Hire the Best Salesforce Service Cloud Freelancers
in Canada

Greetings ! I am a 4X certified Salesforce Developer/Administrator/Business Analyst. I bring 5+ years of delivering custom Salesforce solutions across several industries such as finance, healthcare, and nonprofit. My strengths lie in helping businesses streamline workflows, improve reporting, and support their teams with efficient, scalable solutions. I have built several Salesforce-based custom solutions that delivered six-figure cost savings and efficiency gains. No matter the industry or the nature of the organization, no project is too small or too big. I enjoy the journey and seeing the satisfaction my work brings to the client. My guarantees are responsibility, quick & easy communication with 100% on-time delivery of projects. The work is not complete until you are fully satisfied. Skills Summary: Apex, Lightning Web Components, Visualforce, SOQL, HTML, CSS, JavaScript, Data Modeling. Certifications : 🏆 Salesforce Certified Platform Developer I 🏆 Salesforce Certified App builder 🏆 Salesforce Certified Administrator 🏆 Salesforce Certified Service Cloud consultant

I am Salesforce Certified Administrator/Developer/UI Developer with experience in customizing and personalizing salesforce.com to fit the business specific needs for small/medium and big sized companies. I have worked on 80+ projects. Whether you are trying to build additional custom functionalities or set up salesforce from scratch- I can help you! I am experienced in the following: • Visual force pages • Lightning Components/Aura Component/Lightning Web Component • Apex classes • Standard or custom Reports & Dashboards • Triggers • JavaScript • Salesforce Admin • Migration of data from one org to another and manipulation using Salesforce tools • REST/SOAP API integration of third party platform with salesforce on scheduler or real time basis • App exchange development • HTML/ Bootstrap/CSS/JavaScript/ JQuery/WordPress/Angular9 • Flows/Process builders • Sales Cloud/Service Cloud/Experience Cloud/Pardot/NPSP/Property Base Knowledge base • Conga/DocuSign All in All!! I take the complete ownership of the project and fully manage the project from start to finish. Regular communication is really important to me, so will be in touch

𝟱-𝗦𝘁𝗮𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 ⭐⭐⭐⭐⭐ Salesforce Certified since 2010 ✅ 🎓 Certified Sales Cloud Consultant 🎓 Certified Service Cloud Consultant 🎓 Certified Data Architect 🎓 Certified Account Engagement (Pardot) Specialist ➡️ Plus 6 more Salesforce certifications 🎓 and 170+ Badges 🏆 👇 Check out my video 👇 👇 Check out my portfolio 👇 🎓 MBA from Duke University, North Carolina 🎓 Certified practitioner/consultant on Salesforce, Google Cloud, and Amazon Web Services 🎓 Fluent in English and French You're in good hands! I have 15 years of consulting experience helping companies of all sizes, from 3 to 300 employees. I lead consulting engagements and helped dozens of customers in Europe and Australia improve their sales and service operations by streamlining and digitizing their processes. "Sami is in a different league altogether as a stand-out, top calibre freelancer and simply outstanding Salesforce.com GURU." -- actual client feedback, October 2019 I pay high attention to detail with focus on end results. I set up customer-centric processes and data-driven KPIs. I specialize in B2B and B2G businesses, particularly in financial services (mortgage brokers, lenders, BNPLs, insurance brokers and carriers), technology (SaaS and fintech), and professional services (law firms, recruiting firms, compliance service providers). I am deeply familiar with the Salesforce technology stack: - Sales/Service/Experience Clouds - Account Engagement (Pardot) - Analytics and reporting - Integration with MailChimp, DocuSign, Xero.com, Conga, Nintex Drawloop, Zapier, HubSpot, LinkedIn, DiscoverOrg, LeanData, Drift, and much more - Installation and configuration of AppExchange apps I specialize in challenging assignments: - Greenfield and brownfield projects - Salesforce migration - Rearchitecting live orgs with zero end-user disruption - Updating and manipulating large data sets - Upgrading from Classic to Lightning

I’m a Salesforce Consultant with 15+ years of experience helping organizations in Telecommunications, Software, Healthcare, and Government streamline processes and improve performance through Salesforce. Over my career, I’ve worked as a Business Analyst, Developer, Architect, and Trainer — giving me a full 360° view of how Salesforce projects succeed from design to release. I’ve led implementations across multiple clouds, including: Sales Cloud Service Cloud Marketing Cloud Health Cloud Professional Services (PSA) I hold 5 Salesforce certifications (Admin, Advanced Admin, App Builder, Sales Cloud Consultant, and Service Cloud Consultant) and bring both technical expertise and business insight to every project. I’d love to learn more about your specific needs and challenges, and how I can help deliver a tailored Salesforce solution that meets your goals. My rates are flexible depending on project scope and value delivered. Looking forward to collaborating with you, Islam Balbaa