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Check out Customer Experience Research with the skills you need for your next job.
- $90 hourly
- 5.0/5
- (45 jobs)
Hello! I'm an experienced and helpful research professional with over 20 years of survey research experience. I apply my knowledge of best practices to maximize your response rates and the reliability and usefulness of your results. I guarantee you’ll be happy with the service I provide! I have over 20 years experience conducting surveys and other social science research methods in business, government, and academic settings. I have a PhD in Social Psychology and have taught survey and research methods in undergraduate and graduate programs. I specialize in questionnaire design, testing, and analysis, but I have experience in other quantitative and qualitative methods too, especially focus groups and content analysis. I love helping people answer questions. I'm looking forward to helping you! To avoid conflicts of interest, I do not conduct research that is paid for by, or is conducted on behalf of, any national government, including the US federal government, political parties, or organizations that lobby for political issues. I also don’t work on “push polls” or deliberately biased surveys. Thanks for your understanding!Customer Experience ResearchData AnalysisSurvey DesignQualitative ResearchSurveyMonkeyStatisticsConsumer ResearchMarket ResearchQuantitative AnalysisInternet SurveySurveyQuantitative Research - $15 hourly
- 4.4/5
- (31 jobs)
I am a Real Estate Virtual Assistant. I have over three years of experience in this field, primarily doing administrative tasks and kvCore CRM Management. I have experience in the Integration of KVCORE CRM. I have worked with a lot of clients in the United States and Canada. I have partnered with EXP Realty, REMAX and Royal Le Page Canada Real Estate. Here are just some of my expertise: ✅ Customizing your kvCORE website into a next level ✅ Managing kvCORE account Agent or Company admin ✅ Adding leads in kvCORE ✅ Segmentation leads using # method ✅ Creating landing or squeeze pages to generate new leads. ✅ Setting up an automated sequencing response using smart campaign in kvCORE ✅ Adding testimonial to kvCORE website or link the Zillow reviews on website ✅ Adding real estate blog post in kvCORE website ✅ Create a custom page on kvCORE website. ✅ Connect your Facebook messenger in your kvCORE website so your website visitor can contact you straight to your Facebook ✅ Getting seller and buyer leads using 3rd party marketing tools in kvCORE ✅ Setting up listing alert, market report, and seller report on your leads ✅ Facebook Lead Ads to kvCORE Integration ✅ Adding new agent in kvCORE (For Admin Account) ✅ Creating websites for new agents in kvCORE (For Admin Account) ✅ StreetText Lead Generation I also do training sessions with real estate agents on how to navigate kvCore.Customer Experience ResearchCommunication EtiquetteWeb DesignReal Estate IDXCRM DevelopmentTechnical SupportReal Estate MarketingAPI IntegrationZapierCustomer SupportCanvaLead Generation - $16 hourly
- 5.0/5
- (22 jobs)
Need an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏/𝙑𝙄𝘿𝙀𝙊 𝙀𝘿𝙄𝙏𝙊𝙍/𝙇𝙊𝘾𝘼𝙇 𝙎𝙀𝙊 for your business? 💸🖥️Cost Effective and Tech-savvy 📙Fluency in English 🕒Time Zone Flexibility ⚡ High-speed Internet and Equipment Here's what clients book me for 👇👇👇 𝙅𝘼𝘾𝙆-𝙊𝙁-𝘼𝙇𝙇-𝙏𝙍𝘼𝘿𝙀𝙎. •As a Customer experience specialist Addressing inquiries, providing product information, managing complaints, maintaining records, and offering technical assistance to ensure a seamless and satisfying customer experience. •As a Video Editor Seamlessly incorporating cuts, dynamic zooms, eye-catching captions, engaging b-rolls, impactful sound effects, and creative overlays, while expertly assembling the video from the initial hook to the compelling call-to-action (CTA). •As a local SEO Implementing map citations, expanding the mile radius, geotagging photos, embedding NAP (Name, Address, Phone) on geotagged maps, providing driving directions, optimizing Google Stacking photos, leveraging YouTube geotagged videos, and securing high Domain Authority (DA) backlinks for effective local search visibility. Does this sound like what you are looking for? 3 quick steps 1️⃣ Send me an Upwork message 2️⃣Click the green Schedule Meeting button 3️⃣Choose one for 30 minutes and confirm a timeslot PS. You're about to make a fantastic decision that you'll be glad you chose *wink*Customer Experience ResearchUnboxing VideoStripeUGCVideo EditingAdobe Premiere ProGoogle Local Business OptimizationLocal CitationShopifyLocal SEOCustomer ExperienceSaaSCustomer ServiceIntercomEmail SupportZendesk - $20 hourly
- 4.4/5
- (58 jobs)
En tant que professionnelle du service client et du support administratif, je mets à votre disposition mes compétences et mon expertise pour répondre aux besoins de votre entreprise via Upwork. Avec une expérience significative dans le domaine, je suis en mesure de fournir un service client exceptionnel et un soutien administratif de qualité. Mon engagement envers l'excellence se reflète dans ma capacité à gérer efficacement les demandes des clients, à résoudre rapidement les problèmes et à assurer leur satisfaction. En tant que communicateur efficace, je suis capable de fournir des réponses claires et professionnelles, créant ainsi une expérience positive pour chaque client. En ce qui concerne le support administratif, je suis organisée, méthodique et capable de gérer une variété de tâches telles que la gestion des e-mails, la planification des rendez-vous, la préparation de documents et bien plus encore. Ma polyvalence me permet d'adapter mes compétences à divers projets et exigences spécifiques de chaque client. Je suis également familière avec les plateformes et les outils de travail à distance, ce qui me permet d'être efficace et productif dans un environnement virtuel. Ma capacité à travailler de manière autonome tout en collaborant étroitement avec les membres de l'équipe fait de moi un atout précieux pour tout projet sur Upwork. En résumé, je suis passionnée par l'offre d'un service client exceptionnel et d'un support administratif fiable. Si vous recherchez un professionnel dévoué et compétent pour renforcer votre équipe sur Upwork, je serais ravi de discuter de la manière dont je peux contribuer à votre succès. ******************************************************************************************** As a customer service and administrative support professional, I offer my skills and expertise to meet your business needs via Upwork. With significant experience in the field, I am able to provide exceptional customer service and quality administrative support. My commitment to excellence is reflected in my ability to effectively manage customer requests, quickly resolve issues and ensure customer satisfaction. As an effective communicator, I am able to provide clear and professional answers, creating a positive experience for every customer. When it comes to administrative support, I'm organized, methodical and able to handle a variety of tasks such as managing emails, scheduling appointments, preparing documents and much more. My versatility enables me to adapt my skills to various projects and specific customer requirements. I'm also familiar with remote working platforms and tools, enabling me to be efficient and productive in a virtual environment. My ability to work independently while collaborating closely with team members makes me a valuable asset to any Upwork project. In short, I'm passionate about providing exceptional customer service and reliable administrative support. If you're looking for a dedicated and skilled professional to strengthen your Upwork team, I'd be delighted to discuss how I can contribute to your success.Customer Experience ResearchOrder ProcessingTicketing SystemZendeskShopifyCustomer ServiceFreshdeskOrder FulfillmentOrder TrackingVirtual AssistanceAdministrative SupportVideo Editing - $115 hourly
- 5.0/5
- (50 jobs)
With 10+ years as a Certified Zendesk Administrator and CX strategist, I help organizations streamline their workflows and maximize their team's use of Zendesk. In addition to my Zendesk certifications, I hold certifications as a full-stack developer and am dedicated to creating custom Zendesk solutions. 10 years of experience working with Zendesk has sharpened my technical abilities, enabling me to provide clients with solutions that surpass the out-of-the-box functionalities of Zendesk. I love what I do, especially when it involves putting out fires, finding solutions and resolving complex challenges that propel a business forward. My approach centers on collaboration with clients. I take the time to understand your existing workflows and requirements, refining processes and tooling to ensure seamless operation within the Zendesk interface for support agents. What I can help with: -Complete Zendesk implementations with coordinated customer journey mapping -Increasing agent efficiency -Creating foundations for proper data analytics in Zendesk Explore reporting -Design and tracking of customer satisfaction programs -Implementation of weighted KPIs -Configuration and optimization of answer bots and self-service options -AI chat implementations with messaging -Custom business rules and automations (with or without API integrations of other 3rd party platforms) -Conditional contact forms for a tailored customer experience -Macros creation & brand voice -Seamless API integration with other systems for a unified agent experience -Development of custom sidebar apps for common use cases -Agent and leadership coaching & training As a CX consultant, Zendesk is my passion, but I also possess extensive experience integrating various SaaS platforms to create tailored workflows and automations within Zendesk. My portfolio includes successful integrations with Jira, Shopify, Stripe, Notion, Asana, Hubspot, Netsuite, Airtable, Quickbooks, Slack, Square, Google Suite, Intercom, WooCommerce, Pendo, Zoho, Retool, Monday, WordPress, and OpenAI. Every minute spent utilizing Zendesk should result in heightened efficiency, improved customer satisfaction, and positive business outcomes.Customer Experience ResearchGorgiasShopifyProduct ManagementTechnical SupportCustomer ServiceHTMLSQLCustomer ExperienceAPIJavaScriptTraining & DevelopmentProcess ImprovementData AnalyticsSystem AdministrationZendesk - $150 hourly
- 5.0/5
- (35 jobs)
Accomplished market research professional and methodology expert with 25+ years experience leading, developing, designing and executing qualitative and quantitative primary research studies with B2B, B2C and B2B2C audiences. Expert-Vetted on Upwork (a status reserved for the top 1% of freelancers on the platform), with a wide network of world-class, agency-experienced and expert researchers who can be brought in to help execute any project based on your needs, without the overhead costs of an industry agency. Strategic adviser to clients, adept at developing research plans that address business issues and translating and synthesizing data to insights to impact outcomes. Extensive experience with technology, healthcare and packaged goods clients. Respected leader in the industry with extensive experience building and managing relationships with internal teams to execute strategic research plans with a client-centric focus. Champion of new methods and approaches to address unique research challenges and evolving industry trends and best practices. Always staying current with best practices and data security. Core Competencies * Qualitative and quantitative primary market research * Project management with strong attention to detail * Data analysis and report writing * Research design that addresses business issues * Survey questionnaire and discussion guide design * Secondary research and competitive analysisCustomer Experience ResearchNPSQuantitative AnalysisMarketing StrategyConjoint AnalysisNew Product InnovationConcept Development & TestingBrand ResearchQualitative ResearchQuantitative ResearchMarket ResearchConsumer ResearchCompetitive AnalysisSurvey Design - $12 hourly
- 4.9/5
- (44 jobs)
Hi, my name is Allegra. If you're looking for someone who's professionally experienced in customer service, cold calling, appointment setting, sales, and has a minimum 5 year record in these industries to place on the front line and trust with the integrity of your business, someone to wow yours prospect or customers, someone who's French is very articulate without an accent, then you need me. I provide value for your money whether on solid appointments, or a honest return on your investment for the hours that you're looking to pay in any industry. You're here reading this because this is the right person for the job. I've been in the customer service industry going on 5 years providing honest and efficient work. I'm a fast learner, I'm very good at multi-tasking, I'm determined, motivated, a numbers girl, and I know exactly how to get past a gatekeeper to the decision maker from mid to fortune companies. Whether the outreach is targeting mom & pops or C-level executive. I speak with conviction, and people listen. My profile won't demonstrate these skills that I can attribute to helping your business to being more successful, matter a fact, it doesn't proof anything much about me. That is why we should talk and give yourself the opportunity to prove this for yourself. I am here daily. Simply drop me an inbox and lets explore the possibilities of something lucrative in doing business together. Regards, AllegraCustomer Experience ResearchOnline Chat SupportAdministrative SupportCustomer SupportVirtual AssistanceArticle WritingMicrosoft OfficeCustomer ServiceEnglish to French TranslationOrder Fulfillment - $18 hourly
- 4.9/5
- (138 jobs)
I'm an Argentinian who was born in China, speak Chinese, Spanish and English, graduated from CUPL. I am a patient and reliable person, a fast learner who be able to master quickly new knowledge. I care details and accuracy. I'm familiar with Sourcing, Customer Support, Virtual Assistant, Online Advertising Industry(iPhone and Android Media purchase and Sales), Database building and Analysis(especially in Social Media: FB, IG, Twitter, Linkedin, Weibo, Wechat etc), Online Researching, Admin & Personal Assistant, Translation etc. I have rich experience in these jobs above mentioned.Customer Experience ResearchAdvertisingMystery ShoppingContract ManagementNon-Disclosure AgreementChinese to English TranslationData CollectionCustomer SupportMarketing CommunicationsQuality ControlCommunicationsSourcingOnline Market Research - $15 hourly
- 4.9/5
- (53 jobs)
I am a well-organized, detail-oriented person, trustworthy and is very professional when it comes to working. I have vast experience in admin support, customer service, and data entry. I can type faster and is well versed in computer applications. My good communication and interpersonal skills, both in oral and written and also my strong determination towards work helps me to positively interact with a range of people in different designations and divert nationalities. I have been working remotely for the last five years and have worked for various e-commerce companies as well as small/big private companies. I'm flexible with my working hours and I am looking forward to working with any existing projects.Customer Experience ResearchProduct KnowledgeSocial Customer ServiceAdministrative SupportCustomer ServiceAnswered TicketCustomer SupportCommunication EtiquetteEmail CommunicationOrder TrackingData EntryPhone SupportOrder ProcessingEmail Support - $15 hourly
- 4.1/5
- (9 jobs)
I am a dedicated and a hard working individual. I feel that with training I can do anything. I have always been a fast learner and can work under minimal supervision. With almost 6 years of call center experience and 8 years being a freelancer, I believe I possess the qualities needed to become a great customer service representative.Customer Experience ResearchEmail CommunicationGeneral TranscriptionData EntryCustomer ServiceTechnical SupportOrder EntryOnline Chat SupportPhone Support - $155 hourly
- 5.0/5
- (205 jobs)
OVERVIEW: I am an Expert-Vetted Market Intelligence & Data Analytics Consultant renowned for collaborations with some of the world's most prestigious companies. My expertise in providing data and analysis supports evidence-based strategic decisions, catering to a diverse clientele from disruptive startups to Fortune 100 corporations. As a dynamic entrepreneur and investor, I am committed to advancing my clients' growth through innovative research, thorough analysis, and detailed reporting. I'm super passionate about generating deep insights from complex data & presenting them in a way that strategically supports decision-makers. A testament to my service quality is that approximately 50% of my Upwork history involves rehires. I have maintained the Top-Rated Badge since March 2015 and the Expert-Vetted (top 1%) badge since September 2020. SERVICES: As an expert in finding, cleaning, analyzing, and presenting business-related data, my services include: ✅ Market Research and Intelligence: Industry Analysis, Competitive Intelligence, Company Research. ✅ Data Analytics and Visualization: Data Analysis, Survey Design & Analysis, Data Reports & Dashboards ✅ Strategic Business Consulting and Market Positioning ✅ Product Development and Innovation Strategy ✅ Investment Due Diligence and Analysis INDUSTRY-LEADING DATABASE ACCESS: I have paid access to prominent databases such as IBISWorld, LexisNexis, Gartner, Nielsen, Hoovers, Passport Euromonitor, Mintel, Capital IQ, Forrester, eMarketer, Dun & Bradstreet, MarketResearch.com, Frost & Sullivan, Statista, & more! SOFTWARE SKILLS: Excel, Tableau, R, Python, Power BI, Salesforce, NetSuite, SQL, Qualtrics, SurveyMonkey, ParseHub SUCCESS STORIES: I have helped firms and organizations achieve growths in tens of millions of dollars by developing products for startups, expand market presence, enhance user engagement, and achieving novel insights in academia. For project highlights, please review my Upwork Portfolio, in which I have listed 16 case studies. Those demonstrate that I've helped clients across various industries launch and scale high-impact products, generating tens of millions in revenue. PROJECT MINIMUMS: As I get a lot of invitations to apply for new projects, please note that I have a minimum project size requirement of $7,250 to accept new clients. Also, note that my rates will vary significantly based on the size of the project. For a detailed breakdown of my consulting fees, please feel free to inquire, and I will provide a comprehensive rate document. -------------------------------------------------------------------------------------------------------------- Specialty Keywords: Market size, Market share, Competition Analysis, Research Analyst, Market Analyst, Market Researcher, Financial Data, Collect Data, Data Collection, lead generation, Data Gathering, Create a List, Mailing List, Email Address, NAICS, SIC, List of Companies, Prospect List, List of Contacts, List of People, B2B Leads, Statistics, Analytics, Pivot, Tables, Survey Analysis, Data Scientist, Analyze Data, Churn, Mergent, First Research, DNB, D&D, IHS, Demographicsnow, Plunkett, ReferenceUSA, Consumer Reports, Atoz, Thomson One, chatgpt, Bing, perplexity, GPT, openAI, capterra, G2, cluster analysis, k-means, kmeans. Industry experience Keywords: AI, architecture, bakery, bathhouse, betting, blockchain, café, CBD, chocolate, civil engineering, closed captioning, cloud, computational chemistry, construction, consulting, consumer goods, CPG, data privacy, dating, dental, e-commerce, event management, file sharing, finance, fintech, fitness, fresh produce, fudge, fundraising, gambling, gloves, gym, healthcare, HR, hvac, industrial rental, insurance, investing, investment group, IoT, machine learning, marketplace, medical equipment, molecular dynamics, multichannel marketing, oil & gas, OKR, private equity, psychedelics, real estate, recruitment, restaurant, robotic process automation, RPA, SaaS, CEO, software, solar, spa, sports equipment, staffing, structural health monitoring, technology, training, translations, watches and jewelry, wealth management, wearable, wellness., sustainability, carbon, cluster analysis, nonprofit, non-profit, web3, crypto, loyalty, retail, wholesale, museum, behavior, mental, art, elearning, media, augmented reality, medical carts, farming, text to speech, nlp, renewable, cybsecurity, medical device, ecosystem, elections, voting.Customer Experience ResearchData VisualizationMicrosoft ExcelData ScienceBusiness IntelligenceStatisticsData MiningLead GenerationAnalyticsData CollectionMarket ResearchData AnalysisTableauMarket Segmentation ResearchCompetitive AnalysisMarket Analysis - $85 hourly
- 4.8/5
- (75 jobs)
Hello! With over 15 years of extensive experience in managing Amazon stores, including a prominent role as a Director of Operations overseeing more than 875 stores, I bring a wealth of expertise and a proven track record to help you maximize your Amazon business. My background encompasses not only running my own successful store but also thriving in the competitive Private Label sector. I understand the nuances of Amazon's marketplace and am adept at leveraging the latest software tools to enhance Seller Central operations. What I Offer: Strategic Oversight: Utilize my strategic insights from managing vast operations to streamline your store’s processes, enhance inventory management, and optimize logistic operations. Private Label Mastery: With direct experience in the Private Label sector, I can guide you through product development, branding, and market positioning to significantly increase your market share. Software Proficiency: Proficient with a variety of software programs essential for effective Amazon store management, ensuring seamless integration and maximized efficiency. Customized Solutions: Every Amazon store is unique. I provide personalized consultations to align with your specific needs and objectives, ensuring strategies that are not only effective but sustainable. Scalability Expertise: Whether you're looking to scale up or optimize current operations, my background ensures that your store grows in alignment with industry best practices. Why Choose Me? Choosing me means opting for a seasoned professional who not only understands the operational challenges of Amazon stores but also possesses the strategic acumen to drive significant growth. My approach is always data-driven and tailored to meet the specific dynamics of your business, ensuring outcomes that not only meet but exceed expectations. Let’s discuss how we can elevate your Amazon store to new heights. Contact me today!Customer Experience ResearchGorgiasProcess ImprovementTroubleshootingSystem ConfigurationSystem AdministrationProduct KnowledgeZendesk APIManagement DevelopmentCustomer Service AnalyticsAmazonManagement ConsultingCustomer ServiceProduct OnboardingZendesk - $200 hourly
- 5.0/5
- (9 jobs)
I left the large corporate world to start my own consultancy. We are a group of former Fortune 100 and Qualtrics employees with deep expertise in CX, EX, Qualtrics, and market research. We help organizations across various industries and sizes deeply understand their customers and employees. Specialties: Voice of the Customer, Voice of the Employee, Qualtrics Implementation & Managed Services, XM Discover, Experience Insights & Analysis, Market Research, 360 Feedback Feel free to reach out at justin@x-celerateconsulting.com!Customer Experience ResearchPresentationsSurvey DesignReport WritingMarket ResearchQuantitative ResearchCustomer Experience Management SoftwareCustomer ExperienceCustom Insight Employee Engagement SurveyEmployee FeedbackCustomer SatisfactionQualtricsNPS - $10 hourly
- 3.6/5
- (21 jobs)
A skilled and versatile Virtual Assistant. For over 3 years, I have impressed and satisfied my clients with my services. I specialized on: ✔After hours maintenance ✔Assisting tenants for their maintenance requests ✔Leasing Admin Assistant ✔General Admin and Support ✔Customer Service ✔Lead Generation ✔Data Entry ✔Calendar Management ✔Appointment Setting My long-term experience in this field has taught me how to meet and exceed each client's expectations with service that sells. I take pride in my work and ensure that I deliver quality work. I can be trusted to go the extra mile I do whatever it takes to get the job done. I take good care of my clients business by loving them and treating them as my own. Let's grow your business together!Customer Experience ResearchCustomer SupportSocial Media ManagementAdministrative SupportEnglishEmail CommunicationData EntryMicrosoft Excel - $25 hourly
- 5.0/5
- (4 jobs)
System Admin, Technical/Customer Email Support, and Project Manager with more than 4 years of experience. Skills and expertise ; Tool Setup, Login Creation, Access Control and Monitoring Project Management, SOP Creation, and Branding Billing and Appointment setting Tech Troubleshooting G-Suite and Microsoft Office Proficient Customer Care with Very Satisfied Survey returns An average handling time of 800 sec and an 84% Closing Rate for sales call Chat Support & Lead GenCustomer Experience ResearchSales PresentationAdministrative SupportPPC Campaign Setup & ManagementAmazon FBALead Generation ChatbotLead GenerationKeyword ResearchAppointment SettingAmazon Listing OptimizationSocial Media Content CreationAmazon PPCData EntryEmail SupportCustomer Feedback DocumentationSocial Media Management - $105 hourly
- 5.0/5
- (24 jobs)
Hi, I’m Marina, a Marketing Strategist with 10 years of professional experience. I began my career at a Fortune 500 company, launched and worked with international brands like Marlboro, IQOS, Hard Rock Cafe, and Cirque du Soleil. I have successfully led marketing, customer acquisition, customer retention, and customer experience (CX) departments in both international corporations and startups. I’ve built departments from the ground up, scaled teams, and driven growth through data-driven strategies. Over the past four years, I’ve established my own consulting services and provided various product and digital marketing services to over 30 companies worldwide, with a major focus on the US market. Currently, I join SaaS companies and startups as a fractional CMO/Business Consultant or provide project-based services. I specialize in building and executing product-driven marketing strategies, developing highly converting sales pipelines, executing targeted ABM campaigns. As a marketing strategist and business consultant, I help clients turn their business ideas into reality and grow their existing businesses. My process begins with a thorough business audit, including data analysis such as sales pipeline analysis, marketing acquisition channels analysis, website performance metrics, customer database analysis, and profitability analysis. Since businesses operate within a specific environment, it’s crucial to have up-to-date information about competitors and the industry. Therefore, I also conduct comprehensive market and competitor research. Last but not least I gather customer insights through various quantitative and qualitative methods and directly talk to customers and to learn about their pain points and needs. With all this information in hand, I develop a comprehensive marketing and Go-to-Market strategies that include business audit and overview, consumer journey, SWOT analysis, competitive environment overview, audience segmentation and ICP, brand storytelling, positioning, USPs and messaging, as well as marketing channels and customer acquisition plan, OKRs, budget and timeline. But that's not all. Some businesses struggle not because of their commercial functions but due to operational inefficiencies and lack of innovation. To address this, I also perform an internal audit to understand the working process, organizational structure, responsibility distribution, departmental goals and KPIs, tech infrastructure, and data collection, storage and sharing practices. Companies I Have Worked For Include: ClickGuard.com (SaaS, B2B, USA) Paystubs.com (SaaS, B2B/B2C, USA) CrushTeam.ai (SaaS, B2B, USA) PlotPulse (SaaS, B2C, USA) Rapid.ai (SaaS, USA) Star of Service (Marketplace, France) HIRECLOUT (Tech recruiting and consulting, USA) Square Signs (Custom sign making e-commerce, USA) Front Signs (Sign making company, B2B, USA) Industracom.com (B2B marketplace, Australia) Canadian Classroom (E-commerce, Canada, USA) Melloweasy (E-commerce, China) Ediscoveryai.com (SaaS, USA) ITALIANBARK (Services, Italy) Junkgenius (Services, USA) 651 Carpets (Services, USA) Details and Dixon's (Services, USA) Used Mobile Clinics (Services, USA) Sunesta (Services, USA) GutterHelmetMN.com (Services, USA) WarningLitesMN.com (Services, USA) OC Cleaning Services (Services, USA) Discover Chiropractic (Healthcare, USA) and many others Marketing Agencies: Hastings Digital Studios (USA) Oxsome (USA) Webthrive (USA) Captivate Marketing (USA) My toolbox includes Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Ads Manager, Hubspot, Zoho, Brevo, Adroll, Mailchimp, Yespo, FreshSales, Power BI, Looker Studio, Mouseflow, Hotjar, Fullstory, Semrush, Ahrefs, Canva, ChatGPT and others. If my profile aligns with your needs, please take a moment to review feedback from my clients. Interested in exploring real case studies? Let’s connect.Customer Experience ResearchLinkedIn Lead GenerationLinkedIn MarketingIndustry & Competitor AnalysisBusiness ConsultingWebsite AuditCompetitive AnalysisCompetitor ResearchMarketing PlanMarketing StrategySocial Media StrategyMarketing ManagementMarket ResearchEmail MarketingFacebook Ads Manager - $10 hourly
- 4.2/5
- (10 jobs)
hi, i'm Italian translator to English & Arabic languages also i have a lot of experience in other fields like customer services support & sales at ( Amazon.it & Vodafone and Samsung ) i can also handling customers problems & sales skills Contacting prospective clients by phone and email a good level of written and verbal communication, have a professional style of communication & ability to build rapport with prospective customers , i have a certification from (sienna university) Cils C1. graduated from Cairo university of Egypt (Greek & Latin) departmentCustomer Experience ResearchData EntryConsumer GoodsPhone CommunicationLead GenerationCommunication EtiquetteAnswered TicketMicrosoft ExcelMicrosoft WordCustomer ServiceMicrosoft PowerPointArabicOnline Chat SupportZendeskBusiness with 100-999 Employees - $15 hourly
- 4.6/5
- (18 jobs)
I'm new to Upwork and most of my previous clients are from outside this platform. I'm multi-skilled and I consider myself a "Jack-of-all-trades". I have a high level of comprehension and communication skills. I'm an extremely fast learner. I also, speak and write in English fluently. I've been in this industry for roughly 5 years now and I have done a variety of work from managing e-commerce stores, writing content to graphic design. If I had to choose a platform I like best, it's Shopify. Personally, I think it's user friendly and goal oriented. Before I started my work from home career. I spent 8 years in the BPO industry. 5 years was with AT&T and Sears Canada as a Customer Support Representative and 3 years as a Technical Support and Sales Representative for McAfee Anti-virus. I was very thankful for what I learned over the years because it prepared me for my journey as a Digital Nomad.Customer Experience ResearchSEO Keyword ResearchProduct DesignVirtual AssistanceShopifyCustomer SupportSales DevelopmentWordPress e-CommerceCustomer RetentionAmazon FBAGraphic Design - $10 hourly
- 3.9/5
- (2 jobs)
Hello! I am Kat, and I have handled between 400-500 properties already in my nearly four years of experience in short-term rental management and team leadership to your business. My Virtual Assistance background has equipped me with a diverse skill set tailored to both customer service and virtual assistant roles, making me a versatile asset for your team. Short-Term Rental Management Skills -Guest Communication Services -Reservations Management -Review Management -Claims and Resolutions -Fee Collections -Housekeeping and Maintenance Coordination -Owner Communication -Listing Management -Onboarding and Expansion -Organization and Planning -SOP Creation -Quality Assurance Audit -Reporting and Analytics Tools and Platforms Experience: Hostfully, Guesty, Hospitable, HostAwayOwnerRez, Lodgify, Operto, Price Labs, Breezeway Asana, Slack, WhatsApp, Notion, Front, GSuite, GVoice, RingCentral, Zoom, Loom, Krisp, Canva Airbnb, Booking.com, HomeAway and VRBO, Marriott, Expedia, Direct Website etc. I have extensive experience in customer support across various industries for around 8 years, including telephone, financial, cable, radio, and airlines in the US. My commitment to delivering outstanding service reflects my dedication to understanding and meeting customer needs while maintaining a positive and goal-driven approach. In addition to my professional skills, I have a passion for writing and singing. I am eager to bring my skills and positive attitude to your business, ensuring polished and efficient results. Thank you for considering me! I look forward to the opportunity to contribute to your success.Customer Experience ResearchPodcastHospitality & TourismMultitaskingContent WritingCustomer ServiceAdministrative SupportData EntryCustomer SatisfactionSocial Media ManagementPhone SupportEnglishEmail Support - $75 hourly
- 5.0/5
- (26 jobs)
Do you want: to take advantage of new opportunities in your market? a product that solves a real problem for your users? better customer retention and increased product usage? Then you need to create an outstanding experience across your customer journey. You have to understand your users better than anyone and help them achieve their goals with a smile on their faces. You need to give them the tools they need to be successful at every step of the way. That's where I come in: with my extensive experience in user research, innovation, and product strategy, I can help you take your experience to the next level. These are just some of the ways I can support your business: - Reframe the problems and pain points of both the customers and business - Conduct research with customers, users, and stakeholders to better understand their context - Identify opportunities for improvement from research insights - Facilitate ideation workshops to come up with unique solutions - Map systems, products, and service experiences - Create future scenarios and roadmaps to reach ideal situations while planning for and mitigating uncontrollable factors Don't hesitate to contact me to discuss your business goals and how we can work together to achieve them. "Andrea is a proactive, energetic and creative individual who is adept at evaluating and solving complex problems effectively." — Tara Mei, Founder, Hotcakes Ltd “Andrea complements our efforts beautifully. She's embedded themselves within our community and supported us through everything from equipment installations to community research. Would work with her again any day.” — Hannah M, Founder, red_medellín “I have been really amazed by Andrea and the caliber of her work. She is always so accurate with her feedback, observations and, most especially, with her recommendations. What a journey!” — Nina Araujo, Go Beyond The ClassroomCustomer Experience ResearchProduct DiscoveryUser ExperienceSaaSService DesignInnovation StrategyDesign ThinkingBusiness InnovationUser FlowUX ResearchUser Experience StrategyQualitative Research - $11 hourly
- 5.0/5
- (9 jobs)
Your customers are the reasons you are in business, this is why you want to ensure they are handled by the best hands available. Rest assured that your customers will be in good hands because I honestly enjoy helping them. I have worked with some of the top brands that you definitely know, I have worked with customers from all over the world, I have created customer engagement processes for companies, I have managed teams of customer support professionals while driving KPI metrics and meeting SLAs. I am tech-savvy, highly proficient in Google Docs, Microsoft office suite, Zendesk, Intercom, Freshdesk, Trello, Zoho, Bigin, Power BI and more tools required to adequately manage a scalable customer service workflow. Skills and Expertise: - Answering and responding to support emails and live chat - Extensive experience with customer support systems and software - Excellent English communication skills. - Can work independently, knows how to prioritize, and always organized. - I have over 150 hours of training support professionals to becoming rockstars Whether you are interested in improving customer satisfaction, nurturing your leads, increase your sales revenue and establishing your customer service team, I am the person that you should be talking to. Yours, AdebolaCustomer Experience ResearchApp Usability AnalysisRoot Cause AnalysisMicrosoft OfficeMicrosoft Power BIPublic SpeakingActive ListeningOffice 365Usability TestingTraining PresentationEmployee TrainingSocial ListeningTroubleshooting - $15 hourly
- 4.3/5
- (15 jobs)
***100% JOB SUCCESS***TOP RATED PLUS*** I am a competitive customer service representative with more than 10 years of experience. I worked in a prestigious call center in the Philippines. I handled American and Australian companies. With my experience and interest in Customer Service, I am confident that I can provide world-class customer service. I excel at working under tight deadlines with high expectations. I possess self-discipline and time management skills. I am a customer service-oriented, enthusiastic, and resourceful self-starter who can work independently, have strong organizational skills, detail orientation, and a motivated team player. With proven experience in: -Email Customer Support: Zendesk, Freshdesk, Zoho, and message media -Chat Support: Zendesk, Freshdesk, Zopim, Livechat, Tidio, and others -Managing Social Media platforms: Pinterest, Facebook, Instagram -Basecamp, Hootsuite, CallTools, Vervante, Clickbank, Infusionsoft, CRM, Salesforce, Zoho, Agyle, Google Docs, Google Calendar, Dropbox, Ring central, Oncehub, Team Viewer, Zoom, Slack, message media, Shopify, Dialpad, Whatsapp, and other knowledge-based tools. -Customer Service Representative -Technical Support Representative -Appointment Setter -Appointment Confirmer -Circle Prospecting -Lead generation -Skiptracing -Handling Inbound and outbound calls. -Handling cold and warm callings. -Handling Chats and emails. -Handling Customer accounts (Billing, Refunds, Cancellation, orders, etc..) -Processing RMAs and Return Labels -Manage customer accounts -Record customer contacts like comments, details, and action have taken -Processing Refunds and Reshipment -Checking orders and order status. -Handling customer inquiries and complaints -Escalate customer issues if needed -Maintain customers satisfactionCustomer Experience ResearchAnswered TicketCustomer SupportAdministrative SupportCold CallingSalesProduct KnowledgeEcommerceTelemarketingCustomer ServiceOrder TrackingEmail SupportOnline Chat SupportOrder Processing - $12 hourly
- 3.9/5
- (17 jobs)
After working in customer service and sales for many years, I found a new interest – making sure things run smoothly in a business. I'm good at organizing and improving how things work behind the scenes. I can successfully scale startup businesses from zero to six figures. I can align, lead, and grow product teams from 10 to 100 people. Reach out if you want to talk about sales and customer service, creating funnels and automation, social media management, or even freediving! 𝗠𝘆 𝘁𝗼𝗼𝗹𝗸𝗶𝘁 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀 🛠️ ✦ Dynamics ✦ Ring Central ✦ Avaya ✦ Salesforce ✦ HubSpot ✦ Zendesk ✦ Gorgias ✦ Zoho CRM ✦ Pipedrive ✦ Freshsales ✦ Trello ✦ Asana ✦ Monday.com ✦ Notion ✦ Airtable ✦ Slack ✦ MS Teams ✦ Zoom ✦ Google Workspace ✦ Skype ✦ Discord ✦ LinkedIn Sales Navigator ✦ Flock If you're sold and think we're a fit, then drop me a quick message, and let's hop on a call!Customer Experience ResearchCustomer SatisfactionShopifyAmazonEcommerceAppointment SettingZendeskSales OperationsTeam ManagementEmail SupportCustomer SupportSocial Media ManagementLead GenerationMicrosoft Dynamics 365Salesforce CRMCustomer Service - $12 hourly
- 4.9/5
- (10 jobs)
I have over 8 years of experience in customer service specializing in B2B and B2C initiatives. I am honest, goal-oriented, a great team player, curate, and provide high-level support in a variety of industries and across multiple functional areas. I have an impeccable work ethic, fast learner, am professional, and have the driven success to achieve the results you need. I have experience in handling: ✅ Customer Service for E-commerce (Australia, Canada, US, UK) and Multiple Dropshipping Stores (Email, Chat) ✅ Zendesk ✅ Shopify ✅ Gorgias ✅ Facebook / Instagram Moderation ✅ Freshdesk ✅ Gladly ✅ Loop ✅ Yotpo ✅ Rubyhas ✅ Fulfil.io ✅ Magento ✅ Re:amaze ✅ Next 3PL ✅ Shipmonk ✅ Copyright (DMCA) / Trademark Reporting ✅ Influencer Research ✅ Competitor Research ✅ Team Management ✅ Admin Tasks ✅ Other Adhoc TasksCustomer Experience ResearchCustomer ServiceSocial Media ManagementOnline Chat SupportEmail Support - $15 hourly
- 5.0/5
- (73 jobs)
Hello ! Welcome to my profile! If you're looking for a professional and versatile freelancer, you've come to the right place. I offer various services to companies like yours, ranging from administrative tasks to high level customer service and translation from English to French, Spanish to French and German to French. If you are looking for a professional to translate your documents (LEGAL, GDPR PRIVACY POLICY, GENERAL TERMS AND CONDITIONS, MARKETING, WEB SITES, MEDICAL ARTICLES, TECHNICAL MANUAL OR FICTION ROMAN etc...) with relevance and accuracy, do not hesitate to contact me. In addition to my skills as a translator, here is an overview of other tasks for which I can help you efficiently: ✅ Search Engine Optimization: SEO ⭐SEO-optimized web content writing ⭐ Integration of articles in WordPress and Shopify ⭐ Drafting of optimized product sheets ⭐ SEO Backlinking ⭐Google Analytics ⭐Google Console Search ⭐Proper keyword research and Development ⭐Keyword Implementation ⭐On-Page Optimization ⭐Technical Optimization ⭐Website analytics ⭐Website Audit Report ⭐Competitor analysis ⭐Content Plan Development ⭐Website development, updating, and management ✅ CUSTOMER SERVICE ⭐ Facebook/ Instagram pages moderation ⭐ Discord group commitment ⭐ Import and order processing ⭐ The Generation of tracking numbers ⭐ Order inventory ⭐ Management CRM settings ⭐ Development of management of pre-and after-sales service. ⭐ Call center operation I have a solid combined experience in French, Spanish and English, and I always make sure to provide quality work for each project I work on. I also enjoy working with people from all over the world and discovering new cultures and new ways of working. I invite you to consult my work history to get a better idea of my skills. Looking forward to a long term collaboration.Customer Experience ResearchCustomer ServiceCustomer Relationship ManagementReal Estate Investment AssistanceEnglish to French TranslationCustomer ExperienceWordPressOn-Page SEOTechnical SEOSEO StrategySearch Engine OptimizationSEO AuditSEO Keyword Research - $10 hourly
- 4.4/5
- (35 jobs)
Thank you for visiting my profile! I am open for any job relating to CSR. I am confident that my 15 years experience working in customer service will be an asset. Throughout my experience, I have gained valuable insight and a solid understanding of the important role that Customer Service Representative plays in an organisation. My active listening, communication and mediation skills have been critical on more than one occasion. I have worked with customers to maintain relationship, resolve disputes and escalated issues. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customers perspective. Acknowledgement must always come before up-selling. I can then highlight a product strengths to maintain business and regain satisfaction. I am patient, professional and able to learn about a product quickly. I will care for your customers. I am reliable and punctual. You can always count on me to show up on time and remain dependable throughout my shift. I am energetic, calm under pressure, dedicated and committed to duties. I can excel in a fast-paced environment. My outgoing personality will not only be appreciated by customers, but will serve as a motivator to my team members. If I am given the opportunity I will prove myself to be an asset to your organisation. God bless!Customer Experience ResearchHealth & FitnessAnswered TicketGorgiasCustomer SatisfactionCommunication EtiquetteProduct KnowledgeCustomer SupportEmail SupportOnline Chat SupportOrder Tracking - $95 hourly
- 5.0/5
- (5 jobs)
I spent over 20+ years in a career with progressions in marketing, customer experience and customer success before opening my own consulting firm. What I am passionate about is: truly listen to your customers, meet their needs and give them an amazing customer experience. This is what I teach other companies to do successfully whether it is in marketing, customer success or customer experience. - Wai AuCustomer Experience ResearchCustomer SegmentationCustomer RetentionCustomer Experience Management SoftwareCustomer SatisfactionMarketing PlanJourney MappingCustomer SupportVoice of the CustomerCustomer ExperienceMarket ResearchBrand PositioningCustomer OnboardingCustomer AcquisitionCustomer Insight Analysis Want to browse more freelancers?
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