Hire the best Call Center Managers

Check out Call Center Managers with the skills you need for your next job.
Clients rate Call Center Managers
Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • $60 hourly
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Business Analysis
  • $138 hourly
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
  • $10 hourly
    Financial Adviser with 2+ years of Customer Service experience with JP Morgan & Chase Co. Always hitting metrics and consistent on becoming Top Agent. Subject Matter Expert for 2+ years of Maintenance Associate with Realpage Philippines Inc. I have always reached a number of promoter surveys 60 below each day. Customer Support Specialists 6+ months with Airbnb Received awards as a Top Agent I also worked with oDesk before as a Data Entry Specialist, web editor, and outbound agent. I was also a Virtual Assistant with Airbnb and Booking.com. My tasks were specifically to answer all phone calls and listen to any voicemail or missed calls. Check messages for Check-ins and Checkouts have been sent out to all guests. Check for any upcoming Bookings that have been sent reminders about registration and are still unpaid. Contact the guest by phone and see if I can assist them to finalize their payment. Approve booking requests and reservations. Coordinate and schedule cleanings and maintenance repairs as needed. Leave reviews after each guest checks out. We use Beds24 to manage listings on their Airbnb account.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Support
    Phone Communication
    Google Workspace
    Customer Service
    Human Resource Management
    Ecommerce
    Ecommerce Order Fulfillment
    Purchase Orders
    Order Fulfillment
    Shipping & Order Fulfillment Software
    BPO Call Center
    Technical Support
    Software Maintenance
    Data Entry
  • $200 hourly
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    VoIP
    System Configuration
    inContact
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    English
  • $25 hourly
    I have over 9 years of experience as a Manager in the BPO (Business Process Outsourcing) industry. During this time, he has established a reputation for delivering exceptional results for his clients, contributing to revenue growth, and leading dedicated offshoring teams. I've worked with over 30 foreign clients across a range of industries, including solar and renewable energy, healthcare, e-commerce, logistics, telecommunications, technology, market research, and education. He has a deep understanding of the unique challenges and opportunities within each industry, and he is skilled in developing customized solutions that meet the specific needs of his clients. Since 2017, I have established a top-rated plus firm, Splace, here on Upwork. As the founder and CEO of Splace, and has employed over 200 professionals and worked with more than 40 satisfied clients. He is known for his ability to build strong relationships with his clients, and he is committed to providing exceptional service and delivering outstanding results. Some of my biggest career achievements here on Upwork; I have been recognized by Upwork, which featured him as one of the most successful pioneers on the platform. Also, I've been featured in Upwork's Q1 2023 Shareholder Letter, highlighting my contributions to the growth and success of the platform. Throughout his career, I have demonstrated excellent leadership skills, working closely with his teams to build a culture of excellence and achieve exceptional results. I'm a highly skilled and experienced Manager and CEO in the BPO industry, with a strong commitment to delivering high-quality services and contributing to the success of his client's businesses.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Analysis
    Community Management
    Administrative Support
    BPO Call Center
    Team Management
    Business Development
    Business with 1000+ Employees
  • $50 hourly
    Customer Oriented, Fast Learner, Adaptable to changes, Proactive, Management Skills, Good Communicator
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business Operations
    Customer Service Analytics
    Customer Satisfaction
    BPO Call Center
    Quality Control
    Translation
    Training
    Project Management
    Training & Development
    Customer Service
    Customer Service Training
    HR & Business Services
  • $13 hourly
    33 years of age from Philippines. Finished my studies in a university for four years and have been an exchanged student in Thailand for a year. Took up Educational Course major in English and graduated as Cumlaude in the class. I’m a proactive Customer Service guru with 10 years of experience handling various functions of Customer service, from answering phone calls, inbound and outbound, email marketing, virtual assistant, chat support, social media marketing, tele marketing, cold calling, real estate management, all there is in a customer service genre of tasks. What stands out most for me, which I believe my very forte is on sales, "all-time" hitting targets and metrics. I have always developed and utilized various skills to help achieve results and contribute to my company’s productivity. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player. I'm a person who thrives in a fast-paced environment so right now I'm looking for a bigger challenge, and an opportunity to apply my customer service experience and problem-solving skills in your company:)
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Service
    Inbound Marketing
    Sales
    Technical Support
    Outbound Sales
    Online Chat Support
    Administrative Support
    Internet Marketing
    General Transcription
  • $20 hourly
    Fast, smart, reliable, resourceful, result-oriented, resilient, trustworthy, and efficient. I have all the ingredients to provide the best. A born leader. A person who takes the initiative and complete responsibility for any projects or operations handled. I don't take anything for granted. I'm a person who is never tired of learning. And throughout these years of handling multiple projects, I gained more and more knowledge, ideas, and skills, making these long years of experience - priceless. I always believe that a good manager is a good doer. And I'm sure that my knowledge, experiences, skills, and resourcefulness would be very beneficial to you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business Plan
    Social Media Marketing
    Administrative Support
    Decision Making
    Strategic Plan
    Amazon Seller Central
    Virtual Assistance
    Digital Marketing
  • $35 hourly
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. Why Choose Me: I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, and Zoom, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
  • $13 hourly
    As a holder of Bachelor’s degree in Education, I’ve been inclined to giving support and relevant solutions to my clients’ needs. I’ve worked for a private school for a year after I graduated and gained huge understanding of what giving your best service is all about.I’m a goal-oriented person. I look at every task as a learning opportunity, a motivation. I thrive hard to achieve whatever goal it might be.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Service
    Blog Writing
    Writing
    Data Entry
    Proofreading
    Article Writing
  • $12 hourly
    Setting goals for performance and deadlines in ways that comply with the company’s plans and visionOrganizing workflow and ensuring that employees understand their duties or delegated tasksMonitoring employee productivity and providing constructive feedback and coaching
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Analysis
    Training Plan
    Root Cause Analysis
    Business Development
    Strategic Planning
    Cross Functional Team Leadership
    Quality Audit
    Coaching Session
  • $15 hourly
    Medical Billing Professional having 20 years of experience in Healthcare industry is seeking for employers, Medical Practices, Hospitals and Home Health Agency to work with on Medical Billing, Coding, Credentialing, Transcription and Virtual Assistant tasks. Having excellent written/oral communication skill which allows me to demonstrate my expertise with higher level of client's satisfaction. Detail oriented quality focused professional billing specialist. Successful track record of handling complicated assignments. Highly experienced In reconciling insurance and patient payments and resolving account disputes. Proficient in a variety of practice management software applications. Dedicated to maintaining strict patient confidentiality. Transcribe and edit recorded or written material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports. Collect statistical data to analyze departmental productivity. Oversee daily activities of department to optimize productivity and quality of work. Lead and guide employees performing related work; participate in hiring, interviewing, and training process of new transcriptions. Verify accuracy of patient information such as name and identification number; verify accuracy of transcription for correct punctuation, grammar, and spelling. Respond to inquiries for release of medical information, ensuring that legal requirements are followed and proper consent has been obtained. Maintain logs of medical procedures, incoming dictation, and transcription records. Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and infection control standards. Distribute and collect dictation and transcribed reports; follow up on physician's missing and late dictation. Key Skills ICD-10,CPT-10, & Medical Terminology Medical Insurance Excellent Interpersonal Skills Excellent Phone Skills Various Practice Management Software Claim Entry & Payment Posting Records Organization & Management Insurance & Patient Aging HIPAA Compliance Online Claim Submission & ERA All EMR and EHR Systems
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Internal Auditing
    HIPAA
    Compliance
    Basic Attention Token
    Payment Processing
    Account Reconciliation
    Revenue Management
    Medical Procedure Coding
    Practice Fusion
    Medical Billing
    Financial Report
    ICD Coding
    Revenue Cycle Management
    Insurance Claim Submission
    Medical Billing & Coding
  • $10 hourly
    "It was a pleasure working with Geo, he's an extremely dynamic team-player with a positive attitude. He helped us build a custom extension for faster data transfers, numerous excel formulas to increase efficiency and helped with overall problem solving. Could not recommend him enough." - Anna S., Homr Imagine turning frustrated customers into loyal brand advocates. That's the power of a seamless, personalized customer experience. But creating it can feel overwhelming. That's where I come in. For years, I've helped startups like yours unlock the magic of customer experience to build brand loyalty. The secret? It's not magic, it's well-oiled processes, smooth communication across teams, and most importantly, interactions that make every customer feel valued. You'll see happier customers, stronger brand loyalty, and a smoother path to growth – all while maintaining the high standards you're known for in no time 🌱What I value — hard work over talent/skills (grind), perseverance and resilience (grit), and attitude for gratitude (growth). Client Feedback: 🎖️ "I love how I don't have to ask you to do things, you think creatively and where the need is and jump in and help out!" — Anna S., CFO @ HOMR 🎖️ "I monitor everyone's CSAT weekly, yours is amazing. Keep it up! If I see any improvement possibilities I'll let you know!" — Sebastian B., Customer Support Manager @ Beaconstac 🎖️ "@gio , bundle of thanks for the hard work and dedication. I hope that I’ve been a good mentor for you. I think that you are very talented, sharp minded, ambitious and loveable. The sky is the limit for you. Thanks for everything. " — Tal S., Product Manager @ Nexar ⭐Experience in Process Improvement — Building integrations using native JS programming for Chrome Extension + PaperForm to increase efficiency in real-time data recording — Building a system out of Excel file + Google App Script to efficiently migrate a legacy CRM made out of Google Sheets into a system (Start-up Data Migration) ⭐ Experience in business process outsourcing — 1 year in Healthcare Account based in US, supporting benefit calls, provider claims and disputes, and coverage for Arizona and California — 2 years in Telecommunications company, including sales and technical support (CRM) for television programming, telephone, mobile phone, internet connectivity — 2 years in Back-office support for an interior design app company based in the US, providing support for photo annotation, email support (Zendesk), product research, price validation, and product scrapping. ⭐ Experience in social media content moderation — Worked as an image annotator, content curator for a research company based in Australia, supporting large social media clients. — Certificate training in Facebook Ads and social media management for business ⭐ Experience in Marketing/ Graphic Design — National Competency Certificate holder for Visual Graphics Design with experience in Adobe Photoshop and Illustrator — Freelance digital graphic designer for event posters, product labels, logo, and branding. — Sales and marketing associate for a local distributor of an international company based in Singapore
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Community Moderation
    Management Skills
    Client Management
    Case Management
    File Management
    Incident Management
    Customer Service
    Online Chat Support
    Customer Support
    Data Entry
    Technical Support
    Phone Support
    Graphic Design
  • $15 hourly
    Lady Jovelyn Manzano, is a seasoned Customer Service expert and is currently the Chief Operating Officer at Ivoice, With over a decade of professional experience, LJ has consistently elevated customer satisfaction through exceptional service. Her diverse skill set positions her as a valuable asset to your company's success. Her expertise includes cultivating strong customer relationships, delivering exceptional service, and surpassing expectations. Throughout her career, she has effectively managed customer communications and initiatives, resulting in improved customer service, satisfaction, and retention. Furthermore, just recently, she has spearheaded an initiative to empower aspiring freelancers by founding HirewiseVA. This innovative platform provides a unique opportunity for individuals of all ages and statuses to earn while working from the comfort of their homes. This endeavor not only offers financial independence but also extends to all breadwinners who seek to supplement their income for their families. Additionally, by eliminating the need for commuting, this platform allows individuals to prioritize quality time with their loved ones, fostering stronger familial bonds and ensuring a safer and more fulfilling home environment. ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐⭐ Zendesk ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Intercom ⭐⭐⭐⭐⭐ Aircall ⭐⭐⭐⭐⭐ Ring central ⭐⭐⭐⭐⭐ Konnektive ⭐⭐⭐⭐⭐ Hubspot ⭐⭐⭐⭐⭐ Freshdesk ⭐⭐⭐⭐⭐ Asana
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Email Marketing
    Lead Generation
    Appointment Setting
    Asana
    Amazon Plugin
    Customer Support
    Gorgias
    Consumer Goods
    Data Entry
    Customer Service
    Online Chat Support
    Zendesk
    Order Tracking
    Email Support
  • $15 hourly
    I'm competent and flexible with remarkable skills in Bookkeeping and in managing social media accounts. I am always open to new learnings and willing to undergo training if the work requires me to do so. I have attention to detail and understand the job efficiently. My objective is to provide 100% quality and accuracy of results to my clients. Specialties: SMM Bookkeeping QuickBooks Excel Graphic Design Other Skills: Microsoft Office Tools Admin Support Virtual Assistance Customer Service I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Support
    Social Media Strategy
    Content Creation
    Administrative Support
    Instagram
    Data Entry
    Intuit QuickBooks
    Social Media Content Creation
    Google Docs
    Social Media Advertising
    Bookkeeping
  • $15 hourly
    Jello! Welcome to my UpWork Profile. Here's what you need to know about me: 9 years experience working homebased in Upwork. (I was already here when it was still oDesk) 3 years working in BPO companies in Manila. I have worked as Subject matter expert and Coach for fresh hires. 1 year as an English tutor. Here's a list of my past work experiences before UpWork: Customer and Tech and Sales Support for AT&T and T-mobile Subject Matter Expert and Academy-Bay Coach for AT&T Lead Generation Specialist for a mortgage company Here's a list of some of my past work experiences in UpWork: Email, Chat, Phone and Admin Support for a few eCommerce brands Instagram and Facebook Marketer for Supplements and Clothing Brands Influencer Support and Reach Out Specialist Appointment Setter for Aesthetic Clinics based in the US Quality Analyst for an electronic brand Data Entry and Web Research Specialist Lead Generation Specialist for a Food Delivery App Profile, Article and Blog writer Virtual Assistant and Admin Support Here are some of the softwares I have used: Zendesk, FrontApp, Gmail Shopify, Amazon Byrd, Shipmonk, Supply Chain Solutions, Keepspace Canva, Adobe Photoshop Hubspot, Mailchimp, Instantly, Dripify
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Influencer Marketing
    Instagram Marketing
    Email Marketing
    Lead Generation
    Customer Service
    Email Communication
    Online Chat Support
  • $20 hourly
    Hello, Thank you for checking my profile. I am a self motivated professional specialize in Appointment Scheduling, Lead Generation, Customer Acquisition, Customer Retention, Customer Service & Call center management. I am open to learn new skills and enjoy overcoming challenges and thrives on innovation. I am a hard worker, Persistent, organized, & efficient. Key to my success has been to achieve higher personal, professional and social standards by seeking for additional responsibilities. I always seek Client’s happiness. I win when I make make my clients happy. I have started my professional career in 2007 as a call center executive and I served many industries like Debt Settlement, Telecom, Real Estate, Deal Platform etc. I have started my freelance career in 2012 and since then I have scheduled appointments for 40+ clients in the marketplaces with proven track record. Here’s how I can help you with my service: 1.Appointment Scheduling 2.Lead Generation 3.Customer Acquisition 4.Customer Support 5.Manage your remote sales & support team 6.Recruit Sales & Support team 7.Script writing 8.Sales & Support training I have outstanding knowledge using different CRMs such as Salesforce, Zoho, OneCRM, FollowUp boss, Hubspot, SugerCRM, Sage etc. If you are looking for a person who can keep your sales team busy, I can commit to flood their calendars with appointments. My rate is slightly negotiable depending your business requirements and I am open for trial. My Conversation with Decision makers to conversion ratio is 40% for inbound prospects. For outbound prospects you can expect 8-10% conversion ratio. I would love to hear about your business to learn if I can help. Let’s talk!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Social Media Lead Generation
    Virtual Assistance
    Business Development
    Real Estate Investment Assistance
    Phone Communication
    Appointment Setting
    Salesforce CRM
    Real Estate
    Customer Service
    Telemarketing
    Zoho CRM
    Telemarketing Scriptwriting
    Customer Acquisition
    Lead Generation
  • $10 hourly
    Hello, I'm Maricar N. Carandang, bringing 11 years of robust experience in the call center industry, where I've supported customer service, financial, and technical domains. As a seasoned customer service specialist, I pride myself on my ability to provide friendly and professional support while effectively resolving escalated customer complaints and issues. Throughout my career, I've garnered recognition for my strong interpersonal skills, evident in both high customer satisfaction ratings and peer accolades. Notably, I spearheaded the development of a novel customer retention program, leading to a remarkable 20% increase in customer loyalty. Here's what I bring to the table: Efficient Task Management: I excel in handling multiple tasks daily, ensuring each receives the attention it deserves. Creative Problem-Solving: I adopt a creative approach to problem-solving, allowing me to devise innovative solutions that exceed expectations. Dependable and Time-Efficient: Count on me for dependable support and exceptional time management skills, ensuring tasks are completed efficiently. Energetic and Adaptive: With an innate eagerness to learn, I bring an energetic attitude to every project, always seeking to acquire new skills and knowledge. Collaborative and Independent: I bring valuable experience both as a team player and an individual contributor, adept at thriving in collaborative environments and autonomously tackling challenges. Let's collaborate to elevate your customer service experience and drive exceptional results. I'm eager to bring my expertise to your project.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Satisfaction
    Customer Support
    BPO Call Center
    Email Communication
    Customer Experience
    Typing
    Virtual Assistance
    Phone Communication
    Ecommerce Support
    Phone Support
  • $16 hourly
    If you need someone who is both certified in teaching English as a foreign language and has clear and understandable speech and who also has experience in dealing with customers on an intimate level, then I am the worker that you've been looking for! I am experienced with cold-calling, data management, appointment setting, and customer relations. I also am well versed with CRM and telephony software to manage customer accounts and take and manage orders. I look forward to working with you and seeing our success together!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Chatbot Training
    Editing & Proofreading
    Order Processing
    Order Management
    Appointment Setting
    Cold Calling
    Sales
    Market Research
    Customer Support
    Online Chat Support
    Virtual Assistance
    Data Entry
  • $10 hourly
    I have 14 years of experience in US healthcare and worked for multi specialty providers. I worked in major PMS & EHR software’s., ex:Kareo, Office Ally, AdvancedMD, CollabratedMD, eClinicalWorks, Practice Fusion. My experience includes Credentialing Registration, Claims Management, Billing, Collections, Patient Insurance, Data Processing, Integrity of Patient Accounts, Accounts Receivable Management. Regularly provides revenue cycle status including reports, metrics, and presentations to client and management. Resolves escalated reimbursement issues with Payors, Practice, and systems for optimal management of accounts receivable. Responsible for the overall coordination of front office duties to include scheduling, check-in, and co-pay/co-insurance collection.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Accounts Receivable
    Customer Service
    Medical Billing & Coding
    Microsoft Word
    Payment Processing
    Administrative Support
    Electronic Medical Record
    Microsoft Excel
    Data Entry
  • $15 hourly
    I've been in the business for more than a decade and still counting (customer service, sales, appointment setting, VA). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loan, credit score check, real estate, VA and sales assistant for an EMR and Buybacks company, lead gen for used mobile homes and RV's, lead qualifier and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizon.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Lead Generation
    Data Entry
    Customer Service
    Electronic Medical Record
    Sales
    BPO Call Center
    B2B Marketing
    Cold Calling
  • $20 hourly
    I have 15+ years of experience in customer service and sales industry. Out of which 7+ years are devoted to e-commerce operations management and customer service/support. My entire experience is based on serving North American market. I have also worked as a customer service and operations manager in call center for 5+ years where quality assurance and customer service/sales training was part of my job. This unique blended experience of sales and customer service makes me standout from the crowd. Ever heard of a person who is always making customers laugh with extremely good sense of humor? Not only deals with the most difficult/complex and upset customers in excellent manner but also ends the conversation with upselling additional product/service and converts them into a repeat customer? Well I am that guy. Top Rated Plus freelancer. Please feel free to contact me if you are looking for a customer service/support GURU. Skills. Customer service representative Customer support Helpdesk Technical support Live chat support Email support Email Communication Phone support Customer satisfaction Service level agreement (SLA) Customer retention Support ticket management problem-solving customer service quality assurance customer service management customer service training Customer onboarding. Customer success. Complaint Management Order Tracking Vendor management Vendor communication Project management Operations management account manager client manager ecommerce ecommerce management Shopify store management Shopify Dropshipping Customer service management skills. Customer service consultant Customer service expert Customer service strategy Customer service automation Customer service software Customer service analytics Customer service process improvement Customer service escalation Customer service training design Customer service quality assurance Customer service team management Customer service survey design Customer service complaint management Customer service retention rate Customer service communications Customer service communication skills Customer service leadership Customer service management skills Customer service performance metrics Customer service complaint resolution Customer service KPIs Customer service workflows Customer service policies Customer service terms of service Customer service standard operating procedures (SOPs) CRM Zendesk Gorgias Front Salesforce ZOHO HubSpot
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Email Communication
    Telemarketing
    Ecommerce
    Customer Service
    Lead Generation
    Account Management
    Dropshipping
    Customer Support
    Sales
    Shopify
    Phone Support
    Email Support
  • $20 hourly
    With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and giving support in production and coaching. I’ve also worked as a Project Manager of a COO where I handled multiple projects in a Virtual setting (Work from Home). I managed and hired developers, VAs and other resources to help out with my Client's business. I also helped in growing a solar startup company and managed appointment setters as the Call Center Director. Additional Skills: Project Management, Email Management, inbound/outbound calls, process creation, and management for startup and ongoing business, schedule/time management, advanced data entry, ticket creation using multiple tools, Job posting, Job Application/Hiring Management (process, interview, recommendation, and hiring), Basic WordPress Management, Management of Solar Appointment Setters. Solar startup. Tools Used: MS Dynamics CRM, ClickUp, Todoist, Asana, Trello, Autotask, Microsoft Office 365 (including Planner, Outlook, Word, Excel, Powerpoint, OneNote, Teams, OneDrive, Sharepoint), Google Suite, Slack, Shopify, Gorgias, LiveAgent, Zendesk, TextExpander, Activtrak, GoHighLevel, Vici Dialer.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Scraping
    Appointment Setting
    VICIDIAL
    ClickUp
    Data Mining
    Cross Functional Team Leadership
    Agile CRM
    Business Operations
    Leadership Development
    Project Management
    Customer Service
    Leadership Skills
    Zendesk
    BPO Call Center
  • $16 hourly
    As an ambitious professional with online/offline marketing experience as a media planner and e-commerce specialist for an established international company, I am thrilled to learn more about your opening. I believe that my professional background and industrialist drive make me an ideal candidate to fill this position. In today's economy, there's no time to waste on workers who lack the necessary skills and motivation. I've got what you need to grow your business. I thrive in high-pressure and fast-paced situations, striving for positive results. Further, I possess expertise in campaign management and customer acquisition by maximizing performance. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it. I have skillfully balanced organizational objectives and productive relationships, strategizing and recommending ways in which to achieve and maintain a competitive business edge. My problem solving and critical thinking talents have supported my professional growth. As a freelancer, I have profound experience in growing e-commerce businesses on Amazon, Bol.com and Shopify. I was an account manager for an established European seller and did product research, product sourcing, product listing, product optimization, customer service and much more. Additionally, I can translate (eng-dutch/dutch-eng), transcribe (eng & dutch) and set up advertising campaigns on Facebook, TikTok, Amazon, Bol.com and Instagram.
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    General Transcription
    Account Management
    Creative Writing
    Social Media Content
    Sales Optimization
    Ecommerce Management Consultation
    Microsoft PowerPoint
    Writing
    Translation
    Product Sourcing
    Dutch
    Multi-Platform Optimization
    Media Planning
    Customer Service
    Audio Transcription
  • $10 hourly
    I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from all Europe, North and South America, and South Asia. Our goal is to ensure our support services are a seamless extension of your brand, enhancing productivity and increasing sales. Our services include: • Call Center Support Services • Multilingual Support Services • Virtual Assistant Services • Ecommerce and Backend Support Services • Operations Support Services IdeasUnlimited is working towards a future whereby we provide remote work opportunities to driven and skilled workers from all over the globe, and especially to those who are applying due to a disability or social anxiety, or since they are stay-at-home parents or students. We are gaining momentum towards our goal of promoting and supporting these talented individuals to make the world a better place.
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    Project Management
    Cold Calling
    BPO Call Center
    Startup Consulting
    Inbound Marketing
    Management Consulting
    Market Research
    Customer Service
    Project Plans
    Administrative Support
  • $150 hourly
    I am a solution-driven professional with over 10 years of experience consulting for CRM, ticketing, and phone systems. As a Business Systems Analyst, I assist my clients from the Discovery process (identifying business processes) through selection, implementation, and custom development of their software. Top CRM products I work with: Zoho CRM, Zoho Desk, Freshdesk, Freshsales, Zendesk Top phone and contact center systems I work with: RingCentral, Twilio, Talkdesk, Zoom, inContact, 8x8, DialPad and Nextiva Freshdesk development Zoho development RingCentral development TalkDesk development
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    System Configuration
    Chatbot Development
    VoIP Administration
    Nextiva Business VoIP
    VoIP Software
    WebRTC
    SMS
    Business with 100-999 Employees
  • $13 hourly
    Thank you for checking out my profile. I am an all-in-one solution you've been looking for. A highly qualified, competitive individual with a strong background in Customer Service, Customer Support, Telemarketing and Appointment Setting is what your company needs. I pride myself on being reliable, creative, versatile, a problem solver and being able to take directions well. I put extra value on meeting tight deadlines, delivering superior performance and going beyond expectations. Below are some of my clients' feedback: "Eyslee is a amazing appointment setter! I wish I could find ten more just like her! 👏👏" "Eyslee is the dream employee to have on any team. She was very patient, a self starter and has gone above and beyond my job description. She became very involved in the job, easily moved around in the company" "Eyslee great person to work with on any projects. Follows directions and get the job done very well. Fast-learner and professional." "Kay is a very competent customer service agent who works well with minimal supervision. Her ability to handle many calls from US customers without an accent makes her a very valuable A+.... Highly recommended." I handled variety of accounts such as Financial, Banking, Telco, Human Resources, Order Taking and Debt Collections when working in the BPO industry. Clients that I worked with were from the US, UK, Australia and Asia. I have been focused on helping customers and providing suitable solutions and support from the day I started working locally to working remotely from home. My Specializations are: -Customer Service/Customer Support -Telephone Answering Service -Chat Support -Email Handling -Telemarketing -Appointment Setting I have been doing quality Customer Service, Telemarketing and Appointment Setting thru Upwork for the past six years, handling massive calls per day while doing administrative tasks. I have a strong interpersonal skill, a pleasant phone demeanor and a highly developed sense of organization. Here are some of my Technical skills: -CRM Tools (Hubspot, Zoho, Fresh sales, Zendesk, etc.) -MS Office (Word, Powerpoint, Excel, Skype, Outlook)/Office 365 -Google Chrome (Google Drive, Google Sheet, Google Calendar) -Microsoft Edge -Dialer Systems (Mojo, Phone Burner, Ring Central, Kixie, Grasshopper, Aircall, Leadsrain.) My 16 years of work experience helped me become more mature and independent in facing challenges and resolving them easily. I am now more flexible and analytical while doing things with passion, enthusiasm and professionalism. Ultimately, I’ve learned a lot from the job experiences I have had and I’m looking for the next step where I can continue to grow, excel and use the skills I’ve honed at a company I love.
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    Phone Support
    Online Chat Support
    Administrative Support
    Staff Recruitment & Management
    Google Search
    Data Entry
    Customer Service
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