๐ผ ๐+ ๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐
๐๏ธ ๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐
๐ ๐๐๐-๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ & ๐๐๐๐
โญโญโญโญโญ ๐๐๐% ๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐
When clients need someone who can ๐๐จ ๐ข๐ญ ๐๐ฅ๐ฅ, from calming a frustrated customer to closing a high-stakes hire, they stop scrolling. Thatโs where I come in.
With ๐+ years of proven success as a Top Rated Plus freelancer on Upwork, I specialize in delivering seamless support across Customer Service (Email, Chat, Phone, Social Media), Virtual Assistance, Admin & Executive Assistance, Real Estate Coordination, Telemarketing, Lead Generation, Cold Calling, and Full Life Cycle Recruitment.
My track record speaks for itself: fast-scaling startups, global eCommerce brands, and busy executives trust me to handle the details while they focus on growth.
Customer Support & Communication
๐ธ Multi-channel support: Email, Chat, Phone, Social Media
๐ธ Approach: empathetic tone, quick resolutions, and zero dropped threads
๐ธ CRM expertise: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, Zoho Desk, Re:amaze.
Virtual, Admin, & Executive Assistance
๐ธ Executive-level support with precision and confidentiality
๐ธ Calendar management, inbox organization, travel planning, and document handling
๐ธ Tools: Google Workspace, Microsoft Office, Asana, Monday, ClickUp, Notion, Jira
Sales, Recruitment, & Growth
๐ธ Telemarketing, Lead Generation, Cold Calling
๐ธ Full Life Cycle Recruitment: sourcing, screening, interviewing, onboarding
๐ธ Platforms: Salesforce, GoHighLevel, Pipedrive, Close, Bitrix24, Teamwork CRM
Real Estate Coordination
๐ธ Transaction management, client communication, scheduling, and MLS updates
๐ธ Trusted by real estate professionals for smooth, detail-oriented coordination
Professional Setup
๐ธ Dual-monitor high-performance laptop
๐ธ 100 Mbps fiber internet + power backup
๐ธ Noise-canceling headphones for distraction-free calls
Why Clients Choose Me
Because Iโm not just a freelancer; Iโm a ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ who blends empathy, efficiency, and expertise. Whether you need someone to ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฒ๐จ๐ฎ๐ซ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ๐ฌ, ๐ฆ๐๐ง๐๐ ๐ ๐ฒ๐จ๐ฎ๐ซ ๐จ๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ, ๐จ๐ซ ๐๐ซ๐ข๐ฏ๐ ๐ฒ๐จ๐ฎ๐ซ ๐ฌ๐๐ฅ๐๐ฌ ๐ฉ๐ข๐ฉ๐๐ฅ๐ข๐ง๐, I deliver results that keep your business moving forward.
If youโre looking for a ๐๐จ๐ฉ ๐๐๐ญ๐๐ ๐๐ฅ๐ฎ๐ฌ ๐๐ซ๐๐๐ฅ๐๐ง๐๐๐ซ ๐ฐ๐ก๐จ ๐๐๐ง ๐ฐ๐๐๐ซ ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ฉ๐ฅ๐ ๐ก๐๐ญ๐ฌ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐๐ซ๐จ๐ฉ๐ฉ๐ข๐ง๐ ๐ญ๐ก๐ ๐๐๐ฅ๐ฅ, letโs connect. Iโll bring clarity, consistency, and growth to your business.
Customer Support
Customer Care
Online Chat Support
Phone Support
Email Support
Technical Support
Product Onboarding
Customer Onboarding
Employee Onboarding
Email Communication
Zarah O.
Lagos Island, Nigeria
$10/hr
5.0
2 jobs
AI Voice Agent Developer | Vapi AI & Retell AI | Automated Call Handling & Lead Booking
Missed calls and slow follow-up cost businesses real revenue. I build AI voice agents on Vapi AI and Retell AI that answer calls, qualify leads, and book appointments so your business responds instantly, 24/7, without hiring extra staff.
โ โ โ โ โ "This is my second time working with Zarah, and once again she delivered exceptional work." repeat client, home services business
What I build:
Inbound AI voice agents that answer, qualify, and route calls (Twilio, PBX, Asterisk)
Outbound AI callers for lead follow-up, re-engagement, and appointment confirmation
AI receptionists for healthcare, real estate, hospitality, and local service businesses
End-to-end integration with your CRM, calendar, and workflow tools (HubSpot, GoHighLevel, n8n, Make, Zapier)
Recent results:
Dental clinic: built an AI receptionist handling booking, reminders, and patient inquiries client reported zero missed new-patient calls in the first month
Local service business: deployed a Retell AI outbound caller that re-engaged a dormant lead list, booking 18 appointments in the first two weeks
Lead workflow client: integrated Retell AI with n8n for fully automated intake eliminated manual data entry and cut lead response time from hours to under a minute
How it works: message me with your use case โ I'll map your call flow and tell you honestly whether a voice agent fits โ if it does, most builds are live within 1-2 weeks.
If you're losing leads to missed calls or slow response times, let's talk.
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Artificial Intelligence
AI Agent Development
Conversational AI
AI Chatbot
Machine Learning
AI Development
API Integration
n8n
Make.com
AI Consulting
Twilio
Outbound Call
CRM Automation
Chatbot
Zapier
Appointment Setting
JSON
Node.js
OpenAI API
AI App Development
Vincent E.
Cape Town, South Africa
$11/hr
4.9
32 jobs
I am an IT Support and Helpdesk Specialist experienced in supporting end users, B2B clients, SaaS customers, e-commerce businesses, and remote teams across different time zones.
I can manage day-to-day IT support tasks, respond to user requests, triage and update tickets, monitor systems and alerts, troubleshoot technical issues, manage patching activities, and maintain ownership through resolution or escalation.
My support experience includes:
โข Microsoft 365, Outlook, Teams, SharePoint, and OneDrive
โข Exchange Online, Entra ID, MFA, user accounts, and permissions
โข Google Workspace, Server Support
โข Windows, printers, VoIP, VPN, DNS, DHCP, and connectivity issues
โข User onboarding, offboarding, and access management
โข Ticket triage, queue management, system monitoring, and escalation
โข Endpoint monitoring, patching, security alerts, and application approvals
โข Remote end-user support through phone, email, and remote sessions
โข SaaS onboarding, account setup, product guidance, and troubleshooting
โข Customer service through email, live chat, and phone
โข SOPs, ticket notes, knowledge-base articles, and documentation
I have worked across MSP, SaaS, e-commerce, and technical support environments, using PSA, RMM, security tools, backup tools, documentation, CRM, and communication platforms. These include ConnectWise, Autotask, NinjaOne, N-able, Datto RMM, IT Glue, Hudu, ThreatLocker, Huntress, SentinelOne, Proofpoint, Zendesk, Freshdesk, HubSpot, TeamViewer, 3CX, RingCentral, Airtable, Scribe, and other related tools.
I am comfortable working independently, following support procedures, communicating clearly with technical and non-technical users, and stepping into related customer service or operational responsibilities when needed.
I am available for long-term, part-time, or full-time remote IT, SaaS, and customer-support work.
Technical Support
End User Technical Support
Customer Support
IT Support
Helpdesk
Office 365
Online Chat Support
Customer Service
Product Support
Desktop Support
Ticketing System
Technical Documentation
Troubleshooting
Microsoft Active Directory
Incident Management
System Administration
ConnectWise Automate
System Monitoring
Customer Onboarding
Email Support
David I.
York, Pennsylvania
$10/hr
5.0
1 jobs
Every business I've worked with that was losing leads had the same problemโnot a marketing problem or a sales problem, but a response problem. Calls were going unanswered. Leads were waiting hours for follow-up. Appointments were slipping through the cracks because nobody responded fast enough. That's where AI changes everything.
I am an AI Receptionist Developer, AI Voice Agent Developer, and Voice AI Automation Expert specializing in Retell AI, Vapi AI, Twilio, GoHighLevel, n8n, Make, OpenAI, and ElevenLabs. I build production-ready AI Receptionists, AI Voice Agents, AI Phone Agents, AI Calling Agents, Voicebots, and Conversational AI Systems that answer calls 24/7, qualify leads, schedule appointments, transfer calls, update CRMs, and automate follow-ups without human intervention.
I build intelligent AI Receptionists that sound natural, understand customer intent, answer FAQs, qualify prospects, collect customer information, route calls, book appointments directly into your calendar, and trigger automated SMS, email, and CRM workflows the moment a conversation ends.
I have deployed AI Receptionists for healthcare clinics, dental practices, real estate investors, home service businesses, law firms, SaaS companies, and sales teams handling real customer conversations every day. I've also built outbound AI calling systems that revive cold leads, automate appointment reminders, conduct customer follow-ups, and generate new opportunities around the clock.
WHAT I BUILD
AI Receptionists & Voice AI Systems
โข AI Receptionists
โข AI Voice Agents
โข AI Phone Agents
โข AI Calling Agents
โข Conversational AI
โข AI Customer Support
โข AI Virtual Receptionists
โข AI Call Center Automation
โข Voicebots
โข Inbound AI Calling
โข Outbound AI Calling
โข AI Appointment Booking
โข AI Lead Qualification
โข AI Call Routing
โข AI Customer Service Automation
โข AI Phone Support
โข Missed Call Automation
โข AI Call Answering Systems
Voice AI Platforms
โข Retell AI
โข Vapi AI
โข Twilio Voice
โข Twilio Studio
โข TwiML
โข OpenAI GPT 4o
โข ElevenLabs
โข LiveKit
CRM & Business Automation
I build complete automation systems using GoHighLevel, n8n, Make, HubSpot, Salesforce, Zoho CRM, Google Calendar, APIs, and Webhooks, allowing every call to automatically update your CRM, trigger follow-up campaigns, assign tasks, send SMS, schedule appointments, and notify your team instantly.
INDUSTRIES I SERVE
Healthcare โข Medical Clinics โข Dental Clinics โข Real Estate โข Home Services โข HVAC โข Roofing โข Plumbing โข Law Firms โข Insurance โข Mortgage โข Automotive โข SaaS โข Agencies โข Coaches โข E-commerce โข Local Businesses โข Customer Support Teams โข Sales Teams
WHY CLIENTS WORK WITH ME
I don't build demo bots.
Every AI Receptionist and AI Voice Agent I deliver is designed for real business operations, tested against real customer conversations, edge cases, and production environments before deployment.
From conversation design and prompt engineering to Voice AI optimization, CRM automation, appointment scheduling, call routing, lead qualification, and post-call workflows, I build complete systems that help businesses respond faster, book more appointments, reduce missed opportunities, and scale customer communication automatically.
If you're looking for an AI Receptionist Developer, AI Voice Agent Expert, Voice AI Developer, Retell AI Specialist, Vapi AI Developer, Twilio Expert, AI Phone Agent Developer, Conversational AI Engineer, AI Calling Agent, Virtual Receptionist Developer, GoHighLevel Automation Expert, or Call Center Automation Specialist, I can build a production-ready solution tailored to your business.
Send me a message with:
โข Your industry
โข How your calls are currently handled
โข Your CRM or software stack
โข What you'd like to automate
I'll recommend the best AI Receptionist, Voice AI, or automation system for your business and build a solution that delivers measurable results.
AI Receptionist, AI Voice Agent, AI Voice Agent Developer, AI Receptionist Developer, AI Phone Agent, AI Calling Agent, Voice AI, Conversational AI, AI Call Center, Virtual Receptionist, AI Virtual Receptionist, AI Customer Support, AI Customer Service, AI Phone System, AI Call Answering, AI Answering Service, AI Assistant, AI Voice Assistant, AI Automation, Business Automation, Workflow Automation, Voicebot, AI Bot, Phone Automation, Call Automation, Call Routing, Call Forwarding, Smart IVR, AI IVR, Intelligent IVR, Voice Automation, AI Calling, Inbound Calling, Outbound Calling, Cold Calling Automation, Lead Qualification, AI Lead Qualification, Lead Capture, Lead Generation, Lead Nurturing, Appointment Booking, Appointment Scheduling, Calendar Automation, CRM Automation, Sales Automation, Customer Support Automation, Follow-up Automation, Missed Call Text Back, SMS Automation, Email Automation, Pipeline Automation, Marketing Automation, GoHighLevel, GHL, GoHighLevel Automation, GoHighLevel CRM, Retell AI, Vapi, Vapi AI, Twilio, Twilio Voice, Twilio Studio, OpenAI, GP
n8n
AI Chatbot
AI Agent Development
Make.com
Artificial Intelligence
Machine Learning
Automation
Chatbot
API Integration
OpenAI API
Twilio
AI App Development
AI Development
AI Bot
AI Model Training Prompt
LiveAgent
Nataliia M.
Carmarthen, United Kingdom
$40/hr
4.8
65 jobs
HIPAA-aware AI voice agents for healthcare โ built on Synthflow, Retell AI and ElevenLabs. I turn missed calls into booked appointments with 24/7 reception, appointment booking and CRM automation that capture every inquiry and route it into your real systems.
I specialize in production voice agents (Synthflow, Retell AI, Voiceflow, ElevenLabs) wired into your real systems โ GoHighLevel, HubSpot, EHR / booking tools, Twilio telephony, plus AI chat & WhatsApp assistants (ManyChat, WATI) โ with OpenAI / GPT-4o driving the conversation and n8n / Make orchestrating the workflow end to end.
Healthcare is where I'm strongest. Recent work includes:
Patient growth & booking across a 55-clinic chiropractic network (Australia)
24/7 AI shift-coordination for UK NHS healthcare staffing
Bilingual (EN / ES) after-hours patient reception (Miami)
Inbound AI receptionists for dental & medical clinics
AI voice agent for medical consults (Synthflow + PracticeQ / EHR)
I design with compliance in mind: HIPAA-aware architecture, PHI minimization, audit logging, and clear medical-escalation rules โ the AI never diagnoses or gives medical advice; it routes to your staff.
Beyond healthcare, I deliver the same voice + integration stack for clinics, agencies, startups, and appointment-driven service businesses.
What I deliver:
AI voice & chat agents: inbound / outbound calls (Twilio, VoIP), WhatsApp & web chat, FAQ, triage, appointment booking
Lead qualification, enrichment & conversion bots
Knowledge-base & RAG assistants (document / data retrieval, multi-agent)
AI automation for business operations (n8n, Make, Zapier) + API / webhook integration
CRM & calendar integration (GoHighLevel, HubSpot, Google Calendar)
QA & testing for conversation flows and backend logic
Backed by 8+ years in project management and backend development (JavaScript, Node.js, Express, serverless, Supabase), I own the full delivery cycle โ architecture, conversation design, QA, deployment.
Let's build a voice agent that fits your business.
Message me to start)
API Integration
Full-Stack Development
n8n
Conversational AI
AI Agent Development
CRM Automation
Automated Workflow
OpenAI API
WhatsApp
HIPAA
Healthcare
AI Chatbot
ElevenLabs
HighLevel
HubSpot
Lead Management Automation
Machine Learning
Artificial Intelligence
Science & Medicine
Twilio API
Patreena H.
Spanish Town, Jamaica
$7/hr
5.0
20 jobs
My name is Patreena Hutchinson. I am 31 years of age. I am a self-motivated, hardworking and reliable individual. I am a good listener, I offer clear communication skills, attentiveness, and excellent time management.
In all my previous employments, I have gained experience in the field of Customer Service. Within my job tenure, being employed by Symplr for 6 years, I excelled in my job duties. I provided excellent customer service to new and existing vendors who are trying to gain access to healthcare facilities. I multitask very well. I was responsible for taking Inbound and made Outbound Calls. I processed medical credentials, answer LiveChats, assigned and completed emails. Additionally, I was a part of their Concierge Team and process specialty Insurance requirements. I possess excellent persuasive skills to encourage customers to Upgrade to a higher subscription bringing more income to myself and the company.
My educational background includes General Accounting-level 1 & 2, and BPO/ Customer Service training in the Heart NTVET development programs. I have been in the field of Customer Service for over 10 years.
Over the years, I have gain familiarization in using the following CRM tools and communication channel in the workplace. These include: Zoho, Zoom, Outlook, Google Workspace, Jitbit (support & Concierge), Wellsky, Launch 27, ReadySales Pro, VMware Environments, Livechat, Gmail, Microsoft Teams, RingCentral, Microsoft Excel, CRM, and Slack.
I look forward to the opportunity to speak with you further about how I can contribute to your team
Microsoft Excel
Computer Skills
Customer Service
Email Etiquette
Email Communication
Technical Support
Microsoft PowerPoint
Communications
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