Hire the Best Technical Support Specialists
in South Africa

I am an IT Support and Helpdesk Specialist experienced in supporting end users, B2B clients, SaaS customers, e-commerce businesses, and remote teams across different time zones. I can manage day-to-day IT support tasks, respond to user requests, triage and update tickets, monitor systems and alerts, troubleshoot technical issues, manage patching activities, and maintain ownership through resolution or escalation. My support experience includes: • Microsoft 365, Outlook, Teams, SharePoint, and OneDrive • Exchange Online, Entra ID, MFA, user accounts, and permissions • Google Workspace, Server Support • Windows, printers, VoIP, VPN, DNS, DHCP, and connectivity issues • User onboarding, offboarding, and access management • Ticket triage, queue management, system monitoring, and escalation • Endpoint monitoring, patching, security alerts, and application approvals • Remote end-user support through phone, email, and remote sessions • SaaS onboarding, account setup, product guidance, and troubleshooting • Customer service through email, live chat, and phone • SOPs, ticket notes, knowledge-base articles, and documentation I have worked across MSP, SaaS, e-commerce, and technical support environments, using PSA, RMM, security tools, backup tools, documentation, CRM, and communication platforms. These include ConnectWise, Autotask, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ThreatLocker, Huntress, SentinelOne, Proofpoint, Zendesk, Freshdesk, HubSpot, TeamViewer, 3CX, RingCentral, Airtable, Scribe, and other related tools. I am comfortable working independently, following support procedures, communicating clearly with technical and non-technical users, and stepping into related customer service or operational responsibilities when needed. I am available for long-term, part-time, or full-time remote IT, SaaS, and customer-support work.

Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

Hi! I’m a bilingual (English/French) IT Engineer, Web Developer, and Customer Support Specialist with 5+ years of experience helping businesses improve operations, IT infrastructure, and online presence. I combine technical expertise, Microsoft 365 knowledge (MS-900 Certified), and web development skills to deliver reliable, high-quality results. My core services include: Technical Support & IT Solutions: Microsoft 365 administration, Azure, Active Directory, system administration, network troubleshooting, cybersecurity, IT support, helpdesk, and desktop/laptop support. Web Development & Design: Front-end development using HTML, CSS, JavaScript, React; WordPress and Joomla websites; Elementor landing pages; responsive design; SEO-friendly websites; cross-browser compatibility. Customer Support & Virtual Assistance: Ticketing systems, CRM software (HubSpot, Freshworks, Dynamics 365), client communication, onboarding, and process improvement. I’ve successfully supported clients in the US, UK, DRC, Turkey and South Africa, providing fast, efficient solutions and excellent customer service. Fluent in English and French, I offer clear communication, proactive problem-solving, and dependable results. As a Top-Rated freelancer, I’m ready to help you manage IT systems, support your customers, and build or maintain websites that meet your business goals.

EV Technical Support Specialist | Diagnostics & Repair Planning Certified automotive technician with over 30 years of experience in vehicle diagnostics, electrical systems, and technical support. I specialize in EV diagnostics and structured repair planning, supporting workshops with clear, accurate, and efficient solutions. I currently provide remote technical support for EV platforms, assisting with fault diagnosis, DTC analysis, and complete repair plan development. My approach focuses on clarity, consistency, and reducing turnaround time for technicians in the field. What I can help you with: * Full system diagnostics and fault analysis * DTC interpretation and troubleshooting * Repair plan creation (clear, step-by-step) * Technical support for workshops and technicians * Log and data analysis (vehicle systems) * Process improvement and SOP development I am highly organized, detail-oriented, and comfortable working with modern tools and platforms. I bring a structured, professional approach to every task, ensuring reliable and repeatable results. If you are looking for dependable technical support with real-world experience, I am ready to assist. Available for long-term collaboration and ongoing support.

Customer Support Specialist | Technical Troubleshooting | CRM Expert I'm a customer support professional with 5+ years of experience delivering exceptional service across multiple channels. Currently a Ticket Support Specialist at ModSquad since 2022, I specialize in resolving technical issues, managing customer inquiries, and maintaining high satisfaction ratings. What I Deliver: Multi-channel support expertise across tickets, live chat, email, and phone. I've consistently maintained 90%+ customer satisfaction while handling 40+ daily interactions. My experience spans e-commerce, SaaS platforms, gaming, and B2B sales environments. Technical Skills: Proficient in ZenDesk, Helpshift, Kustomer, Salesforce, and multiple CRM systems. I quickly master new platforms and comfortably troubleshoot technical issues while guiding users through complex processes. I've also supported international customers across UK, Australian, and Canadian markets. Background: Beyond customer support, I bring sales and leadership experience. As a former Sales Team Leader at Brandability, I managed teams, exceeded KPIs, and generated consistent monthly revenue while training new staff members. Why Work With Me: I'm detail-oriented, self-motivated, and thrive in remote environments. I maintain meticulous records, follow workflows precisely, and communicate clearly in written and spoken English. I'm committed to meeting deadlines and available for flexible hours including weekends. Ready to discuss your project? Let's connect.

Are you looking for someone who can bring structure to your projects, support your customers, and keep your operations running smoothly? I am a Project Coordinator and Customer Operations professional with 10+ years of experience supporting international teams across SaaS, technology, healthcare, legal, telecommunications, and service-based industries. I specialize in helping growing businesses with: ✓ Project coordination and administrative support ✓ Customer onboarding and implementation support ✓ Client communication and relationship management ✓ CRM management and data accuracy ✓ Process documentation and SOP creation ✓ Operations coordination and reporting ✓ Customer success and technical support My recent experience includes supporting SaaS customer implementations at Cognisys, where I managed end-to-end customer onboarding, coordinated activities between Sales, Technical, and Compliance teams, maintained customer documentation, and supported Project Managers with project setup and tracking. I also have experience supporting remote SaaS operations through technical support, using platforms such as WHMCS and Jira to manage customer requests, troubleshoot issues, document solutions, and maintain service standards. Previously, I worked in international operations with International SOS, coordinating complex cases, managing logistics, maintaining detailed records, supporting process improvements, and collaborating with multiple stakeholders in high-pressure environments. My expertise includes: PROJECT & OPERATIONS SUPPORT • Project coordination • Task tracking and follow-ups • Meeting coordination • Documentation management • Process improvement • Reporting and administrative support CUSTOMER SUCCESS & ONBOARDING • Customer onboarding • Client communication • Implementation support • CRM updates • Customer issue resolution TOOLS I USE: Project Management: • Asana • Jira • Monday • Trello • Wrike • ClickUp • Assembly CRM & Business Systems: • HubSpot • WHMCS • Clio • Juro Communication & Productivity: • Microsoft 365 • Google Workspace • Slack • Zoom • Canva • WordPress I am highly organized, detail-oriented, and comfortable working independently in remote environments. I enjoy helping businesses create better processes, improve customer experiences, and ensure projects move forward successfully. If you need reliable support with project coordination, customer onboarding, operations, or SaaS administration, I would love to discuss how I can help your business.