Hire the Best Relationship Managers
in Mexico

Social Media Manager and Content Strategist with over 5 years of experience working for multiple industries like: hospitality, law firms, education and travel. Experienced in project management for digital marketing and content creation. Over 8 years of client relationship and customer service experience in a multicultural and international environment.

Hi! I'm Michelle 😊 I'm a Customer Support Specialist, Virtual Assistant, Social Media Manager, and Content Creator with over 10 years of experience helping businesses improve customer satisfaction, streamline operations, and grow their online presence. I have extensive experience in customer service, including working as a Customer Service Supervisor, handling customer inquiries, resolving issues, managing support tickets, processing orders, and maintaining excellent communication through email, chat, social media, and phone support. In addition to customer support, I have experience in digital marketing, content creation, social media management, and video editing, allowing me to provide a more complete support solution for growing businesses. 🚀 How I Can Help Your Business: ✔ Customer Support (Email, Chat & Social Media) ✔ Customer Follow-up & Relationship Management ✔ Order Processing & Administrative Support ✔ Inbox & Calendar Management ✔ Data Entry & Google Sheets / Excel ✔ Virtual Assistant Tasks ✔ Social Media Management ✔ Content Creation for Instagram, Facebook & TikTok ✔ Canva Graphic Design ✔ Short-Form Video Editing (CapCut) ✔ UGC Content Creation ✔ Digital Marketing Support ✔ Community Management 💻 Tools I Use: Canva, CapCut, Google Workspace, Microsoft Office, Excel, Google Sheets, PowerPoint, Notion, Systeme io, Hotmart, Lovable, Gamma, and various CRM and communication tools. Why work with me? • 10+ years of customer service experience • Strong communication skills • Detail-oriented and highly organized • Fast learner and adaptable • Reliable and committed to long-term collaboration • Passionate about helping businesses grow I'm currently looking for long-term remote opportunities where I can contribute, learn, and become a valuable member of your team. 📍 Based in Mexico 🕒 Available Full-Time Let's work together!

Results-driven Senior Commercial Director and Sales Strategist with over 30 years of experience scaling revenue, building high-performing sales teams, and driving business development across the Mexican market. On Upwork, I specialize in bridging high-level sales strategy with hands-on field execution—helping international and domestic companies secure enterprise clients, build robust outbound pipelines, and lead high-converting sales teams. Core Expertise & Services: B2B Field Sales & Cold Visiting: Executing high-impact in-person client visits, building local rapport, and closing strategic accounts across Mexico (Puebla, Querétaro, Mexico City, etc.). Outbound Lead Generation & Cold Calling: Direct telemarketing, decision-maker outreach, and appointment setting tailored to the Latin American market. Sales Team Management & Training: Recruiting, onboarding, and mentoring high-performance sales teams to exceed revenue targets. Pipeline & Commercial Operations: Structuring outbound campaigns using modern sales stacks (LinkedIn Sales Navigator, Apollo) and structured governance models. Whether you need a hands-on Business Development Representative (BDR) to hit the ground running in Mexico or a seasoned Sales Manager to train and scale your team, I deliver measurable, revenue-focused results. Bilingual (Spanish – English C2), with a proven track record in international contract negotiations, sales process optimization, and leading high-performance teams. 🔹 What I Can Do for Your Business ✅ Design and implement B2B and B2C sales strategies ✅ Expand your market presence in LATAM and North America ✅ Develop distribution channels and strategic partnerships ✅ Optimize commercial processes for higher profitability ✅ Lead and coach high-performing sales teams 🔹 Key Achievements ⭐ Consistently delivered +20% annual revenue growth at Lumiance (2023–2025) ⭐ Expanded national presence at Magid Glove, increasing share in the industrial market ⭐ Generated $12M in sales during the first year at IDEAL Industries ⭐ Achieved 30% market penetration growth and +$1M in new revenue at Panduit México ⭐ Launched a telecom product line at BTicino, capturing 60% market share

Dear Hiring Manager, With over 10 years of hands-on experience leading customer service, project management, marketing, and operations teams across diverse industries, I am excited to bring my strong leadership and results-driven mindset to your organization. My background spans from overseeing fence and gate operations to directing technical support and marketing efforts for water treatment and solar energy companies while managing remote teams and driving measurable success. As a bilingual professional fluent in English and Spanish, I’ve cultivated a unique ability to communicate effectively with clients and team members from diverse backgrounds. My roles at companies such as Ergeon, Porch, and Alpine Perfect Water Technologies have allowed me to lead cross-functional teams, build and scale departments from scratch, implement CRM systems, and optimize ad performance using tools like Meta Ads Manager, HubSpot, and Canva. At Fencing Partners, I developed comprehensive digital advertising campaigns that increased online visibility for four contractor companies, while managing lead conversion pipelines and supervising a dynamic agent team. I thrive in fast-paced environments that require adaptability, strategic planning, and hands-on problem-solving. My passion for delivering high-impact solutions-whether through cold-calling, training, or data-driven marketing-aligns with your organization’s commitment to growth and excellence. I would welcome the opportunity to discuss how my skill set and leadership experience can contribute to your team. Thank you for your time and consideration. Sincerely, Samuel Duran Colin

Most businesses don’t struggle with getting tools, they struggle with making them work together efficiently. Leads come in, follow-ups are missed, teams manually move data between platforms, and marketing efforts don’t translate into consistent sales. Over time, this creates lost revenue and operational chaos. That’s where I come in. I help businesses build automated marketing and operational systems using GoHighLevel, Zapier, funnels, and Notion, so leads are captured, nurtured, and converted automatically while teams stay organized behind the scenes. My approach is not just technical “it’s operational”. I design systems that actually support how your business runs daily. How I Help Clients I work with agencies, coaches, and service businesses that need: ✔ GoHighLevel CRM & automation setup ✔ Funnels and landing pages that convert leads ✔ Automated lead follow-ups and nurturing sequences ✔ Zapier integrations to eliminate manual work ✔ Notion systems to organize marketing and operations ✔ Workflow optimization to save time and reduce friction What Working With Me Looks Like When we work together, I first understand: • How your leads currently arrive • Where opportunities are being lost • Which processes are manual or inefficient • How your team currently operates Then I design a solution that: • Captures and organizes leads automatically • Follows up with prospects consistently • Connects your tools into one workflow • Reduces manual admin work • Helps your business scale smoothly Why Clients Work With Me ✔ Operations + marketing automation perspective ✔ Systems designed for real business execution ✔ Clear communication & structured delivery ✔ Reliable support and optimization If your business is growing but your systems feel messy or manual, automation can unlock your next stage of growth. Send me a message and let’s discuss how we can build your system.

Career profile ● Accomplished IT Project | Program Manager with international experience and a successful path in services delivery, consulting, and sales areas. Customer experience (CX) oriented, service results driven and owner of a continuous performance and productivity improvement philosophy. Fully bilingual (English / Spanish) and with a strong background in Telco, Financial and Government industries. ● Software solutions ○ Cloud transformation (application migration from on-prem to the cloud) ○ Application Performance Monitoring (APM) ○ Security / Identity & Access Management ○ Customer tailored application. Coordination of development, QA (testing) and technical support processes (managing teams of 50+ people) ● Customer Experience ○Responsible to perform a leader role in problem-solving and decision-making areas ○Able to work as team player or leader ● Data Center ○ Vast experience implementing enterprise architecture hardware (servers / storage / networks) ○ Interaction with cloud-based solutions (SaaS) ● PMO ○ Experience in setting up a PMO to deliver a 25+ projects portfolio ○ Leader to deliver hardware, software, and consulting services simultaneously ○ Responsible of negotiations with customer and business partners ● Methodology ○ Use of software development methodologies (Agile, SDLC, Waterfall) ○ ITIL Best Practices (Release, Change, Service Level, Business Continuity Management) ● Sales ○ Passion to work in coordination with Sales teams to generate a virtuous cycle (sell-deliver-sell) ○ Responsible to generate high impact proposals ● Education ○ BS Electronic and Communications Engineering ○ University of the Americas-Puebla (1990 -1995) Skills ● Team leadership in virtual environments ○ As a manager, I am used to coordinating multidisciplinary teams in virtual (and real) environments to deliver either Projects or Professional Services (including Consultancy Services) ● Pre-Sales ○ As part of a pre-sales/sales team I can build a service from a brochure/description setting phases and deliverables. ● Project/Service delivery ○ As a manager I have a track of 100+ projects delivered on time and according to customer’s expectations. ● Application development ○ Familiarized with SaaS architecture ○ As head of a software development team, I have been responsible for coordinating Development, QA and Technical Support teams as well as performing a migration in a multi-country environment (Banco Uno, Costa Rica). ● People management ○ As Program Manager I have been responsible for 10+ people including career and development plans. ● Customer relationship management ○ I have experience managing relations at managerial and executive levels. ● Industry Knowledge ○ 10+ years in Telco / 4+ years in Financial Industry (banking) / 5+ years in Government Certifications ● PMP - Project Management Professional ● AWS Certified Cloud Practitioner ● ITIL - Foundation Certificate ● Smartsheet Product Certified User Projects / Achievements ● Maureen Data Systems - Cloud Transformation Project Manager 08/2021 – Today ○Application migration from on-prem to cloud (Azure) Key accomplishments ○Coordination of internal and customer teams to cutover applications in Production environments ○Process improvement to choose best application candidates in a multi-country environment ● Global NIX (Oracle partner) Technical Sales 02/2021 - 07/2021 ○Responsible to influence future customers of cloud-based solutions Key accomplishments ○Delivery of new (Microsoft sponsored) services ● AppDynamics (Cisco Company) Project Manager 12/2016 – 02/2021 ○Delivery of Application Performance Monitoring (APM) basic and advanced instrumentation for Financial / Health care / Federal Government / Telco / Retail industries Key accomplishments ○Leaded a highly focused team to showcase initial or intermediate APM functionality / use cases ○Management of customer facing delivery team (On-site and Remote / nationwide USA & LATAM) ○Completed Customer Experience (CX) training path ○Familiar with the American culture to work and deliver projects