Hire the Best Supervisory Skills Specialists

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.

-To outsource candidates, reviewing their qualifications, negotiating the salary, and everything else involved in hiring new staff. - Analytically driven and oriented - Been a Sales and Marketing Supervisor in Logistic Company - HR Coordinator in a International Company -To ensure the profitability of the programs by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to provide that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management. -Ensure creating positive interactions in the workplace can help company continues to draw both new and repeat and customers and help develop a cohesive relationship with colleagues. - Ensures that checks on attendance, schedule adherence, and etiquette in the workplace are executed for uninterrupted operations and to uphold the Company standards of professionalism. -Maintains company-set ratios on staffing to ensure smooth operations of the program/s. Complements the forecast call volume of the program/s with the adequate workforce on the floor by periodically checking forecasts versus actual call volumes. - Coordinates with the Workforce for net staffing requirements and scheduling agents given leaves, absences, and attrition. Requests for overtime or 5th-day work to meet service metrics by efficiently handling the forecast and spikes in call volumes less -Handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. -Performance-driven, dedicated, detail and goal-oriented -Ability to learn and acquire new knowledge and skills -Highly organized, flexible, and accurate

Hi I’m JP and I’m currently working an experienced IT Service Desk Trainer with a strong background in technical support, customer service, and IT service management. Skilled in designing and delivering effective training programs, coaching teams, and optimizing IT service desk operations. Proficient in troubleshooting, ITSM tools (ServiceNow, Jira), process improvement, and knowledge management. Passionate about mentoring professionals, enhancing service quality, and implementing best practices to improve response times and customer satisfaction. Continuously driven by problem-solving, technology advancements, and fostering career growth in IT support teams.

💎Do you need a rockstar customer service support and a reliable live chat agent that can help with your daily business operation? 💎I can take care of your customers, make a difference in their lives, and build a great reputation for your business that can result in loyal customers and business growth. Key facts: ✅Proven track record of client's satisfaction with my work ✅Customer Service - over 7 years ✅ Live Chat Support - over 3 years ✅Email and Chat Support - over 3 years ✅Team Lead role - 34 months I want to share new ideas that would have a positive impact on your business if you would let me get to know more about your visions and goals. I'm also open to continuous learning and constructive criticism. My goals are to help your business build trust and a good brand reputation with your customers, exceed expectations, continually grow, and achieve success while adapting to fast-paced technology changes. Thanks for taking the time to read my profile. Now is the time to TAKE ACTION, and let me make your customer's happy. TOOLS: ✅Microsoft Office applications ✅HubSpot ✅WordPress ✅Slack ✅Verint ✅Quartz ✅Google Ads ✅Skype ✅Zoom ✅Teams ✅Time Doctor ✅Google Calendar ✅Gsuite Services (Google Docs, Google Drive, Google Sheets) Talk to you soon!

I am a certified trainer, team leader, and customer service specialist with over 15 years of experience in both freelance and corporate environments. Skilled in multi‑channel support — including email, chat, phone, and social media — I excel at delivering seamless customer interactions and driving satisfaction. My background spans leadership roles in training and development, frontline support, and medical billing, giving me a versatile edge in managing operations and resolving client concerns. Career highlights include: Leading and training teams at Sykes Asia and Teletech Cebu, ensuring performance growth and operational efficiency. Supporting global users at Wonolo as a Support Advocate and Associate Trainer, handling inquiries on payments, troubleshooting, and disputes. Driving sales and customer engagement as a phone support representative at Caring LLC. Certified in HIPAA compliance, medical billing, and full revenue cycle management, with proven expertise in handling sensitive data securely. With a strong foundation in customer service, training delivery, and medical billing, I bring reliability, adaptability, and a consistent record of success to every project. My goal is to help clients achieve smooth operations, satisfied customers, and measurable results.

I have been in the BPO industry for over 10 years with experiences in customer service, billing, sales, technical support, training and development as well as BPO management. I always make sure that tasks are complete in a timely manner so as to promote saving and allocating time on more important tasks. I am easy to talk to especially if you're looking for someone who can do professional and casual conversations with.