Katelyn Ramrattan
Lake Worth, FL 33463
Highly motivated, results-focused individual with top-notch customer service skills. I am detail-oriented and have over a decade of experience with an array of CRM platforms. I pride myself on being dependable, confident, and punctual.
Work Experience
OmniBay Financial - July 2021- May 2022
Customer support and contracting auditing.
Gaggle- Feb 20, 2018-July 2021
Safety representative
I review a variety of platforms involving student interactions, posts, videos, pictures, and much more. I make sure the content is appropriate and not a threat or danger to either another person or the student themselves. It is very rewarding work.
Test booker
Travelzoo – June 2019- January 2021
As a test booker, I review advertisements before they are released to the public for errors, misprints, and false advertisements. I call and act as a secret shopper contacting various vendors to confirm pricing and perks in order to provide the best customer service possible to Travelzoo members.
Travel Agent
World Travel Holdings - Work at Home November 2016 to 2017
I am a full-service travel agent assisting in all aspects of travel. I have extensive apollo and sabre experience. I have used both systems for over 7 years. I assist clients with corporate and leisure travel from start to finish. I book cruises, flights, hotels, and car rentals. I also add on shore excursions, transfers and have the ability to book all-inclusive vacations. I have worked with Sabre and Apollo for many years and am very proficient in both applications. I provided knowledge of ports of call as well as travel planning itself. I am extremely proficient in the travel industry.
Transcriptionist
Net Transcripts - Virtual
Customer Service Representative
TeleTech - Work at Home September 2015 to May 2016
Responsibilities
I interact with customers and help them with purchases and delivery. Troubleshooting problems with online purchasing is also a daily task. I input orders and maintain a professional quiet workplace while working at home.
Skills Used
My typing and telephone skills are necessary for this position.
Hygiene Schedule Coordinator
Dr. Greg Diamond - New York, NY 2014 to 2015
At this very busy periodontal office, I am the dental hygiene coordinator. I am in charge of billing and receiving payments for accounts payable. Filling the schedule accordingly for the doctors is also a major part of my position. I answer the multi-line phone and field any and all questions and concerns pertaining to the office. My customer service skills are definitely put to a test on a daily basis here.
Server
Park Avenue Summer - New York, NY 2010 to 2012
Catering to the needs of guests to create the perfect experience. I am experienced in micros and aloha computer systems. The hospitality industry has allowed me to gain the knowledge needed to work with the public efficiently.
Dental Assistant
Dr. Wolf DDS - East Greenwich, RI 2008 to 2009
East Greenwich, RI
As a dental assistant, I was able to learn dental terminology and dental procedures within a general office. This created a yearning for a career in the dental field. I was exposed to four-handed assisting and overall aspects of a dental office.
Cruise Director
American Canadian Caribbean Line - Warren, RI 2004 to 2007
Here I was a cruise director of a one hundred-passenger vessel. This ship sailed throughout the Caribbean, parts of Canada, and the United States. I was in charge of all customs and immigration relations as well as all money aboard the ship. This entailed collecting/billing payments for various activities. I oversaw the hotel department, which cleaned the cabins and also served the meals. I had to know the specifics of the cabins as well as check to make sure they were up to standards at all times. In addition, I was in charge of all passenger activities both off and onboard the ship, therefore I am extremely knowledgeable of the ports.
Orthodontic Assistant
Dr. Alan Smith, Tollgate Orthodontics - Warwick, RI 2002 to 2004
to take impressions, the placement and removal of appliances, as well as Brite smile teeth bleaching system.
Lab Technician
Dr. Mark Lemchen - New York, NY
Here I work in the lab as a lab assistant pouring and trimming models. I am in charge of ordering all supplies and work closely with the labs in order to attain the correct appliances per their due date. Dolphin Management and ortho tech are the programs, which are used here. I also prepare and order Invisalign aligners as well as sure smile wires.
Education:
Florida Institute Technology - Forensic Psychology major 2018-present
High school diploma
North Kingstown High School - North Kingstown, RI
1999
dental hygiene
Community College of RI - Warwick, RI
Skills
Customer Service (10+ years), Transcription (3 years), Travel Coordination (7 years), Typing (7 years), Data Entry (3 years), Schedule Appointments (5 years)
Time Management
