Hire the Best ServiceNow Professionals

I'm a ServiceNow Developer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, and CIS-Discovery certified with many micro certificates as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following areas related to ServiceNow (but not limited to). I can create new modules and provide support to an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) REST APIs (Outbound & Inbound) Chat Bot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration

💼 Functional ServiceNow Architect | 8+ Years of Experience | UI Builder, Service Portal, Custom Apps, Integrations, ITSM, CMDB With over 8 years of hands-on experience in the ServiceNow ecosystem, I specialize in designing, building, and optimizing scalable solutions that drive business value. 🔧 Core Expertise: • UI Builder & Core UI Development – Crafting modern, intuitive interfaces tailored to business needs • Custom Application Development – Building scalable, secure apps from the ground up • Service Portal – Designing user-centric, responsive portals for seamless user experience • Integrations – Connecting ServiceNow with third-party systems using REST, SOAP, and MID servers • ITSM & CMDB – Delivering robust implementations aligned with ITIL best practices I bridge the gap between business needs and technical execution. Whether you're starting a new implementation or enhancing an existing one, I ensure solutions are aligned with strategic goals and user-friendly. ✅ Clear communication ✅ On-time delivery ✅ Scalable, future-ready architecture Let’s connect and bring your ServiceNow vision to life.

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

I spent 2 years as a Certification Engineer inside ServiceNow, reviewing the exact security, architecture, and performance criteria that determine whether an app passes Store approval. Now I use that insider knowledge to architect ServiceNow Store Apps that pass on the first submission — 20+ apps delivered, zero failed certifications. ✅ Ex-ServiceNow Associate Certification Engineer ✅ ServiceNow Platform Build Partner | Top Rated Plus As the founder and lead architect at XpertApps, I personally handle: • 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆 — Evaluate your app concept for Store viability, define architecture, and create the Technical Design Document. • 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 𝗗𝗲𝘀𝗶𝗴𝗻 — Scoped app structure, data model, ACL strategy, REST/Scripted REST integrations — designed certification-first. • 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗚𝗮𝘁𝗲𝘀 — Every milestone passes through my review before reaching the client. Every submission passes through my certification checklist before reaching ServiceNow. • 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗯𝗺𝗶𝘀𝘀𝗶𝗼𝗻 — I manage the full submission process, including security hardening and performance testing. 𝗛𝗼𝘄 𝗜𝘁 𝗪𝗼𝗿𝗸𝘀 I lead architecture and handle all client-facing technical decisions. My team at XpertApps handles day-to-day development under my oversight, following a 4-milestone framework with bi-weekly demos. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 • Tellennium — MoT Platform app (60% faster time-to-market) • Noname Security — API security integration • CareAR — Field Service Management integration • Industries: Healthcare, Cybersecurity, SaaS, Manufacturing, EdTech ➡️ Book a consultation or click Invite — I respond within 24 hours.

Most writers research your industry. I lived in it. Twenty-five years inside enterprise IT, healthcare logistics, service management, ecommerce, and professional services means I don't need a briefing document to understand your world. I know the problems, the jargon worth keeping, and the jargon worth killing. I write content that does its job — clearly, directly, and without the usual corporate padding. That means blog posts that don't put people to sleep, technical documentation that actually gets read, and copy that sounds like a human wrote it. What I bring to every project: Substance over style. I lead with what matters. No warmup paragraphs, no throat-clearing. Technical range. I can go from a C-suite white paper to end-user documentation and keep both readable. Real-world perspective. My background informs the writing. Nuance doesn't get lost in translation. Clean edits, fast turnarounds. I don't need hand-holding and I don't miss deadlines. If you need someone who can match your brand voice without losing clarity — or help you find a voice worth having — let's talk. What I Write Long-form content: white papers, case studies, thought leadership articles Technical documentation: user guides, process docs, SOPs, knowledge base content Blog posts and editorial content Website copy and landing pages Email campaigns and newsletters Proposals and business communications Industries Enterprise IT · Healthcare Logistics · Service Management · Ecommerce · Professional Services A Note on Working Together I ask good questions upfront so I'm not guessing halfway through. I'll tell you if something isn't working — and why. I adapt to your brand voice without watering down the message. What I don't do: fluffy content stuffed with buzzwords, AI-flavored filler, or writing that sounds like it was assembled by committee. Good writing is specific. Let's make yours specific to you.

Is your business struggling with platform backlogs, outdated website layouts, or technical workflows that just don't run smoothly? Let’s get your systems organized and efficient. I provide comprehensive technical and platform operations support, specializing in enterprise-level system administration and small-to-midsize business web development. Whether you need an ongoing administrator to manage your internal workflows or a reliable developer to design and optimize your web presence, I bridge the gap between technical complexity and practical business solutions. How I Can Support Your Business: ServiceNow Administration: Managing platform configurations, user access, custom workflows, and daily operational maintenance. WordPress & Web Design: Building clean, modern, and user-friendly layouts, customizing themes, managing plugins, and ensuring your site is fully responsive. Technical Operations: Troubleshooting system errors, streamlining digital processes, and ensuring data accuracy across your platforms. I pride myself on clear communication, prompt updates, and delivering clean, reliable work. Let’s connect to discuss how I can help streamline your next project!