Hire the Best Account Managers
in Croatia

Are you looking for someone who can combine creativity, strategy, and organization to help your business grow? I’m here to help! 👩‍💻 I’m a versatile freelancer with experience in: ✅ Marketing: Social media strategy, content planning, email campaigns, brand positioning, and audience engagement. ✅ Design: Eye-catching visuals for social media, ads, presentations, and marketing materials using Canva, Photoshop, and other tools. I’m highly organized, detail-oriented, and committed to delivering quality work with a creative touch. Whether you need help managing your brand, designing engaging content, or staying on top of your tasks, I’ve got your back! 🙌 Let’s make your projects easier, faster, and more impactful. 📩 Available for long-term or short-term collaborations.

With over 10 years of international experience in the hospitality and tourism industry, primarily within Hilton hotels across Canada, Iceland, and Croatia. I bring a refined sense of client service, strong organizational skills, and the ability to perform in fast paced, high responsibility environments, including Manager on Duty roles. I have also successfully managed and operated my own portfolio of 9 Airbnb apartments in Croatia, gaining hands on experience in property management, guest relations, and operations. I am currently working as a Travel Designer in a luxury online travel agency, specializing in bespoke, high end travel experiences tailored to each client’s lifestyle and expectations. I create personalized itineraries with a strong focus on detail, exclusivity, and seamless service, transforming ideas into meaningful and memorable journeys. In addition, I am involved in recruitment and staffing, which has strengthened my ability to understand people, identify needs quickly, and build strong professional relationships. I am also training to become a psychotherapist, further enhancing my intuitive, client-centered approach. I have also completed multiple logo design projects, helping brands build a consistent and professional online presence. I combine creativity, structure, and a people focused approach to deliver thoughtful, high quality, and results driven solutions.

An experienced and self-motivated HR Associate with over four years of industry experience. My expertise lies in administering HR policies and procedures, managing recruitment and onboarding processes, and ensuring compliance with legal requirements. I bring a proven track record of successfully managing HR efforts and serving as a crucial pillar for HR teams and employees.

Hi! I’m Laurens, a bilingual (Dutch & English) customer service and account management professional with 7+ years of experience working with high-level clients and premium brands. I help companies build strong customer support teams and manage key client relationships, ensuring excellence in service and long-term satisfaction. I specialise in team leadership, training, quality assurance, and strategic client communication. 🔹 My experience includes: Managing daily operations for support teams and improving KPIs Training and coaching teams to raise performance standards Implementing QA processes and service improvements Acting as primary point of contact for clients, handling escalations, aligning expectations, and nurturing trust Supporting account growth through insights, feedback loops, and service excellence. I’ve led remote teams, managed complex service systems, and developed a reputation for quality that made clients request to work with me directly. ✅ What I offer: Remote team leadership & customer service operations Bilingual communication (Dutch & English) Strategic account management & client liaison Quality assurance & performance coaching Escalation handling & service development Let’s work together to scale your operations and delight your customers, from the inside out. 📬 Contact me on Upwork to explore how I can support your goals as a service & account leader.

What I offer: ✔ Expertise in Google Ads, Facebook Ads and Microsoft Ads ✔ Strategic approach to planning and executing all digital efforts ✔ Strong understanding of SEO, User Experience, Conversion-Rate-Optimization, and sales funnels Tell me about your goals: ✔ Whether you are looking to drive leads, increase sales, or build brand awareness, I can help. What do you get: ✔ With me you do not just get someone who can set up a campaign. You also get a consultant and an educator, ready to provide marketing consulting along the way, no matter at which stage of life your brand is – starting, growing, maturing, or looking for new ways to grow. ✔ Before specializing in digital marketing, I worked in sales and offline marketing and have a formal background in marketing management. I am a strong believer in strategic marketing, audience research, competitor analysis, and planning for long term effects of digital campaigns. Industries I worked in: - pharmaceutical - furniture retail - hospitality - dental - medical accessories - computer, IT products and services - roofing - coffee capsules and coffee machines - cars - paper packaging products etc. What clients like about me: ✔ Skilled in campaign strategy, audience research, analytics, and full-funnel marketing optimization from planning to execution ✔ I have collaborated with companies of all sizes, from small businesses to managing campaigns for global companies, B2C and B2B, and can adapt to where you are now - and want to go next! ✔ Good at listening and consulting: I held over three thousand hours of lectures for individuals and company teams on topics such as Google Ads, Meta Ads, digital marketing planning and fundamentals of SEO If you are looking for a versatile and dedicated digital marketer who is interested in learning about your brand and your business goals to be able to offer a full support for your short-mid and long-term plan, feel free to contact me! Let’s connect!

Power BI Developer & Business Analyst | KPI Dashboards | SQL | Power Apps | Power Platform Hi! 👋I’m a Power BI Developer and Business Analyst who enjoys turning complex data into clear, actionable insights that teams can actually use. I specialize in Power BI, Excel, SQL, and Power Query, building end-to-end dashboards for sales, operations, marketing, and management teams. My approach is always business-first and I focus on what the data is telling you and how it supports better decisions, not just visuals. ⭐Industry Experience⭐: 👨🏻‍💻Insurance: At Croatia Insurance, I built KPI and sales-performance dashboards to track policy sales, agent performance, and targets. I worked with large, structured datasets, standardized reporting logic, and helped management get a clear view of results across regions and products. 📺TV & Media Analytics: At RTL Television and AdScanner, I analyzed TV viewership, advertising performance, and audience data. I created reports and dashboards to support media planning, competitor analysis, and campaign evaluation, working closely with both business and technical teams. 🚰Pipeline company specializing in Wet Utilities - Sewer, Water, and Storm Drain I worked on a large-scale Power BI dashboardwhere the goal was to give management a single, interactive view of performance across the entire organization.The solution tracked 150+ KPIs across more than 10 departments, including operations, project management, finance, procurement, safety, and field execution. 🏨Hotel Revenue Management Dashboard I built an interactive Power BI dashboard to analyze hotel performance across revenue, reservations, and guest activity, providing a single, clear view of key KPIs like net revenue, ADR, arrivals, lead time, and occupancy trends. The report uses optimized data models and DAX measures to surface time-based insights and support pricing and demand decisions. Strong focus was placed on usability and visual storytelling so both operations teams and management can quickly act on the data. These roles strengthened my ability to work with high-volume data, spot trends quickly, and translate insights into clear business narratives. Beyond Power BI, I actively build low-code solutions using the Microsoft Power Platform: 🟡Power Apps: Internal apps for data input, KPI tracking, and reporting workflows 🟡Power Automate: Automated data refreshes, notifications, approvals, and reporting processes 🟡SharePoint: Structured data storage and collaboration layers These solutions helped teams reduce manual work, improve data accuracy, and speed up decision-making. What you can expect working with me: ✅Clean, scalable Power BI data models and DAX measures ✅Clear, intuitive dashboards built for decision-makers ✅Strong attention to data quality and consistency ✅A proactive, reliable partner who communicates clearly and delivers on time Skills & Tools: Power BI · DAX · Power Query · SQL · Microsoft Excel · KPI Reporting · Data Analysis · Power Apps · Low-Code Development · Power Automate · SharePoint · Business Intelligence · Dashboard Design · Process Automation