Hire the Best Salesforce Service Cloud Professionals

100+ projects. Zero missed deadlines. Clients return. That's not a claim — it's a track record. ▌ WHAT SETS ME APART I work at the intersection of deep Salesforce expertise and modern AI tooling. Claude, GitHub Copilot, and OpenAI Codex are embedded in my daily workflow — not as shortcuts, but as force multipliers. You get faster delivery, higher test coverage, and more thoroughly reviewed code than a traditional developer working solo can produce. The architectural decisions, the quality bar, the accountability — that's still 100% me. I'm also one of a small number of independent freelancers who has shipped 3 live AppExchange managed packages. That means I understand not just how to build on Salesforce, but how to build for Salesforce's ecosystem standards, security reviews, and long-term package governance. ▌ TECHNICAL DEPTH → Apex & LWC Development Trigger handler patterns, bulkified architecture, Queueable and Batch Apex, Platform Events, Change Data Capture, and complex LWC components — built with governor limits in mind from the first line, not the last. → System Integrations REST & SOAP APIs, Named Credentials, OAuth 2.0, middleware architecture, and custom REST services with proper error handling, retry logic, and failure alerting. I've connected Salesforce to 20+ external platforms. None have caused a production incident after go-live. → Platforms integrated: PandaDoc · Conga · DocuSign · Zendesk · HubSpot · Mailchimp · Stripe · Twilio · SendGrid · RingCentral · Amazon Connect · 8x8 · Jira · Slack · and more. → AppExchange & Managed Packages 3 packages taken from concept to live AppExchange listing — architecture, packaging, ISV security review, LMA setup, versioning, and post-launch maintenance. I know what Salesforce's review team looks for. → CTI & Contact Center RingCentral, Amazon Connect, 8x8, and Service Cloud Voice — full implementations including screen pops, click-to-dial, call logging, and omni-channel routing for enterprise contact centers. → Multi-Cloud Implementations Sales Cloud · Service Cloud · Marketing Cloud · Financial Services Cloud · Commerce Cloud B2C · Experience Cloud. Hands-on production experience across all six — not just exam knowledge. → Data & Security Architecture Sharing model design, FLS/CRUD enforcement, org optimization, large-scale migrations, and scalable data modeling. Certified Application Architect, Data Architect, and Sharing & Visibility Architect. ▌ CERTIFICATIONS Platform Developer I & II · JavaScript Developer I · App Builder · Administrator Application Architect · Data Architect · Sharing & Visibility Architect · B2C Commerce Developer ▌ SELECTED RESULTS "2 weeks ahead of schedule" — CPQ integration on a deadline that had the client's team nervous. Delivered early with full documentation. "3 hours" — Time it took to diagnose and fix a trigger recursion bug that had stalled a client's team for months. Root cause analysis included. "6 weeks, idea to AppExchange" — Full managed package built, security-reviewed, and published. Client had been told by others it would take 6 months. "2M+ records, zero data loss" — Enterprise migration with full rollback strategy, validation rules, and post-migration audit. "Same-day" — Critical production outage resolved within hours. Client had no backup plan; I became one. ▌ HOW I ENGAGE I ask questions before I write code. Understanding why something needs to be built changes how it gets built — and that difference shows up 6 months later when you're not paying someone to fix avoidable technical debt. I flag risks early, communicate without jargon, and treat your timelines as seriously as my own. If something isn't the right approach for your situation, I'll tell you — even if it means a smaller engagement. ▌ LET'S TALK Send me a message describing your project — even a rough outline is enough to start. I'll come back with honest feedback on approach, timeline, and whether we're a good fit. Free 30-minute discovery call available. No commitment. No pitch. Just a direct conversation.

🏆 Top 1% Expert-Vetted Salesforce Consultant | 99% Job Success Score | 5.0★ Rating Across 264 Engagements on Upwork I’m a ⭐️⭐️⭐️⭐️⭐️36x Certified Salesforce and 14x Certified HubSpot Expert (trailblazer.me/id/divschauhan), 3-time Dreamforce Hackathon Winner, with strong experience in AppExchange product development and active roles as a Salesforce Community Group Leader and Trailhead Answers Leader. ⭐️ Core skills include: ✅ Salesforce Implementation ✅ Salesforce Administration ✅ Sales Cloud ✅ Service Cloud ✅ Financial Services Cloud ✅ Experience Cloud ✅ Marketing Cloud ✅ Salesforce Maps ✅ Flow Builder ✅ Reports & Dashboards ✅ Lightning Pages ✅ Data Migration ✅ CPQ ✅ Commerce Cloud ✅ Agentforce I have worked with 🌟High Profile Clients🌟 in my Salesforce Career: ✅ Yamaha Motors(Fortune 500 Company) ✅ Ticket Master (~100 Million Estimated Revenue per Year) ✅ Lloyds Pharmacy(~150 Million Estimated Revenue per Year) 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: ✅ Salesforce Certified MuleSoft Developer II ✅ Salesforce Certified B2C Commerce Developer ✅ Salesforce Certified MuleSoft Developer I ✅ Salesforce Certified B2C Solution Architect ✅ Salesforce Certified Marketing Cloud Developer ✅ Salesforce Certified Platform Developer II ✅ Salesforce Certified OmniStudio Developer ✅ Salesforce Certified Marketing Cloud Consultant ✅ Salesforce Certified Marketing Cloud Account Engagement Specialist ✅ Salesforce Certified Marketing Cloud Administrator ✅ Salesforce Certified Nonprofit Cloud Consultant ✅ Salesforce Certified Field Service Consultant ✅ Salesforce Certified CRM Analytics and Einstein Discovery Consultant ✅ Salesforce Certified CPQ Specialist ✅ Salesforce Certified Service Cloud Consultant ✅ Salesforce Certified Marketing Cloud Email Specialist ✅ Salesforce Certified Sales Cloud Consultant ✅ Salesforce Certified Platform App Builder ✅ Salesforce Certified Experience Cloud Consultant ✅ Salesforce Certified Administrator ✅ Salesforce Certified Platform Developer I 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠: ✅ Configuring Salesforce orgs from scratch, including custom objects, fields, roles, and profiles ✅ Data cleansing and governance for accuracy and reliability ✅ Designing reports and dashboards for actionable insights ✅ Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), Aura ✅ Custom AppExchange product development and third-party integrations (REST/SOAP APIs, JSON, XML, web services) ✅ JavaScript/jQuery customization to extend Salesforce functionality ✅ AppExchange tool selection, administrator and end-user training, and go-live documentation 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠: ✅ HubSpot CRM setup ✅ HubSpot onboarding ✅ HubSpot customization ✅ HubSpot workflow automation ✅ HubSpot email marketing automation ✅ HubSpot lead management ✅ HubSpot pipeline setup ✅ HubSpot sales automation ✅ HubSpot reporting & dashboards ✅ HubSpot data migration ✅ HubSpot integration services ✅ HubSpot API integration ✅ HubSpot CMS development ✅ HubSpot landing page design ✅ HubSpot email template design ✅ HubSpot contact segmentation ✅ HubSpot data cleanup & deduplication ✅ HubSpot CRM optimization ✅ HubSpot lifecycle stage setup ✅ HubSpot support & maintenance ⭐️⭐️⭐️⭐️⭐️ Financial Services Salesforce Consultant | Service Cloud | Experience Cloud | Sales Cloud | Australia | Europe | UK | USA | Canada | UAE 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Salesforce Developer, Salesforce Administrator, Salesforce Marketing Cloud, Salesforce CPQ, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Commerce Cloud, Salesforce Einstein, Salesforce Admin, CRM Development, Email Studio, Salesforce Apex, Salesforce Architect, Salesforce lightning, Lightning Web Components, LWC, Salesforce Expert, Salesforce Lightning Web Components (LWC), Salesforce integration, Senior Salesforce Developer, Salesforce AppExchange, Salesforce App Development, Salesforce API, Salesforce, Marketing Cloud, Marketing Campaign, Pardot, Salesforce Development, Salesforce Admin, Salesforce Integration, Salesforce setup, Salesforce set up, Salesforce Customization, Salesforce dev, Account, Lead, Contact, Opportunity, Quote, Order, CPQ, PDF, SF dev, SFDC dev, Salesforce optimization, Managed Package, Unmanaged Package, app, application, publishing, publish, Lightning, Classic, Aura, Lightning Web Component, Lightning Framework, Visualforce, VF, Lightning page, Apex, Trigger, Batch, Apex Class, Scheduler, Scheduled Apex, Batch, Queue, Standard Objects, Custom Objects, Custom Fields, Validation, Validation Rules, Automation, Data, Setup, Einstein, Einstein GPT, EinsteinGPT, LinkedIn, Linked In, Apollo, Workflow, work flow, WF, Screen Flow, Screenflow, Flow, Trigger Flow, Triggerflow, Process Builder, process builder, email, email template, MailChimp, Mail Chimp, Einstein GPT, GPT4, Conga Composer & Conga Sign, Salesforce Maps, High Velocity Sales.

Hi, I’m a Salesforce Specialist with over 8+ years of in-depth experience working across 200+ orgs . I hold 10x Salesforce certifications and have a strong track record of delivering impactful solutions that are not just technically sound, but also aligned with business goals. Over the years, I’ve successfully completed 25+ full-scale Salesforce implementations, contributed to the development of AppExchange products, and managed several enterprise-level data migrations. My expertise spans across the Salesforce ecosystem—from development and integrations to automation, analytics, and cloud solutions. Whether you’re transitioning from Classic to Lightning, need help with API-based integrations or preparing for a rigorous AppExchange security review, I bring hands-on experience that ensures you’re in safe hands . 💼 What I Bring to the Table: ✅ Deep technical knowledge in Apex, LWC, Visualforce, Triggers and asynchronous processing ✅ Extensive work with Flows, Validation Rules, Process Builder and custom automation ✅ Expert-level understanding of Sales Cloud, Service Cloud, Marketing Cloud, CPQ and vertical clouds like Health Cloud, Education Cloud and Manufacturing Cloud ✅ Skilled in tools like Mulesoft, Copado and Gearset for advanced DevOps and integration workflows ✅ Strong focus on performance optimization, scalable architecture and data security best practices 🌍 Industries I’ve Worked In: My solutions are shaped by experience in diverse sectors, including: 🏥 Healthcare & Medical 🏦 Banking & Finance 🛍️ Retail & E-commerce 🏡 Real Estate 🎓 Education & EdTech 🛡️ Insurance 🤝 Let’s Build Something Amazing Together I don’t just solve problems—I create reliable, cost-effective solutions that empower your team and grow with your business . Let’s connect and explore how I can bring value to your Salesforce journey 🌟

⭐⭐⭐⭐⭐ 100% Job Success | In the Top 3% of Freelancers | 7,400+ hours billed on Upwork With over 14 years of Salesforce expertise, I help businesses design, build, and optimize Salesforce solutions that drive measurable results. From startups to enterprises, I deliver end-to-end Salesforce implementations spanning Sales Cloud, Service Cloud, and Data Cloud (CDP). I bring a perfect blend of deep technical knowledge, proven client success, and strategic problem-solving, ensuring every project exceeds expectations. 🏆 What Sets Me Apart : ✅ Proven Track Record: 7,400+ Upwork hours | 100% job success | Top-Rated Plus recognition. ✅Salesforce Mastery: Sales, Service, Marketing, Community Cloud, and Data Cloud (Customer 360 Audience/CDP). ✅Cutting-Edge Development: Expertise in Lightning Web Components (LWC), APEX, Visualforce, and modern integrations (REST/SOAP/Platform Events). ✅End-to-End Solutions: From architecture & strategy to implementation & automation (Workflows, Flow, Process Builder, Approval Processes). ✅Agile & Collaborative: Strong focus on documentation, communication, and timely delivery. ✅Integration Specialist: Dial-Pad, third-party CRMs, custom APIs, and more. 🎓 Salesforce Certifications : Salesforce Certified AI Associate (2024) Salesforce Certified Application Architect (2024) Salesforce Certified Data Architect (2024) Salesforce Platform Developer II (2023) Salesforce CDP Accredited Professional (2022) Salesforce App Builder (2016) Salesforce Platform Developer I (2017) Salesforce Administrator (2017) Salesforce Service Cloud Consultant (2018) Salesforce Sales Cloud Consultant (2018) Salesforce Advanced Administrator (2019) Whether you’re a startup, a growing enterprise, or looking to build an MVP, I deliver top-quality Salesforce solutions tailored to your needs. Let’s collaborate to transform and maximize your Salesforce experience.

𝐓𝐎𝐏 𝐒𝐀𝐋𝐄𝐒𝐅𝐎𝐑𝐂𝐄 Expert | 𝟏𝟎𝟎% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 Salesforce Professional with 11+ Years of Experience : Data Entry, CRM Setup, Configuration, Implementations, IT Sales, Application Development, and Business Development. I specialize in driving revenue, expanding sales pipelines, and closing high-value deals for SaaS and IT companies. My experience with Industry : Finance, Film Industry, Hotel, Jwelry, Credit Repair, Real Estate, and Health care. TECHNICAL SKILLS : SFDC | SOQl | SOSL | SObjects | Custom Objects| Fields | Formula Fields | Import/Export | Record Types | Users | Profiles | Roles | Visualforce Pages | Apex Class | Batch Class | Schedulable Class | Apex Jobs | Test Class | Triggers | Workflow Rules | Approval Process | Email Templates | Email Alerts | Flows | Change sets | Territory Model | Validation Rules | Sharing Rules | Permission Sets MY SERVICES : ✅ CRM Setup, Configuration & Implementation ✅ CRM Automation & Workflow Optimization ✅ User Training & Consulting ✅ Custom Software Development ✅ Web Application Development ✅ Third-Party Integrations ✅ Cloud Solutions ✅ Application Maintenance & Ongoing Support I deliver production-grade Salesforce solutions that scale with your business not just code that "works." 💰 If you need a results-driven sales professional who can consistently book demos, generate leads, and close deals - let’s connect! 🎯 𝐖𝐇𝐀𝐓 𝐈 𝐁𝐔𝐈𝐋𝐃 (𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐯𝐞𝐧) ✅ CRM Seup Data Import by data loader, import wizard (Reduce manual effort by up to 90% through automation and streamlined processes), deduplications rules, validation rules, formulas ✅ Reports/Dashboard Data visualization in graph and chart (Enable faster and smarter business decisions with real-time reporting and dashboards.) standard reports, custom reports, tabular, summary, joined reports, helpful in decision making ✅ Apex Development Apex classes/test class/triggers/batch/schedulable jobs (90%+ test coverage), Visualforce when needed with HTML, CSS, Javascript ✅ Automations Email Templates, Email Alerts, Workflows Rules, Approval Process, Flows/Automations (95% of daily updates and send email saved through automations by flow) ✅ Sales Cloud Implementation Leads,Opportunities, Leads, Accounts, Territories Lead Scoring, Segmentations Sales Analytics & Dynamic dashboards ✅ Service Cloud Setup Case Management, Knowledge Base Entitlements/SLAs ✅ Enterprise Integrations (15+) DocuSign | Mailchimp | Zoom | QuickBooks | Whatsapp | Shopify | Outlook 🏆 𝐑𝐄𝐀𝐋 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 Financial Controller Suite - Enterprise accounting/compliance Lead Conversion Application (LIVE AppExchange) Healthcare Lightning App - Patient management + scheduling automation Real Estate CRM - Eliminated 20+ hours/week manual work Third Party Risk Assessment - 10% Risk by using this application Sydney Film Festival - Bookings online for Films/Session and Revenue generation visibility 90% improved through Reports/Dashboards which give visualization through graps 📊 𝟗𝐗 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 | 𝐏𝐑𝐎𝐃𝐔𝐂𝐓𝐈𝐎𝐍 𝐕𝐀𝐋𝐈𝐃𝐀𝐓𝐄𝐃 ✅ Platform Developer I (HTML/CSS/Javascript/Apex Mastery) ✅ CRM Specialist ✅ Data Entry Specialist ✅ Sales Cloud Consultant ✅ Service Cloud Consultant ✅ App Builder - Administrator ✅ Sharing & Visibility Architect ✅ AI Associate - Agentforce Specialist ✅ 300+ Trailhead Superbadges (Advanced Apex/LWC/Security) 🚀 𝐏𝐄𝐑𝐅𝐄𝐂𝐓 𝐅𝐎𝐑 Salesforce from scratch - End-to-end Sales/Service Cloud Lightning apps - Custom UI + Apex backends AppExchange publishing - Managed packages + security review Enterprise integrations - DocuSign/Mailchimp/Shopify/Outlook 50K+ record migrations - Zero downtime + deduplication ⚙️ 𝟓-𝐒𝐓𝐄𝐏 𝐏𝐑𝐎𝐃𝐔𝐂𝐓𝐈𝐎𝐍 𝐏𝐑𝐎𝐂𝐄𝐒𝐒 Discovery (24hrs) - Requirements → Technical roadmap → Timeline Sandbox - Full development + unit testing (80%+ coverage) UAT - Weekly demos → Client feedback → Iteration Deploy - Zero-downtime PROD migration + regression testing Support - User training + 30-day post-go-live optimization 💎 𝐖𝐇𝐘 𝟗𝟓%+ 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐂𝐇𝐎𝐎𝐒𝐄 𝐌𝐄 ✅ AppExchange Validated - 2 live production apps ✅ End-to-End Ownership - Discovery → Deploy → Train → Support ✅ Enterprise Ready - 99.9% uptime SLAs, zero-downtime migrations ✅ Global Availability - 40+ hrs/week, any timezone, 0-4hr response ✅ Clean Code - Governor limits optimized, scalable architecture Ready to transform your Salesforce org into a revenue machine? Message now → Get detailed roadmap + timeline + fixed pricing in 24 hours. 𝐒𝐄𝐎 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Salesforce Developer, Apex Developer, CRM Specialist, Data Entry Specialist, Salesforce Certified Platform Developer I, Sales Cloud Implementation, Service Cloud Setup, Salesforce Expert, AppExchange App Developer, Salesforce Integration Specialist, Salesforce Flows, Salesforce CPQ, Experience Cloud, Health Cloud, Data Migration Expert, Salesforce Admin, Salesforce Architect

Hello! Aren’t you curious why my profile stood out first among millions of freelancers worldwide? It’s because I’ve consistently proven to be the perfect match for businesses seeking versatile support. Many of my past clients call me a “Jack of All Trades” and for good reason. As a proud Filipino in a highly competitive global market, I’ve built my edge by combining expertise in sales and business development with a strong ability to streamline operations and drive sustainable growth. Beyond that, I specialize in System Automation, Funnel Design, CRM Integration, and Sales Pipelines, helping businesses cut costs by eliminating the need for multiple hires. But what truly sets me apart is the heart and dedication I bring. Freelancing isn’t just about receiving a 6 digits paycheck or completing the responsibilities listed in a contract, it’s about creating real value. I treat every company I work with as if it were my own, which is why I always go above and beyond to help businesses stay resilient, sustainable, and successful. WHY ME? I'm a team player with a winning attitude and strong work ethic. As a Customer Service Manager and Sales Lead with 11 years of experience in the field, I bring a wealth of expertise and have an outstanding and proven track record of high closing sales, appointment rate, customer satisfaction, extensive vocabulary and persuasive communication skills that are crucial for upselling and cross-selling, people management, establishing KPIs, metrics, and stats, conducting performance reviews, providing feedback, and coaching for improvement. My extensive experience has equipped me with the skills necessary to: - Establish and monitor key performance indicators (KPIs) and metrics to assess and improve team performance. - Conduct detailed performance reviews and provide actionable feedback to drive continuous improvement. - Coach and mentor team members, fostering a culture of excellence and high-quality standards. - Remain adaptable and proficient in handling both management and frontline tasks, ensuring seamless operations. - Listening to calls for Quality Assurance purposes and providing detailed feedback to agents. - Developing quality assurance plans by conducting hazard analyses and monitoring procedures. - Training and motivating employees to ensure that quality standards are met. In addition to my extensive work experience, I am well versed in several office software such as Excel, CRM software, Salesforce, Hubspot and Appfolio, and accounting packages. I have a solid educational foundation and a passion for sales generation. Hard Skills are listed below: -✅📊 Data Entry -✅ SEO Marketing -✅ Lead Generation -✅📞Customer Care -✅🌐Online Research -✅ Data Management -✅ Interior Design -✅ Management Skills -✅💻Social Media Manager -✅ Exterior and Interior Rendering Services -✅ Creating Work Orders, Quotes on behalf of managers -✅ Liaising with Operations Team and Special Operations team Applications and Tools, websites I’m using are listed below: ✅ Web Design ✅ WordPress ✅ Web Programming ✅ HTML ✅ JavaScript ✅CSS ✅ PHP ✅ Shopify ✅ Graphic Design Tool – Canva ✅ Project Management - Basecamp, Wrike, Appfolio, and Asana ✅ Time Tracking - Hubstaff, Trello, and MyTimeIn ✅ Scheduling and Appointments - Google Calendar and Calendly ✅ Email Management - Slack, Microsoft Teams, Outlook, and Gmail ✅ File Sharing and Document Management - Dropbox, Google Drive, ✅ Video Conferencing - Zoom, Skype, Ringcentral, Google Meet, and Zoho Meeting, ✅ CRM Software - Zendesk, Hubspot, Salesforce, SAP, Oracle, VoIP/Softphone - Avaya ✅ Social Media Sites – Facebook, Twitter, Instagram, Pinterest, Buffer, LinkedIn and Hootsuite ✅ Office Productivity Software - Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word ✅ E-commerce and Dropshipping Website - Amazon, Shopify, eBay, Alibaba, Etsy, AliExpress, and Walmart