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Wafa A.

Islamabad, Pakistan

$15/hr
5.0
26 jobs

๐Ÿ’ช Top Rated I help startups, SaaS companies, and enterprises identify security vulnerabilities before attackers do. With 5+ years of cybersecurity experience, I specialize in manual penetration testing, application security, API security, cloud security, compliance assessments, and privacy audits. I have worked with organizations across the United States, United Kingdom, Germany, and Canada, delivering security assessments aligned with international standards and industry best practices. My assessments have uncovered critical vulnerabilities including Account Takeover, Remote Code Execution (RCE), IDOR, Authentication & Authorization flaws, Business Logic vulnerabilities, SSRF, XSS, CSRF, SQL Injection, Sensitive Data Exposure, Security Misconfigurations, and Insecure API Implementations. My Services Penetration Testing โ€ข Web Application Penetration Testing (OWASP Top 10) โ€ข Mobile Application Security Testing (Android & iOS) โ€ข REST & GraphQL API Security Testing โ€ข External & Internal Network Penetration Testing โ€ข Authentication & Authorization Testing โ€ข Business Logic Testing โ€ข Secure Code Review (SAST) โ€ข Cloud Security Assessments (AWS, Azure & GCP) Privacy & Tracking Audits I perform non-destructive privacy and tracking audits to evaluate how websites collect, process, and share user data without making any changes to production environments. My privacy audits include: โ€ข Tracking & Analytics Review (Google Analytics, Meta Pixel, LinkedIn Insight Tag, etc.) โ€ข Cookie & Consent Compliance Assessment โ€ข Third-Party Script & Tag Analysis โ€ข Privacy & Data Collection Review โ€ข Browser Storage Review (Cookies, Local Storage & Session Storage) โ€ข Sensitive Data Leakage Detection โ€ข Tracking Request Analysis โ€ข GDPR Privacy Assessment โ€ข Actionable Privacy & Security Recommendations Important: I do not modify, delete, or update website code, tracking configurations, analytics settings, or production systems. My work is strictly read-only and results in a detailed report highlighting privacy concerns, security risks, and practical recommendations for improvement. Compliance & Security Frameworks โ€ข CASA Tier 2 Security Testing โ€ข CMMC Level 2 โ€ข NIST SP 800-171 โ€ข NIST SP 800-53 โ€ข ISO 27001 โ€ข SOC 2 โ€ข GDPR Security Automation I develop custom security automation solutions that help organizations reduce manual effort and improve their security posture. Automation services include: โ€ข Vulnerability Management Automation โ€ข Security Testing Automation โ€ข Compliance Reporting Automation โ€ข Security Workflow Automation โ€ข Custom Security Scripts & Tools Technical Toolkit Security Tools โ€ข Burp Suite Professional โ€ข OWASP ZAP โ€ข Nmap โ€ข Nessus โ€ข Metasploit โ€ข SonarQube โ€ข Veracode โ€ข Appknox โ€ข Bandit Infrastructure & Cloud Security โ€ข Cloudflare โ€ข Imperva WAF โ€ข Firewall Configuration โ€ข Identity & Access Management (IAM) โ€ข Access Control Management โ€ข Database Security Programming & Automation โ€ข Python โ€ข Bash โ€ข Node.js โ€ข Java Why Clients Hire Me โœ… 5+ Years of Professional Cybersecurity Experience โœ… Manual Security Testing Not Just Automated Scanner Reports โœ… Clear, Actionable Reports with Risk Ratings and Remediation Guidance โœ… Independent Security Consultant (No Agency, No Subcontracting) โœ… Strong Communication Throughout the Engagement โœ… Flexible Across Multiple Time Zones (Including EST Overlap) Deliverables Every assessment includes: โ€ข Executive Summary โ€ข Technical Findings with Evidence โ€ข Risk Severity (CVSS/OWASP where applicable) โ€ข Step-by-Step Reproduction โ€ข Screenshots & Proof of Concept โ€ข Practical Remediation Recommendations โ€ข Optional Re-Testing After Fixes Due to client confidentiality, I do not publicly share full penetration testing reports. However, I can demonstrate redacted professional reports during a screen-sharing meeting or after an NDA is signed. Whether you need a comprehensive penetration test, a privacy and tracking audit, an application security assessment, or compliance guidance, I'm here to help you strengthen your security posture and reduce risk. Let's discuss your project.

  • Computer Network
  • Information Security
  • Network Penetration Testing
  • Penetration Testing
  • Testing
  • Software Testing
  • Malware Removal
  • Digital Forensics
  • Web App Penetration Testing
  • Security Testing
  • Cloud Testing
  • Cloud Security
  • Compliance
  • SOC 2
  • IT Compliance Audit
  • AI Compliance
  • GDPR Compliance Review
  • SOC 2 Report
  • Compliance Consultation
Collins M.

Nairobi, Kenya

$50/hr
5.0
82 jobs

I help security vendors, MSSPs, SaaS teams, NGOs, and enterprise security teams strengthen their cybersecurity operations through practical security engineering, SIEM/logging expertise, incident response support, and clear technical documentation. I am a Cybersecurity Engineer and Technical Writer with 9+ years of hands-on experience across security operations, threat detection, incident response, vulnerability assessment, system hardening, compliance documentation, and cybersecurity product documentation. My background is not generic content writing. I have worked directly with SIEM, XDR, DLP, WAF, endpoint security, Linux systems, cloud platforms, vulnerability scanners, and security monitoring tools. I also have professional experience writing technical cybersecurity documentation for enterprise users, product teams, and security operations teams. I can help you with: * SIEM, logging, and security operations documentation * Incident response plans, SOC playbooks, and security runbooks * Vulnerability assessment reports and remediation guidance * Cybersecurity policies, procedures, compliance reports, and audit documentation * Security product documentation, integration guides, and troubleshooting guides * Cybersecurity blog articles, white papers, and technical explainers * Security awareness content and training materials * Device security, endpoint hardening, and operational security guidance * Risk assessments, security audits, and control gap analysis Tools and technologies I have worked with include Splunk, IBM QRadar, ELK Stack, Wazuh, Microsoft Sentinel, Chronicle, NXLog, Datadog, Prometheus, Zeek, Snort, Suricata, OSSEC, OpenVAS, Tenable Security Center, ModSecurity, WPScan, GitLab, MkDocs, Linux, Windows Server, AWS, Azure, and GCP. Security frameworks and standards I work with include ISO 27001, PCI-DSS, GDPR, NIST, SOC 2, CIS Controls, OWASP Top 10, and MITRE ATT&CK. Selected experience: * Conducted 50+ cybersecurity assessments on devices used by at-risk civil society groups. * Developed and delivered device security training to 100+ staff. * Authored 60+ cybersecurity product and integration documents for enterprise users. * Configured log collection and SIEM integrations with Splunk, ELK Stack, and IBM QRadar. * Deployed and configured SIEM, XDR, DLP, and WAF tools for telecom, finance, and public sector clients. * Led incident response for 30+ critical cyber threats. * Optimized 100+ SIEM detection rules to improve alert quality and reduce false positives. * Conducted 35+ vulnerability assessments and penetration tests. * Produced ISO 27001 and PCI-DSS compliance reports. * Led a managed security services project for a major telecom environment. Why clients work with me: * I understand cybersecurity from the engineering side, not just the writing side. * I can communicate clearly with executives, engineers, compliance teams, and end users. * I can turn messy technical information into structured, useful documentation. * I can help security teams reduce confusion, improve response workflows, and document security operations properly. * I am comfortable working remotely with international teams and long-term clients. If you need someone who can understand the technical details, ask the right security questions, and produce clear, practical deliverables, I can help.

  • Vulnerability Assessment
  • Technical Writing
  • Information Security
  • Cybersecurity Management
  • Incident Response Plan
  • Security Operation Center
  • ELK Stack
  • Cloud Security
  • Application Security
  • Information Security Governance
  • Cybersecurity Tool
  • Information Security Consultation
  • Penetration Testing
  • Security Assessment & Testing
  • Network Security
Nandy B.

Lehigh County, Pennsylvania

$85/hr
5.0
280 jobs

๐Ÿ—ฝ U.S. and ๐Ÿ Canada -only clients โ˜‘๏ธ Upwork Expert-Vetted ๐ŸŒŸ | 100% Job Success โœ… | 10,000+ hours ๐Ÿ’ป on 200+ projects Hi there! ๐Ÿ‘‹ Iโ€™m an Upwork veteran with over 10,000 hours delivered, 200+ successful projects, and $1M+ earned helping U.S. companies secure and scale their cloud and hybrid environments. โ˜๏ธ I specialize in Azure, Microsoft 365, and security-focused systems โ€” delivering: โ€ข Secure infrastructure using Zero Trust, IaC (Terraform/Bicep), and DevSecOps pipelines โ€ข Incident response, forensics, and breach containment across regulated industries โ€ข Compliance-ready solutions aligned to SOC 2, HIPAA, ISO 27001, and NIST 800-53 As a certified consultant, I work directly with technical teams to deliver secure cloud transformation, implement controls, and respond to threats โ€” fast. I also collaborate with Microsoftโ€™s internal dev teams, giving me early-access insights and practical fixes 3โ€“4 release cycles ahead of public rollout. Why Choose Me? โœ… $1M+ in security projects delivered across healthcare, fintech, crypto, and gov sectors ๐Ÿ” Architected Azure landing zones, GitOps pipelines, and zero trust cloud environments ๐Ÿšจ Led incident response and forensic investigations for Fortune 500 and defense clients ๐Ÿ“Š Built compliance workflows and policy-as-code enforcement for audit success ๐Ÿช™ Secured crypto CI/CD pipelines and smart contract environments with GitHub, Checkov, GHAS ๐Ÿง  Career Highlights: โ–ช Delivered security modernization and audit readiness for global government contractors and Fortune 500 companies โ–ช Led compliance remediation and data protection initiatives across healthcare, fintech, and public sector clients โ–ช Migrated global users to Microsoft 365 with security-first design โ€” Exchange, Purview, Intune, Defender โ–ช Built hybrid identity strategies (Entra ID, ADFS, GoDaddy 365, Azure AD B2C, custom policy support) โ–ช Managed VMware-to-Azure hardening with conditional access, audit enforcement, and security baselines ๐Ÿ”ง Solutions I Deliver: โ€ข Azure Infra Security: Terraform, Bicep, Azure Policy, RBAC, Defender for Cloud โ€ข DevSecOps: GitHub Actions, tfsec, Checkov, Trivy, GHAS, pipeline reviews โ€ข Microsoft 365 Hardening: Defender, Purview, Compliance Center, Intune, Exchange โ€ข Compliance & Audits: SOC 2, ISO 27001, HIPAA, GDPR, NIST, CIS Benchmarks โ€ข Incident Response & Forensics: Malware analysis, reverse engineering, breach recovery โ€ข Crypto Security: CI/CD for smart contracts, wallet infra hardening, Web3 audits โ€ข Reverse-engineered malware to identify attack vectors and harden systems post-breach โ€ข Hardened Microsoft Exchange Online and Defender for Email in phishing-prone orgs โ€ข Integrated Azure Sentinel analytics with dashboards for cross-cloud visibility ๐Ÿค Retainer & Advisory Support: โ€ข Ongoing guidance for CISOs, security architects, and compliance teams โ€ข Monthly retainers for SOC 2 evidence collection, security tool reviews, and policy automation โ€ข Rapid-response engagements for forensics, malware recovery, and breach root cause analysis ๐Ÿงฐ Platforms & Tools: โ€ข Azure, Microsoft 365, Azure Sentinel, Microsoft Defender (all modules), Intune โ€ข Terraform, Bicep, GitHub, Azure DevOps, GitOps, GHAS โ€ข Splunk, FTK, EnCase, Wireshark, Autopsy, Cisco ASA/Firepower โ€ข Checkov, Trivy, Aqua Security, smart contract security tooling โ€ข Compliance: SOC 2, HIPAA, ISO 27001, CIS, NIST, GDPR ๐Ÿ“… Letโ€™s set up a free 30-minute consultation to explore how I can help you with security transformation, compliance readiness, or urgent recovery โ€” no fluff, just fast, proven results. I bring the calm in chaos โ€” whether you're planning secure growth or cleaning up after a breach, Iโ€™ll steady the course and deliver results. ๐Ÿ“Œ Helped a fintech client pass SOC 2 in under 60 days ๐Ÿ“Œ Responded to ransomware, restored 95% of systems in 48 hours ๐Ÿ“Œ Hardened crypto wallet infra securing $100M+ in assets Thanks again for stopping by. You can invite me to your job post or simply send a message to arrange a quick discovery call โ€” I respond fast, and weโ€™ll keep everything inside Upwork. โ€” Nandy Bo ๐Ÿ—ฃ๏ธโ ๐™„๐™ฉ ๐™๐™–๐™จ ๐™—๐™š๐™š๐™ฃ ๐™– ๐™ฅ๐™ก๐™š๐™–๐™จ๐™ช๐™ง๐™š ๐™ฉ๐™ค ๐™ฌ๐™ค๐™ง๐™  ๐™ฌ๐™ž๐™ฉ๐™ ๐™‰๐™–๐™ฃ๐™™๐™ฎ ๐™™๐™ช๐™ง๐™ž๐™ฃ๐™œ ๐™ฉ๐™๐™š ๐™ฉ๐™ง๐™–๐™ฃ๐™จ๐™ž๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐˜พ๐™–๐™ก๐™ก๐™˜๐™ค๐™ข. ๐™‰๐™–๐™ฃ๐™™๐™ฎ ๐™ž๐™จ ๐™ซ๐™š๐™ง๐™ฎ ๐™œ๐™š๐™ฃ๐™ช๐™ž๐™ฃ๐™š, ๐™๐™ค๐™ฃ๐™š๐™จ๐™ฉ ๐™–๐™ฃ๐™™ ๐™๐™š๐™ก๐™ฅ๐™›๐™ช๐™ก ๐™ž๐™ฃ ๐™ฃ๐™–๐™ฉ๐™ช๐™ง๐™š. ๐™ƒ๐™š ๐™–๐™ก๐™จ๐™ค ๐™๐™–๐™จ ๐™– ๐™ซ๐™š๐™ง๐™ฎ ๐™ž๐™ฃ-๐™™๐™š๐™ฅ๐™ฉ๐™ ๐™ ๐™ฃ๐™ค๐™ฌ๐™ก๐™š๐™™๐™œ๐™š ๐™ค๐™› ๐™„๐™ ๐™ฌ๐™๐™ž๐™ก๐™š ๐™ข๐™–๐™ž๐™ฃ๐™ฉ๐™–๐™ž๐™ฃ๐™ž๐™ฃ๐™œ ๐™– ๐™ซ๐™š๐™ง๐™ฎ ๐™—๐™ง๐™ค๐™–๐™™ ๐™ฅ๐™ง๐™ค๐™—๐™ก๐™š๐™ข-๐™จ๐™ค๐™ก๐™ซ๐™ž๐™ฃ๐™œ ๐™ค๐™ช๐™ฉ๐™ก๐™ค๐™ค๐™ . ๐™๐™๐™š๐™จ๐™š ๐™›๐™š๐™–๐™ฉ๐™ช๐™ง๐™š๐™จ ๐™ข๐™–๐™ ๐™š ๐™๐™ž๐™ข ๐™ฃ๐™ค๐™ฉ ๐™ค๐™ฃ๐™ก๐™ฎ ๐™– ๐™ฅ๐™ก๐™š๐™–๐™จ๐™ช๐™ง๐™š ๐™ฉ๐™ค ๐™ฌ๐™ค๐™ง๐™  ๐™ฌ๐™ž๐™ฉ๐™ ๐™—๐™ช๐™ฉ ๐™–๐™ก๐™จ๐™ค ๐™ซ๐™š๐™ง๐™ฎ ๐™ž๐™ฃ๐™จ๐™ฅ๐™ž๐™ง๐™–๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก. โž โ€” ๐™…๐™ค๐™ง๐™™๐™ค๐™ฃ ๐˜ฝ๐™ž๐™ก๐™ก - ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™ž๐™ฃ๐™œ ๐˜ฟ๐™ž๐™ง๐™š๐™˜๐™ฉ๐™ค๐™ง - ๐˜พ๐™–๐™ก๐™ก๐™˜๐™ค๐™ข ๐™„๐™ฃ๐™ฉ๐™š๐™ง๐™ฃ๐™–๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก

  • Solution Architecture Consultation
  • Cloud Implementation
  • Information Security
  • Cloud Security
  • Microsoft Endpoint Manager
  • Risk Assessment
  • Cloud Engineering Consultation
  • Microsoft Azure
  • Office 365
  • Email Security
  • Microsoft Exchange Online
  • Digital Forensics
  • Incident Response Readiness Assessment
  • Information Security Audit
Hammad Q.

Islamabad, Pakistan

$11/hr
5.0
16 jobs

RMM focused Cloud & Systems Engineer with 10+ years of experience in mission-critical and enterprise environments. I hold an MS in Information Security and specialize in Managed IT Services, MSP environments, Cloud Infrastructure, Cybersecurity, and Network Engineering. I help businesses design, secure, automate, and manage their IT infrastructure with a strong focus on uptime, compliance, performance optimization, and proactive monitoring. #Managed Services & RMM Expertise Extensive hands-on experience with: โ€ข Datto RMM, Datto EDR, Datto Backup โ€ข Pulseway โ€ข NinjaOne โ€ข ManageEngine โ€ข Ivanti #Delivering: โœ” Remote Monitoring & Management (RMM) โœ” Patch Management & Automated Updates โœ” Endpoint Detection & Response (EDR) โœ” Antivirus Deployment (Bitdefender GravityZone) โœ” Vulnerability Management โœ” Compliance Enforcement โœ” Asset Discovery & Inventory Management โœ” Backup Monitoring & Disaster Recovery #Cloud & DevOps Engineering Strong expertise in: โ€ข Azure VMs, VMSS, AKS โ€ข Azure Networking & Storage โ€ข Azure Site Recovery โ€ข Azure Arc โ€ข Hybrid Cloud Architecture โ€ข Azure Security Center / Defender for Cloud #Amazon Web Services (AWS) โ€ข EC2, RDS, S3, Lambda โ€ข IAM & RBAC โ€ข VPC & Security Groups โ€ข CloudWatch Monitoring โ€ข Encryption & Backup Strategies โœ” Cloud Migration (On-Prem to Cloud) โœ” Cost Optimization โœ” Infrastructure as Code โœ” Automation using PowerShell, Bash & Python #Microsoft 365 & Security Specialist Advanced expertise in: โ€ข Exchange Online โ€ข SharePoint Online โ€ข Microsoft Teams โ€ข Microsoft Intune (Endpoint Manager) โ€ข Autopilot Provisioning โ€ข MDM / MAM โ€ข Conditional Access & Zero Trust โ€ข Microsoft Purview (DLP, eDiscovery, Retention Policies) โ€ข Defender for Endpoint โ€ข Defender for Office 365 โ€ข Defender for Identity โ€ข Microsoft Sentinel (SIEM/SOAR) โœ” User Lifecycle Management โœ” Hybrid Identity (Azure AD Connect) โœ” RBAC & Security Hardening โœ” Compliance & Governance #Active Directory & Identity Management โ€ข AD Architecture Design โ€ข FSMO Role Management โ€ข Group Policy Design & Optimization โ€ข Replication Troubleshooting โ€ข Security Hardening โ€ข ADFS, SSO/SAML โ€ข Microsoft Entra ID โ€ข Okta & LDAP Integration #Network & Firewall Engineering Cisco Certified (CCNA Cyber Ops, CCNP ENARSI) Hands-on experience with: โ€ข Cisco Routers & Switches โ€ข Cisco Meraki โ€ข Cisco ASA โ€ข Palo Alto โ€ข FortiGate โ€ข Juniper vSRX โ€ข pfSense โ€ข Sangfor โœ” VLAN, QoS, NAT, IPSec VPN โœ” Site-to-Site VPN (IPsec) โœ” Remote Access VPN Deployment โœ” SSL VPN Configuration โœ” Firewall Policy Management โœ” Network Security Hardening โœ” High Availability Design โœ” RAID Configuration & Server Hardware (iLO, iDRAC, IPMI) #Network, System & Security Assessments: Network Security Assessment Vulnerability Assessment IT Infrastructure Assessment Risk Assessment Cybersecurity Assessment Active Directory Security Assessment Cloud Security Assessment Firewall & VPN Security Assessment #Linux & Windows Server Administration Linux: RHEL, CentOS, Ubuntu, Debian, SLES, Kali Windows: Server 2012โ€“2022, Windows 10/11 โœ” SCCM, WSUS โœ” Patch Management โœ” System Hardening โœ” 24/7 Monitoring โœ” Performance Optimization #Backup & Disaster Recovery โ€ข Veeam โ€ข Azure Backup โ€ข Windows Server Backup โ€ข Snapshot Management โ€ข rsync โ€ข NAS & OBS Storage #CCTV / Video Surveillance CCTV System Design & Deployment IP Camera Installation & Configuration NVR / DVR Setup and Troubleshooting Video Surveillance Network Design PoE Switch Configuration for Cameras Remote CCTV Monitoring Setup Camera Storage & Video Retention Management Surveillance System Troubleshooting Multi-site Camera Deployment Secure CCTV Network Architecture

  • Cisco Meraki
  • macOS
  • Digital Forensics
  • Network Administration
  • System Administration
  • Network Security
  • Data Recovery
  • Azure DevOps
  • Microsoft Intune
  • Palo Alto Firewalls
  • Office 365
  • Microsoft Active Directory
Sami R.

Bahawalpur, Pakistan

$20/hr
4.8
28 jobs

"Stay prepared to avoid regret" Strengthen Your Cyber Defenses with an Experienced SOC Analyst & Cybersecurity Professional With 4+ years of professional experience as a SOC Analyst and Cybersecurity Specialist, I help organizations detect, investigate, and respond to cyber threats before they impact business operations. I specialize in SIEM implementation, SOC operations, security monitoring, threat detection, and incident response, helping businesses strengthen their security posture through proactive defense strategies. As a SOC Analyst, I have extensive hands-on experience working with SIEM platforms, SOAR automation, threat hunting, and security event analysis to detect malicious activity and respond to security incidents in real time. My Core Expertise โœ”๏ธ SIEM Deployment & Management: Deployment, configuration, and administration of LogRhythm, Microsoft Sentinel, CrowdStrike Next Gen SIEM, Splunk, IBM Q Radar and Wazuh SIEM platforms. โœ”๏ธ SOC Monitoring & Threat Detection: Real-time security monitoring, threat detection, and incident investigation as a SOC Analyst. โœ”๏ธ Office 365 Security Monitoring: Integration of Microsoft Office 365 logs with SIEM for enhanced visibility and threat detection. โœ”๏ธ Log Source Integration: Integration, normalization, and tuning of log sources for better security event correlation and threat visibility. โœ”๏ธ Custom SIEM Use Cases: Development of custom SIEM detection rules and use cases based on client environments and security requirements. โœ”๏ธ Security Automation (SOAR): Implementation of SOAR plugins and automated playbooks for blocking malicious IPs, hashes, and other IOCs. โœ”๏ธ Active Directory Security: Managing Active Directory security, log monitoring, and Group Policy Objects (GPOs) for enterprise environments. โœ”๏ธ Endpoint Log Collection: Large-scale endpoint log collection from domain-joined machines using GPO and Windows Event Forwarding (Subscription Manager) for SOC monitoring. โœ”๏ธ Security Investigation & Forensics: Security event analysis, log correlation, threat investigation, and forensic analysis performed in SOC environments. โœ”๏ธ EDR/XDR Deployment: Deployment and monitoring of Endpoint Detection and Response (EDR/XDR) solutions for proactive threat hunting. โœ”๏ธ Network Security Tools: Hands-on experience with Fortinet and Sophos firewalls, IDS/IPS, and endpoint protection platforms such as Kaspersky and CrowdStrike. โœ”๏ธ Cybersecurity Awareness: Conducting security awareness training to reduce human-related security risks. โœ”๏ธ Security Policies & Compliance: Development of security policies, procedures, and governance documentation aligned with industry best practices. Why Choose Me? โœ”๏ธ Experienced SOC Analyst with hands-on SIEM and security monitoring expertise โœ”๏ธ Proven ability to detect and respond to cyber threats quickly and effectively โœ”๏ธ Tailored cybersecurity solutions based on business needs and infrastructure โœ”๏ธ Long-term cybersecurity support and cost-effective security strategies โœ”๏ธ Available across multiple time zones for continuous security support I am here to help you secure your business, enhance compliance, and mitigate risks. Letโ€™s connect and build a stronger cybersecurity posture!

  • Firewall
  • Cybersecurity Monitoring
  • Information Security
  • Security Operation Center
  • Cybersecurity Management
  • Information Security Threat Mitigation
  • Network Monitoring
  • Security Analysis
  • Security Assessment & Testing
  • Network Security
  • Information Security Consultation
  • Intrusion Prevention System
  • Information Security Audit
  • Cyber Threat Intelligence
  • Information Security Governance
Matti Ur Rehman K.

Rawalpindi, Pakistan

$14/hr
4.9
23 jobs

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. Iโ€™m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

  • Technical Support
  • IT Support
  • System Administration
  • Office 365
  • Windows Server
  • Microsoft Active Directory
  • Desktop Support
  • Google Workspace Administration
  • Microsoft Outlook
  • Information Security Audit
  • Email Support
  • Troubleshooting
  • Microsoft Azure
  • Helpdesk
  • Windows Administration

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