Hire the Best Team Facilitation Professionals

Hi, I'm Dr. Francia. Building on a diverse 30-year career spanning academic leadership, communications, and consulting across corporate, nonprofit, and government sectors, I am a bilingual (ENG/SPA) Senior Executive who specializes in turning organizational chaos into streamlined, high-ROI systems. Today, I partner with CEOs to scale their business operations, architect global education programs, and integrate no-code AI solutions. If your business operations or learning programs feel chaotic, manual, or scattered, I am the dedicated executive partner who will step in, take ownership, and build the systems to help you scale seamlessly. What I Deliver as Your Dedicated Operations Leader: ✔️ End-to-End Operational Ownership: I take full control of your complex logistics, program execution, and continuous improvement metrics so you can focus on high-level strategy. ✔️ Native Platform Architecture & Setup From Scratch: I know how to build and launch complete educational ecosystems from the ground up. Whether it is a global learning program, a digital academy, or an international summit, I set up everything from scratch on enterprise platforms like Circle, TalentLMS, Canvas, RingCentral, and various other Learning Management Systems (LMS). ✔️ SME Collaboration & Advanced Program Architecture: I constantly partner with cross-functional Subject Matter Experts (SMEs) to extract their specialized knowledge and productize it into scalable, high-impact learning tracks. I design and develop the end-to-end curriculum pipeline for a wide range of educational assets, from corporate L&D programs to fully accredited Master's degree courses. ✔️ Digital Academy Creation: I recently directed the full-cycle development and launch of 14 distinct microlearning certifications for a global tech community. While SMEs delivered the raw video lessons, I developed the entirety of the remaining course content and architected the complete learning ecosystem from scratch natively within the Circle platform, including knowledge checks, community practice labs, and final credentialing. ✔️ Accreditation, Compliance & State Standards Alignment: I bridge the gap between technology and academic rigor. I have driven major accreditation readiness (including Cognia) and aligned online curricula with Common Core and other specific state standards for institutions. I expertly manage compliance documentation and apply Quality Matters (QM) frameworks to ensure your programs pass rigorous audits. ✔️ Responsible AI Governance & Tech Adoption: While I partner with specialized SMEs to shape complex AI curricula, I personally ensure your digital transformation is safe. Drawing on my experience as a recurring guest lecturer on Generative AI, I help organizations implement ethical AI guardrails, mitigate algorithmic bias, and protect data privacy during digital rollouts. ✔️ No-Code Workflow Automation (Circle): I engineer highly efficient systems without writing custom code. Specifically within the Circle platform, I have architected and deployed over 100 complex, no-code automated workflows to manage enrollments, module drip-releases, and automated badge credentialing, completely eliminating manual administrative overhead. ✔️ Tech-Savvy & Platform-Agnostic Execution: I am a rapid learner of new technologies. I quickly adapt to your organization's unique tech stack, troubleshoot complex systems, and seamlessly implement new tools to drive immediate efficiency. ✔️ Large-Scale In-Person & Virtual Summit Operations: I expertly direct complex logistics for massive global events. I recently spearheaded on-site operations for a 3-day international summit in San Francisco, supervising 130+ volunteers and managing on-site execution for 1,000+ attendees. Alongside in-person logistics, I scale virtual production pipelines, driving VIP speaker management and flawless live broadcasts for up to 2,000+ expected global participants. ✔️ Strategic Partnerships & Cross-Functional Leadership: I act as the frontline for strategic partnerships, leading collaboration calls and evaluating global growth opportunities. I seamlessly align stakeholders, multicultural remote teams, and executives to ensure flawless execution. Partnering with Me: As a remote-first leader with a Ph.D., I thrive on bringing deep organization, strategic alignment, and execution rigor to my clients. If you are looking for a dedicated operational partner to take the chaos completely off your plate, let's connect to discuss your vision.

CORPORATE TRAINER | TRAINING MANAGER | INSTRUCTIONAL DESIGN SPECIALIST Driving high-impact learning experiences that improve performance, accelerate onboarding, and elevate organizational effectiveness. Experienced training professional with a passion for adult learning and a proven track record in designing and delivering engaging training experiences-both virtual and inperson. Adept at translating complex processes into digestible content that drives results. Partner to cross-functional teams including Sales, HR, and Executive Leadership. LMS power user who leverages data, feedback, and modern tools to optimize training programs.

I help organizations prepare their people for AI-assisted work through practical training, facilitation, change support, and hands-on learning experiences. As a Facilitator, Learning & Development Consultant, and Change Management Specialist, I design and lead AI workshops, leadership sessions, Train-the-Trainer programs, curriculum, and learning strategies that turn complex ideas into practical action. My work helps leaders and teams move beyond AI awareness into confident, responsible use. Clients bring me in when AI feels confusing, training is not landing, change is creating friction, or teams need clear guidance on how to use GPT tools in real work without losing human judgment, quality, or care. Across my career, I have: Facilitated 500+ workshops, trainings, retreats, and leadership sessions Sustained 90–95% satisfaction across facilitated experiences Built learning ecosystems reaching 20,000+ participants with 1M annual engagements Designed AI/GPT learning programs that improved adoption by 45–70% and reduced design time by ~40% What I deliver: Practical AI foundations — plain-language AI 101 workshops that help teams understand generative AI, GPT tools, prompting, risks, and responsible use AI use case labs — hands-on sessions where teams identify real use cases, build prompts, test outputs, improve quality, and apply AI to everyday work Custom GPT and workflow design — support for building repeatable AI-enabled tools, assistants, prompt libraries, guardrails, and high-value workflows AI adoption and change support — facilitated sessions that reduce confusion, surface concerns, align expectations, and help teams move from uncertainty to action Human-centered GPT use — practical learning that helps people use AI without losing voice, judgment, creativity, trust, or critical thinking Train-the-Trainer for AI workshops — facilitator guides, practice labs, toolkits, and coaching so internal trainers and subject-matter experts can scale AI learning with confidence Facilitation that drives action — workshops, retreats, and working sessions that lead to clearer decisions, ownership, and next steps My approach is simple: make AI understandable, make learning useful, make change easier to navigate, and build capability that lasts after the workshop ends. Credentials: ATD Coaching Certification • MBTI® Qualified • M.S., Counseling & Higher Education, Syracuse University • Co-author, The Personal Vision Workbook

🚀 Helped increase a European eCommerce brand's Trustpilot score from single digits to 80% during a 6-month consulting engagement 📈 Improved Customer Satisfaction (CSAT) to 85%+ through leadership coaching, QA programs, SOP restructuring, workflow optimization, and accountability systems 👥 20+ years in Customer Service, Operations Management, Team Leadership, and Business Operations 🏆 7 years managing 100+ staff, 5 supervisors, Virtual Assistants, and remote teams 📚 50+ SOP, Process Documentation, Workflow System, and Operations Improvement projects completed 🧭 Creator of structured 30-60-90 Day Operational Roadmaps focused on accountability, KPI improvement, operational stability, and scalable growth I help business owners, founders, CEOs, agencies, and growing companies build operational structure, improve accountability, optimize workflows, and create scalable systems that allow teams to perform efficiently without operational bottlenecks. My experience spans Digital Marketing Agencies, eCommerce Brands, Cleaning Companies, Customer Support Teams, Remote Operations, and Business Process Improvement initiatives where I've managed teams, Virtual Assistants, onboarding programs, customer support operations, SOP systems, quality assurance programs, KPI reporting, escalations, workflow optimization, and operational accountability. Career Overview I began my career in customer service and progressed from frontline Customer Service Representative to Supervisor managing 10–15 staff before advancing into Operations Management roles overseeing 100+ staff and 5 supervisors. This leadership journey developed my expertise in: • Operations Management • Team Leadership • KPI Management • Customer Experience Management • Customer Support Leadership • Quality Assurance Management • Process Improvement • Workflow Optimization • Accountability Systems • Coaching & Development • SOP Development • Business Operations eCommerce Operations Experience As Head of Customer Experience and Customer Service Consultant for a European eCommerce brand serving customers across the Netherlands and Belgium, I focused on: • Customer Support Operations • Customer Experience Improvement • Escalation Management • Refund & Return Analysis • QA Programs • SOP Restructuring • Macro Development • Team Coaching • Performance Management • Operational Stability Digital Marketing Agency Experience Supported agency operations through: • Project Management • Client Onboarding • Team Coordination • Workflow Systems • Reporting & Dashboards • Internal Communications • Accountability Tracking • SOP Creation • Administrative Operations • Project Follow-Ups Cleaning Company Operations Experience Specializing in: • Scheduling Systems • Dispatch Coordination • Customer Communications • Onboarding Processes • Workflow Systems • SOP Documentation • Team Accountability • Administrative Operations • Process Improvement Core Services • Operations Management • SOP Writing • Process Documentation • Workflow Optimization • Process Improvement • Customer Experience Management • Customer Support Leadership • Team Management • Virtual Assistant Management • Remote Team Leadership • Quality Assurance (QA) • KPI Management • Reporting & Analytics • Project Coordination • Onboarding Systems • Accountability Systems • Executive Support • Administrative Operations • Business Operations Consulting • 30-60-90 Day Operational Roadmaps Over the last 3+ years, I have completed more than 50 SOP and workflow-related projects helping businesses transform messy operations into organized, scalable systems with stronger accountability, visibility, and operational efficiency. I approach every business from a leadership, systems, and operations perspective — focused on operational stability, customer experience, accountability, workflow efficiency, and sustainable long-term growth.

Most teams don't have a people problem. They have a systems problem and it shows up as missed deadlines, untouched tools, and training no one remembers a week later. I build the structures that fix that. I'm a PMP-certified Program Manager and Learning Operations specialist with 12+ years across Indeed, Wikimedia Foundation, Letterhead, and the Bank of Industry. I build and run the systems behind project delivery, learning, and AI adoption, so work gets done, knowledge gets retained, and tools actually get used. Here's what I do for you: 1. Project & Program Management: scoped delivery, risk tracking, and reporting that keeps leaders informed without constant follow-up 2. Learning Operations & LMS Administration: end-to-end course setup, certification tracking, completion enforcement, and audit-ready records 3. AI Adoption & Facilitation: structured programmes that move teams from awareness to daily practice 4. Delivery Systems & SOPs: intake workflows, templates, playbooks, and dashboards that make execution repeatable 5. Curriculum & Enablement Design: onboarding journeys, facilitator toolkits, and learning paths built to scale What you can expect: 1. Onboarding ramp-up cut by 50% — built for Letterhead's CSM team 2. 100% LMS licence activation in one quarter 3. 2,000+ professionals trained as a PMI-Authorized PMP® Trainer 4. OKR rollout that connected strategy to daily execution across teams Top Rated Plus 100% Job Success 3,300+ hours delivered 5.0 rating across all engagements Ready to tighten your delivery, learning, or AI systems? Send me a message or click Invite to Job, I'd love to hear about your project.

Welcome! I'm Elise, a 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁, 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗼𝗿 and 𝘀𝗽𝗲𝗮𝗸𝗲𝗿 sharing my expertise through 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 & 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 for founders, executives, and growing teams. I work at the intersection of 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆, 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: helping organisations 𝗴𝗮𝗶𝗻 𝗰𝗹𝗮𝗿𝗶𝘁𝘆, 𝗮𝗹𝗶𝗴𝗻 𝘁𝗵𝗲𝗶𝗿 𝘁𝗲𝗮𝗺𝘀, 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝘃𝗮𝘁𝗲 𝗴𝗿𝗼𝘄𝘁𝗵. 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢: 🚀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗚𝗿𝗼𝘄𝘁𝗵 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: Turning clarity into direction and direction into results 💡 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Helping teams think creatively and move to action 🏃🏼 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Building leaders who foster trust and collaboration 🎤 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗽𝗲𝗮𝗸𝗶𝗻𝗴: Hosting sessions that spark reflection, action, and alignment 🧠 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻: Crafting goal-oriented courses that drives real behaviour change 𝗠𝗬 𝗕𝗔𝗖𝗞𝗚𝗥𝗢𝗨𝗡𝗗 & 𝗣𝗔𝗦𝗧 𝗖𝗟𝗜𝗘𝗡𝗧𝗦: 💬 My past clients include 𝗹𝗮𝗿𝗴𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 such as 𝗗𝗘𝗟𝗟, 𝗛𝗦𝗕𝗖, 𝗛𝗲𝗶𝗻𝗲𝗸𝗲𝗻, 𝗣𝗲𝘁𝗿𝗼𝗻𝗮𝘀, 𝗠𝗔𝗘𝗥𝗦𝗞, 𝗟'𝗢𝗿𝗲𝗮𝗹 & 𝗣𝘄𝗖; as well as 𝗦𝗠𝗘'𝘀 𝗮𝗻𝗱 𝗦𝘁𝗮𝗿𝘁𝘂𝗽𝘀. 🌏 I’ve lived and worked in 𝟳 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀 across Europe & Asia, starting my career in 𝗩𝗖-𝗯𝗮𝗰𝗸𝗲𝗱 𝘀𝘁𝗮𝗿𝘁𝘂𝗽𝘀 (including 𝗥𝗼𝗰𝗸𝗲𝘁 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 companies) where I held Head of Expansion, Ops & BD roles. I later moved into Management Consulting, supporting leaders and teams in 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 activate leadership capabilities, foster innovation, and drive strategic transformation. 🏁 Having witnessed the 𝗵𝗶𝗴𝗵𝘀 𝗮𝗻𝗱 𝗹𝗼𝘄𝘀 𝗼𝗳 𝗯𝗼𝘁𝗵 𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲, 𝗦𝗠𝗘, 𝗮𝗻𝗱 𝘀𝘁𝗮𝗿𝘁𝘂𝗽 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝘀, I’ve gained a comprehensive understanding of what shapes 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝘁𝗲𝗮𝗺𝘀 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀. My expertise lies in 𝗿𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘀𝘁𝘆𝗹𝗲𝘀, 𝗻𝘂𝗿𝘁𝘂𝗿𝗶𝗻𝗴 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗳𝗼𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. 𝗖𝗟𝗜𝗘𝗡𝗧 𝗥𝗘𝗩𝗜𝗘𝗪𝗦: “𝙒𝙤𝙧𝙠𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙀𝙡𝙞𝙨𝙚 𝙬𝙖𝙨 𝙖𝙣 𝙚𝙮𝙚-𝙤𝙥𝙚𝙣𝙞𝙣𝙜 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. 𝘈𝘴 𝘢 𝘧𝘰𝘶𝘯𝘥𝘦𝘳 𝘪𝘯 𝘢 𝘯𝘦𝘸 𝘴𝘱𝘢𝘤𝘦, 𝘐 𝘧𝘦𝘭𝘵 𝘰𝘷𝘦𝘳𝘸𝘩𝘦𝘭𝘮𝘦𝘥. 𝘌𝘭𝘪𝘴𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘥 𝘵𝘰 𝘨𝘶𝘪𝘥𝘦 𝘮𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘳𝘦𝘧𝘪𝘯𝘪𝘯𝘨 𝘮𝘺 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘮𝘰𝘥𝘦𝘭 𝘢𝘯𝘥 𝘱𝘳𝘦𝘱𝘢𝘳𝘪𝘯𝘨 𝘮𝘺 𝘱𝘪𝘵𝘤𝘩 𝘥𝘦𝘤𝘬. 𝘚𝘩𝘦 𝘩𝘦𝘭𝘱𝘦𝘥 𝘮𝘦 𝙤𝙧𝙜𝙖𝙣𝙞𝙨𝙚 𝙢𝙮 𝙩𝙝𝙤𝙪𝙜𝙝𝙩𝙨, 𝙡𝙖𝙮 𝙙𝙤𝙬𝙣 𝙢𝙮 𝙫𝙞𝙨𝙞𝙤𝙣 𝙖𝙣𝙙 𝙙𝙚𝙫𝙚𝙡𝙤𝙥 𝙖 𝙘𝙤𝙣𝙘𝙧𝙚𝙩𝙚 𝙖𝙣𝙙 𝙧𝙚𝙖𝙡𝙞𝙨𝙩𝙞𝙘 𝙥𝙡𝙖𝙣 𝙤𝙛 𝙖𝙘𝙩𝙞𝙤𝙣." - Aaron Zeiss, CMO @ Haus of Rami, Angel Investor "𝘐 𝘩𝘢𝘥 𝘵𝘩𝘦 𝘱𝘭𝘦𝘢𝘴𝘶𝘳𝘦 𝘰𝘧 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘌𝘭𝘪𝘴𝘦 𝘸𝘩𝘦𝘳𝘦 𝘴𝘩𝘦 𝘥𝘦𝘴𝘪𝘨𝘯𝘦𝘥 𝘢 𝘎𝘳𝘰𝘸𝘵𝘩 𝘔𝘪𝘯𝘥𝘴𝘦𝘵 & 𝘋𝘦𝘴𝘪𝘨𝘯 𝘛𝘩𝘪𝘯𝘬𝘪𝘯𝘨 𝘱𝘳𝘰𝘨𝘳𝘢𝘮 𝘧𝘰𝘳 𝘮𝘺 𝘵𝘦𝘢𝘮. 𝘖𝘶𝘳 𝙩𝙚𝙖𝙢 𝙝𝙖𝙨 𝙗𝙚𝙣𝙚𝙛𝙞𝙩𝙩𝙚𝙙 𝙜𝙧𝙚𝙖𝙩𝙡𝙮 𝙛𝙧𝙤𝙢 𝙩𝙝𝙞𝙨 𝙚𝙭𝙥𝙤𝙨𝙪𝙧𝙚 𝙖𝙣𝙙 𝙡𝙚𝙖𝙧𝙣𝙞𝙣𝙜. 𝘐 𝘸𝘰𝘶𝘭𝘥 𝘩𝘪𝘨𝘩𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘌𝘭𝘪𝘴𝘦 𝘵𝘰 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘺𝘰𝘶𝘳 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯 𝘫𝘰𝘶𝘳𝘯𝘦𝘺 ” - Peng Soon Siew, Product Line Lead @ DELL 𝘞𝘦 𝘸𝘰𝘳𝘬𝘦𝘥 𝘸𝘪𝘵𝘩 𝘌𝘭𝘪𝘴𝘦 𝘰𝘯 𝘰𝘶𝘳 2 𝘤𝘰𝘮𝘱𝘢𝘯𝘪𝘦𝘴 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘶𝘴 𝘨𝘦𝘵 𝘵𝘰 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘭𝘦𝘷𝘦𝘭. 𝘐’𝘥 𝙧𝙚𝙘𝙤𝙢𝙢𝙚𝙣𝙙 𝙝𝙚𝙧 𝙩𝙤 𝙖𝙣𝙮 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙨𝙩𝙪𝙘𝙠 𝙞𝙣 𝙖 𝙧𝙪𝙩 𝙣𝙚𝙚𝙙 𝙝𝙚𝙡𝙥 𝙨𝙩𝙧𝙪𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙩𝙝𝙞𝙣𝙠𝙞𝙣𝙜” - Ellis Crosby, CTO ScarlettPanda, Founder @ Incremento You can find more reviews in my Portfolio. 𝗜 𝗰𝗮𝗻'𝘁 𝘄𝗮𝗶𝘁 𝘁𝗼 𝗯𝗲 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵!