Hire the Best Customer Experience Specialists
in Spain

Customer Support & Virtual Assistant specialized in international client support, problem-solving and digital operations. I have several years of experience in high-demand environments, supporting customers across AMERICA and APAC time zones with clarity, empathy and efficiency. I'm especially strong in tasks that require communication, organization and attention to detail, including: Customer service (email, chat and phone) CRM & Customer Relationship Management Virtual assistance for remote teams Ticket handling, triage, follow-up and issue prioritization Basic technical support & troubleshooting Data entry, SaaS tools and back-office operations My ongoing experience in corporate environments allows me to work well under pressure, maintain high accuracy, and adapt quickly to new tools or workflows. I have a proven track record of improving customer satisfaction, response times and retention. I'm reliable, organized and easy to work with. I value clarity, stability and long-term professional relationships. If you need someone who learns fast, communicates clearly and delivers consistent quality from day one, I’m ready to help.

Looking for a reliable Customer Support Specialist who can provide exceptional customer experiences while becoming a seamless extension of your team? I'm a bilingual (English & Spanish) Customer Support professional with 9+ years of experience supporting international companies across e-commerce, SaaS, travel, hospitality, real estate, AI, and content moderation. Throughout my career, I've helped businesses improve customer satisfaction, manage high-volume support queues, streamline operations, and build long-term customer relationships. Whether assisting airline passengers, managing Shopify orders, supporting vacation rental guests, or helping SaaS customers resolve technical issues, my focus is always the same: delivering fast, professional, and empathetic support that strengthens your brand. Services Customer Support Email Support Live Chat Support Phone Support Ticket Management CRM Management Escalation Handling Customer Onboarding Order Management Refunds & Returns Social Media Support E-commerce Shopify Order Management Order Tracking Returns & Exchanges Shipping Support Product Inquiries Customer Account Management Travel & Hospitality Reservation Management Guest Communication Check-in & Check-out Coordination Airline Customer Support Travel Operations Amadeus GDS Content Moderation & AI Content Moderation Data Annotation Quality Assurance Tools CRM Salesforce Freshdesk Help Scout Airtable Commslayer E-commerce Shopify Travel Amadeus GDS Airbnb Booking VRBO Expedia Collaboration Slack Microsoft Office Workspace tools Why work with me? 9+ years of customer support experience 1,000+ hours successfully completed on Upwork Fluent in English and Spanish Experience working with international remote teams Strong written and verbal communication Reliable, proactive, and detail-oriented Focused on delivering excellent customer experiences My goal is simple: to provide professional customer support that helps businesses grow while ensuring every customer interaction leaves a positive impression. I'm always happy to discuss how I can support your team and contribute to your customer experience goals.

I’m a creative and adaptable professional with experience in customer service, digital content creation, and social media management. I’m skilled at building online communities, improving digital presence, and communicating effectively in both English and Spanish.

Hi, I’m Marina 👋 I help e-commerce brands provide seamless multilingual customer support and content (ES/FR/EN/IT), ensuring they don’t lose customers due to language barriers or poor communication. With 20+ years of experience, I work across English, Spanish, French and Italian, combining customer support, translation and localization. ✔ Multilingual customer support (EN / ES / FR / IT) ✔ Translation & localization (product content, emails, websites) ✔ Tone adaptation for different markets ✔ Handling complex customer cases and escalations ✔ Proofreading and content revision I don’t just translate. I make sure your communication sounds natural, clear and aligned with your brand in every language. From customer support to content localization, my goal is always the same: deliver a seamless and professional experience across all markets. If you’re looking for someone reliable, detail-oriented and easy to work with, I’d be happy to help.

Customer Support Specialist with a strong focus on customer satisfaction through empathetic problem solving and efficient service delivery. Currently working in a fast paced environment where I manage complex service processes, coordinate with cross functional teams, and ensure timely and accurate resolution of customer needs. I bring a detail oriented and organized approach to every task, with experience handling high volume workflows while maintaining quality and consistency. My current role has strengthened my ability to communicate clearly, adapt quickly, and support both customers and internal teams effectively. Strengths include dedication to continuous learning, strong teamwork and communication skills, a proven record of delivering positive customer experiences, and patience supported by solid interpersonal abilities.

Expert in customer services with a background of more than 5 years working for big companies (Qatar Airways, T-Mobile Team of experts, At&t), in different types of environments (Chat, voIP, personalized) I have excellent skills, on email support, chat support and phone support, which I have acquired from my previous work experiences. I also have developed advanced soft skills obtained as a Cabin crew for an International 5 star Airline. I am also skillful on Microsoft Excel and Google Spreadsheets and made Expense and Income reports when I worked as a Team Manager (supervisor) for T-Mobile's Team of Experts. I can work with less supervision and provide satisfactory results. The following are some of the things I can do for your company: Solve issues of your customers by having an excellent interaction. Building strong Customer Relationships Appointment Confirmations Appointment Setting Follow-ups Data Entry Expense Reports (through Microsoft Excel / Google Spreadsheets). I can communicate fluently in English and Spanish. If you want you may provide a script and I will follow it all throughout, or if you prefer,I may also provide a script that I can use which is suitable for the task - with your previous approval. I'm 100% ready to assist you and your customers with the best of me and my work.