Hire the Best Customer Service Representatives
in Canada

Hi, I'm Vanessa — a bilingual French Canadian with a strong professional background spanning healthcare, IT, customer support, and creative services. Fluent in both French and English, I bring several years of experience in translation and proofreading across various sectors, including medical, academic, and technical content. With over 7 years in the medical field as a patient coordinator and clinical research assistant, I specialize in areas such as mental health, women’s health, and autoimmune conditions. My work in clinical trials included coaching participants on wearable health technology, offering guidance and support to ensure accurate data collection and user confidence. This role gave me deep insight into digital health tools and patient-centered communication. In addition, I’ve worked in IT and customer service roles across multiple industries, with hands-on experience using tools like Zendesk, Five9, ShipStation, RingCentral, Magento, and more. I'm tech-savvy and highly adaptable across platforms, including Windows, macOS, and Linux. I also offer creative services with a background in photo editing and graphic design, and I’m passionate about delivering high-quality, polished visuals and content. I’m currently open to freelance opportunities in: -French-English Translation & Proofreading -Photo Editing, Video, Powerpoint & Graphic Design -IT Support & Troubleshooting -Customer Service & Remote Tech Assistance -Healthcare Tech Coaching (Wearables & Apps) -Marketing Support & Content Editing -Data research, analysis and more I’m reliable, detail-oriented, and easy to work with. Whether you're a business, research team, or creative agency, I’d love to support your next project. Looking forward to working with you! Vanessa

I’m a results-driven Lead Generation Specialist with hands-on experience in cold calling, appointment setting, and customer service. I help businesses connect with the right prospects, build strong pipelines, and turn leads into real opportunities 🚀 I specialize in identifying decision-makers, verifying accurate contact data, and managing lead lists efficiently. I’m comfortable working with different CRMs and always ensure your data stays clean, updated, and actionable 📊 I focus on delivering real results—whether it’s booking qualified appointments 📅, generating high-quality leads 🎯, or providing professional customer interactions that build trust 🤝 🔑 Core Skills: 📞 Cold Calling & Telemarketing 📅 Appointment Setting 🎯 Lead Generation & Prospecting 🔍 Data Mining & Contact Verification 💬 Customer Service & Support 🗂️ CRM Management & Data Handling 💡 What Makes Me Different: 🎯 Results-focused approach (not just calls, but conversions) 🧠 Smart targeting & lead qualification (no wasted leads) 📈 Consistent performance & reliability 🤝 Strong communication that builds trust with prospects ⚡ Fast learner & adaptable to any industry or CRM I bring confidence, professionalism, and a strong work ethic to every project 💼 If you're looking for someone who can represent your business and deliver consistent results, let’s connect 🤝 Ahmad Raza Warraich

5 Star Upwork Freelancer. 100% Job Success. Top Rated Plus. I am currently looking for full-time or part-time work, as a virtual assistant or virtual customer service representative or related job / position. I have worked as a customer service and tech support agent for Zendrop, Medhumor Medical Publications, Tokyo Techies, Verbalicity, Philadelphia Nanny Network and many other clients. I have also worked as a virtual assistant for MRA Property Management Inc, SG Consultants, High Thrive, GTA Mortgage Pros, Big4Bio and many other clients. I have worked as an excel expert, dealing with excel data cleaning and excel spreadsheet remake projects with Oxford Properties, FCR, BKC, TANigible Accounting and other clients. Able to cleanup, standardization, and consolidation of multiple Excel spreadsheets onto one spreadsheet. Have advanced Excel sheets skills, such as using filters, formulas, data validation, and VLOOKUP/XLOOKUP. I have experience in posting blogs, posting ads, managing calendars and booking appointments, managing and answering emails, booking travel, data research, transcribing, video conferencing moderating, copywriting, proofreading, light bookkeeping/accounting, and I have done many other variety of tasks. I am extremely proficient in all Microsoft Office programs and I have used Google Suites majority of the time. Intermediate in using Excel spreadsheets. I have use a variety of CMS tools, such as, Slack, Asana, Trello, Hubspot, Norton, Monday, and different Real Estate CMS platforms. I have a college degree in Instrumentation Engineering Technology. Finished first in the class and took other additional courses. I am confident that I can be an asset to different clients that need a reliable, hard working freelancer. I can provide a more detail CV when requested.

I help e-commerce brands manage both their operations and logistics, ensuring everything runs smoothly from order to delivery. I’ve worked across customer experience, Shopify operations, and supply chain coordination, handling customer support, order issues, and communication with carriers, warehouses, and 3PL / 4PL partners. I’m used to fast-paced environments where customer experience and backend operations are closely connected, and I take ownership of issues to keep things moving. I can support with: Customer support (email, chat – Gorgias, Zendesk) Returns, refunds, and order management Shipment tracking and issue resolution Coordination with carriers, warehouses, and 3PL / 4PL Overseas shipments and container follow-up Documentation, including declarations and shipment paperwork Fluent in English, French, and Italian, I’m comfortable working with international customers and teams.

I am a hardworking and dedicated individual who takes pride in getting things done and learning new things. I have worked in administrative and customer roles over the past 20 years both virtually and in a brick and mortar building. I am proficient in: Microsoft suite of programs, Word, Excel, PowerPoint Google Docs Adobe X Pro I am AML certified. I am very computer savvy with both hardware and programs. I have experience in live chats, email correspondence, creating spreadsheets and many other tasks. I take pride in the pursuit of learning something new everyday, in meeting deadlines. I work well as a team or on my own. My motto has always been there is nothing you can not learn or accomplish if you put your mind to it. I look forward to providing excellent service in every task you entrust to me. I know you wont be sorry giving me an opportunity.

10 Years of experience as a professional translator , proofreader, MTPE ✅ Native Fluency: Native proficiency in French Canadian and English, with a deep understanding of regional nuances, idioms, and cultural context. 🌐 Industry Expertise: Specialized in translating for industries such as legal, medical, marketing, and technical fields. 📄 Document Types: Experienced in translating contracts, websites, marketing materials, technical manuals, and more. 🔍 Research Skills: Strong ability to conduct thorough research for accurate terminology and consistency. 🛠️ Translation Tools: Proficient in tools like SDL Trados, MemoQ, and Wordfast for efficient and consistent translations. ⏱️ Deadline-Oriented: Reliable and committed to delivering high-quality work on time.