Hire the Best Call Center Managers
in Egypt

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.

I manage scalable Call center operations at Reach Flex, overseeing a team of over 100 agents providing 24/7 multilingual support. We support clients across multiple industries including homeservices (solar, roofing, HVAC,..) ,Travel, Automotive, Banking, Real Estate, Energy, Media & Communication, Retail, and Technology. My experience includes managing large teams across multiple time zones, implementing structured workflows, quality assurance processes, and performance tracking. Our operations cover voice, email, and chat support, ensuring timely and professional customer interactions. Reach Flex is built to scale and adapt to client needs efficiently.

I worked as a full-time Digital Marketing Manager, Customer Support Manager, Digital Marketing Trainer. I'm working as a Voice over and spokesperson artist and also an Arabic-English translator.

With over 6 years of hands-on experience in operations management and customer service, I help businesses streamline processes, enhance team performance, and deliver top-tier customer experiences. I’ve led teams, built training systems from scratch, and improved KPIs through data-driven strategies and a focus on quality assurance. My leadership style is collaborative and growth-oriented, I believe in empowering teams to deliver their best. I’m skilled in tools like Tableau, Power BI, Salesforce, Zendesk, HubSpot, Medallia, Asana, Zapier, and Microsoft Office (including Excel) and I’m always eager to learn new platforms that help optimize operations and communication. If you’re looking for someone who combines strategic thinking, hands-on management, and a passion for client satisfaction, I’d love to help your business grow.

🏢 Founder of Nexus Callers Services | Structured Call Center & BPO Operations I lead and operate a fully managed, office-based call center supporting companies that require scalable outbound sales, inbound customer support, and structured lead generation. Unlike freelance VAs, our teams operate inside a supervised environment with: ✔ Quality Assurance monitoring ✔ Real-Time Management (RTM) ✔ Dialer & CRM stability control ✔ KPI-based performance reporting ✔ Dedicated campaign supervision We specialize in building structured outbound systems and retention-focused inbound operations. 🔹 Core Services Outbound Sales & Lead Generation Cold calling, appointment setting, prospect qualification, follow-ups, CRM updates. Inbound Customer Support Call answering, service-based support, retention-focused communication. Acquisition & Sales Support Roles Acquisition managers, closers, and follow-up specialists integrated directly into your CRM. Live Chat & Email Support SLA-based inbox handling and structured customer engagement. 🔹 Industries We Support Real Estate Healthcare & Medical Solar & Energy E-commerce B2B Service Businesses 🔹 Why Work With Us • Office-based operation (not remote freelancers) • Multilingual teams (English, Arabic, French, German, Spanish) • Transparent KPI reporting • Scalable team deployment • Long-term operational support If you are looking for a structured BPO partner — not temporary staffing — I’d be happy to discuss your campaign requirements.

Need reliable cold callers, appointment setters, or customer support agents? I help businesses build trained, managed calling and support teams that handle outreach, follow-up, inbound support, and customer communication with consistency. I’m Moe, co-founder of Central Tact, a Cairo-based BPO and customer communication team supporting businesses across the US, UK, Canada, Australia, Europe, and GCC markets. Unlike hiring one random freelancer, you get a managed operation with trained agents, supervision, attendance tracking, quality control, and performance follow-up. We can support your business with: • Cold calling • Lead generation • Appointment setting • Inbound customer support • Outbound customer support • Live chat support • Social inbox management • CRM follow-up • Real estate calling • B2B and B2C sales support • Virtual assistants • Data entry and back-office tasks Our team has experience across industries including real estate, home services, education, clinics, transportation, software, e-commerce, and service-based businesses. What you can expect: • English-speaking trained agents • Other languages available upon request • Office-based team in Cairo, Egypt • Team leader supervision • Daily or weekly reporting • Flexible scaling from 1 agent to a full team • Experience with tools like GoHighLevel, HubSpot, ReadyMode, 3CX, Dialpad, Vici, Mojo, Monday CRM, Zoho, Hubspot and Google Sheets • A practical setup focused on calls, follow-up, appointments, and customer experience If you need one reliable caller, a small sales support team, or 24/7 customer support coverage, I can help you build a simple and scalable operation. Send me a message with your target market, working hours, tools, script, and campaign goal, and I’ll recommend the best setup.