10 Virtual Assistant interview questions and answers

Find and hire talent with confidence. Prepare for your next interview. The right questions can be the difference between a good and great work relationship.

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What do you consider your core skills and services? Which ones are outside your scope?

Because there are many different kinds of virtual assistants, it’s important for you to have a clear idea of what you’re looking for. Do you need someone to organize your schedule, book travel, and arrange meetings? Or are you looking for someone to help with bookkeeping and data entry?

What timezone are you in and what hours are you available?

Because virtual assistants may be based anywhere in the world, it’s important to make sure you’re able to communicate. If you're based in New York and your virtual assistant is in India, for instance, they may be almost 10 hours ahead of you. What matters is that you clearly establish their availability and your needs so that you can tell whether it's a good match.

How do you handle a situation when you may not know how to complete a task?

This question should give you insight into the candidate’s work style. Generally speaking, it’s better to ask questions than make mistakes, but good candidates should also be independent and proactive enough that they try to solve many problems without coming to you first.

What methods do you prefer for communication?

This question is about making sure your work styles are aligned. Are you tied to your email all day? Or do you prefer to text while on the go? Do you like talking face-to-face over Skype or Google Hangouts? The ideal candidate will be comfortable communicating with you through the channels you use most naturally.

Tell me about a professional setting you’ve worked in where people had different communication styles.

Whether or not you consider your company to be “corporate,” this question should give you insight into a candidate’s maturity, professionalism, and communication skills. Great candidates will have organizational experience, as well as a high level of comfort with different work and communication styles. For this reason, candidates with a few years of office experience tend to make more effective assistants than people right out of school.

Let’s say your inbox is flooded with messages. How do you prioritize which ones to respond to first?

Hiring a virtual assistant should help you become more effective and efficient. To accomplish that, they need to be able to prioritize tasks based on your particular needs and goals. A good candidate should be able to identify which messages are time-sensitive and which can wait.

What do you do when a client has trouble articulating their needs?

A good virtual assistant should be able to pick up on your needs and be perceptive enough to identify the source of a problem. This comes from understanding both you and your business. Asking questions to better understand the problems you’re facing is a good sign.

Let’s say you have a deadline and your computer suddenly crashes. What do you do?

Sometimes things go wrong. When this happens, you need a virtual assistant who’s resourceful and dedicated. Good answers might include switching to a phone or tablet while they get their computer up and running, as well as checking to make sure that their work has been backed up online.

How do you manage relationships with difficult team members?

Depending on your business needs, you may rely on a virtual assistant to coordinate with other team members. However, some virtual assistants consider working with other team members to be outside the scope of their assignment. Make sure your expectations are clear. Again, having diverse past work experience is generally an asset.

Tell me about a time you proactively addressed a client’s need.

This question is pretty open ended and good answers will vary depending on your business needs and the candidate’s specialties. Great examples include identifying and streamlining inefficient processes to cut down on meetings, or identifying more cost-effective vendors for particular goods or services. The best candidates won’t just solve problems when you assign them; they’ll be constantly looking for ways to streamline and improve your workflow to help you save time and money if possible.

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Melinda G.
$12/hr
Melinda G.

Virtual Assistant

4.9/5(11 jobs)
Angeles City, CENTRAL LUZON
  • Trophy Icon Virtual Assistant
  • Customer Satisfaction
  • Data Entry
  • Email Support
  • Phone Communication
  • Social Media Marketing
  • Technical Support
  • Phone Support
  • Customer Service
  • Scheduling
  • QuickBooks Online
  • Customer Support
  • Communication Etiquette
  • Email Communication
  • English
  • Administrative Support

I'm enthusiastic about my task and strive hard to get things done cleanly and adequately. I'm set to learn and experience new skills and am more than willing to be trained and learn the tools needed. I worked as a Customer Service and Technical Support Representative for dental software (Dentrix and EasyDental) based in the United States. I have been working from home for 8 years now and I learned to understand the skills in handling different levels of handling customers. I was able to perfect my interpersonal and communication (verbal and written) skills. I’m efficient, reliable, competent, and good at multitasking which is my strong attribute. I am always happy to help.

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Karen Marie M.
$15/hr
Karen Marie M.

Virtual Assistant

5.0/5(55 jobs)
Castillejos, ZAMBALES
  • Trophy Icon Virtual Assistant
  • Administrative Support
  • Email Handling
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Project Management
  • SEO Writing
  • WordPress
  • Salesforce CRM
  • Virtual Assistance
  • Internet Research

I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovates the work culture for the betterment of all parties concerned. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute.

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Roselene Marie H.
$8/hr
Roselene Marie H.

Virtual Assistant

5.0/5(1 job)
Bacolod, NEGROS OCCIDENTAL
  • Trophy Icon Virtual Assistant
  • Customer Support
  • Data Entry
  • Administrative Support
  • Sales
  • Technical Support
  • Telemarketing
  • Account Management
  • Email Support
  • Inbound Inquiry

With more than 11 years of experience in Billing and Collections, I am adept in team leadership, vendor coordination, and process improvements. I have a solid foundation and a passion for efficient billing operations. I attribute my success because I have refined my interpersonal skill set and built effective working relationships with senior leaders. Moreover, while my experience has afforded me a well-rounded skill set, I excel at: *Managing vendor and customer questions and resolving issues. *Coordinating between departments to correct billing and optimize communication. *Supervising management and staff effectively. *Executive Administrative Tasks *File and Documentation Management *Data Entry *Managing database (ie filing | sending | updating, etc.,) *MS Office Applications (Word, Excel, Powerpoint) *Calendar Management (Scheduling, Appointment Setting.,) *Accountability Coach (Reminders, Tasks, To Dos) I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I hope to bring first-rate service to your clients and support your business goals.

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Maryam W.
$15/hr
Maryam W.

Virtual Assistant

5.0/5(7 jobs)
Lahore, PB
  • Trophy Icon Virtual Assistant
  • Social Media Marketing
  • Facebook Ad Campaign
  • Instagram Marketing
  • Lead Generation
  • Instagram
  • Creative Strategy
  • LinkedIn
  • LinkedIn Development
  • Facebook
  • Instagram Story
  • Social Media Content Creation
  • Content Strategy
  • Content Marketing Strategy
  • Twitter Marketing

"Social Media creates communities, Not markets" ~Don Schultz I am well known for Social Media Marketing with certification in Freelancing and Digital Media Marketing. I strive to help marketers and business owners protect and grow their businesses by building an active network of Social Media profiles. I am here to provide you the service that needs you for your business growth. You can rest and sleep while I take care of your social media platforms because I highly believe 'I grow when you grow'. I assure you of quality within time service and will give you my best. What I specialize in: - Social media accounts management - Facebook/Instagram/Google Ads - Facebook Posting -Instagram posting/ Story building -Twitter posting -LinkedIn Posting -Research of Trending Hashtags -Promoting your Services/Products organically -Grow your online presence -Engage Followers -24/7 Support Personal attribute: Responsible, Hardworking, Positive, self-motivated, Adaptive and Communicative, Well organized. I am Looking forward to working with you.

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ROSEBET L.
$8/hr
ROSEBET L.

Virtual Assistant

5.0/5(7 jobs)
Digos, DAVAO DEL SUR
  • Trophy Icon Virtual Assistant
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Canva
  • Etsy Listing
  • Video Editing
  • Data Entry
  • Video Editing
  • Packaging Design
  • Microsoft Word
  • Image Editing
  • Brochure

Your search STOPS HERE- WITH ME. Hi, I'm Rose from the Philippines, an experienced Graphic Designer. I have also experience in Video Editing, Etsy and Printify Management. I will do my best to prove myself to you that I am worth hiring for your project/ business. I am willing to be trained or learn more as I don't know all the things in this industry. I would love to contribute my attribute and skills to the team. **EXPERIENCES Graphics Designing ✅ Create Social Media Posts and Ads ✅ Banners and Brochures ✅ Posters ✅ T-Shirt Designs ✅ Infographics ✅ Magazine ✅ Flyers ✅ Business Cards ✅ Personalised Calendar ✅ Gift Tag ✅ Wedding Invitations ✅ Product Packaging ✅ Labels ✅ Stickers ✅ Receipts Video Editing ✅ Creating Video Ads ✅ Reels What is the software I used? ✅ Microsoft Office, Adobe Creative Cloud, Canva, and Filmora Others: ✅ Asana, Trello and Slack. ✅ Data Entry, Web Research, and other admin tasks.

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Stephanie T.
$10/hr
Stephanie T.

Virtual Assistant

5.0/5(6 jobs)
Dinalupihan, BATAAN
  • Trophy Icon Virtual Assistant
  • Social Media Marketing
  • Lead Generation
  • Data Entry
  • Customer Service
  • Video Editing
  • Photo Editing
  • Content Writing
  • LinkedIn
  • Social Media Lead Generation
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Social Media Content
  • Data Scraping

I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovates the work culture for the betterment of all parties concerned. ✅ Admin Support ✅ Customer Support ✅ Data Research ✅ Lead Data Consultant ✅ Lead Generation ✅ Data Entry ✅ MS-Office application TOOLBOX KNOWLEDGE AND EXPERTISE: HubSpot | Pipedrive | Trello | Basecamp | Canva Pro | Adobe Premiere Pro I am flexible and adaptive, can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute.

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Jobelle D.
$12/hr
Jobelle D.

Virtual Assistant

5.0/5(28 jobs)
Digos, DAVAO
  • Trophy Icon Virtual Assistant
  • Data Encoding
  • Facebook Marketing
  • Twitter Marketing
  • Google Docs
  • Data Entry
  • Microsoft Word
  • Microsoft Excel
  • Canva
  • Adobe Photoshop
  • Administrative Support
  • Social Media Posts

Over the last 10 years, I've been working as a virtual assistant. I have vast experience in using Facebook and Twitter as marketing tools with Canva to design content. I also have expertise in using Microsoft word and excel as well as Google documents. I have expertise in Adobe Photoshop editing pictures, product listing in Shopee and Lazada. I am also good at doing internet research. I have experience using Trello, Xero, Wave app, Connecteam, Notion, Avaza, editing videos for social media content and Procreate for NFT collections. I am willing to learn, train, and I am a fast learner. I am seeking opportunities in a company where I can enhance my knowledge and skills more and joining a company that offers me a stable and positive atmosphere and inspires me to strengthen and, therefore, innovates the work culture for the betterment of all parties concerned. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, entirely dedicated to my work. Teamwork is my best attribute.

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Norah A.
$20/hr
Norah A.

Virtual Assistant

5.0/5(323 jobs)
Nakuru, NAKURU
  • Trophy Icon Virtual Assistant
  • Content Writing
  • Article Writing
  • Search Engine Optimization
  • Blog Writing
  • Creative Writing
  • Order Processing
  • Data Entry
  • English Proofreading
  • Microsoft Excel
  • Website Content
  • Researcher

We’ve all been there, right? You are looking for content with a punch, content that draws in the reader, content that is informative and devoid of fluff, but what you get is substandard, rehashed, and superficial content. Heartbreaking, right? Well, this is where I get in. Need content that is well-researched, provides value, and converts? I’m your go-to person. I am a top-rated freelancer with a strong sense of discipline, a penchant for pushing myself to the limits, and a near-military discipline when it comes to meeting deadlines. I strive to deliver interesting, rich in information, captivating articles, and with a touch of creativity. My 8 years plus as a content writer has contributed immensely to my expertise and by extension a long list of satisfied clientele. I do not compromise on quality, understand that quality work is the rule rather than the exception, and always strive to deliver highly researched content. My well of imagination and creativity runs deep and I continue to use this very important attribute to meet and exceed the expectations of my clients. Entrust me with your project and you will never regret!

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Emmanuel Alexis Q.
$10/hr
Emmanuel Alexis Q.

Virtual Assistant

5.0/5(12 jobs)
Iligan City, SOCCSKSARGEN
  • Trophy Icon Virtual Assistant
  • Amazon FBA
  • Order Processing
  • Dropshipping
  • Amazon Seller Central
  • Sourcing
  • Data Entry
  • Researcher
  • Copywriting
  • Online Research
  • Product Research
  • Market Research
  • Search Engine Optimization

Hello I am Emmanuel Alexis Castil Quiapo from Philippines, I have worked as an Amazon FBA/FBM Product Researcher for 5 years, and I experience Data entry, Gathering of Emails, and Lead Research. I can say that I am now a pro at Amazon Seller Central specially on researching items from US based websites and compare it to amazon. I also have an experience in inventory using drop shipping toolbox to check if the items are Out of stocks or In stocks. And also on Appeagle tool browser based tool used for item reprising at amazon seller central store. I also have an experience in Administrative Tasks. I am a result-oriented person and is fully dedicated to my work. I am also trustworthy, honest and reliable. Team work is my best attribute. Moreover, you should not hesitate to hire me for I will do my best to achieve your goal. My objective here is to find a job that can suits my skills and enhance my knowledge, I am willing to learn and train any new things. Hard work and efficiency are my key secrets to render exceptional service to my clients.

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Jenifer M.
$12/hr
Jenifer M.

Virtual Assistant

5.0/5(11 jobs)
Baguio, BENGUET
  • Trophy Icon Virtual Assistant
  • Account Reconciliation
  • Bank Reconciliation
  • Quickbooks
  • Tax Preparation
  • Google Docs
  • MYOB Administration
  • Xero
  • Balance Sheet
  • Microsoft Excel
  • Financial Report
  • Accounting
  • Data Entry
  • Bookkeeping
  • Ecommerce

Be stress free from worries of financial. You can focus more on growing your own business and increasing your sales! I am a dedicated Accountant with 5 years of experience. I always pay extra attention to the details of working paper and focus on accuracy as well as an excellent presentation for reviewers. Self-review skill is my key attribute for performing every task. Having achieved many goals in my accounting, tax and internal auditing services career, I am interested in expanding my professional horizons in these fields. I would enjoy having the opportunity to talk with you about your financial needs, and how I could use my extensive knowledge, skills and experience to benefit your organization. I am experienced in following areas: *Bookkeeping for Companies/Trusts and Individuals using Xero, QuickBooks, Zoho and MYOB *Maintain an accurate record of financial transactions *Preparing Bank, GST and Payroll reconciliations *Carry out daily accounting activities such as reconciliation of receivable and payable, bank reconciliations, payroll processing etc. *Preparing Monthly Accounts/ Dashboards as per client requirements *Preparing Financial Reports and Tax Returns of Companies/ Trusts and Individuals *Gathering information and prepare working papers for tax audits. I'm absolutely friendly and creative! I love reading magazines, cooking and watching shows related to fashion, travels and lifestyle.

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Kirsten v.
$35/hr
Kirsten v.

Virtual Assistant

3.8/5(5 jobs)
Boesmansriviermond, EC
  • Trophy Icon Virtual Assistant
  • Translation
  • Office Administration
  • Microsoft Office
  • English Proofreading
  • Bookkeeping
  • Tutoring
  • Google Suite
  • Administrative Support
  • Customer Service
  • General Transcription
  • Microsoft Excel
  • German
  • English

Give yourself time for things that are important in your life. Use the valuable time for what you are good at and build your business line even better for you. I am very happy to take over areas you want to outsource in a trustful, responsible and fully loyal way. With 39 years of professional experience, I bring a large dose of entrepreneurial thinking and quite a bit of experience to the table. As a freelancer ( virtual assistant, accountant, translator) - Your back I like to hold in many areas free. My strength-oriented attributes are: - Achievement orientation - idea collector - Connectedness - Inquisitiveness - Cautiousness *********************************************************************************** Gebe dir Zeit für Dinge, die in deinem Leben wichtig sind. Nutze die wertvolle Zeit für das, was du gut kannst und baue deine Geschäftssparte für dich noch besser aus. Sehr gerne übernehme ich vertrauensvoll, verantwortungsbewusst und mit voller Loyalität Bereiche, die du outsourcen möchtest. Mit 39 Jahren Berufserfahrung bringe ich eine große Portion an unternehmerisches Denken und einiges an Erfahrung mit. Als Freelancerin – Virtuelle Assistentin, Buchhalterin, Übersetzerin – halte ich deinen Rücken in sehr vielen Bereichen frei. Meine stärkeorientierten Attribute sind: • Leistungsorientierung • Ideensammler • Verbundenheit • Wissbegier • Behutsamkeit

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Mudasar H.
$5/hr
Mudasar H.

Virtual Assistant

5.0/5(13 jobs)
Multan, PUNJAB
  • Trophy Icon Virtual Assistant
  • Shopify
  • Content Writing
  • Product Listings
  • Search Engine Marketing
  • Amazon Listing Optimization
  • eBay Listing
  • Company Research
  • Amazon
  • Product Description
  • Data Entry
  • WordPress Development
  • Copywriting
  • Shopify Templates
  • Inventory Management

*Upwork Top Rated Freelancer* *Amazon/Amazon PPC/Shopify/eBay/Etsy/Walmart/Lazada/Shopee Expert* *Virtual Assistance* Hi, My name is Mudasar Hassan. 🔵If you're looking for someone who's professionally experienced in Amazon, Copywriting and Listings skills and has a minimum 6 years record in these industries to place on the front line and trust with the integrity of your business, someone to wow yours prospect or customers, someone who's English is very articulate without an accent, then you need me. 🔵I provide value for your money and an honest return on your investment for the hours that you are looking to pay in any industry. You are here reading this because this is the right person for the job. 🔵I've been working as VA for 6 years providing honest and efficient work. I'm a fast learner. I'm very good at multi-tasking, I'm determined and motivated. 🔵My profile won't demonstrate these skills that I can attribute to helping your business to be more successful, matter a of fact, it doesn't prove anything much about me. That is why we should talk and give ourselves the opportunity to prove this for ourselves. 🔵I am here daily. Simply drop me an inbox and let's explore the possibilities of something lucrative. ❤️Thank you very much for taking a look at my profile and I hope to have the opportunity to work with you soon! Best Regards, Mudasar Hassan

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Jann Pauline C.
$15/hr
Jann Pauline C.

Virtual Assistant

5.0/5(1 job)
Puerto Princesa, MIMAROPA
  • Trophy Icon Virtual Assistant
  • Microsoft Office
  • Sales
  • Customer Service
  • Microsoft Excel
  • Outbound Sales
  • Order Processing
  • Administrative Support
  • Email Support

I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovates the work culture for the betterment of all parties concerned. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute. I have over 4 years of experience in Customer Service, Sales Support and Telemarketer Specialist which is not limited to: -- Administrative Assistant and Customer Service- Responsible in handling emails, guest escalations, sending follow ups for payment request, overall customer service which includes answering phone calls, create accurate written versions of call recordings with proper grammar, spelling, and punctuation, EXCEL, and other administrative tasks. -- Telemarketer and Lead Generations Specialist. - Perform various administrative tasks, including responding to emails and phone calls, manage a contact list, prepares and monitor spreadsheets and keep online records, lead generation, performs market research, creates presentation and reports as assigned, cold callings, scheduling meetings, and provide customer service as first point of contact. To serve and provide quality service is my TOP priority as we grow together!

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Misbah A.
$15/hr
Misbah A.

Virtual Assistant

5.0/5(11 jobs)
Wah Cantt, PB
  • Trophy Icon Virtual Assistant
  • Dev & IT Project Management
  • Wholesale
  • Product Listings
  • Content Writing
  • Amazon Seller Central
  • Amazon Webstore
  • Blog Writing
  • Content SEO
  • Amazon FBA
  • Administrative Support
  • SEO Writing
  • Product Analytics
  • Project Report
  • Project Management

If you're looking for someone who's professionally experienced in Amazon FBA. Copywriting , Listings skills , account management and social media marketing with minimum of 3+ years record in these industries to place on the front line and trust with the integrity of your business, someone who can add honest efforts , prospect or customers, someone whose English is very articulate, then you may consider my profile. The values which I can add to your Business are as follows: 1. Product Hunting 2. Keyword Research 3. Competitor analysis 4. Supplier research and product sourcing 5. Product listing and keyword optimization 6. Customer Support 7. Feedback Review Revisions and Removal 8. Product Research for Wholesale 9. Brand approval, account opening 10. A to z claim and return cases handling. 11. Sourcing selling prices 12. Creation of different types of reports(return, late delivery, hunted product reports. 13. PPC 14. Maintenance of account health 15.Digital Marketing ( Google Ads, Facebook , Instagram, LinkedIn, Twitter, Pinterest, Qoura ,YouTube , Gab, Minds posting and ad campaigns ) 16. Product and Project management.All type of project assessment including financial, marketing and other aspects along with team management I provide value for your money and an honest return on your investment for the hours that you are looking to pay in any industry. My profile won't demonstrate these skills that I can attribute to helping your business to be more successful, matter of fact, it doesn't prove anything much about me. That is why we should talk and give ourselves the opportunity to prove the skills. Thank you very much for taking a look at my profile and I hope to have the opportunity to work with you soon! Kind Regards, Misbah

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Oluwaseun O.
$10/hr
Oluwaseun O.

Virtual Assistant

4.9/5(13 jobs)
Lagos, LA
  • Trophy Icon Virtual Assistant
  • Telemarketing
  • Data Entry
  • BPO Call Center
  • Customer Service
  • Lead Generation
  • Sales
  • Cold Calling
  • Administrative Support
  • Customer Acquisition
  • Health & Fitness
  • Social Media Management

Hello there, I'm aware that getting a Virtual Assistant that understands his onions, performs the task within deadlines, and frees up time and space to make life easier for busy entrepreneurs can be quite daunting and challenging in today's business climate. However, the importance of having ample time to focus on another important aspect of your business as a business owner can never be overemphasised! Are you tired of managing emails, organizing your schedules, and handling other administrative tasks? Would you like to spend more of your valuable time and energy bettering your business? If so, allow me to assist you! My name is Oluwaseun and I am here to tackle those tedious tasks. Being an experienced Virtual Assistant with 6+ professional years working onsite and remotely in various industries such as BPO Call Centers, Health, Pharmaceutical, Social Media, Research, Education and Digital Marketing industry, I have fulfilled administrative roles such as ✅ Web Research ✅ Data Entry jobs ✅ CRM Management ✅ Customer Service and Support ✅ Email Management ✅ Appointment and Calendar settings ✅ Personal Administrative tasks I have also knowledge in ✅ Social Media Management and Marketing ✅ Travel Management ✅ Lead Generation ✅ Project Management, Timekeeping and Billing. I am positive-minded and have the right attitude to learn new things fast. I always ask questions if I’m not sure. I work as efficiently as possible and achieve the best in whatever I do. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeking how we can potentially work together. I'm available to speak with you at any time. Let's connect! Oluwaseun Gabriel O.

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Ann Kristine A.
$8/hr
Ann Kristine A.

Virtual Assistant

5.0/5(14 jobs)
Lipa City, BATANGAS
  • Trophy Icon Virtual Assistant
  • Administrative Support
  • Microsoft Excel
  • Data Entry
  • Computer Skills
  • Klaviyo
  • Email Marketing
  • Email Campaign Setup
  • Google Docs
  • Customer Service
  • Trello
  • Canva
  • Online Market Research
  • Marketing Automation

⭐⭐⭐ VIRTUAL ASSISTANT | CUSTOMER SUPPORT | E-MAIL MARKETER ⭐⭐⭐ I am a highly results-oriented individual with over TWO years of experience in Customer Service and FOUR months of experience as a Virtual Assistant/Strategist. I thrive in team settings and work efficiently to solve customer problems while remaining calm under pressure. I have also learned that I am highly comfortable with being independent and providing only the highest quality of work with minimal supervision. • Professional Attitude: As my references will attest, I have a knack for staying upbeat, regardless of the situation, and do my best to create an environment that is non-judgmental and open. • Passion and Motivation: I have a true passion for customer service and pride in making customers happy. Building relationships and making personal impacts are essential to me. I am also highly motivated to progress in my career and eager to grow and succeed with every position I hold. ✔HARD SKILLS ⭐ E-mail Marketing (Klaviyo) ⭐ Data Entry ⭐ Admin Support ⭐ Customer Service ⭐ Online Research ⭐ Lead Generation ⭐ Project Management (Trello) ⭐ Social Media Management ⭐ Basic Accounting (Xero and Hubdoc) ✔️ DETAILS : ➡ Fluent in English (both in written and verbal) ➡ Proficient in typing ➡ Proficient in Microsoft Offices and Google Workspace ➡ Computer and technical skills (including software knowledge) ➡ Experienced in using Canva and other photo editing tools ➡ Organizational and time management abilities ➡ Administrative skills ➡ Customer service skills ➡ Accuracy and attention to details ➡ Multi-tasking ➡ Self-learner and Flexible My profile won't demonstrate these skills that I can attribute to helping your business be more successful; as a matter of fact, it doesn't prove anything much about me. That is why we should talk and allow ourselves to confirm this. I am here daily. Please drop me an inbox, and let's explore the possibilities of something lucrative in doing business together. Regards, Kristine

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Maaz S.
$6/hr
Maaz S.

Virtual Assistant

5.0/5(23 jobs)
Karachi, SD
  • Trophy Icon Virtual Assistant
  • Social Media Management
  • Cards & Flyers
  • Live Chat Operator
  • Canva
  • Ecommerce
  • Data Entry
  • Graphic Design
  • Social Media Marketing
  • Customer Support
  • Lead Generation
  • WordPress
  • Facebook Advertising
  • Social Media Content Creation
  • Bookkeeping

"Work Hard, Be Fair, And Honest." This is going to be my first job for you and I'll be result-oriented and build a good relationship with you being less gainful. I am a highly results-oriented individual with over 2 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through in my performance each and every day and with the quality of work I provide. I am highly skilled in live chat, email, and phone support. I am familiar with many remote tools such as Zendesk, Freshdesk, LiveChat, Slack, and Hipchat to name a few. I also am a very quick learner and catch on to new systems and programs with ease. Some of the qualities I will bring to your team include: ✅Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective, professional and empathetic manner. My personal KPIs have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions. ✅Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation, and do my best to create an environment that is non-judgmental and open. ✅Passion and Motivation: I have a true passion for customer service and take pride in making customers happy. Building relationships and making personal impacts are important to me. With these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide the out-most work satisfaction and a wonderful working experience with my clients.

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Razeur R.
$7/hr
Razeur R.

Virtual Assistant

5.0/5(3 jobs)
Dhaka, DHAKA
  • Trophy Icon Virtual Assistant
  • Amazon Listing Optimization
  • eBay Listing
  • Shopify SEO
  • Amazon FBA
  • eBay Motors
  • eBay Web Services
  • Amazon Seller Central
  • Linnworks
  • Product Listing
  • SEO Keyword Research
  • Researcher
  • Amazon Webstore
  • Amazon
  • Product Listings

I am holding 5 plus years of experience and worked with 200 plus clients. I have been working as an eCommerce Specialist for a private company and serve end to end tasks to many US, UK, CA and AU based Sellers. Now I have decided to work through Upwork to enhance my services and share my knowledge with respected clients like you. I'm seeking to provide the best possible services to clients within the given time frame and scale their sales through different Marketplaces. I'm extremely creative, Mold myself to be the perfect fit for your work and ready to organize you and your company. ✅ Inventory Automation Platforms: ✓ Channel Advisor ✓ Linnworks ✓ Ecomdash ✓ Sellbrite ✓ Storefeeder ✓ Orderhive ✓ Sellerchamp ✅ Amazon Services include: ✓ Product Listings (Individual, Variation, Bulk Listing, etc.) ✓ Updating the existing listing (Attribute, Suppressed, Quality Alerts) ✓ Content Writing for Product (Title, Bullet Points, HTML Product Descriptions) ✓ listing creation (keyword research listing optimization); bundle and variation creation ✓ Image Processing (Background remove, Resize image) ✓ SEO (Keyword Research, Backend Search Term, Platinum Keywords) ✓ Amazon's A9 product ranking algorithm ✓ Amazon PPC, Deals and Headline ads ✓ creating auto and manual advertising campaigns and tracking results ✓ Amazon FBA management ✓ Shipment creation ✓ Amazon FBA Shipment Reconcile ✓ Store management (Inventory, Ranking, Sales/Traffic Reports, and Shipment) ✓ Other Promotions (Discount, BOGO, Coupon etc) ✓ Data Collection and data entry ✓ Business analysis and reporting ✓ Product/Market/Competitor Research ✓ Inventory planning and replenishment ✓ Product research and analysis ✓ Returns and A-Z claim Management ✓ Case and Conflict Management ✓ Issue resolving by communicating with Amazon ✓ Review and Feedback management. ✓ Performance monitoring and business reporting ✓ Amazon seller central(North America, Europe) ✅ eBay services include: ✓ Listing Writing with SEO ✓ Listing with Multiple Variations ✓ Listing via File Exchange or CSV ✓ eBay File Exchange ✓ Create Listing on eBay Motor ✓ Create Listing on Ink frog ✓ Product Research and Sourcing ✓ Promotions and Ads ✓ Data collection and Data entry ✓ Template Designing ✅ Other services include: ✓ Walmart ✓ Shopify ✓ ETSY ✓ Overstock ✓ Salsify ✓ Newegg ✓ Fingerhut ✓ Wayfair ✓ Houzz ✓ Wish ✓ Range Me ✓ Woo Commerce ✓ Virtual Assistant ▢ I always make my clients delighted by providing maximum quality and satisfaction. ▢ I am a goal oriented and result driven person. ▢ I ensure following satisfactions for my clients: ▢ If you want a multi-talented and highly skilled expert level Virtual Assistant then I'll be the best choice for you!!! ✓ Quality ✓ Expected return ✓ Professionalism ✓ Flexibility ✓ Honesty ✓ And hard work Thank you.

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Hannah C.
$25/hr
Hannah C.

Virtual Assistant

5.0/5(31 jobs)
NIA Valencia, BUKIDNON
  • Trophy Icon Virtual Assistant
  • WordPress
  • WooCommerce
  • Dropshipping
  • Social Media Management
  • Data Entry
  • Data Encoding
  • Administrative Support
  • Shopify
  • Market Research
  • Google Docs
  • Ecommerce Website
  • Website Migration
  • Website Content

Jack-of-all-Trades Virtual Assistant | Expert in YouTube Channel Optimization, Wordpress, & Shopify eCommerce Product Management With OVER 13,000 HOURS OF WORK here in Upwork, a 100% 🔥 client satisfaction rate, and a 100% 🔥 Job Success Score! Hi! I'm Hannah C., a full-time virtual assistant with a wide range of skills and an all-rounder experience with YouTube SEO and Account Management, WordPress Website Development, Design, and Administrative Management, General Dropshipping, Woocommerce, Corecommerce, and eCommerce Product Management, Digital Marketing, Business Marketing Management, TradeShow Marketing Product SEO, Shopify Product Management, Data Entry Specialist, and Social Media Management. A Graduate of a 4-year Course in Bachelor of Science in Information Technology. A former Transcriptionist and a Data Entry Specialist in an online Note Taking Express Company. I'm a certified YouTube Management Expert that is capable to grow your YouTube channel and videos with latest YouTube Algorithm and SEO strategy for massive results. I have optimized over 4,000 videos and grow a channel from 100k subscribers to over 9 million subscribers in a span of 3-4 years. ✅YouTube Channel Set Up ✅YouTube Keyword Research (using vidIQ & TubeBuddy) ✅Title, Description, Tags, Thumbnail A/B Testing ✅Channel audit & YouTube analytics ✅Overall Channel Management ✅Competitors research and market analysis ✅Video optimization (Description, Tags, Endscreen Elements, Playlist, Product Links) ✅YouTube SEO ✅Video Rank on YouTube ✅Video Rank on Google ✅Video Topic Keyword Research ✅YouTube channel customization (Full Profile) ✅ Generating YouTube video daily ideas accurate to your Channel ✅Monetization eligibility ✅YouTube copyright claim protection and remove ✅YouTube display ads ✅ Scheduling videos for daily publish Aside from working with YouTube management, I am also an expert in Product management both in Wordpress and eCommerce websites like Shopify. ☑ Creating eCommerce Stores from scratch ☑ Optimizing website theme and products ☑ Optimizing and Adding Products from provided product catalogs ☑ Modifying product prices, descriptions, and templates ☑ Uploading High definition high-quality product images ☑ Updating a LARGE amount of product inventory on a Woocommerce website ☑ Finding inventory numbers in a Google doc by referring to the product SKU ☑ Updateing product sheet and indicate items that have been updated ☑ Updating inventory numbers of simple and variable products in WooCommerce for WordPress ☑ Adding WordPress Tags to products ☑ Adding an Attribute to products (not used for product variations) ☑ Optimizing formatt issues in the Product Description SKILLS: Virtual Assistant Digital Marketing Web Development and Web Design Content Management YouTube Account Manager Project Management Amazon Product SEO Shopify Product Management General Dropshipping using Oberlo, Aliexpress, Alibaba, Shopify WordPress Website Management Build Shopify Websites Publishing Blog Post Lead Marketing for Specific Businesses Social Media Business Marketing Management Social Media Management Data Entry Specialist | Data Mining | Data Scraping Web Research | Marketing Research Managing YouTube Account (General YouTube Optimization) STRENGTHS: ☆ ATTENTION TO DETAIL ☆ EFFICIENT ☆ TRUSTWORTHY ☆ FUN TO WORK WITH ☆ KIND-HEARTED Looking forward to working with you in the future. HC.✨

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Ethelgine R.
$7/hr
Ethelgine R.

Virtual Assistant

4.9/5(7 jobs)
Quezon City, METRO MANILA
  • Trophy Icon Virtual Assistant
  • Email Handling
  • Online Chat Support
  • Customer Service
  • Email Support
  • Communication Etiquette
  • Checking Order Status
  • Customer Satisfaction
  • Social Media Website
  • Email Communication
  • Virtual Assistance
  • Administrative Support
  • Multitasking
  • Answered Ticket

I'm Ethel from Manila, Philippines. I'm doing freelance work since 2018. I am an experienced Virtual Assistant and Team Lead who is passionate about my work. Career trajectories are a funny thing. Job ads promise a steady ladder path to success. Mine, though, appears more like the ECG results of a cardiac stroke patient— irregularly spiking and yet against all odds, it brought things back into a full circle. But I’m getting ahead of myself. You see, I’m a dentist by training. I spent 8 years in school learning everything from broad life sciences to specialized geriatric oral care. Yet after graduating, I ironically ended in a field that is the complete 180 of the more 1:1, up-close-and-personal nature of my profession. I got hired in the BPO industry. (Can anything get more faceless and remote than that?!) Strangely though, I found myself doing remarkably well at my job. At a local telecoms company, I was promoted twice (CSR to Escalation, and then to Team Lead) within a year. In 2005, I worked for the US-based account Microsoft Xbox. From a frontline agent, I was promoted to Quality Specialist— first in Quezon City, and then in Clark, where we pioneered an additional site by virtue of QC’s strong showing. In a little over a month since we started, we achieved an astounding 85%+ quality rating. (For context, the average regional account performance is 55%-80%) I partly attribute this success to all my years of dentistry— I thrived in delicate, pressure-filled situations. I leveraged the critical need for detail-orientedness into the job (God knows how the tiniest misalignment in the mouth can wreak havoc on my patient’s bite!). I even excelled in empathy and active listening because I have always been keyed in into my patients’ comfort levels and sensitivities. Getting promoted to Quality Supervisor in 2009, and then Team Manager for another account in 2011, allowed me to continue mentoring while giving me a deeper perspective of the operational and client relations side of the business. My lateral movement to Recruitment in 2016 enriched my understanding of workplace standards and trends, as well as strengthened my administrative skillsets. After 13 years that saw me through 3 successful company acquisitions, I opted to transition to online freelancing to take better control of my time. Between 2018 and the present, I worked in various roles that ranged from customer service to sales to B2B. I am excited to bring to the table all these experiences. I am dedicated, hard-working, fast learner, loyal and a team player individual. I strive in a postive workplace but I can also work under pressure with integrity. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: ✅Customer Care ✅Email Handling ✅Chat Support ✅Technical Support ✅Customer Care ✅45 WPM with 99% accuracy Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Slack Zendesk Salesforce - Omni Gladly Laravel Ship Station Shopify, eBay Facebook WordPress Taleo Clickbank PayPal ConvertKit I've always believed that every customer deserves to be happy and it is possible if we provide good customer service to them. Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. I'm looking forward to working with you!

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Margaret G.
$85/hr
Margaret G.

Virtual Assistant

5.0/5(45 jobs)
Grand Rapids, MI
  • Trophy Icon Virtual Assistant
  • WordPress
  • Marketing Automation
  • Email Marketing
  • Social Media Management
  • Photography
  • Messenger Marketing
  • 17hats
  • Process Improvement
  • Microsoft Office

Hello! Are you a Solopreneur/Small Business that is overwhelmed with the plethora of tasks that it takes to keep up with your business/passion? Let me help - I’m equal parts creative and techy. I have a honed design eye as well as a strong aptitude and appetite for learning software. I bring 20+ years experience to the table. I dual tracked as the owner of my own photography studio along side a corporate world position. In August of 2019, I left my corporate job to run both my photography and virtual assistance businesses full time. Owning my own business has given me years of experience in online innovation - to do business in the past two decades it was essential to keep up with the ever changing online landscape. My corporate experience was with a single company working in a variety positions including process improvement, project coordination, business analyst, software system setup/administration. The last six years of my corporate track was working remotely via telecommuting. I thrive learning software, systems, and embracing change. Innovation is my happy place, and I see it as a form of creativity. I want to learn the overall big picture of your business and understand your pain points. I excel at identifying ways I can assist and/or streamline the parts of your business that bring you less joy so that you can focus on the areas that energize you and move your business forward. I’m a bit obsessed with creating business systems and harnessing the amazing tools for online automation that fit your business and will keep it humming without taking over your life. If you are ready to let go of doing it all yourself. Let’s talk! Skills: Website Support: - Tech savvy skills for design/layout, page builds, plugins and backend theme tweaking. Wordpress (using page builder Thrive Architect, Elementor), all in one website platforms - Wix, Weebly, SquareSpace, Showit.) - Setup of website client booking/scheduling systems (Calendly, CRM native schedulers, Omnify, Simplybookme) Workflow, systems and process improvement: - 17hats, Dubsado, Honeybook - account set up and automation/work flow build out. - Setup of online forms to make your business run smoother. (Machform, Paperform, Typeform, Google forms) - Project and Task management (Trello, Clickup, Asana, Process Street) - Digital asset organization and management. (Google suite, Dropbox, Trello, Evernote, Lightroom) - Productivity Tools - Evernote, Slack, Zoom, Skype, Gotomeeting, Google/Apple/Microsoft tools for word processing, spreadsheets, and presentations. Marketing: - Email marketing setup and implementation. (Active Campaign, Mailchimp, Mailerlite, Madmimi, Constant Contact) - Pinterest Marketing - set up and support. - Marketing automation - building opt-in, thank you, sales, and order pages. (Website page builders or stand alone tools) - Facebook Messenger Chatbot Marketing. (Manychat, Mobile Monkey) - Digital collateral design and layout for website, marketing and social media. (Photoshop, Canva, Affinity Publisher, Keynote) - Marketing video (Animoto, Filmora, Shakr, Camtasia) Imaging: - Advanced photo editing skills. (Lightroom, Photoshop, Affinity Photo) - Photography - portrait, product, and stock. - Screen recording tutorials - for on boarding clients or training staff. (Camtasia, Loom, Cloudapp) Online Course setup and support: - account and course build out - (Member Vault, Kajabi, Thinkific, Teachable) - video editing - graphics creation

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Nicolle H.
$75/hr
Nicolle H.

Virtual Assistant

5.0/5(47 jobs)
Kallaroo, WA
  • Trophy Icon Virtual Assistant
  • Copywriting
  • Social Media Management
  • Content Creation
  • Copy Editing
  • Proofreading
  • SEO Writing
  • Concurrent Versions System
  • Writing
  • Researcher
  • Website Content
  • Search Engine Optimization
  • Australian English Dialect
  • Blog Content
  • Blog Writing

A keen love for the English language, paired with an exceptional level of attention to detail, have been ever-present in my life. I'm degree qualified and have invested significantly into my continuing education. I've worked in various roles throughout my career, most of which have involved copywriting and editing as key responsibilities. This has provided me with extensive writing experience across various industries, and native fluency in both UK and US English. I've been involved with numerous digital agencies and managed teams of writers across multiple major cities, globally. The experience I've gained over the past 15 years has been invaluable and my passion for copywriting continues to reach new heights. I've a significant portfolio and an array of references which I am happy to share upon request. I possess great organisational and time management abilities and exceptional communication skills. I pride myself on delivering work of a consistently high standard and being the Upworker you can rely on. Let's chat!

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Thomas P.
$57/hr
Thomas P.

Virtual Assistant

5.0/5(3 jobs)
Pasadena, CA
  • Trophy Icon Virtual Assistant
  • Project Management
  • Event Management
  • Event Planning
  • Copywriting
  • Administrative Support
  • Calendar Management
  • Proofreading
  • Email Etiquette
  • Telephone Handling

I am a meticulously organized Virtual Assistant and innovative Event/Project Planner. While you consider what I may do for you, please allow me to offer the following. For the past 15+ years, I have served dozens of clients and thousands of guests/employees in hundreds of venues and organizations, across the country. I can assist you Personally, or your Corporation, Social Endeavor, Association or Non-Profit Agency with tasks such as, but not limited to: • managing personal, family & business calendars and appointments • facilitating brainstorming sessions and conference/event planning meetings • creating realistic budgets and tracking expenditures • designing themes, logos, invitations, badges, etc. • building custom visual presentations (slide decks) • selecting vendors (including keynote speakers and entertainers) and venues and negotiating contracts • coordinating and supervising vendors, venue and residence personnel • designing and assembling gift/swag bags • creating event timelines, virtual calendars, seating charts, cuisine experiences, etc. • coordinating technical design and production stage management • booking and managing travel & lodging requirements I thrive on managing projects and events, as well as organizing teams and communities. I can accomplish this remotely and am pleased to travel (Anywhere You Want Me To Be) to produce any live experience! Cheers!

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Anatolii P.
$40/hr
Anatolii P.

Virtual Assistant

5.0/5(6 jobs)
Chernivtsi, CHERNIVTSI OBLAST
  • Trophy Icon Virtual Assistant
  • Adobe Premiere Pro
  • Adobe After Effects
  • Video Editing
  • Animation
  • 2D Animation
  • Motion Graphics
  • Blender
  • Maxon Cinema 4D
  • Mocha Pro
  • Advertisement
  • Audio Editing
  • 3D Game Art
  • Autodesk 3ds Max
  • Character

I'm a video editor My skills: 🔹2d animation 🔹flat animation 🔹info graphic 🔹Video editing 🔹 Promo Video 🔹 Commercial Video 🔹 Testimonial Video 🔹 Brand Video 🔹 Vlogs video 🔹 Tutorial Video 🔹 Live Action Video 🔹 Video Presentation You'll get high-quality services for the affordable price and within incredibly short terms. Let’s get started ⬅️

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Jill S.
$40/hr
Jill S.

Virtual Assistant

5.0/5(2 jobs)
Monrovia, CA
  • Trophy Icon Virtual Assistant
  • Social Media Management
  • Social Media Content Creation
  • Canva
  • Technical Project Management
  • Project Management
  • Agile Project Management
  • Mobile App Development
  • Social Media Marketing
  • Social Media Content

Jill-of-all-trades here to help you with Virtual Assistance, Project Management, Social Media Content Creation, & everything in between. That means I can: * handle your digital administrative tasks efficiently & securely * manage a technical project using Agile/Scrum methodology • help you build up your small business • create engaging imagery & short form video UGC for your socials • design & build you a website prototype • create branding materials (decks, flyers, posters, etc.) I have 4 years of experience working in startups & have worn every type of hat imaginable. I have overseen the development mobile application from start to fruition (check it out in my work samples). I especially enjoy creating operational strategies to optimize the flow of standard processes, including maintaining harmony and communication standards within a tight-knit team.

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Nicholas N.
$45/hr
Nicholas N.

Virtual Assistant

4.9/5(23 jobs)
Kiambu, KIAMBU
  • Trophy Icon Virtual Assistant
  • Graphic Design
  • Mobile App Development
  • Adobe Illustrator
  • Adobe Photoshop
  • WordPress
  • HTML
  • Photo Editing
  • Social Media Marketing
  • Kotlin
  • Microsoft Excel PowerPivot
  • Web Design
  • CSS
  • Search Engine Optimization
  • Web Development

20+ years of great and very successful web design. Kenyan based web developer. I'm an experienced Web Engineer and expert in Web Designing, Graphic Designing, Development, and Execution in a wide range of Static & Dynamic Web Sites on different platforms such as Photoshop & illustrator Designing, HTML, CSS, Bootstrap, WordPress + WooCommerce and Core PHP. Have a project you'd like an expert wordpress developer to help you work on? Reach out to me and lets discuss about your project. I really look forward to hearing from you. Feedback from real clients: "Nick was super-responsive and did a great job. He was not only fast and reliable, but he acted pro-active, canny, and effective at any time, too. I'm looking very much forward to our upcoming collaborations." "Nick is such a proffesional. 100% recommended!" "I had a great experience working with Nicholas. He delivered within the scheduled time and his output was amazing. He was also very responsive in my communication with him. I will definitely work with him in future projects" "Wonderful experience working with Nick. Did everything and more than expected. He is truly a DIVI expert and bent over backwards to execute vision for the site. Highly recommend him."

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Rose A.
$45/hr
Rose A.

Virtual Assistant

5.0/5(17 jobs)
Boston, MA
  • Trophy Icon Virtual Assistant
  • English Proofreading
  • Text Formatting
  • Book Editing
  • Writing
  • Copywriting
  • Copy Editing
  • Email Copywriting
  • Editor
  • Organizer
  • Streamline
  • Data Entry
  • Life Coaching
  • Survey

My expertise lies in being able to help others with revisions, edits and copywriting for all types of writings. I provide assistance to my clents with all kinds of works from structured college papers to creative writing projects and especially short stories and books. I also write copy for websites and sales funnel pages and create SOPs. I am also an expert with Dubsado! I am a self published author on Amazon. I have experience with properly formatting an ebook and paperback book versions to meet KDP requirements ready to upload. I am very flexible when it come to a starting time and the length of time a project can take. I stick to strict deadlines and I am willing to provide as many edits as needed so that we can have the best version possible! I am very detail and goal orientated. I value communication and intregrity to the fullest. I believe in providing full transparency with every project that I take on because it's importanct to me that we both have the best experience. I am always up for a challenge since its the best way to live and grow as an individual! “ Life is all about problems and solutions; it's the way that you move through them that ultimately matters”-Rose Aris

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