Hire the best Call Center Managers

13+ years professional experience, adept in managing group of leaders with expertise in operations and client-facing environment. Experience in Project Management, Service to Sales, Process Improvement, People Development, Volume Capacity, and Staffing. 8+ years of experience as Head of Operations/Director/Project Manager - handled as many as 150+ FTEs with 11 Team Leaders under my cluster. I also have clients in the advertising industry and I am helping to manage daily operations, customer service and tech teams, and fulfillment. Proficiency in Microsoft Office and Google tools. Proficiency in Social Media Applications: Facebook,...

I am passionate about customer service related goals, targets and necessary points of refinement that can so often go overlooked in large corporations. Performing extensive support functions—including managing web content, communicating with teams, sending newsletters, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy. I am fluent in French, Dutch, and English, and I have a basic knowledge of German, Italian and Spanish. I Communicate consistently via phone, email or Skype, ensuring reliable ongoing contact for a smooth running of every project I work on. Demonstrating proficiency in...

CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of...

10+ years experience in Webmarkeking, Facebook Ads, Search Engine Marketing Expert, PPC Specialist, Paid Social (Over $500K Ad Spend/month ) and was able to And was able to generate Millions on some Pay Per Clic projects. I'm perfectly positioned to help you and your company make the most out of digital marketing, to create profitable campaigns, and manage and optimize your conversions (leads and sales). I have clients who have been with me for several months because I consistently bring them results. I know how Web marketing works. I have a system to follow so you can immediately run successful Facebook Ads or Google Ads campaigns...

I've been in the business for more than a decade and still counting (customer service and sales). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loan, credit score check, real estate, VA and sales assistant, lead gen for used mobile homes and RV's, lead qualifier and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizon.

I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride...

I am the owner and director of IdeasUnlimited, a global support services provider with over 8 years of experience in completing more than 4000 projects in myriad industries. I am very passionate about meeting new people, discussing business ideas, and creating work opportunities for talented individuals to succeed. IdeasUnlimited originated from this fascination with matching the right people to appropriate jobs, providing quality affordable support services so businesses could focus on their core competencies. We provide both 24/7/365 physical call center support services as well as remote workforce support through our remote team from...

I have been working from home on Upwork since 2012. I've got experience in Canada, USA, UK, Australia, New Zealand, Switzerland and South African calling. I have worked on numerous projects, from marketing an online financial platform to high net-worth individuals right through to Robotics course marketing for schools, Real Estate, and many more. I'm also highly experienced in in-depth internet research, compiling excel spreadsheets of contacts, names, telephone numbers, etc. I've done Private Equity Recruitment, and I thrive on being on the phone and research I will tackle if it comes my way. I have also been given the opportunity to...

I'm excited to assist individuals and companies that are searching for an excel wizard. My peers refer to me as the "excel genie" as I am known for tackling the hardest assignments and requests. I'm an experienced Data Analyst and Forecaster with over a decade of working in the WFM field. Skilled in Forecasting, Staff Modeling and Planning, Data Collection and Reporting, Coaching, Customer Relationship Management (CRM), Team Building, Analytical Skills, and Workforce Management. Please message me with questions about your project as I'm happy to offer advice on the best course of action for your data set. Career Highlights Include:...

TOP RATED UPWORK FREELANCER! 7 YEARS of Customer Service Experience 4 YEARS of Customer Service Manager Experience E-COMMERCE EXPERT! I have 6 years of experience in customer service with 3 years as customer service manager handling a team of 5 to 10 agents for an e-commerce store. If you need help with setting up customer service, I am the one you are looking for! I am highly proficient in different CRMs like Freshdesk and Zendesk. I can also create KPIs for you and build your customer service team from scratch! So what are you waiting for? Send me a message so that I could help you grow your business! Good customer service will...

I am a solution-driven professional with over 10 years of experience consulting for CRM, ticketing, and phone systems. As a Business Systems Analyst, I assist my clients from the Discovery process (identifying business processes) through selection, implementation, and custom development of their software. Top CRM products I work with: Zoho CRM, Zoho Desk, Freshdesk, Freshsales, Zendesk Top phone and contact center systems I work with: RingCentral, Twilio, Talkdesk, Zoom, inContact, 8x8, DialPad and Nextiva Freshdesk development Zoho development RingCentral development TalkDesk development

Welcome to my space!💁‍♀️ Ebby here, I’m a multi-talented executive assistant. I help busy executives and successful entrepreneurs manage their demanding schedules, daily business operations, personal tasks, teams, and projects, freeing up their time and mental energy to focus on more pressing demands and leadership duties. While working with a handful of CEOs, Business Owners, and startups from different industries both onsite and virtually, I have rendered exceptional services in the areas of administrative and personal support, provided assistance with various tasks related to social media management, lead generation, human resource...

I am a professional ethical customer service enthusiast and closer with a background in sales and technology gifted with a genuine personality that immediately builds trust and rapport with my clients. ==) Certified Digital Marketing Strategist ==) Certified Direct-Response Copywriting Specialist ==) Certified Content Marketing Specialist

I am a Graduate of Bachelor Degree here in the Philippines. I am an Experienced Lead Manager, Sales Manager, Social Media Manager, Customer Support, Virtual Assistant, Appointment setter, B2B for over 7 years which specialized in a variety of skills which includes: -Email Management, Web Scraping, Email Hunting, Graphic Designing, Video Editing, & Organizing. -Computer literacy such as Excel, Power Point, Microsoft Word, G suite. -Has an experience in using tools such as, Trello, Click up, Asana, Slack, Podio, Mojo Dialer, Xencall, Zoom call, Google Voice, Call tools, Ring Central, Callhub, Zoho @hubspot. -Marketing, Communication and...

RENTAL APPLICATIONS 📋 ✔️ Receiving rental applications from potential tenants, reviewing them, and verifying their accuracy. ✔️ Conduct background checks, credit checks, and rental history checks on the applicants. ✔️ Communicating with applicants to request additional information or clarification on their application. ✔️ Analyzing and evaluating the information provided by the applicants to determine their eligibility for tenancy. ✔️ Making recommendations to the property management company regarding the approval or denial of rental applications. ✔️ Preparing rental agreements, lease agreements, and other related documents for...

With over 20 years of experience as a Virtual Assistant, Project Manager, and Customer Support Operations professional, I have honed a diverse skill set that I am excited to bring to your organization. I have spent the past decade working remotely via Upwork, mastering the art of virtual collaboration and project management. I am proficient in a range of software and tools used in project management, such as ClickUp, Asana, Google Workspace, and Microsoft Teams. My experience in these platforms has equipped me with the ability to coordinate and collaborate effectively with team members and track project progress in real-time. Additionally,...

With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and...

Experienced BPO professional with a decade of demonstrated history of working in the outsourcing/offshoring industry for Telco, Collections, Customer Service, Tech, Marketing and Sales, E-Commers, Travel and Food Industry. Skilled in Project Management, Operations Management, Business Process Improvement, Customer Satisfaction, and People Management. I am competitive, outgoing, adventurous, flexible, enthusiastic, people person, good communicator and goal driven. 13 years worth of experience in the BPO industry. Portfolios Handled: • T-Mobile USA and Metro PCS – Customer Service Manager, Quality Assurance Analyst, and Escalations for...

I am an innovative leader with 20+ years of successful experience driving operational excellence by identifying and developing talent, enacting cost-effective strategies, and making business-savvy decisions that have yielded consistent goal attainment. Throughout my tenure as a leader, I have a record of superior proficiency in dissecting complex information, providing high-level analysis and adeptly managing people, projects and processes. My primary expertise is in call centers, back-office operations, capacity planning and workforce management. In my roles, I have shown a strong aptitude in strategic workload planning including...

I have 14 years of experience in US healthcare and worked for multi specialty providers. I worked in major PMS & EHR software’s., ex:Kareo, Office Ally, AdvancedMD, CollabratedMD, eClinicalWorks, Practice Fusion. My experience includes Credentialing Registration, Claims Management, Billing, Collections, Patient Insurance, Data Processing, Integrity of Patient Accounts, Accounts Receivable Management. Regularly provides revenue cycle status including reports, metrics, and presentations to client and management. Resolves escalated reimbursement issues with Payors, Practice, and systems for optimal management of accounts receivable....

I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and...

Hi there! Welcome to my Upwork profile. I'm thrilled to introduce myself as a versatile professional with a diverse skill set in property management, appfolio expertise, and travel specialization. With a passion for delivering exceptional results and a commitment to client satisfaction, I am confident in my ability to meet your specific needs. In the realm of property management, I bring extensive experience in overseeing residential and commercial properties, ensuring smooth operations, and maximizing profitability. From tenant relations and lease management to property maintenance and financial reporting, I possess a comprehensive...

✅ TOP-RATED PLUS Freelancer I have a Preparer Tax ID Number (PTIN), which means I am qualified to prepare tax returns and sign them as a paid preparer. All returns are prepared and signed by me which means you'll be getting the comfort of a CPA preparing AND signing your return. You won't find that anywhere else with my prices. I am also a registered e-file provider. As a Certified Public Accountant. I have extensive knowledge in US Individual, Business, and International taxation. My 8+ years of experience in tax can add value to your project. Specializing in tax preparation, assistance, advice, consulting, research, and bookkeeping....

•Sales and customer care service representative •Professional with 12 years of experience •Seeking to boost the evolving customer lifecycle •Developing customer satisfaction while increasing retention to expand customer base accounts •Driven to excel in customer business account opportunities with a track record of an over-achieving quota.

I am VoIP/VICIDIAL/VICIBOX/Asterisk/FreePBX/GoAutodial/vTiger/3CX developer and solution provider with past 16+ years of rich experience. I have expertise in them, and so i am confident to serve you for the same. I have rich telecom, web and custom software development and support experience. I'm interested in your job & I guarantee doing it in short time. I didn’t ask for an upfront as I'm interested in building long term relationships based on trust because I'm confident with my quality of work.