Hire the Best Client Administrators

I have more than 5 years of combined experience in the customer care service industry with focus on the US Healthcare system and with almost 3 years in the quality control field. With a strong background in virtual assistance and medical assistance, combined with extensive experience in email management, project coordination, client interaction, staff onboarding, and quality assurance. I am confident in my ability to contribute effectively to your team. I am also HIPAA Certified! I am proficient with the use of the following tools: • Microsoft office • Google suite applications – calendar, document, spreadsheet, slides • Document storage – Dropxbox, Google drive, and other cloud services • Communication software – Vicidial, Skype, Slack, Viber, Whatsapp, Wechat, Teams, and Zoom • Email services – Yahoo, Google, Outlook live • EMR - Practice Fusion, AthenaOne Health, RITA, WoundAlly • Medical Coding/Billing - APEX • Adobe Acrobat I have great experience working on the below-mentioned functions: • Patient Registration/Intake (Including HPI completion) • Insurance Verification • Pre Authorization Request and verification • Provider PIN calling ( for verifying provider TAX id, NPI, and billing address) • Medical Records Management • Medical Coding and Billing, Charge Coding • Referral Management • Disability/Leave Forms • Quality Control • Staff Recruitment, Onboarding, Training and Protocol QA I would love to discuss more about what I can bring to the table, feel free to reach out and we can get the ball rolling. Looking forward to assisting you, Isabelle

Looking for a skilled medical assistant to improve your business operations? Your search ends here! Bring me on board today! 📍 My Expertise and Skills: • Skilled in managing EHR/EMR systems including AdvancedMD, PrognoCIS, AthenaOne, Easybills, eClinicalWorks, and IMS • Familiar with insurance benefits and eligibility verification • Proficient in handling phone calls and emails • Skilled in scheduling, rescheduling, and confirming appointments • Capable of conducting prior authorization checks for various procedures and diagnosis codes • Experienced in managing medical referrals • Knowledgeable in using Availity, Pverify, & insurance portals • Able to provide reception support and post payments • Experienced in receiving and submitting medical records • Familiar with medication shipment processes • Capable of ordering and checking labs • Experienced in virtual assistant tasks for medical offices • Proficient in medical administrative responsibilities • Skilled in patient follow-ups using Zendesk, Zoho Desk, and Freshdesk • Proficient in accurate data entry • Knowledgeable in CRM management systems such as Salesforce, Zoho, Pipeline, and Hubspot With over 9 years of experience in the US healthcare sector, I am a skilled medical virtual assistant eager to collaborate with healthcare professionals, hospitals, wellness organizations, and humanitarian initiatives. I specialize in managing provider schedules, handling prior authorizations, processing medication refills, conducting HIPAA verifications, and making outbound calls. I thrive in fast-paced virtual environments and consistently exceed customer satisfaction benchmarks. I am excited to contribute my skills to your team and am available to schedule a meeting at your convenience to discuss potential collaboration.

Bilingual Virtual Assistant and Customer Support Specialist with hands-on experience supporting healthcare organizations, agents, and clients in fast-paced remote environments. I specialize in customer service, scheduling, insurance verification, and administrative support. I have experience working with high call volumes while maintaining professionalism, empathy, and accuracy. In my previous roles supporting healthcare companies and virtual clinics, I assisted patients and agents with applications, policy information, appointment scheduling, and insurance eligibility verification while maintaining strict HIPAA compliance. I am highly organized, adaptable, and comfortable using multiple systems at once while communicating clearly with clients and team members. Services I can help you with: • Customer Support (Phone, Chat, Email) • Virtual Assistant Tasks • Appointment Scheduling & Calendar Management • Insurance Verification • CRM Updates & Data Entry • Patient Support & Intake • Call Handling & Follow-ups • Administrative Support • Spanish ↔ English Communication Tools & Skills: • CRM Systems • Remote Call Platforms • Microsoft Office / Google Workspace • Appointment Scheduling Systems • Insurance & Healthcare Documentation • High-volume call handling • Bilingual Communication (English & Spanish) I am committed to providing reliable support, clear communication, and a positive experience for every client and customer. If you’re looking for someone organized, professional, and experienced in remote support, I’d be happy to help your business run smoothly.

Customer Support | Executive Virtual Assistant | Medical VA | Shopify & E-commerce Specialist I'm a Customer Support and Executive Virtual Assistant with 10+ years of professional experience supporting healthcare practices, e-commerce businesses, law firms, and technology companies. Throughout my career, I've helped businesses streamline operations, deliver exceptional customer experiences, and keep day-to-day operations running smoothly. I've worked with international clients across the United States, Europe, and Australia, supporting California-based medical practices, international Shopify brands, and legal firms. Whether it's handling customer support, managing executive calendars, coordinating patients, or resolving complex order issues, I take ownership of every task and work independently with minimal supervision. What I Can Help You With Executive & Administrative Support Calendar and inbox management Executive support and travel coordination CRM management and documentation Vendor and supplier coordination Process improvement and workflow organization Customer Support Email, live chat, phone, and SMS support Zendesk and CRM ticket management Conflict resolution and customer retention Social media messaging High-volume customer communications Shopify & E-commerce Order processing and fulfillment Returns, refunds, exchanges, and replacements Shipping investigations and courier coordination Inventory updates and product management Customer support across multiple Shopify brands Medical Virtual Assistant Patient scheduling and appointment coordination Patient onboarding and follow-up communication Prescription coordination with pharmacies Laboratory coordination (Quest, Genova, Alletess, and other diagnostic providers) Medical records management Provider calendar management Legal Reception & Client Intake Answer inbound inquiries Qualify leads Schedule consultations Maintain HubSpot CRM Coordinate follow-up communications Tools & Platforms CRM & Customer Support HubSpot Zendesk Shopify Calendly Slack Zoom Medical Platforms Charm Health MindBody OutSmart EMR Productivity Google Workspace Microsoft Office Canva ChatGPT Why Clients Like Working With Me ✔ Excellent written and verbal communication ✔ Highly organized and detail-oriented ✔ Quick learner who adapts to new systems ✔ Comfortable working across U.S., European, and Australian time zones ✔ Trusted with confidential business and patient information ✔ Proactive, dependable, and able to work with minimal supervision I'm committed to providing reliable support that allows business owners and executives to focus on growth while I handle the day-to-day operations with professionalism and efficiency. If you're looking for someone who can represent your business professionally, communicate effectively with customers, and become a dependable long-term team member, I'd love to work with you.

I help founders, executives, and growing teams stay organized, manage day-to-day operations, and make sure important priorities don’t fall through the cracks. My experience covers executive and administrative support, operations coordination, account management, team leadership, bookkeeping, recruitment, customer service, and trust and safety. I have managed remote teams, coordinated international accounts, supported healthcare recruitment, maintained financial records, and handled sensitive verification work for Upwork. I’m not just here to complete a list of tasks. I take ownership, anticipate next steps, organize moving parts, and create dependable workflows that help businesses run more smoothly. WHAT I DO 👔 EXECUTIVE & ADMINISTRATIVE SUPPORT I help executives manage priorities, communications, schedules, documents, records, follow-ups, research, and recurring administrative responsibilities. I work with discretion and understand how to handle confidential business information professionally. 🗂 OPERATIONS & SYSTEMS COORDINATION I bring structure to scattered tasks and recurring processes. I can organize workflows, maintain trackers, document procedures, coordinate handoffs, monitor deadlines, and keep projects moving. My support includes: SOP and process documentation Project and task coordination Workflow organization Deadline and follow-up tracking Team accountability Onboarding processes Quality-control checklists Status reports and operational updates CRM and database organization 🤝 ACCOUNT & CLIENT MANAGEMENT I currently manage an international client account and lead a four-person remote team. I coordinate workloads, monitor service quality, handle client and customer communications, resolve escalated concerns, and keep daily operations organized. 👥 TEAM LEADERSHIP & RECRUITMENT I have managed teams across customer service, account operations, and healthcare recruitment. For a North Carolina healthcare company, I led a five-person team supporting nurse recruitment and onboarding. I can assist with candidate outreach, interview scheduling, applicant tracking, onboarding requirements, follow-ups, training coordination, and recruitment database management. 📊 BOOKKEEPING & FINANCIAL ADMINISTRATION I have hands-on QuickBooks experience and can support: Invoicing and payment tracking Financial record maintenance Basic financial reports Supplier and customer coordination Account inquiries Transaction documentation 💬 CUSTOMER SERVICE & COMMUNICATION I provide clear, professional customer support across digital channels. I can manage inquiries, track unresolved issues, handle escalations, maintain response standards, and help improve customer-service workflows. 🔐 TRUST, SAFETY & CONFIDENTIALITY As part of Upwork’s Identity Document Review team, I verified freelancer and client documents according to platform procedures. This strengthened my attention to detail, judgment, confidentiality, risk awareness, and ability to document decisions accurately. MY STRENGTHS Proactive Follow-Through · Executive Support · Operations Coordination · Process Documentation · Account Management · Team Leadership · Recruitment Support · Bookkeeping · Customer Service · Confidentiality · Problem-Solving TOOLS & SYSTEMS QuickBooks · CRM Platforms · Project Management Software · Customer Support Systems · Spreadsheets · Reporting Tools · Social Media Platforms · Remote Collaboration Tools I’m based in the Philippines (UTC+8) and can support international executives and distributed teams. If you need a dependable Executive VA who can organize the details, coordinate your operations, and take genuine ownership of the work, let’s talk.

Hello! I’m a healthcare content writer and claims professional with a background in pharmacy, medical coding, and insurance operations. I’m a licensed pharmacist and certified medical coder, and I’ve written for brands like Igloo Insurtech and Natralus Skincare, so I’m comfortable creating content for regulated B2B, B2C, and healthcare audiences. I also bring recent WHO training in clinical trial design and implementation, research protocol writing in public health, and scientific manuscript writing, which adds a research-minded layer to the work I do. I write SEO-friendly health articles, website copy, patient guides, insurance explainers, and product education that sound clear and useful. I also support claims workflows, medical billing-related documentation, and process improvement work, and I’m open to HEOR-adjacent, PV-adjacent, and CRO documentation or writing projects when a client needs someone who understands both the content and the system behind it. My background in claims analysis, operational leadership, compliance, and medical coding helps me move between writing and operations with a steady hand. If you need someone who can write clearly, review carefully, and handle healthcare work with real-world context, I can help. I’m especially useful for clients who want one person who can bridge content, claims, billing, and research-facing support without losing accuracy.