Hire the Best ServiceNow Professionals

Hi, I’m Diego — a certified ServiceNow Developer with a passion for automation and clean solutions. I currently work full-time as a developer for a major U.S. company and freelance on the side to help teams get more from their platform. I’m based in the U.S., but work with global clients. When I’m not coding, I’m traveling, playing soccer, or studying new tech.

I'm a ServiceNow Developer and Trainer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, CIS-Data Foundation, and CIS-Discovery certified, with many micro-certifications as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following ServiceNow-related areas (but not limited to): creating new modules and providing support for an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) CMDB Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) ITSM (Incident, Problem, Change & Requests) ITAM (HAM & SAM) REST APIs (Outbound & Inbound) Chatbot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration Agentic AI, Now Assist

6+ years in IT taught me one thing: most tech problems come back unless you fix the root cause. That's exactly what I do. Whether you need reliable IT support, smarter workflows, or a custom AI-powered app, I've got you covered. 🛠️ I bring 3 skill sets to the table, so you get one person who can handle it all: 🖥️ IT Manager / IT Support Your go-to for keeping systems healthy and teams unblocked. Hardware and software troubleshooting, systems administration, endpoint health, Microsoft 365, Active Directory, networking, and end-user support. From frontline support to IT management, I've done it all. 🤖 Workflow Automation I eliminate repetitive manual work with n8n, Monday, Power Automate, and Zapier. Approval chains, cross-board workflows, file routing, smart notifications, and custom integrations that give your team hours back every week. 🚀 Engineer / App Builder When the tool you need doesn't exist, I build it. Using low-code (Bubble) and AI integrations, I've shipped: • A company internal portal for employee requests, dashboards, and employee directory • An AI image generation web app (user accounts, credits, gallery) • A medical supply tracking system with expiry alerts and stock reporting • An internet speed monitoring dashboard with downtime alerts Why clients work with me: ✅ One hire, three skill sets. No need to juggle multiple freelancers ✅ I adapt fast to your existing tools and environment ✅ Clear communication, no jargon and no disappearing acts ✅ My rule: fix it once, then make sure it never breaks the same way twice 📌 Check out my portfolio section below to see real examples of my work and results. 💬 Invite me to your job. Whether it's support, automation, or a custom build, I reply fast and can spot quick wins in the very first conversation.

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

💼 Functional ServiceNow Architect | 8+ Years of Experience | UI Builder, Service Portal, Custom Apps, Integrations, ITSM, CMDB With over 8 years of hands-on experience in the ServiceNow ecosystem, I specialize in designing, building, and optimizing scalable solutions that drive business value. 🔧 Core Expertise: • UI Builder & Core UI Development – Crafting modern, intuitive interfaces tailored to business needs • Custom Application Development – Building scalable, secure apps from the ground up • Service Portal – Designing user-centric, responsive portals for seamless user experience • Integrations – Connecting ServiceNow with third-party systems using REST, SOAP, and MID servers • ITSM & CMDB – Delivering robust implementations aligned with ITIL best practices I bridge the gap between business needs and technical execution. Whether you're starting a new implementation or enhancing an existing one, I ensure solutions are aligned with strategic goals and user-friendly. ✅ Clear communication ✅ On-time delivery ✅ Scalable, future-ready architecture Let’s connect and bring your ServiceNow vision to life.

Looking for a ServiceNow expert who can deliver scalable, high-quality solutions with minimal supervision? You're in the right place. I am a ServiceNow Consultant with 12+ years of experience specializing in ServiceNow implementation, development, customization, integrations, and process automation. I have successfully completed 3,850+ hours on Upwork while helping 20+ clients across the USA, UK, Canada, Australia, UAE, New Zealand, Europe, and India transform their IT operations. I focus on building reliable, maintainable, and business-driven ServiceNow solutions that improve efficiency, automate manual processes, and deliver measurable value. What I can help you with: ServiceNow Development and Implementation: * End-to-end ServiceNow implementation * ITSM implementation and customization * Service Catalog design and development * Service Portal development and customization * Project Portfolio Management (PPM) * CMDB implementation and optimization * Discovery configuration * Knowledge Management * Workflow and Flow Designer automation * Record Producers, Catalog Items, Variable Sets, and Order Guides * Email Notifications and Email Scripts * Import Sets and Data Migration * Table design, administration, and customization * ACLs, security, and role-based access * Scheduled Jobs and Background Scripts ServiceNow Scripting: Client-side: * Client Scripts * Catalog Client Scripts * UI Policies * UI Scripts * UI Actions Server-side: * Business Rules * Script Includes * ACLs * Scheduled Jobs * UI Actions * Glide APIs * REST and SOAP APIs Third-Party Integrations: I have successfully integrated ServiceNow with various enterprise platforms, including: * Jira * Salesforce * Microsoft SCCM * Microsoft Intune * Jamf Cloud * Ansible Tower * Amazon Web Services (AWS) * Microsoft Azure * Slack * Microsoft Teams * PagerDuty * Splunk * Zenoss * Internal Enterprise Portals * REST APIs * SOAP APIs ServiceNow Modules: * Incident Management * Problem Management * Change Management * Request Management * Service Catalog * Knowledge Management * CMDB * Discovery * Project Portfolio Management (PPM) * Agile Development * Service Portal * Third-Party Integrations Front-End Development: * HTML5 * CSS3 * AngularJS * Bootstrap Why clients choose me: * 11+ years of hands-on ServiceNow experience * 3,750+ successful Upwork hours * Experience with clients across multiple countries * Strong communication and regular project updates * Clean, scalable, and maintainable code * Quick turnaround without compromising quality * Ability to understand business requirements and recommend the best solution instead of just implementing requests Whether you need a complete ServiceNow implementation, a custom Service Portal, workflow automation, CMDB optimization, integrations with external systems, or ongoing platform support, I can help deliver a solution that meets your business goals. Let’s discuss your project and build a ServiceNow solution that works efficiently, scales with your business, and delivers real value.