Hire the best Service Level Management specialists

Check out Service Level Management specialists with the skills you need for your next job.
  • $60 hourly
    I have more than 7 years of experience as a Certified Zendesk Admin. I have set up hundreds business processes in Zendesk. My main strength is on Business Systems Analysis wherein I can provide recommendations on best practices related to Zendesk features. I have also more than 10 years of experience in insurance industries ranging from life insurance, travel and health. I have passed the Financial Mathematics examination of the Society of Actuaries (SOA). My expertise in insurance includes valuation, pricing and product development. I also did several data management and analytics for various projects here in Upwork. My core competencies lie on data science and analytics, product development, market research and product competitive study. I'm seeking for new opportunities to create studies, research and data analysis in different areas of your business.
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    Zapier
    Business Analysis
    Automated Workflow
    API Integration
    Slack
    Zendesk
    PagerDuty
    Gravity Forms
    Data Analysis
  • $42 hourly
    PROJECT PROFESSIONAL: BUSINESS ANALYSIS | SERVICE DESIGN | BUSINESS MODELING & DESIGN | ORGANIZATIONAL DEVELOPMENT & STRATEGY | RESEARCH & CORPORATE INTELLIGENCE Welcome ! You are a diligent key decision-maker and thought leader striving to be successful with... • achieving your organization's vision, mission, and objectives; • overcoming challenges and/or pain points, toward finding and achieving the right solution and results; • better defining, designing, developing your new enterprise and product/service concept-- and to be increasingly successful; • fully deploying a project in software, web, system, and/or product development; • your products and/or services making their mark as a strong brand; You also have a keen appreciation for good service from a collaborative, communicative, and reliable service provider whom you can trust and rely on-- a professional who is often deemed a 'trusted advisor'. I take a stake in each client’s success. With due diligence and pursuit of best practices, conscientious quality service is paramount. I am routinely eager to learn about each client's business/enterprise and concept vision, and likewise the corresponding needs, challenges, and objectives. Clients like you can count on me helping to achieve those key results. “ This is the man to hire immediately. Ron simply knows his stuff. He quickly understands his clients' needs and is able to share his thoughts proactively. I walked into this project with very clear idea about what my inputs and outputs will be. Ron systematically refined my thinking and brought so much life to the [project]. He is grounded technically and commercially. His communication skills is over the top. I admired him most for the level of detail and enthusiasm. I will definitely hire him again. “ -- A delighted Client Combining conscientious service with a trans-disciplinary, innovative and insightful approach, valued clients permit me the privilege of aiding them be strategically effective, more productive, and achieve organization and project objectives. As a proponent of innovation, design thinking, and pursuing value and benefits realization, I also revel in facilitating collaboration and contributing to the overall performance of each team that I have the privilege to serve with and continue our journeys to betterment--often assuming a project leadership role, and earning the designation of 'trusted advisor'. With demonstrated versatility across the spectrum of IT and non-IT projects alike at any scale, I enable entrepreneurs, managers, project managers and teams alike across diverse lines of business, to leverage and benefit from my capacity for integrative, big-picture thinking-- instrumental from planning through to solution delivery and value assurance. I welcome the privilege to listen to and converse with you! Let’s talk, build, transform, and achieve- together! Feel free to contact me for more information or schedule an appointment at: https://solution_dynamics.youcanbook.me/ Please also review my alternate profiles on Upwork: • Strategic Business Analyst Profle • Management Consultant Profile • Researcher & Strategic Research Analyst You can also feel free to schedule an appointment: https://solution_dynamics.youcanbook.me/ What other valued, delighted clients and associates graciously say: “ His knowledge is superlative, and I am find myself most fortunate to have had him handle my assignment. “ “ Ron... Your forward-style of thinking is truly impressive and allowing for integration with strategy, service workflow, and mobile technology ” " Ron is a highly skilled individual, a critical thinker, and gifted at understanding and developing solutions for a wide variety of business problems. " “ Ron is skilled at building relationships with stakeholders and asking the right questions to better understand their needs...an exceptional writer who provides the right level of detail to address the reader's needs...does the research and provides valuable information and feedback in meetings... Wonderful to work with and I would recommend him...” " Thanks once again for all your behind the scenes work ...it really is invaluable and cannot imagine this project and organization being 'here' without your contribution. “ “ Thank you so much for your leadership and drive during the year! You are an invaluable gem in the team! “ “ Thanks again for all your effort and brilliant input.....The true blessing of team work “ " There's no denying that you have personally put your heart and soul into this project. “ " You're my impresario “ “ You truly are the best! “
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    Business Writing
    Business IT Alignment
    Requirement Analysis
    Business Proposal Writing
    Root Cause Analysis
    Business Analysis
    Scenario Planning
    Business Modeling
    Business Process Modeling
  • $15 hourly
    I am a TOP RATED VA. I started my VA career here in November 2013, with minimal and part-time jobs, and decided to be a full-time VA on May 2019 onwards. CERTIFIED BOOKKEEPER COST ACCOUNTING PROFESSIONAL CHARTERED FINANCIAL MANAGEMENT ANALYST CERTIFIED PAYROLL SPECIALIST CERTIFIED INTERNAL AUDIT SPECIALIST CHARTERED TAX PROFESSIONAL Accounting/Bookkeeping Software: Quickbooks Desktop, Quickbooks Online, Xero, Wave, Zoho Books Certifications: Quickbooks Desktop Certified, Quickbooks Online Certified, Xero Certified Advisor, Xero Partner Skills: Standards of accounting, General business knowledge, Software proficiency, Data analysis, Problem-solving Property Management Companies Software: Appfolio, Buildium, Innago Certifications: Appfolio Leasing Certification, Appfolio Accounting Certification Skills: Understanding landlord-tenant laws and regulations, Handling maintenance requests and repairs, Marketing properties, Managing tenants/rents/properties, Service Companies Software: Servicem8, Deputy Skills: Service Quotations/Estimates, Accepting Service Requests, Assigning Service Requests to the team/personnel, Making follow-up about the progress of the Service Requests, Sending Service Request Reports to the clients, Billing and Collecting Payment from Clients eCommerce Companies Software: Magento Digital eCommerce, Amazon Seller, Dear, Shipfusion Skills: Order Management, Inventory Management, Requisition/Purchase, Customer Service via email responses Other Niche/Skills Software: Mailchimp, Klaviyo, Hubspot, Canva, VSDC, WordPress, Weebly, Trello, Zoho Projects, Asana, Bootcamp, Office 360, Google GSuite, Zoho One, Certifications: Google Fundamentals of Digital Marketing, Hubspot Digital Marketing, Hubspot Social Media, Hubspot SEO Certified, Hubspot Email Marketing Skills: Social Media Management, Email Marketing, Photo Editing, Video Editing, Website Design, Project/Task management, Calendar Management
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    Basecamp
    Xero
    Property Management
    Buildium
    Trello
    Bookkeeping
    Email Marketing
    Ecommerce
    AppFolio
    Google Workspace
    Social Media Marketing
    Intuit QuickBooks
  • $60 hourly
    🔥 TOP 1% JIRA Expert on Upwork 🔥 290+ JIRA jobs 🔥 35000+ Upwork hours 🔥 13+ years 🔥 Certified 🔥 Trusted by the Fortune 100 / Fortune 500 companies 🔥 The Best Upwork Freelancer 2017 (see portfolio) 🔥 100% client recommendations and excellent reviews 🔥 67% of the clients established a long-term relationship 🔥 Swift communication and efficient high-quality solutions 🔥 A dedicated full-time freelancer, available up to 16 hours daily 🔥 Reach out for the complete Atlassian Service Catalog with average estimates What I can help you with: ⭐️ Select an appropriate Atlassian platform (Server, DC or Cloud) and a set of tools for your business ⭐️ Install and configure any Atlassian product according to your needs ⭐️ Install and configure any third-party add-on from the Atlassian Marketplace ⭐️ Troubleshoot and provide a fix for any sort of issues you might have ⭐️ Translate business requirements into an efficient high-quality solution ⭐️ Provide any necessary documentation around the solution ⭐️ Provide 101 or corporate training on the Atlassian stack along with the customised training materials ⭐️ Develop a custom integration or add-on from an idea to the Atlassian marketplace listing ⭐️ Migrate your data between different platforms ⭐️ Implement industry best practices for your tools ⭐️ Implement an appropriate Agile methodology and process for your teams ⭐️ Provide an ad-hoc consultancy services or ongoing support with an agreed SLAs ⭐️ Set up your Service Desk and Knowledge base for the best possible customer experience ⭐️ Audit your instance, plan and implement an instance cleanup ⭐️ Significantly reduce your monthly / annual billings for the Atlassian tools ⭐️ Work directly with your customers on any Atlassian initiative they might need ⭐️ And many more I want everybody to succeed. I bring 13 years of solid JIRA administration and plugins development experience to the table. My aim is to help you achieve the best results for your company/team with JIRA. Your success is my success. Period. During my career, I've worked with the Atlassian suite as a: 🔥 Business User 🔥 Software Developer (Full Stack Java / Scala) 🔥 Atlassian Plugins Developer 🔥 L1-L4 Support Engineer 🔥 Project Manager 🔥 QA 🔥 Team Leader 🔥 Atlassian Administrator This is a really precious mix of experience as it helps me understand each and every team member and I know exactly what you need and why you need it. Once you entrust your projects to me, I guarantee that the outcome will exceed your expectations. This fact is already verified by over 200 successful Upwork projects from over 65 countries worldwide. Don't take my word for it, just look at what kind of feedback my clients leave for my jobs. I provide all sorts of Atlassian JIRA services: consultancy, training, translating business requirements into JIRA configuration, complex workflow implementation, processes automation, cleanup, custom JIRA / Confluence add-on (plugin) or macro development, Groovy scripting for JIRA (i.e. Script Runner Listeners), third-party add-ons configuration, be it Service Desk, Portfolio, EazyBI (including MDX customizations), Tempo (Timesheets, Budget, Planner), or any other plugin and a lot more. Shoot me a message and let's start evolving your team together. You can find me using the following keywords (Upwork search): Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Atlassian JIRA, Atlassian Confluence, Bitbucket, Jira Expert, Confluence Expert, Jira SME, Atlassian SME, Confluence SME, Jira scripting, Jira Developer, Jira plugin, Jira addon, Jira add-on, Jira Agile, Jira configuration, jira workflows, Jira permissions, Jira architect, Jira professional, Jira Consultant, Jira migration, Jira help, Jira tutor, Jira mentor, Jira trainer, Jira administration, Jira administrator, Jira support, Jira technical support, Jira Align, Jira consultancy, Jira architect, Senior Jira Consultant, Jira integration
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    Automation
    Process Design
    API
    DevOps
    Atlassian Confluence
    Bitbucket
    Agile Software Development
    Java
    Apache Groovy
    Agile Project Management
    Jira
  • $30 hourly
    I am a seasoned Operations Manager with 2 decades of experience in Customer Support, Client Relations, Client Onboarding, Process and KPI improvement, Designing workflows in Hubspot and Active Campaign and many more.
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    Freshdesk
    Lead Generation
    Robotic Process Automation
    Customer Support
    Customer Service
    Business Process Management
    ActiveCampaign
    Administrative Support
    Automation
    Zapier
    HubSpot
    Project Management
    Analytics
    Six Sigma
    Technical Support
  • $80 hourly
    I am Tech Support Operation Lead with a proven track record of building, managing, and optimizing support operations for both SMEs and SMBs using Zendesk products. I specialize in providing customized solutions that fit the unique needs of each business. With a step-by-step structured approach, I take the time to closely familiarize myself with your business support needs, implementing the basics, and building operational processes with Zendesk to drive optimal results. Whether you require a long-term team member or someone to train and take care of your Zendesk tool internally, I have the expertise to deliver the results you need. I bring a depth of knowledge in team management, process design, and technical expertise to help you maximize the capabilities of Zendesk. Let me assist you in building an efficient and effective support operation that sets you apart in the marketplace. My Zendesk expertise covers: ✅ Zendesk audit ✅ Support or Suite recommendation to optimise cost/feature ✅ Channels setup (Email, Chat, Talk, IVR, Social channels, Help center, Messaging) ✅ Chatbot (Flow builder) ✅ Ticket workflow (Forms, Ticket Fields, Channels, Macros, Views) ✅ Business processes automation (SLAs, OLAs, Triggers, Automations, Custom ticket statuses) ✅ Guide/Help centre setup and custom design development ✅ Translations/localisation (Macro, Guide/HelpCenter) ✅ User Management through custom rules, permissions, and SSO authentication ✅ API integration with external services ✅ Advanced reporting (custom reports, interactive dashboards, data analysis) ✅ Auto-reminders ✅ Third-party app implementation Other tools/integrations that were utilized with Zendesk: 🛠 Jira 🛠 Sweethawk apps 🛠 make.com 🛠 Zapier 🛠 Salesforce 🛠 Round Robin 🛠 Shopify/WooCommerce 🛠 Localise 🛠 ChargeDesk 🛠 Twillio 🛠 Toky 🛠 Surveypal 🛠 Tymeshift 🛠 Klaviyo 🛠 Typeform I'm happy to discuss my possible contribution to your business.
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    Omnichannel Automation
    Ticketing System
    CSS
    Technical Documentation
    HTML
    Atlassian Confluence
    Automation
    Make.com
    Jira
    Tech & IT
    Business with 100-999 Employees
    Zendesk
  • $95 hourly
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
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    Client Management
    KPI Metric Development
    Zendesk API
    System Administration
    Ticketing System
    Customer Retention
    Customer Satisfaction
    Employee Training
    Customer Experience
    Process Improvement
    Customer Support
    Zendesk
  • $140 hourly
    Over 15 years of experience with designing, implementing and assisting organisations adopt Microsoft 365 Security solutions that provide modern device management, identity & access management and data governance & compliance capabilities. Confident in the broader Microsoft 365 E5 stack and have had the privileged of delivering E5 training on behalf of Microsoft, to Microsoft partners. - Design & Implementation services - Security Audits: Basic & Advanced - Advisory Services - 3rd line support Certifications: • MS-100 – Microsoft 365 Identity and Services • MS-101 – Microsoft 365 Mobility and Security • MS-500 – Microsoft 365 Security Administration • SC-400 – Administering Information Protection and Compliance • SC-900 – Microsoft Security, Compliance, and Identity Fundamentals • 70-346 – Managing Office 365 Identities and Requirements • 70-331 – Certification in Core Solutions of Microsoft SharePoint Server 2013 • 70-332 – Certification in Advanced Solutions of Microsoft SharePoint Server 2013 • 70-667 – Microsoft Certified Technology Specialist (MCTS): SharePoint 2010, Configuration Solution Design and consultation relating to: -Azure Active Directory Premium – Conditional Access, MFA, Password Reset, SSO etc -Windows 365 / Cloud PC -Microsoft Endpoint Manager / Intune -Defender for Endpoints -Defender for Office 365 -Defender for Identity -Defender for Cloud Apps / Cloud App Security -Microsoft Entra -Windows Security SharePoint Online - Document management -Fileshare/SharePoint migrations -OneDrive for Business -Microsoft Teams + Voice -Exchange Online Security and Compliance Centre -Data Loss Prevention -Sensitivity Labels/Data Classification -Retention and Litigation Hold -Records Management -Assist with GDPR and ISO27001 Compliance and related requirements Projects will be done at fixed scope and cost to help us both manage expectations. Where applicable and agreed, hourly rates can be used. Always open for discussion. Where required, Advisory services and deployments over screen-sharing will be charged at a different rate instead of the above project hourly rate.
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    Microsoft Exchange Online
    Multi-Factor Authentication
    Microsoft Endpoint Manager
    Microsoft Intune
    Cloud Security
    Cloud Security Framework
    Windows 10 Administration
    Microsoft SCCM
    Microsoft SharePoint Administration
    Solution Architecture
    Information Security
    Microsoft Azure
    Office 365
  • $31 hourly
    I have a Bachelor of Science in Business Administration with a major in mathematics and a Master of Science in Business Information Systems. 12 years experience as an IBM Project / Test Manager. Expert knowledge of all aspects of Software Development Life Cycle. I have managed 8 testing efforts over 6 years using Rational ClearQuest and Req. Pro. I have effectively introduced the concept of parallel release testing as well as requirements traceability. I consider the proper development of test scenarios and detail test scripts based on the requirements to be absolutely critical to a successful testing effort. I have managed more than 14 projects from end to end. I have experience in managing scope, schedule, cost and risk. I am very comfortable working remotely and managing a remote team in multiple time zones and countries. On Upwork I have created project plans for web design, electrical contracting, interior design, event planning, medical devices, hospital systems, veterinary sciences, manufacturing, residential and commercial construction companies using MS Project. I have also mentored junior project managers. I have maintained a real estate rental client's books using Quick Books Online. I have advanced knowledge of MS Word, Excel, Project and Quick Books Online.
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    Email Communication
    Management Skills
    COBOL
    Intuit QuickBooks
    ClearQuest
    Microsoft Excel
    Microsoft Word
    Microsoft Project
  • $40 hourly
    Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
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    Communications
    Project Management
    Strategic Plan
    Policy Writing
    Customer Service
    Management Skills
    Proposal Writing
    Process Improvement
    IT Service Management
  • $14 hourly
    RECRUITMENT AND TALENT SOURCING: I can do research and determine the best resources for targeting uniquely qualified candidates. Use the best practice search methodologies such as social media, passive recruiting techniques, relationship building, and referrals; post job openings on niche sites. Identify, screen, and present qualified candidates; keep accurate records; follow up with candidates; build a pipeline for future openings. Present qualified and pre-screened candidates on time. HUMAN RESOURCES GENERALIST: I can play a pivotal role in managing the full-cycle recruitment process, overseeing new hire onboarding, and payroll. I also provide support in various HR-related areas, ensuring compliance, fostering employee relations, and addressing HR issues effectively. I have worked for Australian and US-based startup and growing companies. In my basket, I also offer the following services: SOCIAL MEDIA MARKETING MANAGER AND CONTENT CREATION I like to stand out with the latest digital technologies and trends. By being creative, attractive, and engaging to the ideal audience, we can create more reactions and traffic to the site. I would love to help you achieve your goals and free your time to do what is essential to you, knowing your platform is in safe hands. (Instagram feed samples can be found in my portfolio.) GENERAL VIRTUAL ASSISTANCE You might want to have someone who's got your back and can save you time remotely. I know basic data entry, assisting with administrative tasks, cold calling and emailing, and researching leads. I can also organize your schedules, make your PowerPoint presentations, do talent sourcing and recruitment, respond to customer inquiries (via phone, email, and chat), and even be your personal assistant who can book you a hotel or restaurant when you're on your voyage -- you name it! DATA ENTRY I am experienced with Google and Microsoft applications for work and personal stuff, but I'm always open to learning new tools if there are different ones you prefer to work with. VOICEOVER ACTING My voice-over type has been described as: authentic, charming, chic, feminine, fresh, friendly, girl-next-door, high-energy, sophisticated, and young. I use an iPhone when recording and tweaking it to your liking. (Raw sample voiceovers are found in my portfolio.) TRANSCRIPTIONIST I am adept at verifying information, checking words' spelling, and getting the little details right. I place great value on delivering a professional document with attention to spelling, grammar, format, and accuracy. For projects which include technical terminology, names of people and places, etc., I look these up and verify them as far as possible to ensure accuracy. ENGLISH, FILIPINO, AND HILIGAYNON TRANSLATING I have taught and spoken in English, Filipino and Hiligaynon, with over 20 years of experience with the daily use of these languages. ________ 👩🏻‍💻 External client reviews in verbatim: "Shaila is a great resource to have on board! She's always there for me when I need her and she has helped me with some tasks that I normally would not have been able to do myself. She's a great asset and I can't recommend her enough." - Mary "Sweet submits high-quality output and is always prompt. She is very creative, has high initiative, and gives many ideas that help our business. She can definitely be a great asset to any business or organization she joins." - George ________ My experiences and versatility allow me to thrive in a fast-paced working environment. Backed by my excellent English verbal and written communication skills, I'm confident that we can make things happen. ✓ Internet speed is up to 500 MBPS (with 2 internet service provider backups) ✓ 60-70 WPM typing speed ✓ Canva Graphic Design Pro subscriber ✓ Wondershare Filmora Video Editor licensee If you like what you see, please send me an invite! 🐞
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    Sales & Marketing
    Graphic Design
    Content Creation
    Affiliate Marketing
    Customer Support
    Instagram Marketing
    Candidate Sourcing
    Lead Generation
    Voice Acting
    Social Media Engagement
    Customer Service
    Copywriting
    Data Entry
  • $18 hourly
    Hello and welcome to my page. 😊 If you're in search of a dedicated assistant who will work diligently to understand your needs and provide professional, consistent, and outstanding results, then you've come to the right place. Rest assured, confidentiality is guaranteed! 🚀 Services Offered (but not limited to): 💼 Virtual/Administrative Support 🔍 Web Research 📅 Email/Calendar Management 📈 Google PPC Management 📊 Lead Generation 🛒 e-Commerce Management (Amazon, Lazada, Shopee, Unicart) 📉 Spreadsheet Preparation and Online Record-keeping 🖥️ Data Entry in Any Software My hourly rate is negotiable, and I'm committed to working within your budget, even if it's lower than $18/hour. Feel free to message me about your project, and let's discuss how I can assist you in achieving your goals. Looking forward to the opportunity to collaborate with you. Blanche 🌟
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    SAP
    Skype For Business
    Email Management
    Social Media Engagement
    Google Keyword Planner
    Public Relations Strategy
    Acuity Scheduling
    Canva
    Personal Administration
    Purchase Orders
    QuickBooks Online
    Email Support
    Calendar Management
    Executive Support
  • $44 hourly
    I am an IT professional with level III technical support experience on the following technologies and platform: - Windows servers - Exchange servers - Active Directory servers - Office365, Amazon EC2 and Windows Azure - VMWare and Hyper-V - Labtech (Connectwise Automate), Kaseya and various other RMM tools - Connectwise Manage and Autotask PSA - Veeam and Shadowprotect - Firewall (Sonicwall, Watchguard etc.) - Network operations center (NOC) - Patch management and desktop/server maintenance - AV and security solutions (Webroot, Sentinelone, Trend Micro etc.) - Qualys scan for penetration testing - Powershell scripting I have been supporting various MSP (Managed services providers) businesses since 2007 and have been among the top rated contractors available for the outsourcing support for the MSP businesses. I am quick in responding back, attentive and a good team player. I am currently heading a ISO 9001:2008 and CMMI certified IT company that focuses on providing remote support to the MSP businesses.
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    Social Networking Development
    Computer Network
    Windows Administration
  • $30 hourly
    ✅750+ projects completed ✅ Verified Freelancer ✅ Upwork Pro & Top Rated ✅ 1650+ Working Hours ✅ Top Quality Work ✅ 24 hrs response time I am Asadujjaman Julhas offering the best services of Responsive, Modern device and Customer friendly Email Template (Also Email Signature) development services using my skills & knowledge according to your time & budget. My HTML email templates will render properly in all major email clients including: - Gmail, G Suite, Outlook, Office 365, Apple Mail, AOL, Yahoo, IBM, - iPhone, Android, Windows Phone, - Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge, etc. Since 2012 I am working on Responsive Email Template development. Also, I have good knowledge of HTML5, CSS3, JavaScript, Bootstrap, WordPress, Adobe Photoshop, Illustrator, and InDesign. I am also experienced in designing & coding Clickable HTML Email signatures with logos & social icons. I can code and design an HTML email signature so that all addresses and links are linked. I confirm that it works with Gmail, Microsoft outlook, mac mail, iPhone, and across multiple platforms & mobile. I can provide full direction on how to install an HTML email signature on the different email clients. ✅ Email Signature Generator ✅ Does your company have a few email users? Did you like to have a tool where they can go and input their name, title, division, office phone number, and mobile phone number, and have it generate an email signature for installation on their email account? I can develop a super-simple Email Signature Generator web app that makes an HTML signature from your input. ✅ Here you will get the following services: - Design & Code Responsive Email Template. - PSD to Responsive Email Template, - Sketch to Responsive Email Template, - PDF to Responsive Email Template, - Any design to Responsive Email Template, - Transactional email, - Shopify transactional email, - Email Signature Generator app, - RSS newsletters from Blogs, - HTML Email Signature, - Fix your existing email template rendering issue. Responsive Email Template for any ESP such as: ● MailChimp, ● Marketo, ● Campaign Monitor, ● Activecampaign, ● HubSpot Email, ● Klaviyo, ● Campaigner, ● Aweber, ● iContact, ● Constant contact, ● Getresponse, etc I am ready to provide you best services of Email Templates & Email Signatures within 24 hours available for communication, So don’t hesitate to contact me if you need any services. Regards, Asadujjaman Julhas
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    Mailchimp
    Email Design
    MongoDB
    Twitter/X Bootstrap
    PSD to Mailchimp
    Microsoft Outlook
    HTML Newsletter
    PSD to HTML
    JavaScript
    ExpressJS
    React
    CSS 3
    Node.js
  • $20 hourly
    I have 7 years of proven Experience in ServiceNow implementation and development of all modules ITSM,ITOM,Service Portal,AUTOMATION TEST Framework,Asset Management ,CMDB , service portal I am Certified Implementation Specialist and HR-Integrations.
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    RESTful Architecture
    XML Web Services
    ServiceNow
    Automation
  • $60 hourly
    I have a Bachelor’s degree in Computer Science and over 15+ years of experience in business analysis and product management. I am a seasoned Sr. Business Analyst/PO with a proven track record of successful execution of projects in different organizational structures in financial and insurance domains. I am also ITIL, Scrum master, Product Owner, and PMP certified. I also have a data sciences and Business Analysis certificate from Sheridan College. I have an excellent application knowledge of various development methodologies and business analysis tasks such as requirement gathering, decomposition of requirements, Planning, and monitoring of business analysis activities, and other end-to-end activities in the life cycle of a project. I have excellent communication, organizational, negotiation, conflict resolution, and interpersonal skills which have enabled me to seamlessly integrate into different working environments in an effective and efficient manner
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Requirement Analysis
    Requirement Management
    Atlassian Confluence
    Microsoft Visio
    Business Intelligence
    Jira
  • $75 hourly
    🏆 EXPERT-VETTED Over 15 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations, and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting, and Audit. Acting in huge national and international companies, with complex projects and dynamic environments. More Skills: ✔️Cobit ✔️ITIL Expert ✔️IT Governance ✔️ISO9001, ISO 20000, ISO 27001 ✔️Lean Six Sigma ✔️SOX ✔️ISAE 3402 ✔️User Experience ✔️Scrum, Agile, Design Thinking ✔️Project Management, PMI, PMP Please take a look at my Portfolio for more details and results.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    ServiceNow
    ISO/IEC 20000
    Project Management
    QA Testing
    Business Process Modeling
    ISO 9001
    Microsoft Power BI
    Process Improvement
    IT Service Management
    Management Consulting
    ITIL
    IT Management
    Business IT Alignment
  • $20 hourly
    Are you looking for an accurate, faithful translation from English to French or French to English? A precise transcription? A job delivered on time and respecting your requirements? 100% Human translations and IDEAS rather than WORD-BY-WORD translations? My work involves Technical, Medical, Administrative, and General translations just to name a few. I'm a native French speaker and a pharmacist by training. I am a meticulous and experienced translator and transcriber, My grammatical and spelling skills in the French language make me an efficient proofreader for translated documents to French and original French writings. Here are some services I can offer: ✔ English/ French / Lingala translation ✔ Audio / video transcription / srt files ✔ Copywriting Ready to work with you and reach your goals Looking forward to reading from you soon Thank you
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Copywriting
    French Tutoring
    Medical Translation
    WordPress
    Contract Translation
    Lingala
    Pharmacovigilance
    French to English Translation
    Proofreading
    English to French Translation
    SEO Audit
    Audio Transcription
    Medical Transcription
    French
    General Transcription
  • $25 hourly
    I am an experienced data analyst, business analyst, and Statistician with a proven track record of success in providing valuable insights and driving business growth. I have a strong background in data analysis, data visualization, and data-driven decision-making. I have experience working with large and complex data sets, utilizing advanced analytics tools and techniques to identify trends, patterns, and opportunities for improvement. I possess strong skills in business intelligence, including the ability to create and maintain interactive dashboards using Tableau, reports, and other visualizations to help organizations make data-driven decisions. I also have experience in sales analysis, including the ability to analyze sales data, identify key drivers of sales, and make recommendations for improving sales performance. Highly skilled and dedicated professional with a proven ability to help organizations make better use of their data to drive growth and improve performance. The services that I offer are: Data analysis Data mining and data management. Data visualization/Dashboarding Business Intelligence Statistical Analysis and Modelling Actuarial Modelling Tools Used: • R Studio • Python • Advanced Microsoft Excel • IBM SPSS • Tableau • SmartPLS 4.0 • Latex/Overleaf
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Analytics Dashboard
    Machine Learning
    Statistical Analysis
    Linear Regression
    Time Series Analysis
    Econometrics
    Data Analysis
    Tableau
    Data Visualization
    IBM SPSS
    Python
    Microsoft Excel
    Algorithm Development
    R
    Mathematical Modeling
  • $10 hourly
    I am an All-Industry,Research-Based content, SEO, and resume writer. I edit and proofread too. I write excellent, easy-to-read, well-researched, SEO optimized, grammatically correct articles, and resumes as needed. I'm proficient in SEO and content optimizing tools to help your site rank higher on the search engines progressively. Some content optimization tools I use include keyword research tools, Surfer, Content Optimizer, Yoast, AI tools, and CMS like WordPress, among many. I can use native and North American English perfectly too. I have over 7 years of experience writing for various clients. My record and 5 Star rating on this platform are a testament to my ability. My job completion rate is consistently 100%. Plus, I'm a Top-rated freelancer here on Upwork. With a Master of Business Administration, a Bachelor of Education, and a Diploma in Educational Management, I research and write in several fields. I'm a qualified, certified Computer Applications teacher, content marketer, SEO writer, and copywriter. And, I use Microsoft office, Trello, and Google Suite too. I offer fast delivery, and I don't wait for deadlines. I thoroughly read and review your copies for grammatical, punctuation, and any errors. Quality guaranteed. Try me this once, and I will ensure you come back for more. I will also do product reviews, descriptions, site audits, keyword research, do your competitor analysis, and recommend the best keywords or phrases. I will write content in Business, Law, General life, Education, Project Management, Human resources, and Strategy. And Geography, Relationships, Careers, Health & fitness, and stress management. Plus digital marketing, finance, management, computer technology, travel, and education. Still, I can write and design Business proposals, plans, cards, brochures, and fliers for your Company too. I will therefore do your content strategy to make your site visible through the best SEO practices. Why pay per click when you can do it ORGANICALLY?? If you want to know the ROI of your content, I will do it for you using the industry-leading traffic-leads-conversion-sales formula. Does your resume/ CV sound weird or look disfigured? I look at its nitty-gritty, every detail, and come up with a resume customized for the job you are targeting that is ATS friendly. Your resume needs optimization through action verbs. So, I will do resume design and deliver quickly. Your achievements need to be quantified. We display your skills to get you noticed by recruiters. I will do all these to package your resume into a tangible, sellable item, a gateway to your dream job. Do you want someone to help you write resume guides, resume examples, and templates for different roles on your website? Let's discuss how we can help job seekers write a converting resume, using my experience writing for various websites that deal with resume writing guides.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Website Content
    Content Writing
    Resume Writing
    Health & Fitness
    Article Writing
    Copywriting
    Marketing Strategy
    Proofreading
    Business Writing
    Project Proposal
    SEO Keyword Research
    HR & Business Services
    SEO Writing
    Search Engine Optimization
  • $50 hourly
    🌟 7+ years' experience 🌟 Certified 🌟 100% client recommendations and excellent reviews 🌟 Every 4th client became a long-term one 🌟 Easy relationships in the team and quick response to your requests are my strengths 🌟 A dedicated full-time freelancer, available up to 13 hours daily 🧠 HOW I CAN HELP: 🖇️ Manage product documentation projects for smooth releases. 🖇️ Customize dashboards for teams, providing tailored information. 🖇️ Select the right Atlassian platform and tools for your business. 🖇️ Install and configure Atlassian products to meet your needs. 🖇️ Tailor Agile process flows in Jira for seamless task movement. 🖇️ Streamline development processes with continuous integration servers. 🖇️ Troubleshoot and resolve any issues you encounter. 🖇️ Translate your business needs into efficient solutions. 🖇️ Provide comprehensive documentation for your solutions. 🖇️ Evaluate Atlassian Jira products and their suitability for your organization. 🖇️ Migrate your data across different platforms seamlessly. 🖇️ Implement best practices for using Atlassian tools. 🖇️ Establish Agile methodologies and processes for your teams. 🖇️ Improve time management and tracking with Tempo Time Tracking Tools in Jira. 🖇️ Design templates and dashboards for customized views of data. 🖇️ Implement best practices and rules, ensuring proper user approvals. 🖇️ Offer on-demand consultancy and ongoing support. 🖇️ Assist Scrum masters in customizing Jira for their project needs. My extensive experience allows me to understand each team member and their needs on a deeper level. 🔥 Contact me to drive your team forward. You can find me on Upwork using these keywords👇🏻 Atlassian/Jira/Confluence Consultant, Jira Service Management Consultant, Atlassian/Jira/Confluence Expert, Jira Service Management Expert, Atlassian/Jira/Confluence SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira/Confluence Administrator, Automation for Jira, Atlassian Consultancy, Jira Service Management Consultancy, Jira Align, Atlassian/Bitbucket.🌟
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Process Design
    Agile Software Development
    Project Management
    Agile Project Management
    DevOps
    Report
    Automation
    Jira
    Atlassian Confluence
    API
    HTML
  • $40 hourly
    Jamf | Kandji | Mosyle | Mobile iRon | VMware Workspace ONE - MDM (Mobile Device Management Consulting and Implementation) We are Techtivity (Your Tech Activity Experts) From enterprise to small business to retail, Techtivity meets your Apple needs. MDM (Mobile Device Management Consulting and Implementation) Apple Business Manager Zero Touch Deployment Jamf | Kandji | Mosyle | Mobile iRon | VMware Workspace ONE Jamf Connect with Azure, Google Workspace, Okta and ONELogin Jamf Now MSP Intune Compliance with Jamf macOS, iOS, iPad OS, tvOS Management over the Air Nudge, DEPNotify Custom PKG Creation Every Apple Need we have Techtivity Team Ready for you.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Technical Support
    iOS
    Mobile Device Management
    JAMF
    Mobile Device Management Software
    Mac OS X Administration
    Apple iWork
    macOS
    IT Consultation
  • $20 hourly
    IT / Technical Support Professional with more than a decade of experience providing phone, e-mail, chat, and remote support for customers across North America, Canada and Australia for all of their IT related needs. With Hands-on Experience on the following Technologies and platform: • General IT Support • Windows Server 2008 / 2012 / 2016 / 2019 • Microsoft Exchange Server 2010 / 2013 /2016 • Active Directory Administration • Group Policy Administration • Office 365 Management • Microsoft Teams Administration • SharePoint / OneDrive Administration • Windows Administration (Windows 11, 10, 8, 7) • Managed Printers • Strong understanding on LAN/WAN environment • Networking Equipment and Firewall (Cisco / Meraki / Sonicwall / Sophos) • VOIP Phone System: 3CX, RingCentral, Webex, Vonage • ConnectWise Automate (Remote Monitoring & Management Platform) • ConnectWise Manage and Salesforce Ticketing System • SpamTitan, Barracuda, Mimecast Spam Firewall • Remote Access Tools (Windows Remote Desktop, ConnectWise Control, Solarwind MSP N-Central, TeamViewer, LogMeIn) • Virtualization platform (Azure, Hyper-V, VMWare, Scale, CITRIX) • Symantec, Webroot, SentinelOne Endpoint Protection • Exclaimer, CodeTwo Email Signature Management • Patch management and desktop / server maintenance • Advanced Hardware and Software troubleshooting
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Helpdesk
    Microsoft Exchange Server
    Windows Server
    Windows Administration
    Technical Support
    Customer Service
    Desktop Support
    Phone Support
  • $10 hourly
    I have worked in the call center industry for seven years now, working on several roles such as a trainer, ERD supervisor, salesman, tech support, and retention agent. I have experience working remotely; I feel comfortable working in a dynamic environment and have great proficiency in adapting to any change. currently working remotely as a trainer for tech support and customer serivce agents.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Time Management
    Quality Control
    Custom Insight Employee Engagement Survey
    Employee Training
    Customer Satisfaction
    Account Management
    Data Analysis
    Office 365
    Customer Service Training
  • $50 hourly
    ⭐ Atlassian © ACM, ACP-100, ACP-120, ACP-300, ACP-400, ACP-420, ACP-600, ACP-620 ⭐ Scrum.org © PSM I, PSPO I ⭐ 8+ yrs ■ High availability and quick response ⭐ 100% 5★ testimonial ⬜ ATLASSIAN © Atlassian Certified Master 🎖 ACP-100 ■ Certified Jira Administrator 🎖 ACP-120 ■ Certified Jira Cloud Administrator 🎖 ACP-300 ■ Certified in Agile Development with Jira Software 🎖 ACP-400 ■ Certified in Jira Service Desk Administration 🎖 ACP-420 ■ Certified in Managing Jira Service Projects for Cloud 🎖 ACP-600 ■ Certified Jira Project Administration 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 During my past years, I have worked with the Atlassian suite as a: ✅ Business User ✅ Software Developer (Mobile Application) ✅ Project Manager ✅ Atlassian Plugins Developer ✅ Atlassian Administrator ✅ Atlassian Custom Integration (ScriptRunner, Groovy + Python Scripting) ✅ Agile/SCRUM Master I am your BEST value you are looking for !
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    No-Code Development
    Airtable
    Low-Code Development
    Digital Transformation
    Zapier
    GitHub
    Python
    Apache Groovy
    ITIL
    Scripting
    Atlassian Confluence
    GitLab
    Agile Project Management
  • $10 hourly
    I have more than 10 years BPO/Call Center experience as a CSR, TSR, Team Lead, Senior Team Lead, Shift manager and Operations manager. 1 year experience as an IT Helpdesk Support and Reporting analyst. I have been a freelancer since 2014 and handled voice, chat email and back office accounts. Experience in using Shopify, Zendesk, drop shipping, order fulfillment and used several email platforms. I am a very good problem solver and loves to resolve issues.
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Management Skills
    Technical Support
    Dropshipping
    Wireless Network Implementation
    Shopify
    Customer Service
    Hardware Troubleshooting
    Microsoft Office
    Call Center Management
    Email Support
    Phone Support
    Zendesk
    English
    Order Processing
  • $15 hourly
    Your story must be told and communicated correctly in order to reach the intended audience! I would be delighted to assist you in creating the amazing videos you require to expand your Social Media exposure. I specialize in producing compelling videos, as well as social media management and content scheduling, so I've got your back! With over 5 years of expertise in customer service roles, you can also rely on me to administer and manage your social media accounts, answer comments and queries, and enhance engagements. With YouTube #Shorts, Instagram Stories and Reels, and TikTok, vertical videos are a game changer and an efficient marketing tool. Allow me to handle that for you! I'd love to collaborate with you and assist your company with video editing for content, social media management, and marketing. I am a contact center expert wiith over 6 years of expertise in billing, sales, retention, fraud, escalation, and healthcare departments. My recent project was working as an Assistant Sales Trainer for a Lawn Care Sales program, where I support and train entry-level agents in areas such as new-hire training, provide Quality Assurance coaching, spearhead refresher trainings, and sales floor production support. In the past, I have worked as a billing and collections specialist for Medical Providers in Utah and handled revenue cycle management tasks. I also worked as an Outbound Sales Closer for an Online Loan company with a 780% Annual Percentage Rate, ensuring that leads were converted to sales by adopting sales methods and payment plan pitches that would persuade buyers regardless of the interest rate. At Upwork, I am a prolific sales closer who has consistently exceeded daily targets, whether it is booking tour packages with lucrative promotional offers, enlisting real estate customers for a digital marketing business, or emphasizing the benefits each customer may receive with each sale we close. I make it a point to find creative ways to do my tasks while maintaining the highest level of quality. I've always been a top performer in my field and make every effort to maximize effectiveness. Worked with big brands such as AT&T, TransUnion, OPTUS Australia, UNITED HEALTH GROUP & OPTUM Care, Google Nest, etc. REVIEWS AND TESTIMONIALS FROM CLIENTS: MARK R. | SCOTLAND, UK ⭐⭐⭐⭐⭐ "Great working with Emmanuel. He was always responsive to messages and did his best to overdeliver." FERNANDO G. | MODESTO, CA , USA ⭐⭐⭐⭐⭐ "Professional and Reliable Contractor!" "Emmanuel has always been great to work with. - Very Communicative - Very Responsible - Always Completes Work on Time" ADDY F. | AUSTRALIA⭐⭐⭐⭐⭐ "Awesome to work with - very quick and friendly." DAWN G. | POTTSTOWN, PA, USA ⭐⭐⭐⭐⭐ "Emmanuel was very easy to work with & and did a nice job Thank you very much" Zain V. | UNITED KINGDOM ⭐⭐⭐⭐⭐ "He did a good job, I have nothing else to say" "Perfect job, satisfied" "Again, excellent job" SOFTWARE AND SYSTEMS I USE: ✔️AVAYA ✔️DECISION LOGIC ✔️FIVE9 ✔️CRM (BOTH IN-HOUSE AND COMMERCIAL) ✔️VICI DIAL ✔️SLACK ✔️TRELLO ✔️ASANA ✔️GOVISUALLY ✔️GOOGLE SUITE ✔️MICROSOFT OFFICE ✔️OUTLOOK ✔️CANVA PRO ✔️FACEBOOK ✔️INSTAGRAM ✔️LINKEDIN ✔️And Many More!
    vsuc_fltilesrefresh_TrophyIcon Service Level Management
    Video Production
    TikTok
    Personal Administration
    Email Support
    Customer Satisfaction
    Social Media Content Creation
    Phone Support
    Customer Service
    Online Chat Support
    Social Media Management
    Customer Support
    BPO Call Center
    Social Media Content
    Instagram Reels
    Video Editing
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