Hire the Best IT Service Management Specialists
in South Africa

Skilled and knowledgeable Computer Systems and Telecommunications Networks Engineer with proven experience in database programming, software engineering, Web design, and network and systems design and support. Appreciates challenges, steep learning curves, and high-pressure deadlines. Outstanding ability to analyze, develop, and implement technology solutions. Reliable team player with effective troubleshooting and debugging experience. Equally strong project leadership and management experience ✪ Background: ☑ B.Eng. Computer Systems and Networks & M.Eng. in Electrical Engineering (Telecommunications) ☑ 10+ years as on site/remote technical support ☑ 10+ years as on-site administrative support ☑ Diligent worker and can work with less supervision ☑ Fast learner, creative, highly motivated ☑ Can work in a team and/or extended hours. ✪ Skill set: ☑ Adept computer technician on both Windows and MAC ☑ Adept at using MS Office and Google Suite ☑ Adept Zoom technician ☑ Experienced in maintenance of websites using WordPress ☑ Experienced in administering email using Google Workspace ☑ Experienced in administering email signature, forwarding etc. ☑ Experienced in setting up and maintenance of Databases (biometrics, cctv etc.) ☑ Experienced as Network administrator ☑ Experienced in Data filing management ☑ Certified Cisco Network Associate (CCNA. --------------------------------------------------------------------------- ✪ Availability: ☑ Full-time / Part time / Project Base/Remote ☑ Always available

Hello, I'm Clint Abrahams—a results-driven IT Helpdesk and Operations Manager with 10 years of experience in technical support, service delivery, and team leadership within the MSP space. I specialize in optimizing helpdesk operations, building high-performing support teams, and driving process improvements that enhance client satisfaction and SLA performance. I’ve led teams supporting SMBs—including dental and healthcare clients—overseeing day-to-day ticket flow, client onboarding, escalations, and service optimization. ✅ Core Competencies: MSP Operations & Service Delivery IT Helpdesk Management SOP Development & IT Documentation (IT Glue) Tools: Autotask, Kaseya, Halo PSA, NinjaOne SLA Management & Customer Service Remote Team Leadership Workflow Automation & Process Improvement I'm passionate about building efficient, scalable support systems and ensuring teams have the tools and structure needed to succeed. Whether you're a growing MSP looking for helpdesk leadership or need someone to streamline your support operations and documentation, I bring the hands-on experience and strategic mindset to help you deliver. Let’s connect if you're ready to take your IT operations to the next level.

I help teams support and maintain web applications, hosting environments, and technical operations. My work combines application support, technical troubleshooting, ITSM processes, and practical DevOps, with a focus on stability, clear communication, and reliable day-to-day support. I can help with: ✅ Application support: user issues, errors, access, workflows, and production support ✅ Technical troubleshooting: logs, system checks, root-cause notes, known fixes, and escalation ✅ DevOps support: CI/CD, GitHub, Docker, Linux VPS, Coolify, Caddy/Traefik, SSL, DNS ✅ API & QA support: Postman, endpoint checks, release validation, bug reports, and testing ✅ Monitoring & incidents: alerts, uptime checks, incident notes, issue tracking, and updates ✅ ITSM support: tickets, prioritization, SLA awareness, change notes, incidents, and requests ✅ Documentation: troubleshooting guides, support notes, process steps, and handover docs I am dependable, structured, and calm when handling technical issues. I enjoy helping teams keep applications stable, support users effectively, and improve technical processes.

AWS environments designed, deployed, and sustained. Microsoft Intune programmes built. Microsoft 365 tenants migrated. Long-term Senior Cloud Engineer engagements or finite implementation projects — I run both. 8 years on Upwork: 100% Job Success, Top Rated Plus, 11,233 hours, $400K+ earned across 35 contracts. I work with MSPs, MSSPs, and tech-mature SMBs in two patterns. Pattern one: embedded long-term Senior Cloud Engineer — I become a stable hand on your environment, the way I spent 8 years on a 168-server hybrid AWS estate. Pattern two: finite implementation projects — scope, design, deploy, validate, hand over. Both work without ramp-up. Both work without supervision. Recent reference points: - 8 years as Senior Cloud Engineer on a 168-server hybrid AWS estate (Linux + Windows) for an ASX-listed catering enterprise — CrowdStrike deployment, Oracle E-Business DR build, documented India offshore transition. December 2017 through January 2025, unbroken. - Microsoft Intune + Apple Business Manager rollouts at NWCR (Chicago MSP) — conditional access framework, Autopilot, mixed Apple/Windows fleet. - Amazon WorkSpaces and AppStream 2.0 builds at Syncronet (Houston) — application catalogues, directory integration. - Before Upwork: founded and ran my own MSP (ITRS), scaled to R5m revenue, Microsoft Silver Infrastructure Partner. Before that, Regional IT Manager at Discovery Holdings — 99.8% uptime across regulated financial services. What I deliver: - AWS cloud migrations, implementations, and ongoing operations — EC2, S3, RDS, Lambda, WorkSpaces, AppStream. Well-architected design, lift-and-shift, hybrid estates. AWS Certified Solutions Architect — Associate (verified by Upwork). - Microsoft Intune endpoint rollouts and lifecycle management — Autopilot, conditional access, configuration profiles, Apple Business Manager, BYOD/COPE programmes. - Microsoft 365, Azure, Entra ID migrations and tenant work — tenant moves, Exchange Online, SharePoint, Teams, Purview, security baselines. - MSP toolchain implementation and ongoing optimisation — Kaseya, N-Central, ConnectWise PSA + Automate, NinjaOne, IT Glue. I built my own MSP from zero, so I can architect or operate yours the same way. How engagements run: for finite projects, scope to design to deploy to validate to hand over. For long-term retainer or embedded work, weekly reporting cadence, monthly DR and security review, documented incident history. Either way, every change documented — I built the runbooks that let an India offshore team take over the AWS estate after 8 years, and I work the same way for new clients. SAST timezone (UTC+2) overlaps EU business hours, US mornings, and AU afternoons. What I don't do: application development, ML model training, or Kubernetes-first DevOps. My lane is cloud infrastructure, endpoint management, and migrations — operations and stability, not greenfield app dev. Credentials: AWS Certified Solutions Architect — Associate · Top Rated Plus · 100% Job Success Score · 11,233 platform hours · 35 completed Upwork contracts · 8 years on Upwork · ITIL Foundation · 30+ years in IT. If you have an AWS migration in scope, a stalled Intune rollout, a tenant move that needs to ship — or a senior cloud engineer slot you need filled long-term — send me the brief. I'll come back within 24 hours with whether I'm a fit and what the first 30 days would look like. Hire a resource with the following proven values; • Excellent Service • Integrity • Value • Trustworthy • Detailed • Passionate • Ethical Jaco Louw Cape Town South Africa

As a highly driven and accomplished System Administrator, I bring forth extensive experience spanning over 10 years in effectively managing the intricate technical and functional operation and maintenance of diverse systems. With a strong passion for my work, I have consistently demonstrated exceptional proficiency in supporting and troubleshooting advanced technical issues encompassing computer hardware, network infrastructure, operating systems, and software installations. Skills include: Cloud and Hybrid Environments: Extensive experience with Azure and Microsoft 365 solutions. Proficient in managing and maintaining Hyper-V, ESXi, and server infrastructures to ensure optimal performance and reliability. Proficient in Active Directory management, including user account management, group policies, and directory services maintenance. Skilled in managing file sharing, printer configurations, and storage solutions. Network Administration: Skilled in configuring VLANs, managing WatchGuard firewalls, and administering Cisco, HP, and UniFi switches. VoIP Systems: Configuration and troubleshooting of 3CX systems and bandwidth optimization for VoIP services. Endpoint Protection: Implementation and management of SentinelOne for EDR. Remote Monitoring and Management: Proficient in platforms such as ConnectWise, Kaseya, N-able, Staff Training and Development: Skilled in training new staff members, providing mentorship, and fostering technical growth within the team. Customer Service: Exceptional customer service skills with a focus on delivering positive user experiences and resolving technical issues efficiently. Service Level Agreement (SLA) Management: Consistently met or exceeded SLA response times and resolution targets.

Are IT issues slowing down your team, causing login problems, or piling up unresolved tickets? I help businesses keep their employees productive by delivering reliable Level 1 & Level 2 IT support resolving issues quickly, reducing downtime, and maintaining smooth daily operations. I’m an experienced Remote IT Support Specialist who has supported internal users for a large, globally operating organization. I work with Microsoft 365, Azure AD, ServiceNow, and Cisco Meraki to handle incidents efficiently, meet SLAs, and provide professional, user-friendly support for teams across different time zones. Here’s what I can bring to your project or team: -L1/L2 Help Desk & Remote IT Support -Microsoft 365 (Outlook, Teams, SharePoint) -Azure AD (User management, MFA, password resets) -Incident & Ticket Management (ServiceNow) -Network & Connectivity Support (Cisco Meraki) -Hardware & Software Troubleshooting (POS, printers, scanners) -User Onboarding & Offboarding -Remote Software Installation & Driver Support I work fully remotely and have a proven track record of delivering fast, accurate, and friendly support to internal users across multiple time zones. Whether you need help maintaining IT systems, solving urgent tech issues, or supporting end users, I’m ready to jump in and get the job done.