Hire the Best Unanet Specialists

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

Are you looking for a reliable and efficient IT professional who can seamlessly handle your day-to-day tasks, support your technical needs, and deliver results promptly? Look no further! With a broad skill set and a results-oriented mindset, I am equipped to meet your IT and e-commerce needs. I bring expertise in a wide range of applications, including WordPress, Outlook, Google Calendar, Freshworks, Freshsales, Dialpad, Mailchimp, Asana, HubSpot, Bitrix24, G Suite, Calendly, and Photoshop. My technical proficiency extends to e-commerce website management, Microsoft Office, Cisco switch management, networking device configuration, hardware and software troubleshooting, Telnet, and Cisco equipment management. I am highly experienced in analysis, problem-solving, office administration, web research, and file organization. As an Amazon Seller Central Specialist, I understand the intricacies of product listings, inventory management, keyword optimization, and account health monitoring. I can assist you in optimizing your Amazon storefront, ensuring smooth operations and increased visibility for your products. I also excel in scheduling, calendar management, and email administration, and my self-driven approach ensures tasks are completed with precision and speed. Whether you need IT admin support, e-commerce assistance, or daily operational tasks, I am here to deliver high-quality results efficiently. Let’s streamline your IT operations and boost your productivity! Best regards, Leo

I am a Power System Engineer specializing in grid studies, relay protection, and dynamic simulation for transmission, distribution, solar, wind, BESS, and industrial power systems. I help utilities, EPCs, developers, and consultants prepare accurate system models, protection settings, simulation results, and submission-ready technical reports using DIgSILENT PowerFactory, ETAP, PSCAD/EMTDC, and PSS®E. Core services: • Load flow and voltage profile studies • Short-circuit studies according to IEC 60909 / ANSI • N-1 / N-2 contingency analysis • Reactive Power Capability Study • Grid Code Compliance Study • Electrical equipment selection based on power system study results • Protection coordination and relay settings • Arc flash hazard analysis according to IEEE 1584 • Grid Impact Assessment and interconnection studies • Renewable integration studies for solar PV, wind, and BESS • Harmonic and resonance studies • EMT studies: transformer energization, switching transients, lightning, LVRT/HVRT • MOD / PRC / Grid Code compliance Software: • DIgSILENT PowerFactory • ETAP • PSCAD / EMTDC • PSS®E Typical deliverables: • Technical report in PDF / Word format • Simulation model files when required • Short-circuit and load-flow result tables • Protection settings and TCC curves • Arc flash incident energy tables and label data • Compliance summary and recommendations • Excel calculation sheets Relevant experience includes: • PRC-023 / PRC-025 relay setting compliance reviews • MOD-025 / MOD-026 / MOD-027 support for renewable and generation projects • Arc flash studies for MV and LV systems • PSCAD EMT and DIgSILENT RMS/EMT studies for solar, wind, and BESS projects • Harmonic, resonance, switching transient, and insulation coordination studies My focus is to provide clear engineering results, practical recommendations, and reports that can be reviewed by utilities, owners, EPCs, lenders, and technical consultants.

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

I help leaders and business owner like you to transform business confidently by implement cutting-edge technology aimed to optimize operational efficiency through smart digital strategy. I am an IT professional with over 10+ years of experience in digital projects as both freelancer and full-time who have key expertise in digital transformation and infrastructure modernization. I implement and optimize support systems for growing teams, hands-on execution and smart strategy including change management principle in mind to ensure minimal interruption to production environment. ✅ WHAT I CAN HELP YOU: 🔹 Digital transformation strategy, roadmap and implementation 🔹 Data analytics, governance, and protection 🔹 AI & process automation strategy 🔹 ERP implementation, integration & configuration 🔹 ITSM setup, customization, integration & workflow configuration 🔹 Ticketing system setup, customization, integration & workflow configuration 🔹 Helpdesk system setup, customization, integration & workflow configuration 🔹 Business email deliverability optimization (SPF, DKIM, DMARC and MX setup) 🔹 Ticket backlog cleanup & operational support 🔹 Knowledge base creation & documentation 🔹 Performance reporting & metrics dashboards 🔹 Security hardening & enhancement 💡 WHY WORK WITH ME: • Clear communication, friendly and professional • Detail-oriented and easy to work with • On-time delivery with responsive communication • Hands-on, fast turnaround, minimal meetings needed • I can jump into your system and start delivering value immediately ⚙️TECHNICAL EXPERTISE & PLATFORMS I WORK IN: • Microsoft 365 Administration (Teams, SharePoint, OneDrive, Intune, Exchange) • Cloud Infrastructure (Microsoft Azure, AWS, GCP) • Identity & Access Management (Entra ID, Microsoft Active Directory, Zoho Directory) • ERP (Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central) • ITSM platform (ManageEngine ServiceDesk Plus, OSTicket, Freshdesk) • IT Asset & Endpoint Management (Microsoft Intune, ServiceDesk Plus ITAM, Snipe-IT) • Security (Sophos Central, Sophos XGS firewall, Sophos Intercept X EDR, Secureworks TaegisXDR) • Networking (Aruba, HPE, Unifi, Hikvision, Ruckus) • Network Monitoring System (PRTG, Cacti, MRTG) 📩 Let’s connect if you’re looking for someone who can help streamline your operations so you can focus on growing your business.

I am Parminder a passionate developer who lives and breathes Microsoft technologies and related frameworks. Coding isn't just a job for me; it's a genuine love and lifelong pursuit. I am always eager to take on new challenges and push the boundaries of what I can build. My areas of expertise include: Microsoft Technologies: ASP.NET, MVC, WinForms, WPF, Entity Framework, DDEX, Dapper, Spotify Front-End: AngularJS, React, HTML5, CSS3, Bootstrap 3, JavaScript, jQuery CMS & E-Commerce Platforms: NopCommerce, Umbraco, DNN, WordPress Mobile Development: Xamarin, Kotlin Cloud & Backend: Azure, AWS, Node.js Databases: MySQL, MongoDB, SQLite Other Technologies: Laravel, PHP, Spotify API integration, HIPAA I take pride in delivering clean, efficient, and scalable solutions. I work tirelessly to ensure complete satisfaction for every client. My approach is simple: quality work, open communication, and a results-driven mindset. I believe every project is a new challenge, and every challenge is a step toward success. Let’s build something great together! Cheers, Parminder Singh