Hire the Best Relationship Managers
in Mexico

I am a dynamic and versatile professional with a broad skill set spanning marketing, customer support, virtual assistance, quality assurance, sales, tech support, and digital marketing. With a passion for delivering exceptional service and driving business success, he excels in leveraging his diverse expertise to improve processes, enhance customer satisfaction, and drive growth in a fast-paced digital landscape. As a Marketing Specialist, he possesses a deep understanding of digital strategies, including social media marketing, SEO, content creation, and campaign optimization, to help brands expand their online presence and connect with target audiences. His knowledge of Digital Marketing allows him to design and implement innovative strategies that deliver measurable results. In addition to his marketing prowess, he is highly skilled in Customer Support and Customer Care, adept at creating positive experiences and building long-lasting relationships with clients. His experience as a Virtual Assistant has honed his ability to manage tasks efficiently, from scheduling and email management to research and data organization, making him a reliable asset to businesses in need of seamless administrative support. A strong background in Quality Assurance has made him an expert in ensuring that products and services meet high standards, improving both internal processes and customer satisfaction. With his Sales experience, he excels in identifying opportunities, nurturing leads, and closing deals that contribute to business growth. With a deep technical understanding, he also provides Tech Support, helping customers troubleshoot and resolve issues quickly and efficiently. His versatile skill set, combined with his problem-solving abilities and customer-first mindset, makes him a go-to professional for businesses seeking comprehensive support across multiple domains. I combine strategic thinking with a commitment to excellence, ensuring that clients receive top-tier service across all touch points while consistently driving business performance forward.

I help global organizations deliver AI and digital transformation initiatives that improve governance, compliance and operational efficiency. Over the past 5+ years, I've led enterprise initiatives across 30+ countries, delivered global SaaS solutions and supported the optimization of 200+ software applications and licenses while working with cross-functional teams spanning Product, IT, Legal and Compliance. My expertise includes: - Product Ownership: Owning backlogs, defining roadmaps, and prioritizing business needs across operations, compliance, and finance. - Operations Management: Optimizing 200+ software applications and licenses while supporting cross-functional teams (Product, IT, Legal, Compliance). - Agile Delivery: Facilitating Scrum/Kanban ceremonies, managing Jira/Confluence, and ensuring high-value feature delivery. - Governance & Compliance: Implementing frameworks that meet internal standards and regulatory requirements for enterprise SaaS solutions. Recent roles include Enterprise Global Solutions Owner at Pluxee International and Product Owner at Cooperative Computing, where I defined compliance-related workflows and improved CI/CD deployments. I am ready to bring this strategic and operational expertise to your next project.

Business Development Sourcing Sales Company Research Negotiation Planner-Buyer Customer Service High Quality Job Team Work Proactive Continous Improvement

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

I am a Graphic Designer with ample experience in the development of promotional material for a wide variety of products and services, as well as projects that require Branding, Stationary Design and Editorial Design, such as magazines and other printed and digital publications. Over 26 years working in the Graphic Arts industry, working on different fields and areas where results must be met under strict deadlines, constantly searching for interesting projects where I can contribute to get results done. I am passionate about creating unique solutions for my clients, working together and maintaining clear communication to ensure the best results and the most gratifying experience. I specialize in Branding and stationary + collateral design, keen on establishing design guidelines and maintaining coherence throughout all applied material. Projects more focused on Editorial Design are also a big part of what I do, having worked on several magazines and other material, such as annual reports, brochures, information memorandums, business proposals, etc. I hope you find my qualifications are a matching fit for your needs, I am at your service for any questions or comments, thank you.

Hi, I'm John (Jonathan) Marin — a results-driven Sales Executive, Business Strategist, and Commercial Consultant with a proven track record of helping companies scale revenue, build winning sales systems, and close high-value partnerships across the globe. With 15+ years of experience working across North America, LATAM, EMEA, and APAC, I’ve successfully supported startups, agencies, and enterprise organizations in sectors like SaaS, LegalTech, Finance, Education, Franchising, and Out-of-Home (OOH) Advertising. My clients consistently describe me as collaborative, visionary, and relentlessly committed to results — something I take great pride in. Here’s how I can help your business: ✅ Sales & Business Development Strategy From designing outbound cadences to closing 7-figure deals, I build full-funnel strategies and pipelines tailored to your ICP. ✅ Fractional Sales Leadership & Team Building I lead and coach remote, high-performing SDR/BDR and AE teams — driving predictable revenue and building a performance culture. ✅ Tech Stack Optimization & CRM Setup I help you configure and implement tools like Salesforce, HubSpot, Apollo, ZoomInfo, Canva, LeadLoft, and more — ensuring your systems drive action, not just data. ✅ Outreach & Messaging Strategy Whether you need compelling demos, prospecting sequences, or pitch decks, I craft messaging that converts. ✅ Go-to-Market (GTM) Strategy for Global Expansion I’ve led market entry and growth initiatives across USA, LATAM and Europe — with an emphasis on scalable partnerships and local compliance. Backed by glowing recommendations from CEOs, CMOs, and Sales Directors, I bring a reputation for grit, creativity, and strategic thinking. I'm not just a closer — I’m a builder who thrives in fast-moving environments and treats every client's business like my own. Let’s connect if you need: A growth-focused sales leader who can jump in and deliver Strategic insight to scale your revenue engine A trusted advisor to lead special projects or consult on your GTM plans Let’s schedule a call and explore how I can bring measurable impact to your business. John (Jonathan) Marin