Hire the Best Supervisory Skills Specialists

Technical Support Engineer with proven expertise in troubleshooting complex IT systems, including Microsoft Azure virtual machines, networking, and virtualization technologies. Strong background in customer service, conflict resolution, and end-user support. Skilled in team leadership, training delivery, and operational efficiency. Recognized for adaptability, strategic thinking, and consistently delivering exceptional user support. Core Skills: Advanced English (TOEIC Certified) Microsoft Office Suite (Word, Excel – Certified) Microsoft Azure (Virtual Machines, IaaS) Artificial Intelligence Tools & Cloud Computing Networking & Virtualization Technologies Windows Administration Data Analysis & Report Writing Conflict Resolution & Customer Service Leadership & Team Management Training & Coaching Facilitation Strategic Thinking & ProblemSolving Time Management & Adaptability

Hi, I’m John Bernard — a BPO and operations professional with over 14 years of experience in Customer Service, Workforce Management, Recruitment, and Team Leadership. I’ve supported high-volume inbound/outbound calls, chat, and email operations, ensuring service levels, efficiency, and overall performance are consistently met. Core Expertise: Customer Support & Account Management 📞 Inbound & Outbound Call Handling 💬 Chat & Email Support 🛠️ Technical Support & Troubleshooting 🔄 Escalation Management & Customer Retention Workforce Management (WFM) 📊 Real-Time Monitoring & Intraday Management ⏱️ Schedule Adherence & Service Level Optimization 📈 Capacity Planning & Forecast Support 📝 KPI & Performance Reporting (Hourly/Weekly/Monthly) Leadership & Operations 👥 Team Supervision & Coaching 🎧 Quality Assurance & Call Monitoring 🚀 Performance Improvement Plans ⚠️ Operations Support & Risk Mitigation Recruitment & Talent Acquisition 🔎 Full-Cycle Recruitment 📄 Resume Screening & Phone Interviews 🧠 Boolean Search & Job Board Sourcing 🗂️ ATS/CRM (SuccessFactors, Zoho CRM) Tools & Systems 💻 MS Excel, Word, PowerPoint 📧 Google Workspace 📅 Email & Calendar Management I’m analytical, detail-oriented, and proactive in solving problems before they impact operations. If you need someone who understands both frontline support and back-end operations, I’m ready to help your business grow.

-To outsource candidates, reviewing their qualifications, negotiating the salary, and everything else involved in hiring new staff. - Analytically driven and oriented - Been a Sales and Marketing Supervisor in Logistic Company - HR Coordinator in a International Company -To ensure the profitability of the programs by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to provide that service metrics are met, as well as monitors sales metrics through proper coaching, consequence management. -Ensure creating positive interactions in the workplace can help company continues to draw both new and repeat and customers and help develop a cohesive relationship with colleagues. - Ensures that checks on attendance, schedule adherence, and etiquette in the workplace are executed for uninterrupted operations and to uphold the Company standards of professionalism. -Maintains company-set ratios on staffing to ensure smooth operations of the program/s. Complements the forecast call volume of the program/s with the adequate workforce on the floor by periodically checking forecasts versus actual call volumes. - Coordinates with the Workforce for net staffing requirements and scheduling agents given leaves, absences, and attrition. Requests for overtime or 5th-day work to meet service metrics by efficiently handling the forecast and spikes in call volumes less -Handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. -Performance-driven, dedicated, detail and goal-oriented -Ability to learn and acquire new knowledge and skills -Highly organized, flexible, and accurate

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.

Results-driven customer service and operations professional with 10+ years of experience in healthcare support, team management, business development, training, and customer service within fast-paced BPO and client-facing environments. Proven track record of leading high-performing teams, improving customer experiences, and driving operational efficiency across healthcare, hospitality, and e-commerce industries. Most recently served as a Care Team Manager at Clark Outsourcing supporting Hone Health, where I led and coached care teams dedicated to guiding patients through their Testosterone Therapy journey. Experienced in managing daily operations, improving workflows, collaborating cross-functionally with clinical and operations teams, and ensuring timely, compassionate customer support. Previously worked as a Business Development Manager at Office Beacon CCL, specializing in hospitality product sales and lead generation. Skilled in client relationship management, live chat support, lead conversion, and delivering personalized solutions that contribute to business growth. At iQor, progressed from Customer Service Agent to Nesting POC Support and eventually Trainer. Developed expertise in onboarding, training facilitation, coaching, performance management, and mentoring employees to meet operational and quality standards in high-volume BPO environments. Started my career at Convergys supporting the eBay account, assisting buyers and sellers with account management, disputes, returns, and transaction-related concerns while maintaining excellent customer satisfaction. Core strengths include: Team Leadership & Coaching Customer Service & Client Relations Healthcare Operations Support Business Development & Lead Generation Training & Onboarding Process Improvement Conflict Resolution Communication & Collaboration Dedicated to delivering exceptional customer experiences, building strong teams, and helping businesses achieve operational success. show less

Hi I’m JP and I’m currently working an experienced IT Service Desk Trainer with a strong background in technical support, customer service, and IT service management. Skilled in designing and delivering effective training programs, coaching teams, and optimizing IT service desk operations. Proficient in troubleshooting, ITSM tools (ServiceNow, Jira), process improvement, and knowledge management. Passionate about mentoring professionals, enhancing service quality, and implementing best practices to improve response times and customer satisfaction. Continuously driven by problem-solving, technology advancements, and fostering career growth in IT support teams.