Hire the Best Virtual Assistants in Madrid, ES

I am a reliable Virtual Assistant with strong communication skills and providing excellent customer support. I am confident in handling emails, chat support, scheduling, data entry, and administrative tasks. I am highly organized, fast learner and comfortable working independently in a remote environment. My goal is to help businesses stay organized and provide smooth, professional customer experiences.

Project Manager and Operations Lead with 3,500+ Upwork hours helping founders, agencies, and growing teams with project planning, task management, team coordination, launch execution, and workflow systems that keep everything on track. 𝐃𝐨𝐞𝐬 𝐭𝐡𝐢𝐬 𝐬𝐨𝐮𝐧𝐝 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫? ❌ Projects stall because nobody owns the follow-through ❌ Your team is busy but nothing important actually ships ❌ Deadlines live in your head, not in a system ❌ You can't step away without things falling apart 𝐓𝐡𝐚𝐭'𝐬 𝐞𝐱𝐚𝐜𝐭𝐥𝐲 𝐰𝐡𝐚𝐭 𝐈 𝐟𝐢𝐱. 🏆 𝟑,𝟓𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 | 𝟓.𝟎 𝐫𝐚𝐭𝐢𝐧𝐠 | 𝐓𝐨𝐩 𝟑% Top rated Plus in Upwork! I'm Rona. I handle project management end to end: project scoping, timelines, milestones, task assignment, stakeholder communication, and team accountability. I've managed marketing campaigns and product launches for e-commerce brands, coordinated UGC and creator campaigns, run business operations for agencies and consultants, and supported executives across tech, retail, and media. What makes me different from other project managers: I come from finance (CFA Level I, equity research background). I don't just keep projects on schedule, I track project budgets and ROI, and I build KPI dashboards so you see progress and spend at a glance. 💪 𝐖𝐇𝐀𝐓 𝐈 𝐌𝐀𝐍𝐀𝐆𝐄: ✅ Project management: timelines, milestones, sprint planning, task management, cross-functional coordination ✅ Launch execution: go-to-market plans, content calendars, campaign management, testing schedules ✅ Team operations: SOPs, process documentation, onboarding, accountability systems ✅ PM tool setup: ClickUp, Asana, Notion, and Monday workspaces your team actually uses ✅ Budget tracking and reporting: project budgets, spend tracking, KPI dashboards, financial cleanup ✅ AI and workflow automation: Zapier, n8n, ChatGPT, and Claude workflows that save real hours weekly 📌 𝐑𝐄𝐂𝐄𝐍𝐓 𝐖𝐎𝐑𝐊: Managed UGC and influencer marketing campaigns for e-commerce brands: creator sourcing, briefs, sample logistics, deliverables Built and executed a full go-to-market launch plan for an AI product, from Meta ads strategy to creator recruitment Ran remote operations and executive support for agencies and consultants across the US and Europe 💬 𝐖𝐇𝐀𝐓 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐒𝐀𝐘: "She anticipates needs before they arise and keeps even the most complex projects organized and moving forward. With her, I can focus on my mission knowing everything else is in good hands." — Diego C., CEO ⭐ 5.0 "Smart, professional, and highly responsible. An exceptional team player who played a key role in advancing two of our ventures." — Exerica ⭐ 5.0 "Very efficient, performs her work with high quality and always on time." — CEO, UK ⭐ 5.0 🛠️ 𝐓𝐎𝐎𝐋𝐒: PM: ClickUp · Asana · Notion · Monday · Trello Automation & AI: Zapier · n8n · ChatGPT · Claude · GoHighLevel Data & Finance: Google Sheets · Excel · KPI dashboards Comms & Content: Slack · Zoom · Canva · Loom · Meta Ads 👉 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚𝐧 𝐢𝐧𝐯𝐢𝐭𝐞 𝐨𝐫 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. Tell me what's stuck, and I'll tell you exactly how I'd unstick it.

Need a reliable Virtual Assistant who can keep your business organized while delivering excellent customer support? Hi! I'm Kim, a detail-oriented Virtual Assistant with 3 years of experience helping entrepreneurs, startups, and growing businesses streamline their daily operations. I specialize in administrative support, customer service, and business organization, ensuring tasks are completed accurately, efficiently, and on time. I believe great support goes beyond completing tasks it's about anticipating needs, solving problems proactively, and helping businesses run more smoothly. Here's how I can help: ✅ Administrative Support Email & Inbox Management Calendar & Schedule Management Data Entry & Database Management Document Creation & Formatting File Organization Project Coordination Internet Research CRM & Contact Management Billing & Invoice Support Event & Meeting Coordination General Administrative Assistance ✅ Customer Support Email Support Live Chat Support Social Media Support & Moderation Customer Follow-up Order & Inquiry Management Professional Client Communication Why work with me? ✔️ 3 years of professional experience ✔️ Detail-oriented and highly organized ✔️ Excellent written communication ✔️ Fast learner and adaptable ✔️ Reliable, proactive, and committed to deadlines ✔️ Dedicated to providing exceptional customer experiences My goal is to become a dependable extension of your team, helping you save time, stay organized, and focus on growing your business while I handle the day-to-day operations. If you're looking for a Virtual Assistant who is professional, responsive, and committed to delivering high-quality work, I'd love to hear more about your project. Let's work together!

Hello! I possess a strong background in call center operations, which equips me with excellent computer skills and extensive experience managing CRMs and organizing leads under stress. Although I’m new to freelancing on Upwork, I’m familiar with how the platform functions. I keep myself updated on digital trends, quickly adapt to new software, and am not one to require extensive training just to grasp the fundamentals of your workflow. Here's how I can help you: CRM & Lead Management: Maintaining your database to ensure that no lead is overlooked. Customer Support: Responding to email or chat inquiries in a friendly and clear manner. General Admin Support: Performing data entry, conducting web research, and handling any repetitive tasks that consume your time. I am dependable, organized, and prioritize clear communication. If you’re seeking someone trustworthy to help with your daily tasks, feel free to reach out, and we can discuss it further!

Dear Customers I'm a bilingual professional who helps small businesses and online teams stay organised, responsive and visible. My experience runs across customer service, content creation and remote coordination, so I can move easily between an inbox, a content calendar and the day-to-day admin that keeps everything ticking , in English, Spanish or even French! . I genuinely enjoy the behind-the-scenes work that makes the difference: answering clients promptly and warmly, keeping schedules and records tidy, and making sure nothing slips through. Used to working remotely with startups and international teams, I manage my own time efficiently, adapt quickly, and keep communication clear and friendly from start to finish. Furthermore, I am also a journalist and writer with experience in strategic communication, digital content management and sociological research. My focus is on developing and optimizing content for various channels, applying SEO, storytelling and branding techniques to improve its impact.On my communication training I have also adquired a solid base on radio and locution training, as well as voiceover techniques. In France, I worked on several cultural mediation projects as part of my degree , where we designed innovative strategies combining digital tools with sociological analysis to improve accessibility to art and culture. I have also conducted studies, including one on digital communication strategies in organisations such as UNICEF, assessing their online presence and brand perception. My background has allowed me to develop an interdisciplinary vision and a solid analytical capacity. At the same time, I have had an enriching experience working in bilingual customer service for diverse audiences. Convinced of the key role that communication plays in social transformation, I seek to provide innovative solutions that generate value and a greater connection between businesses and their audiences. I am always open to new opportunities for collaboration and professional growth. Looking forward to work together. Yours sincerely, Sofia.

What do AI and Mental Health have in common? Both rely on understanding patterns: in words, emotions, and human behavior. My work and background brings these two worlds together. I’m an Art Therapist trained in mental health, with several years of experience in AI training and evaluation. My background in psychotherapy has taught me to listen deeply, notice subtle details, and interpret meaning beyond words, skills that have become invaluable in improving how AI models understand and communicate with humans. What can I help you with? ➝ Data Annotation & Labeling ➝ AI Voiceover using Elevenlabs ➝ Transcription in Swedish or English ➝ AI Training & Localization ➝ LLM prompt authoring & evaluation ➝ Quality Assurance ➝ Project Management ➝ Administrative Assistance ➝ Customer Service Why me? ➝ Attention to detail ➝ Organized ➝ Customer Focus ➝ Analytical ➝ Fluent in Swedish, Greek, English and Spanish ➝ Expert with tools such as Canva, Notion, Lightroom, Slack, WordPress, Wix, Etsy, Microsoft Office When we work together, my focus is on listening carefully and delivering results that reflect your goals and values. You can take a look at my portfolio to see how I’ve brought that approach into practice.