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Greetings ! I am a 4X certified Salesforce Developer/Administrator/Business Analyst. I bring 5+ years of delivering custom Salesforce solutions across several industries such as finance, healthcare, and nonprofit. My strengths lie in helping businesses streamline workflows, improve reporting, and support their teams with efficient, scalable solutions. I have built several Salesforce-based custom solutions that delivered six-figure cost savings and efficiency gains. No matter the industry or the nature of the organization, no project is too small or too big. I enjoy the journey and seeing the satisfaction my work brings to the client. My guarantees are responsibility, quick & easy communication with 100% on-time delivery of projects. The work is not complete until you are fully satisfied. Skills Summary: Apex, Lightning Web Components, Visualforce, SOQL, HTML, CSS, JavaScript, Data Modeling. Certifications : 🏆 Salesforce Certified Platform Developer I 🏆 Salesforce Certified App builder 🏆 Salesforce Certified Administrator 🏆 Salesforce Certified Service Cloud consultant

𝟱-𝗦𝘁𝗮𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 ⭐⭐⭐⭐⭐ Salesforce Certified since 2010 ✅ 🎓 Certified Agentforce Specialist 🎓 Certified Agentforce Sales + Service Consultant 🎓 Certified Experience Cloud Consultant 🎓 Certified Marketing Cloud Account Engagement Specialist 🎓 Certified Platform Data Architect 🎓 Certified Account Engagement (Pardot) Specialist 🏆 279 Salesforce badges 👇 Check out my video 👇 👇 Check out my portfolio 👇 🎓 MBA from Duke University, North Carolina 🎓 Certified practitioner and consultant on Salesforce, Google Cloud, and Amazon Web Services 🎓 Fluent in English and French You're in good hands! I have 20 years of consulting experience helping companies of all sizes, from 3 to 300 employees. "Sami is in a different league altogether as a stand-out, top caliber freelancer and simply outstanding Salesforce GURU." -- actual client feedback, October 2019 I pay high attention to detail with focus on end results. I set up customer-centric processes and data-driven KPIs. I specialize in B2B and B2G businesses, particularly in financial services (mortgage brokers, lenders, BNPLs, insurance brokers and carriers), technology (SaaS and fintech), and professional services (law firms, recruiting firms, compliance service providers). I am deeply familiar with the Salesforce technology stack: - Agentforce (Salesforce AI) - Sales/Service/Experience Clouds - Account Engagement (Pardot) - Analytics and reporting - Integration with MailChimp, DocuSign, Xero, Conga, Nintex Drawloop, Zapier, HubSpot, LinkedIn, DiscoverOrg, LeanData, Drift, and much more - Installation and configuration of AppExchange apps I specialize in challenging assignments: - Greenfield and brownfield projects - Salesforce migration - Rearchitecting live orgs with zero end-user disruption - Updating and manipulating large data sets - Upgrading from Classic to Lightning

I’m a Salesforce Consultant with 15+ years of experience helping organizations in Telecommunications, Software, Healthcare, and Government streamline processes and improve performance through Salesforce. Over my career, I’ve worked as a Business Analyst, Developer, Architect, and Trainer — giving me a full 360° view of how Salesforce projects succeed from design to release. I’ve led implementations across multiple clouds, including: Sales Cloud Service Cloud Marketing Cloud Health Cloud Professional Services (PSA) I hold 5 Salesforce certifications (Admin, Advanced Admin, App Builder, Sales Cloud Consultant, and Service Cloud Consultant) and bring both technical expertise and business insight to every project. I’d love to learn more about your specific needs and challenges, and how I can help deliver a tailored Salesforce solution that meets your goals. My rates are flexible depending on project scope and value delivered. Looking forward to collaborating with you, Islam Balbaa

Experienced Salesforce Developer with a proven track record in designing and optimizing scalable CRM solutions. Specializing in both front-end and back-end Salesforce technologies, I am adept at collaborating within cross-functional teams to deliver innovative solutions that drive business growth and enhance user experiences. 🌟💻 Professional Experience: 🚀 Software Developer Deloitte USI, Gurgaon, India September 2021 – August 2023 🛠️ Developed and deployed Lightning Web Components (LWC) and Apex solutions, improving UI performance and scalability. 🔄 Migrated legacy Aura components to LWC, enhancing system reliability by 25%. ⚙️ Integrated Salesforce REST and SOAP APIs for seamless cross-platform data synchronization. 🐛 Resolved 98% of production issues within 24 hours using Apex error handling and proactive monitoring. 🚀 Implemented CI/CD pipelines using Git, Jenkins, and Salesforce DX, reducing deployment failures by 30%. 🔐 Designed secure role-based access controls, reducing unauthorized access incidents by 15%. 🚀 Software Developer Cognizant, Pune, India January 2020 – September 2021 💡 Developed and maintained scalable Salesforce applications using Apex, LWC, triggers, and Batch Apex. ⚙️ Enhanced system uptime by 30% through proactive debugging, code refactoring, and optimized database queries. 🔐 Strengthened security by implementing field-level encryption and refining access control policies. 🔄 Automated regression testing with Selenium, reduced post-release defects by 40%. 📊 Optimized REST API integrations, reducing data transfer latency and improving synchronization efficiency. Education: 🎓 Master of Software Engineering (MEng), Concordia University, Montreal, QC, Canada (August 2023 - May 2025) 🎓 Bachelor of Technology in Computer Engineering (B.Tech), Punjab Technical University, Chandigarh, India (August 2016 - July 2020) Technical Skills: 💻 Languages: Apex, JavaScript (ES6+), TypeScript, HTML, CSS, Node.js, Java, SQL 🛠️ Frameworks: Lightning Web Components (LWC), Aura, ReactJS, Express.js, Tailwind CSS, Bootstrap 🌐 Salesforce Technologies: Apex, Visualforce, Salesforce APIs (REST, SOAP), Flows, Triggers, Batch Apex, CRM Solutions ⚙️ Backend & System Design: MVC, Microservices, Design Patterns, Scalable Architecture, Web Services (REST, SOAP) 🚀 DevOps & Tools: Git, GitHub, Jenkins, Salesforce DX, Azure DevOps, CI/CD, NPM, Yarn 💾 Databases: PostgreSQL, MySQL, SOQL, JSON Email: gs205436@gmail.com

I’m a Sr. Salesforce Solutions Architect with 13+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. 𝐖𝐡𝐚𝐭 𝐝𝐨 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐚𝐛𝐥𝐞? Outside of Upworks I have worked for niche industries such as The RealReal, Marketo, Apttus and Turnitin where I got to contribute to success of their perfected salesforce orgs. I can bring fresh set of eyes to your org and help with industry best practices. 𝐖𝐡𝐚𝐭 𝐢𝐬 𝐦𝐲 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐬𝐭𝐲𝐥𝐞? I use agile practices to keep the project in scope and on track. After every meeting I send meeting minutes, so each stakeholder is aware of next deliverables. I also maintain a req. document with details about user stories, build tasks, req. gaps, test scenarios. This document can be used as a transition document from me to your inhouse team. 𝐏𝐥𝐞𝐚𝐬𝐞 𝐬𝐞𝐞 𝐦𝐲 𝐰𝐨𝐫𝐤 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐛𝐞𝐥𝐨𝐰: ✅Built Immigration Forms for Law Firm named 𝗙𝗮𝗿𝗺𝗲𝗿 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀 using Conga Composer. ✅Implemented 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐥𝐨𝐮𝐝 for 6+ Customers including Apttus (Conga). ✅Implemented 𝐒𝐚𝐥𝐞𝐬 𝐂𝐥𝐨𝐮𝐝 for 20+ Customers including The RealReal, LeadMD, Turnitin etc. ✅Implemented 𝐂𝐏𝐐 for 6+ Customers including Agio, Dataversitys, Titans of CNC ✅Integrated 𝐓𝐰𝐢𝐥𝐢𝐨 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦 with salesforce for NextStep ✅Integrated 𝐍𝐞𝐭𝐬𝐮𝐢𝐭𝐞 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 using Boomi as a connector. ✅Integrated 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 with Salesforce for 𝐏𝐚𝐫𝐭𝐢𝐜𝐥𝐞. ✅Integrated DocuSign with Salesforce for Titans of CNC, Dataversity and Agio ✅Integrated 𝐒𝐡𝐚𝐫𝐞𝐟𝐢𝐥𝐞 with 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 for Orchards Benefits ✅Implemented 𝐋𝐞𝐚𝐧𝐃𝐚𝐭𝐚 for 7+ Customers including Findem, Sanity, and Lilt ✅Migrated process builder and workflows to 𝐬𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐟𝐥𝐨𝐰𝐬 for numerous clients ✅Integrated 𝐐𝐮𝐢𝐩 with salesforce for the Guardian ✅Expert in building 𝐅𝐥𝐨𝐰𝐬, 𝐋𝐖𝐂 & 𝐀𝐮𝐫𝐚 𝐜𝐨𝐦𝐩𝐨𝐧𝐞𝐧𝐭𝐬. ✅𝗖𝗹𝗼𝘂𝗱𝗶𝗻𝗴𝗼 integration with Salesforce to clean duplicate data.

𝗛𝗲𝗹𝗹𝗼, 𝗜 𝗮𝗺 𝗥𝗶𝘇𝘄𝗮𝗻 | 𝗦𝗲𝗻𝗶𝗼𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 | 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 | 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 | 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 | 𝗟𝗶𝗴𝗵𝘁𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗘𝘅𝗽𝗲𝗿𝘁 I help businesses design, implement, and scale high-performing Salesforce CRM solutions that drive revenue, automation, and operational efficiency. With over 18 years of experience, I specialize in end-to-end Salesforce architecture, custom development, integrations, and enterprise applications, bridging the gap between business strategy and technical delivery. 𝗠y Expertise & Services - Salesforce Solution Architecture & System Design - Custom Apex & Lightning Web Components (LWC) Development - Salesforce CRM Implementation (Sales Cloud, Service Cloud, Experience Cloud) - Third-Party API & ERP Integrations - Automation, Workflow Optimization & Process Improvement - Data Migration, Cleanup & Performance Optimization - Technical Delivery Leadership & Ongoing Support 𝗪hat Makes Me Different - Business-first architecture that aligns with your goals - Scalable, secure, and maintainable Salesforce solutions - Hands-on development + strategic leadership - Transparent communication and clear documentation 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵 ✔ Full Salesforce Implementation (Start to Finish) ✔ Salesforce Architecture & System Design ✔ Custom Apex & LWC Development ✔ Third-Party API Integrations (ERP, Marketing Tools, Payment Systems) ✔ Salesforce Automation & Workflow Optimization ✔ Salesforce Data Migration & Cleanup ✔ Performance Optimization & Technical Debt Reduction ✔ Ongoing Salesforce Support & Consulting 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 • Business-first solution architecture • Scalable and secure Salesforce design • Clean, maintainable code • Clear documentation • Transparent communication I work with startups, SMBs, and enterprises to turn complex requirements into high-performing Salesforce systems. If you want a trusted Salesforce expert who can deliver both technical excellence and business value, let’s connect and make your Salesforce projects a success.