Hire the best Service Level Management Specialists in South Africa
Check out Service Level Management Specialists in South Africa with the skills you need for your next job.
- $40 hourly
- 4.9/5
- (75 jobs)
Over the past eight years I have been providing services, remotely through Upwork, to companies in Australia, UK, Singapore, USA, Africa, Saudi Arabia and Canada. These services included all areas of Services( catering for diverse industries), such as pre-sales, responses to RFxs, proposals, costing models, creating presentations, development of operational and service sales documentation, service catalogs and business plans, methodologies etc. I have always worked for IT Service providers, over 30 years, and most of those years, as part of my various positions I have been involved in responding to RFPs and producing and managing development of proposals. In addition, I initiated new business areas within the company, by submitting Business Plans and presentations to motivate and implement these new internal business opportunities such as starting up a Project Management Office and Service Desk. Even though the bulk has been in the IT industry I have assisted various industries whilst working on Upwork. As part of all my experiences in producing proposals, I have been exposed to a vast amount of RFx's, some of which were quality ones, some of which were poorly done. I therefore have a good understanding of how RFx's should be produced, to not only look professional, but to assist in obtaining quality responses. I headed up a Division specifically tasked with the development and management of proposals and responses to RFxs and creating appealing and compelling PowerPoint presentations. I also performed these tasks whilst performing other management and/or consultancy roles. My team and I managed the bid process from the time the RFP was received to the time it was delivered to the client, including sometimes presenting it to the client. The work included : - ‘Owning’ and Project Managing the whole bid management process - Establishing a team of key people required to provide the relevant input for the response - Ensuring that RFP timelines were understood and met - Understanding the RFP and its requirements and compiling relevant questions to be submitted to the client for clarification - Working with relevant internal divisions compiling the solution and associated costing models - Formulating the structure of the response - Gathering required input from the various divisions, and sometimes external service providers who formed part of the offering to the client - Contributing to the content of the proposal - Ensuring that the various inputs merged into a cohesive and compelling offering - Ensuring that the response addressed the RFP specific requirements and highlighted the benefits and ‘value adds’ of our offering - Presenting the solution in the most professional, concise and informative way - Designing and creating the PowerPoint presentations for the delivery to the client. This also included creating standard Cover letters, Executive Summaries, Company profiles, Service Brochures etc. My major key strengths include : • Good people management skills • Coaching & mentoring • Integrity, honesty & confidentiality • Innovative • Positive • Perfectionist • Belief in own ability to achieve • Strong communication and interpersonal skills at all levels • Development of strong client relationships • Ability to motivate others to higher levels of performance, productivity and professionalism • Broad understanding and experience in the IT arena • Understanding of ITIL principles • Understanding of Project Management principles • Ability to understand client’s requirements and compile the best solution • Development and presentation of proposals • Strong understanding of outsourcing e.g. methodology, costing, contracts • Bid management • Opportunity life cycle process
Service Level Management
CommunicationsProject ManagementStrategic PlanPolicy WritingCustomer ServiceManagement SkillsProposal WritingProcess ImprovementIT Service Management - $25 hourly
- 5.0/5
- (6 jobs)
I pride myself on being a fast learner. I can achieve whatever I set out to accomplish with the finesse and efficiency which is required. Throughout my working career, I have acquired various skills which I believe have assisted me in the work that I do. These skills include communication, leadership, Microsoft, analyzing data, report writing, managing portfolios, maintaining and building client relationships as well as time management. Working in the insurance industry has allowed me to fine-tune my analytical and management skills (portfolio and client). This position required administrative work, and as such, I can prepare reports, take minutes and interpret data presented to me. I work well in teams and by myself. I am self-motivated and can complete tasks to meet deadlines. I had worked from home and have produced the same excellent quality work as I had done when I was at the office. I have my undergrad and honors in General Psychology. I had to prepare a thesis for my honors year, which has taught me the valuable skill of collating data and presenting it in a format that the general public can peruse.
Service Level Management
Google SheetsAdministrative SupportCustomer ServiceDocument ReviewPortfolio ManagementIndexingTime ManagementData EntryGoogle DocsCommunicationsData AnalysisReport Writing - $8 hourly
- 5.0/5
- (1 job)
I am a highly motivated Customer Support Specialist with over 5 years of experience in customer service management, team leadership, and e-commerce operations. I have successfully managed teams, improved customer satisfaction, and streamlined support processes in leading platforms such as Shopify, Zendesk, and Takealot. My strengths include: Customer Service & Support: Skilled in handling escalated customer issues, managing refunds, and ensuring timely and accurate communication. Team Leadership: Experienced in coaching and mentoring teams to consistently meet KPIs and deliver exceptional service. eCommerce Expertise: Proficient in Shopify store management, inventory control, and product display setup. Process Improvement: Developed Standard Operating Procedures (SOPs) and implemented new workflows that increased team efficiency and customer satisfaction. I am committed to delivering high-quality support while maintaining a customer-centric approach. Whether it's resolving complex issues, optimizing workflows, or training teams, I am ready to bring my expertise to your business. Let’s collaborate to provide excellent service and grow your brand.
Service Level Management
CRM SoftwarePhone SupportMicrosoft Excel PowerPivotInventory ManagementShopifyMicrosoft ExcelCustomer SatisfactionCustomer SupportZendeskTeam ManagementOnline Chat SupportOrder ProcessingOrder TrackingEmail Support - $20 hourly
- 0.0/5
- (0 jobs)
I am a Database production support analyst, I act as the first point of contact. I monitor, give support and run report.
Service Level Management
Customer CareMicrosoft SharePointComplianceIT SupportIT Service ManagementIT Management - $20 hourly
- 0.0/5
- (0 jobs)
5+ years in Sales Consultant role, ranging from IT support services and SaaS services sales. Customer and Business experience are key to being a successful sales and marketing professional and that's definitely me. ● Excel at Lead generation and Sales deal closing- and the indepth sales steps ● Great communication skills and positioning products and services ●I'm free and ready work ● Highly value after sales interaction for business and customer retention
Service Level Management
IT Service ManagementCustomer RetentionCustomer Relationship ManagementCustomer EngagementSales Funnel ImplementationSales DevelopmentSales & MarketingCRM AutomationCRM DevelopmentBrand DevelopmentTelemarketingMarketingLead Generation - $10 hourly
- 0.0/5
- (0 jobs)
I have over 24 years’ experience in business and have successfully run my own business for the last 13 years, including through COVID. Being a sole proprietor, I have expertise in advertising, financial management, purchasing, research and public relations. I am passionate about automobiles and worked in the motoring industry for a duration of seven years. I worked with manufactures such as BMW, Nissan, Renault, Lexus, Peugeot, Porsche, Mercedes-Benz, Chrysler, Subaru and Isuzu Trucks. Furthermore, I spent 3 years working remotely with language translators based in South Africa, Namibia, Angola and the DRC. I performed a number of online tasks in supporting the translators, from checking and loading English material onto the programs used by the translators to checking that target dates were being met. I worked for approximately 16 hours a week. Likewise, I am skilled with the following programs: Visio Flow Charts timelines Office layouts Floor plans Word. Tying Editing Grammar checking. PowerPoint Presentations Excel Data capturing Data cleaning Charts Tables. Although I am new to Upwork and have a low job success score, as you can no doubt see that I have the needed skills and the necessary experience in business to be an asset to any organisation.
Service Level Management
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