Hire the Best Account Managers

Since 2018, I’ve been connecting businesses with the right people, first by sourcing top talent, and later, from 2021 onward, by managing the full recruitment process. I’ve worked with small businesses, tech startups, and niche B2B sectors, helping them fill critical roles quickly and efficiently. My approach is straightforward: understand what the business needs, find the right fit, and make the process smooth for both clients and candidates. What I Bring: ✔️ Skilled in sourcing and headhunting through LinkedIn Recruiter, Seek Talent, ZipRecruiter, Indeed, and targeted Boolean search. ✔️ Experienced in engaging candidates via phone, email, and text to spark genuine interest. ✔️ Strong background in high-volume screening, interviews via Zoom, and hiring manager endorsements. ✔️ Solid track record in assessing skills and cultural fit through structured interviews and reference checks. ✔️ Proficient in using recruitment databases and keeping organized, accurate records. ✔️ Experienced in coordinating client-candidate meetings, facilitating offers, and supporting onboarding. ✔️ Committed to client satisfaction with thoughtful follow-ups and feedback collection. ✔️ Skilled at mentoring junior recruiters and improving processes for faster, better hiring results. I focus on getting quality hires in place quickly, building strong relationships, and making sure the hiring process works well for everyone involved.

*Handling different departments to ensure that we are on top of running the business. *Handles Sales Department, Customer Service Department and coordinates with different account managers. *Knowledgeable for CRM integrations and Email Service Provider set up. *Result oriented and keen to details

I have a history of high success in both the corporate and startup worlds: - Founded Hiperwall, grew it into a global multi-million-dollar business without investors - Managed Zetera global sales, marketing and manufacturing, helped raise over $20M - Part of the 4 person team that launched the Westinghouse line of LCD televisions - Oversaw a corporate turn-around at Premier mounts, restoring profitability and growth - Grew Canon computer sales by over 20% while increasing gross margin by 13% - Increased Compaq notebook sales by 50% to $500M annually in less than 1 year - Received a Silver Anvil from the Public Relations Society of America, their highest award I began my career as a software engineer, working for large enterprises like McDonnell Douglass and Xerox, as well as startup Dayflo, named software company of the year by PC Magazine. Over time, I transitioned to a technical marketing role, then through product management, brand management, strategic planning and eventually into general management. In 2000 I shifted my focus to the world of hi-tech startups. Since that time, I have worked exclusively for emerging companies as a consultant, employee, advisor, board member or founder. I am an adjunct college professor, teaching start-up skills to would-be entrepreneurs. I hold multiple granted patents, with additional patents pending, and am a published author whose work has appeared in preeminent publications such as PC Magazine, U.S. News & World Report, PC Computing and Digital Signage Magazine.

If you're a SaaS founder or agency owner spending too much time managing client relationships instead of growing your business — I can take that off your plate. I step in as your Fractional Account Manager, managing your key client accounts so you and your team can focus on product, delivery, and growth. Over the past 8 years, I've managed enterprise accounts including L'Oréal, Kiehl's, HP, Klook, and HelloFresh across APAC. I've led teams of up to 7 account managers, delivered 30%+ revenue growth from existing accounts, and secured multi-million dollar marketing investments through Joint Business Planning. Here's how I can help you: - Own client relationships so you don't have to - Conduct Quarterly Business Reviews (QBRs) that actually drive decisions - Build renewal strategies that reduce churn and increase revenue - Coordinate cross-functionally between your clients and internal teams I offer monthly retainers for 3-10 client accounts, starting at $1,000/month. Book a 30-min Discovery Session (available on my profile) — we'll assess your needs and see if we're a match before committing to anything.

🏆 Upwork Top Rated Plus Freelancer ❇️ Top 10% Upwork Talent 💯Upwork Certified With 14 years of experience in account management, sales, and customer service (onboarding, support, and retention) across Marketing, BPO, and Freelancing, I’ve developed strong skills that allow me to build lasting client relationships while delivering exceptional support. These are some of my achievements in the past 14 years: ✅ Top 1 CSAT at Swanson Vitamins while training new hires as an SME (80–100 calls daily) ✅ Delivered over 500 sign-ups for the property tax reduction service at Ray Tax Group ✅ Generated $200,000+ in B2B and B2C product sales at Flagship One Inc. ✅ Endorsed by the Operations Manager for Team Lead positions in BPO. ✅ Became an SME for different accounts in the BPO industry. ✅ Top 3 Quality Assurance at OrbioWorld (80–90 tickets daily) ✅ Generated over $414,000 in product sales at Alliance in Motion Global while handling over 100 distributors. I take 100% responsibility for my ongoing professional development and am ready for a new level of responsibility where I can deliver high return on investment. I highly value professional commitment and the client's reputation. I always go the extra mile to deliver high-quality service on every task assigned to me. I work with integrity and require little to no supervision. I can deliver a significant workload of responsibilities in a clear, accurate, and timely manner via phone, email, and live chat. Relevant Experience & Strengths: ✅Inbound Sales & Account Growth ✅Vendor Communication ✅Customer Intent & Relationship Building ✅Marketing-Driven Sales Mindset ✅High-Volume Customer Support & Customer Retention ✅Email Support & Written Communication ✅Premier B2B Logistics Support ✅Live Chat Customer Engagement I’m highly proficient in various CRM and software, and I can quickly adapt to any new platform. I’m available to work 40–50 hours per week and can adjust to any timezone as needed. I'm flexible with scheduling and fully committed to supporting customers during peak hours, high-volume periods, or as needed to meet the team's operational requirements. If you’re looking for a reliable Account Management & Customer Service/Retention Expert who consistently turns customers into long-term loyal clients, do not hesitate to connect with me. Let's do this. Thank you for checking out my profile. Have a blessed day!

Give me the manual task eating your team's week and I'll build an n8n automation that does it for you, then keeps doing it without you. I'm an automation engineer in Toronto who builds in n8n first. Real systems I run in production right now: Healthcare CRM sync (n8n): a clinic's patient payments flow from Pabau into HubSpot in real time, zero manual entry, full audit trail on every record. Payment and appointment logic stay separate, so a deposit never closes a deal early. Ops automation (n8n): kept a consulting team's ClickUp task dates remapped and synced so nothing slips, fully hands-off. E-commerce catalog automation (API): 12,677 products stay priced and in stock on their own, pulling the Turn14 API into a Shift4Shop store every day. Manual data entry went from hours a day to minutes a month. Content automation (Make): 21,000 product images posting to Pinterest at 25 a day, plus a pipeline that generates one finished video every morning, topic to render, on about a dollar a day. What I build: n8n workflow automation: onboarding, reporting, data syncs, anything repetitive CRM automation that stays reliable: HubSpot, GoHighLevel, Airtable API integrations across your whole stack, with error handling and audit logs so you can trust the output AI content and data pipelines (GPT-4o, Claude) Lead-gen and outreach automation (Apollo, Instantly) n8n is my primary platform, and I build in Make and Zapier when they fit the job better. You own the account and the workflows. Nothing is locked to me. The longer version, if you have a minute: I hold a Mechanical Engineering degree from Queen's University and completed an intensive full-stack software program at Codeworks, so I'm as comfortable writing Python and calling an API directly as I am wiring up n8n. When a workflow needs a custom function node or an integration no template covers, I just build it. Every system ships with documentation and runs without hand-holding, whether you work with me for a day or a year. When you hire me, you get me. No account managers, no junior on the keys. I answer when you message. Send me the task. I'll tell you straight whether it's worth automating in n8n and exactly how I'd do it. n8n · n8n workflow automation · n8n integration · Make · Zapier · API integration · REST API · Webhooks · HubSpot · GoHighLevel · CRM automation · GPT-4o · Claude · OpenAI · Python · Node.js · workflow automation · business process automation · AI automation · data integration · Airtable · Google Sheets · Apify