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I am a customer support professional with over five years of experience helping businesses deliver consistent, high-quality service to their customers. My background spans high-volume call centre operations, multi-channel support, and order management. In my most recent role, I managed an average of 250 customer interactions weekly across phone and email, resolving delivery discrepancies, processing refunds, and handling order modifications, while maintaining a customer satisfaction rating above 95% and an average response time of approximately three minutes. I am proficient with a range of industry-standard platforms, including Zendesk, Salesforce, Talkdesk, and Slack, and experienced in documenting customer interactions accurately for follow-up and trend analysis. My core competencies include: - Clear, professional communication across phone, email, and live chat - Efficient use of ticketing systems and CRM platforms - Consistent achievement of key performance indicators - Order processing, refund handling, and account management - Proficiency with Microsoft Office (Excel, Word, Outlook) for reporting and documentation I am seeking to bring this level of reliability and professionalism to clients requiring dependable customer support or virtual assistant services, whether managing correspondence, coordinating live chat support, or providing consistent, high-quality service on behalf of a growing business. I am available to begin work promptly upon engagement.

Are you looking for a detail-oriented professional who can transform raw data into organized, actionable insights? With 5 years of experience in data management and analysis, I help businesses maintain impeccable records while uncovering the trends that drive growth. I specialize in bridging the gap between high-volume data entry and sophisticated data visualization. Whether you need a clean database, complex spreadsheet modeling, or a dynamic dashboard to track your KPIs, I ensure your data is accurate, structured, and strategic. WHAT I HELP YOU ACHIEVE • Data Accuracy & Integrity: Meticulous entry and cleaning to ensure your records are error-free and reliable. • Advanced Reporting & Visualization: Transforming spreadsheets into intuitive dashboards using Pivot Tables, VLOOKUPs, and interactive charts. • Database Management: Organizing large datasets into structured systems that make retrieval and analysis effortless. • Trend Analysis: Identifying patterns in sales, inventory, or customer behavior to support data-driven decision-making. • Process Automation: Creating templates and workflows that reduce manual entry time and minimize human error. TOOLS & AREAS OF EXPERTISE • Data Tools: Microsoft Excel (Expert) | Google Sheets | SQL | Microsoft Fabric • Visualization: Tableau | Power BI • Data Management: Data Cleaning | CRM Entry (Salesforce, HubSpot) | Inventory Management • Analysis: Statistical Analysis | Trend Forecasting | KPI Tracking | Financial Reporting • Platforms: Google Workspace | Microsoft 365 | Slack | Asana | ClickUp WHY CLIENTS TRUST MY WORK • Precision Focused: With 5 years in the field, I understand that a single misplaced decimal can change an entire strategy. I prioritize 100% accuracy. • Analytical Mindset: I don’t just "enter" numbers; I look for what they mean, helping you spot opportunities or risks early. • Efficiency & Speed: I leverage automation and advanced formulas to handle high volumes of work without sacrificing quality. • Confidentiality: I handle sensitive business and customer information with the highest level of professional discretion. If you’re ready to turn your data into a competitive advantage, click "Invite to Job" or send me a message today. Let's make your data work for you.

Hi, I'm Vanessa — a bilingual French Canadian with a strong professional background spanning healthcare, IT, customer support, and creative services. Fluent in both French and English, I bring several years of experience in translation and proofreading across various sectors, including medical, academic, and technical content. With over 7 years in the medical field as a patient coordinator and clinical research assistant, I specialize in areas such as mental health, women’s health, and autoimmune conditions. My work in clinical trials included coaching participants on wearable health technology, offering guidance and support to ensure accurate data collection and user confidence. This role gave me deep insight into digital health tools and patient-centered communication. In addition, I’ve worked in IT and customer service roles across multiple industries, with hands-on experience using tools like Zendesk, Five9, ShipStation, RingCentral, Magento, and more. I'm tech-savvy and highly adaptable across platforms, including Windows, macOS, and Linux. I also offer creative services with a background in photo editing and graphic design, and I’m passionate about delivering high-quality, polished visuals and content. I’m currently open to freelance opportunities in: -French-English Translation & Proofreading -Photo Editing, Video, Powerpoint & Graphic Design -IT Support & Troubleshooting -Customer Service & Remote Tech Assistance -Healthcare Tech Coaching (Wearables & Apps) -Marketing Support & Content Editing -Data research, analysis and more I’m reliable, detail-oriented, and easy to work with. Whether you're a business, research team, or creative agency, I’d love to support your next project. Looking forward to working with you! Vanessa

10 Years of experience as a professional translator , proofreader, MTPE ✅ Native Fluency: Native proficiency in French Canadian and English, with a deep understanding of regional nuances, idioms, and cultural context. 🌐 Industry Expertise: Specialized in translating for industries such as legal, medical, marketing, and technical fields. 📄 Document Types: Experienced in translating contracts, websites, marketing materials, technical manuals, and more. 🔍 Research Skills: Strong ability to conduct thorough research for accurate terminology and consistency. 🛠️ Translation Tools: Proficient in tools like SDL Trados, MemoQ, and Wordfast for efficient and consistent translations. ⏱️ Deadline-Oriented: Reliable and committed to delivering high-quality work on time.

I am a hardworking and dedicated individual who takes pride in getting things done and learning new things. I have worked in administrative and customer roles over the past 20 years both virtually and in a brick and mortar building. I am proficient in: Microsoft suite of programs, Word, Excel, PowerPoint Google Docs Adobe X Pro I am AML certified. I am very computer savvy with both hardware and programs. I have experience in live chats, email correspondence, creating spreadsheets and many other tasks. I take pride in the pursuit of learning something new everyday, in meeting deadlines. I work well as a team or on my own. My motto has always been there is nothing you can not learn or accomplish if you put your mind to it. I look forward to providing excellent service in every task you entrust to me. I know you wont be sorry giving me an opportunity.

5 Star Upwork Freelancer. 100% Job Success. Top Rated Plus. I am currently looking for full-time or part-time work, as a virtual assistant or virtual customer service representative or related job / position. I have worked as a customer service and tech support agent for Zendrop, Medhumor Medical Publications, Tokyo Techies, Verbalicity, Philadelphia Nanny Network and many other clients. I have also worked as a virtual assistant for MRA Property Management Inc, SG Consultants, High Thrive, GTA Mortgage Pros, Big4Bio and many other clients. I have worked as an excel expert, dealing with excel data cleaning and excel spreadsheet remake projects with Oxford Properties, FCR, BKC, TANigible Accounting and other clients. Able to cleanup, standardization, and consolidation of multiple Excel spreadsheets onto one spreadsheet. Have advanced Excel sheets skills, such as using filters, formulas, data validation, and VLOOKUP/XLOOKUP. I have experience in posting blogs, posting ads, managing calendars and booking appointments, managing and answering emails, booking travel, data research, transcribing, video conferencing moderating, copywriting, proofreading, light bookkeeping/accounting, and I have done many other variety of tasks. I am extremely proficient in all Microsoft Office programs and I have used Google Suites majority of the time. Intermediate in using Excel spreadsheets. I have use a variety of CMS tools, such as, Slack, Asana, Trello, Hubspot, Norton, Monday, and different Real Estate CMS platforms. I have a college degree in Instrumentation Engineering Technology. Finished first in the class and took other additional courses. I am confident that I can be an asset to different clients that need a reliable, hard working freelancer. I can provide a more detail CV when requested.