Hire the Best Fractional CSOs

Most founders bring me in when revenue is growing but the business is starting to crack underneath it. Reporting is unreliable. Cashflow is unclear. The CRM is leaking. The team is busy but nothing is quite landing. And you're still stuck in the middle of everything. What you need isn't a consultant who talks strategy from a distance. You need someone who actually comes in, takes the wheel on day-to-day operations, actively manages the team, and gets things moving. That's what I do. I've built and scaled my own business to £10M revenue at 30% EBITDA before exiting, and held VP roles at Getty Images and Kodak. Because I have over 25 years of commercial leadership experience, I don't need an extensive ramp-up period. I've seen almost every operational bottleneck before, which means I spot leaking revenue faster and stabilise teams quicker. The work I'm most proud of is the hands-on stuff inside growing companies — fixing the operational chaos that builds up when a business scales faster than its systems. Where I typically focus * Team accountability & operating rhythm: Managing day-to-day delivery, running stand-ups, and leading the team so performance stops depending on you. * Cashflow forecasting & P&L visibility: Making sure you always know exactly where you stand financially. * CRM & revenue pipeline rebuilds: Tightening conversion tracking so leads don't fall through the cracks. * KPI dashboards & reporting: Creating practical data systems that actually support real-time decisions, not just tick a box. Recent work includes rebuilding CRM and revenue pipelines into a single operating model, improving follow-up discipline, managing remote teams, and installing reporting systems to support multi-million revenue growth. I work best with decisive, growth-minded founders in SaaS, e-commerce, and service businesses who are ready to hand over the day-to-day to someone who'll roll their sleeves up and drive it. If that's you, we'll hit the ground running. Core areas Fractional COO · Operational Leadership · Team Management · Revenue Operations · CRM Architecture · Financial Systems & Forecasting · KPI Dashboards

✔️ 70+ successful projects | 🌍 55+ clients worldwide | 🔝 Top 2% Upwork Talent | 💯 100% Job Success Are you looking for a Fractional COO (EOS Integrator) / CAO (AI) who can step in and streamline your operations, align your teams, and drive scalable growth? I help founders, CEOs, and executive teams regain control of their operations by implementing world-class business systems, process frameworks, and strategic execution plans—without the overhead of a full-time executive. AI-Driven. Human-Perfected. Unbeatable Operations. 🔧 What I Do: I specialize in business operations transformation, focusing on: ✅ Fractional COO/CAO Services – Executive-level support to align business strategy and daily execution (Vision to Traction) ✅ Operations Management – Process improvement, SOP creation, KPI tracking, and workflow automation (AI-driven Solutions) ✅ Strategic Planning & Execution – OKRs, Quarterly Rocks, roadmaps, and scalable operating models (Data-driven decision-making (DDM), based on Data Intelligence) ✅ Team Structuring & Leadership – Org design, role clarity, talent ops, and remote team management ✅ Digital Operations Hub Design – Combine automation, AI, and talent to run efficient, outsourced processes 🎯 Who I Work With: - Startups & Scaleups needing structure, systems, and strategic focus - SMBs & E-commerce companies preparing for growth, funding, or exit - Government Agencies looking to institutionalize business process management (BPM) - Founders overwhelmed by operations and ready to delegate and scale 📈 Recent Results: - 💡 Designed and implemented a Strategic Dashboard for the Ministry of Economy in Argentina to track 15 public entities - 🚢 Overhauled passenger onboarding for a top ferry services operator in South America, streamlining admin, ticketing, and check-in with digital tools - 💳 Led business process reengineering for a Fintech to optimize performance and compliance - 🛠 Built a Project Management Framework for a UAE-based product design firm, integrating Pipefy and KPI dashboards - 🐶 Launched end-to-end operations for a DTC (Amazon Seller) dog treat brand: from digital sales channels to fulfillment 🎓 Credentials & Background: - Ex-Accenture & Deloitte | Senior Consultant in transformation programs (Big 4) - Corporate experience at Microsoft, Avaya, and Telecom - Bachelor’s in Industrial & Business Engineering, UTN Argentina - Built and led international, remote teams with multi-million dollar budgets - Fluent in English and Spanish | Culturally adaptive across global markets - Endurance mindset: I’m also an ultramarathon runner 🏃‍♂️ 📂 Ready to See the Impact? - 📎 Explore my portfolio to see how I’ve helped startups and companies like yours gain clarity, control, and results. - 📅 Let’s connect to discuss how I can help scale your operations—without scaling your headaches.

Fractional CRO, RevOps strategist, and AI enablement advisor helping B2B companies modernize revenue operations, accelerate pipeline growth, and integrate intelligent automation into their go-to-market strategies. With more than 15 years of experience advising Fortune 1000 enterprises and scaling growth-stage SaaS firms, I specialize in aligning sales strategy, operational technology, and applied AI to create revenue systems that are predictable, scalable, and intelligent. My background includes leadership roles at Gartner, Info-Tech Research Group, Accion Labs, and Tricentis. I have built new territories from the ground up, designed scalable growth frameworks, and advised CIOs, CTOs, and CISOs on digital transformation, cloud modernization, and AI adoption. At Gartner, I earned three Winners Circle honors and a Highest Growth Award, demonstrating my ability to influence executive decision-making and deliver measurable results. Today, through Tenacious Labs, I lead projects that help organizations redesign revenue operations at the intersection of strategy and technology. My engagements cover the full RevOps lifecycle, from defining ICPs and building outbound strategies to implementing AI-powered automation and performance analytics. Core Services Revenue Architecture and GTM Design • Define ideal customer profiles, segment target markets, and design outbound frameworks that build consistent pipeline • Create sales processes, qualification methodologies, and executive messaging that improve conversion velocity AI-Driven Automation and Workflow Integration • Build GPT-based sales agents that qualify leads, enrich CRM data, and trigger automated outreach • Design integrated workflows across HubSpot, Slack, and Zapier that reduce manual work and increase efficiency Sales Insights and Analytics • Analyze CRM and sales data to identify patterns, churn risks, and opportunities for revenue expansion • Deliver structured win/loss programs, retention analysis, and executive-ready reporting dashboards Recruiting and Team Buildout • Develop SDR and AE hiring plans, interview frameworks, and onboarding systems that scale revenue organizations • Advise on compensation structures, territory planning, and quota alignment to support sustainable growth Strategic Advisory and Leadership Support • Serve as a fractional CRO or RevOps leader, providing executive-level guidance without requiring a full-time hire • Coach founders and sales leaders on go-to-market readiness, process maturity, and operational scalability Why Clients Work With Me • Deep experience with Fortune 1000 enterprises and high-growth technology firms • Proven ability to design and execute revenue systems that improve predictability and accelerate growth • Practical expertise in applied AI, automation, and workflow design • Comprehensive approach that combines strategy, data, technology, and execution Whether you are preparing for your first enterprise deal, scaling a SaaS go-to-market motion, or integrating AI into your revenue stack, I bring the frameworks, leadership, and execution capabilities to help you move faster, reduce risk, and grow more efficiently.

Not only am I a fractional CMO, I am your strategic bridge between human intent and AI execution 🤝 I’m certified with Google AI and I’m an expert at Claude Cowork and Claude Code If your business is doing $1M+, but your growth has hit a ceiling, you don’t have a talent problem. You have a "Human Glue" problem, the manual, repetitive, and fragile processes that require your best people to act like data-entry clerks just to keep the lights on. I am Mike Volkin. I am a Business Modernizer. I help CEOs and Founders replace operational chaos with autonomous AI pipelines. With a track record of building, scaling, and exiting six companies, I don't just "implement AI tools", I engineer enterprise value. 🏢Why Mid-Market CEOs hire me: Margin Protection: I identify the "invisible leaks" where manual labor is eating your profits. We replace $150k/year administrative overhead with $50/month automation loops. The Founder’s Exit: Most companies aren't sellable because the "system" is in the founder's head. I document and automate your tribal knowledge, turning your business into a turnkey asset. Operational Speed: I build "Centralized AI Knowledge Bases" where your team can find any answer in 5 seconds, not 5 hours. Battle-Tested Leadership: As an Army veteran, I bring military-grade precision to your tech stack. We modernize without breaking what’s already working. 🥇My "Modernization" Framework: The AI Readiness Audit: A deep dive into your current marketing and operations tech stack to find your biggest automation opportunities. The Automation Roadmap: A strategic blueprint for replacing "Human Glue" with autonomous AI agents. Deployment & Governance: Building and overseeing the implementation of custom AI workflows that run 24/7 with 0% error rates. 🚫What I am NOT: I am not a generalist developer or a "prompt engineer." I am a fractional AI and automation strategist for CEOs who realize that "doing things the way we've always done them" is the fastest way to become a dinosaur. Skills: -AI Strategy & Consulting -Business Process Automation -Fractional Chief AI Officer (CAIO) -Business Process Mapping -Operations Management -Generative AI Implementation -Enterprise Resource Planning (ERP) -Workflow Optimization -Exit Strategy & Sellability -No-Code Automation (Make, Zapier) 🦸Strategic Fractional CMO: Bridging Marketing & Modern Operations Most companies don't have a marketing problem—they have a "Leaky Bucket" problem. They spend thousands on traffic only for those leads to die in a manual, fragmented sales process. As a Fractional CMO with six successful exits, I don't just focus on top-of-funnel vanity metrics. I focus on Revenue Operations (RevOps). I modernize your entire marketing department by integrating AI and automation into your sales funnels, ensuring that every dollar spent on growth is captured by a high-efficiency machine. When I step in as your Fractional CMO, I take full ownership of your growth strategy and the systems that power it. From architecting AI-driven lead nurturing sequences to optimizing your CAC/LTV ratios, I ensure your marketing isn't just a "cost center," but a predictable, scalable asset. I provide the high-level leadership of a full-time executive at a fraction of the cost, allowing your company to modernize its growth engine while you stay focused on the big picture.

Most organizations don't have a technology problem. They have an execution problem. Critical work is spread across spreadsheets, email, CRMs, project management tools, disconnected automations, and manual processes. Teams spend more time coordinating work than completing it. I help organizations design and implement operational systems that eliminate bottlenecks, automate execution, improve visibility, and create scalable workflows that teams can actually run on. My work sits at the intersection of operations, workflow design, automation, AI, and systems implementation. I don't deliver recommendations that end up in a slide deck. I build production-ready systems that improve how work gets done. What I Help Organizations Build • AI-powered operational workflows • Business process automation systems • Workflow orchestration platforms • Internal business operating systems • Operational dashboards and visibility layers • Knowledge management and document intelligence solutions • CRM and HubSpot automation • SharePoint and Microsoft 365 workflow solutions • AI copilots and retrieval-augmented knowledge systems (RAG) • Cross-functional workflow and approval systems • Resource, capacity, and operational planning tools Typical Engagements Organizations usually hire me when they are experiencing one or more of the following: • Teams are overwhelmed by manual processes • Work is falling through the cracks between departments • Existing automations are fragmented and difficult to maintain • Leadership lacks operational visibility • Growth is creating coordination challenges • AI initiatives have stalled at the pilot stage • Critical processes depend on tribal knowledge How I Work Every engagement starts with understanding the operational workflow underneath the problem. From there I design and implement systems that support execution through: • Workflow mapping and redesign • Operational data architecture • Workflow state management • Routing and escalation logic • API-driven orchestration • AI-enabled workflows • Human-in-the-loop governance • Operational reporting and visibility • Cross-functional process coordination The result is a system your team can operate confidently long after deployment. Experience Before consulting, I spent 16 years with Brother International in senior operational leadership roles with P&L responsibility across B2B wholesale, direct-to-consumer operations, channel management, and large-scale partner execution. Today I work with founders, leadership teams, agencies, consultancies, healthcare organizations, real estate operators, professional services firms, and growing businesses that need practical operational systems—not more software. Technology & Platforms AI & Automation • OpenAI • Claude • Gemini • AI Agents • Retrieval-Augmented Generation (RAG) • Workflow Automation • Prompt Engineering Operations & Workflow • Business Process Design • Workflow Orchestration • Operational Systems Architecture • Operational Dashboards • Governance & Approval Workflows • Knowledge Management Systems Development & Data • React / Next.js • TypeScript • Node.js • PostgreSQL • Supabase • REST APIs • Vector Databases Integrations • HubSpot • Microsoft 365 • SharePoint • Slack • Google Workspace • Salesforce • ClickUp • Asana • Jira • Notion • Zapier • Make • n8n Engagement Model • Discovery & Operational Assessments • Fixed-Scope Implementations • AI & Automation Projects • Workflow Modernization Initiatives • Fractional COO Support • Embedded Delivery Partnerships If your team is struggling with fragmented workflows, manual processes, operational bottlenecks, or AI initiatives that haven't reached production, let's discuss how we can build a system that delivers measurable operational results.

Your company is growing, but your leadership bandwidth is pushed to the limit. You have the team and the revenue, but instead of focusing on long term strategy, market expansion, or exit positioning, you are stuck refereeing internal friction and managing daily ad hoc bottlenecks. I architect the operational systems, automated workflows, and team structures that allow companies to scale predictably or prepare for a highly profitable sale. As a Fractional/Interim COO and Operations Architect, I step into high growth SaaS, Finance, and complex tech ecosystems to solve structural chaos using three core levers: 1. Connecting fractured technical systems and automating workflows so your data and tools talk to each other without human friction. 2. Restructuring compensation models, optimizing hiring frameworks, and leading people to high performance without reactive management styles. 3. Seeing the hidden leaks in your current operations, finding the missing synergies, and closing the structural deals required to capture that money. --- Past clients snippets • Scaled a high growth company from $400K to $1.6M in revenue in under 12 months by completely restructuring team operations, optimizing the hiring pipeline, and redesigning the incentive/payment architecture. • Handled complex, high-stakes operational transitions for founders looking to step back from daily operations or maximize valuation for an acquisition. --- HOW WE WORK TOGETHER Because I operate at a high strategic level, my onboarding is rapid and designed to protect your time: • Week 1: Deep Dive Diagnostic & Audit (Systems, Team, & Bottlenecks) • Week 2: The Operational Blueprint (Identifying revenue leaks & synergy opportunities) • Week 3 & Beyond: Active Leadership & Execution (Running alignment meetings, deploying automations, restructuring team metrics) If you are a founder ready to hand over the operational reins to a fast, strategic leader who can scale your vision beyond recognition let’s talk.