Hire the Best TIMETRACKER Specialists

I help growing businesses keep their customers happy, operations organized, and daily admin under control. I’m a Virtual Assistant, Customer Success & Operations Specialist with 4+ years of experience across e commerce, logistics, recruitment, and customer support. I’ve managed 100+ daily customer conversations, maintained under 5 minute response times, tracked 1,000+ orders, coordinated teams, created SOPs, managed CRM pipelines, prepared reports, and supported day to day business operations. Currently, I provide Virtual Assistant support to a US based recruitment company, where I manage website content, LinkedIn, Instagram and Facebook, content scheduling, research, and candidate and client pipelines using Zoho Recruit. I can support you with: • Virtual Assistance & Administrative Support • Customer Support via Email, Chat, Calls & Social Media • CRM & Pipeline Management • Order Tracking & E commerce Operations • Data Entry & Spreadsheet Management • Online Research & Lead Research • Social Media Management & Content Scheduling • SOPs, Reporting & Process Improvement • Team & Task Coordination Tools: Google Workspace, Microsoft Office, Excel, Google Sheets, Zoho Recruit, Bitrix24, Freshdesk, 3CX, SharePoint, Slack, Notion, Trello, ClickUp, Sql Pumble and Power BI. What makes me different is that I don’t see customer support, admin, and operations as separate tasks. I understand how they connect. I can respond to your customers professionally, keep your backend organized, follow up on outstanding tasks, and spot processes that can be improved. If you need someone proactive who can take ownership and make your working day easier, let’s talk.

🏆 TOP-RATED PLUS freelancer with 26,000+ hours of work experience in Upwork! ⭐ I can take care of time-consuming tasks for you, now you'll have the opportunity to dedicate more time to the activities you truly enjoy!💪🏽 Let me help you with the following tasks: collecting data, conducting product research, managing data entry, and resolving customer tickets or inquiries. Please let me know if you have any questions or would like me to get started. 📝📄✏️ These are the list of skills that I possess👇👇👇 🔥Proficient with Zendesk, Helpdesk, Edesk 🔥Experience with Airtable, Descript, Wordpress 🔥Proficient with Spreadsheets, MS Excel, and MS Word 🔥Updating and entering data to Monday.com 🔥Experience with Smartsheet 🔥Expert in Amazon product sourcing and listing 🔥Proficient with Shopify (processing orders and product listing, updating product listing) 🔥Experience with eBay listing and order processing 🔥Familiar with Ecom, Appeagle, Basecamp, Gearbubble, Microsoft Office 🔥Discord NFT Chatter 🔥Entering and updating data to Hubspot 🔥Semrush keyword research for SEO 🔥Processes data at a faster speed and pace 🔥Capable of capturing, compressing, and converting files right on time 🔥Establishes the priority of completing tasks and inputs

I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Attentive, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

Are you a founder spending more time managing your backend operations than actually growing your business? That is exactly where I step in. With over a decade of remote experience supporting e-commerce startups, digital marketing agencies, and high-growth retail brands, I act as your dedicated operational partner. I take over the daily heavy lifting, adopting your established procedures and executing them with absolute precision so you can focus entirely on scaling your revenue. My core expertise lies in advanced e-commerce platform configuration and catalog management. I am highly proficient navigating the backend of Shopify, WooCommerce, and BigCommerce, confidently handling complex data migrations and managing massive product databases exceeding 20,000 SKUs. I thrive when given a system to run, ensuring your digital storefront operates flawlessly day in and day out. On the digital marketing side, I seamlessly bridge the gap between strategy and technical execution. I specialize in Klaviyo, where I build out comprehensive automated email and SMS flows to capture lost revenue. I routinely design highly targeted pop-ups directly from Figma slices and implement complex dynamic conditional logic for custom coupon codes, ensuring your marketing efforts are perfectly executed. While you develop the high-level strategies, I serve as the critical human-in-the-loop for your modern workflows. I expertly leverage tools like ChatGPT, Canva, Notion AI, and Airtable to streamline administrative bottlenecks, process multi-channel orders, and update website content. I meticulously validate all AI-assisted outputs to ensure they meet strict, real-world business standards before ever reaching your customers. Backed by a Master's degree in Business Management, my capabilities extend deep into back-office and logistics management. I routinely coordinate heavy-freight logistics for FTL East and West Coast warehouse load-outs, handle remote team payroll, and ensure precise financial data accuracy within QuickBooks and Zoho Books. Operating from a dedicated, distraction-free home office equipped with multi monitor setup and reliable high-speed internet, I guarantee seamless project uptime. When you hire me, you are getting a highly technical, process-driven operator who takes full ownership of the workload. Send me an invite, and let us discuss how I can take those daily operations off your plate today.

Customer Support Specialist | Email & Chat | Zendesk & Hubspot helping SaaS and e-commerce businesses deliver faster, clearer Email Support, Customer Service, and Online Chat Support through ticket management, issue resolution, and customer communication. When customers are waiting for answers, confused about a product, or frustrated by an unresolved issue, I help turn those interactions into clear solutions and a better customer experience. I specialize in supporting SaaS companies, e-commerce stores, online businesses, and growing teams that need reliable front-line customer support without losing attention to detail. I help SaaS teams, property platforms, and service businesses keep response times under control, protect customer satisfaction, and turn stressed customers into calm ones. MY CORE SERVICES ➤ Email & Ticket Support I manage busy inboxes and ticketing queues, triage requests, and reply with clear, professional, empathetic language that solves the issue on the first response whenever possible. ➤ Chat & Multi-Channel Handling I cover live chat and seamless handoffs between email, chat, and phone so urgent requests never sit unanswered during business hours. ➤ Zendesk & HubSpot Optimization I set up and maintain views, tags, macros, automations, and basic workflows so your team responds faster and documentation stays clean. ➤ Issue Resolution & Escalation I troubleshoot common problems, apply product knowledge, document every interaction, and escalate only when needed—always keeping the customer informed. ➤ Knowledge Base & Process Support I turn internal processes into clear customer replies and help maintain help-center content so self-service improves and repeat tickets drop. What You Can Expect ◆ Clear, warm, and professional customer communication ◆ Fast and organized handling of support queues ◆ Careful attention to customer details ◆ Independent problem-solving with appropriate escalation ◆ Consistent documentation and follow-through ◆ Ability to learn new products, processes, and knowledge bases quickly ◆ Reliable support for ongoing or long-term projects Tools and Platforms Zendesk • HubSpot • Email platforms • Live chat tools • Ticketing systems • Basic CRM and calendar tools I am available for part-time or full-time remote support during business hours and ready for ongoing or long-term contracts. Message me or invite me to your job post and I’ll show you exactly how I can take your support queue under control.

I help growing teams clear operational backlogs, manage daily support tasks, and build reliable workflows that run without micromanagement. With 12+ years of operations leadership (Ex-Amazon, Lumen, Accenture), a Global MBA, and a Lean Six Sigma Black Belt, I bridge the gap between high-level strategy and daily execution. Whether you need an extra set of hands to clear a messy inbox today, or a complete CRM pipeline redesign for next quarter, I take ownership and bring answers from Day 1. Core areas I manage: Customer Support & Helpdesk Operations - Managing daily ticket queues and resolving issues across Zendesk, Gorgias, Intercom, and Shopify - Building macro response templates, QA processes, and return/refund workflows - Handling live chat, email inquiries, and escalations with fast first-contact resolution Data Hygiene & CRM Architecture - Cleaning, deduplicating, and standardizing messy datasets in Excel, Google Sheets, and Airtable - Structuring sales pipelines and organizing records in HubSpot, Salesforce, Zoho, and GoHighLevel - Connecting apps via Make and Zapier to eliminate manual data entry Process Design & Workspace Organization - Mapping out existing workflows to find bottlenecks and cut wasted manual steps - Setting up project workspaces, sprint tracking, and task boards in ClickUp, Asana, Notion, and Trello - Writing concise 1-page SOPs and team checklists to prevent repetitive questions How I work: - Clear milestones: Proactive check-ins at task start and completion. - Zero micromanagement: You outline the objective; I execute the steps to finish it accurately. - Operational rigor: A simple data entry task receives the exact same precision as an enterprise process review. If you have a backlog that needs clearing or a workflow that requires immediate hands-on execution, send over a message with your bottleneck and I can step in today.