I’m a virtuous, honest, and trustworthy Virtual Assistant who can do a wide-array of things online, a Customer Support Specialist expert in email and technical field, and an E-Commerce assistant and store manager with all around experience from sourcing to customer support. I am a tech and internet savvy, highly organized, keen in details, goal-oriented, and a team player but can be independent. I have a can-do attitude, able to multitask with efficiency and most of all I learn fast with or without guidance.
I have a degree in Bachelor of Arts in Mass-Communication major in Journalism and have been working for 16 years now, 5 years locally and 11 years online.
Website Administration and Design (WordPress with Elementor plugin)
Social Media Graphics Design (Cover photo, profile picture, logo, LinkedIn banner, etc.)
Document formatting, editing, PDF to Word conversion
Dropshipping Website, Shopify website management
*Website design requires full and clear instruction and a sample website or a draft of the website you want to create
Here are the skills I acquired as well as the systems and applications I am familiar with.
Communication: Customer support, email/chat support, technical support
Computer and Internet proficiency: Web research, documenting, data encoding/uploading, basic SEO, website content QA, software testing, product testing, administrative tasks, refund processing, chargeback and dispute processing, product shipment, social media management, keyword research
Web content: Article writing, blogging, copywriting, proofreading, editing
Graphic design (Beginner level): Photo editing, photo background removal, website banner, graphic ads, catalogue, brochure, simple logo.
Virtual Assistant: Organizing, file management, scheduling, website management, document formatting
Documentation: Microsoft Office (Word, Excel, Powerpoint), Google Docs, Google Drive, Pivot
Web: SharePoint, WordPress blog, WordPress plugin installation and configuration, WordPress management, WordPress setup via cPanel (Hosting), Website installation, GoDaddy, BigCommerce, Elementor
E-Commerce Platforms: Magento, Shopify, Amazon Seller Central, BigCommerce
Image Editing: Adobe Photoshop, Canva
Social Media: Facebook, Twitter, Instagram, Hootsuite
Tools: Screencast-O-Matic, Awesome Screenshot
Communication: ZenDesk, Intercom, Freshdesk, Discord, Skype, Hangout, Slack
Shopping cart software: Ultracart
Web payment systems: PayPal, Stripe, Braintree
Others: ClickBank, MemberMouse, Lime Light CRM, Basecamp, SalesForce, Gorgias, Acuity, Hunter.io
Dropshipping knowledge: Shopify, AliExpress, Dropified
Basic WordPress Installation
Lead Generation (Emails)
Social Media Manager
Social Media Assistant
Website Quality Assurance
Web Content Editor
Web Content Proofreader
Acuity Setup (Advanced)
Website Building using Elementor