Hire the Best Virtual Assistants in Winnipeg, MB

I am a customer support professional with over five years of experience helping businesses deliver consistent, high-quality service to their customers. My background spans high-volume call centre operations, multi-channel support, and order management. In my most recent role, I managed an average of 250 customer interactions weekly across phone and email, resolving delivery discrepancies, processing refunds, and handling order modifications, while maintaining a customer satisfaction rating above 95% and an average response time of approximately three minutes. I am proficient with a range of industry-standard platforms, including Zendesk, Salesforce, Talkdesk, and Slack, and experienced in documenting customer interactions accurately for follow-up and trend analysis. My core competencies include: - Clear, professional communication across phone, email, and live chat - Efficient use of ticketing systems and CRM platforms - Consistent achievement of key performance indicators - Order processing, refund handling, and account management - Proficiency with Microsoft Office (Excel, Word, Outlook) for reporting and documentation I am seeking to bring this level of reliability and professionalism to clients requiring dependable customer support or virtual assistant services, whether managing correspondence, coordinating live chat support, or providing consistent, high-quality service on behalf of a growing business. I am available to begin work promptly upon engagement.

I am a self-motivated, skillful customer support representative who takes pride in customer satisfaction, and meeting and exceeding the organization's goals. A diligent virtual assistant with experience in providing remote, personal, and administrative support to busy professionals worldwide. Flexible and adaptable to new roles with fundamental adaptability to new technology. I seek to contribute my skills to increase the organization’s productivity and sales revenue while ensuring high-level customer satisfaction. SKILLS Professional use of video conferencing Software and excellent communication and customer relationship. Comfortable use of business communication tools. Expert management of various social media platforms. Tickets live chats and phone support agent. Email support and management.

Hi there! I’m a proactive and detail-oriented Virtual Assistant focused on helping busy professionals stay organized, efficient, and stress-free. I prioritize tasks effectively to ensure high-quality results and on-time delivery. With an IELTS band score of 8.5, I bring strong communication and writing skills to every project. What I Offer: ✔Accurate and detail-focused support, backed by Upwork Customer Service Skill Certification ✔Clear, professional communication to manage tasks, expectations, and client needs seamlessly ✔Proficiency in tools like Google Workspace, Microsoft Office, Notion, HubSpot, and Adobe Acrobat ✔Transcription, proofreading, and editing for polished, error-free content ✔Fast and accurate typing (40+ WPM) for efficient turnaround Why Choose Me? ✔ 90%+ client satisfaction with consistent positive feedback ✔ Reliable, organized, and deadline-driven ✔ Committed to delivering quality work with minimal supervision I’m here to make your workflow smoother and more productive. Send me a message—let’s discuss how I can support your business!

Need someone who can handle your operations, keep guests happy, and make your day run smoother without you lifting a finger? Welcome to my profile! I provide reliable virtual support that saves you time, reduces stress, and ensures your customers or guests receive a 5-star experience every time. I’m a highly organized, detail-oriented Virtual Assistant with over 6 years of experience supporting business owners, CEO's and also hospitality and real estate businesses including Airbnb, Hospitable ,booking.com, and long-term rental platforms. Whether you need customer communication, calendar management, or admin support, I show up ready to take care of your business so you can focus on growth and personal task that can’t be outsourced . Do you intend to gain customer loyalty and retention by delivering a personalized experience to customers by accessing their information in real-time and resolving issues immediately as well as gathering feedback from customers to improve your product or services? Or promote and sell product/services using solid strategy and tools to promote and sell product and services to existing and prospective clients to boost sales? I have over 5 years of work experience and I can provide services in the following areas. 📍 Contact leads and customers via phone calls or email. 📍 Establish, develop and maintain positive business and customer relationships. 📍 Coordinate sales effort with team members and other department. 📍 Expedite the resolution of customers complaints and problems to maximise satisfaction. 📍 Achieve agreed upon sales target and outcomes within schedule. 📍 Take inbound calls from prospects, customers, tenants, and property owners to deliver an excellent customer service experience. Below is the list of tools I am familiar with. 📍 Hubspot 📍 Salesforce 📍 Asana 📍 Calendly 📍 Microsoft 360 📍 Apollo I’m open to learning new tools when effectively adapting to them. Lets collaborate to improve your customer experience and drive massive sales to your product and services. I look forward to hearing from you.

⭐ Top Rated Plus freelancer with 19,000+ hours of experience in Upwork! ⭐ Producing quality works with Expertise and Character - EC Virtual Assistance Services I am an experienced virtual assistant, customer service representative, Team Leader, customer success expert and billing specialist with over 15 years of experience. Knowledgeable in the following: - Social Media Management - Instagram prospecting - Customer service (email, chat, phone support, handling inbound and outbound calls) - Microsoft Project Professional, Zendesk, Zoho CRM/Invoice, Wrike, Squarespace, ShareTribe, Trello, Airtable, LiveChat, OMS, Nexus, Hubspot, DialPad, Stripe, Intercom, FastSpring, Chargify, IG Extractor, Mail Merge - Google Docs/ MS Office applications (Word, Excel, Powerpoint, Publisher,Teams) - Salesforce - Canva - ActiveCampaign - Order processing, billing, refunds, disputes, answered tickets - Website Content Creation/Management - Invoicing - DocuSign - Workable - Apollo - systeme Strengths: - Able to communicate effectively - Excellent communication and organizational skills - Excellent time management skills - Fast learner and willing to learn new skills to provide quality work and exceed the client's expectations - Adherence to high customer service standards - I am confident and well-mannered. - I am organized and detail-oriented. - Open-minded and able to work in complex projects and the environment.

Looking for a reliable bilingual professional to support your customers and manage your administrative operations? I am a French-English Customer Support and Administrative Professional based in Canada, with over five years of virtual assistance experience and more than three years of experience at Canada Life. Throughout my career at Canada Life, I have held progressive positions in claims processing, prior authorization, benefits administration, and disability solutions. I currently work as a Bilingual Intake Coordinator, where I review disability claim documents, communicate with plan members and sponsors, identify missing information, resolve discrepancies, and maintain accurate and confidential records. My professional experience includes: Bilingual French-English customer service Email and telephone communication Disability claims intake and administration Medical, dental, drug, hospital, and vision claims processing Prior authorization document review Customer and claimant follow-ups Confidential information management Data entry and database updates Document verification and organization CRM and case management systems E-commerce customer support Order processing and customer inquiries Virtual and administrative assistance French proofreading and translation support Why work with me? More than 967 hours completed on Upwork Over $6,000 earned on Upwork More than five years of virtual assistance experience Over three years of experience at Canada Life Native French speaker working professionally in English Strong experience in regulated and deadline-driven environments Detail-oriented, dependable, organized, and discreet Comfortable managing sensitive and confidential information Committed to accurate and professional customer service I understand the importance of responding promptly, following procedures, protecting customer information, and delivering accurate work. Whether you need support with customer service, claims administration, emails, document review, data entry, e-commerce operations, or daily administrative tasks, I can help you keep your business organized and your customers supported. Let’s discuss how I can support your organization. ---------------------------------------------------------------------------------------------------------------- VERSION FRANCAISE Je suis une professionnelle bilingue français-anglais basée au Canada, avec plus de cinq années d’expérience en assistance virtuelle et plus de trois années d’expérience chez Canada Life. Mon parcours comprend le traitement des réclamations médicales, dentaires et pharmaceutiques, les autorisations préalables, l’administration des prestations ainsi que la gestion initiale des dossiers d’invalidité. Je peux vous accompagner pour votre service à la clientèle, vos courriels, vos suivis clients, la vérification de documents, la saisie de données, l’administration des réclamations et vos activités de commerce électronique. Expériences Canada Life à ajouter Bilingual Intake Coordinator – Disability Solutions Canada Life | September 2025 – Present Review disability claim documentation and verify that required information is complete. Communicate with plan members and plan sponsors in French and English. Identify missing information and resolve documentation discrepancies. Maintain accurate and confidential claim records. Prioritize urgent, specialized, and hardship-related cases. Complete claim intake activities within established service standards. Claims Processor – Prior Authorization Canada Life | August 2025 – September 2025 Reviewed prescription drug and healthcare prior authorization requests. Verified medical forms, government approvals, and supporting documents. Updated claimant information and internal systems accurately. Contacted claimants regarding missing or incomplete information. Managed confidential health and personal information. Bilingual Claims Processor – Benefits Payment Office Canada Life | June 2023 – August 2025 Processed medical, dental, prescription drug, hospital, and vision claims. Reviewed claims for accuracy, eligibility, and required documentation. Corrected claim discrepancies and updated customer records. Handled sensitive personal and financial information confidentially. Followed internal procedures and quality standards in a high-volume environment. Compétences prioritaires Mets ces compétences en tête de ton profil : Customer Support Administrative Support French Claims Processing Email Support Virtual Assistance Data Entry Document Review Customer Service Insurance Claims Medical Claims Processing Order Processing E-commerce Support CRM Software French Proofreading