Hire the Best Technical Support Specialists
in Canada

I’m a Bilingual Customer Service & Technical Support Specialist with over 6 years of experience helping businesses deliver seamless, human-centered client experiences. Whether you need expert technical support, customer account management, or team training and coaching, I can help your clients feel heard, valued, and supported. I’m skilled in: -Sales , telemarketing, tickets closing -Technical support for network, Internet, cable, satellite, digital phone, and computer systems -Customer relationship management, client retention, and account handling -Team training, floor support, and performance coaching -Tools and databases including PHP, MySQL, and Microsoft Office Fluent in English, French, and basic Spanish, I have dobe freelancing before , taking care of projects from start to finish and ensure every interaction is professional, patient, and solution-oriented. Communication is key, so I keep clients updated every step of the way. If you’re looking for a reliable, adaptable, and results-driven professional to elevate your customer experience, let’s work together!

I am an experienced IT support professional with extensive knowledge of computer hardware and software, and solid background in bespoke customer support services. I am experienced in Enterprise Office Support and Office 365 administration which includes; Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business & Microsoft Teams. I have excellent communication skills when it comes to explaining technical terms to a layman's understanding, and also good troubleshooting skills on client applications running on Windows computers, Mac, and Mobile devices. Technologies: *Office 365 *Windows/ Mac OS *Azure Active Directory *PowerShell *Active Directory

Experienced and Dedicated IT Professional with over 7 years hands-on experience in the technical and customer support field for local and international companies. Possessing excellent communication and customer relations skills. Dedicated to exceeding client expectations by verifying satisfactory resolutions with excellent technical skills needed at the top percentile of any workforce. Conversant with use of CRM tools including ASD and Rave. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

My objective is to obtain a position where I can maximize my customer relations and problem analysis in a challenging environment to achieve the corporate goals. I have worked as a Tier II Technical Support Specialist for Office 365 and I am confident that I have gathered more knowledge on the following, but not limited to: - Chat Support - Email Handling - Reports Creation - Office 365 - Office 365 Installation - Windows - MS Office knowledge especially in MS Excel & MS Word - Extensive Web Research - Data Entry.

I am a highly motivated Information Technology specialist with experience in the Business Process Outsourcing sector, excellent interpersonal skills, and over four years of working experience in cloud computing and Information Technology support services. I have an excellent track record of providing outstanding service and support to colleagues and clients in various business sectors.

I help public sector, corporate, and tech teams turn complex information into clear, engaging eLearning that performs in the LMS. With 10 years in instructional design and eLearning development, I build end-to-end courses in Articulate 360 using both Rise 360 and Storyline 360 to deliver learning that is interactive, measurable, and accessible. I have developed 80 eLearning modules across Rise and Storyline, representing roughly 1,000 hours of seat time, and I deliver packages that are ready to deploy and maintain. What I build for clients: - Rise 360 course builds and conversions from PowerPoint, Word, SOPs, and SME notes - Storyline 360 interactions including branching scenarios, decision-based learning, and software simulations - Full course development from analysis to storyboard to build, including objectives and assessments - LMS-ready publishing and handoff using SCORM 2004, with testing support for smooth implementation in Moodle My workflow is predictable and efficient: - Confirm audience, business goal, and learning outcomes - Create a storyboard and script, or move directly into rapid prototyping based on timeline - Develop in Rise and Storyline with your branding and content standards - QA for navigation, tracking readiness, and consistency - Deliver final SCORM package, source files, and a concise change log Quality standards you can expect: - Designed for WCAG 2.1 AA and Section 508 accessibility requirements - Clean audio and screen capture workflows using DaVinci Resolve, OBS, Audacity, and supporting visuals in Canva - A focus on practical learning with meaningful knowledge checks and realistic practice activities If you need a partner who can take your source content and deliver a complete, professional eLearning course, send your materials and a brief description of the audience and goals. I will respond with a clear build approach, timeline, and a fixed-price option if preferred.