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  • $45 hourly
    Hi! I'm a full-time VA working with long-term clients and available for one-time projects (both in and outside of Upwork). I provide admin and sales support, list building, data entry, CRM support, and more. I have worked with multiple startups to help establish SOPs for admin and account management. Data entry and data clean-up are some of my favorite tasks, and I have assisted with Salesforce data clean-up for several businesses. I am in Salesforce's Trailhead in preparation to obtain my Salesforce Administrator certification. Before becoming a VA, I worked in sales for ten years (pharma and dental), where I consistently ranked in the top 10% of sales reps nationwide. Additionally, I have several years of support in administrative and operations roles. I left sales because I never loved sales, and realized I was enjoying the administrative aspects of the job more than the actual sales. I would love to learn about you and your business and find ways we could work together. I look forward to hearing from you! Best, Melissa Glander
    Featured Skill Administrative Support
    Customer Service
    Online Chat Support
    Email Support
    Sales
    Salesforce CRM
    Customer Support
    Salesforce Lightning
    Phone Support
    Salesforce Marketing Cloud
    Online Research
    Data Cleaning
    Data Entry
    Microsoft Office
  • $50 hourly
    I work as a virtual personal assistant for high-level executives, managing busy calendars, & scheduling/confirming meetings & appointments for very fast-paced lifestyles. I adapt to meet the individualized needs of each of my clients - including researching & booking both domestic & international travel, creating & proofreading contracts, coordinating a podcast, managing social media profiles, overseeing accounts and billing, reading & giving feedback on scripts, and light graphic & web design (Wix, Canva, Squarespace). I bring my creativity and varied skill-set to each of my jobs, and the willingness to learn & continue to grow. I also worked for 3 years in an administrative & coordinator position in an educational setting. There, I was promoted twice, each time with a 25% pay increase. What sets me apart is that I work quickly & accurately. My work is detailed & comprehensive. I also have experience with creative writing (reviews for online publications, scripts for the entertainment industry), as well as transcription (interviews, etc.). Most recently, I have worked as a freelance screenwriter for production companies & actors. I am extremely detailed in researching & organizing data, setting meetings to ensure no double-bookings, and following-up on emails, projects, etc. I have completed comprehensive data entry (such as from hardcopy forms, handwritten cards, business cards, or web data) into spreadsheets. I am fluent in English, and have proficient copy-editing skills in English spelling & grammar. I am professional & friendly in all communication - whether written or oral. I have a typing speed of 70-80 WPM. I am extremely familiar with Microsoft (Docs & Excel), Google (Docs, Sheets, Forms), and use them on a daily basis. I have used FileMaker, Sugar CRM, Empower, & 8x8 VirtualOfficeVoicemails on a daily basis, and run reports or analyzed data from them. I am also familiar with mail-merge apps to send mass e-mailings (such as Yet Another Mail Merge), as well as teamwork apps such as Notion, Asana, Slack, & ClickUp. I also have a background in customer service, and am friendly, responsible, & positive. I am flexible with time (mornings, evenings, weekends), and extremely communicative.
    Featured Skill Administrative Support
    Draft Correspondence
    Screenwriting
    Creative Writing
    Google Sheets
    Google Docs
    Microsoft Office
  • $11 hourly
    Hello, my name is Elizabeth. I have over ten years in the customer service field, including being a Team Leader over seven co-workers. I have over six years of experience as a Test Plan Engineer. I have experience with both automatic and manual testing in QC and QA, which makes me very detailed oriented. I am a reliable, self-motivated individual. I work hard in any task I'm given. I am fluent in English, French, and Creole. I have good office skills and work well in fields such as translation, typing, internet researching, data entry, and various customer services. I type 65 wpm with a 98% accuracy. I enjoy working with customer support and love working with data and information.
    Featured Skill Administrative Support
    Database
    English to Haitian Creole Translation
    English to French Translation
    Photo Editing
    Customer Service
    Quality Control
    Data Entry
    Creative Writing
    Data Analysis
    Customer Support
    French
  • $25 hourly
    20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
    Featured Skill Administrative Support
    Payroll Reconciliation
    Stripe
    Google Sheets
    Google Docs
    Multitasking
    Event Management
    Task Coordination
    Partnership Development
    Leadership Development
    Supervision
    Email Communication
    Customer Support
    Freshdesk
    Phone Support
  • $60 hourly
    Looking for a QuickBooks ProAdvisor accountant that can take stress away from your daily life? Someone that has been able to increase productivity by 200% - 300% and increase cost savings by 200%+? We are a great fit if you are thinking โค๏ธ I am tired of spending so much time on my books. โค๏ธ I want to make better decisions based off the numbers. โค๏ธ Iโ€™m not an expert but want to learn more. โค๏ธ I want to have someone that I can trust in my corner. โค๏ธ My books seem to become more of a mess every day. โค๏ธ Growing my business is my top priority. Working with me, you will โœ”๏ธ Learn more about your financial position. โœ”๏ธ Understand where your company is at any given time. โœ”๏ธ Know where you are compared to the market. โœ”๏ธ Receive constant feedback. โœ”๏ธ Have full transparency. โœ”๏ธ Learn how to use QuickBooks. โœ”๏ธ Gain more confidence in your knowledge. โœ”๏ธ Be able to make better decisions. Not every business is a client, some indications that we may not be a good fit include โ˜ข๏ธ Not worrying about your accounting practices. โ˜ข๏ธ Doesnโ€™t want to understand QuickBooks Online in greater detail. โ˜ข๏ธ Are happy with where your company stands. โ˜ข๏ธ Doesnโ€™t like to ask questions to understand how the company can become better. My background in numbers ๐Ÿ’ฐ Increased efficiency and productivity by more than 200%. ๐Ÿ’ฐ Increased cost saving by 300%. ๐Ÿ’ฐ 70% increase in customer retention. ๐Ÿ’ฐ Increased staff retention by 20%. About my company, Esvea Solutions We care more about integrity over all other things and want you to succeed. Our focus is the use of QuickBooks and the APPs associated with the program. We are able to clean your books, reconcile, service payroll and get/keep you compliant. SOUNDS LIKE A FIT? NEXT STEPS Click the green โ€˜Invite to Jobโ€™ button in the top right corner of the page. Expertise: โญ QuickBooks Setup โญ Book Cleanup โญ Setup and Modify Chart of Accounts โญ Bank and Credit Reconciliations โญ Manage Accounts Receivables and Accounts Payables โญ Customer, Vendor, and Product Service List โญ Create Invoices and Bills โญ Employee Payroll โญ Receipt collection and management โญ Manage Sales & Purchases โญ Budgeting โญ Cash/Accrual Basis Reports for Management (Weekly, Monthly, Quarterly, Yearly)
    Featured Skill Administrative Support
    Light Bookkeeping
    Bookkeeping
    Accounting Basics
    QuickBooks Online
    Accounts Payable Management
    Bank Reconciliation
    Financial Accounting
    Accounting
    Accounts Receivable
    Account Reconciliation
    Intuit QuickBooks
  • $15 hourly
    I have 18 years of experience in the BPO industry and Remote. Handled various programs including Sales, Customer Service, Technical Support and Outbound campaigns. 12 years experience in Team Handling in Corporate and Remote.Earned leadership status by setting inspirational goals and setting examples.Superb organizational, motivational, management and time management skills. DIALER & CRM USED; Quick Books, Hubspot, Talk Desk ,Mojo, Xencall, Callshaper, Vulcan7, Kixie, Open Phone,Ring Central, GoHighLevel, NICE and SalesForce, Pipedrive, SAGE CRM, SmartLead and Call Tool. As a Team Lead, I do Performance and Motivational Coaching. Performance Improvement Plan ( PIP) I can work following any time zone. I can deliver less than 40 hours a week. I am also available during weekends. Experienced in HR position responsible for identifying qualified agents, conducting interviews one-on-one and over the phone as well. Admin tasks like preparing contracts and job offers. Sales experience on Solar Panel. Combination of sales and Customer Service experience on hard-selling VOIP products. Sales experience in student loan consolidation. Experienced as Quality Analyst for TSR/CSR account before becoming a Team Lead. REMOTE: : April 2016 โ€“ Present. Total of 7 years in Admin Tasks, Sales, Cold Calling and appointment setting experience. 2 years and 9 months Operations Supervisor for Sales Program Medicare Advantage. 2 years experience as Sales Team Leader for Cold Calling, Lead Generation and Appointment Setting projects based in New York. The role includes intensive 1 on 1 Coaching, Performance Review and Close live monitoring. Experienced VA, Real Estate Australian and US-based client. Responsible for preparing contracts, uploading and downloading files requested, and answering and checking client emails. Receiving calls- inbound. Appointment setting. Total of 8 years of Remote Sales Experienced in B2B, Lead Gen campaigns, Cold Calling appointment setting for Real Estate Companies , Security Services in Australia, SOLAR Panel ,Insurances , Merchant Services and Credit Repair. โ€“ B2B and B2C
    Featured Skill Administrative Support
    Cold Calling
    Online Chat Support
    Customer Service
    Email Communication
    Scheduling
    Cross Functional Team Leadership
    Lead Generation
    Data Entry
    Appointment Setting
  • $32 hourly
    Savvy, corporate-trained Virtual Assistant with 8 years Executive Assistant and Office Management experience, and 10 years Virtual Assistant experience. Offering a wide varied of virtual assistant services designed to meet the needs of busy entrepreneurs and small business owners who need executive level assistance. My expertise includes: - Basic Bookkeeping: A/P , A/R, and Monthly Account Reconciliations - Calendar and Email Management - Document Preparation - Data Entry - Ad-hoc tasks Whether it was managing the day-to-day of a three person office, or working for a large corporation with several thousand employees and offices around the country, I've successfully worked with all levels of staff. I provide the quality support services needed to take you and your business to the next level. My name is Debra Parker VA - your go-to Virtual Assistant. Whatever the need, no job is too small! Professional Highlights: - 8 years proven executive administrative and office management experience - 10 years virtual assistant experience - Bookkeeping: A/R, A/P, Expense Reports, Monthly Bank Reconciliations - Computer skills: MS Office; Google Suite; QuickBooks Online - Calendar and email management - Online research and data entry - Adapts quickly to new challenges, manages multiple projects, and meets strict deadlines - US citizen. Native Language - English - Specialized Associate of Arts Degree in Fashion Design and Construction *Currently not available for full-time positions *Phone work/phone calls as a service is not available at this time *Due to full-time commitments during regular business hours, services are rendered Monday - Friday after 4 pm Pacific Time
    Featured Skill Administrative Support
    Expense Reporting
    Accounts Payable
    Accounts Receivable
    Google Workspace
    Online Help
    Light Bookkeeping
    Microsoft Office
    Typing
    Data Entry
  • $30 hourly
    I have administrative and marketing experience and am proficient in Microsoft programs. I can assist with email marketing, social media, blogging, scheduling, and data entry. I am comfortable in fast-paced, high-stress situations requiring attention to detail and timely follow-through. I am a fast learner and great at multi-tasking. I would love the opportunity to work with you.
    Featured Skill Administrative Support
    Social Media Content
    Draft Correspondence
    Task Coordination
    Client Management
    Inventory Management
    Bookkeeping
    Customer Service
    Google Workspace
    Virtual Assistance
    Microsoft Office
    Data Entry
  • $33 hourly
    I have completed multiple Upwork tests and scored in the top 20% in Virtual Assistant. I specialize in data entry and web research. I am tech savvy and a quick learner. I am known for my attention to detail and problem-solving skills. I specialize in MS office, Salesforce, Infusionsoft, Youtube transcriptions, LinkedIn management, Facebook group/page management, Quickbooks Online, Airbnb, Flowspace Inventory management, and G Suite. I also have experience with monday.com, Asana, Slack, and Teamwork,Cloze,Mailchimp, Shipstation, Instagram, Active Campaign, and Wordpress. My main client as of now is a startup in the cryptocurrency space.
    Featured Skill Administrative Support
    Salesforce
    Customer Relationship Management
    Bookkeeping
    Email Communication
    Data Entry
    Microsoft Excel
  • $35 hourly
    20+ Years Of Virtual Assistant & Customer Service Experience I focus on providing reliable, thorough and honest VA work for positive impact businesses. ๐Ÿฅ‡ "I have had the pleasure to work with Caoimhe on many occasions. She has always been very professional, punctual and always delivered before the deadline which I truly appreciated! She has helped with highly sensitive project proposals and always offered her expert advice to accommodate tasks and ensure the best possible result for everyone involved. I wish her a lot of success on her ongoing professional endeavours - everyone will be lucky to have her on their team!" - Elina Grave, Professional Digital Partnership Manager Hi, I'm Caoimhe, from Ireland ๐Ÿ‡ฎ๐Ÿ‡ช I offer a variety of virtual assistant services and solutions to help businesses and organisations make more time for what they do best. Here are a few highlights of the areas I can help you with: โ˜ž Customer Service โ˜ž Email Management (I love an empty inbox!) โ˜ž Internet Research โ˜ž Social Media Maintenance โ˜ž Proofreading & Editing โ˜ž Report Writing โ˜ž Travel Planning โ˜ž Light Bookkeeping โ˜ž Calendar Management โ˜ž Personal Life Management โ˜ž Digital Marketing Support โ˜ž Transcription I'm a native English speaker with an honours Bachelor's degree in English. I have a personal interest in the study of language and am meticulous about grammar and punctuation. I would consider myself to have exceptional editorial and research skills. My background includes 20+ years of virtual assistant and customer service experience. Over the last few years, some of the roles I've been in have been Virtual Assistant, Event Producer, Community Outreach Officer, Data Researcher, Editor, Proofreader and Web Administrator. I consider some of my greatest strengths to be honesty, reliability, loyalty, conscientiousness and my love of organisation! You can rely on me to get the job done well and on time. ------ ๐Ÿฅ‡ "Caoimhe worked for me as an event producer, PA, and hospitality manager since September 2016. I have no hesitation in recommending her, as she is highly responsible, conscientious, dedicated, detail-oriented and a great host. She would make an excellent choice!" - Tobias Slater, Managing Director for The Summer House Weekend ------ Tech Details: I use an Apple MacBook Air and have a 100MBPS wifi connection. Some of the platforms I can help you with include: โœ” Social Media (Facebook, LinkedIn, Instagram, Pinterest, Twitter, YouTube) โœ” Scheduling (Calendly, Doodle, Hootsuite, CreativeStudio, Buffer, LearnCube) โœ” Customer Relationship Management (Hubspot, ActiveCampaign) โœ” Event Planning (Eventbrite, MeetUps, Brown Paper Tickets, Egencia) โœ” Task Management (Evernote, Trello, Asana, ClickUp) โœ” Cloud Storage (Dropbox, Google Drive) โœ” Admin & Email Management (Google Suite, Microsoft Office, Streak, Mailchimp, Airtable) โœ” Communications (Zoom, Skype, Slack, Voxer, Whatsapp) โœ” Light Bookkeeping (Wave, Paypal, Stripe, QuickBooks) โœ” Website Maintenance (Squarespace, Wix, Carrd) โœ” Design (Canva, LucidChart) โœ” Marketing Management Tools (Sellics) โœ” Cloud-based Data Entry (Fastfield) Thanks for learning about me. If you'd like to work with me, please invite me to your job. I look forward to freeing up more time for you! Caoimhe Goggins
    Featured Skill Administrative Support
    Editing & Proofreading
    Travel Planning
    Customer Service
    Report Writing
    Social Media Plugin
    Project Management
    Scheduling
    Light Bookkeeping
    Data Entry
    Email Support
    Google Docs
    Google Sheets
  • $23 hourly
    I am experienced in working for an environment demanding strong organizational skills. Committed to providing exceptional customer service. Detail-oriented and resourceful in completing projects, able to multi-task efficiently. I am reliable and hard working. Proficient in Microsoft Word/Works/Excel/Office, Windows, DocBuild, Easyfile, Profit Manager Software, all aspects of Citrix Agency Anywhere, Entrata, Canva, Venngage, YouGotListings, Zipperagent, Dotloop, Group Me, Slack, Zoom, and Google Workspace (Gmail, Admin, Drive, etc). Eager and able to learn any new tools needed to complete a task. B.A. in Mass Communications from Campbell University, Buies Creek NC (2002).
    Featured Skill Administrative Support
    Communications
    Time Management
    Customer Service
    Data Entry
    Phone Communication
    Google Workspace Administration
    Scheduling
    File Maintenance
    Database Management
    Multiple Email Account Management
    Microsoft Excel
    Typing
    File Management
  • $15 hourly
    ๐™Ž๐™ค๐™˜๐™ž๐™–๐™ก ๐™ข๐™š๐™™๐™ž๐™– ๐™™๐™ค๐™š๐™จ๐™ฃโ€™๐™ฉ ๐™๐™–๐™ซ๐™š ๐™ฉ๐™ค ๐™—๐™š ๐™˜๐™ค๐™ข๐™ฅ๐™ก๐™ž๐™˜๐™–๐™ฉ๐™š๐™™. I create reels and content that feel effortless but are well-planned. With experience in social media management and design, I'll help your brand stand out naturally. Here are the services I deliver with quality ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡ ๐Ÿ”ฅ๐™Ž๐™ค๐™˜๐™ž๐™–๐™ก ๐™ˆ๐™š๐™™๐™ž๐™– ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™š๐™ข๐™š๐™ฃ๐™ฉ & ๐™ˆ๐™–๐™ง๐™ ๐™š๐™ฉ๐™ž๐™ฃ๐™œ Content Creation, Video/Reels Editing, Social Media Scheduling and Management, Facebook Ads Management. Tools: - Strategy & Research (ChatGPT, CopyAI, Snovio, TubeBuddy) - Content Creation (Canva, Adobe Photoshop, Capcut, Filmora, VN Video) - Scheduling (Metricool, Later, Hootsuite, Buffer) - Engagement and Community Management (Facebook, Instagram, TikTok, Youtube, Pinterest) - Staying Updated (Google Trends, Social Media Today, TikTok Creative Center, Blogs, and more) ๐Ÿ”ฅ ๐™‘๐™ž๐™ง๐™ฉ๐™ช๐™–๐™ก ๐˜ผ๐™จ๐™จ๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™˜๐™š & ๐˜ผ๐™™๐™ข๐™ž๐™ฃ๐™ž๐™จ๐™ฉ๐™ง๐™–๐™ฉ๐™ž๐™ซ๐™š ๐™Ž๐™ช๐™ฅ๐™ฅ๐™ค๐™ง๐™ฉ General Administrative Tasks, Data Entry and Organization. Tools: - Google Suite, Microsoft Office, Retool - Slack, Trello, Notion, Loom, Mailchimp, Roundcube ๐ŸŸข Ready to level up your brand? Send me an ๐™Š๐™๐™๐™€๐™ ๐™ค๐™ง ๐™„๐™‰๐™‘๐™„๐™๐™€ or let's discuss the project via ๐Ÿ’ฌ message or a ๐Ÿ“ž discovery call. Let's work together to take your business to new heights!
    Featured Skill Administrative Support
    Data Entry
    Virtual Assistance
    Social Media Marketing
    Social Media Management
    Facebook Ads Manager
    Copy.ai
    ChatGPT
    CapCut
    Canva
    Pinterest
    Facebook
    YouTube Shorts
    TikTok Video
    Instagram Reels
    Content Creation
  • $35 hourly
    As a Sales Manager for more 3 years at the last company I worked, I am hard working and driven to get the job, not only completed but completed to your high level of expectation. My contracts on Upwork have included Social Media Management, Profect Management, basic Wordpress, Executive Assistant, Recruitment, Trello, Slack, BlueJeans conferencing, Google Drive, Asana, Evernote and more. I have worked hard to achieve and maintain my 100% client satisfaction and constantly work on improving my skill set. My strongest skills are, but not limited to, excellent attention to detail; high level of confidentiality; excellent interpersonal and teamwork skills; excellent grammar and writing skills; reliable; organized and self-disciplined; I am super flexible and adaptability to your needs; team management and my secretarial skills are of the highest quality.
    Featured Skill Administrative Support
    Customer Service
    Meeting Agendas
    Scheduling
    Data Entry
  • $10 hourly
    I'm an experienced professional with a strong background in the BPO industry and executive virtual assistance, having spent 7 years providing exceptional support in e-commerce, real estate, and healthcare. Within the BPO sector, I've handled a wide range of customer service roles, both voice and non-voice, and have excelled in frontline customer service, technical support, and retention. Additionally, I've ventured into outbound programs, successfully managing sales and collection campaigns. My key strengths lie in my excellent communication, problem-solving abilities, and adaptability to different roles within customer service. As an executive virtual assistant, I've brought my expertise to e-commerce, real estate, and the healthcare sector, delivering high-quality support to clients in these industries.
    Featured Skill Administrative Support
    Computer Skills
    Customer Service
    BPO Call Center
    Email Communication
    Customer Support
    Sales
    Phone Support
    Call Center Management
  • $25 hourly
    *Registered Nurse (Associate Degree) *18+ years working for Health Insurance Company *HEDIS experience *HIPPA knowledge *Medical Terminology knowledge *Knowledge of CPT and ICD-9 codes *Data Entry skills, good organizational skills, able to enter data correctly with strong attention to detail and able to handle multiple tasks. (Familiar with Microsoft Word and Excel software) * Excellent communication skills, whether in person, by phone or through correspondence. * Detail oriented. * Time management skills, can stay on task and complete work in timely manner. * Dedicated home office with high speed internet, access to computer, printer and phone.
    Featured Skill Administrative Support
    Mental Health
    Quality Assurance
    Nursing
    Interpersonal Skills
    Microsoft Outlook
    ICD Coding
    Microsoft PowerPoint
    Customer Support
    Electronic Medical Record
    English
    Time Management
    Microsoft Word
    Microsoft Office
    Microsoft Excel
  • $35 hourly
    My broad experience in the human resources field in a start up environment means I can do much more than simply maintaining your calendar and setting your appointments. I am ready to get my hands dirty with some projects to help lighten your load, including (but not limited to) project management, drafting job descriptions, drafting communications, research, and event coordination. In my most recent position, I coordinated benefit implementation, new hire onboarding, open enrollment, conducted compliance audits, and drafted an internal leave of absence policy. I am a helper at heart and am happy to dive in to projects to help you keep your focus on strategy.
    Featured Skill Administrative Support
    Communications
    Scheduling
    Virtual Assistance
    Google Workspace
    Form Completion
    Expense Reporting
    Light Project Management
    Data Entry
    Task Coordination
    HR & Business Services
  • $10 hourly
    Hi, my name is Amarachi. I am a talented and versatile virtual assistant. I also have relevant experience in project management, admin support, customer service, and IT support. I have honed my skills on Zendesk, Microsoft Outlook, Microsoft Teams, Slack, Monday, and Google Drive. I have strong managerial skills from working as a production manager for a top clothing brand. Additionally, I have good people skills and excellent work ethics based on professionalism, discipline, diligence, and integrity. Best of all, I am a quick learner. These skills have come in handy in helping small and medium enterprises improve their workflow efficiencies. The key takeaway is that I have the expertise to help you manage people and projects efficiently so you can focus your company resources and effort on scaling your business. Kindly let me know how you would like to proceed.
    Featured Skill Administrative Support
    Executive Support
    Customer Service
    Cold Calling
    Outbound Sales
    Customer Experience
    Virtual Assistance
    Copywriting
    General Transcription
    Email Etiquette
  • $25 hourly
    Hello! Iโ€™m Jayme, a dedicated Executive Assistant with over six years of experience in the eCommerce and Affiliate Marketing industries. I'm passionate about helping businesses succeed, and I'm confident that I can add value to your team. I have a proven track record of increasing product sales through optimized product listings, image and video editing, and persuasive description writing. However, my abilities extend beyond eCommerce support. Iโ€™ve streamlined inventory processes, developed lucrative affiliate partnerships, and provided comprehensive administrative support. Whether I am required to do data entry, online research, or communicate with vendors, I tackle each task with care and dedication. Client satisfaction is my top priority and Iโ€™m committed to exceeding expectations on every project. My proficiency in MS Suite, Google Suite, Shopify, Wordpress, and Adobe Creative Cloud allows me to streamline workflows and deliver high-quality results. Let's discuss how I can help you achieve your goals.
    Featured Skill Administrative Support
    Content Writing
    Image Editing
    Video Editing
    Inventory Management
    Google Workspace
    Adobe Creative Cloud
    WordPress
    Shopify
    Ecommerce
    Virtual Assistance
    Product Listings
    Online Research
    Data Entry
    Microsoft Office
  • $25 hourly
    Hi there! Iโ€™m Ken, a HR Professional with over 5 years of experience. Having practiced in the HR field in different industries, I bring a mix of diversity, professionalism, and a strategic perspective in aligning the HR practice with business goals and service delivery. My areas of expertise lie within core functions of the HR Practice including but not limited to the following. Performance Management. Design, structure, and implementation of a Performance Management Framework which includes Job Analysis and Evaluation. As well as setting of SMART KPI's with clear and objective units of measure. This framework builds a culture of continuous improvement in all operational areas. Employee Engagement. Engaged Employees care about the performance of the company and feel like their efforts make a difference. I facilitate employee engagement through surveys and individual engagement with the goal to facilitate departmental action plans to facilitate better work relations. Strategic Development & Business Partnering. Advise of business decisions based on employee analytics, best practice, and legal frameworks. HR Policy and Handbook Formulation. Design manuals, policies, and procedures as per the business process & practices in line with strategic business goals and legal frameworks. Talent Acquisition Facilitate timely, consistent, and well-coordinated recruitment efforts to identify new hires and conduct a comprehensive onboarding program for staff Employee Experience & Lifecycle Management This involves facilitation of Orientation and Onboarding, Learning and Development and ultimately exit procedures. Reward and Recognition Designing policies around employee recognition, monetary (Sales Incentive Structures) and nonmonetary rewards. Staff Welfare. Facilitate staff welfare through the design of a Welfare calendar and creative initiatives I am particularly well versed in โ€ข HR Data Analytics, reporting & presentation through visual info graphs โ€ข Employee engagement โ€ข Database Management โ€ข Employee and Labor Laws โ€ข HR Information Systems โ€ข Survey design, deployment, and analysis In addition, I am a passionate professional who finds pride in high integrity and dedication to quality and timely delivery. I possess strong research skills and embrace contemporary approaches and strategies in my work! If you are looking for value in your projects, send me an invite today and we can get started on your success journey.
    Featured Skill Administrative Support
    Candidate Sourcing
    Scheduling
    Human Resource Management
    Candidate Interviewing
    Human Resource Information System
    Employee Relations
    Employee Communications
    Editing & Proofreading
    Recruiting
    Resume Writing
    Data Entry
    Market Research
    Microsoft Excel
  • $30 hourly
    "Dani has been an absolute God-send! She is extremely professional, motivated, organized, and dedicated. I'm not exaggerating when I say she's saved my business. She took so much off my plate and helped move me in the right direction. I can't sing enough of her praises!!" ~Briana Melissa Ford "We enjoyed working with Daniella. She is professional and self-aware about the outcome of her work. We appreciate the good work we had with her and can recommend her to other companies." ~Sebastian Herz Over the last couple of years, I have developed a wide range of skills and now I am able to fit myself in multiple roles as well as multitask efficiently. Some of the software I've mastered over time include, G-Suite, Microsoft Word, Microsoft Excel, Dubsado, Shopify, Nifty, Helpscout, SellerCloud, Slack, and Monday. I am very organized and I believe in setting the right priorities and knowing your limits. However, I do not believe in mediocrity, instead, I keep trying to go beyond my current limitations. I am open-minded, a fast learner; always ready to accept and try out new ideas that will improve my skills and output, and an active listener who pays attention even to the smallest of details. I am able to properly manage time and meet deadlines and also capable of self-education in areas of unfamiliarity. I am friendly, hardworking, and enthusiastic. I also place value on loyalty and honesty, in the discharge of one's duties. Above all, my ultimate goal is the satisfaction of my client, and I would do everything I can to make sure they get the best service I can render.
    Featured Skill Administrative Support
    Time Management
    Shopify
    Client Management
    Human Resource Management
    Proofreading
    Phone Communication
    Community Management
    Personal Administration
    Customer Service
    Email Communication
  • $18 hourly
    Ever wondered how successful business owners avoid the 16-hour workday trap? Hereโ€™s their secret weapon: a dynamic and detail-oriented virtual assistant like me who goes above and beyond expectations. I'm not just a problem solver but a dedicated ally with a can-do attitude. My one and only commitment? Your success. Ready for the peace of mind that comes with a smoothly running business even while you catch some Zs or chill on a well-deserved vacation? If that's a resounding yes, let's dive into the services you need help with: ๐Ÿ‘‰ ADMIN SUPPORT โœ“ Data Entry (any niche) โœ“ Virtual Assistance (Executive, Administrative, e-Commerce, General, and Personal) โœ“ Transcription โœ“ PDF Conversion โœ“ General Research Services โœ“ Market Research (Quantitative & Qualitative) โœ“ Team management โœ“ Planning and Execution ๐Ÿ‘‰ E-COMMERCE โœ“ Dropshippingย  โœ“ Shopify ย  โœ“ eBay Seller Hub Account Management โœ“ Amazon Seller Central Account Management (FBA, FBM, and MCF) โœ“ Walmart Seller Center Account Management ย (WSC) โœ“ Product Reviews โœ“ Order Processing and Fulfillment โœ“ Product Research and Listing โœ“ Supplier Communication ๐Ÿ‘‰ CUSTOMER SERVICE โœ“ Email & Chat Support (sales & eCommerce) โœ“ Community Management โœ“ Content Moderation โœ“ Customer Success (CS) ๐Ÿ‘‰ SALES & MARKETING โœ“ Lead Generation (any niche) โœ“ List Building and Prospecting / Data Mining (any niche) โœ“ Email Outreach โœ“ Digital Marketing โœ“ Search Engine Marketing (SEM) โœ“ Search Engine Optimization (SEO) ๐Ÿ‘‰ RECRUITMENT/ HIRING/ TALENT SOURCING โœ“ Indeed โœ“ UpWork โœ“ YT jobs ๐Ÿ‘‰ YOUTUBE, PODCAST & BLOG โœ“ Topic/ content research and planning โœ“ Lead prospecting & guest outreach โœ“ Sponsorship communication โœ“ Channel and video analytics (audience, content, and research analysis) โœ“ Community moderation / commenting and posting โœ“ Post production review โœ“ Show notes โœ“ SurferSEO ๐Ÿ‘‰ WEBSITE BUILDING AND LANDING PAGE SETUP โœ“ Kajabi โœ“ Hubspot โœ“ Mobirise ๐Ÿ‘‰ OTHERS โœ“ MS Office โœ“ Google Suite โœ“ Google Ads โœ“ AI Prompting Didn't spot what you need? No sweat! Let me know, and we'll tackle your business needs together!
    Featured Skill Administrative Support
    Content Planning
    Prospect Research
    Podcast
    Virtual Assistance
    Customer Service
    eBay
    Lead Generation
    Search Engine Optimization
    Data Mining
    Google Ads
    Amazon
    Ecommerce
    Data Entry
    Microsoft Office
  • $29 hourly
    I am a Multilingual Management Assistant and I hold a Bachelor Degree in Business Administration. I fluently speak German (native) and English. (I do NOT speak Finnish) Previous work experience includes: - virtual assistance - customer service and advice via phone, email, chat - data and project management - order processing - writing invoices - website content/image editing (Wordpress) - Facebook / Instagram - GoogleMyBusiness / Pinterest / Canva - troubleshooting technical issues - translations - guidance of employees - general, administrative work - experience with Bexio/Xero - content writing Furthermore I developed good communication skills, both on the phone and by email, a general understanding for marketing, as well as the ability to work successful and efficient in stressful situations. I am very organized and reliable. Quickly and independently I become acquainted with new fields of duty and I handle the assigned tasks efficiently and competent. I would welcome the opportunity to discuss my qualifications for working with you. I believe my training and my experience has given me skills to make a valuable contribution.
    Featured Skill Administrative Support
    Virtual Assistance
    Qualitative Research
    Executive Support
    Email Support
    English to German Translation
    Customer Satisfaction
    Customer Service
    Customer Support
    Copywriting
    Email Communication
    German
    English
  • $15 hourly
    I am your collaborative partner to take on all those administrative tasks that distract you from your job of growing and running your business. I am also your friendly CSR to take care of your valuable customers and an all-star community manager to engage with your digital audience. You will benefit from my following Skills and Key Strengths: - Live chat and Email support. - Admin/Moderator: Cryptocurrency, NFT, DeFi, GameFi, Blockchain community - Community management: Telegram, Discord - eCommerce hosting platforms: Shopify, Volusion, Amazon, Prestashop - Order management software: Deposco - Property Management software: Kigo. AppFolio - Live Chat support software: Comm100, Livechatinc.com, Intercom - Team collaboration tool: Slack, MS Teams, Google Meet, Zoom, Cisco - Project Management Tool: Trello, Airtable, Notion, Click Up - Social Media platforms: Facebook, Instagram, Twitter, Tiktok, LinkedIn, Reddit - Google Drive, Google Docs, Spreadsheet, MS Word/Excel, Powerpoint, Google Workspace - Posting job ads: Craiglist, Laimoon, Indeed, Dubizzle - Updating website: Squarespace, Wix, Wordpress - Accounting duties, Invoicing and journal entry: Waveapp, Xero - Payroll processing: ADP - Manage and update property listings on rental websites: Airbnb, Booking.com, HomeAway - PDF File Conversion/Transcription to Word/Excel - Website Scraping/Data Extraction - Managed Schedule - Google Calendar, Calendly - Image uploading / Editing of JPEG and PNG image - Data Entry on Real Estate documents (County of Orange, Bexar, Brown, Broward) - Email outreach: app.woodpecker - Email database: Zoho - Web research: Google, Yahoo, Aol, Bing - ESL Online Tutor - Typing speed of 50 words per minute Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always up for the challenge and leverage my skills for the benefit of your company and contribute to its success. Looking forward to working with you and be part of your team!
    Featured Skill Administrative Support
    Wix
    ClickUp
    AppFolio
    Blockchain
    Cryptocurrency
    Forum Moderation
    Google Docs
    Community Moderation
    Shopify
    Community Engagement
    Online Chat Support
    Data Entry
    Customer Service
    Email Communication
  • $15 hourly
    Experienced Customer Service Manager with a demonstrated history of working in the management consulting industry. Skilled in Communications โœ… Excellent English communication โœ… Customer Service โœ… Excel โœ… PowerPoint โœ… Word โœ… Outlook โœ… Administrative Skills โœ… Virtual Assistant โœ… Reporting & Analysis โœ… Data Entry & Data Analysis โœ… Web Scraping โœ… Sales Agent If you are looking for a professional, hard-working, and reliable person, with extremely good communication skills, you will be super pleased to work with me over and over again.
    Featured Skill Administrative Support
    Microsoft Outlook
    Sales
    Microsoft PowerPoint
    Customer Service
    Data Scraping
    Data Entry
    Microsoft Excel
    Microsoft Word
  • $10 hourly
    Hi, Iโ€™m Heidiโ€ฆa calm, reliable virtual assistant who thrives behind the scenes, helping entrepreneurs and coaches stay organized, responsive, and in control of their time. If youโ€™re overwhelmed by emails, DMs, or scattered scheduling, Iโ€™ll quietly step in to manage the chaos and keep your communication running smoothly. I specialize in: โ€ข Inbox cleanup & email replies โ€ข Social media DM management (IG, FB, LinkedIn) โ€ข Calendar organization, Calendar updates, call scheduling, and reminders. โ€ข Light admin tasks like client follow-ups or content posting Iโ€™ve supported remote teams, doctors, and small business owners and always with an eye for detail, a love for systems, and a no-drama, โ€œget-it-doneโ€ energy. I work best behind the scenes and communicate via email, chat, or Slack โ€” no phone or video calls required. ๐Ÿ”น I offer simple fixed-rate monthly packages starting at $300/month โ€” no hourly tracking, just dependable support delivered consistently. Letโ€™s simplify your workflow so you can stay focused and stress-free. Looking forward to supporting your success!
    Featured Skill Administrative Support
    Community Management
    Appointment Scheduling
    Online Chat Support
    Data Entry
    Customer Service
    Calendar Management
    Social Media Replies
    Virtual Assistance
    Email Support
  • $20 hourly
    I have advanced experience in customer service and I take pride in my excellent skills. I am currently a VA with Intermediate experience but I'm always open to learn new things and try new projects. I am efficient, accurate and detail-oriented, I will take initiative and have an innate drive to succeed. Highly motivated to expand knowledge and skills. I am a team player and a very focused and hard worker. I take my projects very seriously and I guarantee no slacking off. I am friendly and easy to work with, all my dedication will be directed completely towards any projects I am given and your satisfaction is my number 1 priority.
    Featured Skill Administrative Support
    Event Planning
    Data Entry
    Canva
    Customer Service
    Online Market Research
    Email Communication
    Event Management
    Lead Generation
    Virtual Assistance
    Social Media Management
    HubSpot
  • $15 hourly
    I can do the following for you: - E-Commerce store management - Email/phone support - Customer service. - Data entry and web research - Social media management My skills are molded from various experience in the BPO and freelancing industry. I am fully equipped with outstanding skills and experience. I am multi-skilled and I can speak English fluently. My top five skills are, but not limited to Appointment setting/Telemarketing, customer support both inbound and outbound, administrative work, Accounting/Bookkeeping, and social media marketing. The tools/applications that I am proficient in are Ms. Word, Excel, PowerPoint, basic Wordpress, hootsuite and a couple of other social media marketing tools. I am also capable of using different types of VOiP software such as Five9, Twilio, and more.
    Featured Skill Administrative Support
    English
    Order Processing
    Social Media Management
    Customer Service
    Salesforce CRM
    Shopify
    Email Communication
    Data Entry
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How to Hire an Administrative Assistant

Hiring top-tier Administrative Support Assistants on Upwork is simple. It begins with crafting a clear and compelling job post that details the skills and experiences required. Equip yourself with the right information and youโ€™ll be able to identify the most promising applicants. This article will guide you through the necessary steps, ensuring you secure an Administrative Support Assistant who meets your business needs effectively. 

Writing an Administrative Support Assistant Job Post

Your job post should clearly outline your project's scope, budget, and specific talent requirements. While a detailed job description isn't necessary, providing enough information helps Administrative Support Assistants assess their suitability for the project. Clear and concise communication is crucial to attracting the right fit and enhancing your confidence in the hiring process.

To ensure you hire the right Administrative Support Assistant, be sure to include the following in your job post:

Job Post Title

A simple title describes what youโ€™re looking for while catching the prospective talentโ€™s attention. Think of what your ideal candidate might be typing into the search bar to find similar projects and include those keywords in your title.

Project Description

Itโ€™s important for prospective Admin Support Assistants to have a good handle on what the job requires of them. Be sure to include:

  • Scope of work: list all the deliverables so there are no surprises mid-project
  • Project length: the job post should indicate how long this project will take to complete
  • Background: if you prefer experience with certain industries, mention it in your project description
  • Budget: set a budget and let candidates know whether theyโ€™ll be paid hourly or by the project

Responsibilities and Qualifications

Including a list of responsibilities and qualifications will allow potential candidates to know if they would be a right fit for the job.

Helpful Information to Know Before You Hire an Administrative Support Assistant

Before hiring an Administrative Support Assistant, understand the roleโ€™s responsibilities and required skills, along with the hiring landscape in 2024. Familiarize yourself with the typical tasks and costs associated with these professionals. This knowledge is crucial for making informed hiring decisions.

The Role of an Administrative Support Assistant

An Administrative Support Assistant is a cost-effective solution that boosts efficiency for businesses ranging from startups to large corporations. These professionals help manage peak workloads and daily tasks, allowing teams to focus on core responsibilities rather than time-consuming support activities. 

Administrative Support Assistants handle a wide range of sensitive tasks with attention to detail and initiative. Their remote capabilities cover managing communications like emails and online meetings to more complex duties. They are crucial across various industries, enhancing productivity and connectivity. 

Administrative Support Assistant Hiring Demand in 2024

The demand for Administrative Support Assistants is set to increase in 2024 due to the shift towards remote work. Companies are benefiting from the cost savings of hiring remote workers who manage daily and complex tasks without traditional office costs. This expands the talent pool across geographic boundaries and enhances productivity, making these assistants crucial for business scalability.

The Most Common Jobs & Tasks

Administrative Support Assistants are skilled and capable of taking on more sensitive work that requires great attention to detail and initiative. Many individuals, teams, or businesses across nearly every industry hire administrative assistants to handle things like:

  • Email Management
  • Calendar Management and Scheduling
  • Office Administration
  • Data Entry and Document Management
  • Customer Service
  • Meeting Coordination
  • Bookkeeping

Industries Hiring Administrative Support Assistants

Administrative Support Assistants are integral to various industries that demand efficient task management and smooth operations. Hereโ€™s a list of the most common industries that hire these professionals:

  • Corporate Offices
  • Healthcare
  • Legal Firms
  • Educational Institutions
  • Government Agencies
  • Financial Companies
  • Real Estate

Average Cost Of Hiring an Administrative Support Assistant in 2024

On Upwork, rates for Administrative Support Assistants can vary widely, ranging from $10 to over $60 per hour. This pricing structure allows you to choose the level of expertise that best fits your budget and project needs. Here is a breakdown of the average costs based on experience levels:

  • Beginner-level assistants: $10 - $20 per hour
  • Intermediate-level assistants: $20 - $40 per hour
  • Expert-level assistants: $40 - $60+ per hour

Beginner-level assistants typically offer the most competitive rates, while expert assistants command higher fees due to their advanced skills and experience.

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