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  • $70 hourly

    • 4.9/5
    • (68 jobs)
    I am a Certified Zendesk Administrator with over 10 years of experience in optimizing customer experience platforms and implementing efficient business processes. I have successfully designed and executed hundreds of workflows in Zendesk, leveraging my expertise to provide best-practice recommendations tailored to organizational needs. My primary strength lies in Business Systems Analysis, ensuring seamless alignment of systems with business goals. With an MBA degree, I bring advanced strategic thinking, leadership, and financial management abilities to every project. Combined with my background as an actuary, I possess expertise in statistics, data analytics, and problem-solving. My experience includes managing complex data projects, creating insightful dashboards, and delivering actionable recommendations to enhance decision-making. My core competencies include data analytics, systems analysis, process design, customer experience optimization, and strategic management. I am passionate about exploring new opportunities to apply my expertise in developing innovative solutions that drive business success.
    Featured Skill Service Level Management
    Zapier
    Business Analysis
    Automated Workflow
    API Integration
    Slack
    Zendesk
    PagerDuty
    Gravity Forms
    Data Analysis
  • $42 hourly

    • 4.8/5
    • (53 jobs)
    PROJECT PROFESSIONAL: BUSINESS ANALYSIS | SERVICE DESIGN | BUSINESS MODELING, DESIGN, & PLANNING | ORGANIZATIONAL DEVELOPMENT & STRATEGY | RESEARCH | CORPORATE & COMPETITIVE INTELLIGENCE Welcome ! You are a diligent key decision-maker and thought leader striving to be successful with... • achieving your organization's vision, mission, and objectives; • overcoming challenges and/or pain points, toward finding and achieving the right solution and results; • better defining, designing, developing your new enterprise and product/service concept-- and to be increasingly successful; • fully deploying a project in software, web, system, and/or product development; • your products and/or services making their mark as a strong brand; You also have a keen appreciation for good service from a collaborative, communicative, and reliable service provider whom you can trust and rely on-- a professional who is often deemed a 'trusted advisor'. I take a stake in each client’s success. With due diligence and pursuit of best practices, conscientious quality service is paramount. I am routinely eager to learn about each client's business/enterprise and concept vision, and likewise the corresponding needs, challenges, and objectives. Clients like you can count on me helping to achieve those key results. “ This is the man to hire immediately. Ron simply knows his stuff. He quickly understands his clients' needs and is able to share his thoughts proactively. I walked into this project with very clear idea about what my inputs and outputs will be. Ron systematically refined my thinking and brought so much life to the [project]. He is grounded technically and commercially. His communication skills is over the top. I admired him most for the level of detail and enthusiasm. I will definitely hire him again. “ -- A delighted Client Combining conscientious service with a trans-disciplinary, innovative and insightful approach, valued clients permit me the privilege of aiding them be strategically effective, more productive, and achieve organization and project objectives. As a proponent of innovation, design thinking, and pursuing value and benefits realization, I also revel in facilitating collaboration and contributing to the overall performance of each team that I have the privilege to serve with and continue our journeys to betterment--often assuming a project leadership role, and earning the designation of 'trusted advisor'. With demonstrated versatility across the spectrum of IT and non-IT projects alike at any scale, I enable entrepreneurs, managers, project managers and teams alike across diverse lines of business, to leverage and benefit from my capacity for integrative, big-picture thinking-- instrumental from planning through to solution delivery and value assurance. I welcome the privilege to listen to and converse with you! Let’s talk, build, transform, and achieve- together! Feel free to contact me for more information or schedule an appointment at: https://solution_dynamics.youcanbook.me/ Please also review my alternate profiles on Upwork: • Strategic Business Analyst Profle • Management Consultant Profile • Researcher & Strategic Research Analyst You can also feel free to schedule an appointment: https://solution_dynamics.youcanbook.me/ What other valued, delighted clients and associates graciously say: “ His knowledge is superlative, and I am find myself most fortunate to have had him handle my assignment. “ “ Ron... Your forward-style of thinking is truly impressive and allowing for integration with strategy, service workflow, and mobile technology ” " Ron is a highly skilled individual, a critical thinker, and gifted at understanding and developing solutions for a wide variety of business problems. " “ Ron is skilled at building relationships with stakeholders and asking the right questions to better understand their needs...an exceptional writer who provides the right level of detail to address the reader's needs...does the research and provides valuable information and feedback in meetings... Wonderful to work with and I would recommend him...” " Thanks once again for all your behind the scenes work ...it really is invaluable and cannot imagine this project and organization being 'here' without your contribution. “ “ Thank you so much for your leadership and drive during the year! You are an invaluable gem in the team! “ “ Thanks again for all your effort and brilliant input.....The true blessing of team work “ " There's no denying that you have personally put your heart and soul into this project. “ " You're my impresario “ “ You truly are the best! “
    Featured Skill Service Level Management
    Lean Consulting
    Kanban Board
    Kaizen
    Strategic Planning
    Service Design
    Business Writing
    Requirement Analysis
    Root Cause Analysis
    Business Analysis
    Business Modeling
    Business Process Modeling
  • $15 hourly

    • 4.6/5
    • (98 jobs)
    I am a TOP RATED VA. I started my VA career here in November 2013, with minimal and part-time jobs, and decided to be a full-time VA on May 2019 onwards. CERTIFIED BOOKKEEPER COST ACCOUNTING PROFESSIONAL CHARTERED FINANCIAL MANAGEMENT ANALYST CERTIFIED PAYROLL SPECIALIST CERTIFIED INTERNAL AUDIT SPECIALIST CHARTERED TAX PROFESSIONAL Accounting/Bookkeeping Software: Quickbooks Desktop, Quickbooks Online, Xero, Wave, Zoho Books Certifications: Quickbooks Desktop Certified, Quickbooks Online Certified, Xero Certified Advisor, Xero Partner Skills: Standards of accounting, General business knowledge, Software proficiency, Data analysis, Problem-solving Property Management Companies Software: Appfolio, Buildium, Innago Certifications: Appfolio Leasing Certification, Appfolio Accounting Certification Skills: Understanding landlord-tenant laws and regulations, Handling maintenance requests and repairs, Marketing properties, Managing tenants/rents/properties, Service Companies Software: Servicem8, Deputy Skills: Service Quotations/Estimates, Accepting Service Requests, Assigning Service Requests to the team/personnel, Making follow-up about the progress of the Service Requests, Sending Service Request Reports to the clients, Billing and Collecting Payment from Clients eCommerce Companies Software: Magento Digital eCommerce, Amazon Seller, Dear, Shipfusion Skills: Order Management, Inventory Management, Requisition/Purchase, Customer Service via email responses Other Niche/Skills Software: Mailchimp, Klaviyo, Hubspot, Canva, VSDC, WordPress, Weebly, Trello, Zoho Projects, Asana, Bootcamp, Office 360, Google GSuite, Zoho One, Certifications: Google Fundamentals of Digital Marketing, Hubspot Digital Marketing, Hubspot Social Media, Hubspot SEO Certified, Hubspot Email Marketing Skills: Social Media Management, Email Marketing, Photo Editing, Video Editing, Website Design, Project/Task management, Calendar Management
    Featured Skill Service Level Management
    Basecamp
    Xero
    Property Management
    Buildium
    Trello
    Bookkeeping
    Email Marketing
    Ecommerce
    AppFolio
    Google Workspace
    Social Media Marketing
    Intuit QuickBooks
  • $40 hourly

    • 5.0/5
    • (5 jobs)
    I have more than 8 years of work experience, and 5 years of which working as a Product & Project Manager for technology companies. My roles as a Product & Project Manager allowed me to work closely with technical teams of diverse backgrounds. I'm responsible for coordinating the full product development lifecycle, including strategic planning, requirements analysis, UI/UX design review, QA testing, and product launches. I was also responsible for recruiting and have formed 3 functioning tech teams. Here is how I can help you: ✔ Product management ✔ Project management ✔ User story creation ✔ UI/UX design - Wireframing with Figma ✔ QA testing ✔ Technical recruitment and onboarding ✔ Market research ✔ Documentation Agile methodologies I'm an expert of: ✔ Scrum ✔ Kanban ✔ Scrumban Tools I'm familiar with: ✔ Jira ✔ ClickUp ✔ Trello ✔ Asana ✔ Notion ✔ Monday.com ✔ Github projects Having successfully launched three products from scratch in different industries, and managed many projects end to end, I know that understanding the market, effectively working with stakeholders, such as management, designers, and developers, and having a high-functioning team are the keys to success. If you think that I am a good fit for your project, let's have a call!
    Featured Skill Service Level Management
    Product Design
    Scrum
    Notion
    ClickUp
    Figma
    Jira
    Trello
    Wireframe
    Agile Project Management
    User Stories
    Product Management
    Project Management
    Kanban Board
    Market Research
  • $30 hourly

    • 4.6/5
    • (15 jobs)
    I am a seasoned Operations Manager with over 20 years of expertise in Customer Support, Client Relations, and Client Onboarding. I specialize in driving process and KPI improvements, designing efficient workflows in platforms like HubSpot and ActiveCampaign, and optimizing operations for maximum impact. My approach is solutions-focused and data-driven, ensuring every initiative delivers measurable results and elevates client satisfaction. I’m here to streamline your processes and support your business growth through proven strategies and industry insights.
    Featured Skill Service Level Management
    Freshdesk
    Lead Generation
    Robotic Process Automation
    Customer Support
    Customer Service
    Business Process Management
    ActiveCampaign
    Administrative Support
    Automation
    Zapier
    HubSpot
    Project Management
    Analytics
    Six Sigma
    Technical Support
  • $80 hourly

    • 5.0/5
    • (81 jobs)
    ✅ Built 100+ Intercom / Zendesk / RetellAI based Ticketing Systems Enhanced with AI Automation. I’m an Intercom, Zendesk, RetellAI & Make Expert with a proven track record in designing efficient chatbots and ticketing systems and automating business workflows for seamless operations. To better highlight my expertise, I have two specialized profiles {​​​​​see on the left sidebar > View profile) ✳️ Intercom & Zendesk Expert (for CS/CX ecosystem) listed under “Tech Support” ✳️ RetellAI and Make Expert (VoiceAI agents and workflow automation) listed under “Digital Project Management” 🔔 👉🏽 I AM AVAILABLE TO ANSWER YOUR QUESTIONS 🔔 👉🏽 HAVE AN INTRODUCTORY CALL 🔔 👉🏽 PROVIDE DEMOS It can be simple when you find the right one - Let's talk! 🚀
    Featured Skill Service Level Management
    Ticketing System
    CSS
    Technical Documentation
    HTML
    Atlassian Confluence
    Automation
    Jira
    Tech & IT
    Business with 100-999 Employees
    Make.com
    Omnichannel Automation
    AI Chatbot
    Zendesk
    Intercom
  • $60 hourly

    • 4.4/5
    • (317 jobs)
    With over 13 years of dedicated service, I have contributed more than 37,000 hours of consultancy, significantly impacting businesses from startups to Fortune 100 and Fortune 500 companies. My dedication to excellence is proven by a 100% client recommendation rate on Upwork, with 64% of my clients establishing long-term relationships due to swift communication and the delivery of efficient, high-quality solutions. As a Certified Atlassian expert, I specialize in optimizing your business operations through comprehensive Atlassian services. My commitment is to provide seamless, efficient solutions tailored to your specific needs, ensuring your projects and teams are set up for success. Services Offered: ◼ Platform Selection and Setup: Guidance on choosing the right Atlassian platform (Server, DC, or Cloud) and configuring it to meet your business needs. ◼ Product Installation & Configuration: Expert installation and customization of any Atlassian product to align with your operational requirements. ◼ Troubleshooting & Fixes: Quick identification and resolution of any issues within your Atlassian environment. ◼ Efficient Solution Design: Translating business needs into effective, high-quality Atlassian-based solutions. ◼ Training & Documentation: Offering both 101 and corporate-level training on the Atlassian stack, complete with customized materials. ◼ Custom Development: From idea to marketplace, developing bespoke integrations or add-ons to extend your Atlassian tools' functionality. ◼ Data Migration: Seamless migration of your data across different platforms, ensuring no interruption to your business processes. ◼ Best Practices & Agile Implementation: Applying industry best practices and agile methodologies to optimize your team's efficiency and productivity. ◼ Ad-hoc Consultancy or Ongoing Support: Whether you need one-time advice or continuous support with agreed SLAs, I'm here to assist. ◼ Optimization Services: From setting up your Service Desk for maximum customer satisfaction to auditing and cleaning up your instance for cost efficiency. Reach out to discover how we can leverage Atlassian tools to streamline your operations and achieve your business goals. You can find me using the following keywords (Upwork search): Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Atlassian JIRA, Atlassian Confluence, Bitbucket, Jira Expert, Confluence Expert, Jira SME, Atlassian SME, Confluence SME, Jira scripting, Jira Developer, Jira plugin, Jira addon, Jira add-on, Jira Agile, Jira configuration, jira workflows, Jira permissions, Jira architect, Jira professional, Jira Consultant, Jira migration, Jira help, Jira tutor, Jira mentor, Jira trainer, Jira administration, Jira administrator, Jira support, Jira technical support, Jira Align, Jira consultancy, Jira architect, Senior Jira Consultant, Jira integration
    Featured Skill Service Level Management
    Automation
    Process Design
    API
    DevOps
    Atlassian Confluence
    Bitbucket
    Agile Software Development
    Java
    Apache Groovy
    Agile Project Management
    Jira
  • $15 hourly

    • 4.7/5
    • (30 jobs)
    Hello and welcome to my page! 😊 If you’re looking for someone who can keep your business organized and running smoothly while also managing Google Ads campaigns to help you grow, you’re in the right place! With nearly a decade of experience in executive and administrative support, I know how to get things done efficiently and with care. I’ve also been working with Google Ads campaigns, focusing on creating strategies, optimizing performance, and ensuring businesses see real results. It’s been exciting to bring my organizational skills into this space, helping clients navigate their marketing needs with confidence. Here’s what I can do for you: 🚀 -Executive Support: Calendar management, scheduling, travel planning, and email organization -Administrative Services: Data organization, reports, and project tracking -Google Ads Management: Campaign setup, keyword research, budget optimization, and performance tracking Clear Updates & Reports: Regular updates and easy-to-understand insights to keep you informed What I bring to the table is a mix of reliability, adaptability, and a proactive approach—whether it’s managing the details of your day-to-day or supporting your online marketing goals. 💡 Need flexibility? I’m happy to work within your budget and adapt to what you need most. Let’s chat about how I can help your business thrive! Blanche 🌟
    Featured Skill Service Level Management
    Event Planning
    Personal Administration
    Administrative Support
    Google Ad Manager
    SEM Campaign Setup
    PPC Campaign Setup & Management
    Google Ads Account Setup
    Google Ads Account Management
    Google Ads
    Email Management
    Google Keyword Planner
    Email Support
    Calendar Management
    Executive Support
  • $44 hourly

    • 4.8/5
    • (149 jobs)
    I am an IT professional with level III technical support experience on the following technologies and platform: - Windows servers - Exchange servers - Active Directory servers - Office365, Amazon EC2 and Windows Azure - VMWare and Hyper-V - Labtech (Connectwise Automate), Kaseya and various other RMM tools - Connectwise Manage and Autotask PSA - Veeam and Shadowprotect - Firewall (Sonicwall, Watchguard etc.) - Network operations center (NOC) - Patch management and desktop/server maintenance - AV and security solutions (Webroot, Sentinelone, Trend Micro etc.) - Qualys scan for penetration testing - Powershell scripting I have been supporting various MSP (Managed services providers) businesses since 2007 and have been among the top rated contractors available for the outsourcing support for the MSP businesses. I am quick in responding back, attentive and a good team player. I am currently heading a ISO 9001:2008 and CMMI certified IT company that focuses on providing remote support to the MSP businesses.
    Featured Skill Service Level Management
    Social Networking Development
    Computer Network
    Windows Administration
  • $50 hourly

    • 4.8/5
    • (227 jobs)
    I have a Bachelor of Science in Business Administration with a major in mathematics and a Master of Science in Business Information Systems. 12 years experience as an IBM PMI Certified Project Manager. Expert knowledge of all aspects of Software Development Life Cycle. I have managed 8 testing efforts over 6 years using Rational ClearQuest and Req. Pro. I have effectively introduced the concept of parallel release testing as well as requirements traceability. I consider the proper development of test scenarios and detail test scripts based on the requirements to be absolutely critical to a successful testing effort. I have managed more than 14 projects from end to end. I have experience in managing scope, schedule, cost and risk. I am very comfortable working remotely and managing a remote team in multiple time zones and countries. I have used Microsoft Project to create Project Plans and track progress on timelines and deliverables. On Upwork I have created project plans for web design, electrical contracting, interior design, event planning, medical devices, hospital systems, veterinary sciences, manufacturing, residential and commercial construction companies using MS Project. including Resource Pool, Sub Project and Master Plan features I have also taught MS Project to new users as well as existing users seeking more konowledge of the product. I have also mentored junior project managers. I have advanced knowledge of MS Word, Excel, Project and Quick Books Online.
    Featured Skill Service Level Management
    Email Communication
    Management Skills
    COBOL
    Intuit QuickBooks
    ClearQuest
    Microsoft Excel
    Microsoft Word
    Microsoft Project
  • $30 hourly

    • 5.0/5
    • (254 jobs)
    An integrations expert, able to use tools such as Zapier, Make.com and Albato Automate to create integrations between many different applications. I have excellent skills in Building CRMs and integrating Chat GPT for content generation, and automation of a business. GOOGLE SHEETS and GSUITE: - Sheets: Designing complex dashboards & reporting; field lookups, query & format conversions - Drive: Reading folders and files & list them in Google Sheet for processing - Forms: Create custom forms for different recipients via Google Apps Script - Docs: fill a template with Google Sheets data and convert to PDF/Word document/CSV - Calendar: Create and sync calendar events with data from Google Sheets - Gmail: send emails, read emails; format & forward emails; designing custom email tracking systems; processing attachments and send them to APIs - API Integration - Calling the APIs; passing data from Google Sheet to API; populating data into Google Sheet from API - Acuity Scheduling: Create Appointment in Acuity, Get New Appointment, Get Cancelled Appointment - Clio: Getting Matters, Activities, and Bills - ClickUp: Manage Team and Tasks - Documint: For creating documents with tags. - FormKeep: For Creating customized forms. - Chat GPT: Generating automated content for social media posting and email followups - Gemini: Content creation and social media posting - Claudi: Creating AI assistants and automating content. - Hubspot: Retrieve contacts from lists, uploading the documents to deals and contacts - MailChimp: Retrieve all existing subscribers, retrieve campaigns report - Pipedrive: Get the list of activities - Shopify: Get product names & details; create and delete meta fields. - Trello: Create new card; add attachments to existing card - Xero: Update invoice data in Google Sheets (send & receive) - 46Elks: Send SMS and receive the responses - Bitly: Shortening the URLs - Bright Pearl: Search Product and read Custom field value - QuickBooks: Getting the Reports data - Billbee: Get Products and Orders ZAPIER: I have created Zapier Apps using CLI as well as Builder. - Acuity Scheduling: Getting the new appointments, rescheduled appointments and canceled appointments into Google Sheets - Calendly: Getting new and canceled events information - Gmail: Send emails; build a parser - Google Drive: Upload and read files - Google Sheets: Send data as a new row; search and retrieve data - HubSpot: Create Contact and deal - Active Campaign - Add Subscribers - Pipedrive: Create new contacts, activities, and deals - Close.io: Creating contacts, managing leads and campaigns - CallRail: Getting new SMS and calls - QuickBooks: Create Sales Receipts - MailChimp: Create and Update Contacts - Shopify: Get new Orders - BigCommerce: Get new Orders - Trello: Create new Cards - Clio: Create new contacts and matters - ClickUp: Manage Team and Tasks - Clickfunnels: Get new form submissions - Formkeep: New leads submissions - Facebook Ads Lead: Get new Leads - Calling APIs(Acuity Scheduling API, Drchrono and Virtuous API) through custom code Make (Integromat): Have built complex Scenarios using Router, Iterator, and Aggregator. - Hubspot: Create deal and contact - Woocommerce: Getting and creating Order - Shopify: Getting Orders and Customers, Updating Fulfillment details - Quickbooks - Create invoice, customer, and quote - Xero: Create a new invoice - Trello: Create new Card - Zoho: Create new Contact and Client - Google Drive: Read files from Google Drive - ClickUp: Manage Team and Tasks - CSV: Read CSV files and get line items - Twilio: Sending and receiving SMS alerts. - APIs: Call custom APIs and read the response
    Featured Skill Service Level Management
    CRM Development
    CRM Automation
    Mailchimp
    Twilio
    WooCommerce
    QuickBooks Online
    Google Sheets
    Trello
    ClickUp
    Project Workflows
    Automation
    Pipedrive
    Shopify
    Zapier
    Make.com
  • $45 hourly

    • 5.0/5
    • (8 jobs)
    Dedicated and results-driven professional with a proven track record in project management and IT & operations leadership. Seeking a challenging position where my strategic planning, operational optimization, and team collaboration skills can contribute to organizational success and drive efficiency. Adept at implementing innovative solutions to enhance project outcomes and streamline operations.
    Featured Skill Service Level Management
    Problem Solving
    Process Optimization
    Sales Management
    HR System Management
    Documentation
    System Analysis
    Customer Service
    Vendor Management
    Change Management
    Product Management
    Project Management
    Salesforce
    Business Operations
    IT Management
    HR & Business Services
  • $60 hourly

    • 5.0/5
    • (2 jobs)
    I have a Bachelor’s degree in Computer Science and over 15+ years of experience in business analysis and product management. I am a seasoned Sr. Business Analyst/PO with a proven track record of successful execution of projects in different organizational structures in financial and insurance domains. I am also ITIL, Scrum master, Product Owner, and PMP certified. I also have a data sciences and Business Analysis certificate from Sheridan College. I have an excellent application knowledge of various development methodologies and business analysis tasks such as requirement gathering, decomposition of requirements, Planning, and monitoring of business analysis activities, and other end-to-end activities in the life cycle of a project. I have excellent communication, organizational, negotiation, conflict resolution, and interpersonal skills which have enabled me to seamlessly integrate into different working environments in an effective and efficient manner
    Featured Skill Service Level Management
    Requirement Analysis
    Requirement Management
    Atlassian Confluence
    Microsoft Visio
    Business Intelligence
    Jira
  • $15 hourly

    • 5.0/5
    • (18 jobs)
    Hello! I'm J, a dedicated professional with extensive experience in Project Management, Account Management, Customer Success, and Operations Management. With a proven track record of delivering exceptional results, I am passionate about helping businesses achieve their goals and streamline their operations. What I Offer: - Project Management 🗂️: Successfully leading projects from inception to completion, ensuring timely delivery and adherence to budget and quality standards. - Account Management 🤝: Building and nurturing strong client relationships, understanding their needs, and providing tailored solutions to drive satisfaction and loyalty. - Customer Success 🌟: Enhancing customer experiences by implementing effective strategies, providing exceptional support, and ensuring clients achieve their desired outcomes. - Operations Management⚙️: Streamlining processes, optimizing workflows, and improving efficiency to support business growth and operational excellence. With a keen eye for detail, strong problem-solving skills, and a collaborative approach, I am committed to driving success for my clients. Let's work together to achieve your business objectives and take your operations to the next level.
    Featured Skill Service Level Management
    Digital Project Management
    Project Management
    Ecommerce Website Development
    Shopify Dropshipping
    Shopify Development
    Shopify
    Email Support
    Online Chat Support
    Customer Service
  • $75 hourly

    • 5.0/5
    • (24 jobs)
    🏆 EXPERT-VETTED Over 17 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
    Featured Skill Service Level Management
    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    IT Service Management
    Management Consulting
    ITIL
    IT Management
    Business IT Alignment
  • $70 hourly

    • 3.6/5
    • (35 jobs)
    🔴 Interested in Mid to Long-term Only! Seasoned professional with 6 years of hands-on experience, dedicated to crafting robust data solutions for informed decision-making. With expertise spanning across Business Intelligence (BI) and Machine Learning, I've cultivated a profound proficiency in these domains. LANGUAGES: 🔷 Confident in DAX, M, SQL, Python 🔷 Familiar with C#, NodeJs, TypeScript, PHP TOOLS & LIBRARIES: 🔷 Machine Learning: Adept with Hugging Face, Scikit Learn, Langchain, llama-index, spaCy, OpenAI GPT-3.5 Turbo, OpenAI Davinci-002, Tensor Flow, PyTorch, Jupyter Notebooks, and Google Colab 🔷 Analytics: Skilled in GCP, AWS, Azure, Kafka, Spark, and dbt cloud 🔷 Business Intelligence: Proficient with Power BI, Metabase, G-sheet & Google Appscript, and Looker Studio 💨 Let's talk Modern BI, Cloud & Serverless, Machine Learning, and Value Addition.
    Featured Skill Service Level Management
    Analytics Dashboard
    BigQuery
    Microsoft Power BI Development
    Microsoft Power BI Data Visualization
    Data Visualization
    Business Intelligence
    dbt
    Google Cloud Platform
    Data Engineering
    Data Warehousing & ETL Software
    Microsoft Power BI
    SQL
    Machine Learning
    Python
  • $20 hourly

    • 4.9/5
    • (83 jobs)
    Are you looking for an accurate, faithful translation from English to French or French to English? A precise transcription? A job delivered on time and respecting your requirements? 100% Human translations and IDEAS rather than WORD-BY-WORD translations? My work involves Technical, Medical, Administrative, and General translations just to name a few. I'm a native French speaker and a pharmacist by training. I am a meticulous and experienced translator and transcriber, My grammatical and spelling skills in the French language make me an efficient proofreader for translated documents to French and original French writings. Here are some services I can offer: ✔ English/ French / Lingala translation ✔ Audio / video transcription / srt files ✔ Copywriting Ready to work with you and reach your goals Looking forward to reading from you soon Thank you
    Featured Skill Service Level Management
    Copywriting
    French Tutoring
    Medical Translation
    WordPress
    Contract Translation
    Lingala
    Pharmacovigilance
    French to English Translation
    Proofreading
    English to French Translation
    SEO Audit
    Audio Transcription
    Medical Transcription
    French
    General Transcription
  • $25 hourly

    • 4.9/5
    • (130 jobs)
    I am an experienced data analyst, business analyst, and Statistician with a proven track record of success in providing valuable insights and driving business growth. I have a strong background in data analysis, data visualization, and data-driven decision-making. I have experience working with large and complex data sets, utilizing advanced analytics tools and techniques to identify trends, patterns, and opportunities for improvement. I possess strong skills in business intelligence, including the ability to create and maintain interactive dashboards using Tableau, reports, and other visualizations to help organizations make data-driven decisions. I also have experience in sales analysis, including the ability to analyze sales data, identify key drivers of sales, and make recommendations for improving sales performance. Highly skilled and dedicated professional with a proven ability to help organizations make better use of their data to drive growth and improve performance. The services that I offer are: Data analysis Data mining and data management. Data visualization/Dashboarding Business Intelligence Statistical Analysis and Modelling Actuarial Modelling Tools Used: • R Studio • Python • Advanced Microsoft Excel • IBM SPSS • Tableau • SmartPLS 4.0 • Latex/Overleaf
    Featured Skill Service Level Management
    Microsoft Power BI
    Data Extraction
    Analytics Dashboard
    Flask
    Django
    Statistical Analysis
    Microsoft Excel
    Data Analysis
    Tableau
    Data Visualization
    IBM SPSS
    Python
    R
  • $15 hourly

    • 4.9/5
    • (51 jobs)
    I am an honors graduate in actuarial science. I am also a certified investment and financial analyst with over two years experience in these fields. My skills are not limited to financial analysis, financial modelling, accounting, insurance, pension management, financial mathematics, research, probability& statistics, and content writing. I am also very proficient in Excel and various referencing styles such as APA, Harvard, Chicago, etc. If you have work that needs to be handle in any area within my specialization, don't hesitate to contact me. I assure you correct, precise, and unique contents. Best regards, Aron
    Featured Skill Service Level Management
    Company Valuation
    Company Research
    Stock Market
    Equity Research & Analysis
    Financial Writing
    Economics
    Data Analysis
    Insurance & Risk Management
    Financial Modeling
    Financial Management
    Financial Analysis
    Financial Report
    Microsoft Excel
    Statistics
    R
  • $10 hourly

    • 5.0/5
    • (10 jobs)
    I am an All-Industry,Research-Based content, SEO, and resume writer. I edit and proofread too. I write excellent, easy-to-read, well-researched, SEO optimized, grammatically correct articles, and resumes as needed. I'm proficient in SEO and content optimizing tools to help your site rank higher on the search engines progressively. Some content optimization tools I use include keyword research tools, Surfer, Content Optimizer, Yoast, AI tools, and CMS like WordPress, among many. I can use native and North American English perfectly too. I have over 7 years of experience writing for various clients. My record and 5 Star rating on this platform are a testament to my ability. My job completion rate is consistently 100%. Plus, I'm a Top-rated freelancer here on Upwork. With a Master of Business Administration, a Bachelor of Education, and a Diploma in Educational Management, I research and write in several fields. I'm a qualified, certified Computer Applications teacher, content marketer, SEO writer, and copywriter. And, I use Microsoft office, Trello, and Google Suite too. I offer fast delivery, and I don't wait for deadlines. I thoroughly read and review your copies for grammatical, punctuation, and any errors. Quality guaranteed. Try me this once, and I will ensure you come back for more. I will also do product reviews, descriptions, site audits, keyword research, do your competitor analysis, and recommend the best keywords or phrases. I will write content in Business, Law, General life, Education, Project Management, Human resources, and Strategy. And Geography, Relationships, Careers, Health & fitness, and stress management. Plus digital marketing, finance, management, computer technology, travel, and education. Still, I can write and design Business proposals, plans, cards, brochures, and fliers for your Company too. I will therefore do your content strategy to make your site visible through the best SEO practices. Why pay per click when you can do it ORGANICALLY?? If you want to know the ROI of your content, I will do it for you using the industry-leading traffic-leads-conversion-sales formula. Does your resume/ CV sound weird or look disfigured? I look at its nitty-gritty, every detail, and come up with a resume customized for the job you are targeting that is ATS friendly. Your resume needs optimization through action verbs. So, I will do resume design and deliver quickly. Your achievements need to be quantified. We display your skills to get you noticed by recruiters. I will do all these to package your resume into a tangible, sellable item, a gateway to your dream job. Do you want someone to help you write resume guides, resume examples, and templates for different roles on your website? Let's discuss how we can help job seekers write a converting resume, using my experience writing for various websites that deal with resume writing guides.
    Featured Skill Service Level Management
    Website Content
    Content Writing
    Resume Writing
    Health & Fitness
    Article Writing
    Copywriting
    Marketing Strategy
    Proofreading
    Business Writing
    Project Proposal
    SEO Keyword Research
    HR & Business Services
    SEO Writing
    Search Engine Optimization
  • $55 hourly

    • 4.6/5
    • (46 jobs)
    🌟 8+ years' experience 🌟 Certified 🌟 100% client recommendations and excellent reviews 🌟 Every 4th client became a long-term one 🌟 Easy relationships in the team and quick response to your requests are my strengths 🌟 A dedicated full-time freelancer, available up to 13 hours daily 🧠 HOW I CAN HELP: 🖇️ Manage product documentation projects for smooth releases. 🖇️ Customize dashboards for teams, providing tailored information. 🖇️ Select the right Atlassian platform and tools for your business. 🖇️ Install and configure Atlassian products to meet your needs. 🖇️ Tailor Agile process flows in Jira for seamless task movement. 🖇️ Streamline development processes with continuous integration servers. 🖇️ Troubleshoot and resolve any issues you encounter. 🖇️ Translate your business needs into efficient solutions. 🖇️ Provide comprehensive documentation for your solutions. 🖇️ Evaluate Atlassian Jira products and their suitability for your organization. 🖇️ Migrate your data across different platforms seamlessly. 🖇️ Implement best practices for using Atlassian tools. 🖇️ Establish Agile methodologies and processes for your teams. 🖇️ Improve time management and tracking with Tempo Time Tracking Tools in Jira. 🖇️ Design templates and dashboards for customized views of data. 🖇️ Implement best practices and rules, ensuring proper user approvals. 🖇️ Offer on-demand consultancy and ongoing support. 🖇️ Assist Scrum masters in customizing Jira for their project needs. My extensive experience allows me to understand each team member and their needs on a deeper level. 🔥 Contact me to drive your team forward. You can find me on Upwork using these keywords👇🏻 Atlassian/Jira/Confluence Consultant, Jira Service Management Consultant, Atlassian/Jira/Confluence Expert, Jira Service Management Expert, Atlassian/Jira/Confluence SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira/Confluence Administrator, Automation for Jira, Atlassian Consultancy, Jira Service Management Consultancy, Jira Align, Atlassian/Bitbucket.🌟
    Featured Skill Service Level Management
    Process Design
    Agile Software Development
    Project Management
    Agile Project Management
    DevOps
    Report
    Automation
    Jira
    Atlassian Confluence
    API
    HTML
  • $40 hourly

    • 5.0/5
    • (7 jobs)
    Jamf | Kandji | Mosyle | Mobile iRon | VMware Workspace ONE - MDM (Mobile Device Management Consulting and Implementation) We are Techtivity (Your Tech Activity Experts) From enterprise to small business to retail, Techtivity meets your Apple needs. MDM (Mobile Device Management Consulting and Implementation) Apple Business Manager Zero Touch Deployment Jamf | Kandji | Mosyle | Mobile iRon | VMware Workspace ONE Jamf Connect with Azure, Google Workspace, Okta and ONELogin Jamf Now MSP Intune Compliance with Jamf macOS, iOS, iPad OS, tvOS Management over the Air Nudge, DEPNotify Custom PKG Creation Every Apple Need we have Techtivity Team Ready for you.
    Featured Skill Service Level Management
    Technical Support
    iOS
    Mobile Device Management
    JAMF
    Mobile Device Management Software
    Mac OS X Administration
    Apple iWork
    macOS
    IT Consultation
  • $45 hourly

    • 5.0/5
    • (21 jobs)
    • 15 years’ experience in risk and payments in the online gaming industry • Over 10 years managerial experience in risk/anti-fraud/compliance management/verification and payments • Proven leader with excellent interpersonal and team skills • Extensive hands-on experience in High risk Credit Card processing, Payment Gateways, APMs, Mobile Payments, Risk Management, Fraud Prevention, Chargebacks handling, AML, KYC, etc. • Motivated and enthusiastic about new technology adoption • A quick learner and self-starter with excellent analytical, negotiation and time management skills • Ability to adapt to changing priorities and to thrive in a fast-paced work environment • Excellent people skills
    Featured Skill Service Level Management
    Payment Processing
    Gambling
    Fraud Mitigation
    Amazon
    PayPal
    Fraud Detection
    Project Risk Management
    Project Management
    Compliance
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting
    Featured Skill Service Level Management
    Helpdesk
    Microsoft Exchange Server
    Windows Server
    Windows Administration
    Technical Support
    Customer Service
    Desktop Support
    Phone Support
  • $50 hourly

    • 5.0/5
    • (17 jobs)
    With 10+ years of expertise in customer operations and AI-driven support, I specialize in bridging the gap between customer satisfaction and operational efficiency across SaaS, Architecture & Engineering, and beyond. I've led industry-leading engineering teams, harnessed LLM and ML AI, and delivered over $800,000 in annual cost savings. My expertise spans Customer Support Management, Operations Strategy, AI-Driven Process Automation, and Leadership Consulting, so whether you're a high-growth startup or a Fortune 500, I bring a human-centric, data-driven leadership style that delivers tangible results for your company with or without AI. What I Offer: ✅ AI-Driven Customer & Operations Management → Implemented AI & analytics solutions that increased FCR, reduced staffing costs by $37K, and drove strategic OKRs. ✅ Project & Stakeholder Management → Successfully launched large-scale workflows and Generative AI projects to optimize resolution times and cross-functional collaboration. ✅ Strategic Leadership & Team Scaling → Built, mentored, and upskilled teams, developed robust training programs, and boosted productivity by up to 20%. Certifications & Industry Recognition: 🔹 Google Project Management – Industry-standard methodologies for efficient execution and workflow optimization. 🔹 Salesforce AI – Expertise in leveraging AI tools to enhance CX, automate workflows, and drive efficiency. If you're looking for an expert who can seamlessly integrate AI, optimize operations, and transform your customer experience, let’s connect. 🚀 ____________________________________________________________________ 📌 Need a team? I also run an agency of experienced professionals at various rates. Learn more here: upwork.com/ag/elaitechnologies
    Featured Skill Service Level Management
    Customer Support
    Digital Transformation
    Cross Functional Team Leadership
    Leadership Coaching
    Knowledge Management
    AI Chatbot
    Business Process Automation
    KPI Metric Development
    SaaS
    Project Management
    Stakeholder Management
    Business Operations
    Generative AI
    Customer Experience
  • $10 hourly

    • 4.7/5
    • (9 jobs)
    I have more than 10 years BPO/Call Center experience as a CSR, TSR, Team Lead, Senior Team Lead, Shift manager and Operations manager. 1 year experience as an IT Helpdesk Support and Reporting analyst. I have been a freelancer since 2014 and handled voice, chat email and back office accounts. Experience in using Shopify, Zendesk, drop shipping, order fulfillment and used several email platforms. I am a very good problem solver and loves to resolve issues.
    Featured Skill Service Level Management
    Management Skills
    Technical Support
    Dropshipping
    Wireless Network Implementation
    Shopify
    Customer Service
    Hardware Troubleshooting
    Microsoft Office
    Call Center Management
    Email Support
    Phone Support
    Zendesk
    English
    Order Processing
  • $50 hourly

    • 5.0/5
    • (104 jobs)
    ⭐ Atlassian © ACM, ACP-100, ACP-120, ACP-300, ACP-400, ACP-420, ACP-600, ACP-620 ⭐ Scrum.org © PSM I, PSPO I ⭐ 8+ yrs ■ High availability and quick response ⭐ 100% 5★ testimonial ⬜ ATLASSIAN © Atlassian Certified Master 🎖 ACP-100 ■ Certified Jira Administrator 🎖 ACP-120 ■ Certified Jira Cloud Administrator 🎖 ACP-300 ■ Certified in Agile Development with Jira Software 🎖 ACP-400 ■ Certified in Jira Service Desk Administration 🎖 ACP-420 ■ Certified in Managing Jira Service Projects for Cloud 🎖 ACP-600 ■ Certified Jira Project Administration 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 During my past years, I have worked with the Atlassian suite as a: ✅ Business User ✅ Software Developer (Mobile Application) ✅ Project Manager ✅ Atlassian Plugins Developer ✅ Atlassian Administrator ✅ Atlassian Custom Integration (ScriptRunner, Groovy + Python Scripting) ✅ Agile/SCRUM Master I am your BEST value you are looking for !
    Featured Skill Service Level Management
    Marketing Automation
    CRM Automation
    HubSpot
    Atlassian GreenHopper
    Jira
    No-Code Development
    Airtable
    Low-Code Development
    Zapier
    GitHub
    Python
    ITIL
    Atlassian Confluence
    GitLab
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