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Rating is 4.8 out of 5.
4.8/5
based on 110 client reviews
  2. Development & IT Talent
  3. Solution Architects
  4. (Current) ServiceNow Freelancers
  • $225 hourly

    • 5.0/5
    • (44 jobs)
    Upwork's highest-rated and most successful ServiceNow developer. I would be happy to discuss how I can help you too! I am available for development, coaching, consulting, and troubleshooting in all areas of the ServiceNow platform. The value I bring comes from my knowledge of the ServiceNow platform, my deep background in software development, and my strong focus on customer service and communication. I look forward to utilizing my skills to deliver value to your project. Lets discuss how I can help you! - Expert ITSM Architect & Developer - Expert Customer Service Management (CSM) Developer - Expert Service Portal Developer - Experienced implementor of Employee Service Center (ESC) - Experience in with Human Resources (HRSD) - Highly Skilled with Governance Risk & Compliance (GRC), Orchestration & Integration, and many other areas of ServiceNow - Developed applications published to the ServiceNow Store - Certified ServiceNow Administrator and Developer with over eight years of full-time, hands-on experience. - Many years of software development experience in web and enterprise application development. - Managed teams of developers, testers, and project managers to deliver enterprise-level software projects. - Experienced in many industries including technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to discussing your projects and how I can help you deliver them! Lane Adams
    Featured Skill ServiceNow
    Bootstrap
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    IT Service Management
    Customer Portal
  • $150 hourly

    • 5.0/5
    • (2 jobs)
    I have worked on the ServiceNow platform since 2015. During that time I have worked on both small and large teams, built custom applications, integrated with dozens of third party applications, built out several Service Catalogs with Service Portals to go with them and much more. In short, Just about anything you need done within the ServiceNow platform, I can do for you. I take pride in my ability to design and build elegant solutions to complex problems.
    Featured Skill ServiceNow
    Scripting
    Orchestration
    IT Service Management
    RESTful API
    Troubleshooting
    API Integration
    JavaScript
    Angular
  • $120 hourly

    • 5.0/5
    • (4 jobs)
    Experienced platform administrator/developer with concentration on architecture and enterprise adoption. More than 10 years of ServiceNow experience with a heavy focus on custom application development. Experience with implementing, configuring and customizing ITSM, CSM, SecOps, CMDB, ITAM, HRSD and many other product offerings. Proficiencies in Advanced Scripting, Service Portal, API integrations and Application design. Experience with broad range of ServiceNow customers including: private sector, non-profit, Federal, and State ServiceNow Certifications: - Certified System Administrator (CSA) - Certified Application Developer (CAD) - Certified implementation Specialist - ITSM
    Featured Skill ServiceNow
    Architecture
    Platform Migration
    Custom App
    JavaScript
    IT Service Management
    RESTful API
    Process Integration
    System Administration
    API Integration
  • $200 hourly

    • 5.0/5
    • (54 jobs)
    Hi! My name is Edward Goldbeck. I am a ServiceNow Certified Technical Architect (CTA), prospective Master Architect, Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), ServiceNow Certified "NextGen" Instructor, Certified System Administrator (CSA), Certified Managed Services / Domain Separation Implementer and I have 25+ ServiceNow certifications and accreditations in total. I have worked on the ServiceNow platform as an administrator, architect, developer, product owner, and evangelist since 2013. I currently work as a ServiceNow Architect for a multi-national, publicly-traded company with over 3 billion in revenue, 20,000+ users worldwide across all major continents in 12 different ServiceNow instances. I also operate as a ServiceNow Practice Director and Lead Enterprise Architect for several consulting firms generating $750,000 - $1,000,000 USD quarterly in gross revenue. In my prior corporate life, I ran IT Operations at a previous public company (over 1 billion revenue, 13 billion in assets, 1400+ users), with 25 employees reporting to me across identity management, service desk, on-site support, application support, asset management, and IT engineering with a combined capex/opex budget of 3.5+ million annually. This reporting including reporting up and down, including to the VP of IT, Chief Financial Officer, Chief Technical Officer, and Chief Executive Officer using front end dashboards, visualizations within PowerBI and Tableau, and performance analytics. I have developed, sourced, and implemented critical IT systems such as Atlassian JIRA, Microsoft Office 365, ServiceNow, ZenDesk, Solarwinds, Meraki MDM, LogMeIn Rescue, Dynamics CRM, Microsoft Flow, as well as designed and implemented network infrastructure for small offices (5-20 personnel) as well as major multi-level greenfield headquarters (3 floors, 500+ employees) from the network cabling, power cabling, wireless access, video conferencing and physical and logical security. In terms of ServiceNow specifics, I have developed integrations to and from ServiceNow using Workato, Talend, Orchestration, Scripted REST APIs, IntegrationHub, Glide AJAX, and parsing methods. I have imported and coalesced CI and Asset data into the CMDB from tools like Meraki MDM, Solarwinds, Verizon, LogMeIn Rescue, Workspace One, Lenovo and CDW. I have built order guides and workflows between Oracle HCM and other ATS / HRMS tools to ServiceNow for onboarding and offboarding using Orchestration. I have built workflows for business units such as AP, AR, Internal Audit, Resident Operations, Sales, Marketing, and all major IT functions (PMO, Service Desk, Engineering, Compliance, Security, Etc.) I am available early morning, afternoons, and weekends to work through your needs. I can make myself available for architecture, peer review, testing, administration, development, documentation, or any other deliverables that fit within my wheelhouse. I would be happy to put my skills to use, supporting your needs within the ServiceNow ecosystem on a part-time basis. I am looking forward to speaking with you about the opportunity. Have an outstanding day! Respectfully, Edward E. Goldbeck Principal Consultant | Goldbeck Technology LLC
    Featured Skill ServiceNow
    Visual Basic for Applications
    RESTful API
    Microsoft Power BI
    Postman
    JSON API
    JavaScript
    Microsoft Dynamics CRM
    IT Service Management
    Project Workflows
    Process Improvement
    Microsoft Excel
    Scripting
  • $50 hourly

    • 5.0/5
    • (17 jobs)
    Certified ServiceNow professional specializing in consultation and implementation of ITSM, HRSD, CSM, Service Catalog, Service Portal, Discovery, Service Mapping, Event Management, and both Scoped and Custom Applications. I hold certifications including CSA, CIS HR, CIS CSM, CIS ITSM, CAD, and Architecture Excellence (ArchX). In my role as a Senior ServiceNow Developer, I have a proven track record of transforming business needs into scalable, tailored ServiceNow solutions. With expertise in documenting technical solutions and guiding complex implementations, I deliver results that address key business challenges and improve organisational efficiency.
    Featured Skill ServiceNow
    RESTful Architecture
    Laravel
    Software Architecture & Design
    Object-Oriented Programming
    Project Workflows
    ITIL
    IT Service Management
    Business with 10-99 Employees
    XML
    JavaScript
    HTML
    jQuery
    AngularJS
    Bootstrap
  • $69 hourly

    • 4.8/5
    • (43 jobs)
    ✅ ServiceNow Platform Build Partner. ✅ 15+ Certified Store Apps Developed. ✅ 20+ Successful Implementations Across Industries. ✅ 12+ Years of Specialized ServiceNow Experience. 𝗟𝗮𝘂𝗻𝗰𝗵 𝗬𝗼𝘂𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗦𝘁𝗼𝗿𝗲 𝗔𝗽𝗽 - for businesses looking to scale with ServiceNow’s marketplace. 𝗧𝗮𝗰𝗸𝗹𝗲 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝘄𝗶𝘁𝗵 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 • 𝗖𝗹𝗲𝗮𝗿 𝗦𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁: For teams unsure where to begin, we provide structured guidance to set a strong foundation. • 𝗔𝘃𝗼𝗶𝗱 𝗥𝗲𝗱 𝗧𝗮𝗽𝗲 𝗮𝗻𝗱 𝗠𝗶𝘀𝘀𝗲𝗱 𝗧𝗶𝗺𝗲𝗹𝗶𝗻𝗲𝘀: Our efficient approach reduces bottlenecks and keeps projects on track, avoiding unnecessary delays. • 𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: We navigate complex certification requirements, ensuring a smooth launch of your application. • 𝗔𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗘𝘅𝗽𝗲𝗿𝘁𝘀: Without in-house expertise, our skilled developers deliver effective, high-quality solutions. 𝗢𝘂𝗿 𝟯-𝗦𝘁𝗲𝗽 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗳𝗼𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 👉 𝗔𝘀𝘀𝗲𝘀𝘀 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄’𝘀 𝗦𝘂𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀: Analyze ServiceNow’s fit for your goals, identify limitations, and establish best practices for a strong foundation. 👉 𝗕𝘂𝗶𝗹𝗱 𝘄𝗶𝘁𝗵 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Leverage over 12 years of experience to create secure, efficient apps tailored to your business needs. 👉 𝗖𝗲𝗿𝘁𝗶𝗳𝘆 𝗳𝗼𝗿 𝗦𝘁𝗼𝗿𝗲: We manage the entire certification process, ensuring your app meets ServiceNow standards for seamless approval and deployment readiness. 𝗢𝗻𝗴𝗼𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗕𝘂𝘆𝗲𝗿 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁𝘀 After certification, we provide end-to-end support for smooth deployment on ServiceNow instances. Our team assists with setup, updates, and user-specific needs, ensuring reliable performance and a great user experience in real-world environments. 𝗪𝗵𝘆 𝗢𝘂𝗿 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗨𝘀 𝗔𝗴𝗮𝗶𝗻 𝗮𝗻𝗱 𝗔𝗴𝗮𝗶𝗻 • 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝗰𝗼𝗿𝗲: Reflecting consistent client satisfaction and successful project completion. • 𝟭𝟬𝟬% 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝘁𝘂𝗿𝗻 𝗥𝗮𝘁𝗲 𝗳𝗼𝗿 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: Every client has returned for further projects, proving the quality of our solutions. • 𝟱+ 𝗬𝗲𝗮𝗿𝘀 𝗢𝗻𝗴𝗼𝗶𝗻𝗴 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝘄𝗶𝘁𝗵 𝗞𝗲𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀: Trusted by clients for over five years as a dedicated ServiceNow partner. ➡️➡️𝗡𝗲𝘅𝘁 𝗦𝘁𝗲𝗽𝘀➡️➡️ When you're ready to get in touch, just click the green Invite / Contact button to send an intro message. You won't be locked into anything — we'll chat about your project first before starting a project.
    Featured Skill ServiceNow
    CSS 3
    Process Architecture
    HTML5
    Wrike
    Google Maps API
    Solution Architecture Consultation
    AngularJS
    JavaScript
    Orchestration
    Agile Software Development
    Custom App
    Customer Portal
    IT Service Management
    ITIL
  • $13 hourly

    • 4.5/5
    • (279 jobs)
    I’m Sakshi, full time US based Digital Marketing specialist and website developer (from scratch) specialisations in Web Analytics, Digital Marketing, Search Engine Optimisation, Social Media Marketing and website designing-development & Specialization in Servicenow platform. Pragmatic, actionable with a strong analytical skill. Trained and qualified Digital Marketing specialist and a professional website creator with background in Computer Science. I do on page and off page SEO. I provide guaranteed top 10 rankings for competitive keywords. In on page I do keyword analysis, meta tagging, content optimisation, image tag optimisation, Google analytics setup, Xml sitemap generation and verifying at webmaster central, robots file creation, error page redirection, keyword rich internal page navigation, keyword rich footer text and footer tag creation and all other aspect of SEO as required. I build all types of links like industry related links, guest posting, do follow blog commenting, forum posting, Social bookmarking, Social community building, article and press release distribution, business and classified listing, Google base for product based sites and Google and yahoo local listing. Client Friendly Policies: Let me mention a few of the client-friendly policies and practices I apply with all my clients. I don't do these things to distinguish myself from other contractors. (I would hope they all do the same.) I do these simply because this is how I would want to be treated if I was the client: · My recommendation is that you secure your domain before starting the project. Domain names tend to go very quickly, and once it's gone, it's gone. You do not have to purchase your domain name, you can; its very easy. · Premium services that Website provides such as paid apps, hosting or email subscription services will need to be set up by the client; I can help you upon request for the same. All of these premium features require monthly billing information by the domain holder. None of the extra feature charges are integrated into my hourly rate or fixed priced contracts. · I do not charge fees for revisions. Once we begin a FIXED-PRICE contract, you are entitled to an unlimited amount of revisions for the duration of the contract --- within reason. · While I can provide content creation for your website, I do not offer this as a free service that will come with the creation of, or redesign of your site. Content creation needs to be explicitly stated by the client and comprehended on both sides as part of the project's scope. · If requested, I will provide clients with instructions on maintenance of their site. Content Management System provides a fairly simple system to maintain your website, and make small edits as needed, but if you find yourself needing guidance, I'll provide you with the instructions you need. · If I am working for you, all work product belongs to you. Always. Though I will provide you all the required access. · I do not provide mysterious "black box" solutions. I am happy to have you look under the hood at everything I do. You're welcome to ask about the most intricate details. · Do not be embarrassed to ask ANY question! I enjoy working with clients who have zero technical know-how in design/development, partially because I appreciate their expertise in OTHER fields (real estate, art, medicine, law, science, civics, etc.) If you already know everything about designing and developing websites, you probably wouldn't need me, would you?
    Featured Skill ServiceNow
    Google Optimize
    Online Reputation Management
    Competitor Backlink Analysis
    Backlink Analysis
    Content Marketing
    Wix SEO Wiz
    Shopify SEO
    Search Engine Marketing Strategy
    SEO Backlinking
    SEO Keyword Research
    Digital Marketing
    Off-Page SEO
    On-Page SEO
    Search Engine Optimization
  • $20 hourly

    • 4.7/5
    • (25 jobs)
    Overview: With over 12 years of hands-on expertise in Salesforce, Vtiger, Zapier automation, Angular, and Ionic development, I bring a wealth of experience to every project. My comprehensive knowledge and proficiency in these technologies allow me to create seamless, efficient, and scalable solutions that cater specifically to your business needs. What I Offer: Salesforce Mastery: Extensive experience in Salesforce CRM customization, configuration, and implementation. From custom app development to data migration and integration, I ensure optimal performance and functionality. Vtiger Expertise: Proficient in Vtiger CRM development, customization, and deployment, empowering businesses with tailored solutions for sales, marketing, and support. Zapier Automation: Harnessing the power of Zapier, I automate workflows and streamline processes, enabling efficient data transfer and synchronization between various applications. Angular Development: Skilled in crafting dynamic and responsive web applications using Angular, ensuring intuitive user interfaces and robust functionality. Ionic Expert: Proficiency in Ionic framework for building cross-platform mobile applications with a focus on performance, scalability, and user experience. AWS Lambda & Serverless Framework: Specialized in leveraging AWS Lambda and the Serverless Framework to develop scalable, cost-effective, and serverless architectures, ensuring seamless functionality and performance optimization. Python Proficiency: Expertise in Python programming, utilizing its versatility and power to build efficient backend systems, automation scripts, and data analysis tools. GoHighLevel: Expert in GoHighLevel Customisation and Development. Implementation of third party application in GoHighLevel, Workflow SetUp and Sales Pipeline SetUp Success Metrics: 100% Job Success: Maintained a flawless track record on Upwork, consistently delivering exceptional results and ensuring client satisfaction. 23 Executed Projects: Successfully completed 23 projects on Upwork, showcasing a proven track record of expertise and professionalism in delivering high-quality solutions. Why Choose Me: Extensive Experience: Over a decade of hands-on practice in Salesforce, Vtiger, Zapier, Angular, Ionic, AWS Lambda, Serverless Framework, and Python development, ensuring reliable and effective solutions. Customized Solutions: I prioritize understanding your unique business requirements to deliver tailored solutions that align perfectly with your goals. Reliability & Efficiency: Committed to delivering high-quality work within agreed timelines, ensuring seamless project execution and client satisfaction. Collaborative Approach: I believe in open communication and collaboration, ensuring you're involved throughout the project lifecycle for transparency and better outcomes. If you're seeking a seasoned professional adept at Salesforce, Vtiger, Zapier, Angular, Ionic, AWS Lambda, Serverless Framework, and Python development to drive your business growth, let's connect! I'm eager to bring my expertise to your project and help you achieve your objectives effectively.
    Featured Skill ServiceNow
    Salesforce CRM
    Salesforce
    Zapier
    Vtiger Development
    Apache Cordova
    Customer Relationship Management
    Ionic Framework
    Vtiger
    Angular 6
    AWS Lambda
    PHP
    MySQL
    jQuery
    JavaScript
  • $150 hourly

    • 5.0/5
    • (4 jobs)
    DataMantle Technologies was established in 2018 with a core competency in IT Service Management. Via the cloud-base ServiceNow platform, DataMantle provides solutions to help organizations to improve business procedures and manage IT asset. At DataMantle, our mission is to optimize corporation’s IT service infrastructure to operate the fastest speed and highest efficiency. Whether you need process unification, ITSM maturation, or groundbreaking innovation, our implementation specialists can enhance your existing service delivery performance to satisfy your current and future demands. A solid IT Service Management (ITSM) practice is key to ensure a successful and smooth transformation in modern enterprise, especially in an era where various systems and processes had been implemented in different regions as your company grows. Our team of ITIL professionals with 10+ years of hands-on experience on ITSM and ServiceNow implementation will ensure highest quality and efficiency to guarantee you best return of your IT Service investment.
    Featured Skill ServiceNow
    JavaScript
  • $25 hourly

    • 4.9/5
    • (8 jobs)
    🚀 RANDOM GUY WHO’LL MAKE YOUR LIFE EASIER 🚀 Hey there! I’m your go-to ServiceNow brother, here to make your ServiceNow experience "smooth" and stress-free. With 18 certifications under my belt and loads of hands-on experience, I’ve got you covered for anything ServiceNow-related. 🛠️ My Certifications (Yeah, I’m kind of a nerd): ✅ Certified System Administrator (CSA) ✅ Certified Application Developer (CAD) ✅ Certified Implementation Specialist (CIS) in ITSM, CSM, Event Management, Strategic Portfolio Management, Security Incident Response, Hardware Asset Management, and Third-party Risk Management ✅ Suite Certifications for ITSM Professional & CSM Professional ✅ Micro-Certifications in CMDB, Virtual Agent, Service Portal, Performance Analytics, and more! What I’m Awesome At: 🔹 ServiceNow Customization (Making your instance truly yours) 🔹 Scripting in ServiceNow (Magic happens here) 🔹 Portal Customization & Employee Center Expertise 🔹 IT Service Management (ITSM) & Customer Service Management (CSM) 🔹 Project and Portfolio Management (PPM) 🔹 Security Incident Response (SIR) 🔹 Vendor Risk Management (VRM) & Hardware Asset Management (HAM) 🏆 Cool Stuff I’ve Done: 🔹 Employee Center: Built custom portals that look sleek and deliver! Added Engagement Messenger to bridge communication for all users. 🔹 Dynamic ITSM Portal Access: Made role-based portals that feel like separate tools (spoiler: it’s one instance!). 🔹 HRSD Implementation: Streamlined HR workflows to save time and make employees happier. 🔹 PPM Workspace: Nailed planning console implementation to boost project efficiency. 🔹 And a ton more (some of which I can’t remember but trust me, it’s awesome)! Why Me? 🔹 End-to-End Project Management: I’m with you from kickoff to go-live. 🔹 Always Listening: Got ideas or challenges? Let’s chat. 🔹 Weekend Warrior: Yep, I work on weekends because, let’s face it, I love ServiceNow too much to stop. Many thanks, Client-san!
    Featured Skill ServiceNow
    Agile Software Development
    RESTful API
    AngularJS
    JavaScript
    IT Service Management
    ITIL
  • $40 hourly

    • 5.0/5
    • (10 jobs)
    ** ServiceNow wrote an Article and podcast(with Chuck Tomasi) about Me - Experience with ServiceNow portal development - Solid background working with JavaScript, AngularJS and Bootstrap - Experience working in an Agile environment - Experience with REST API connection - XML, HTML, CSS, and Web Services - Experience with configuration management - Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
    Featured Skill ServiceNow
    API
    ITIL
  • $55 hourly

    • 5.0/5
    • (24 jobs)
    I am a dedicated consultant with over 8 years of experience in the information technology (IT) industry. Throughout the majority of my career, I have specialized in the ServiceNow platform and possess a robust full-stack developer background, particularly in web and portal technologies. I have extensive experience working through all phases of the software development life cycle and am proficient in agile scrum practices. Employing an analytical approach, I am committed to achieving excellent outcomes for every project I undertake. My strong interpersonal skills effective verbal and written communication, enabling me to communicate clearly and concisely with businesses and end-users, interpret their requirements, and translate them into technical designs. I am a logical thinker, continually seeking novel and innovative solutions to meet user needs
    Featured Skill ServiceNow
    Project Management
    Mandarin Dialect
    Software Integration
    React
    Angular
    JavaScript
    PHP
  • $200 hourly

    • 4.5/5
    • (26 jobs)
    As A ServiceNow CMA, my goal is to consult and advice customers on their adoption of the ServiceNow platform based on value for their organization and in the right way. With over 14 years of experience on the platform and multiple project in different industries under my belt, I can help you, get to the right decisions, solutions and integrations into your IT ecosystem.
    Featured Skill ServiceNow
    Video Narration
    German
    ITIL
    Explainer Video
    Voice-Over
    Middle-Aged Adult
    Translation
    Process Engineering
    Narration
    Audiobook Narration
  • $40 hourly

    • 5.0/5
    • (3 jobs)
    I am an experienced developer having advance level skills on ServiceNow and FreshService. I have already implemented Service Catalogs, Workflows, Service Portals, Widgets, Pages, Order Guides, Incident management, SDA, Change request, Service requests etc. Also integrated third-party tools with servicenow for alerting and monitoring of external systems. My other development experience includes PHP, .NET, JavaScript, JAVA, Android etc.
    Featured Skill ServiceNow
    Android
    iOS
    Configuration Management
    IT Service Management
    IT Asset Management
    ITIL
    Freshdesk
    Freshworks CRM
    JavaScript
  • $30 hourly

    • 4.8/5
    • (268 jobs)
    Certified Scrum Product Owner by the ScrumAlliance.org. MBA from Aden University with a focus on Strategic Business Management. Certified Product Owner Lead by San Francisco's ProductSchool.com. Costa Rican/Singaporean Business Owner and Accredited Investor in 500 Startups Latam. 10+ Years of Experience in User Interface Design & Front End Development. So you need an all-around someone who can take your ideas from scratch to design, then prototype, then to web development across all devices, app design, and create motion graphics for your customers on how to get involved. Send me a message. Portfolio at loom.com/share/464a7c635991484a8675dd7b4b7c42d1 behance.net/robyifan robyifan.dribbble.com Most Used Tools: Jira, Confluence, Google Analytics, Figma Prototyping, Notion. ReactJS, VueJS, Scss, SketchApp, HTML5, CSS3, Javascript
    Featured Skill ServiceNow
    Social Media Design
    App Design
    Front-End Development
    Product Management
    Minimum Viable Product
    Scrum
    UIKit
    Agile Project Management
    Rapid Prototyping
    UI/UX Prototyping
    User Experience Design
    User Interface Design
    Web Design
    Mobile UI Design
    Figma
  • $75 hourly

    • 4.5/5
    • (107 jobs)
    Business Analyst| Enterprise Architecture| Solution Architecture| Program Manager|BPMN| Workflow Automation| Business Process Improvement| Business Process Consultant| Programme Manager|Zapier| Workday Adaptive| SAP Ariba| SAP Appgyver| SAP RISE| Signavio| SAP S4 HANA | Oracle ERP| ERP| Netsuite| MS Dynamics 365| Service Now | Service Titan| IFS|Biotime|Kronos|GDPR|HIPAA|Hexnode| Sage People|Kronos| Oracle Peoplesoft| Sage X3 I am an Product Manager/Programme Manager with over 18 years of experience in the industry, working on different domains like travel, social networking, cms, mobile applications, ipad applications, and e commerce platforms, I am adept and experienced with planning projects from start, discovery phase, designing, architecture to final implementation. Worked as Programme Manager for Fortune 500 and NASDAQ listed companies, across globe, spanning USA, UK, Gulf, Middle East, Saudi Arabia, Indonesia and Australia to name a few. Handlling programmes in the range of $1 million to $600 Million USD, my key work has been working with stakeholders, taking ownership of programmes and products. budget management, programme governance, budget forecasting, risk mitigation, risk planning, change management, supply chain and logistics, programme risk analysis, program plan, resource management, and technical infrastructure planning and designing. I have formal education in CyberSecurity and am venturing into AI and CyberSecurity research. I am adept at conducting Audits for Cyber Security, SOC certifications, Security audits, Proficiency with Cryptography algorithms, penetration testing, Data Encryption, and Cyber Security Strategies/Policies. Certifications: ITIL| Six Sigma | BPMN| Agile| Scrum | Product Owner My expertise includes Enterprise Architecture, defining technical architecture, technical solutions definition and scaling technical ecosystem. Tools/Stack expertise : AWS ServiceNow SAP Oracle Cloud Workday Suite(Financials, HCM Payroll, Analytics, and EP ) Sage (X3, 500, 300, Intacct) Magento Shopify Bigcommerce Javascript Libraries ( React, Backbone, Vue) Adobe suite (AEM, Commerce Cloud ) Domains: Knowledge Management Systems Project Management Tools Field Service Management Digital Analytics Platforms Content Management Systems CRMs Prefer hourly engagements
    Featured Skill ServiceNow
    Microsoft Project
    Agile Software Development
    Axure RP
    Unified Modeling Language
    Solution Architecture
    Balsamiq
    Typeform
    Business Analysis
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    • 18 years of IT experience with proven record providing excellent and consistent development and application support to multiple clients worldwide: Accenture, AT&T, FedEx, Panacea, Coforge and Central Bank of the Philippines • Completed ServiceNow Administration Fundamentals On Demand training (October 2022) • Working knowledge and familiar on ServiceNow workflows and forms. • Knowledgeable in managing User access on ServiceNow • Involved in activities like requirements gathering, design and development in ETL processes using Informatica Power Center. • Extensively worked on Data Extraction, Transformation and Loading with RDBMS, flat files, Excel, PDF and HTML files • Knowledge on UNIX scripting, cron jobs, alert monitoring tools and file system maintenance • Able to plan and implement server to server migration (EOSL) • Able to work on Windows and Unix / LINUX / AIX • Proficient in MS Office • Supervise 20 people for efficiency and success. • Has the ability to work on a fast-paced environment. • Works within and between teams knowledgeably and capably. • Highly proficient and creative at solving problems.
    Featured Skill ServiceNow
    Visual Basic
    Microsoft Excel
    Linux System Administration
    Unix Shell
    IBM WebSphere
    HTML
    Microsoft PowerPoint
    JavaScript
  • $60 hourly

    • 5.0/5
    • (1 job)
    Please reach out to me for work related to ServiceNow administration, IT Service Management, technical support and customer service. I have 11 years of expertise in the related field and have been in full time jobs before, now freelancing/ open for contractual roles.
    Featured Skill ServiceNow
    Business Analysis
    Project Management Office
    Helpdesk
    Configuration Management
    Change Management
    Incident Management
    IT Service Management
  • $35 hourly

    • 4.5/5
    • (6 jobs)
    Servicenow developer for 5 years specializing in scripting and API integrations. Expert in general development (workflows, service catalog, business rules, sclient scripts, service portal, etc) Have done different integrations like Servicenow Ebonding, integration to 3rd party apps like Sharepoint, Oracle, AWS, etc) Custom applications development. Before Servicenow, I was doing fullstack development in DOT NET, php. Excellent background in relational database design (SQL server, mysql, DB2) Servicenow Certified Application Developer Servicenow Certified System Administrator Servicenow Certified Implementation Specialist- ITSM
    Featured Skill ServiceNow
    SQL Server Integration Services
    API Integration
    Microsoft SQL Server
    MySQL
    PHP
  • $38 hourly

    • 4.9/5
    • (49 jobs)
    👋 Hey, there! With 🔟+ years of experience, my expertise centers around elevating companies and startups with robust, scalable web solutions, leveraging the advanced front-end technologies of React, React Native. Our engineering force is hungry to close your needs through in-time delivery of tech solutions. Testimonials: ⭐ “We hired CreativeIT because we weren’t happy with our previous developer’s performance. CreativeIT successfully completed a working app.” Dan Douglas, Co-founder, Deep English, USA. ⭐ “We’re very happy with their working methods”. Valery L, CTO, Starly.io, Baltic states. ⭐ “CreativeIT picked up where a previous vendor left off. They looked at the existing code and designs and created a plan for how to move forward”. Elliot Ledley Project Manager at 2Shoes, USA. ⭐ “CreativeIT’s ability to provide a complete product in a timely fashion was most impressive. In addition, communication was always clear”. Michael Oppel CFO at Audience Response System, USA. ⭐ “The team's ability to work fast impresses us!”. Director SE, Hospitality & leisure (Germany). Why choose me: ✅ Top Rated FullStack Developer. DNA: value first, green & transparent communication. ✅ Proactive developer. My work is always of the highest quality, so it helps maximize excellent ROI. I always meet tight deadlines, and assure job satisfaction from beginning till the end. ✅ Time & Material basis, so you will pay only for productive time. Our strong side: 🔥 Front-end: TypeScript & JavaScript, React, React Native, Redux/Zustand/MobX, GraphQL, HTML5, CSS3 (Tailwind CSS, Styled components, Sass, Bootstrap, MaterialUI, Flex, Grid), Three.js, etc. 🔥 Back-end: Node.js, Next.js, Nest.js, Express, Fastify. 🔥 Databases: PostgreSQL, MySQL, MongoDB, Redis. 🔥 Cloud: Firebase, Docker, AWS (EC2, RDS, API Gateway, Lambda, DynamoDB, SQS, CloudFront), Amplify. 🤙 Let's collaborate! Contact me for a project audit, technical consultation, or to develop a roadmap for your project. Looking forward to forging a long-term, win-win partnership. Cheers from Vilnius, Raman.
    Featured Skill ServiceNow
    Vercel
    Python
    Back-End Development
    Full-Stack Development
    Database
    React Native
    User Experience Design
    Data Visualization
    Amazon Web Services
    Front-End Development
    Node.js
    TypeScript
    JavaScript
    Next.js
    React
  • $25 hourly

    • 4.7/5
    • (6 jobs)
    As a servicenow developer with over four years of experience and a CSA certification, I have extensive knowledge and skills in the servicenow platform. Some of my key competencies include: - Developing servicenow apps, custom applications, and service portals that are user-friendly, efficient, and scalable - Working on ITSM module, integration, and scripting in servicenow platform to automate workflows, optimize processes, and ensure compliance - Creating custom widgets or pages and modifying existing servicenow pages or widgets to suit the specific needs and preferences of the clients and the users - Using servicenow business rule, ui policy, client scripts, and script include to implement logic, validations, and customizations in the servicenow platform I am passionate about delivering high-quality solutions that meet the needs of the clients and the users. I am always eager to learn new skills and technologies to enhance my servicenow development capabilities and stay updated with the latest trends and best practices in the field.
    Featured Skill ServiceNow
    HTML5
    JavaScript
    CSS 3
  • $20 hourly

    • 3.5/5
    • (5 jobs)
    As an experienced ITSM professional with a focus on ServiceNow, I have a proven track record of designing, implementing, and maintaining ITSM solutions. With expertise in ServiceNow portals, Automated Test Framework (ATF), and Catalog Items, I have successfully delivered high-quality services that align with business goals. My experience in ITIL processes, coupled with my knowledge of ServiceNow modules, has enabled me to drive efficiencies and improve user satisfaction. I have designed and implemented ServiceNow portals, empowering end-users to access and interact with services quickly and easily. I have also leveraged ATF to improve the quality of our releases and ensure that changes are tested before deployment. My expertise in Catalog Items has allowed me to design and implement Service Catalogs that meet the unique needs of our organization. By partnering with cross-functional teams, including development and operations, I have ensured that the Catalog Items and Services we offer align with the needs of our customers. I am passionate about delivering high-quality IT services and improving ITSM capabilities using ServiceNow. If you are looking for an ITSM professional with expertise in ServiceNow portals, ATF, and Catalog Items, let's connect!
    Featured Skill ServiceNow
    CSS
    HTML
    JavaScript
  • $28 hourly

    • 4.8/5
    • (8 jobs)
    A competent, dynamic and creative professional with over 10 years of experience in producing robust code for high-volume companies. I have experience & expertise in design & development of Cloud, Web & Desktop application. I have 5 years of extensive experience as a ServiceNow developer and administrator, with in-depth knowledge of the platform's features, including ITSM, CSM, and custom application development. I have hands-on experience in managing ServiceNow's full Software Development Life Cycle (SDLC), from requirements gathering and design to deployment and post-implementation support. My expertise spans across ServiceNow development, administration, scripting, workflows, and integration, with a focus on performance optimization and security compliance. I am also familiar with both Waterfall and Agile/Scrum methodologies, having successfully delivered numerous projects using these approaches. I have experience working in different modules • Request Management • Incident Management • Problem Management • Knowledge Management • Change Management • Case Management • Service Catalog • Service Portal • Agent Workspace • Reports • Dashboards • Integrations I have worked extensively on the customized scripting in • Business Rules • REST Message • ACLs • Assignment Rules • Workflows • SLAs • Client Script • Flow Designer • Reports • Script Includes • Scheduled Jobs • UI Actions • Email Notification/Scripts Reference qualifiers UI Scripts • Inbound email action • Data/UI Policies • Widgets • Export Sets • Transform Maps • Data Sources • Views • View Rules • Forms/Sections Integrations • PagerDuty • LogicMonitor • StatusPage • Jira - Service Cloud • Azure AD CSM/ITSM • Written several business rules using configuration as well customized scripts for custom execution. • Written Script Includes, Client Scripts, UI Policies, UI Actions, Assignment Rules, Notification, Email Script, Reference qualifiers, Catalog Items, Record Producers, Inbound Email Action, Email ingestion flow using flow designer and workflows. ITSM/CSM Agent Workspace • I have done the customization on the agent workspace homepage with the gadgets and the data on display tiles. • I have created a custom filter for each different listing of Cases, Requests, Incidents, Change Requests, and Change Tasks. • Customize the layouts based on a specific selection of a dropdown in the Case detail page. Portal: • I have developed two different customized CSM Portal for the different clients with customized widgets for creating the 'Cases'. • Developed Service Portal with custom creation of incidents and requests using a customized widget. Upwork experience (Upwork Profile) • Recently did GitHub integration from ServiceNow • Working on workflow to Create/Update/Get AWS IAM users. • Business Document done for ServiceNow with AWS CloudWatch Spoke integration • Widget custom development for Service Portal Certifications • Flow Designer • ServiceNow - Certified System Administrator
    Featured Skill ServiceNow
    .NET Core
    .NET Framework
    ASP.NET Core
    AngularJS
    Yii
    ASP.NET MVC
    PHP
    JavaScript
    ASP.NET Web API
  • $10 hourly

    • 4.3/5
    • (4 jobs)
    With over 5 years of experience in Project Management & Business Development across various industries, I excel in Managing projects and driving success in B2B lead generation, particularly in the IT sector. My proficiency extends to utilizing outreach business development models with various Prospecting tools, CRMs and freelance platforms such as Upwork, Truelancer, Glassdoor, Indeed, Linkedin etc. My expertise includes Project Management, lead generation, appointment setting, and sales pipeline management. I have successfully assisted both startups and large corporations in achieving their sales objectives. Skills: End to end project management B2B Lead Generation Consultative Selling Value Selling Outreach Strategies Sales Pipeline Management Appointment Setting Client Acquisition Strategic Partnerships Relationship Building Freelance Platforms Expertise Effective strategies for Upwork bidding, targeting email, and direct cold calls. Why Choose Me? Proven track record of generating quality leads and setting appointments Extensive experience in B2B sales and business development Fluent in English with native-like proficiency Proficient in outreach business development models Skilled in utilizing freelance platforms for lead generation Highly adaptable and capable of working with minimal supervision Tools & Equipment: Project Management tools- Trello, Zoho Project CRM: Salesforce.com, HubSpot, Zoho Lead Tools: LinkedIn Sales Navigator, Apollo.io, Hunter.io, Upwork, Truelancer, Glassdoor, Indeed, cold calling, or customized email campaigns. Dialer: Skype, Five9 MS Office: Excel, Word, PowerPoint, Outlook Availability: I'm open for both full-time and part-time gigs, bringing some serious flexibility to the table for your project needs. 🚀 Ready for a heart-to-heart about your project? Let's have a call at your convenience to discuss how can I assist you and to showcase my previous proven record. Excited to embark on this journey together! 💫 Regards, Sunil Jain Note- I can develop Crypto Payment Gateway and other crypto-related Software like coins, tokens, NFTs, Payment gateway, etc
    Featured Skill ServiceNow
    API Testing
    Keras
    Neural Network
    Docker
    Azure DevOps
    Data Engineering
    Python
    Selenium WebDriver
    Selenium
    Azure IoT HuB
    LLM Prompt Engineering
    Machine Learning
  • $20 hourly

    • 5.0/5
    • (3 jobs)
    Unlock the Power of Seamless Digital Solutions! Hello there, Are you ready to take your online presence to the next level? Look no further! I am Suleman Khan, a versatile digital expert ready to elevate your business through three specialized services – Email Design, Front-End Development, and ServiceNow Consulting. 🌐 Email Design Excellence: Immerse your audience in captivating brand experiences with my expertly crafted and responsive email designs. Whether it's a dynamic campaign or a static signature, I guarantee that your message will shine through every inbox. With 24-hour communication availability, your vision is just an email away from becoming a reality. 💻 Front-End Development Brilliance: Tired of unreliable freelancers? Say goodbye to subpar work! As a seasoned Front-End Developer and UI/UX Designer, I bring over 70 successful projects' worth of experience to your doorstep. Let's collaborate to transform your designs into stunning and functional HTML websites, ensuring timely delivery and continuous communication throughout the process. 🚀 ServiceNow Consulting Expertise: Are you seeking a skilled ServiceNow Developer to streamline your business operations? Your search ends here! With more than a year of experience and certifications in IT Service Management, HRSD, CSM, CMDB, and more, I bring a robust skill set to the table. My problem-solving skills and attention to detail ensure high-quality solutions that exceed expectations. Let's connect and discuss how I can tailor my expertise to meet your unique needs. Your digital transformation journey begins now! Warm regards, Suleman Khan
    Featured Skill ServiceNow
    Python
    IT Consultation
    Marketing
    Email & Newsletter
    Shopify
    ERP Software
    IT Service Management
    Email Signature
    Email Template
    Email Campaign
    Email Design
    WordPress
    CSS
    JavaScript
    HTML
  • $55 hourly

    • 5.0/5
    • (8 jobs)
    Dedicated to ensuring 5-star outcomes in CRM and ERP implementation projects. A 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 with presence in the US, and India locations. Proven track record of delivering successful implementation of leading enterprise solutions like Salesforce, Microsoft Dynamics 365, Oracle NetSuite, SharePoint, Sage, ServiceNow, SAP etc. 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗹𝘀 𝘁𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝘁𝗼 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 - 1. Hourly Pricing Model 2. Monthly Retainer Model for long-term associations 3. Milestone-based Model ⭐️ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 ⭐️ ✔️ Salesforce Clouds ➡ Sales | Service | Marketing | Community | Field Service | Health | CPQ ✔️ Microsoft Dynamics ➡ CRM | Business Central | Finance & Operations ✔️ Office 365 | SharePoint Consulting | Power Platform ✔️ SAGE ➡ Intacct | 100 | 300 | X3 ✔️ NetSuite ➡ Finance | Manufacturing | Inventory | Order | Warehouse | Supply Chain | CRM ✔️ Data Visualization ➡ Power Bi | Tableau | Oracle BI | Splunk | Sisense | ✔️ Web Technologies ➡ PHP | Java | Node Js | Angular Js | React Js | .NET ✔️ iPaaS/Integration Support ➡ Dell Boomi | Mulesoft | Jitterbit | Zapier | Workato | Celigo ✔️ CPQ -Salesforce ➡ Apttus | Oracle ✔️ ServiceNow ➡ ITSM | ITOM | ITAM | HRSD | Incident Management | Problem Management | Change Management | Service Catalog | Custom Workflows | SLAs | Reporting | Access Control | Scripting | Email Notifications | Integration | Client Interaction ✔️ Database Management➡ Secure System Backup | System Recovery | Email Servers/Exchange ✔️ Azure ➡ Azure Data Factory | Azure Storages | Azure SQL Managed Instance | Azure DevOps ✔️ SAP ➡ SAP S/4HANA | SAP ERP | SAP Business One | SAP Fiori | SAP Optipro ✔️ Network Administration ➡ System Networking | Firewalls/Security | Remote Access/VPN ✔️ Repair Service ➡ System Upgrades | Software Installation| System Bugs 🎓Certifications 🎓 🔝Marketing Automation 🥇Marketo Certified Associate 🥇Certified Pardot Specialist 🔝Microsoft Dynamics 🥇Microsoft Dynamics 365 Sales 🥇Certified Professional in Microsoft Dynamics D365 Finance 🥇Microsoft Certified Dynamics 365 Business Central Functional 🔝Salesforce 🥇Salesforce Certified Marketing Cloud Administrator 🥇Salesforce Marketing Cloud Email Specialist 🥇Salesforce Certified Administrator (SCA) 🥇Salesforce Certified Platform App Builder Certification 🥇Salesforce Certified Community Cloud Consultant Certification 🥇Salesforce certified JavaScript Developer 🥇Salesforce CRM Administrator 🥇Apttus CPQ Certification 🥇Salesforce Certified CPQ Expert 🥇Salesforce App Builder 🥇Apttus Quote-To-Cash 🥇Salesforce Platform Developer I 🥇Salesforce Platform Developer II 🥇Einstein Analytics Data Preparation Specialist 🥇Einstein Analytics and Discovery Insights Specialist 🥇Salesforce Certified Einstein Analytics and Discovery We have successfully completed over 500 technology projects for various industries, including manufacturing, supply chain, sales, non-profit, government, IT, and others. Let's collaborate on your next project and achieve success together! ✍✉Send me an invite for a no-obligation consultation
    Featured Skill ServiceNow
    SAP
    Workato
    Microsoft Dynamics CRM
    Sage Intacct
    Web Development
    Oracle NetSuite
    Microsoft Power Automate
    Microsoft Power BI
    Microsoft PowerApps
    Microsoft SharePoint
    Microsoft Dynamics 365
    Pardot
    Salesforce Marketing Cloud
    Salesforce
  • $50 hourly

    • 5.0/5
    • (17 jobs)
    With 10+ years of expertise in customer operations and AI-driven support, I specialize in bridging the gap between customer satisfaction and operational efficiency across SaaS, Architecture & Engineering, and beyond. I've led industry-leading engineering teams, harnessed LLM and ML AI, and delivered over $800,000 in annual cost savings. My expertise spans Customer Support Management, Operations Strategy, AI-Driven Process Automation, and Leadership Consulting, so whether you're a high-growth startup or a Fortune 500, I bring a human-centric, data-driven leadership style that delivers tangible results for your company with or without AI. What I Offer: ✅ AI-Driven Customer & Operations Management → Implemented AI & analytics solutions that increased FCR, reduced staffing costs by $37K, and drove strategic OKRs. ✅ Project & Stakeholder Management → Successfully launched large-scale workflows and Generative AI projects to optimize resolution times and cross-functional collaboration. ✅ Strategic Leadership & Team Scaling → Built, mentored, and upskilled teams, developed robust training programs, and boosted productivity by up to 20%. Certifications & Industry Recognition: 🔹 Google Project Management – Industry-standard methodologies for efficient execution and workflow optimization. 🔹 Salesforce AI – Expertise in leveraging AI tools to enhance CX, automate workflows, and drive efficiency. If you're looking for an expert who can seamlessly integrate AI, optimize operations, and transform your customer experience, let’s connect. 🚀 ____________________________________________________________________ 📌 Need a team? I also run an agency of experienced professionals at various rates. Learn more here: upwork.com/ag/elaitechnologies
    Featured Skill ServiceNow
    Customer Support
    Digital Transformation
    Cross Functional Team Leadership
    Leadership Coaching
    Knowledge Management
    AI Chatbot
    Business Process Automation
    KPI Metric Development
    Service Level Management
    SaaS
    Project Management
    Stakeholder Management
    Business Operations
    Generative AI
    Customer Experience
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How to Hire Top ServiceNow Specialists

How to hire ServiceNow specialists

Spreadsheets, emails, and ad hoc scripting can carry a company only so far. ServiceNow provides a single cloud solution for managing and automating all your business workflows and IT operations.

So how do you hire ServiceNow specialists? What follows are some tips for finding top ServiceNow specialists on Upwork.

How to shortlist ServiceNow professionals

As you’re browsing available ServiceNow consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Technology fit. You want a ServiceNow specialist who understands the technologies powering your business.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., automating the onboarding of new employees with an intuitive information portal).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular ServiceNow specialist.

How to write an effective ServiceNow job post

With a clear picture of your ideal ServiceNow specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a freelancer to know if they’re the right fit for the project.

An effective ServiceNow job post should include:

  • Scope of work: From ITBM (IT business management) solutions to API integrations, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, software, or ServiceNow products, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to streamline and automate your IT workflows and business operations? Log in and post your ServiceNow job on Upwork today.

SERVICENOW SPECIALISTS FAQ

What is ServiceNow?

ServiceNow is a platform as a service (PaaS) for managing business and IT workflows in the cloud. A ServiceNow professional can help you with everything from traditional IT service management (ITSM) to HR service delivery (HRSD) to customer service management (CSM).

Here’s a quick overview of the skills you should look for in ServiceNow consultants:

  • System administration
  • Desired ServiceNow solution (e.g., IT, HR, CSM)
  • ITSM and ITIL (information technology infrastructure library)
  • Software development (especially API integrations)

Why hire ServiceNow specialists?

The trick to finding top ServiceNow specialists is to identify your needs. Are you looking for someone to perform routine system administration tasks? Or do you need help with something specific, such as integrating ServiceNow ITSM with your Ruby-powered app? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a ServiceNow specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced ServiceNow specialist may command higher fees but also work faster, have more specialized areas of expertise, and deliver higher-quality work.
  • A freelancer who is still in the process of building a client base may price their ServiceNow expertise more competitively.

Which one is right for you will depend on the specifics of your project.

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