Hire the Best Team Facilitation Freelancers
in South Africa

I am a dedicated and detail-oriented freelancer with experience in education, customer service, fitness coaching, and team support. My professional background includes working as a preschool teacher, liquor store cashier, and kids’ gym coach, which has helped me develop excellent communication, organization, and people skills. I am qualified as a Gym Floor Instructor and Swimming Coach, and I enjoy working with people, solving problems, and taking on new challenges. I am reliable, adaptable, and committed to delivering high-quality work on time. I am currently offering freelance services such as: • Proofreading and editing • Content writing and rewriting • Administrative support • Data entry and virtual assistance • Customer support and communication tasks I pay close attention to detail, work well independently or within a team, and always aim to provide professional and friendly service. I am eager to grow my freelance career and help clients achieve their goals through accurate, efficient, and dependable work. Let’s work together to bring your project to life!

PROJECT LEAD | CLIENT ENGAGEMENT SPECIALIST | CUSTOMER SERVICE SPECIALIST AREAS OF EXPERTISE Data Analysis Social Media Management Customer Retention Teaching & Training Form Building Online Event Support Account Management Product Development Process Improvement Database Management Web Design & Social Media Report Generation SaaS Service Support Coding (Python, SQL, HTML) Sales & Marketing Strategy Email & Chat Support CAREER HIGHLIGHTS Project Lead: 2 years of experience delivering world-class customer experiences online, developing team schedules and assisting in the successful onboarding of new customers to our software and analytics. Customer Support: 3.5+ years of experience delivering world-class customer experiences online, over the phone, and in-person.

I'm a reliable and detail-oriented Operations, Customer Support, and Data Management professional with over 15 years of experience helping businesses improve their processes, support their customers, and maintain accurate business data. My background spans logistics planning, customer success, software training, data stewardship, and administrative support. I've worked with international teams in remote environments, supporting clients across multiple time zones while maintaining high standards of accuracy, professionalism, and customer service. I enjoy solving problems, learning new systems quickly, and helping businesses run more efficiently. Whether it's organizing data, assisting customers, coordinating schedules, or documenting processes, I take pride in delivering work that is accurate, dependable, and completed on time. What I Can Help You With Customer Support (Email, Chat & Ticketing) Customer Success & Client Onboarding Virtual Assistant & Administrative Support Data Entry & Data Validation CRM & Database Management Data Cleansing & Data Quality Assurance SOP & Process Documentation Software Training & User Support Calendar & Meeting Management Excel & Spreadsheet Management Report Creation & Data Analysis Process Improvement & Workflow Optimization Operations Coordination Project & Task Management Research & Information Gathering Tools & Software Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams) Google Workspace Slack Zoom Monday Odoo Atlassian Veeva Network CRM Systems NAVIS N4 GCOS If you need a reliable support professional who understands systems, users, and clear communication—I’d love to work with you.

Hey there, I'm Annelies a Belgian national and your all-in-one freelance professional specialising in language, customer service (training) and knowledge management. With a solid background in customer service, I understand the importance of delivering exceptional support and satisfaction to clients. I'll go above and beyond to ensure your customers receive exceptional service with every interaction. Need translation between Dutch and English? I've got you covered with my meticulous attention to detail and dedication to accurate communication. When it comes to transcribing audio recordings, count on me to swiftly convert them into precise written text. I love sharing knowledge too. Whether it's language skills, customer service techniques, or any other topic you need training on, I'm here to help. I'm also well-versed in knowledge management practices. Whether it's organising information, creating training materials, or implementing efficient systems, I'll help you harness the power of knowledge to drive success. So, if you're looking for a versatile freelancer who's passionate, reliable, and committed to excellence, look no further. Let's collaborate and make your projects shine.

I create clear, practical training and presentation materials that help people learn and communicate with confidence. I’m a Learning & Development Consultant and Instructional Designer with 15+ years of experience supporting organisations, SMEs, and individuals with training content, documentation, and presentation skills. My core skills include: • Instructional design & curriculum development • Technical writing (manuals, SOPs, guides, process documentation) • Training materials (learner guides, facilitator guides, slide decks) • Presentation design and presentation coaching • LMS administration (uploads, enrolments, reporting, troubleshooting) • Virtual training facilitation & learner support • Project coordination, scheduling, communication, and documentation • Editing, proofreading, and information restructuring What I bring to your project: • Ability to simplify complex information • Fast turnaround and professional communication • Strong organisational and admin skills • Experience across technical, sales, corporate, and customer-facing teams • A background in Industrial Psychology, writing, and adult learning • A calm, structured approach that keeps training and presentation projects on track Who I work best with: Corporate teams, small businesses, and individuals who need clean, well-organised training materials, stronger presentations, or reliable L&D support. If you need training content, documentation, or presentations that are clear, accurate, and ready to use — I can step in immediately.

I've 23 years corporate training experience and 13 years in communications and change management, ensuring that you will always get the best possible result for your project, should you choose to work with me. Education: - BA in Psychology - 4 year diploma in teaching - 120 hr TEFL certificate; and - Various course and skill certifications Experience - Vodacom / Vodafone and Ericsson: - Corporate Training: 23 Years (Creating content, train-the-trainers, delivering training and reporting) - Internal Project Communications: 13 Years (Creating plans and content, sending out and reporting: Newsletters, emails, project and training communications, etc) - Project Change Management: 13 Years (identifying needs; creating plans; process flow creation and improvements; approvals; reporting; management, etc) Project experience: IT and Finance projects have been end-to-end implementations: Large in scale (SAP, SOX, EWC, Concur, IFRS15, S4); with varying degrees of complexity and local market maturity; and the majority have involved multi-country implementations, all managed remotely. Global experience: I have worked with people from diverse backgrounds in the Philippines; Australia; USA; Spain, throughout Africa, Sweden, Germany, India, Italy and England. Process experience: Most positions I have held have included process improvement, creation, re-engineering and documenting, as well as managing, mentoring, empowering and training impacted individuals and leadership groups. Business English Course: Reflecting my experience, I have also created a comprehensive Business English course (54 x 1 hour long sessions) to cover every business basic, called Optimum Business English, which can be broken into individual units, depending on a clients needs. More about me: I am highly structured, organised and result driven, whilst being very adaptive. Given my varied experience, there are few areas of business that I'm not familiar with. I am also very creative with an artist and writers blog, and an Etsy shop. I am honest, to a fault, and will move mountains to remain true to my word. Thank you for reviewing my profile.