Hire the Best Relationship Managers

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

B2B operations specialist with hands-on experience in order management, logistics coordination, and supply chain support across fast-paced commercial environments. Over the past three years I have managed 50+ active B2B accounts, processed 30+ weekly transactions, and maintained accuracy across 300+ SKU product lines — from order entry to fulfillment and client communication. What I can do for you: ▸ End-to-end order management — PO processing, order tracking, discrepancy resolution ▸ Logistics coordination — shipment documentation, freight booking support, ASN and POA handling ▸ Vendor and client communication — keeping all parties informed and aligned throughout the order lifecycle ▸ Process documentation and SOP creation — mapping workflows and building clear operational procedures ▸ Data organization and reporting — Excel, Google Sheets, Notion ▸ B2B account coordination — managing multiple accounts simultaneously with high attention to detail ▸ On-the-ground support in Romania — representing international companies locally, maintaining business relationships, and facilitating first contact with Romanian partners and distributors Tools: Microsoft Excel, Google Workspace, Notion, Trello, SAP, Canva, Background: Bachelor's in Business Administration. Currently pursuing a PhD in supply chain resilience. I bring the same structured, analytical approach to every operational challenge. Available for remote collaboration worldwide and for on-site business development and relationship management within Romania.

Agents waste 20+ hours a week on admin work that never closes a deal. I handle that work, so you don't have to. I'm Muhammad Hammad, a Top Rated freelancer with 4+ years of experience supporting real estate agents, brokers, and businesses with data entry, lead generation, CRM management, and virtual assistant services. Currently managing 21 active long-term clients on Upwork with 3,700+ hours completed. 🏡 REAL ESTATE VIRTUAL ASSISTANT ✅ Lofty CRM (formerly Chime), setup, lead management, pipeline tracking ✅ KVCore, Follow Up Boss, BoomTown, data entry & CRM updates ✅ MLS listing support & real estate admin tasks ✅ Lead follow-up coordination & contact organization ✅ Google Search Console monitoring & website error reporting ✅ Transaction coordination support & document management 📋 DATA ENTRY & PROCESSING ✅ Excel & Google Sheets, entry, cleaning & formatting ✅ PDF / Image to Excel or Word conversion ✅ Large dataset management with accuracy checks ✅ Business card & scanned document entry ✅ Copy-paste, typing & bulk data tasks 🎯 LEAD GENERATION & WEB RESEARCH ✅ B2B lead generation & verified prospect lists ✅ LinkedIn lead research & contact list building ✅ Email & phone number finding (Apollo, Hunter, LinkedIn Sales Navigator) ✅ Market research, data mining & web scraping ✅ Real estate broker & agent lead research 🗂️ CRM & DATABASE MANAGEMENT ✅ Lofty CRM, full setup, troubleshooting & management ✅ HubSpot, Zoho, Salesforce, data entry & pipeline updates ✅ Database cleaning, deduplication & verification ✅ Real estate lead tracking & long-term nurture support 🛒 PRODUCT LISTINGS & E-COMMERCE ✅ Shopify product listing, catalog & inventory management ✅ WordPress content upload & formatting ✅ Product descriptions, pricing & image uploads ✅ WooCommerce, eBay & Amazon basic listing support 📬 VIRTUAL ASSISTANT & ADMIN SUPPORT ✅ Email inbox management & organization ✅ Calendar & scheduling coordination ✅ Task management & daily reporting ✅ Document formatting & file organization ✅ Research, summaries & presentation prep 🏆 WHY CLIENTS STAY LONG-TERM ✔ Top Rated, Upwork Verified ✔ 4+ Years of Proven Freelancing Experience ✔ 3,700+ Hours Completed Across 44 Jobs ✔ 21 Active Ongoing Client Engagements ✔ 0–4 Hour Average Response Time ✔ Works Independently, Zero Micromanagement Needed ✔ High Accuracy with Built-In Quality Checks ✔ Long-Term Reliability, Clients Return & Stay 🔧 TOOLS I USE CRM: Lofty (Chime), HubSpot, Zoho, Salesforce Lead Research: LinkedIn Sales Navigator, Apollo, Hunter, io, ZoomInfo Data: Microsoft Excel, Google Sheets, Google Docs E-Commerce: Shopify, WordPress, WooCommerce Admin: Google Workspace, Microsoft Office, Calendly, Trello If you're a real estate agent, broker, or business owner looking for a reliable VA who already knows your tools and works without hand-holding, send me a message. I respond within 20 minutes. Muhammad Hammad

Most Customer Success Managers escalate technical issues. I solve them directly. That single difference is why B2B SaaS companies trust me to own their most complex accounts, protect net revenue retention, and drive product adoption without pulling in engineering. 5+ years in post-sales customer success with a DevOps background. I manage the full customer lifecycle from client onboarding through renewal management and expansion revenue growth. ◆ PROVEN CUSTOMER SUCCESS RESULTS ✓ 95% customer retention across 50+ B2B SaaS accounts ✓ 98% CSAT score maintained consistently ✓ Churn reduced from 18% to 7% within 6 months ✓ $800K+ in annual renewals and expansion revenue managed ✓ Client onboarding time cut from 90 to 45 days ✓ 50% fewer engineering escalations (I resolve them directly) ◆ HOW I HELP SAAS COMPANIES ✓ Post-Sales Account Management Own end-to-end customer relationships. Quarterly business reviews (QBRs), executive stakeholder management, renewal pipeline management, expansion opportunity identification, at-risk account recovery, and customer success planning. ✓ Technical Client Onboarding & Adoption Drive product adoption from day one. Custom implementation planning, API integration support, technical training, user adoption strategies, time-to-value acceleration, and success plan development. ✓ Customer Lifecycle Management Health scoring, voice of customer programs, NPS and CSAT tracking, churn prevention strategies, net revenue retention monitoring, customer advocacy development, and cross-functional alignment with product and engineering teams. ✓ Technical Support & Troubleshooting Tier 1-2 technical support, DevOps troubleshooting, bug triage, escalation management, customer documentation, and helpdesk optimization. ◆ TECHNICAL SKILLS & TOOLS ✓ Customer Success Platforms: Gainsight, ChurnZero, Totango, Planhat ✓ CRM & Helpdesk: Salesforce, HubSpot, Zendesk, Intercom, Freshdesk ✓ DevOps & Technical: AWS, Azure, Docker, Kubernetes, CI/CD pipelines, API integrations, Git, basic Python scripting ✓ Analytics & Collaboration: Mixpanel, Amplitude, Google Analytics, Slack, Jira, Asana, Confluence ◆ CLIENT RESULTS B2B SaaS Platform ($2M ARR) ↳ Reduced churn from 18% to 7% in 6 months. Managed renewal pipeline and grew expansion revenue by 25%. → VP of Customer Success Cloud Analytics Company ↳ Managed 40+ technical accounts ($1.2M ARR). Resolved complex API integrations during client onboarding without engineering involvement. 96% renewal rate. → Head of Sales ◆ WHAT CHANGES IN 90 DAYS → 25-35% improvement in customer retention → 40-50% faster client onboarding and time-to-value → 50% fewer engineering escalations → Renewal pipeline fully managed and forecast → 15-25% growth in expansion revenue I can start within 24-48 hours. Whether you need post-sales account management, a technical onboarding program built from scratch, renewal management, or at-risk account recovery, I'm ready. 📩 Message me with your customer count, current churn rate, and biggest challenge. I'll respond within 2 hours. Click the “Invite to Job” button or send me a quick message. Talk soon.

Are you looking for someone who can consistently generate qualified leads, close deals, and streamline your real estate operations? I help real estate investors and companies scale by combining acquisitions, dispositions, lead generation, and operations into one efficient, revenue-driven system. From pulling targeted lists to closing deals and managing pipelines, I focus on increasing deal flow, improving efficiency, and maximizing ROI. Core Expertise: Operations & Project Manager • Oversee day-to-day business operations to ensure smooth workflow across acquisitions, dispositions, and marketing • Manage projects from start to finish, ensuring deadlines, KPIs, and targets are consistently met • Build and optimize systems, SOPs, and workflows to improve efficiency and scalability • Coordinate between team members (VAs, agents, managers) to maintain alignment and productivity • Track performance metrics and generate reports to support data-driven decision-making • Manage CRM systems, pipelines, and automation to streamline operations Property Manager • Manage residential and/or commercial properties, ensuring smooth daily operations • Serve as the main point of contact for tenants, addressing concerns and maintenance requests promptly • Coordinate property maintenance, repairs, and vendor relationships • Monitor rent collection, track payments, and follow up on delinquencies • Ensure lease compliance and enforce property rules and regulations • Handle renewals, turnovers, and tenant retention strategies • Maintain accurate records, reports, and property performance tracking Leasing Manager • Handle tenant communications, inquiries, and follow-ups professionally and efficiently • Market rental properties across multiple platforms to attract qualified tenants • Pre-screen applicants and coordinate showings, applications, and lease processing • Negotiate lease terms and ensure all documentation is completed accurately • Coordinate move-ins, inspections, and ongoing tenant relations • Maintain occupancy rates and minimize vacancies through proactive leasing strategies Acquisition Manager (Single Family, Multi-Family, Vacant Land) • Make offers (cash or creative finance) directly to property owners • Run comps and analyze deals using top real estate platforms • Send contracts via DocuSign (and similar tools) • Follow up consistently and close deals • Schedule property inspections and coordinate with sellers Disposition Manager • Call buyers/investors to sell off-market properties • Build and maintain a qualified buyer’s list • Reach out to agents/realtors for potential buyers • Coordinate with title companies until closing Lead Generation Specialist • Pull targeted lists from trusted real estate data platforms • Skip trace leads using multiple databases & tools • Import/export lists into CRMs & dialers for campaign use • Run automated campaigns (cold calling, SMS, email marketing, multi-channel) • Create/edit optimized templates to improve conversions • Pre-qualify leads and set appointments with motivated sellers/buyers • Track, analyze & optimize campaigns for maximum ROI Email Marketing Specialist • Manage and launch email marketing campaigns • Set up and optimize automation workflows • Monitor performance with detailed analytics (open rates, CTR, conversions) • Generate leads via LinkedIn Sales Navigator, Apollo, FindyLeads, etc. • Send personalized outreach to book appointments • Nurture client relationships through email sequences Tools I Use: Resimpli, Close, Podio, PIN, Doorloop, Motion, Buildertrend, Furnished Finder, DealMachine, Mojo Dialer, XenCall, CallTools, Skype, OpenPhone, CoStar, PropStream, PropWire, Zillow, Redfin, Realtorcom, DocuSign, Deal Automator, Intelius, Google Sheets/Drive, LinkedIn Sales Navigator, Apollo, Instantly, GetProspect, ReiReply, BatchLeads, GoHighLevel, Astroblaster, Kixie, Plusvibe, LeadMagic, Clay, MailVeri, Smartlead.ai, Klaviyo

I book qualified real estate appointments that actually convert. In my most recent work, I averaged 6 booked appointments per week with a 70% show-up rate and one client closed 5 deals a month directly from appointments I set. I'm a full-time and part-time Real Estate Cold Caller and Appointment Setter 40/20 hrs/week, 100–200 calls a day with a 50% connect rate, meaning more of your time goes to talking with serious leads, not chasing dead numbers. What I bring to your pipeline: ✅ 10+ booked appointments per week, with a 70% show-up rate ✅ 50% call connect rate efficient, high-quality outreach ✅ Cold calling, investor outreach, FSBO/expired lead follow-up ✅ Experienced with Mojo Dialer, Batch Dialer, Wavv Dialer, Call Tools, Readymode, VoiceShot, PhoneBurner, RingCentral, Aircall, and other power dialers ✅ Appointment setting & calendar scheduling ✅ CRM updates and real-time lead status tracking like; Monday CRM, GoHighLevel, HubSpot etc. ✅ List building, data entry, lead qualification, pipelines, tagging and categorisation. ✅ Professional phone presence that builds trust fast and keeps prospects engaged Why my CRM background matters to you: A lot of companies lose deals because leads fall through the cracks after the call. I manage my own pipeline in Monday CRM, GoHighLevel and other CRM, every conversation, follow-up, and appointment is logged and tracked so nothing slips through, and you always know exactly where every lead stands. Problems I solve for real estate teams: • Inconsistent or low-volume outreach • Leads going cold due to slow or missed follow-up • No clear visibility into call activity, appointments, or pipeline status • Manual tracking in spreadsheets instead of a structured CRM • Low show-up rates on booked appointments • Time lost to admin work instead of closing deals Industries I work with: Real estate investors, real estate investment companies, wholesalers, residential agents, property managers, and short-term rental operators. If you need consistent, high-volume outreach backed by a clean, reliable CRM system, click Invite to Job or send me a message, I'm available for a quick call this week to discuss your goals.