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AI Voice Agent Developer specializing in Retell AI, Vapi, Twilio, GoHighLevel, AI Receptionist systems, Voice AI automation, and Conversational AI for businesses that need better call handling, lead qualification, appointment booking, CRM automation, missed-call follow-up, and inbound/outbound voice workflows. I build production-ready AI Voice Agents, AI Receptionists, website chatbots, and automation systems that answer calls, qualify leads, book appointments, transfer callers to a human, update your CRM, and trigger SMS or follow-up automations. If you need a Retell developer, Vapi developer, Twilio voice automation specialist, GoHighLevel AI expert, or AI chatbot developer, I build systems designed for real business use, not fragile demo bots. Most businesses don’t have a lead problem. They have a response-time, call-handling, and follow-up problem. Missed calls, slow callbacks, poor qualification, manual scheduling, and disconnected tools all reduce conversion. I solve that by building Voice AI systems that work inside your real workflow and connect cleanly to your calendar, CRM, forms, pipelines, and backend tools. I design and deploy AI Voice Agents that can: Answer inbound calls 24/7 Sound natural using modern AI Text-to-Speech and Conversational AI Qualify leads and capture caller details Book appointments into your CRM or calendar Route or transfer calls to a real person Trigger SMS reminders, confirmations, and follow-up sequences Log call summaries, notes, tags, and outcomes automatically Support both inbound and outbound call flows Use live business data, not hardcoded responses What I build AI Receptionists for inbound calls, FAQs, call routing, and booking AI Voice Agents for lead qualification, follow-up calls, reactivation, and support Website chatbots connected to your CRM, calendar, and knowledge base GoHighLevel AI automation for missed-call text-back, pipeline updates, and workflows Retell AI / Vapi / Twilio systems with webhooks, APIs, custom logic, and call routing Appointment booking systems connected to GoHighLevel, Google Calendar, Calendly, and other tools Post-call automation for summaries, tagging, notes, CRM syncing, and follow-up sequences Core stack Retell AI, Vapi, Twilio, GoHighLevel, ElevenLabs, OpenAI, Python, Node.js, Make, n8n, Zapier, APIs, Webhooks, CRM Automation, Prompt Engineering, Conversational AI Typical use cases AI Receptionist for local service businesses Voice AI for dental, med spa, clinic, and healthcare booking workflows Lead qualification and follow-up for agencies and sales teams Missed-call automation for trades and home services Customer support chatbots and AI phone agents Twilio, Vapi, and Retell voice automation systems GoHighLevel CRM automation and pipeline workflows I work with businesses that depend on phone communication, speed-to-lead, and consistent follow-up, including local services, home services, trades, agencies, healthcare clinics, med spas, customer support teams, and lead generation businesses. My focus is always the same: build a system that is practical, reliable, scalable, and easy to manage. My process is simple: I map your call flow, define the business logic, build the AI system, connect the tools, test the workflow, and refine the conversation until it performs well in real usage. I focus on natural conversation flow, clean routing, CRM accuracy, reliable integrations, lead capture, appointment booking, and automation that reduces manual work. If you need an AI Voice Agent Developer, AI Receptionist expert, Retell AI specialist, Vapi developer, Twilio voice automation expert, GoHighLevel automation specialist, or Conversational AI builder, I can help you build a system that fits your business and your stack. Send me a message with: Your business type How calls are handled today Your current tools or CRM What you want automated I’ll review your setup and suggest the most practical approach for your AI Voice Agent, AI Receptionist, chatbot, or automation system.

✅ 5+ Years of Experience | ✅ SaaS Support Expert | ✅ Customer-Centric Approach I’m a Customer & Technical Support Specialist with expertise in SaaS platforms, including Vertical SaaS solutions for the moving industry. I excel at resolving complex technical issues, enhancing customer experiences, and optimizing support operations to reduce friction for end users. My Expertise: • SaaS & Vertical SaaS Support – Experienced in AI-driven platforms serving moving companies. • Microsoft 365 Suite – Advanced troubleshooting for productivity tools. • Customer Service – Delivering clarity, empathy, and effective solutions via email & live chat. • Help Center Documentation – Creating FAQs, self-service guides, and tutorial videos. • Intercom & Zendesk Support – Managing inbound inquiries and troubleshooting technical problems. As a problem-solver and customer advocate, I’m committed to delivering world-class support that enhances user satisfaction and product adoption. Let’s connect and discuss how I can help your business succeed!

If your support volume is growing faster than your systems—or your team is drowning in tickets that should never reach a human—that's exactly the problem I fix. I've spent 8 years inside CX operations across SaaS, eCommerce, EdTech, and video gaming. Not in a strategy role—hands-on. Building the systems, running the inbox, training the AI, fixing what's broken, and staying long enough to make sure it holds. I approach every engagement the same way: understand what's broken before building anything. That means auditing support flows, ticket patterns, and where customers get stuck—then fixing the right things, not just the obvious ones. At SquadTrip, I was the only CX person at a 7-person startup for 6 months. I built their VoC program, redesigned onboarding, launched a Fin AI Agent that resolved 55% of tickets automatically, and grew activation 2.3x. At Leya AI, I migrated their full support stack from Zendesk to Intercom, built a self-serve ecosystem, and moved CSAT from 69% to 91% — with 61% self-service resolution — over 15 months. On the eCommerce side, I set up Intercom and Shopify for Try Doggo Labs at launch and am building end-to-end support operations for an active fitness eCommerce brand. At Manifest Movies, I set up their Intercom + Stripe system from day one. At Arise Gaming, I led a 110-member global support team across EMEA, LATAM, and APAC. CSAT went from 79% to 92%. FRT dropped from 3 hrs to 1.48 hrs. I don't hand over a plan and disappear. I stay, run the system, improve it, and make sure it outlasts my involvement. What I typically own in a long-term engagement: - Customer support operations — inbox setup, team inbox structure, routing rules, SLA configuration, escalation logic, macros, quality - Fin AI Agent — Procedures, Simulations, resolution rate optimization, and AI Copilot configuration for human agents - Voice of Customer programs—CSAT, NPS, CES surveys, ticket tagging, user interviews, closed-loop feedback to product, churn signal tracking - Self-serve support and ticket deflection—Help Center structuring for AI, knowledge base, in-product help triggers, support deflection strategy - Customer journey mapping — identifying drop-off points, friction, and moments of truth across the full lifecycle - Lifecycle emails and customer lifecycle management—onboarding, activation, retention, re-engagement, A/B testing - Automation—Intercom Workflows, Make, n8n, Zapier, support automation - Service design—repeatable, scalable processes and SOPs teams can actually follow - Monthly reporting — turning CX data into clear insights for founders and leadership For shorter setup and implementation projects, I build: - Intercom from scratch—inbox configuration, team inboxes, routing rules, Workflows, automations, Help Center, Fin AI agent procedures, and Simulations - Zendesk setup—Zendesk Messaging, skill-based routing, SLA configuration, triggers, macros, Knowledge Base - Platform migrations — Zendesk to Intercom and reverse - Shopify + Intercom integrations for eCommerce support automation — order lookups, returns, shipping queries, escalation guardrails - Fin AI Agent and Zendesk AI implementation for SaaS, EdTech, and eCommerce products - CX audits—structured review of support flows, ticket patterns, and escalation logic, delivered as a clear action plan Recent setup work: - Manifest Movies — Intercom setup and CX project management for a streaming platform - Try Doggo Labs—Full Intercom setup for an eCommerce launch including macros, Help Center, routing, and tags - Fitness eCommerce startup (active)—Building end-to-end customer support operations, including Intercom setup, Workflows, and automations Results that matter: - 2.3x activation growth — SquadTrip (SaaS) - 61% self-service resolution — Leya AI (EdTech) - CSAT 69% → 91% — Leya AI - 72% support automation rate—Leya AI VoC revamp - CSAT 79% → 92%, FRT cut from 3 hrs to 1.48 hrs—Arise Gaming (Video Gaming) - 80% reduction in hold time — Arise Gaming - +14 pts email open rate on onboarding lifecycle emails—SquadTrip Tools: Intercom (Certified) | Zendesk | Fin AI Agent | Make | Shopify | Hotjar | Google Sheets | Slack | Claude | SQL (basic) | CX/CS Management If you want someone who'll stay and run your CX — not just set it up and leave — I'd love to hear what you're working on.

Hi, I’m Ayesha — a Top Rated Customer Support & Retention Specialist with 7 years of experience helping businesses improve client satisfaction, retention, and support efficiency. Currently freelancing with Atlas FinTech, I handle customer support, CRM management, ticket resolution, and client retention strategies. I specialize in: Customer Support: Responding to inquiries, troubleshooting issues, and ensuring positive experiences > Client Retention: Implementing strategies to reduce churn and boost loyalty > CRM & Tools: Managing client databases, tracking metrics, and optimizing workflows > Process Improvement: Streamlining support operations for faster and more effective service I am dedicated, detail-oriented, and eager to learn, always aiming to deliver measurable results for clients. My goal is to help you increase customer satisfaction, retain more clients, and improve operational efficiency. Why choose me? 7+ years in Customer Support & Retention Top Rated freelancer with a 100% complete profile Strong communication, problem-solving, and process optimization skills Proven track record of improving client satisfaction and retention metrics Let’s discuss your project — whether you need customer support, client retention strategies, CRM management, or workflow optimization, I’m ready to help you deliver exceptional results. Click Invite to Interview and let’s get started!

Customer Support Specialist for SaaS & Fintech | Ecommerce | Email Support | Live Chat | Ticket Management | Freshdesk, Zendesk, HubSpot, Intercom When customers submit a ticket, send an email, or open live chat, they expect a fast, clear response, not delays, missed follow-ups, or incomplete answers. I help SaaS, Fintech & Ecommerce teams keep their support operations organized, responsive, and reliable every day. I provide daily customer support coverage, managing shared inboxes, responding to customer emails and live chats, handling ticket queues, and maintaining accurate CRM records so every request is tracked, resolved, and documented properly. I’m experienced in high-volume, high-accuracy environments where response time, confidentiality, and precise documentation are essential. How I Support SaaS, Fintech & Ecommerce Teams as a Customer Support Expert: ◆ Responding to customer emails, support tickets, and live chat inquiries ◆ Managing shared inboxes and helpdesk queues to keep response times within SLA ◆ Logging interactions and updating CRM and customer records ◆ Handling account inquiries, onboarding questions, and general product support ◆ Escalating technical or billing issues to the appropriate teams ◆ Tracking unresolved issues and sending follow-ups until resolution ◆ Maintaining organized internal notes and documentation for support teams ◆ Communicating with internal teams via Slack or project management tools Helpdesk, CRM & Collaboration Tools I Work With: Zendesk Freshdesk Intercom Crisp Shopify HubSpot Gmail and Outlook Google Workspace Slack Zoom Trello, Asana, ClickUp, and Notion Zapier What You Can Expect: ✔ Fast, professional responses that match your brand voice ✔ Organized ticket queues and clear internal documentation ✔ Consistent follow-ups so customers are never left waiting ✔ Reliable daily support coverage and communication ✔ Careful handling of customer data and sensitive information Availability: Full-time support; Monday-Saturday EST / CST / PST business hours. I'm available to start immediately. If you need someone to handle customer emails, manage ticket queues, respond to live chat, and keep your support workflow organized, I’m available to support your team. Send me a message or invite me to your job and let me know: ▶Which helpdesk platform you use ▶Your average daily ticket volume ▶The hours you need coverage I respond immediately.

7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness. I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality. I am knowledgeable in the use of the following CRM and Software: ✅ Go High Level ✅ Zendesk ✅ Qorox ✅ Sticky.io ✅ Intercom ✅FreshDesk ✅Hubspot ✅ Xencall Dial ✅ Active Campaign ✅ Vici Dialer ✅Zoiper ✅CRM ✅ Microsoft Office Suite, ✅ Google Docs and Google Sheet ✅ HelpScout ✅ Zoho CRM ✅ Reamaze ✔️Project Management Trello - Slack - Google Meet Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.