Hire the Best Social Customer Service Specialists
in Spain

Hello! Results-oriented professional with a solid background in Digital Marketing and Graphic Design. Specialist in administrative operations management, conflict resolution, and executive support. Expert in optimizing customer service processes and virtual support through advanced digital tools, focused on improving performance and brand loyalty. Proficiency in: ✧ Microsoft Office ✧ Google Workspace ✧ Social Media Platforms ✧ Excel and Google Spreadsheets ✧ Canva ✧ Adobe Photoshop ✧ Adobe Illustrator ✧ Figma ✧ Notion Skills ✧ Technical Skills ✧ Strong Communication Skills ✧ Flexibility ✧ Customer Service ✧ Teamwork ✧ Empathy ✧ Critical Thinking and Problem-Solving ✧ Organizational Skills

Hi! I’m Lu, a reliable and detail-oriented Content Moderator and Support Specialist with hands-on experience working in high-volume, guideline-based environments. Recently, I worked as a Content Moderator for a large platform, where I maintained a 99.91 QA score while reviewing and auditing user-generated content. I’m used to making accurate decisions, following strict policies, and adapting quickly to evolving guidelines. Alongside moderation, I also have experience in community management and customer support, helping users through email and social platforms in a calm, structured, and empathetic way. I’ve also managed a 300K+ member Discord community, helping maintain structure, communication, and a positive environment at scale. ✨ Here’s how I can help: • Content moderation & safety enforcement (UGC platforms) • Reviewing and auditing automated decisions • Customer support (email, chat, social media) • Community management (Discord, social platforms) • Task and workflow organization (Notion, Trello, Slack) I work best with clear systems and structured tasks, and I’m known for being consistent, reliable, and easy to work with. I’m currently open to both short-term and long-term projects.

Hi, I’m Víctor. Bilingual (Spanish/English) Customer Support Specialist & Travel Operations Expert with 9+ years of experience delivering high-efficiency support across eCommerce, SaaS, and travel platforms (Amadeus, Shopify, Freshdesk, Salesforce). I help businesses reduce response times, clear backlogs, and deliver consistent, high-quality customer experiences across email, chat, and social media. E-commerce & SaaS Support (Shopify, Freshdesk, HelpScout, Salesforce) • Managed high-volume ticket queues (15–20+ tickets/hour) with accuracy and empathy • Email & Live Chat Support, Inbox Zero management • Order processing, refunds, and customer issue resolution via Shopify • CRM & Helpdesk optimization (Freshdesk, HelpScout, Salesforce, Airtable) • Social Media Moderation (Meta Business Suite, X, WhatsApp Business) Travel Industry & GDS Operations (Amadeus, Airline Booking) • Flight booking, rebooking, and itinerary management using Amadeus GDS • Handling complex travel cases, cancellations, and schedule changes • Customer communication for travel platforms and agencies • Experience supporting hospitality and property management (Airbnb, Booking, Vrbo) What I Bring • Fast, structured, and solution-focused communication • Strong attention to detail and ability to multitask under pressure • Flexible availability across time zones (including weekends and peak periods) • A commitment to turning every customer interaction into a positive brand experience If your support operations need structure, speed, and reliability, I’m ready to help.

I am Venezuelan, Spanish is my native language. Also, I'm 50% Indian, therefore I have a high level of English. I am currently living in Valencia, Spain. I consider myself a person who likes to grow both personally and professionally in each experience and work relationship that I am part of. I am looking for long-term working relationships so that the company and myself can take advantage of each mutual learning. My most recent and significant work experience has been in Customer Service for the past 8 years. I attend clients and followers by email and Social Media Platforms in the most personal way possible. I had contributed to content creation and Social Media distribution. Talking about my background, I have a college degree in Hospitality Management. A few years ago, I worked for more than a year in an international hotel in Venezuela as a Supervisor in the Housekeeping Department. As I always liked working from home, I started my freelance career in a multinational company, working with them 7 years as a Product Launch Analytics Reporter, my responsibility was based on conduct research in the supermarkets and convenience stores, Translate Spanish to English, then filling out forms of each product founded and provide high-quality photos of these products. In parallel, I worked more than a year as a Reservation Agent in taxitocaracas.com, attending clients by email in English and Spanish. What I love from a work environment is to be able to learn each day pursuing my purpose of helping others. I guarantee professionalism and a high commitment to deadlines. I can be an excellent translator or a virtual assistant as well.

Hi there! 👋 I’m a detail-oriented and proactive Customer Support Specialist with several years of experience providing high-quality back-office and administrative support for international clients in the insurance and customer service industries. Currently, I work as a Back Office Support Representative for a French insurance company, where I handle customer profile updates, policy adjustments, and data accuracy — ensuring every client request is completed efficiently and correctly. Now, I’m looking to expand my freelance career on Upwork by offering chat and email customer support services. My focus is on delivering fast, clear, and friendly communication, always keeping the customer experience positive and professional. What I Offer ✅ Chat and email customer support (no calls) ✅ Data entry, CRM updates, and inbox management ✅ Ticket handling (Zendesk, Freshdesk, Intercom, or similar tools) ✅ Bilingual service (English B2 / Spanish native) ✅ Flexible availability in evenings and night hours (Europe time) ✅ Reliable internet and mobile connectivity — ideal for remote work Why Clients Work With Me ⭐ 4,900+ Upwork hours completed ⭐ Fast learner and adaptable to different systems or industries ⭐ Strong attention to detail and task ownership ⭐ Always proactive, communicative, and dependable If you need a dedicated support professional who can manage your inbox, chat interactions, or customer tickets after hours — I’d love to collaborate with you! Let’s keep your customers happy and your business running smoothly even when your local team is offline.

Hello! My name is Kerlym Gomez Diaz. Graduate in the management-administrative field with 3 years of experience in customer service. I have had the opportunity to develop abilities in other areas, such as translation, social media management, customer service, and virtual assistance. I consider myself to be goal-oriented and thrive in healthy work environments where teamwork is prioritized.