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Rating is 4.7 out of 5.
4.7/5
based on 7,528 client reviews
  2. Admin & Customer Support Talent
  3. Customer Service Representatives
  4. (Current) Time Management Specialists
  • $55 hourly

    • 5.0/5
    • (31 jobs)
    Following a growing interest in the practical tactics and strategies to optimize personal and organizational productivity, Marc Gendreau launched Optimatron in 2019. Based out of Canada's National Capital Region (Ottawa-Gatineau), Optimatron provides a wide variety of services to help clients improve their productivity and time management, such as individual coaching, consulting with business and government organizations, and teaching online and in-person classes. Prior to launching Optimatron, Marc worked for over 12 years in the Canadian justice sector, in both front-line and teaching/research positions. His civic engagement has included volunteering as a Big Brother, driving for Red Nose, and creating and delivering various community programs for at-risk youth in Ottawa. He holds bachelor’s and master’s degrees in Criminology from the University of Ottawa, as well as certificates in Cognitive Behavioural Therapy (Wilfrid Laurier University) Fundraising Management (Algonquin College), and Non-Profit Management (Simon Fraser University). Marc has extensive knowledge, training, and experience in various practices and techniques, such as Cognitive Behavioural Therapy, S.M.A.R.T. Goal Setting, Collaborative Problem Solving, Psychological First-Aid, and Motivational Interviewing. Marc specializes in helping clients set up and optimize the following applications and services: • Task management systems (Toodledo, Trello, Clickup - Marc is a Clickup Verified Consultant) • Cross-platform automation (Zapier, Automate.io) • Appointment scheduling (Calendly) • Time tracking (Toggl) • Google Workspaces (Gmail, Google Calendar, Google Docs, Google Drive, etc.)
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Team Alignment
    Project Plans
    Human Resource Management
    Training & Development
    Employee Training
    Executive Coaching
    Organizational Design & Effectiveness
    Stress Management
    Management Consulting
    Project Management
    System Automation
    Business Coaching
    ClickUp
    Task Coordination
  • $20 hourly

    • 5.0/5
    • (16 jobs)
    Personable and dependable professional with 6 years’ intensive and diverse experience in providing exceptional customer service to multicultural population.Excellent communication, problem solving and time management skills.  Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include: – LiveChat/Zendesk – MS Word, Excel, PowerPoint – Customer account creation – Shopify/Amazon Seller Central
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    Data Entry
    Clinical Trial
    VoIP Software
    Multitasking
    Microsoft Word
    Customer Service
    English to Spanish Translation
    Mathematics
    Salesforce CRM
    Slack
    Online Chat Support
    Zendesk
    Freshdesk
  • $80 hourly

    • 5.0/5
    • (36 jobs)
    Turning complex processes into organized workflows. Making life easier with automations. ✏️ Contact me for a free consultation to see how I could help with setting up or optimizing your flows. Hi, I'm Ninel, a strategist, analyst, and problem-preventer. Software-agnostic: I'll set up workflows in Trello, Asana, Monday.com, Notion, ClickUp, Jira or any task management program your team is using. I could also use connectors like Zapier or Make.com to create a fully integrated workspace. Software is but a tool - while some tools work better for certain tasks, the main challenge is to build a robust, scalable architecture and to have people use it consistently. I worked on projects in marketing, software development, real estate and more. "Moving a wall 10 cm on a blueprint costs almost nothing; moving it when a house is halfway-built has a high cost" -- Steve McConnell, "Code Complete 2" (quoted from memory) 🎓 Certifications: - Professional Scrum with Kanban (PSK) by Scrum.org - Professional Scrum Master, level 2 (PSM II) by Scrum.org - Project Manager Professional (PMP) by Project Management Institute (PMI) - Agile Analysis Certification (IIBA-AAC) by International Institute of Business Analysis - ClickUp Expert Certification by ClickUp University - Notion Advanced by Notion HQ
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Scrum
    Automated Workflow
    Make.com
    Notion
    Automation
    Project Workflows
    Zapier
    Strategic Planning
    Critical Thinking Skills
    Project Management Professional
    Technical Project Management
    ClickUp
    Asana
    Trello
    Agile Project Management
  • $25 hourly

    • 4.9/5
    • (30 jobs)
    If you looking for a detailed oriented- hardworking freelancer, you came to the right place! Fulltime freelancer on Upwork, Specialising as a Virtual assistant (knowledge on Excel, WordPress+ other apps) as well as Email managing, payments, data entry, and scheduling your day. I want to work with you and make your life easier! My name is Alexis Bickell, I’m a bilingual-both my Spanish and English are native and I live in Costa Rica. I can help you achieve your goals, I have great communication skills. Please send me a message if you have any questions!
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Customer Support
    Invoicing
    WordPress
    Spanish to English Translation
    Kajabi
    Personal Administration
    Scheduling
    Virtual Assistance
    Trello
    Email Communication
    Communications
    Data Entry
  • $12 hourly

    • 5.0/5
    • (18 jobs)
    🏆 Top Rated Plus 👍 100% Job Success 😄 Long List of Happy Clients ⏳ Fast Turnaround 📞 Excellent Communication I'm Annie Akpan, a Top Rated Plus professional with an outstanding 100% Job Success rate and a long list of delighted clients. If you're on the lookout for a results-driven WordPress Virtual Assistant, your search ends here! Specializing in content planning, on-page SEO optimization, and post-editing across diverse platforms, I bring a unique blend of technical finesse and creative flair to every project. With a solid track record of creating captivating WordPress sites and WooCommerce stores, I am committed to delivering exceptional results. Why Enlist My Expertise for Your WordPress Needs: ✨ WordPress Wizardry: Proficient in every aspect of WordPress Content Management. 🛠️ Technical Expertise: Adept in HTML, CSS, and JavaScript for a seamless website experience. 🖌️ Content Editing Mastery: From crafting engaging blog posts to refining product descriptions, I specialize in making your content shine. ⏰ Fast Turnaround: Thriving in a fast-paced environment, I ensure high-quality results within tight deadlines. 🤝 Excellent Communication: Communication is paramount, and I pride myself on keeping the lines open. I'm here to understand your vision and turn it into reality. ➤➤ I work on almost all of the CMS and page builders. Below mentioned few...... 🟧 WordPress- Gutenberg / Classic Editor 🟧 WordPress- Elementor/Divi/Visual Composer/WPBakery/Beaver/Thrive Architect & Other Page Builders Let's Transform Your WordPress Experience: Whether it's revamping your current WordPress site, setting up a new one, or handling day-to-day tasks as your virtual assistant, I am dedicated to making your WordPress journey seamless and successful. I invite you to explore the possibilities. Reach out, and let's discuss how I can contribute to the growth and success of your WordPress presence. Looking forward to the opportunity of working together and exceeding your expectations!
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Customer Support
    Product Listings
    JavaScript
    Content Management
    CMS Product Upload
    HTML
    WordPress
    CSS
    WooCommerce
    Data Entry
    Shopify
    On-Page SEO
  • $40 hourly

    • 5.0/5
    • (1 job)
    I am a results-driven and ambitious Project Manager with over 17 years experience in managing operational and strategic projects across multi-disciplinary teams in the Aviation, Government, IT and Finance industries. Comfortable using all Project Management Methodologies to suite your business. My experience includes 14 years in managing complex software development projects using both Agile and Waterfall methodologies. I have 2 years’ experience in managing complex banking system implementation. In addition I have 3 years’ experience in managing Consulting Projects. Has a strong track record of ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing risks and resources. Ability to lead and motivate teams on projects where the highest standards are expected. Has very strong stakeholder and people management capabilities. An assertive, highly motivated and results-oriented individual, with a high degree of integrity and perseverance, and the ability to motivate and build relationships with people at all levels. I will assist you in completing the following: - Illicit and document requirements - Preparing the Project Plan - Preparing the Project Schedule - Definition of measurable management targets during Project execution - Day to day Project Management activities, including team and client interaction as required - Manage Product Delivery in line with the agreed scope - Manage end stage assessments - Project Closure I am based in South Africa however am available to support projects internationally.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Process Infographics
    Leadership Skills
    Research & Strategy
    Project Risk Management
    Communications
    Project Scheduling
    Digital Project Management
    Budget Management
    Microsoft Project
    Project Plans
    Status Reports
  • $25 hourly

    • 5.0/5
    • (3 jobs)
    A professional and experienced Administrative Assistant with over 20 years of experience. My experience range from scheduling, front desk reception, travel expenses, office management, proofreading, preparing reports and customer service. My skills demonstrate the capacity to provide comprehensive support for executive and senior-level staff including scheduling meetings, coordinating travel (domestic and international), excellent customer service skills (including email support), effectively manages essential tasks and time management. I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Outlook (calendaring, meetings), Yardi Systems (property management), Shopify and Reamaze (online support). I am very organized and attentive to detail. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and the organizational point of contact. I've received accolades and awards for my work, including employee of the year. I've done freelance work for previous employers and friends including scheduling, travel arrangements and email communications. After my many years of experience, I decided to venture out on my own and become a freelancer while completing my degree in Sociology at the City University of New York (CUNY). I look forward to building new relationships!
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Microsoft SharePoint
    Skype
    Email Communication
    Scheduling
    Ecommerce
    General Office Skills
    Communication Etiquette
    Customer Support
    Customer Service
    Administrative Support
    Google Docs
    Microsoft Office
    Project Management Office
    English
  • $45 hourly

    • 4.2/5
    • (10 jobs)
    "Mauline is a great writer. She is fast, and her work is always well-researched and proofread. Highly recommended!" ________________________________________________________________ I'm a 5-star article and blog writer. Whether you want to convert, drive traffic, or just for fun, I'm the go-to person. Not only I'm I committed and hardworking, but also value prompt communication and timely delivery of all tasks I perform. I ensure the articles I write are complete and suited to your preference. Additionally, I prioritize value and professionalism in all tasks I perform. Hire me for highly skillful, original, and valuable content.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Customer Support
    Project Management
    Calendar Management
    Customer Service
    Wix
    WordPress
    Web Content Development
    Accounting Principles & Practices
    Personal Administration
    Administrative Support
    Content Writing
    Copywriting
    Search Engine Optimization
    Article Writing
  • $10 hourly

    • 4.3/5
    • (7 jobs)
    Customer Service Expert, knowing how to properly take care and handle customers' concerns, adjust to their moods, offer options that will benefit both the customer and the company, and satisfy requests to the best of my ability in line with the company's interest and policy. I have 10 years of Strong background in Customer Service from several International companies such as JP Morgan CHASE and Co. and Thomson Reuters to mention a few. 4 years of experience working remotely at home as a freelancer with less or no supervision for US and AUS-based companies. 3 years as an Accountant with Analog Devices handling Accounting and Payroll related tasks. Familiar with using Gorgias, Slack, Shopify, Zendesk, Salesforce, etc. I have a reliable and stable internet connection of 150 Mbps and a backup device in case of unexpected internet interruption. I have both a laptop and desktop ready for work and I am flexible to any given schedule. A Bachelor's degree holder in Business Science in Accountancy from one of the reputable Universities in the Philippines. Vocational Certificate and several certifications from different seminars and training that I have attended such as 3d annotations for lidars, Bread and Pastry Production NCII, Basic Life Support, Pediatrics, Geriatrics, and First Aid.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Order Processing
    Hospitality & Tourism
    Legal Research
    Multitasking
    Order Entry
    Customer Service
    Baking
    Cost Accounting
    First Aid
    Financial Accounting
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    Construction manager for Meralco Energy Inc. with a record of success overseeing all phases of multi-million Electrical scope construction projects. Handling Electrical project all over the Philippines which includes Industrial, Commercial, Retail, Residential and BPO SBUs. Experienced in project planning and development, project estimate and proposal making, implementation and commissioning & project turnover to proponent. I am able to execute, implement and meet client's expectation, budget and timeline. I would like to venture online jobs and earn while using my time at home. I am very skillful in manipulating computer and I also have a lot of time to spare. An Electrical Engineer with experience in the Electrical Execution of EPCM projects in the Energy and Chemical Industries for FEED, Detailed Engineering, Decommissioning and As-built stages. Has undergone training for 2D and 3D software such as Microstation, AutoCad, SP3D, AutoPlant, PDMS and other discipline software like Dialux and Luxicon. Has also experience in building maintenance, specifically dealing with renovation projects, defining scope of work and specifications. I do building QS specifically Mall, Residential Buildings, Hotels and I can easily covert it to Bill of Materials. I also do shopdrawing checking and reviews.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Real Estate
    Communications
    Customer Service
    Scheduling
    Virtual Assistance
    Budget Management
    MicroStation V8
    Electrical Drawing
    2D Design
    Project Management
    Contract Drafting
    Electrical Engineering
    Autodesk AutoCAD
  • $20 hourly

    • 4.7/5
    • (15 jobs)
    Hi everyone, welcome to my profile! I currently live in LA, moved recently, just waiting for my new papers to update on Upwork. As an experienced property manager and real estate agent specializing in short and long term rentals, I am excited to introduce myself and offer my services to support your business growth. With over 8 years of industry expertise and a keen understanding of the intricacies of property management, I am confident in my ability to elevate your properties to new heights of success. In addition to my extensive experience in managing reservations, optimizing listings, and ensuring exceptional guest experiences, I bring expertise in bookkeeping and QuickBooks management tailored to short-term rental businesses. My proficiency in financial tracking and reporting will provide invaluable support in maintaining financial health and maximizing profitability. Everyday tasks involved in this role, including: Providing exceptional guest communication and customer service Efficient calendar and pricing management Streamlining listings through channel managers Setting up automated messages for enhanced guest engagement Coordinating maintenance issues and scheduling contractors Ensuring smooth turnover by scheduling professional cleaners Effectively handling damage claim disputes Managing security deposit collection What sets me apart? Let me highlight some key aspects: 1. Extensive Expertise: With a proven track record of managing properties online, I have immersed myself in the intricacies of the industry. From managing reservations to optimizing listings and maximizing revenue, I understand the nuances required for success. 2. Mastering the Online Travel Landscape: I am well-versed in leveraging major online travel agencies (OTAs) such as Airbnb, VRBO, Trip Advisor, Expedia, Booking.com, Agoda, and more. My ability to navigate these platforms with finesse ensures your listings receive the visibility they deserve. 3. Seamless Integration: I have hands-on experience with various property management systems, including Streamline, IGMS, Hostaway, Guesty, and Wubook. This expertise guarantees a streamlined operation, eliminating administrative headaches and enabling you to focus on what matters most—delivering exceptional guest experiences. 4. A Passion for Hospitality: I genuinely enjoy connecting with guests, ensuring their comfort, and exceeding their expectations. My commitment to providing unparalleled service will leave a lasting impression on your guests, leading to positive reviews and repeat bookings. 5. Reliable and Resourceful: I thrive in fast-paced environments and excel under pressure. With experience managing over 200 properties concurrently, I possess the organizational skills, multitasking abilities, and problem-solving acumen necessary to handle any situation that arises promptly. 6. Comprehensive Support: From initial setup to ongoing maintenance and everything in between, I offer comprehensive support throughout the entire property management lifecycle. Whether it's handling guest inquiries, coordinating cleaning and maintenance services, or managing dynamic pricing strategies, I've got you covered. 🔹 Leading Online Travel Agencies (OTAs): Airbnb, Booking.com, VRBO, TripAdvisor, Expedia 🔹 Streamlining Operations and Channel Management: Guesty, Wubook, Turnoverbnb, Smartbnb, IGMS, Help Scout, Streamline, Hostaway, Guesty Buildium 🔹 Project and Task Management: Asana, Monday app, Trello 🔹 Communication and Collaboration: GroupMe, Help Scout, Mailchimp, Slack 🔹 Smartlock Apps and Security Cameras: August App, RemoteLock, Schlage, Kaba, Ring app, Ring Central, Blink, Ring app I am eager to bring my diverse skill set and dedication to excellence to your team and contribute to the continued success of your property management endeavors. Thank you for considering my application. Warm regards, Suzie
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Client Management
    Hospitality & Tourism
    Microsoft Office
    Administrative Support
    Customer Service
    Task Coordination
    Management Skills
    Email Communication
    Chat & Messaging Software
  • $60 hourly

    • 4.8/5
    • (15 jobs)
    Good day! My name is Constance, and I have been a freelance editor, marketer, and writer since 2007. To assist with my craft, I earned a bachelor’s degree in English in May of 2009; I also earned an MBA in March of 2023. I am a native English speaker. I am open to short and long term work opportunities and have a negotiable rate. With a strong work ethic, unsurpassed organizational skills, and impeccable time management abilities, I am a fantastic candidate for your current and/or upcoming project(s). I am readily available to all my clients and focus on their needs and goals. I have experience in administrative work, editing, writing, social media management, marketing, event planning, content specialization, project management, and other areas. I also have used MS Office, Open Office, ArcView, Google Drive, Adobe programs, Quickbooks, Quicken, ResWare, Mail Chimp, virtual conferencing apps, and other related programs. Please note that my rate is negotiable. I am also available to start at your convenience.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Marketing
    Editing & Proofreading
    Virtual Assistance
    Team Building
    Data Entry
    Organizer
    Copywriting
    Administrative Support
    Creative Writing
    Communications
    Social Media Marketing
    Project Management
    Business Writing
    Event Planning
  • $12 hourly

    • 4.4/5
    • (5 jobs)
    I am a self-driven professional who aims at excellence in everything that I do. I am very proud to point out the following skills that I have acquired over 20years of work experience: - Excellent in training and coaching team members therefore increasing team morale - Excellent in collaboration to get things going and done accurately and on time. - Creative when it comes to finding ways on how to improve operations and overall efficiency (this what the owner of MacMayer Printers, my boss, said to me during assessment) - Excellent at planning new projects and making sure that whatever plan is approved, will be the actual outcome. I have highlighted my experience in MacMayer Printers as it was where I was able to show my real potential. The company started out as just a small trading company but my boss decided that she wanted to enter the printing industry because of its earning potential. So, she just brought me with her to a supplier of offset printing machines and bought one. We didn't know anything about printing. She just gave me a month to get the machine running in good condition and start the printing business. After a month, with a lot of self-study on the industry, market and process, the printing business started. A year after, I was able to add 1 more 6-color offset printer since the business was already picking up. Jollibee, Petronas, Waterfront Hotel, Xlibris were some of our clients, to name a few. After 3 years, we branched out to Mindanao. When it came to high quality printing, it was MacMayer that clients went to. It was a one-woman show at first, from conception, printing production to sales. After 1 year, since I could no longer handle everything on my own, we already made a proper organizational structure. I don't give up easily, don't take no for an answer, and I always encourage people to try everything they could before they say, something is impossible to do.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Critical Thinking Skills
    Research & Strategy
    Project Risk Management
    Leadership Skills
    Team Alignment
    Team Management
    Project Plans
  • $18 hourly

    • 4.5/5
    • (3 jobs)
    Hi there! My name is George. I am a well-versed virtual assistant and customer service expert with 9 years of experience providing tailored support to individuals and businesses. Helping others and sharing knowledge are two beliefs I impart every day. My experience, positive attitude and willingness to help others allow me to excel in any roles I am in. No matter the length of the project my goal is to make your business better than what it was before I came into the picture. When my clients win, I win! Let’s chat about how I can help! My expertise: Property management OTA management Bookkeeping Sales & Marketing Digital Marketing Administrative work Email & Chat management Technical Support Team management Customer Satisfaction My skills: Excellent Quality Customer Service Great Communication Flexible Problem Solver Critical Thinker Quick Learner Attention to detail Minimal to No Supervision Time Management Email Management Social Media Management Bookkeeping Calm and Decisive Under Pressure Self Motivated Familiar with Microsoft Office Familiar with Canva Familiar with Slack, Zoom and Cliq Familiar with Kartra Familiar with Asana Familiar with multiple CRM Familiar with multiple OTAs Familiar with multiple channel managers Web Research Accustomed to working with deadlines Team Player
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Real Estate
    Executive Support
    Administrative Support
    Communications
    Lodgify
    Customer Support
    Travel & Hospitality
    Xero
    Kartra
    Property Management
    Customer Acquisition
    Sales Strategy
    CRM Software
    Customer Service
  • $20 hourly

    • 4.8/5
    • (28 jobs)
    ✅ Meticulous attention to detail and a knack for fostering seamless collaboration among cross-functional teams. ✅ Committed to excellence, poised to elevate your marketing initiatives with strategic planning and efficient execution. ✅ Proven track record of efficiently managing marketing initiatives from conception to execution.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Technical Support
    Management Skills
    French
    Team Management
    Shopify
    Administrative Support
  • $30 hourly

    • 5.0/5
    • (57 jobs)
    Over 5 years experience in budgeting, bookkeeping for both projects and organizations: AP, AR and payroll. QuickBooks Desktop and QB Online, Wave Accounting. As an Online Business Manager, she transferred a 75+ FTE medical VA crew to TimeDoctor 2.0 and to Monday.com. All in less than a month, 6 hours/week.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Namely
    Zendesk
    Intercom
    ChatGPT
    QuickBooks Online
    Candidate Evaluation
    Recruiting
    Team Building
    Candidate Management
    Procedure Development
    Human Resource Management
    Human Resources Consulting
    Organizational Design & Effectiveness
    Customer Service
  • $85 hourly

    • 5.0/5
    • (6 jobs)
    A results-oriented project manager with 10 years of experience managing projects and programs: planning, building, and managing project teams, with additional experience in strategy consulting and process development. Effective communicator with a wide range of internal and external stakeholders, liaising effortlessly between technical and business teams. Largely focused on strategy and conducting analyses to ensure projects align with business goals.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Business Operations
    Executive Support
    IT Project Management
    Program Management
    Salesforce
    Product Management
    Project Management
    Scheduling
    Basecamp
    Project Plans
    Agile Project Management
    Milestones
    Asana
  • $17 hourly

    • 5.0/5
    • (14 jobs)
    Customer service rockstar with years of experience in Customer Service, Team Management, Content Writing, Book Review, and App Review. I also have experience using Pipedrive, Mailchimp, QA Testing and WordPress. Recently earned certification for Zendesk. I have 15 years of experience in Customer Service. I spent 9 years in a call center provide phone, chat, and email support for a US-based client. After that, I worked remotely as a Virtual Assistant for an Australia-based client for 2 1/2 years. I also have a background as a donations specialist for Activated Ministries for 2 1/2 years, catering donors via phone. I also have an experience as a software/app tester. I'm currently working as Customer Success Manager for almost 4 years with experience in SaaS company, client retainment, client relationship and testing.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Innovation Strategy
    Customer Retention
    Management Development
    Business
    Interpersonal Skills
    Creative Writing
    WordPress
    Customer Support
    Customer Service
    Article Writing
    Content Writing
    HubSpot
    Zendesk
    Online Chat Support
  • $16 hourly

    • 4.9/5
    • (24 jobs)
    Hi, my name is Alice, an Italian native speaker. I was born and raised near Venice, North Italy and now I'm living in Lisbon, Portugal. I started my working career in 2008 and a few years later I chose to go to the University of Ferrara, a field of studies in psychology, sociology and philosophy, which I loved. However, after two years of study my desire to grow in the practical field of work was greater, to the point that I chose to test myself since I wanted to learn and grow personally by trying directly. So I moved to London in 2013 without knowing the English language, it was a great challenge for me but I learned the language very quickly so much that I loved working in contact with customers, building a relationship of trust that then led the customer to always "come back to visit me". After 4 years in London where in the meantime I was doing some easy translation jobs as well, I returned to Italy where I spent a year in Sardinia and another year in Turin, where I did various jobs and where, I spent my free time reading, drawing and studying music, which have always been my passions. When I was in Turin, I wanted to do more, I wanted to put myself back in the game and in fact I started a new challenge in a call center, as an insurance seller. I liked it so much that I became the top performer in the company. After several achievements and satisfactions, while I was in Turin I got a job proposal from Lisbon, in customer support, at the same time I felt I wanted to increase my knowledge and want to improve myself even more, so I accepted. I worked for the company for a year, from October 2018 to October 2019. Then I started my freelance full-time career in Translations and Customer Service/Support. I have always been passionate about the human mind, always looking for new training opportunities, always willing to learn and test myself to achieve new goals through my determination, my reliability, wanting to grow personally with the desire to be part and create a positive, open-minded, energetic and creative environment and projects.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Customer Support
    Stripe
    ActiveCampaign
    Customer Service
    Customer Satisfaction
    English to Italian Translation
    Online Chat Support
    Translation
    Email Support
    Help Scout
    Freshdesk
    Zendesk
  • $35 hourly

    • 5.0/5
    • (83 jobs)
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Project Management
    Laravel
    Communications
    Java
    Angular
    PHP
    Administrative Support
    React
    Technical Support
    Zoom Video Conferencing
    Customer Support
    Tech & IT
  • $150 hourly

    • 5.0/5
    • (59 jobs)
    Are you looking to automate and streamline your business? I'm John-Paul, an official monday.com partner with a wealth of resources available. With over 10 years of experience in project management, workflow design, and process improvement, I specialize in helping businesses optimize their workflows and processes. I bring a deep understanding of Six Sigma methodologies and hold a PMP certification, ensuring that projects are managed efficiently and effectively. My expertise includes: Business Management Project Management Process Improvement Workflow and System Design monday.com AI Make.com Zapier Lucid Chart Draw.io Jotform Sharepoint Microsoft Typeform FormStack Hubspot Asana Zoho Quickbooks Stripe Citrix Active Directory Slack Gmail Outlook Google Let's jump on a Zoom call and build your dream workflow together. I offer a free 30-minute consultation. I'm also Expert Vetted on Upwork, placing me in the top 1% of freelancers on the platform.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Security Infrastructure
    Customer Support Plugin
    Project Management
    Security Analysis
    Computer Network
    Security Management
    Critical Thinking Skills
    Customer Service
    Jotform
    Automation
    Infrastructure Management
    Project Plans
    Microsoft SharePoint
  • $75 hourly

    • 4.8/5
    • (17 jobs)
    My name is Sarah Cabrera-Saunders, and I bring a wealth of diverse experiences and qualifications to the table. As a dedicated veteran of the US Marine Corps, I proudly served for 10 years before being honorably discharged due to an injury. Currently, I work remotely, leveraging my skills and expertise from the comfort of my home office. Hailing from the vibrant city of Chicago, I embody my Italian American heritage. In terms of language proficiency, I am not only fluent in English (my first language) but also in Spanish, allowing me to effectively communicate with a broader range of individuals. Education-wise, I hold a Master's Degree in Marketing and Business Administration from Arkansas State University. Prior to that, I earned a Bachelor's Degree in Business Administration with a minor in Marketing from the University of Maryland. This strong academic foundation has equipped me with comprehensive knowledge and understanding in the field. With over 13 years of experience in Recruitment and Operations, I have honed my expertise in both B2C and B2B tech sectors. I possess an extensive software skill set, including proficiency in Greenhouse, LinkedIn Recruiter, Talent Hub, CareerBuilder, Arya, iCIMS, SmartRecruiter, Jobvite, Bullhorn, JazzHR, Zendesk, Os Helpdesk, Freshdesk, Google Suites, Jira/Confluence, Salesforce (Certified), InterCom, Slack, Trello, and numerous other project support applications. Additionally, I have hands-on experience in various HR functions such as developing and implementing SOPs, driving retention initiatives, managing onboarding processes, overseeing sales operations (both outgoing and incoming), fostering customer success, and providing financial assistance. In summary, I bring a diverse skill set, a strong educational background, and a wealth of experience to effectively contribute to your organization's goals and objectives.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Recruiting
    Client Management
    Candidate Evaluation
    LinkedIn Recruiting
    Zoho Recruit
    Recruiting Process Consulting
    Staff Recruitment & Management
    Communication Etiquette
    Account Management
    Employee Onboarding
    Greenhouse Software
    Salesforce CRM
    Project Management
    Business Operations
  • $50 hourly

    • 3.7/5
    • (12 jobs)
    Highly skilled and dedicated Research and Cloud Support Engineer with over 4 years hands-on experience. I possess excellent analytical and problem-solving skills and a strong ability to work with minimal supervision, adequate experience in deployment and usage of Microsoft Cloud solutions with growing interests in cyber security. My achievements includes: 1. Exceeding expectation for key performance indicator. 2. Employee of 4 consecutive months. 3. Beneficiary of the Microsoft monthly performance incentive. 4. Successful deployment of Enterprise applications ranging from Microsoft offerings to identity management services. Technical trainer (T4) for support Engineers. 5. 12% increase of customer satisfaction ratings during my tenure as escalation engineer.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Administrative Support
    Product Onboarding
    Sales Lead Lists
    LinkedIn
    Online Chat Support
    SaaS
    Email Support
    Technical Support
    Customer Service
    Data Entry
    Customer Support
  • $40 hourly

    • 5.0/5
    • (2 jobs)
    Experienced Project Manager with a demonstrated history of management in the information technology and services industry. Skilled in agile project management and traditional project management within PMI and ITIL standard. Experienced as Project Manager, PMP, Scrum Master, Product Owner, Business Analyst. Servant leader, team facilitator, great communication skills with extensive technical background, focused in Computer Science. Some of my favourites project management tools are: - Atlassian Jira, Confluence, Service desk - Microsoft Project, MS Visio, Azure DevOps Server (TFS) - Trello, Microsoft Teams - Excel, Google sheets "Management, is above all, a practice where art, science and craft meet."
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Transact-SQL
    Critical Thinking Skills
    Project Delivery
    Resolves Conflict
    Project Scheduling
    Project Plans
    Agile Project Management
  • $10 hourly

    • 4.9/5
    • (30 jobs)
    Are you looking for an awesome VA that could wear as many hats all at once? Do you need awesome graphics to go with your posts? Need a fresh mind to look at your Social Media? Look no further! You found the right person to help you with all your tasks with efficiency and greatness! I’m your go-to Virtual Assistant if you need any tasks done fast and with great attention to detail. I strive to always give my best to improve my skill and my work — believing and confident that with the right amount of determination plus skills, all tasks are achievable! I'm obsessed when it comes to the smallest of details, my eyes turn microscopic and my mind turn sharp, never missing anything and everything. I would go outside the box for solutions to problems. Give me a problem, I’ll give you ten different ways to solve it, added with additional problems you might encounter with 5 different ways to avoid it. As a Social Media Manager and a Graphic Designer, I enjoy the thrill of being able to come up with unique ways to draw more people in, and the engagement from the people. Nothing pleases me more than a clean and creative Social Media page. With my advanced age, and my habit of learning every single thing that goes on in the world, I am up-to-date with every new social media trend, giving you a guarantee of a page that is trendy and modern. And with that, my designs are up-to-date with the fast changing world. I am like a ‘chameleon’ with my designs, adapting to what fits with your brand and your company! Not just that, but I make sure that they are of the best quality that you can ever have! My Social Media Management Skills 📌 Devise and Implement a Social Media Strategy 📌 Manage Social Media Sites (Facebook, Instagram, Twitter, YouTube) 📌 Search for New Content to Post 📌 Hand out Reports Using Analytics and Insights 📌 Create and Design Graphics and Videos to Enhance Content My Virtual Assistant Skills 📌 Data Entry 📌 Typing 📌 Transcription 📌 Internet Research 📌 CRM management 📌 Email Marketing and Management 📌 Proficient in Microsoft Office Applications (Word, Excel, Powerpoint) 📌 Project Management 📌 LinkedIn Research 📌 Article Writing 📌 Content Writing 📌 Blogging 📌 Travel Planning 📌 Calendar Management Graphic Design Skills 📌 Poster Designs for Content and Events 📌 Invitations (Wedding, Birthday, Holiday) 📌 Logo Design 📌 Resizing of Pictures 📌 Mock-ups 📌 Creation of Templates Software Proficiencies 📌 Slack 📌 Asana 📌 SmartSheet 📌 Zoho 📌 Mailchimp 📌 Adobe Photoshop 📌 Adobe Illustrator 📌 Adobe Premiere Pro 📌 Adobe After Effects 📌 Canva 📌 Dropbox 📌 Google Docs 📌 Google Drive To me, what the client wants, the client gets. I am ready to go out of my way to do a job well done and give satisfaction to my clients. I am a dedicated worker who can get the job done quickly and accurately. I am trustworthy and reliable, and I have the ability to both lead and follow well. Since reliability is important to me, all of my efforts are forthright.
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Graphic Design
    Zoho CRM
    Adobe Photoshop
    Scheduling
    Social Media Content
    Microsoft Office
    Social Media Content Creation
    Organizational Behavior
    Meeting Agendas
    Adobe Premiere Pro
    Adobe Illustrator
    Personal Administration
    Canva
    Social Media Management
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    TOP RATED FREELANCER with 10,000+ Hours, 100% Job success, and Top Rated Badge I have extensive experience in providing top-rated customer service. I aim to be the best customer support for your project. I have been into first-rate customer service for ten years and have always been the service superstar for the projects I was involved in. I am up for customer service/support, chat support, email handling. My top skills are; -Excellent phone etiquettes -Strong English skills(written and verbal) -Excellent email handling -Customer handling -Excellent customer experience manager -Extensive experience as a customer service representative
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Technical Support
    Email Communication
    Communication Etiquette
    Administrative Support
    Customer Service
    Virtual Assistance
    Customer Support
    Customer Retention
    Online Chat Support
    Email Support
    Phone Support
    Order Tracking
  • $25 hourly

    • 4.8/5
    • (14 jobs)
    I worked in BPO and ITO Industries as Technical Support Representative, IT Sevice Desk Specialist and Customer Service Representative for almost 15 years. I can work independently or in a group setting and provide excellent customer service experience through calls, chats and emails. I also worked as an Executive Virtual Assistant for an International company in the US. Regards, Babylyn
    vsuc_fltilesrefresh_TrophyIcon Time Management
    Administrative Support
    Stripe
    Google Workspace
    File Management
    Helpdesk
    Gorgias
    Email Communication
    Chat & Messaging Software
    Customer Service
    Intercom
    Order Tracking
    Email Support
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