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Rating is 4.9 out of 5.
4.9/5
based on 529 client reviews
  • $10 hourly
    ๐Ÿฅ‡ Top Rated Plus โฐ18000+ Hours of Quality Work Delivered ๐Ÿ’ผ 100+ Jobs Completed โœ… 100% Customer Satisfaction โญ 100% Job Success Rate I have 10 years of experience in customer service industry where I have worked for different niches; mainly with SaaS, ecommerce and software/technical support. I started off as Customer support executive in a US based company. My core responsibility include phone support both tier 1 and tier 2 for the SaaS based product. I then volunteered in tickets and live chat as I wanted to learn more and excel. Due to my great product knowledge and customer handling, I was promoted to support supervisor within 9 months of my joining date with the company. I was then further promoted to start another department from scratch which involved configurations and maintenance of tools that we used to service our customers. This also lead me into a training manager role for product and tools used internally. I then joined a software a company which required technical support both tier 1 and tier 2 via email and screenshare sessions and sometimes phone calls. The key to success was the knowledge of the command line and other basics to mid level knowledge of computers. I was then hired by a ecommerce business based out of Australia where I was the customer support manager and manged a team of 4 virtually based team members. It was mainly live chat and email. I have been Zendesk consultant and project manager for over two years. I have also experience in managing tools such as ย Agile CRM, Zopim, Intercom, Fonality, Confluence, Jira, Zoho Support, Ring Central, Zapier, CudaSign, Webmerge, Twilio (Sales force is on the way). I have successfully managed these from scratch and designed it as per the need of all the departments. I have done multiple projects in North America and in Europe.
    Featured Skill Live Chat Software
    Intercom
    Gorgias
    Ecommerce
    Shopify
    Project Management
    Customer Experience
    SaaS
    Administrative Support
    Customer Service
    Jira
    Email Support
    Online Chat Support
    Phone Support
    Zendesk
  • $150 hourly
    โžก๏ธ The ONLY Intercom Certified Partner (Sovaolo) โž• on Intercom since 2017 โž• highly-valued Intercom contributor โž• Expert-Vetted by Upwork โฌ…๏ธ ๐ŸšจDon't get fooled by copycats with false claims, that are only faking hours! ๐Ÿšจ ๐Ÿ‘‰ I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve โ€“ I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. ๐Ÿฆธโ€โ™‚๏ธ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! ๐Ÿ‘ ๐Ÿ‘จโ€๐Ÿ’ผ I'll let my clients speak for me - thank you all! ๐Ÿ™ "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." ๐Ÿ”„ Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. ๐Ÿ” Top skills: โœ”๏ธ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). โœ”๏ธ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) โœ”๏ธ Data analytics. โœ”๏ธ Email writing. โœ”๏ธ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.
    Featured Skill Live Chat Software
    WordPress
    Conversion Rate Optimization
    HubSpot
    B2B Marketing
    Lead Generation
    Klaviyo
    Chat & Messaging Software
    Marketing Automation
    Chatbot
    Marketing Strategy
    ActiveCampaign
    Intercom
    Email Marketing
    Email Campaign Setup
    Email Marketing Strategy
  • $20 hourly
    Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Onboarding, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! ๐Ÿš€ โœ“ Process-Aligned Automation Solutions โœ“ Multilingual Ai help center for self-service support โœ“ Customer onboarding, product tours, email funnels, surveys, and more โœ“ Omni-channel help desk support (email, chat, phone, social media, etc.) โœ“ Workflows for automating repetitive questions and self-service support โœ“ Flexible ticketing system for bugs, feature requests, and feedback โœ“ Conversation topics for managing conversation data โœ“ Series campaign builder for automating processes โœ“ CRM reporting system for tracking data and improving setup โœ“ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team โœ“ Fin.AI 2 using chat GPT ver 4. โœ“ Custom attributes, event tracking, and custom objects for advanced automation I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED ๐Ÿ† Ai Customer Service ๐Ÿค– โžž Ai Agent โžž Ai Copilot โžž Ai Analyst Fin.Ai๐Ÿค– โžž Intercomโ€™s new AI chatbot โžž Powered by GPT-4 AI โžž Fin Reporting โžž Fin Profiles โžž Custom Answers Fin Ai Helpdesk Assist โžž Ai assist for Inbox โžž Ai adjust writing โžž Ai assist for Articles Automation Funnels โžž Customer Onboarding Funnel โžž Customer Support Funnel โžž Lead Generation Funnel โžž Email Funnels Help Center โžž Collections & articles โžž Help Center integrations โžž Smart article suggestions โžž Article reports Workflows/Bots โžž Task Bot โžž Custom Bot โžž Resolution Bot โžž Workflows Series โžž User Onboarding series โžž Slipping Away Series โžž Feature announcement Tours โžž Product Tours โžž Video Tours โžž New Feature Tour Customer Segments โžž Use Case โžž Customer Behavior Inbox โžž Inbox Management โžž Inbox Auto Assignment โžž Ticketing Workflows โžž Macros โžž Inbox Rules & Automation Ticketing System โžž Customer ticket โžž Back-office ticket โžž Tracker ticket types Reports โžž CSAT / SLA โžž Resolution Rate โžž Ticket Closing Rate โžž Workspace Automation Report โžž More.. Checklist โžž Onboarding checklist โžž Checklist descriptions โžž Setup tasks Outbound โžž Surveys and Feedback Forms โžž Banners โžž Mobile Carousels Advance Features โžž Apps + Integrations โžž Event Tracking โžž Custom Attributes โžž Custom Objects โžž Webhook โžž API WHY HIRE ME? ๐Ÿ‘€ โœ… Iโ€™m a certified Intercom Service Partner. โœ… Iโ€™ve been using Intercom for more than 7 years now. โœ… I helped more than 500+ companies in different Industries. โœ… I have consistent 5.0-star reviews with my clients. โœ… I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon. Steven โœ”Intercom Expert | โœ”Intercom Certified Service Partner | โœ”CRM Expert
    Featured Skill Live Chat Software
    Chat & Messaging Software
    Gorgias
    CRM Software
    CRM Development
    Customer Relationship Management
    Customer Service Chatbot
    CRM Automation
    Zendesk
    Intercom
  • $40 hourly
    If you are a business owner who wants to set up a chatbot for your business and connect it with your website (Live Chat Widget) and/or Integrate with the platforms like Facebook Messenger, Whatsapp, Telegram, Slack, Alexa, and Google Hangouts... If you are a business owner who wants to develop a chatbot. For Lead Generation, For effective Customer Service, For educating customers about your business, For automating Sales conversion, For understanding and segmenting your audience .. If you are a business owner, who is looking for a technology partner to understand and build a suitable chatbot that suits your business, the platform (Twilio, Chatfuel, Manychat) the framework (Botpress, BotMan, Rasa, Microsoft Bot Framework, etc), and NLP solutions available to match your infrastructure and budget .. Then Let us Talk. The process is simple. Send me an invite and I would love to get to know more about you and your business. Let us connect over a non-obligatory call and I promise that I won't suggest or sell you anything unless I'm sure that it is the exactly solution that you need. I strongly believe that creating client-oriented software takes a mixture of technical excellence and clear communication and throughout our entire journey, as a Digital solution provider, I put my best efforts to ensure that my clients receive both. I know that every client is unique and strives to deliver an individual, innovative, and affordable proposal every time and to follow it through with an outstanding delivery that is both on time and within budget. With over 17+ years of experience in developing multiple innovative and path-breaking projects and I strongly believe that weโ€™d be able to deliver high quality, cost-effective, easy-to-use Chats bots for your organization as per your requirement in turn-around time. I'd love to help with your project!
    Featured Skill Live Chat Software
    WhatsApp
    HTML5
    Chatbot Development
    ChatGPT
    ManyChat
    Chatfuel
    Twilio API
    Airtable
    Zapier
    Facebook
    Chatbot
    Bot Development
    Telegram API
    Chat & Messaging Software
  • $15 hourly
    I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.
    Featured Skill Live Chat Software
    Data Entry
    Answered Ticket
    Customer Relationship Management
    Ticketing System
    Technical Support
    Customer Support
    Customer Onboarding
    SaaS
    Email Etiquette
    Customer Service
    Customer Satisfaction
    Email Support
    English
  • $10 hourly
    Basic Website editing using WordPress Live Chat and technical support since 2017. * Capable of managing multiple chats simultaneously while delivering the best service. * Tech Savvy * Manage customer accounts * Processing payments, orders, and refunds using Stripe.com, Authorize.net, and PayPal * Labeling and ticketing using Bold360 * Chat support using Purechat, Zendesk, Gladly, and LivePerson I also have working experience with Shopify. * Processing and Tracking Orders * Responding to Email Inquiries I am a dedicated and self-reliant worker with the ability to work independently. I am capable of working a minimum of 40 hours and am flexible with shifts.
    Featured Skill Live Chat Software
    LivePerson
    Stripe
    PayPal
    Order Processing
    Shopify
    Online Chat Support
    Customer Support
    Technical Support
    Zendesk
    Email Communication
    Data Entry
    Customer Service
  • $15 hourly
    Looking for a ๐™‹๐™๐™€๐™ˆ๐™„๐™๐™ˆ ๐˜พ๐™๐™Ž๐™๐™Š๐™ˆ๐™€๐™ ๐™Ž๐™๐™‹๐™‹๐™Š๐™๐™ ?โœจ๐ŸŒŸ ๐Ÿฆป๐Ÿ› ๏ธCustomer Service โšก๐Ÿ’ป High-Speed Internet & Equipment ๐Ÿš€๐Ÿ“šTech-Savvy & Fast Learner Here's what clients book me for ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡ ๐Ÿ”ฅ ๐™€๐™›๐™›๐™š๐™˜๐™ฉ๐™ž๐™ซ๐™š ๐˜พ๐™ค๐™ข๐™ข๐™ช๐™ฃ๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Clear and concise communication via email, chat, and phone. โ€ข Active listening to understand and address customer needs. ๐Ÿ”ฅ ๐™๐™š๐™˜๐™๐™ฃ๐™ž๐™˜๐™–๐™ก ๐™€๐™ญ๐™ฅ๐™š๐™ง๐™ฉ๐™ž๐™จ๐™š โ€ข Proficient in troubleshooting and technical problem-solving. โ€ข Quick understanding and resolution of customer issues. ๐Ÿ”ฅ ๐™ˆ๐™–๐™ฃ๐™–๐™œ๐™š๐™ข๐™š๐™ฃ๐™ฉ ๐™Ž๐™ ๐™ž๐™ก๐™ก๐™จ โ€ข Team leadership for efficient resolution of customer inquiries. โ€ข Development of strategies to enhance customer satisfaction and support processes. ๐Ÿ”ฅ ๐˜พ๐™ง๐™ค๐™จ๐™จ-๐™๐™ช๐™ฃ๐™˜๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก ๐˜พ๐™ค๐™ก๐™ก๐™–๐™—๐™ค๐™ง๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Collaboration with diverse teams to address customer needs. โ€ข Integration of feedback for continuous improvement. ๐Ÿ”ฅ ๐˜ผ๐™™๐™–๐™ฅ๐™ฉ๐™–๐™—๐™ž๐™ก๐™ž๐™ฉ๐™ฎ ๐™–๐™ฃ๐™™ ๐˜ฟ๐™š๐™™๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ โ€ข Fast learner, adaptable to new tools and technologies. โ€ข Work well under minimal supervision with a dedicated and resourceful approach. If you're on the lookout for a freelancer who speaks English like a pro, nails customer service, rocks social media management, and breezes through data entry and research with a tech-savvy flair, you've found your match! Let's chat about how I can bring my skills to the table for your project. ๐Ÿš€๐Ÿ’ฌ
    Featured Skill Live Chat Software
    Customer Support
    Following Procedures
    Email Support
    Online Chat Support
    Customer Satisfaction
    Team Management
    Zendesk
    Intercom
    English
    Technical Support
    Customer Service
    Communication Skills
    Google Sheets
    Email Communication
    Computer Skills
  • $200 hourly
    Are you struggling to maximize HubSpot to its fullest potential? I help B2B companies quickly harness the power of HubSpot, while always delivering measurable results and positive ROI. ๐Ÿ—ฃ๏ธ Here are a few of the things my Upwork clients are saying: โญโญโญโญโญ โ€œKhary is a consummate professional. He executed flawlessly. I highly recommend Khary to anyone in need of HubSpot workflow buildout and integration with multiple platforms. Zero disappointment." โญโญโญโญโญ "Khary is an incredible freelancer. Everything went perfectly and he was able to go the extra mile to deliver. He showed amazing skills for HubSpot, GTM, Analytics, Salesforce, and more. He is also extremely clear with communication, always available and precise with deadlines. Absolutely recommended!" โญโญโญโญโญ "Khary is a professional HubSpot ninja that is able to help you if you have the right processes in place to kickstart your HubSpot automation. He can also code!" โญโญโญโญโญ โ€Khary is an excellent developer who completed our HubSpot project according to schedule. Heโ€™s a great communicator, well organized, and easy to work with. We highly recommend his services!" My clients turn to me FIRST when they need a boost in sales and profitability. My tactics are simple, yet effective and are specifically designed to generate measurable results for your company. โš ๏ธ I cannot help every company, but we may be a great fit if you are thinking: โš ๏ธ โ— โ€œWe want to maximize HubSpot to its fullest potential in order to scale our sales.โ€ โ— โ€œHow do we set-up & optimize HubSpot for the best performance and ROI?โ€ โ— โ€We need a process to keep contact data clean & organized within our HubSpot CRM.โ€ โ— โ€œWhatโ€™s the best method for tracking our incoming leads various marketing channels?โ€ โ— โ€œWe need an expert to integrate HubSpot w/ Salesforce and/or other applications.โ€ โ— "We spent thousands of dollars on a "renowned" HubSpot agency and got nowhere.โ€ โ— โ€œWhat are the best reports to create within HubSpot to get up-to-date insights into our most important metrics?โ€ โ— โ€œWe need to redesign our website on the HubSpot CMS, which will position our company as a leader in the marketplace & motivate our prospects to take action!โ€ โ— "Every time we generate new leads that arenโ€™t nurtured, weโ€™ve lost potential revenue." โ— "I'm NOT a HubSpot expert, and I don't have time to learn a new software from scratch!" โ— "I need someone take take this project, and get it done RIGHT - the first time!" โ— โ€œIs migrating to HubSpot the best choice for our business?โ€ Working with me, you will: โ˜… Stop struggling with HubSpot issues โ˜… Maximize your revenue potential through an automated sales process โ˜… Set up proper source attribution for all your different marketing channels โ˜… Implement lead statuses & associated workflows to automate status transitions โ˜… Develop effective evergreen campaigns that generate new leads on autopilot โ˜… Never have to hire a developer, copywriter, automation expert or graphic designer and HOPE that they work well together! (Iโ€™m your one-stop shop!) As a certified HubSpot solutions partner, I work with HubSpot clients daily in order to help them leverage the full potential of the HubSpot platform. Iโ€™ve designed a variety of custom solutions for numerous HubSpot clients and I'm confident that I can do the same for you. My profile: โœ… Recognized by Upwork as an Expert-Vetted Talent and among the top 1% of experts โœ… Worked with hundreds of growing B2B companies โœ… Featured in Upwork, HubSpot, CodeMentor, BiggerPockets + more Sound like a fit? Here are the next steps: ๐ŸŸข Click the green โ€˜Invite to Jobโ€™ button in the top right-hand corner ๐Ÿ’ฌ Send me a message and letโ€™s organize a call
    Featured Skill Live Chat Software
    Communications
    B2B Marketing
    Business Valuation
    Content Marketing
    LinkedIn Marketing
    HubSpot
    Mergers & Acquisitions
    API Development
    Google Ads
    Google Analytics
    WordPress
    SaaS
    Web Design
  • $30 hourly
    โœฎ 18+ years in IT. โœฎ Worked with several Fortune 500 Companies โœฎ Experienced Full Stack Developer โœฎ Worked with British Telecom, AT&T, Google, IBM, etc. โœฎ 100% refund policy. โœฎ Available 18 hours a day. Prior to this I have worked with several fortunes 500 companies which include British Telecom, AT&T, Google, IBM before start my own freelancing work. Having more than 18+ years rich knowledge in IT and handled more than 3000+ live projects I can guarantee that I will add value to your projects. If I canโ€™t deliver anything I wonโ€™t charge for my time, and in this world nobody wants to work for free. [ What I can provide ] โœฎ Angular JS 6 Development โœฎ Node JS Development โœฎ Python Development โœฎ React JS โœฎ Meteor JS โœฎ Express JS / Sails JS โœฎ Vue JS โœฎ TypeScript โœฎ AngularDart โœฎ Dart โœฎ Mobile App โœฎ IOS Development โœฎ Android Development โœฎ Swift 4 โœฎ Java 8 โœฎ Objective C โœฎ Google Kotlin โœฎ React Native โœฎ Google Flutter โœฎ E-commerce Development โœฎ Magento Development โœฎ Website development โœฎ Mobile Back end development โœฎ Graphic design + UI & UX implementation โœฎ Consulting in mobile app development โœฎ Startup Development I am having strong expertise in database, here is few in the list, โœฎ MS SQL โœฎ Mongo DB โœฎ My SQL โœฎ Maria DB โœฎ SQL Lite โœฎ Amazon Dynamo DB โœฎ Amazon Aurora Expertise in Blockchain: โœฎ Smart Contracts development using Solidity โœฎ Subgraph indexing using the graph โœฎ Tokenomics โœฎ Vesting โœฎ Web3 integration โœฎ In-depth knowledge of ERC20 & ERC721 Smart Contracts โœฎ NFT contract โœฎ Token/ coin Contract โœฎ Defi EXchange โœฎ BEP1155 โœฎ Hardhat โœฎ NFT minting Also I am comfortable with Cloud Computing using Amazon AWS, GCloud, MS Azure. Here is my system programming exprience, โœฎ Docker โœฎ Kubernetes โœฎ Jenkins โœฎ Google App Engine โœฎ Micro Services โœฎ Amazon Elastic Container Services โœฎ Amazon Elastic Beanstalk โœฎ Amazon EBS โœฎ Amazon AWS CLI โœฎ Elastic Cache โœฎ Mem Cache โœฎ Redis Cache Also I am comfortable with Analytical information or Search engine development. Here is my informations below, โœฎ Apache Solr Search โœฎ Amazon Elastic Search โœฎ Amazon Red Shift โœฎ Kibana โœฎ Lucene โœฎ Sphinx โœฎ Xapian [ My Domain Experience ] โœฎ On-Demand Service app โœฎ SAAS โœฎ Uber-like app โœฎ Food delivery website and app โœฎ Restaurant website and app โœฎ Travel website and app โœฎ Social network website and app โœฎ Upwork like service marketplace website and app. โœฎ Crowdfunding website and app โœฎ Service provider finder app โœฎ GPS apps โœฎ Product selling website and app โœฎ Event ticket-selling website โœฎ Daily Deal website and app โœฎ E-commerce website and app โœฎ Dating website and apps โœฎ Rideshare apps Also I am comfortable with several open source system, like follows, โœฎ Magento โœฎ WordPress โœฎ Drupal I love my job as working with different clients has given me the opportunity of being a part of so many wonderful ideas and journeys. My approach to work is to go beyond the job description and focus on building a long lasting relationship with all clients.
    Featured Skill Live Chat Software
    Angular 5
    Magento 2
    Laravel
    Mobile App Development
    Android App Development
    iOS Development
    React
    Objective-C
    Node.js
    Swift
  • $130 hourly
    PLEASE, DON'T REACH OUT IF YOU HAVE NO PROJECT ON THE TABLE AND NO BUDGET. NO SPAM! A C/C++ low level developer with skillset and experience centred around high-performance media streaming and processing tools. Typical projects are in the field of video/audio streaming, conversion, analysis, transformation and delivery. For example: low-latency live as well as recorded video mixers, WebRTC solutions, AI/neural nets integration, passthrough ads overlays, object recognition and classification on live streams coming from webrtc/browsers, desktop clients, security cameras and rtmp/rtsp/ONVIF feeds, stream composition, conversion between hard-to-combine formats or protocols. Low latency screen sharing apps. Deep understanding of HLS as well, earned by implementing some customer ideas that exploited this protocol to the limit. With 18 years of software engineering experience and a large collection of ready and owned, available for adaptation and integration source code, i provide cost-efficient solutions for a wide range of customer cases. Extreme example of it is that i have a fully in-house built WebRTC implementation in C++ built using libavformat, libssl, libdtls, libnice, and hand-hacked packetisation of H264 according to RFC 6184.. Also, i have a huge experience building networking-intensive applications. A lot of experience with pubnub, rtmp/rtmfp, webrtc, building custom binary protocols and implementations (both TCP and UDP based, for example: hand-hacking DNS requests). My customers include Cedexis and Pubnub. Some of my less-recent and somewhat obsolete areas of knowledge are the Adobe stack (Actionscript 2/3) and low-level undocumented file format analysis and synthesis: 7 years as a head of all development for OfficeRecovery, inc. (now part of Axcient)
    Featured Skill Live Chat Software
    Kurento
    FFmpeg
    NGINX
    Video Stream
    Wowza Media Server
    Node.js
    WebRTC
    AngularJS
    C
    JavaScript
  • $15 hourly
    Looking for ๐™ฅ๐™ง๐™š๐™ข๐™ž๐™ช๐™ข reliable assistance to ๐™ก๐™ž๐™œ๐™๐™ฉ๐™š๐™ฃ ๐™ฎ๐™ค๐™ช๐™ง ๐™ฌ๐™ค๐™ง๐™ ๐™ก๐™ค๐™–๐™™? ๐Ÿ‘œ๐Ÿ’ฐ Cost-Effective & Tech-Savvy โšก๐Ÿ’ป High-Speed Internet & Equipment ๐Ÿ•’๐Ÿ›ก๏ธ Time Zone & Data Security Hereโ€™s what clients hire me for ๐Ÿ‘‡ 1๏ธโƒฃ ๐˜พ๐™๐™Ž๐™๐™Š๐™ˆ๐™€๐™ ๐™Ž๐™€๐™๐™‘๐™„๐˜พ๐™€ and ๐™๐™€๐˜พ๐™ƒ๐™‰๐™„๐˜พ๐˜ผ๐™‡ ๐™Ž๐™๐™‹๐™‹๐™Š๐™๐™ ๐™‹๐™๐™Š They are the bridge that connects a company's vision with its customer's needs. With me in your team, you'll have an expert in ๐™—๐™ช๐™ž๐™ก๐™™๐™ž๐™ฃ๐™œ ๐™ฉ๐™ง๐™ช๐™จ๐™ฉ, someone who ๐™ž๐™ฃ๐™จ๐™ฅ๐™ž๐™ง๐™š๐™จ ๐™˜๐™ค๐™ฃ๐™›๐™ž๐™™๐™š๐™ฃ๐™˜๐™š and ๐™ฉ๐™ช๐™ง๐™ฃ๐™จ ๐™˜๐™๐™–๐™ก๐™ก๐™š๐™ฃ๐™œ๐™š๐™จ ๐™ž๐™ฃ๐™ฉ๐™ค ๐™ค๐™ฅ๐™ฅ๐™ค๐™ง๐™ฉ๐™ช๐™ฃ๐™ž๐™ฉ๐™ž๐™š๐™จ, making them indispensable assets in the journey towards ๐™—๐™ช๐™จ๐™ž๐™ฃ๐™š๐™จ๐™จ ๐™จ๐™ช๐™˜๐™˜๐™š๐™จ๐™จ. 2๏ธโƒฃ ๐™Š๐™‹๐™๐™„๐™ˆ๐™„๐™•๐™„๐™‰๐™‚ client's ๐™๐™„๐™ˆ๐™€ and ๐™‚๐™Š๐˜ผ๐™‡๐™Ž I'm all about getting things done efficiently to help my client achieve their big dreams. 3๏ธโƒฃ ๐˜พ๐˜ผ๐™‡๐™€๐™‰๐˜ฟ๐˜ผ๐™ ๐™’๐™„๐™•๐˜ผ๐™๐˜ฟ๐™๐™” I take charge of schedules like a pro, keeping everything organized and on point 4๏ธโƒฃ ๐™Ž๐™๐™๐˜ผ๐™๐™€๐™‚๐™„๐˜พ ๐™‚๐™๐™Š๐™’๐™๐™ƒ ๐™‚๐™๐™๐™ I dig deep, make plans, and help my clients grow both personally and professionally. 5๏ธโƒฃ ๐™๐™€๐™‡๐˜ผ๐™๐™„๐™Š๐™‰๐™Ž๐™ƒ๐™„๐™‹ ๐˜ฝ๐™๐™„๐™‡๐˜ฟ๐™€๐™ ๐™€๐™“๐™๐™๐˜ผ๐™Š๐™๐˜ฟ๐™„๐™‰๐˜ผ๐™„๐™๐™€ Building connections is my superpower; I help manage and nurture key relationships. 6๏ธโƒฃ ๐˜พ๐™Š๐™ˆ๐™ˆ๐™๐™‰๐™„๐˜พ๐˜ผ๐™๐™„๐™Š๐™‰ ๐˜พ๐™ƒ๐˜ผ๐™ˆ๐™‹ From presentations to social media, I'm your go-to for clear, compelling messaging that boosts visibility and impact. ๐ŸŸข If youโ€™re ready to team up for success, here are the next steps: ๐Ÿ‘‰ Send me a personalized Upwork message ๐Ÿ‘‰ Click the green Schedule a Meeting button ๐Ÿ‘‰ Choose one 30 mins and Iโ€™ll confirm a timeslot ๐™‹๐™Ž. ๐™‡๐™š๐™ฉ ๐™ข๐™š ๐™๐™š๐™ก๐™ฅ ๐™ฎ๐™ค๐™ช ๐™—๐™ช๐™ฎ ๐™—๐™–๐™˜๐™  ๐™ฎ๐™ค๐™ช๐™ง ๐™ฉ๐™ž๐™ข๐™š. *๐™ฌ๐™ž๐™ฃ๐™ *
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  • $30 hourly
    I'm a ๐“๐จ๐ฉ ๐‘๐š๐ญ๐ž๐ ๐๐ฅ๐ฎ๐ฌ consultant with over 15 years of experience (๐Ÿ๐ŸŽ๐Ÿ๐ŸŽ๐ŸŽ+ ๐ก๐จ๐ฎ๐ซ๐ฌ) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: โญ Zendesk โญ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) โญ HubSpot โญ Intercom โญ Zoho CRM & Zoho Desk โญ Jira โญ Gorgias ๐ŸŸง ๐„๐—๐๐„๐‘๐ˆ๐„๐๐‚๐„ โœ”๏ธ 14 years (19900+ hours) of proven experience on Upwork. โœ”๏ธ 460+ jobs & projects on Upwork. โœ”๏ธ 24 years of total professional experience working with companies all across the globe. ๐ŸŽ“ ๐‚๐„๐‘๐“๐ˆ๐…๐ˆ๐‚๐€๐“๐ˆ๐Ž๐๐’ โœ”๏ธ Email & SMS Deliverability Certification - Klaviyo Academy โœ”๏ธ Marketing Hub Software - HubSpot Academy โœ”๏ธ Contextual Marketing - HubSpot Academy โœ”๏ธ Sales Hub Software - HubSpot Academy โœ”๏ธ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star โญ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. โœ… ๐‹๐„๐“'๐’ ๐†๐„๐“ ๐’๐“๐€๐‘๐“๐„๐ƒ! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. ๐ŸŽ–๏ธ ๐‡๐”๐๐’๐๐Ž๐“ ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Responsive email template design & customization โœ… Email Campaigns โœ… Sales and marketing process optimization โœ… Attribution tracking and reporting โœ… Integrations and cross-platform automation โœ… Data hygiene and management โœ… Reporting and Dashboards ๐ŸŽ–๏ธ ๐™๐„๐๐ƒ๐„๐’๐Š & ๐…๐‘๐„๐’๐‡๐ƒ๐„๐’๐Š ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Help Center / Helpdesk design and theme branding โœ… Automatic email alerts and reminders โœ… Messaging and Live Chat setup โœ… AI and automation (Intelligent Triage, Advanced Bots) โœ… Agent Workspace configuration โœ… Voice, Talk, and Text implementation (including IVR) โœ… Freshchat setup and Chatbot development โœ… Freshcaller (Phone) setup โœ… Zendesk Explore reporting and analytics โœ… Workflows, Triggers and Automations โœ… Service level agreements (SLA management) โœ… Integration with external systems and CRMs โœ… Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) โœ… Multi-brand / Multi-product deployment โœ… Zendesk Sell setup โœ… Multi-lingual support setup โœ… Training and ongoing support ๐ŸŽ–๏ธ ๐ˆ๐๐“๐„๐‘๐‚๐Ž๐Œ ๐—ฆ๐๐„๐‚๐ˆ๐€๐‹๐ˆ๐“๐ˆ๐„๐’: โœ… Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system โœ… Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles โœ… Advanced qualification options to help categorize new leads, owner assignment for leads and users โœ… Custom Chatbot configuration to automatically provide quality answers to your Leads and Users ๐–๐ก๐š๐ญ ๐ˆ ๐œ๐š๐ง ๐จ๐Ÿ๐Ÿ๐ž๐ซ ๐ฒ๐จ๐ฎ: โ–บ Configure, optimize and manage your help desk to streamline support operations. โ–บ Stronger customer relationships with personalized interactions and segmentation. โ–บ Intuitive ticketing systems. โ–บ Comprehensive reports and dashboards, allowing you to make data-driven decisions. โ–บ ๐€๐๐ƒ ๐Œ๐”๐‚๐‡ ๐Œ๐Ž๐‘๐„! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. ๐Ÿ‘‰ Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! ๐Ÿค Let's connect for further discussions. I am just a message away! ๐Š๐„๐˜๐–๐Ž๐‘๐ƒ๐’: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | Guru
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  • $35 hourly
    Buddyboss โ™ฆ Buddypress โ™ฆLearnDash โ™ฆ WP Job Manger โ™ฆ Bookly โ™ฆ Gamification โ™ฆ Memberpress โ™ฆ Lifter LMS โ™ฆInfusionsoft โ™ฆ Memberium โ™ฆ payment integration โ™ฆ API integration โ™ฆ Mailchimp โ™ฆ Hubspot Introduction: I AM REKHA โ€“ Web- Designer expert. I'm a Conversion Optimization Expert with a strong focus on web analytics and user experience design If you are looking for an expert in making websites, hybrid mobile app and Software development โ€œtick,โ€ who can revamp your existing site or build you a marvel of a new one while providing you with a fully involved but effortless experience, Iโ€™m your perfect choice. I offer a unique, one-stop-shop, radically transparent service. I manage myself and every necessary team member & contractor to execute your vision from A-Z and go the extra mile to ensure that you are a 100% success. We are a fantastic team of designers, developers, copywriters, specialized digital marketers, and other expert quality analysts whose skills are required to make our working partner's businesses more efficient, effective, and profitable. With my experts and I help several entrepreneurs and businesses: Dedicate to translate your vision into DETAILED SPECIFICATIONS and PROJECT DOCUMENTATION to gets people on the same page, enable the project to run smoothly, eliminates delays and miscommunication, and motivate everyone to do their best work. DEVELOP EXPERT UI, a user-friendly and mobile-responsive platform that communicates your brand values and inspires trust and gets people to take action that creates value for your business. Experienced designers and developers to use Mock-Ups, PSD, and Wireframes. DEVELOP your designs into a Fully Functioning Website and App, while adhering to the highest code & industry standards and being extremely mindful of the impacts of the development process on future marketing efforts (PPC, SEO, Page Speed Optimization, etc.). Conduct extensive Quality Assurance (QA) and Debugging to eliminate all issues, bugs and confirm that all pages, templates, and features function correctly on all devices, browsers, and resolutions (before and after we go live). Why you choose and work with us : We are incredibly responsive, well-organized, transparent, and very easy to communicate with. We work and deliver results faster than any of my competitors; therefore, you end up paying less for the best among competitors. Choose quality over price. Happy to start with small projects to build connections to get many more significant projects, we focus on long-lasting relationships with people whose business we want to help. You can surely count on us in the long run. We want you to trust us that we wonโ€™t let you down. Talk with you soon, Rekha Web-Designer
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  • $20 hourly
    I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.
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  • $12 hourly
    "It is our choicesโ€ฆthat show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore ๐Ÿง™๐Ÿปโ€โ™‚๏ธ๐Ÿช„ Since 2010, Iโ€™ve chosen to dive deep into the customer service matrixโ€”starting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. Iโ€™ve even stepped into a โ€˜Professorโ€™ role, training teams and guiding them through the magic (and challenges) of the field. ๐ŸŽ“โœจ My experience spans industries like tech ๐Ÿ’ป, e-commerce ๐Ÿ›’, telecom ๐Ÿ“ž, insurance ๐Ÿ›ก๏ธ, finance ๐Ÿ’ต, and fraud management ๐Ÿ•ต๏ธโ€โ™‚๏ธโ€”working with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And Iโ€™m always ready for the next adventure. ๐Ÿ†๐Ÿ—บ๏ธ
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  • $20 hourly
    A Customer/Technical support since 2006. Also a Project Manager for an independent gaming channel working on content moderation and channel moderation as well. I was a Senior Technical Support with DELL handling all software and hardware related concerns for Desktops and Laptops including virus removals, third party applications and peripherals, and all other related concerns. I also was a Team lead for a startup company. HR skills include talent sourcing and onboarding as well as being part of Trust & Safety team specializing in Spam/Scam prevention.
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  • $10 hourly
    I'm a native Chinese & Cantonese speaker , has worked in BP company & Stephanni company as translator and customer service for 6 years . Excellent communication skills .
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  • $20 hourly
    I have 10 years of experience in customer service as a supervisor. My primary responsibility involves coaching and mentoring as well as ensuring that my team exceeds the quality and productivity targets. With my years of experience, I already acquired many skills and became an expert in the following fields: *Troubleshooting *Processing of orders *Escalations (voice and email) *Data entry *Reporting and analysis *People Management I also worked as a VA / Customer Service Ambassador here in Upwork for over 3 years now. I managed several stores which have a positive sales of more than 30K orders. I could say that I'm an expert with the following: *Shopify *TradeGecko *StitchLabs *HelpShift *Zendesk *Freshdesk *Inventory Management *Gorgias
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  • $35 hourly
    #erlang (Ejabberd, MongooseIM, Cowboy) #nosql DB (Cassandra, Solr) Excellent understanding of XMPP from client to server. I have implemented XMPP client for web app (using Strophe), android app (using Smack), desktop app (using libjingle). On ejabberd/mongooseIM, I have implemented many modules that defines own presence, iq, message, even I can define own stanza. Execellent understanding WebRTC. I have implemented Linux application that uses XMPP or Websocket for signaling and WebRTC for media transport to establish p2p audio&video call. Source code of Android WebRTC application are public on github. In these days, I spend free time on + Cowboy web server and Alice AIML chat bot. + forex trading and indicators implementation for MT5.
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  • $15 hourly
    "Integrity and Professionalism" I am a graduate of both Bachelor of Science Major in Marketing Management and Bachelor of Science in Nursing. I can offer full time or part time jobs for writing, sales, QA and customer service. My experience working for call centers enhanced my oral and written communication skills. I am highly motivated and always eager to learn.
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  • $15 hourly
    I am an expert!๐Ÿš€ As an experienced customer service specialist and fraud prevention expert, I can help! With over 12 years of experience in customer service and seven years specializing in fraud prevention, disputes, risk management, and KYC, I offer comprehensive expertise in ensuring a secure and seamless experience for businesses and customers alike. And itโ€™s not just talk โ€“ companies like American Express, ADP, Stripe, and Givebutter have recognized my work in making customers happy. Letโ€™s make your customer experience secure and seamless together! Why You Should Hire Me: โฌ†๏ธ As a Customer Satisfaction Strategist and Workflow Wizard, I bring a unique blend of skills that drive exceptional results. With a big-picture mindset, I excel at problem-solving, finding innovative solutions, and connecting the dots to deliver outstanding outcomes. What Sets Me Apart: ๐Ÿš€ Efficiency-Focused: I thrive on streamlining processes and simplifying tasks to boost productivity and ensure optimal outcomes. Specializations: ๐Ÿ† 1. Customer Service: Financial Aspect: Expertise in managing financial processes, handling transactions, and ensuring seamless payment experiences. Fraud, Dispute, and Chargebacks: Proven track record in identifying and resolving fraudulent activities, disputes, and chargebacks to safeguard your business. KYC and Compliance: Adept at handling Know Your Customer (KYC) processes and ensuring compliance with industry regulations. 2. Administrative Tasks: Data Entry: Meticulous and detail-oriented data entry skills for accurate record-keeping and efficient data management. Payroll: Proficient in handling payroll processing to ensure timely and accurate compensation for your team. 3. Email, Chat, Calendar Management: Effective Communication: I excel at managing emails and chats to provide timely and professional responses to clients and stakeholders. Calendar Management: Proactively organizing schedules, appointments, and meetings for seamless time management. If you're in need of a customer service specialist and fraud prevention expert who can also handle virtual administrative tasks, let's work together! Contact me today to learn more about how I can help your business thrive.
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    Online Chat Support
  • $19 hourly
    Are you looking for a content writer who can elevate your business through compelling and engaging content? Look no further! With over a decade of experience, I specialize in transforming ideas into powerful narratives that drive results. Here's how I can help your business succeed: Proven Track Record With a Bachelor of Science in Nursing and a Cum Laude graduate, I have honed my communication skills to perfection. My extensive background includes writing for university publications, church newsletters, and participating in a spokesman club, all of which have polished my English proficiency and rhetorical abilities. Versatile Expertise My writing spans a wide array of topics, including: ๐Ÿ‘‰ Product Reviews: Highlighting features and benefits to drive sales. ๐Ÿ‘‰ Spirituality: Crafting inspirational content that resonates with readers. ๐Ÿ‘‰ Health and Wellness: Providing insightful and informative articles to educate and engage. ๐Ÿ‘‰ Productivity: Offering tips and strategies to enhance efficiency. ๐Ÿ‘‰ Finance: Simplifying complex topics like credit cards, insurance, and loans. ๐Ÿ‘‰ Mobile Apps: Creating compelling content for app descriptions and reviews. ๐Ÿ‘‰ Real Estate: Delivering detailed and persuasive property listings. ๐Ÿ‘‰ Pets: Writing engaging and informative pet care guides. ๐Ÿ‘‰ eBooks: Producing long-form content that captivates readers. Mastery of Tools and Platforms I am proficient in a wide range of software and platforms essential for top-tier content creation and management: ๐Ÿ‘‰ SEO Tools: Buzzsumo, Semrush, SEO Surfer, Yoast ๐Ÿ‘‰ Content Management: WordPress, Kindle Direct Publishing (KDP) ๐Ÿ‘‰ Writing and Editing: Grammarly, Google Docs, Sheets, and Slides ๐Ÿ‘‰ Project Management: Trello, Airtable, Atlassian ๐Ÿ‘‰ Social Media Management: Hootsuite, Buffer ๐Ÿ‘‰ Customer Service: Intercom, Hubspot, CloudTalk ๐Ÿ‘‰ Additional Tools: Dashlane, ExpressVPN ๐Ÿ‘‰ Customer Service Experience Starting as a customer representative, I bring over four years of experience in customer service, particularly with platforms like Intercom. This experience has equipped me with a deep understanding of customer needs and how to address them effectively. Key Strengths ๐Ÿ‘‰ Effective Writing Skills: Exceptional command of the English language to create engaging and error-free content. ๐Ÿ‘‰ Impeccable Research Skills: Ability to gather and synthesize information to produce unique and informative articles. ๐Ÿ‘‰ Passion for Excellence: A relentless drive for continuous improvement and surpassing mediocrity. Why Choose Me? I am committed to helping your business grow by providing high-quality content tailored to your specific needs. Whether you need blog posts, product descriptions, eBooks, or any other form of content, I am dedicated to delivering work that exceeds your expectations. Letโ€™s work together to take your business to new heights with content that truly connects with your audience. Feel free to reach out to discuss how I can contribute to your success.
    Featured Skill Live Chat Software
    SEO Writing
    Research Papers
    Ghostwriting
    Article Writing
    Blog Writing
    Copywriting
    Content Writing
    Creative Writing
    Essay Writing
    Ebook Writing
    Blog Content
  • $11 hourly
    Are your support tickets piling up, causing unhappy customers and lost sales? I help online stores create an excellent, human-first support experience that turns frustrated buyers into loyal customers โ€”without you lifting a finger. Using CRMs and Task Management tools, Iโ€™ve helped stores: *Reduce first response times by 60% *Increase customer satisfaction scores to 4.5/5 *Free up 10+ hours/week for store owners *Reduced refund requests by 25% through proactive support *Helped reduce customer frustration *Improved team communication and ticket resolution time With 10+ years of experience supporting E-commerce online stores, I donโ€™t just โ€œanswer ticketsโ€ โ€”I solve problems, protect your brand, and keep customers coming back. What I Bring to the Table: *Order Processing & Fulfillment (including returns, disputes & chargebacks) *Smart, empathetic responses via Chat, Email, Phone & SMS *Tech & Product Support thatโ€™s clear and non-robotic *Upsells & customer retention strategies *Organized admin support to keep backend ops running smoothly *Deep understanding of eCommerce customer behavior E-commerce Customer service tasks, skills, and competencies: *General Customer Service *Strong Problem-solving Skills *Strong command of the English language *Phone support *Administrative support *Text messaging *Social Media responses *Time management and multitasking Tools: Zendesk | Freshdesk | Shopify | Slack | Skype | Basecamp | Google Suite | Pay.Pal | RingCentral | Zoom | Canva | Adobe Suite | Microsoft Suite | ChatGPT Here are a few of the client reviews from my recent roles: Virtual Customer Service Assistant for Auto Parts Ecommerce โญโญโญโญโญ 5.00 "Dennis is a very professional, efficient, and great co-worker. All the customers have loved Dennis and absolutely had no complaints at all. His exceptional customer service skills improved our company's services by tenfolds! We absolutely enjoyed working with Dennis." E-Commerce Support/Sales Assistants โญโญโญโญโญ 5.00 "I had the pleasure of working with Dennis for many years, and I couldn't be happier with the experience. Dennis proved to be not only reliable but also incredibly honest and trustworthy throughout the entire collaboration. His dedication and work ethic were truly commendable, making him a valuable asset to our team. I wouldn't hesitate to work with Dennis again in the future, and I highly recommend him to anyone seeking a skilled and dependable contractor." If youโ€™re looking for someone who takes initiative, solves real problems, and treats your customers like gold, letโ€™s talk!
    Featured Skill Live Chat Software
    Zendesk
    Administrative Support
    ChatGPT
    Dropshipping
    Virtual Assistance
    Data Entry
    Shopify
    Order Tracking
    Phone Support
    Email Support
    Customer Service
    Customer Support
    Order Processing
    Ecommerce Support
    Technical Support
  • $11 hourly
    Dedicated IT professional with more than 10 years of combined experience consumer and enterprise support. Offering expertise in M365, Office Perpetual, and general IT troubleshooting. Committed to delivering exceptional technical support and contributing to team productivity and quality. Skilled in incident management, customer service, and optimizing resource utilization. Seeking a challenging IT helpdesk role where I can leverage my skills to provide efficient and effective support to end users.
    Featured Skill Live Chat Software
    Managed Services
    Windows Administration
    BPO Call Center
    Technical Support
    Incident Management
    Online Chat Support
    Desktop Support
    Customer Service
    Helpdesk
    Email Support
    Microsoft Active Directory
    Office 365
    Customer Support
  • $30 hourly
    PHP | Laravel | CodeIgniter | Wordpress | Vue | Angular | React | Microservices | Wordpres Plugin & Theme Development | Bootstrap | Frontend Development | Payment Gateways | 5+ years industry experience ------------------------------------------------------------ Hello there! Over 5+ years of successful experience conceiving software architectures, designing and implementing multi-tier applications and system integration solution. Very good understanding of application analysis and design concepts. Strong ability to apply optimal design patterns to the system design and employ extreme programming techniques to the robust implementations. If you are looking for someone who is courteous, timely and professional then Iโ€™m your guy. Give me a try, You will not be disappointed. :)
    Featured Skill Live Chat Software
    Front-End Development
    Laravel
    PHP
    HTML5
    JavaScript
    WordPress Development
    CodeIgniter
    React
    Web Development
    CSS 3
    WordPress
  • $10 hourly
    In 2015, at the age of 18, I discovered the thriving BPO industry here in the Philippines, a major sector in our job market that piqued my curiosity. After stepping away from my Computer Engineering course in college for personal reasons, I decided to dive into BPO. Although I wasn't able to complete my college degree, the technical knowledge I gained in the course gave me a solid foundation that proved valuable in the BPO industry. That one decision turned out to be a pivotal moment for me and shaped where I am today. Starting in customer service at a young age, I went through a lot of self-discovery. It wasnโ€™t always easy, but over time, I developed a real customer-centric mindset. It wasnโ€™t something that happened overnight, but as I grew into the role and gained more experience, empathy and patience became second nature to me. Along the way, I also picked up skills like adapting to fast-paced changes, managing my time, and paying attention to the little detailsโ€”just to name a few! What started as something I did to meet expectations gradually became something I genuinely cared about. Iโ€™ve worked on honing my problem-solving abilities, always looking for ways to proactively identify issues and come up with creative solutions. I take pride in going the extra mile to make sure customers feel heard and supportedโ€”because to me, thatโ€™s the heart of great service. Over the past two years on Upwork, Iโ€™ve worked as a CSR for an e-commerce company and was promoted to a leadership role at a fundraising platform, where my skills in team management and collaboration have been significantly refined. What drives me in this industry is my genuine passion for helping peopleโ€”itโ€™s more than just a job for me. I bring a solutions-focused mindset and a customer-first approach to everything I do.
    Featured Skill Live Chat Software
    Communication Etiquette
    Multitasking
    Ecommerce
    Salesforce
    Computer
    Customer Support
    Email Support
    Zendesk
    Phone Support
    Online Chat Support
  • $125 hourly
    Ex-Intercom Solutions Engineer with first-hand experience as support agent for Facebook Adverts with an educational background in Data Science. Love working with businesses to fully understand their project goals and how that can be mapped to measurable business outcomes when implementing Intercom. When it comes to Intercom, an Intercom Specialist > Support Generalist - Technical Expertise: Armed with a robust background in software development and system architecture, I possess the technical acumen necessary to navigate complex integration challenges and optimize Intercom's platform for diverse client environments. - Strategic Solutions: I specialize in aligning Intercom's capabilities with the unique objectives and requirements of each client, leveraging a deep understanding of both technology and business to deliver tailored solutions that drive tangible outcomes. - Workspace Audit: Are you fully utilising what Intercom can do you for your business based on your current plan? I can identify areas where more automation/efficiency could be introduced through an audit of your Intercom workspace. - Chatbot Strategy: Consultation on what the best user journeys looks like for your business to promote self-service, accurate categorisation and more. - Onboarding/Teammate training: Your team will have varied access and responsibilities within Intercom, resulting in a tailored onboarding being defined. Bring your team up to speed on the platform to get them comfortable and confident quick within the respective function.
    Featured Skill Live Chat Software
    Product Audit
    Intercom
    API
    Product Onboarding
    System Automation
    Chatbot Development
    Automation
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At A Glance: Live Chat Software

Your product or service is original and innovative. Your website is dynamic and easy to navigate. But even with such a solid foundation for success, a lack of prompt and helpful customer service can be a significant hindrance to your business โ€” and your bottom line. With live chat software, it is easy to offer fast and reliable customer care to all of your web page visitors. Live chat allows you to offer the same level of service and attentiveness customers would receive if visiting a brick-and-mortar store, and it enables representatives to answer customer questions immediately. This is mutually beneficial for both businesses and consumers. Alternative eCommerce customer service options like email can be particularly slow, especially during busy sale or holiday times. Receiving a slough of customer emails in a day may mean it takes a day, or even a few, to reply to each. By that time, many consumers will have sought out a similar product or service elsewhere. A live chat software developer or support professional can assist you in utilizing this valuable software to bolster your business significantly.

On Upwork, youโ€™ll be able to post your live chat project for free and browse the profiles of numerous skilled freelance professionals. These individuals are not only adept at installing and implementing live chat, they can also help you troubleshoot any software bugs or problems if the need should arise, and assist you in learning the ins and outs of a recently installed live chat system.

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