Hire the best Live Chat Software developers

Check out Live Chat Software developers with the skills you need for your next job.

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Clients rate Live Chat Software developers

4.9/5

based on 529 client reviews

$10 hourly
Ossama A.
- 4.7/5
- (129 jobs)
🥇 Top Rated Plus ⏰18000+ Hours of Quality Work Delivered 💼 100+ Jobs Completed ✅ 100% Customer Satisfaction ⭐ 100% Job Success Rate I have 10 years of experience in customer service industry where I have worked for different niches; mainly with SaaS, ecommerce and software/technical support. I started off as Customer support executive in a US based company. My core responsibility include phone support both tier 1 and tier 2 for the SaaS based product. I then volunteered in tickets and live chat as I wanted to learn more and excel. Due to my great product knowledge and customer handling, I was promoted to support supervisor within 9 months of my joining date with the company. I was then further promoted to start another department from scratch which involved configurations and maintenance of tools that we used to service our customers. This also lead me into a training manager role for product and tools used internally. I then joined a software a company which required technical support both tier 1 and tier 2 via email and screenshare sessions and sometimes phone calls. The key to success was the knowledge of the command line and other basics to mid level knowledge of computers. I was then hired by a ecommerce business based out of Australia where I was the customer support manager and manged a team of 4 virtually based team members. It was mainly live chat and email. I have been Zendesk consultant and project manager for over two years. I have also experience in managing tools such as Agile CRM, Zopim, Intercom, Fonality, Confluence, Jira, Zoho Support, Ring Central, Zapier, CudaSign, Webmerge, Twilio (Sales force is on the way). I have successfully managed these from scratch and designed it as per the need of all the departments. I have done multiple projects in North America and in Europe.

Live Chat Software
Intercom
Gorgias
Ecommerce
Shopify
Project Management
Customer Experience
SaaS
Administrative Support
Customer Service
Jira
Email Support
Online Chat Support
Phone Support
Zendesk
$150 hourly
Milan M.
- 4.7/5
- (113 jobs)
➡️ The ONLY Intercom Certified Partner (Sovaolo) ➕ on Intercom since 2017 ➕ highly-valued Intercom contributor ➕ Expert-Vetted by Upwork ⬅️ 🚨Don't get fooled by copycats with false claims, that are only faking hours! 🚨 👉 I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve – I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. 🦸‍♂️ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! 👍 👨‍💼 I'll let my clients speak for me - thank you all! 🙏 "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." 🔄 Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. 🔝 Top skills: ✔️ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). ✔️ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) ✔️ Data analytics. ✔️ Email writing. ✔️ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.

Live Chat Software
WordPress
Conversion Rate Optimization
HubSpot
B2B Marketing
Lead Generation
Klaviyo
Chat & Messaging Software
Marketing Automation
Chatbot
Marketing Strategy
ActiveCampaign
Intercom
Email Marketing
Email Campaign Setup
Email Marketing Strategy
$20 hourly
Steven Paul I.
- 5.0/5
- (203 jobs)
Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Onboarding, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! 🚀 ✓ Process-Aligned Automation Solutions ✓ Multilingual Ai help center for self-service support ✓ Customer onboarding, product tours, email funnels, surveys, and more ✓ Omni-channel help desk support (email, chat, phone, social media, etc.) ✓ Workflows for automating repetitive questions and self-service support ✓ Flexible ticketing system for bugs, feature requests, and feedback ✓ Conversation topics for managing conversation data ✓ Series campaign builder for automating processes ✓ CRM reporting system for tracking data and improving setup ✓ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team ✓ Fin.AI 2 using chat GPT ver 4. ✓ Custom attributes, event tracking, and custom objects for advanced automation I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED 🏆 Ai Customer Service 🤖 ➞ Ai Agent ➞ Ai Copilot ➞ Ai Analyst Fin.Ai🤖 ➞ Intercom’s new AI chatbot ➞ Powered by GPT-4 AI ➞ Fin Reporting ➞ Fin Profiles ➞ Custom Answers Fin Ai Helpdesk Assist ➞ Ai assist for Inbox ➞ Ai adjust writing ➞ Ai assist for Articles Automation Funnels ➞ Customer Onboarding Funnel ➞ Customer Support Funnel ➞ Lead Generation Funnel ➞ Email Funnels Help Center ➞ Collections & articles ➞ Help Center integrations ➞ Smart article suggestions ➞ Article reports Workflows/Bots ➞ Task Bot ➞ Custom Bot ➞ Resolution Bot ➞ Workflows Series ➞ User Onboarding series ➞ Slipping Away Series ➞ Feature announcement Tours ➞ Product Tours ➞ Video Tours ➞ New Feature Tour Customer Segments ➞ Use Case ➞ Customer Behavior Inbox ➞ Inbox Management ➞ Inbox Auto Assignment ➞ Ticketing Workflows ➞ Macros ➞ Inbox Rules & Automation Ticketing System ➞ Customer ticket ➞ Back-office ticket ➞ Tracker ticket types Reports ➞ CSAT / SLA ➞ Resolution Rate ➞ Ticket Closing Rate ➞ Workspace Automation Report ➞ More.. Checklist ➞ Onboarding checklist ➞ Checklist descriptions ➞ Setup tasks Outbound ➞ Surveys and Feedback Forms ➞ Banners ➞ Mobile Carousels Advance Features ➞ Apps + Integrations ➞ Event Tracking ➞ Custom Attributes ➞ Custom Objects ➞ Webhook ➞ API WHY HIRE ME? 👀 ✅ I’m a certified Intercom Service Partner. ✅ I’ve been using Intercom for more than 7 years now. ✅ I helped more than 500+ companies in different Industries. ✅ I have consistent 5.0-star reviews with my clients. ✅ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon. Steven ✔Intercom Expert | ✔Intercom Certified Service Partner | ✔CRM Expert

Live Chat Software
Chat & Messaging Software
Gorgias
CRM Software
CRM Development
Customer Relationship Management
Customer Service Chatbot
CRM Automation
Zendesk
Intercom
$40 hourly
Vignesh A.
- 4.5/5
- (23 jobs)
If you are a business owner who wants to set up a chatbot for your business and connect it with your website (Live Chat Widget) and/or Integrate with the platforms like Facebook Messenger, Whatsapp, Telegram, Slack, Alexa, and Google Hangouts... If you are a business owner who wants to develop a chatbot. For Lead Generation, For effective Customer Service, For educating customers about your business, For automating Sales conversion, For understanding and segmenting your audience .. If you are a business owner, who is looking for a technology partner to understand and build a suitable chatbot that suits your business, the platform (Twilio, Chatfuel, Manychat) the framework (Botpress, BotMan, Rasa, Microsoft Bot Framework, etc), and NLP solutions available to match your infrastructure and budget .. Then Let us Talk. The process is simple. Send me an invite and I would love to get to know more about you and your business. Let us connect over a non-obligatory call and I promise that I won't suggest or sell you anything unless I'm sure that it is the exactly solution that you need. I strongly believe that creating client-oriented software takes a mixture of technical excellence and clear communication and throughout our entire journey, as a Digital solution provider, I put my best efforts to ensure that my clients receive both. I know that every client is unique and strives to deliver an individual, innovative, and affordable proposal every time and to follow it through with an outstanding delivery that is both on time and within budget. With over 17+ years of experience in developing multiple innovative and path-breaking projects and I strongly believe that we’d be able to deliver high quality, cost-effective, easy-to-use Chats bots for your organization as per your requirement in turn-around time. I'd love to help with your project!

Live Chat Software
WhatsApp
HTML5
Chatbot Development
ChatGPT
ManyChat
Chatfuel
Twilio API
Airtable
Zapier
Facebook
Chatbot
Bot Development
Telegram API
Chat & Messaging Software
$15 hourly
Lilian L.
- 4.9/5
- (25 jobs)
I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.

Live Chat Software
Data Entry
Answered Ticket
Customer Relationship Management
Ticketing System
Technical Support
Customer Support
Customer Onboarding
SaaS
Email Etiquette
Customer Service
Customer Satisfaction
Email Support
English
$10 hourly
Marifel M.
- 5.0/5
- (7 jobs)
Basic Website editing using WordPress Live Chat and technical support since 2017. * Capable of managing multiple chats simultaneously while delivering the best service. * Tech Savvy * Manage customer accounts * Processing payments, orders, and refunds using Stripe.com, Authorize.net, and PayPal * Labeling and ticketing using Bold360 * Chat support using Purechat, Zendesk, Gladly, and LivePerson I also have working experience with Shopify. * Processing and Tracking Orders * Responding to Email Inquiries I am a dedicated and self-reliant worker with the ability to work independently. I am capable of working a minimum of 40 hours and am flexible with shifts.

Live Chat Software
LivePerson
Stripe
PayPal
Order Processing
Shopify
Online Chat Support
Customer Support
Technical Support
Zendesk
Email Communication
Data Entry
Customer Service
$15 hourly
Ma Joyce M.
- 4.3/5
- (6 jobs)
Looking for a 𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ?✨🌟 🦻🛠️Customer Service ⚡💻 High-Speed Internet & Equipment 🚀📚Tech-Savvy & Fast Learner Here's what clients book me for 👇👇👇 🔥 𝙀𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 • Clear and concise communication via email, chat, and phone. • Active listening to understand and address customer needs. 🔥 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚 • Proficient in troubleshooting and technical problem-solving. • Quick understanding and resolution of customer issues. 🔥 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙎𝙠𝙞𝙡𝙡𝙨 • Team leadership for efficient resolution of customer inquiries. • Development of strategies to enhance customer satisfaction and support processes. 🔥 𝘾𝙧𝙤𝙨𝙨-𝙁𝙪𝙣𝙘𝙩𝙞𝙤𝙣𝙖𝙡 𝘾𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙤𝙣 • Collaboration with diverse teams to address customer needs. • Integration of feedback for continuous improvement. 🔥 𝘼𝙙𝙖𝙥𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙖𝙣𝙙 𝘿𝙚𝙙𝙞𝙘𝙖𝙩𝙞𝙤𝙣 • Fast learner, adaptable to new tools and technologies. • Work well under minimal supervision with a dedicated and resourceful approach. If you're on the lookout for a freelancer who speaks English like a pro, nails customer service, rocks social media management, and breezes through data entry and research with a tech-savvy flair, you've found your match! Let's chat about how I can bring my skills to the table for your project. 🚀💬

Live Chat Software
Customer Support
Following Procedures
Email Support
Online Chat Support
Customer Satisfaction
Team Management
Zendesk
Intercom
English
Technical Support
Customer Service
Communication Skills
Google Sheets
Email Communication
Computer Skills
$200 hourly
Khary R.
- 4.9/5
- (299 jobs)
Are you struggling to maximize HubSpot to its fullest potential? I help B2B companies quickly harness the power of HubSpot, while always delivering measurable results and positive ROI. 🗣️ Here are a few of the things my Upwork clients are saying: ⭐⭐⭐⭐⭐ “Khary is a consummate professional. He executed flawlessly. I highly recommend Khary to anyone in need of HubSpot workflow buildout and integration with multiple platforms. Zero disappointment." ⭐⭐⭐⭐⭐ "Khary is an incredible freelancer. Everything went perfectly and he was able to go the extra mile to deliver. He showed amazing skills for HubSpot, GTM, Analytics, Salesforce, and more. He is also extremely clear with communication, always available and precise with deadlines. Absolutely recommended!" ⭐⭐⭐⭐⭐ "Khary is a professional HubSpot ninja that is able to help you if you have the right processes in place to kickstart your HubSpot automation. He can also code!" ⭐⭐⭐⭐⭐ ”Khary is an excellent developer who completed our HubSpot project according to schedule. He’s a great communicator, well organized, and easy to work with. We highly recommend his services!" My clients turn to me FIRST when they need a boost in sales and profitability. My tactics are simple, yet effective and are specifically designed to generate measurable results for your company. ⚠️ I cannot help every company, but we may be a great fit if you are thinking: ⚠️ ● “We want to maximize HubSpot to its fullest potential in order to scale our sales.” ● “How do we set-up & optimize HubSpot for the best performance and ROI?” ● ”We need a process to keep contact data clean & organized within our HubSpot CRM.” ● “What’s the best method for tracking our incoming leads various marketing channels?” ● “We need an expert to integrate HubSpot w/ Salesforce and/or other applications.” ● "We spent thousands of dollars on a "renowned" HubSpot agency and got nowhere.” ● “What are the best reports to create within HubSpot to get up-to-date insights into our most important metrics?” ● “We need to redesign our website on the HubSpot CMS, which will position our company as a leader in the marketplace & motivate our prospects to take action!” ● "Every time we generate new leads that aren’t nurtured, we’ve lost potential revenue." ● "I'm NOT a HubSpot expert, and I don't have time to learn a new software from scratch!" ● "I need someone take take this project, and get it done RIGHT - the first time!" ● “Is migrating to HubSpot the best choice for our business?” Working with me, you will: ★ Stop struggling with HubSpot issues ★ Maximize your revenue potential through an automated sales process ★ Set up proper source attribution for all your different marketing channels ★ Implement lead statuses & associated workflows to automate status transitions ★ Develop effective evergreen campaigns that generate new leads on autopilot ★ Never have to hire a developer, copywriter, automation expert or graphic designer and HOPE that they work well together! (I’m your one-stop shop!) As a certified HubSpot solutions partner, I work with HubSpot clients daily in order to help them leverage the full potential of the HubSpot platform. I’ve designed a variety of custom solutions for numerous HubSpot clients and I'm confident that I can do the same for you. My profile: ✅ Recognized by Upwork as an Expert-Vetted Talent and among the top 1% of experts ✅ Worked with hundreds of growing B2B companies ✅ Featured in Upwork, HubSpot, CodeMentor, BiggerPockets + more Sound like a fit? Here are the next steps: 🟢 Click the green ‘Invite to Job’ button in the top right-hand corner 💬 Send me a message and let’s organize a call

Live Chat Software
Communications
B2B Marketing
Business Valuation
Content Marketing
LinkedIn Marketing
HubSpot
Mergers & Acquisitions
API Development
Google Ads
Google Analytics
WordPress
SaaS
Web Design
$30 hourly
Ayan S.
- 4.7/5
- (1,622 jobs)
✮ 18+ years in IT. ✮ Worked with several Fortune 500 Companies ✮ Experienced Full Stack Developer ✮ Worked with British Telecom, AT&T, Google, IBM, etc. ✮ 100% refund policy. ✮ Available 18 hours a day. Prior to this I have worked with several fortunes 500 companies which include British Telecom, AT&T, Google, IBM before start my own freelancing work. Having more than 18+ years rich knowledge in IT and handled more than 3000+ live projects I can guarantee that I will add value to your projects. If I can’t deliver anything I won’t charge for my time, and in this world nobody wants to work for free. [ What I can provide ] ✮ Angular JS 6 Development ✮ Node JS Development ✮ Python Development ✮ React JS ✮ Meteor JS ✮ Express JS / Sails JS ✮ Vue JS ✮ TypeScript ✮ AngularDart ✮ Dart ✮ Mobile App ✮ IOS Development ✮ Android Development ✮ Swift 4 ✮ Java 8 ✮ Objective C ✮ Google Kotlin ✮ React Native ✮ Google Flutter ✮ E-commerce Development ✮ Magento Development ✮ Website development ✮ Mobile Back end development ✮ Graphic design + UI & UX implementation ✮ Consulting in mobile app development ✮ Startup Development I am having strong expertise in database, here is few in the list, ✮ MS SQL ✮ Mongo DB ✮ My SQL ✮ Maria DB ✮ SQL Lite ✮ Amazon Dynamo DB ✮ Amazon Aurora Expertise in Blockchain: ✮ Smart Contracts development using Solidity ✮ Subgraph indexing using the graph ✮ Tokenomics ✮ Vesting ✮ Web3 integration ✮ In-depth knowledge of ERC20 & ERC721 Smart Contracts ✮ NFT contract ✮ Token/ coin Contract ✮ Defi EXchange ✮ BEP1155 ✮ Hardhat ✮ NFT minting Also I am comfortable with Cloud Computing using Amazon AWS, GCloud, MS Azure. Here is my system programming exprience, ✮ Docker ✮ Kubernetes ✮ Jenkins ✮ Google App Engine ✮ Micro Services ✮ Amazon Elastic Container Services ✮ Amazon Elastic Beanstalk ✮ Amazon EBS ✮ Amazon AWS CLI ✮ Elastic Cache ✮ Mem Cache ✮ Redis Cache Also I am comfortable with Analytical information or Search engine development. Here is my informations below, ✮ Apache Solr Search ✮ Amazon Elastic Search ✮ Amazon Red Shift ✮ Kibana ✮ Lucene ✮ Sphinx ✮ Xapian [ My Domain Experience ] ✮ On-Demand Service app ✮ SAAS ✮ Uber-like app ✮ Food delivery website and app ✮ Restaurant website and app ✮ Travel website and app ✮ Social network website and app ✮ Upwork like service marketplace website and app. ✮ Crowdfunding website and app ✮ Service provider finder app ✮ GPS apps ✮ Product selling website and app ✮ Event ticket-selling website ✮ Daily Deal website and app ✮ E-commerce website and app ✮ Dating website and apps ✮ Rideshare apps Also I am comfortable with several open source system, like follows, ✮ Magento ✮ WordPress ✮ Drupal I love my job as working with different clients has given me the opportunity of being a part of so many wonderful ideas and journeys. My approach to work is to go beyond the job description and focus on building a long lasting relationship with all clients.

Live Chat Software
Angular 5
Magento 2
Laravel
Mobile App Development
Android App Development
iOS Development
React
Objective-C
Node.js
Swift
$130 hourly
Alexander N.
- 4.9/5
- (147 jobs)
PLEASE, DON'T REACH OUT IF YOU HAVE NO PROJECT ON THE TABLE AND NO BUDGET. NO SPAM! A C/C++ low level developer with skillset and experience centred around high-performance media streaming and processing tools. Typical projects are in the field of video/audio streaming, conversion, analysis, transformation and delivery. For example: low-latency live as well as recorded video mixers, WebRTC solutions, AI/neural nets integration, passthrough ads overlays, object recognition and classification on live streams coming from webrtc/browsers, desktop clients, security cameras and rtmp/rtsp/ONVIF feeds, stream composition, conversion between hard-to-combine formats or protocols. Low latency screen sharing apps. Deep understanding of HLS as well, earned by implementing some customer ideas that exploited this protocol to the limit. With 18 years of software engineering experience and a large collection of ready and owned, available for adaptation and integration source code, i provide cost-efficient solutions for a wide range of customer cases. Extreme example of it is that i have a fully in-house built WebRTC implementation in C++ built using libavformat, libssl, libdtls, libnice, and hand-hacked packetisation of H264 according to RFC 6184.. Also, i have a huge experience building networking-intensive applications. A lot of experience with pubnub, rtmp/rtmfp, webrtc, building custom binary protocols and implementations (both TCP and UDP based, for example: hand-hacking DNS requests). My customers include Cedexis and Pubnub. Some of my less-recent and somewhat obsolete areas of knowledge are the Adobe stack (Actionscript 2/3) and low-level undocumented file format analysis and synthesis: 7 years as a head of all development for OfficeRecovery, inc. (now part of Axcient)

Live Chat Software
Kurento
FFmpeg
NGINX
Video Stream
Wowza Media Server
Node.js
WebRTC
AngularJS
C
JavaScript
$15 hourly
Evette L.
- 4.5/5
- (9 jobs)
Looking for 𝙥𝙧𝙚𝙢𝙞𝙪𝙢 reliable assistance to 𝙡𝙞𝙜𝙝𝙩𝙚𝙣 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙡𝙤𝙖𝙙? 👜💰 Cost-Effective & Tech-Savvy ⚡💻 High-Speed Internet & Equipment 🕒🛡️ Time Zone & Data Security Here’s what clients hire me for 👇 1️⃣ 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 and 𝙏𝙀𝘾𝙃𝙉𝙄𝘾𝘼𝙇 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙋𝙍𝙊 They are the bridge that connects a company's vision with its customer's needs. With me in your team, you'll have an expert in 𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙩𝙧𝙪𝙨𝙩, someone who 𝙞𝙣𝙨𝙥𝙞𝙧𝙚𝙨 𝙘𝙤𝙣𝙛𝙞𝙙𝙚𝙣𝙘𝙚 and 𝙩𝙪𝙧𝙣𝙨 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙞𝙣𝙩𝙤 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨, making them indispensable assets in the journey towards 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙨𝙪𝙘𝙘𝙚𝙨𝙨. 2️⃣ 𝙊𝙋𝙏𝙄𝙈𝙄𝙕𝙄𝙉𝙂 client's 𝙏𝙄𝙈𝙀 and 𝙂𝙊𝘼𝙇𝙎 I'm all about getting things done efficiently to help my client achieve their big dreams. 3️⃣ 𝘾𝘼𝙇𝙀𝙉𝘿𝘼𝙍 𝙒𝙄𝙕𝘼𝙍𝘿𝙍𝙔 I take charge of schedules like a pro, keeping everything organized and on point 4️⃣ 𝙎𝙏𝙍𝘼𝙏𝙀𝙂𝙄𝘾 𝙂𝙍𝙊𝙒𝙏𝙃 𝙂𝙐𝙍𝙐 I dig deep, make plans, and help my clients grow both personally and professionally. 5️⃣ 𝙍𝙀𝙇𝘼𝙏𝙄𝙊𝙉𝙎𝙃𝙄𝙋 𝘽𝙐𝙄𝙇𝘿𝙀𝙍 𝙀𝙓𝙏𝙍𝘼𝙊𝙍𝘿𝙄𝙉𝘼𝙄𝙍𝙀 Building connections is my superpower; I help manage and nurture key relationships. 6️⃣ 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉 𝘾𝙃𝘼𝙈𝙋 From presentations to social media, I'm your go-to for clear, compelling messaging that boosts visibility and impact. 🟢 If you’re ready to team up for success, here are the next steps: 👉 Send me a personalized Upwork message 👉 Click the green Schedule a Meeting button 👉 Choose one 30 mins and I’ll confirm a timeslot 𝙋𝙎. 𝙇𝙚𝙩 𝙢𝙚 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪 𝙗𝙪𝙮 𝙗𝙖𝙘𝙠 𝙮𝙤𝙪𝙧 𝙩𝙞𝙢𝙚. *𝙬𝙞𝙣𝙠*

Live Chat Software
Google Workspace
Time Management
Project Management
End User Technical Support
Executive Support
Virtual Assistance
Technical Support
Online Chat Support
Project Management Professional
Phone Communication
Email Support
Program Management
Technical Documentation
Data Entry
Customer Service
$30 hourly
Muhammad Zafar S.
- 4.8/5
- (478 jobs)
I'm a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 consultant with over 15 years of experience (𝟐𝟎𝟏𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: ⭐ Zendesk ⭐ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) ⭐ HubSpot ⭐ Intercom ⭐ Zoho CRM & Zoho Desk ⭐ Jira ⭐ Gorgias 🟧 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✔️ 14 years (19900+ hours) of proven experience on Upwork. ✔️ 460+ jobs & projects on Upwork. ✔️ 24 years of total professional experience working with companies all across the globe. 🎓 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒 ✔️ Email & SMS Deliverability Certification - Klaviyo Academy ✔️ Marketing Hub Software - HubSpot Academy ✔️ Contextual Marketing - HubSpot Academy ✔️ Sales Hub Software - HubSpot Academy ✔️ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star ⭐ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. ✅ 𝐋𝐄𝐓'𝐒 𝐆𝐄𝐓 𝐒𝐓𝐀𝐑𝐓𝐄𝐃! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. 🎖️ 𝐇𝐔𝐁𝐒𝐏𝐎𝐓 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Responsive email template design & customization ✅ Email Campaigns ✅ Sales and marketing process optimization ✅ Attribution tracking and reporting ✅ Integrations and cross-platform automation ✅ Data hygiene and management ✅ Reporting and Dashboards 🎖️ 𝐙𝐄𝐍𝐃𝐄𝐒𝐊 & 𝐅𝐑𝐄𝐒𝐇𝐃𝐄𝐒𝐊 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Help Center / Helpdesk design and theme branding ✅ Automatic email alerts and reminders ✅ Messaging and Live Chat setup ✅ AI and automation (Intelligent Triage, Advanced Bots) ✅ Agent Workspace configuration ✅ Voice, Talk, and Text implementation (including IVR) ✅ Freshchat setup and Chatbot development ✅ Freshcaller (Phone) setup ✅ Zendesk Explore reporting and analytics ✅ Workflows, Triggers and Automations ✅ Service level agreements (SLA management) ✅ Integration with external systems and CRMs ✅ Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) ✅ Multi-brand / Multi-product deployment ✅ Zendesk Sell setup ✅ Multi-lingual support setup ✅ Training and ongoing support 🎖️ 𝐈𝐍𝐓𝐄𝐑𝐂𝐎𝐌 𝗦𝐏𝐄𝐂𝐈𝐀𝐋𝐈𝐓𝐈𝐄𝐒: ✅ Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system ✅ Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles ✅ Advanced qualification options to help categorize new leads, owner assignment for leads and users ✅ Custom Chatbot configuration to automatically provide quality answers to your Leads and Users 𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐨𝐟𝐟𝐞𝐫 𝐲𝐨𝐮: ► Configure, optimize and manage your help desk to streamline support operations. ► Stronger customer relationships with personalized interactions and segmentation. ► Intuitive ticketing systems. ► Comprehensive reports and dashboards, allowing you to make data-driven decisions. ► 𝐀𝐍𝐃 𝐌𝐔𝐂𝐇 𝐌𝐎𝐑𝐄! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. 👉 Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! 🤝 Let's connect for further discussions. I am just a message away! 𝐊𝐄𝐘𝐖𝐎𝐑𝐃𝐒: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | Guru

Live Chat Software
CRM Development
CRM Automation
Email Automation
AI Chatbot
Chatbot Development
Helpdesk
Ticketing System
Freshworks CRM
HubSpot
Intercom
Jira
Zoho Desk
Freshdesk
Zendesk API
Zendesk
$35 hourly
Rekha R.
- 4.8/5
- (55 jobs)
Buddyboss ♦ Buddypress ♦LearnDash ♦ WP Job Manger ♦ Bookly ♦ Gamification ♦ Memberpress ♦ Lifter LMS ♦Infusionsoft ♦ Memberium ♦ payment integration ♦ API integration ♦ Mailchimp ♦ Hubspot Introduction: I AM REKHA – Web- Designer expert. I'm a Conversion Optimization Expert with a strong focus on web analytics and user experience design If you are looking for an expert in making websites, hybrid mobile app and Software development “tick,” who can revamp your existing site or build you a marvel of a new one while providing you with a fully involved but effortless experience, I’m your perfect choice. I offer a unique, one-stop-shop, radically transparent service. I manage myself and every necessary team member & contractor to execute your vision from A-Z and go the extra mile to ensure that you are a 100% success. We are a fantastic team of designers, developers, copywriters, specialized digital marketers, and other expert quality analysts whose skills are required to make our working partner's businesses more efficient, effective, and profitable. With my experts and I help several entrepreneurs and businesses: Dedicate to translate your vision into DETAILED SPECIFICATIONS and PROJECT DOCUMENTATION to gets people on the same page, enable the project to run smoothly, eliminates delays and miscommunication, and motivate everyone to do their best work. DEVELOP EXPERT UI, a user-friendly and mobile-responsive platform that communicates your brand values and inspires trust and gets people to take action that creates value for your business. Experienced designers and developers to use Mock-Ups, PSD, and Wireframes. DEVELOP your designs into a Fully Functioning Website and App, while adhering to the highest code & industry standards and being extremely mindful of the impacts of the development process on future marketing efforts (PPC, SEO, Page Speed Optimization, etc.). Conduct extensive Quality Assurance (QA) and Debugging to eliminate all issues, bugs and confirm that all pages, templates, and features function correctly on all devices, browsers, and resolutions (before and after we go live). Why you choose and work with us : We are incredibly responsive, well-organized, transparent, and very easy to communicate with. We work and deliver results faster than any of my competitors; therefore, you end up paying less for the best among competitors. Choose quality over price. Happy to start with small projects to build connections to get many more significant projects, we focus on long-lasting relationships with people whose business we want to help. You can surely count on us in the long run. We want you to trust us that we won’t let you down. Talk with you soon, Rekha Web-Designer

Live Chat Software
WooCommerce
BuddyPress
React
WordPress Plugin
Gravity Forms
Webflow
Webinar
jQuery
Responsive Design
PSD to WordPress
LearnDash
PHP
Elementor
WordPress
Affiliate Marketing
$20 hourly
Joeffrey R.
- 4.5/5
- (42 jobs)
I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.

Live Chat Software
Customer Support
Helpdesk
Ticketing System
VoIP Administration
ConnectWise Automate
Mobile Device Management
Shopify
Windows Administration
VoIP Software
Technical Support
Microsoft Exchange Server
Office 365
Microsoft Azure
$12 hourly
Xyon M.
- 5.0/5
- (3 jobs)
"It is our choices…that show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore 🧙🏻‍♂️🪄 Since 2010, I’ve chosen to dive deep into the customer service matrix—starting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. I’ve even stepped into a ‘Professor’ role, training teams and guiding them through the magic (and challenges) of the field. 🎓✨ My experience spans industries like tech 💻, e-commerce 🛒, telecom 📞, insurance 🛡️, finance 💵, and fraud management 🕵️‍♂️—working with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And I’m always ready for the next adventure. 🏆🗺️

Live Chat Software
Customer Support
Customer Satisfaction
Quality Assurance
Technical Support
Customer Service
Communication Skills
Email Communication
Google Sheets
Computer Skills
Intercom
Email Support
Online Chat Support
Team Management
Zendesk
English
$20 hourly
Zirek V.
- 5.0/5
- (30 jobs)
A Customer/Technical support since 2006. Also a Project Manager for an independent gaming channel working on content moderation and channel moderation as well. I was a Senior Technical Support with DELL handling all software and hardware related concerns for Desktops and Laptops including virus removals, third party applications and peripherals, and all other related concerns. I also was a Team lead for a startup company. HR skills include talent sourcing and onboarding as well as being part of Trust & Safety team specializing in Spam/Scam prevention.

Live Chat Software
Project Management
Focus Group Moderation
Technical Support
Community Moderation
Customer Support
Music Arrangement
Creative Writing
Content Moderation
Report Writing
Music Composition
$10 hourly
Jiling D.
- 4.7/5
- (61 jobs)
I'm a native Chinese & Cantonese speaker , has worked in BP company & Stephanni company as translator and customer service for 6 years . Excellent communication skills .

Live Chat Software
Chinese to English Translation
Customer Support
Sourcing
Social Media Marketing
Customer Service
Data Entry
$20 hourly
Hans Christian H.
- 4.9/5
- (12 jobs)
I have 10 years of experience in customer service as a supervisor. My primary responsibility involves coaching and mentoring as well as ensuring that my team exceeds the quality and productivity targets. With my years of experience, I already acquired many skills and became an expert in the following fields: *Troubleshooting *Processing of orders *Escalations (voice and email) *Data entry *Reporting and analysis *People Management I also worked as a VA / Customer Service Ambassador here in Upwork for over 3 years now. I managed several stores which have a positive sales of more than 30K orders. I could say that I'm an expert with the following: *Shopify *TradeGecko *StitchLabs *HelpShift *Zendesk *Freshdesk *Inventory Management *Gorgias

Live Chat Software
Email Communication
Phone Communication
Adobe Premiere Pro
Business Coaching
Customer Service
Management Skills
Technical Support
Medical Transcription
Customer Support
Online Chat Support
$35 hourly
Cuong T.
- 4.9/5
- (23 jobs)
#erlang (Ejabberd, MongooseIM, Cowboy) #nosql DB (Cassandra, Solr) Excellent understanding of XMPP from client to server. I have implemented XMPP client for web app (using Strophe), android app (using Smack), desktop app (using libjingle). On ejabberd/mongooseIM, I have implemented many modules that defines own presence, iq, message, even I can define own stanza. Execellent understanding WebRTC. I have implemented Linux application that uses XMPP or Websocket for signaling and WebRTC for media transport to establish p2p audio&video call. Source code of Android WebRTC application are public on github. In these days, I spend free time on + Cowboy web server and Alice AIML chat bot. + forex trading and indicators implementation for MT5.

Live Chat Software
VoIP Software
Linux System Administration
Erlang
Android App Development
Systems Development
XMPP
C
PostgreSQL
C++
$15 hourly
Joanne L.
- 5.0/5
- (8 jobs)
"Integrity and Professionalism" I am a graduate of both Bachelor of Science Major in Marketing Management and Bachelor of Science in Nursing. I can offer full time or part time jobs for writing, sales, QA and customer service. My experience working for call centers enhanced my oral and written communication skills. I am highly motivated and always eager to learn.

Live Chat Software
Customer Support Plugin
Interpersonal Skills
Answered Ticket
Scripting
Creative Writing
Medical Transcription
$15 hourly
Shiella D.
- 5.0/5
- (3 jobs)
I am an expert!🚀 As an experienced customer service specialist and fraud prevention expert, I can help! With over 12 years of experience in customer service and seven years specializing in fraud prevention, disputes, risk management, and KYC, I offer comprehensive expertise in ensuring a secure and seamless experience for businesses and customers alike. And it’s not just talk – companies like American Express, ADP, Stripe, and Givebutter have recognized my work in making customers happy. Let’s make your customer experience secure and seamless together! Why You Should Hire Me: ⬆️ As a Customer Satisfaction Strategist and Workflow Wizard, I bring a unique blend of skills that drive exceptional results. With a big-picture mindset, I excel at problem-solving, finding innovative solutions, and connecting the dots to deliver outstanding outcomes. What Sets Me Apart: 🚀 Efficiency-Focused: I thrive on streamlining processes and simplifying tasks to boost productivity and ensure optimal outcomes. Specializations: 🏆 1. Customer Service: Financial Aspect: Expertise in managing financial processes, handling transactions, and ensuring seamless payment experiences. Fraud, Dispute, and Chargebacks: Proven track record in identifying and resolving fraudulent activities, disputes, and chargebacks to safeguard your business. KYC and Compliance: Adept at handling Know Your Customer (KYC) processes and ensuring compliance with industry regulations. 2. Administrative Tasks: Data Entry: Meticulous and detail-oriented data entry skills for accurate record-keeping and efficient data management. Payroll: Proficient in handling payroll processing to ensure timely and accurate compensation for your team. 3. Email, Chat, Calendar Management: Effective Communication: I excel at managing emails and chats to provide timely and professional responses to clients and stakeholders. Calendar Management: Proactively organizing schedules, appointments, and meetings for seamless time management. If you're in need of a customer service specialist and fraud prevention expert who can also handle virtual administrative tasks, let's work together! Contact me today to learn more about how I can help your business thrive.

Live Chat Software
Alternative Dispute Resolution
Customer Experience
Customer Support
Personal Administration
Virtual Assistance
Administrative Support
Customer Service
Salesforce
Fraud Detection
Risk Management
Stripe
Intercom
Zendesk
Email Support
Online Chat Support
$19 hourly
joshua I.
- 5.0/5
- (80 jobs)
Are you looking for a content writer who can elevate your business through compelling and engaging content? Look no further! With over a decade of experience, I specialize in transforming ideas into powerful narratives that drive results. Here's how I can help your business succeed: Proven Track Record With a Bachelor of Science in Nursing and a Cum Laude graduate, I have honed my communication skills to perfection. My extensive background includes writing for university publications, church newsletters, and participating in a spokesman club, all of which have polished my English proficiency and rhetorical abilities. Versatile Expertise My writing spans a wide array of topics, including: 👉 Product Reviews: Highlighting features and benefits to drive sales. 👉 Spirituality: Crafting inspirational content that resonates with readers. 👉 Health and Wellness: Providing insightful and informative articles to educate and engage. 👉 Productivity: Offering tips and strategies to enhance efficiency. 👉 Finance: Simplifying complex topics like credit cards, insurance, and loans. 👉 Mobile Apps: Creating compelling content for app descriptions and reviews. 👉 Real Estate: Delivering detailed and persuasive property listings. 👉 Pets: Writing engaging and informative pet care guides. 👉 eBooks: Producing long-form content that captivates readers. Mastery of Tools and Platforms I am proficient in a wide range of software and platforms essential for top-tier content creation and management: 👉 SEO Tools: Buzzsumo, Semrush, SEO Surfer, Yoast 👉 Content Management: WordPress, Kindle Direct Publishing (KDP) 👉 Writing and Editing: Grammarly, Google Docs, Sheets, and Slides 👉 Project Management: Trello, Airtable, Atlassian 👉 Social Media Management: Hootsuite, Buffer 👉 Customer Service: Intercom, Hubspot, CloudTalk 👉 Additional Tools: Dashlane, ExpressVPN 👉 Customer Service Experience Starting as a customer representative, I bring over four years of experience in customer service, particularly with platforms like Intercom. This experience has equipped me with a deep understanding of customer needs and how to address them effectively. Key Strengths 👉 Effective Writing Skills: Exceptional command of the English language to create engaging and error-free content. 👉 Impeccable Research Skills: Ability to gather and synthesize information to produce unique and informative articles. 👉 Passion for Excellence: A relentless drive for continuous improvement and surpassing mediocrity. Why Choose Me? I am committed to helping your business grow by providing high-quality content tailored to your specific needs. Whether you need blog posts, product descriptions, eBooks, or any other form of content, I am dedicated to delivering work that exceeds your expectations. Let’s work together to take your business to new heights with content that truly connects with your audience. Feel free to reach out to discuss how I can contribute to your success.

Live Chat Software
SEO Writing
Research Papers
Ghostwriting
Article Writing
Blog Writing
Copywriting
Content Writing
Creative Writing
Essay Writing
Ebook Writing
Blog Content
$11 hourly
Dennis P.
- 5.0/5
- (6 jobs)
Are your support tickets piling up, causing unhappy customers and lost sales? I help online stores create an excellent, human-first support experience that turns frustrated buyers into loyal customers —without you lifting a finger. Using CRMs and Task Management tools, I’ve helped stores: *Reduce first response times by 60% *Increase customer satisfaction scores to 4.5/5 *Free up 10+ hours/week for store owners *Reduced refund requests by 25% through proactive support *Helped reduce customer frustration *Improved team communication and ticket resolution time With 10+ years of experience supporting E-commerce online stores, I don’t just “answer tickets” —I solve problems, protect your brand, and keep customers coming back. What I Bring to the Table: *Order Processing & Fulfillment (including returns, disputes & chargebacks) *Smart, empathetic responses via Chat, Email, Phone & SMS *Tech & Product Support that’s clear and non-robotic *Upsells & customer retention strategies *Organized admin support to keep backend ops running smoothly *Deep understanding of eCommerce customer behavior E-commerce Customer service tasks, skills, and competencies: *General Customer Service *Strong Problem-solving Skills *Strong command of the English language *Phone support *Administrative support *Text messaging *Social Media responses *Time management and multitasking Tools: Zendesk | Freshdesk | Shopify | Slack | Skype | Basecamp | Google Suite | Pay.Pal | RingCentral | Zoom | Canva | Adobe Suite | Microsoft Suite | ChatGPT Here are a few of the client reviews from my recent roles: Virtual Customer Service Assistant for Auto Parts Ecommerce ⭐⭐⭐⭐⭐ 5.00 "Dennis is a very professional, efficient, and great co-worker. All the customers have loved Dennis and absolutely had no complaints at all. His exceptional customer service skills improved our company's services by tenfolds! We absolutely enjoyed working with Dennis." E-Commerce Support/Sales Assistants ⭐⭐⭐⭐⭐ 5.00 "I had the pleasure of working with Dennis for many years, and I couldn't be happier with the experience. Dennis proved to be not only reliable but also incredibly honest and trustworthy throughout the entire collaboration. His dedication and work ethic were truly commendable, making him a valuable asset to our team. I wouldn't hesitate to work with Dennis again in the future, and I highly recommend him to anyone seeking a skilled and dependable contractor." If you’re looking for someone who takes initiative, solves real problems, and treats your customers like gold, let’s talk!

Live Chat Software
Zendesk
Administrative Support
ChatGPT
Dropshipping
Virtual Assistance
Data Entry
Shopify
Order Tracking
Phone Support
Email Support
Customer Service
Customer Support
Order Processing
Ecommerce Support
Technical Support
$11 hourly
Richard P.
- 3.6/5
- (7 jobs)
Dedicated IT professional with more than 10 years of combined experience consumer and enterprise support. Offering expertise in M365, Office Perpetual, and general IT troubleshooting. Committed to delivering exceptional technical support and contributing to team productivity and quality. Skilled in incident management, customer service, and optimizing resource utilization. Seeking a challenging IT helpdesk role where I can leverage my skills to provide efficient and effective support to end users.

Live Chat Software
Managed Services
Windows Administration
BPO Call Center
Technical Support
Incident Management
Online Chat Support
Desktop Support
Customer Service
Helpdesk
Email Support
Microsoft Active Directory
Office 365
Customer Support
$30 hourly
Muhammad Ikram A.
- 4.8/5
- (12 jobs)
PHP | Laravel | CodeIgniter | Wordpress | Vue | Angular | React | Microservices | Wordpres Plugin & Theme Development | Bootstrap | Frontend Development | Payment Gateways | 5+ years industry experience ------------------------------------------------------------ Hello there! Over 5+ years of successful experience conceiving software architectures, designing and implementing multi-tier applications and system integration solution. Very good understanding of application analysis and design concepts. Strong ability to apply optimal design patterns to the system design and employ extreme programming techniques to the robust implementations. If you are looking for someone who is courteous, timely and professional then I’m your guy. Give me a try, You will not be disappointed. :)

Live Chat Software
Front-End Development
Laravel
PHP
HTML5
JavaScript
WordPress Development
CodeIgniter
React
Web Development
CSS 3
WordPress
$10 hourly
Gerbie I.
- 5.0/5
- (2 jobs)
In 2015, at the age of 18, I discovered the thriving BPO industry here in the Philippines, a major sector in our job market that piqued my curiosity. After stepping away from my Computer Engineering course in college for personal reasons, I decided to dive into BPO. Although I wasn't able to complete my college degree, the technical knowledge I gained in the course gave me a solid foundation that proved valuable in the BPO industry. That one decision turned out to be a pivotal moment for me and shaped where I am today. Starting in customer service at a young age, I went through a lot of self-discovery. It wasn’t always easy, but over time, I developed a real customer-centric mindset. It wasn’t something that happened overnight, but as I grew into the role and gained more experience, empathy and patience became second nature to me. Along the way, I also picked up skills like adapting to fast-paced changes, managing my time, and paying attention to the little details—just to name a few! What started as something I did to meet expectations gradually became something I genuinely cared about. I’ve worked on honing my problem-solving abilities, always looking for ways to proactively identify issues and come up with creative solutions. I take pride in going the extra mile to make sure customers feel heard and supported—because to me, that’s the heart of great service. Over the past two years on Upwork, I’ve worked as a CSR for an e-commerce company and was promoted to a leadership role at a fundraising platform, where my skills in team management and collaboration have been significantly refined. What drives me in this industry is my genuine passion for helping people—it’s more than just a job for me. I bring a solutions-focused mindset and a customer-first approach to everything I do.

Live Chat Software
Communication Etiquette
Multitasking
Ecommerce
Salesforce
Computer
Customer Support
Email Support
Zendesk
Phone Support
Online Chat Support
$125 hourly
Luis P.
- 4.6/5
- (8 jobs)
Ex-Intercom Solutions Engineer with first-hand experience as support agent for Facebook Adverts with an educational background in Data Science. Love working with businesses to fully understand their project goals and how that can be mapped to measurable business outcomes when implementing Intercom. When it comes to Intercom, an Intercom Specialist > Support Generalist - Technical Expertise: Armed with a robust background in software development and system architecture, I possess the technical acumen necessary to navigate complex integration challenges and optimize Intercom's platform for diverse client environments. - Strategic Solutions: I specialize in aligning Intercom's capabilities with the unique objectives and requirements of each client, leveraging a deep understanding of both technology and business to deliver tailored solutions that drive tangible outcomes. - Workspace Audit: Are you fully utilising what Intercom can do you for your business based on your current plan? I can identify areas where more automation/efficiency could be introduced through an audit of your Intercom workspace. - Chatbot Strategy: Consultation on what the best user journeys looks like for your business to promote self-service, accurate categorisation and more. - Onboarding/Teammate training: Your team will have varied access and responsibilities within Intercom, resulting in a tailored onboarding being defined. Bring your team up to speed on the platform to get them comfortable and confident quick within the respective function.

Live Chat Software
Product Audit
Intercom
API
Product Onboarding
System Automation
Chatbot Development
Automation
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Last updated: Apr 21, 2025

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At A Glance: Live Chat Software

Your product or service is original and innovative. Your website is dynamic and easy to navigate. But even with such a solid foundation for success, a lack of prompt and helpful customer service can be a significant hindrance to your business — and your bottom line. With live chat software, it is easy to offer fast and reliable customer care to all of your web page visitors. Live chat allows you to offer the same level of service and attentiveness customers would receive if visiting a brick-and-mortar store, and it enables representatives to answer customer questions immediately. This is mutually beneficial for both businesses and consumers. Alternative eCommerce customer service options like email can be particularly slow, especially during busy sale or holiday times. Receiving a slough of customer emails in a day may mean it takes a day, or even a few, to reply to each. By that time, many consumers will have sought out a similar product or service elsewhere. A live chat software developer or support professional can assist you in utilizing this valuable software to bolster your business significantly.

On Upwork, you’ll be able to post your live chat project for free and browse the profiles of numerous skilled freelance professionals. These individuals are not only adept at installing and implementing live chat, they can also help you troubleshoot any software bugs or problems if the need should arise, and assist you in learning the ins and outs of a recently installed live chat system.

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