Hire the Best Key Account Management Specialists

I have 9 years of experience in Customer Service / Retention and Account Management, with a strong background in creating connection to customers, building value of the product, resolving issues the best way that I can. I’ve had the privilege of working with Varsity Tutors, RingCentral and Expensify which are US Based companies. In the context of Account Management or being an Executive, my main goal is to provide accurate, timely, and empathetic responses to users. What drives me, so to speak, is the desire to assist effectively and efficiently, ensuring that each accounts that I manage is receiving the right treatment. I strive to understand the client's needs and provide solutions or guidance that best meet those needs.

Your clients should never have to chase you for an update. I'm a project manager and client operations consultant who keeps multi-stakeholder work moving, and clients informed, so agencies and growing teams keep the accounts they win. 10+ years across agencies (Publicis network), SaaS implementation, and nonprofit operations. What clients here have said: "Communicated proactively, made sure deadlines were hit without any hand-holding, great instinct for spotting risks early." "Very detailed, organized, and professional." What I do: • Client-facing project management: onboarding, communication cadence, deliverable tracking, and acting as the bridge between your clients and your delivery team • Operations built from scratch: SOP libraries, workflow documentation, onboarding processes, and tracking systems. I recently built a company's entire operational structure from zero, from client onboarding through campaign delivery. • Cross-functional coordination: creative, technical, and data teams across time zones, in English and Spanish • Campaign coordination: I run the client-facing project layer for Meta and Google ad campaigns (timelines, approvals, reporting), working alongside your platform specialists How I work: weekly standups, daily async check-ins, live project boards (Asana, ClickUp, Monday, Jira, Notion). You always know where things stand. Best fit: ongoing engagements of 10 to 30 hours per week where I become part of your team, not one-off tasks. My longest client relationships are the ones where I own client communication and delivery end to end. Background includes leading a 10-person remote agency team, managing multi-school software implementations, and stewarding a $1.5M nonprofit budget. MBA in International Marketing. Tools: Asana • ClickUp • Monday • Jira • Notion • Airtable • HubSpot • AgencyAnalytics • Slack • Google Workspace • MS 365 • Canva If you need a long-term operations partner who supports clients with care and spots problems before they cost you, let's talk.

I help companies improve customer operations, strengthen client relationships, and drive revenue growth across both B2B and B2C environments. My background combines account management, customer success, sales, CRM management, and cross-functional operations. In practice, that means I do more than just manage accounts: I help businesses keep things organized, improve team coordination, support clients effectively, and create the conditions for long-term growth. Most recently, I worked as a freelance consultant for a French company, where I supported customer operations, process improvement, and internal coordination across sales, support, and operations teams. My role was to bring more clarity, structure, and efficiency to the client journey while maintaining a high standard of service. I am comfortable working with CRM platforms such as Salesforce, managing pipelines, tracking opportunities, handling complex client portfolios, and ensuring smooth communication throughout every stage of collaboration. I also bring strong experience in B2B sales, customer retention, client follow-up, and business development. I have a SCRUM Fundamentals certification and a structured, practical approach to projects, from planning to execution. I am used to working in fast-moving environments where organization, accountability, and clear communication matter. As a native French speaker fluent in professional English, I work easily with international teams and clients. I am particularly comfortable in roles involving customer success, account management, sales support, CRM, operations, and client communication. My goal is always the same: deliver measurable results, improve the customer experience, and build strong, professional relationships that last.

Revenue-Driven B2B Growth Partner | Sales, Channel Partnerships, Customer Service & Executive Support I help founders, franchise brands, SaaS companies, and service businesses build structured, revenue-generating sales systems. With 12+ years of experience across B2B sales, channel partnerships, executive support, and customer operations, I specialize in managing the full sales lifecycle — from cold outreach and lead generation to pipeline management, CRM optimization, and deal coordination. I am not a task-based VA. I operate as a revenue partner. 🔹 What I Bring to Your Business: ✔ End-to-End Sales Execution Prospecting, outbound outreach, qualification, follow-ups, appointment setting, CRM updates, pipeline tracking, and deal progression. ✔ Channel & Partner Management Recruiting and managing strategic partners, improving conversion rates, tracking KPIs, and aligning go-to-market execution. ✔ Executive VA Support (Revenue-Focused) Calendar management, sales documentation, NDA coordination, workflow tracking, and leadership support in fast-moving deal environments. ✔ CRM & Sales Operations Expertise HubSpot, Salesforce, Pipedrive, Monday, GoHighLevel, and more. Clean data. Accurate reporting. Zero lead leakage. ✔ Customer Success & Retention Strategy Client onboarding, relationship management, upsell opportunities, and long-term account growth. 🏆 Background Highlights: Senior Channel Partner Development Manager (Global B2B SaaS) Led SDR teams and managed multi-region sales pipelines Built outbound systems and optimized pipeline velocity Managed executive-level client relationships 10+ years in sales leadership, operations, and customer service I thrive in fast-paced, deal-driven environments where responsiveness, organization, and strategic thinking directly impact revenue. If you’re looking for someone who understands sales psychology, CRM discipline, and operational structure — let’s TALK.

Account Manager | Sales Administrator | Customer Support | CRM Specialist Need someone who can manage customer accounts, coordinate orders, communicate professionally with customers and vendors, and keep your operations organized? You've found the right person. I have 13+ years of experience supporting U.S.-based businesses across customer service, sales administration, account management, and operations. Here's what I can help you with: ✅ Customer Account Management ✅ Sales Administration ✅ Order Processing & Fulfillment ✅ Customer & Vendor Communication ✅ CRM Management (HubSpot, Salesforce, Zendesk, Freshdesk) ✅ Email & Inbox Management ✅ Microsoft Excel & Google Sheets ✅ Administrative Support ✅ Data Entry & Documentation ✅ Calendar & Task Management My Experience Most recently, I worked as an Account Manager, serving as the primary point of contact between manufacturers, distributors, and end users. I managed customer accounts, coordinated orders, maintained CRM records, handled customer and vendor communications, and ensured smooth order fulfillment from inquiry to completion. I also have extensive experience in customer service, sales administration, and operations, supporting U.S.-based companies in hospitality, fintech, e-commerce, and other industries. Why clients enjoy working with me ✔ Excellent written and spoken English ✔ Strong attention to detail ✔ Organized and proactive ✔ Fast learner who adapts quickly ✔ Experienced with AI tools such as ChatGPT and Claude to improve productivity while ensuring every output is reviewed for accuracy and professionalism ✔ Dedicated home office with reliable high-speed internet If you're looking for someone who communicates well, takes ownership of tasks, and can become a dependable extension of your team, I'd love to help.

Hello! My name is Rhea - a freelancer with over 7 years of experience. I graduated with a Bachelor of Science in Human Resource Development Management in 2016 and am currently pursuing a Master’s degree in Business Administration. Here are my expertise: - Client Relationship Management - Project Management - Account Manager (different fields - Real Estate, Marketing Agency, Childcare industry, etc) - Hiring Assistant - Recruitment Consultant - Executive Virtual Assistant As the founder of Elite Setter Solution, I lead a dedicated team that customizes solutions to meet your unique needs. Let's connect to explore how we can achieve your goals together! :) Cheers!