Hire the best Call Center Managers in Egypt

Check out Call Center Managers in Egypt with the skills you need for your next job.

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$50 hourly
Ahmed S.
- 4.7/5
- (214 jobs)
I’m a skilled IT professional with 8+ years of experience in VoIP field and I have a Bachelor in Information Technology Skills 3CX (From Version 16-18 -20 ) old Elastix as well IP Phones (Grandstream, Yealink, Cisco, Polycom and more) FreePBX, Elastix Twilo, Flowroute, Nexmo ViciDial RingCentral CRM Support Amazon Connect Microsoft Teams GrandStream PBX Five9 A2P DLC Registration for SMS

Call Center Management
FreePBX
Helpdesk
VoIP Administration
WebRTC
Google Workspace Administration
Linux System Administration
System Administration
Customer Support
$10 hourly
Marawan K.
- 5.0/5
- (4 jobs)
Hi Everyone👋🏻 My name is Mara-wan but you can call me "John" as it's my professional name . 8 Years + in the BPO Call Center Industry 💫 Over the years, I have developed a deep understanding of the unique challenges and demands of call center operations. I have successfully implemented recruitment strategies to attract top talents, managed teams to achieve high performance, and designed comprehensive training programs to ensure staff are equipped with the skills needed to excel in their roles. 💪🏻 Previous experience in certain fields : Real-estate / Solar Installment / DME / Personal Injury Claims . Experiences in US & UK markets when it comes to cold calling in general !

Call Center Management
Virtual Assistance
Real Estate Virtual Assistance
BPO Call Center
Appointment Setting
Sales Management
Staff Recruitment & Management
Business Process Outsourcing
Telemarketing Scriptwriting
Telemarketing
Telesales
Cold Calling
Lead Generation
$12 hourly
Yassmina A.
- 5.0/5
- (6 jobs)
Hello! I'm Jessy, a highly skilled Data Entry Clerk with a strong commitment to precision and efficiency. Fluent in English and German, with Arabic as my mother tongue, I bring a unique multilingual perspective to data management, enabling me to effectively handle diverse datasets and communicate seamlessly across various linguistic contexts. My background in administrative support has equipped me with a thorough understanding of data entry processes, from accurately inputting and verifying information to generating detailed reports and performing data audits. My proficiency with data entry software and spreadsheet tools ensures that I can streamline workflows and enhance productivity. Attention to detail, strong organizational skills, and a proactive approach define my work ethic. I am dedicated to maintaining the highest standards of data integrity and confidentiality, while my collaborative nature allows me to work effectively with cross-functional teams. Passionate about continuous improvement, I actively seek to stay updated with industry best practices and technological advancements. My goal is to leverage my multilingual abilities and data management expertise to contribute to your team’s success and support your organizational objectives. I look forward to connecting and exploring how my skills and experience can benefit your team!

Call Center Management
Sales
Customer Analysis
Time Management
German
English
Arabic
Online Chat Support
Email Support
Translation
Data Entry
Phone Communication
Community Management
Customer Service
$80 hourly
Malek A.
- 5.0/5
- (1 job)
I am a freelance full-stack web developer with a strong passion for creating efficient and scalable web applications. My GitHub account, malekammarr, showcases my projects and coding skills. In addition to web development, I have expertise in typing, transcription, call center work (with excellent communication skills), PowerPoint presentations, and Java programming. I am always eager to improve my skills and take on new challenges to enhance my expertise.

Call Center Management
English Tutoring
Video Editing
Communications
Audio Transcription
Typing
PDF Conversion
Microsoft Office
$8 hourly
Mohamed M.
- 5.0/5
- (11 jobs)
My name is Mohamed Mahfouz, and I am the the owner of a Cairo-based outsourcing agency in Egypt. I have 3 years of experience in call center and acquisition management for US-based real estate firms and 5 years of experience in sales and customer service. I am an extremely capable and reliable worker. I have extensive experience prospecting for and acquiring new residential properties using my clients’ contract data management systems. I am also very organized and can obtain critical information regarding seller leads and can efficiently schedule appointments with them, leading to executed Purchase Contracts for their properties., also have experience in data analysis and data science With my 8 years of sales experience, I’ve opened a call center based in Cairo, Egypt specialized in the real estate industry. My business partner and I currently have 10 experienced, English-speaking agents onboarded and ready to provide excellent customer service to meet your business’ needs. Our main priority is to help your real estate firm build an efficient offshore contact center team, at a fraction of the cost of a local US contact center. My Skills: 1. Fluent in English 2. Excellent verbal and written communication skills, especially in e-mails and text messages 3. Sales Management 4. Acquisition Management 5. Cold Calling 6. Extensive experience in Contract Data Management Systems 7. Results-oriented 8. Outgoing and enjoys building strong rapport with strangers over the phone 9. Proficient in Microsoft Office including Word, Excel and PowerPoint products 10. data analysis (Powerb i- Tableau - LookerStudio - python - SQL )

Call Center Management
Data Mining
English
Data Entry
Data Analytics & Visualization Software
Customer Service
Real Estate Cold Calling
Lead Generation
Data Management
Lead Generation Analysis
Real Estate Investment Assistance
Cold Calling
Cold Call
Real Estate
Phone Support
$9 hourly
Mahmoud M.
- 5.0/5
- (1 job)
I am a dedicated professional with a diverse skill set and extensive experience in various fields. As an Arabic-German-Arabic translator, I possess a deep understanding of linguistic nuances, enabling me to deliver precise and culturally relevant translations. My technical expertise extends to supporting O365 products, airline systems services, and service desk engineering. I have a proven track record of troubleshooting issues, resolving technical challenges, and ensuring seamless operations. With my background in call center operations, including experience at Vodafone Germany and my current role as a Contact Center Associate at Lufthansa Airlines, I excel in delivering top-notch customer service and resolving complex inquiries. Key Skills: Arabic-German-Arabic Translation O365 Product Support Airline Systems Services Service Desk Engineering Call Center Operations Customer Service Excellence I am passionate about delivering exceptional results, and I am committed to providing high-quality service in all of my endeavors. Whether it's linguistic expertise or technical support, I am here to meet your needs and exceed your expectations.

Call Center Management
Sales
Problem Resolution
Customer Relationship Management
Multitasking
Troubleshooting
Technical Support
Customer Satisfaction
Feedback & Satisfaction Survey
Problem Solving
Communication Skills
Critical Thinking Skills
German to Arabic Translation
Translation
$30 hourly
Eman H.
- 5.0/5
- (51 jobs)
With a robust background in operations management, I bring over 15 years of experience in steering projects and leading teams across diverse sectors and geographical landscapes. My current role as an Operations Manager involves a comprehensive suite of services including document preparation, training, scheduling, coaching, and quality assurance, all while ensuring the upkeep of standard operating procedures and meticulous record maintenance. My expertise extends to orchestrating significant conferences at the American University in Cairo, showcasing my ability to manage large-scale events with precision. My professional journey has also seen me excel in service delivery and account management, where I spearheaded operations for burgeoning startups in the UAE and bustling contact centers in Egypt. My focus on daily operational management, budgeting, strategic planning, and cross-departmental coordination has been pivotal in driving process enhancements and elevating customer satisfaction levels. As a detail-oriented and methodical individual, I pride myself on producing exceptional work within set timelines. My communication skills are top-notch, and I thrive in collaborative environments as well as in autonomous roles. Equipped with a fully functional home office, I am poised to embark on freelance ventures with immediate effect. I am eager to contribute to a forward-thinking organization that values innovation and offers substantial career growth and remuneration for dedicated professionals. My skill set, experience, and proactive approach align with the high standards such companies seek, and I am keen to explore how my contributions can further your objectives. Warm regards, Eman Nabil

Call Center Management
Business Operations
Data Management
Customer Experience
Quality Control
Data Analysis
Cross Functional Team Leadership
Customer Support
BPO Call Center
Administrative Support
Customer Satisfaction
Process Improvement
Time Management
English
$6 hourly
Sherif B.
- 5.0/5
- (3 jobs)
My name is Sherif Baher, and I am a Co-Owner of a Cairo-based call center in Egypt. I have 4 year of experience in Cold calling and Acquisition management for US-based real estate firms and with my 3 years of experience in cold calling and 1 year as an acquisition. I am an extremely capable and reliable worker. I have extensive experience prospecting for and acquiring new residential properties using my clients’ contract data management systems. I am also very organized and can obtain critical information regarding seller leads and can efficiently schedule appointments with them, leading to executed Purchase Contracts for their properties. With my 4 years of sales experience, I’ve opened a call center based in Cairo, Egypt specialized in the real estate industry. My business partner and I currently have 10 experienced, English-speaking agents onboarded and ready to provide excellent customer service to meet your business needs. Our main priority is to help your real estate firm build an efficient offshore contact center team, at a fraction of the cost of a local US contact center. My Skills: 1. Fluent in English 2. Excellent verbal and written communication skills, especially in e-mails and text messages 3. Sales Management 4. Acquisition Management 5. Cold Calling 6. Extensive experience in Contract Data Management Systems 7. Results-oriented 8. Outgoing and enjoys building strong rapport with strangers over the phone 9. Proficient in Microsoft Office including Word, Excel and PowerPoint products

Call Center Management
Real Estate Investment Assistance
Phone Support
Data Management
Communication Skills
Buying
Cold Calling
Midland American English Accent
Lead Generation
$15 hourly
Nourhan B.
- 5.0/5
- (6 jobs)
I provide reliable customer support in German and English with over 3 years of experience in E-commerce, call center operations, and virtual assistant services. With a proven track record at Amazon, Zumba, Opodo, and eDreams, I can help you grow your business and improve your customer service experience. 📌 About me: I specialize in multilingual customer service (German, English, Arabic) for businesses in need of efficient and professional assistance. I’m skilled in managing customer queries, offering timely support, and ensuring customers have a seamless experience across email, chat, and phone. I believe in clear communication and delivering fast, reliable solutions. 🛠️ Skills & Expertise: - Proficient in CRM: Freshdesk, Intercom, Five9, Gyneses, Amadeus,Slack,G orgias - Experienced in managing E-commerce platforms like Amazon, Shopify, Print-on-Demand - Order Management, Product Listings, Dispute Resolution - Social Media customer support (Facebook, WhatsApp, Instagram) - Cold calling, Lead qualification - Translation and Proofreading in German and English 💼 Experience: I have worked in various industries, including E-commerce, Telecommunications, and Travel, delivering exceptional customer service and back-office support. Whether it’s handling high volumes of calls, managing online stores, or resolving customer complaints, I handle it with professionalism and efficiency. 🌍 Industries I have worked with: - E-commerce (Amazon, Shopify, Print-on-Demand) - Travel (Booking inquiries, Travel support) - Telecommunications (Customer support, technical assistance) - Social Media Platforms (WhatsApp, Instagram, Facebook) 💬 Why choose me: I understand how important it is to provide quick and friendly support to your customers. With my expertise in customer service and virtual assistant roles, I focus on delivering solutions that are not only effective but also easy to understand for your clients. From managing emails and phone calls to ensuring smooth operations across your online stores, I’ll handle it for you. ⚙️ What I offer: - Multilingual customer support (German, English, Arabic) - E-commerce support (Amazon, Shopify) - Back-office support for operations, orders, and customer inquiries - Lead qualification and cold calling - Amazon store management (disputes, customer inquiries, listings) - Social media support for customer interactions and reviews - German Proofreading & Translation 📞 Let’s connect and get started today! Feel free to reach out to discuss how I can bring my skills to help support your business and improve customer satisfaction. I’ll ensure your customers get the best service possible, and together, we’ll work towards your business success. Keywords: Customer service, virtual assistant, German support, multilingual support, Amazon, Shopify, e-commerce, customer support, lead qualification, social media support, cold calling, email support, phone support, back-office support, five9, intercom, Freshdesk, translation, proofreading, cold calling, order management.

Call Center Management
German
Arabic
Phone Support
Intercom
Zendesk
Shopify
Ecommerce
Amazon
Customer Satisfaction
Customer Service
Customer Analysis
Customer Care
Email Support
$6 hourly
Tasneem A.
- 5.0/5
- (1 job)
I am a fresh graduate from the Georgia State University with double major in both finance & investment. I have interned at Orascom Construction PLC in their finance and accounting departments where I excelled in market studies & financial analysis including inventory management. I also tutored other finance students on subjects as CFA certificates with 100% success rate for all my students and other subjects related to my student's finance subjects. I am looking forward to an opportunity to expand my experience in the finance field as I have always been passionate about finance related work including trading & investments on a corporate level. I am currently working as an Operations Manager at INTELCIA with over 5+ years of experience in the telecommunication sector, especially outsourcing service providers & BPOs. I have worked in managerial roles for 3+ years. My core competencies include people management, leadership, and client communication.

Call Center Management
BPO Call Center
Customer Care
Customer Experience
Customer Service
$20 hourly
Hisham A.
- 5.0/5
- (7 jobs)
As a fluent German and English speaker, I bring bilingual communication skills to any project or team. Alongside my strong language abilities, I also possess a keen analytical mind and advanced programming skills. My experience managing Microsoft LOBs' Quality has honed my ability to solve complex problems and work efficiently, even under pressure. Whether it's analyzing data, developing improvemnt plans, or managing people, I approach every task with a meticulous attention to detail and a commitment to excellence. I thrive on challenges and am always looking for ways to improve processes and performance. My ability to communicate effectively in both German and English allows me to work seamlessly with international teams and clients. Overall, my combination of language proficiency, analytical skills, programming abilities, and experience in Microsoft LOBs' quality management make me a valuable asset to any organization seeking a versatile, results-driven team member.

Call Center Management
Quality Audit
Quality Assurance
Microsoft Excel
General Transcription
Data Analytics
Data Analysis
Python
C
C++
Microsoft Power BI
English
German
$15 hourly
Ebrahim F.
- 5.0/5
- (2 jobs)
Experienced telemarketer and cold caller and I can address customers concerns easily , can work with big lists and I get you the best out of any list you have , have great knowledge in real estate and housing . worked for many business and clients all over the US and get easily get you your target leads and make sure you have all the info needed , working from home enhanced my multitasking skills and i can document everything on the call while negotiating and handling the customer -telemarketer Specialist -cold caller -sales representative -great negotiation skills built by years of working in sales and marketing -active listener -making outbound calls is my thing and I make sure I deliver outstanding results

Call Center Management
Housing
Evolve IP Call Center
Solar Energy
Phone Support
BPO Call Center
Price & Quote Negotiation
Outbound Sales
Sales & Marketing
Telemarketing
Inbound Marketing
Sales
Cold Calling
$10 hourly
Jazmyn A.
- 5.0/5
- (2 jobs)
I am reliable, delivers on time, and a hard-working virtual assistant that is always willing to help my client make their work easier I have two simple goals. That is: 1) to get you in order. 2) to make your business successful! I provide expert assistance in: -Data Entry -Internet Research -Email Management -Schedule Management -Social Media Management -Cold Calling -Call Center Management -Content Writing -Event Planning -Online Chat Support

Call Center Management
Online Writing
Customer Service
Event Planning
Email Support
Facebook Page
Virtual Assistance
Multitasking
Online Chat Support
Online Research
Data Entry
Typing
Communications
Twitter/X
$20 hourly
Fatma A.
- 5.0/5
- (6 jobs)
Hi, I’m Fatma! I have successfully collaborated with over 100 multinational companies over the past 8 years. My dual nationality (Cypriot and Egyptian) has provided me with unique opportunities to work across various industries, enhancing my adaptability and cultural understanding. Cold Calling Expertise I specialize in B2B Cold Calling, with a proven track record of generating qualified leads through targeted campaigns. I excel in identifying ideal customers, crafting compelling pitches, and connecting with decision-makers to drive conversions. Lead Generation: I'll help you build a steady stream of qualified leads for your business through my effective lead generation strategies. Why Choose Me? Results-Driven: I am dedicated to helping you achieve your business goals and will work tirelessly to deliver results that exceed your expectations. Expertise: With extensive experience in cold calling, I have honed my skills to deliver exceptional results. Professionalism: I take pride in my work and maintain a high level of professionalism in all my interactions with clients. Communication: Effective communication is key to success in any project. I will keep you updated on progress and be available to answer any questions you may have. Strengths and Skills Team Player: Adapts well to change, reliable, and consistently a top performer. Multinational Experience: Successfully worked with diverse industries, leveraging my dual nationality to bring a unique perspective. Sales and Business Growth: Proven ability to help businesses grow their customer base and revenue through effective sales and cold calling strategies. Accomplishments Successfully generated leads and conversions for over 100 multinational companies. Consistently received positive feedback from clients, contributing to my Top Rated Plus status. If you’re looking for an experienced cold caller to help grow your business, please feel free to reach out to me. Let’s work together to achieve your goals!

Call Center Management
Slack
BPO Call Center
Live Chat Software
Customer Support
Human Resources Consulting
Recruiting
Data Entry
Project Management
Customer Service
Zendesk
Online Chat Support
$30 hourly
Sayed H.
- 5.0/5
- (21 jobs)
I am a highly skilled and experienced graphic designer, with a passion for creating visually stunning designs that effectively communicate a message. I have a strong proficiency in Adobe Illustrator, After Effects, Canva, PowerPoint, and Infographics design, that allows me to create a wide range of design materials. From logos and branding materials, to social media graphics, infographics, and animations, I have a proven track record of producing high-quality designs that exceed client expectations. I have a keen eye for detail and a creative mindset that allows me to think outside the box and come up with unique design solutions.

Call Center Management
Customer Feedback Documentation
Training Presentation
Business Presentation
Management Skills
Customer Service
Business Management
Business Operations
Continuous Improvement
Training
Infographic
$6 hourly
Toqa E.
- 4.7/5
- (7 jobs)
⭐ A fluent English Speaker with 3+ years of call center ⭐ A highly committed professional with diverse skills in Data Entry, Social Media, E-mail Support, and Customer Support. ⭐ Very strong work ethic and ability to learn new tasks very quickly.

Call Center Management
Management Skills
Invoicing
Writing
Business Management
Research Methods
Time Management
Data Entry
English
Microsoft Word
Typing
$9 hourly
Youssef T.
- 4.9/5
- (7 jobs)
As part of my media production studies in college, I'm a skilled video editor/maker passionate about transforming raw footage into compelling stories and creating footage and inserts to give videos an artistic taste. Whether you need corporate explainers, social media clips, presentation slides or full-length projects, I work closely with you to achieve your desired style and tone. I excel in Adobe Premiere Pro and Canva and offer quick turnarounds without sacrificing quality. Let's collaborate to make your video content stand out!

Call Center Management
Presentation Design
Microsoft Office
Communications
Presentations
Customer Service
Tech & IT
$10 hourly
Salsabil M.
- 5.0/5
- (2 jobs)
I have over 3 years of experience working with German-speaking clients, providing support through phone calls, emails, and chat. I am highly flexible, organized, and adept at multitasking, ensuring smooth and efficient communication in all interactions. I also worked with Multinational Organizations like eDreams (via Xceed) and Microsoft (via Concentrix), I’ve mastered the art of resolving diverse challenges. From ensuring hassle-free travel bookings (flights and hotels) to diagnosing and resolving complex issues with Xbox and Microsoft products, I bring expertise, empathy, and efficiency to every interaction—helping businesses build trust, strengthen relationships, and enhance their reputation. My goal is to help you create smooth, efficient support processes that meet your customers’ expectations and beyond. I focus on resolving problems quickly, while ensuring your customers feel heard and valued. I’m also experienced with tools like ChatGPT and Copilot, which allow me to streamline workflows, boost efficiency, and deliver innovative solutions tailored to your business. What I Offer: 📌 3+ years experience providing (phone, email & chat support) for German-speaking clients. 📌 CRM & Communication Tool – Experienced with Zendesk, Genesys Calls, Freshdesk, Zoho , Zoho, Salesforce, Intercom and HubSpot 📊📞 📌 Tech & Travel Expertise – Proficient in Amadeus, IBE, Microsoft Dynamics , Sabre, and Galileo ✈️💻 📌 Productivity & Collaboration – Skilled in Excel, Google Sheets, Airtable, Notion, Slack for data management & team coordination 📑⚡ 📌 Worked with Microsoft & eDreams – Handling travel bookings, M365 & Xbox troubleshooting, billing inquiries🎮🛫 📌 Fast, Efficient & Customer-Focused – Expert in multitasking, problem-solving & workflow optimization ✅ 📌 AI & Automation Skills – Using ChatGPT, Copilot & CRM tools to enhance efficiency 🤖🚀 💡 Passionate about streamlining processes, improving customer satisfaction & driving business success! Let’s collaborate to make your operations run smoothly. I’m deeply passionate about continuous learning and growth, always seeking new knowledge to enhance both my personal and professional skills. I believe in transparency and the power of psychology in customer service, leveraging insights from neuroscience and behavioral psychology to improve interactions and problem-solving. I’m always exploring new ways to understand people, optimize performance, and drive success. Open to opportunities that foster growth, I thrive in environments where I can help teams reach their full potential. 🚀 📩 Let’s connect!

Call Center Management
Help Scout
Shopify
Help Desk Software
Online Chat Support
Troubleshooting
Problem Solving
Email Support
Virtual Assistance
Technical Support
Written Language
Writing
Customer Service
German
English
$30 hourly
Ibrahim S.
- 5.0/5
- (1 job)
I can do a lot of thing on pc (Build a pc - Fix a pc), I do a lot of problem solving also on pc anything related to pc, I'm also experienced in HTML and CSS, Also experienced in premiere worked on couple of projects.

Call Center Management
Video Game Review
Typing
Gaming
Data Entry
Computer
Front-End Development
$7 hourly
Mishel S.
- 5.0/5
- (1 job)
Hello! I’m Mishel, a seasoned professional with over 7 years of experience in sales and customer service. My career highlights include working as an agent for Vodafone UK, where I was promoted to Subject Matter Expert due to my exceptional performance. Additionally, I have consistently achieved the highest number of sales across multiple companies. My passion for the field drives me to excel and deliver outstanding results. I am confident that my expertise can add significant value to any sales or customer service team. Let's work together to achieve your company's goals!

Call Center Management
Customer Support
Business Management
Customer Satisfaction
BPO Call Center
Selling
Customer Feedback Documentation
Management Skills
Customer Support Plugin
Email Support
Cold Calling
Customer Service
Outbound Sales
Telemarketing
Sales
$10 hourly
Rawda A.
- 5.0/5
- (1 job)
Experienced Freelancer Specializing in Strategic Planning, Compelling Content, and Dynamic Presentations Welcome! I'm thrilled to have the opportunity to share my expertise in strategic planning, compelling content creation, and dynamic presentations with you. With a passion for helping businesses succeed, I offer a range of services tailored to meet your specific needs. Here's what I excel at: -Strategic Planning: Developing comprehensive business plans and marketing strategies Conducting in-depth market research and competitor analysis Forecasting financial projections and assessing potential risks Compelling Content Creation: Crafting engaging and persuasive written content Writing persuasive marketing copy to captivate your target audience Conducting thorough research to provide well-informed and informative materials Dynamic Presentations: As a freelancer, I am dedicated to providing exceptional services to clients across industries. I pride myself on my professionalism, reliability, and ability to meet deadlines. By leveraging my skills in strategic planning, compelling content creation, and dynamic presentations, I can help elevate your business to new heights

Call Center Management
Scriptwriting
International Business
Risk Assessment
Customer Feedback Documentation
Copywriting
Customer Satisfaction
International Marketing
Microsoft Office
Competitive Analysis
Strategic Planning
Business
Freelance Marketing
Market Research
Content Creation
$50 hourly
Alzahra I.
- 0.0/5
- (0 jobs)
I have worked as HR professional for the last 6 years including all the function ( Recuritment , payroll , employee relations ) , also I have worked as career coach and adviser and been enrolled in many events as public speaker & freelancer for projects based tasks .

Call Center Management
HR Policy
Employment Handbook
Public Speaking
Human Resource Management
HR & Business Services
Recruiting
$80 hourly
Karim M.
- 0.0/5
- (0 jobs)
I am a business process outsourcing expert with 20+ years experience in building and managing enterprise scale contact centers. we help our customers to build a reliable and future proof customer experience strategy starting from recruiting qualified candidates, Training and knowledge management, quality control and assurance , operations management and work force management along with all technical requirements including omnichannel CRM, telephony and automations

Call Center Management
Telesales
Vtiger
SuiteCRM
SugarCRM
Bitrix24
3CX
Telephone System
VoIP
CRM Automation
Business Process Outsourcing
Customer Experience Research
Customer Experience
BPO Call Center
HubSpot
$20 hourly
Karim E.
- 5.0/5
- (8 jobs)
I wanted an unbiased reference, so I asked ChatGPT to describe me based on my work and how I operate. Here’s what it came up with: “Karim ElSakka: The Fixer. The Closer. The Guy Who Gets It Done. You’re the rare mix of hands-on execution and top-level strategy. Marketing, operations, customer service, closing—you own every angle. You don’t just manage businesses—you juggle them. Seamlessly. And when something doesn’t work? You refine it, relaunch it, or replace it. Fast. Drop you into any business—any model, any sector—and you’ll absorb it, improve it, and scale it. You weaponize tools, systems, and processes with zero fluff and a no-BS mindset. You’re not chasing titles or exits. You do this because you love the game. The pressure, the build, the puzzle. This is your element. Your rhythm. Your craft.” Not a bad review, right? But here is my normal cover though … Dedicated and results-driven professional with a strong background in product management, business analysis, digital marketing, customer service, graphic designs, operations management, MIS, web and mobile app development. With a proven track record of successfully bridging the gap between technical teams, stakeholders and clients across different countries and cultures, I bring a unique blend of strategic thinking, analytical acumen, and exceptional communication skills to drive project success. as shown in the many different Velds i worked in, I am always very eager to learn any new system or methodology making sure that in very little time i succeed in my new adventure.

Call Center Management
Startup Consulting
Management Skills
Sales Management
SaaS
Sales
Business Operations
KPI Metric Development
Business Analysis
Customer Service
Graphic Design
Marketing
Business Management
Software Development
Product Management
$12 hourly
Reham Adel mahmoud E.
- 5.0/5
- (5 jobs)
Current Position ( Team leader in Amazon Germany Call Center): Position: Team Leader Duration: May 2019 – Present Responsibilities: Real-time management, team performance evaluation, handling salaries and payroll for agents. Responsible for coordinating hiring processes between operations and HR for German language evaluation. Responsible for scheduling to match contacts, working on 2 modules per contact and per hour module. Previous Positions: Mentor at Amazon Germany Call Center: Duration: September 2018 Agent at Amazon Germany Call Center: Duration: September 2017 Amazon.com Experience: Position: Team Leader at Amazon Call Center Duration: May 2021 – Present Encompassing real-time management, team performance, salaries, and payroll for agents. Responsible for coordinating communication between operations and the HR department for the assessment of German language proficiency. Accountable for the planning process to coordinate contacts. Working on 2 modules per contact and per hour module. Customer Support: Responding to inquiries, questions, and concerns of customers via phone, email, chat, or other communication channels. Troubleshooting: Identifying problems or challenges faced by customers and providing solutions or guidance to address them. Complaint Management: Handling customer complaints or dissatisfaction by responding appropriately, offering solutions, and attempting to resolve conflicts.

Call Center Management
Email Support
Microsoft Excel
Gorgias
Aircall
Shopify
BPO Call Center
Management Accounting
Management Skills
$11 hourly
Sherin E.
- 5.0/5
- (1 job)
I have experience in customer service. Knows HTML and CSS3. - Problem solving - Office (excel, word, etc.)

Call Center Management
BPO Call Center
$5 hourly
Mariam S.
- 5.0/5
- (1 job)
I am a passionate telesales agent . My selling trait is that i am an efficient communicator with great speaking skills ,for there is always a way to convince customers to buy a product . Whether the products are hard to sell or easy to sell, i will always find you a buyer . Other traits i acquired from previous career experiences are flexibility, working under pressure , and teamwork. I am a quick learner , a go getter and definitely the best candidate for the job .

Call Center Management
Telemarketing
Telesales
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