Research & Strategy, Microsoft Excel, Google Sheets, Data Management, Data Cleaning, Data Visualization, CRM Management, Administrative Support, Operations Support, Virtual Assistance

I bring strong leadership and specialized expertise to the virtual banking and customer care sectors, supported by over six years of dedicated experience in the call center industry starting in 2018. Over two of those years have been spent in remote roles, where I have proven my ability to work independently, manage high-performing teams, and drive operational success. Management Experience: As a Remote Manager in the virtual banking space, I have led teams to consistently meet and exceed key performance targets. My focus centers on operational efficiency, team accountability, performance evaluation, and maintaining high standards in high-demand customer environments. Training & Development: Serving as a Remote Trainer, I have managed the end-to-end onboarding and instructional process for new hires. I was responsible for evaluating trainee performance, determining training outcomes, and equipping agents with the skills required to deliver exceptional support. Customer Care & Sales Foundation: Prior to my leadership roles, I progressed from a customer service agent to an expert-level representative within the AT&T Customer Care Services and AT&T Customer Retention & Sales programs. This foundation sharpened my core capabilities in sales conversion, retention strategies, and critical problem-solving. Key Skills & Technical Proficiency: Core Competencies: Critical thinking, team leadership, high-value customer management, process optimization, and appointment setting. Technical Stack: Advanced experience with Salesforce CRM, Zendesk, Slack, Intercom, Opus, and various chat, email, and outbound call support platforms. I am a highly organized, driven, and reliable professional eager to bring my leadership, training, and customer experience skills to an organization that values dedication and results. I would welcome the opportunity to collaborate, please feel free to reach out.

Running a business means juggling emails, schedules, clients, documentation, and day-to-day operations. My role is to bring structure to that process so you can focus on growing your business while I keep things organized behind the scenes. I am a reliable Virtual Assistant and Administrative Support Professional with experience in insurance operations, customer support, client onboarding, and remote administration. I enjoy creating efficient systems, managing priorities, and ensuring that tasks are completed accurately and on time. Here's how I can support your business: • Email and Inbox Management • Calendar and Meeting Scheduling • Administrative Support • Customer Support (Email, Chat & Phone) • CRM Management and Data Entry • Document Preparation and File Organization • Internet Research • Google Workspace Administration • Microsoft Office Support • Meeting Coordination and Follow-ups • Report Preparation • Client Onboarding • Data Tracking and Spreadsheet Management I am proficient with: • Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Microsoft Teams • Zoom • Trello • Canva • WordPress • WhatsApp Business • AI Productivity Tools (ChatGPT, Microsoft Copilot, Gemini) • CRM Platforms (including Simple App) Clients appreciate my attention to detail, clear communication, and ability to work independently. I take ownership of my work, maintain confidentiality, and adapt quickly to new systems and processes. If you're looking for someone who is dependable, organized, and committed to helping your business run more efficiently, I'd love the opportunity to work with you.