Hire the best Live Chat Software developers
Check out Live Chat Software developers with the skills you need for your next job.
- $10 hourly
- 4.7/5
- (129 jobs)
๐ฅ Top Rated Plus โฐ18000+ Hours of Quality Work Delivered ๐ผ 100+ Jobs Completed โ 100% Customer Satisfaction โญ 100% Job Success Rate I have 10 years of experience in customer service industry where I have worked for different niches; mainly with SaaS, ecommerce and software/technical support. I started off as Customer support executive in a US based company. My core responsibility include phone support both tier 1 and tier 2 for the SaaS based product. I then volunteered in tickets and live chat as I wanted to learn more and excel. Due to my great product knowledge and customer handling, I was promoted to support supervisor within 9 months of my joining date with the company. I was then further promoted to start another department from scratch which involved configurations and maintenance of tools that we used to service our customers. This also lead me into a training manager role for product and tools used internally. I then joined a software a company which required technical support both tier 1 and tier 2 via email and screenshare sessions and sometimes phone calls. The key to success was the knowledge of the command line and other basics to mid level knowledge of computers. I was then hired by a ecommerce business based out of Australia where I was the customer support manager and manged a team of 4 virtually based team members. It was mainly live chat and email. I have been Zendesk consultant and project manager for over two years. I have also experience in managing tools such as ย Agile CRM, Zopim, Intercom, Fonality, Confluence, Jira, Zoho Support, Ring Central, Zapier, CudaSign, Webmerge, Twilio (Sales force is on the way). I have successfully managed these from scratch and designed it as per the need of all the departments. I have done multiple projects in North America and in Europe.Live Chat Software
IntercomGorgiasEcommerceShopifyProject ManagementCustomer ExperienceSaaSAdministrative SupportCustomer ServiceJiraEmail SupportOnline Chat SupportPhone SupportZendesk - $150 hourly
- 4.7/5
- (113 jobs)
โก๏ธ The ONLY Intercom Certified Partner (Sovaolo) โ on Intercom since 2017 โ highly-valued Intercom contributor โ Expert-Vetted by Upwork โฌ ๏ธ ๐จDon't get fooled by copycats with false claims, that are only faking hours! ๐จ ๐ I've seen it, I know how much time it should take to do things and to deliver the quality work. No paying for my learning curve โ I've already mastered it (and if it is a new feature I do that outside of the project). You'll leverage tons of my experience and pre-made successful solutions that I can swiftly implement on your side! And you'll end up with a properly documented work for your future reference or even to be able to make adjustments on your own. ๐ฆธโโ๏ธ Ask me for a FREE consultation - I'd be happy to help you out, even if you do not hire me at the end! ๐ ๐จโ๐ผ I'll let my clients speak for me - thank you all! ๐ "Knowledgeable, Efficient, organized and perceptive. I would highly recommend Milan to anyone looking to automate workflows." "Milan is a master in Intercom, he can complete work that takes weeks in hours, will work with him again." "Working with Milan has been an absolute delight! Our project team was stuck and unable to move forward due to technical challenges with customizing WalkMe. Milan came onto the project and provided a focused path for moving forward..." ๐ Shortly about me: More than 10 years of experience working in multinational IT&MobileTelco companies mainly in Project/Product Management and Marketing roles. Experienced in B2B Sales too. ๐ Top skills: โ๏ธ Email Automation & Conversion Rate Optimization (expert in using tools such as Intercom, HubSpot, ActiveCampaign, Outreach, MailChimp, AutoPilot, Klaviyo, WalkMe, Pendo, Appcues, Automate.io, Zapier, Visual Web Optimizer, HotJar, WordPress... etc.). โ๏ธ Product and Project Management (Agile methodology; tool-stack that I've been using: Slack, Teams, Confluence, Jira, Wrike, Trello, Asana...) โ๏ธ Data analytics. โ๏ธ Email writing. โ๏ธ Excellent with Office tools (Word, Excel, PowerPoint) and G Suite.Live Chat Software
WordPressConversion Rate OptimizationHubSpotB2B MarketingLead GenerationKlaviyoChat & Messaging SoftwareMarketing AutomationChatbotMarketing StrategyActiveCampaignIntercomEmail MarketingEmail Campaign SetupEmail Marketing Strategy - $20 hourly
- 5.0/5
- (203 jobs)
Do you need help setting up your Intercom workspace for Fin. Ai, Lead Generation, Customer Onboarding, and Customer Support? I'm an Intercom Certified Service Partner! I'm the highest-rated and highest-earning CRM automation freelancer on Upwork with numerous 5-star reviews, including overly positive feedback. HERE'S WHAT CAN I DO FOR YOU! ๐ โ Process-Aligned Automation Solutions โ Multilingual Ai help center for self-service support โ Customer onboarding, product tours, email funnels, surveys, and more โ Omni-channel help desk support (email, chat, phone, social media, etc.) โ Workflows for automating repetitive questions and self-service support โ Flexible ticketing system for bugs, feature requests, and feedback โ Conversation topics for managing conversation data โ Series campaign builder for automating processes โ CRM reporting system for tracking data and improving setup โ Ai Copilot, Ai Agent, and Ai Analyst to assist your customer support team โ Fin.AI 2 using chat GPT ver 4. โ Custom attributes, event tracking, and custom objects for advanced automation I CAN HELP YOU WITH ALL THE AUTOMATION YOU NEED ๐ Ai Customer Service ๐ค โ Ai Agent โ Ai Copilot โ Ai Analyst Fin.Ai๐ค โ Intercomโs new AI chatbot โ Powered by GPT-4 AI โ Fin Reporting โ Fin Profiles โ Custom Answers Fin Ai Helpdesk Assist โ Ai assist for Inbox โ Ai adjust writing โ Ai assist for Articles Automation Funnels โ Customer Onboarding Funnel โ Customer Support Funnel โ Lead Generation Funnel โ Email Funnels Help Center โ Collections & articles โ Help Center integrations โ Smart article suggestions โ Article reports Workflows/Bots โ Task Bot โ Custom Bot โ Resolution Bot โ Workflows Series โ User Onboarding series โ Slipping Away Series โ Feature announcement Tours โ Product Tours โ Video Tours โ New Feature Tour Customer Segments โ Use Case โ Customer Behavior Inbox โ Inbox Management โ Inbox Auto Assignment โ Ticketing Workflows โ Macros โ Inbox Rules & Automation Ticketing System โ Customer ticket โ Back-office ticket โ Tracker ticket types Reports โ CSAT / SLA โ Resolution Rate โ Ticket Closing Rate โ Workspace Automation Report โ More.. Checklist โ Onboarding checklist โ Checklist descriptions โ Setup tasks Outbound โ Surveys and Feedback Forms โ Banners โ Mobile Carousels Advance Features โ Apps + Integrations โ Event Tracking โ Custom Attributes โ Custom Objects โ Webhook โ API WHY HIRE ME? ๐ โ Iโm a certified Intercom Service Partner. โ Iโve been using Intercom for more than 7 years now. โ I helped more than 500+ companies in different Industries. โ I have consistent 5.0-star reviews with my clients. โ I keep myself updated with every new Intercom feature. When you work with me, you will get a fast response and clear communication. Talk to you soon. Steven โIntercom Expert | โIntercom Certified Service Partner | โCRM ExpertLive Chat Software
Chat & Messaging SoftwareGorgiasCRM SoftwareCRM DevelopmentCustomer Relationship ManagementCustomer Service ChatbotCRM AutomationZendeskIntercom - $40 hourly
- 4.5/5
- (23 jobs)
If you are a business owner who wants to set up a chatbot for your business and connect it with your website (Live Chat Widget) and/or Integrate with the platforms like Facebook Messenger, Whatsapp, Telegram, Slack, Alexa, and Google Hangouts... If you are a business owner who wants to develop a chatbot. For Lead Generation, For effective Customer Service, For educating customers about your business, For automating Sales conversion, For understanding and segmenting your audience .. If you are a business owner, who is looking for a technology partner to understand and build a suitable chatbot that suits your business, the platform (Twilio, Chatfuel, Manychat) the framework (Botpress, BotMan, Rasa, Microsoft Bot Framework, etc), and NLP solutions available to match your infrastructure and budget .. Then Let us Talk. The process is simple. Send me an invite and I would love to get to know more about you and your business. Let us connect over a non-obligatory call and I promise that I won't suggest or sell you anything unless I'm sure that it is the exactly solution that you need. I strongly believe that creating client-oriented software takes a mixture of technical excellence and clear communication and throughout our entire journey, as a Digital solution provider, I put my best efforts to ensure that my clients receive both. I know that every client is unique and strives to deliver an individual, innovative, and affordable proposal every time and to follow it through with an outstanding delivery that is both on time and within budget. With over 17+ years of experience in developing multiple innovative and path-breaking projects and I strongly believe that weโd be able to deliver high quality, cost-effective, easy-to-use Chats bots for your organization as per your requirement in turn-around time. I'd love to help with your project!Live Chat Software
WhatsAppHTML5Chatbot DevelopmentChatGPTManyChatChatfuelTwilio APIAirtableZapierFacebookChatbotBot DevelopmentTelegram APIChat & Messaging Software - $15 hourly
- 4.9/5
- (25 jobs)
I am a motivated, hard-working and reliable freelancer with 10+ years experience in customer service and technical support for various SaaS and other products. I enjoy working individually and also with a team. I am very fluent in verbal and written English. I am highly skilled in assisting customers via live chats and emails. I have experience using ManyChat, Gorgias, HiveCrm, Shopify, Intercom, Zendesk, Freshdesk, Tawkto, Front, Hubspot, Telegram, Asana and LiveChat. I would love to be able to gain more experience in providing excellent customer support for your organization.Live Chat Software
Data EntryAnswered TicketCustomer Relationship ManagementTicketing SystemTechnical SupportCustomer SupportCustomer OnboardingSaaSEmail EtiquetteCustomer ServiceCustomer SatisfactionEmail SupportEnglish - $10 hourly
- 5.0/5
- (7 jobs)
Basic Website editing using WordPress Live Chat and technical support since 2017. * Capable of managing multiple chats simultaneously while delivering the best service. * Tech Savvy * Manage customer accounts * Processing payments, orders, and refunds using Stripe.com, Authorize.net, and PayPal * Labeling and ticketing using Bold360 * Chat support using Purechat, Zendesk, Gladly, and LivePerson I also have working experience with Shopify. * Processing and Tracking Orders * Responding to Email Inquiries I am a dedicated and self-reliant worker with the ability to work independently. I am capable of working a minimum of 40 hours and am flexible with shifts.Live Chat Software
LivePersonStripePayPalOrder ProcessingShopifyOnline Chat SupportCustomer SupportTechnical SupportZendeskEmail CommunicationData EntryCustomer Service - $15 hourly
- 4.3/5
- (6 jobs)
Looking for a ๐๐๐๐๐๐๐ ๐พ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐ ?โจ๐ ๐ฆป๐ ๏ธCustomer Service โก๐ป High-Speed Internet & Equipment ๐๐Tech-Savvy & Fast Learner Here's what clients book me for ๐๐๐ ๐ฅ ๐๐๐๐๐๐ฉ๐๐ซ๐ ๐พ๐ค๐ข๐ข๐ช๐ฃ๐๐๐๐ฉ๐๐ค๐ฃ โข Clear and concise communication via email, chat, and phone. โข Active listening to understand and address customer needs. ๐ฅ ๐๐๐๐๐ฃ๐๐๐๐ก ๐๐ญ๐ฅ๐๐ง๐ฉ๐๐จ๐ โข Proficient in troubleshooting and technical problem-solving. โข Quick understanding and resolution of customer issues. ๐ฅ ๐๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ ๐๐ ๐๐ก๐ก๐จ โข Team leadership for efficient resolution of customer inquiries. โข Development of strategies to enhance customer satisfaction and support processes. ๐ฅ ๐พ๐ง๐ค๐จ๐จ-๐๐ช๐ฃ๐๐ฉ๐๐ค๐ฃ๐๐ก ๐พ๐ค๐ก๐ก๐๐๐ค๐ง๐๐ฉ๐๐ค๐ฃ โข Collaboration with diverse teams to address customer needs. โข Integration of feedback for continuous improvement. ๐ฅ ๐ผ๐๐๐ฅ๐ฉ๐๐๐๐ก๐๐ฉ๐ฎ ๐๐ฃ๐ ๐ฟ๐๐๐๐๐๐ฉ๐๐ค๐ฃ โข Fast learner, adaptable to new tools and technologies. โข Work well under minimal supervision with a dedicated and resourceful approach. If you're on the lookout for a freelancer who speaks English like a pro, nails customer service, rocks social media management, and breezes through data entry and research with a tech-savvy flair, you've found your match! Let's chat about how I can bring my skills to the table for your project. ๐๐ฌLive Chat Software
Customer SupportFollowing ProceduresEmail SupportOnline Chat SupportCustomer SatisfactionTeam ManagementZendeskIntercomEnglishTechnical SupportCustomer ServiceCommunication SkillsGoogle SheetsEmail CommunicationComputer Skills - $200 hourly
- 4.9/5
- (299 jobs)
Are you struggling to maximize HubSpot to its fullest potential? I help B2B companies quickly harness the power of HubSpot, while always delivering measurable results and positive ROI. ๐ฃ๏ธ Here are a few of the things my Upwork clients are saying: โญโญโญโญโญ โKhary is a consummate professional. He executed flawlessly. I highly recommend Khary to anyone in need of HubSpot workflow buildout and integration with multiple platforms. Zero disappointment." โญโญโญโญโญ "Khary is an incredible freelancer. Everything went perfectly and he was able to go the extra mile to deliver. He showed amazing skills for HubSpot, GTM, Analytics, Salesforce, and more. He is also extremely clear with communication, always available and precise with deadlines. Absolutely recommended!" โญโญโญโญโญ "Khary is a professional HubSpot ninja that is able to help you if you have the right processes in place to kickstart your HubSpot automation. He can also code!" โญโญโญโญโญ โKhary is an excellent developer who completed our HubSpot project according to schedule. Heโs a great communicator, well organized, and easy to work with. We highly recommend his services!" My clients turn to me FIRST when they need a boost in sales and profitability. My tactics are simple, yet effective and are specifically designed to generate measurable results for your company. โ ๏ธ I cannot help every company, but we may be a great fit if you are thinking: โ ๏ธ โ โWe want to maximize HubSpot to its fullest potential in order to scale our sales.โ โ โHow do we set-up & optimize HubSpot for the best performance and ROI?โ โ โWe need a process to keep contact data clean & organized within our HubSpot CRM.โ โ โWhatโs the best method for tracking our incoming leads various marketing channels?โ โ โWe need an expert to integrate HubSpot w/ Salesforce and/or other applications.โ โ "We spent thousands of dollars on a "renowned" HubSpot agency and got nowhere.โ โ โWhat are the best reports to create within HubSpot to get up-to-date insights into our most important metrics?โ โ โWe need to redesign our website on the HubSpot CMS, which will position our company as a leader in the marketplace & motivate our prospects to take action!โ โ "Every time we generate new leads that arenโt nurtured, weโve lost potential revenue." โ "I'm NOT a HubSpot expert, and I don't have time to learn a new software from scratch!" โ "I need someone take take this project, and get it done RIGHT - the first time!" โ โIs migrating to HubSpot the best choice for our business?โ Working with me, you will: โ Stop struggling with HubSpot issues โ Maximize your revenue potential through an automated sales process โ Set up proper source attribution for all your different marketing channels โ Implement lead statuses & associated workflows to automate status transitions โ Develop effective evergreen campaigns that generate new leads on autopilot โ Never have to hire a developer, copywriter, automation expert or graphic designer and HOPE that they work well together! (Iโm your one-stop shop!) As a certified HubSpot solutions partner, I work with HubSpot clients daily in order to help them leverage the full potential of the HubSpot platform. Iโve designed a variety of custom solutions for numerous HubSpot clients and I'm confident that I can do the same for you. My profile: โ Recognized by Upwork as an Expert-Vetted Talent and among the top 1% of experts โ Worked with hundreds of growing B2B companies โ Featured in Upwork, HubSpot, CodeMentor, BiggerPockets + more Sound like a fit? Here are the next steps: ๐ข Click the green โInvite to Jobโ button in the top right-hand corner ๐ฌ Send me a message and letโs organize a callLive Chat Software
CommunicationsB2B MarketingBusiness ValuationContent MarketingLinkedIn MarketingHubSpotMergers & AcquisitionsAPI DevelopmentGoogle AdsGoogle AnalyticsWordPressSaaSWeb Design - $30 hourly
- 4.7/5
- (1,622 jobs)
โฎ 18+ years in IT. โฎ Worked with several Fortune 500 Companies โฎ Experienced Full Stack Developer โฎ Worked with British Telecom, AT&T, Google, IBM, etc. โฎ 100% refund policy. โฎ Available 18 hours a day. Prior to this I have worked with several fortunes 500 companies which include British Telecom, AT&T, Google, IBM before start my own freelancing work. Having more than 18+ years rich knowledge in IT and handled more than 3000+ live projects I can guarantee that I will add value to your projects. If I canโt deliver anything I wonโt charge for my time, and in this world nobody wants to work for free. [ What I can provide ] โฎ Angular JS 6 Development โฎ Node JS Development โฎ Python Development โฎ React JS โฎ Meteor JS โฎ Express JS / Sails JS โฎ Vue JS โฎ TypeScript โฎ AngularDart โฎ Dart โฎ Mobile App โฎ IOS Development โฎ Android Development โฎ Swift 4 โฎ Java 8 โฎ Objective C โฎ Google Kotlin โฎ React Native โฎ Google Flutter โฎ E-commerce Development โฎ Magento Development โฎ Website development โฎ Mobile Back end development โฎ Graphic design + UI & UX implementation โฎ Consulting in mobile app development โฎ Startup Development I am having strong expertise in database, here is few in the list, โฎ MS SQL โฎ Mongo DB โฎ My SQL โฎ Maria DB โฎ SQL Lite โฎ Amazon Dynamo DB โฎ Amazon Aurora Expertise in Blockchain: โฎ Smart Contracts development using Solidity โฎ Subgraph indexing using the graph โฎ Tokenomics โฎ Vesting โฎ Web3 integration โฎ In-depth knowledge of ERC20 & ERC721 Smart Contracts โฎ NFT contract โฎ Token/ coin Contract โฎ Defi EXchange โฎ BEP1155 โฎ Hardhat โฎ NFT minting Also I am comfortable with Cloud Computing using Amazon AWS, GCloud, MS Azure. Here is my system programming exprience, โฎ Docker โฎ Kubernetes โฎ Jenkins โฎ Google App Engine โฎ Micro Services โฎ Amazon Elastic Container Services โฎ Amazon Elastic Beanstalk โฎ Amazon EBS โฎ Amazon AWS CLI โฎ Elastic Cache โฎ Mem Cache โฎ Redis Cache Also I am comfortable with Analytical information or Search engine development. Here is my informations below, โฎ Apache Solr Search โฎ Amazon Elastic Search โฎ Amazon Red Shift โฎ Kibana โฎ Lucene โฎ Sphinx โฎ Xapian [ My Domain Experience ] โฎ On-Demand Service app โฎ SAAS โฎ Uber-like app โฎ Food delivery website and app โฎ Restaurant website and app โฎ Travel website and app โฎ Social network website and app โฎ Upwork like service marketplace website and app. โฎ Crowdfunding website and app โฎ Service provider finder app โฎ GPS apps โฎ Product selling website and app โฎ Event ticket-selling website โฎ Daily Deal website and app โฎ E-commerce website and app โฎ Dating website and apps โฎ Rideshare apps Also I am comfortable with several open source system, like follows, โฎ Magento โฎ WordPress โฎ Drupal I love my job as working with different clients has given me the opportunity of being a part of so many wonderful ideas and journeys. My approach to work is to go beyond the job description and focus on building a long lasting relationship with all clients.Live Chat Software
Angular 5Magento 2LaravelMobile App DevelopmentAndroid App DevelopmentiOS DevelopmentReactObjective-CNode.jsSwift - $130 hourly
- 4.9/5
- (147 jobs)
PLEASE, DON'T REACH OUT IF YOU HAVE NO PROJECT ON THE TABLE AND NO BUDGET. NO SPAM! A C/C++ low level developer with skillset and experience centred around high-performance media streaming and processing tools. Typical projects are in the field of video/audio streaming, conversion, analysis, transformation and delivery. For example: low-latency live as well as recorded video mixers, WebRTC solutions, AI/neural nets integration, passthrough ads overlays, object recognition and classification on live streams coming from webrtc/browsers, desktop clients, security cameras and rtmp/rtsp/ONVIF feeds, stream composition, conversion between hard-to-combine formats or protocols. Low latency screen sharing apps. Deep understanding of HLS as well, earned by implementing some customer ideas that exploited this protocol to the limit. With 18 years of software engineering experience and a large collection of ready and owned, available for adaptation and integration source code, i provide cost-efficient solutions for a wide range of customer cases. Extreme example of it is that i have a fully in-house built WebRTC implementation in C++ built using libavformat, libssl, libdtls, libnice, and hand-hacked packetisation of H264 according to RFC 6184.. Also, i have a huge experience building networking-intensive applications. A lot of experience with pubnub, rtmp/rtmfp, webrtc, building custom binary protocols and implementations (both TCP and UDP based, for example: hand-hacking DNS requests). My customers include Cedexis and Pubnub. Some of my less-recent and somewhat obsolete areas of knowledge are the Adobe stack (Actionscript 2/3) and low-level undocumented file format analysis and synthesis: 7 years as a head of all development for OfficeRecovery, inc. (now part of Axcient)Live Chat Software
KurentoFFmpegNGINXVideo StreamWowza Media ServerNode.jsWebRTCAngularJSCJavaScript - $15 hourly
- 4.5/5
- (9 jobs)
Looking for ๐ฅ๐ง๐๐ข๐๐ช๐ข reliable assistance to ๐ก๐๐๐๐ฉ๐๐ฃ ๐ฎ๐ค๐ช๐ง ๐ฌ๐ค๐ง๐ ๐ก๐ค๐๐? ๐๐ฐ Cost-Effective & Tech-Savvy โก๐ป High-Speed Internet & Equipment ๐๐ก๏ธ Time Zone & Data Security Hereโs what clients hire me for ๐ 1๏ธโฃ ๐พ๐๐๐๐๐๐๐ ๐๐๐๐๐๐พ๐ and ๐๐๐พ๐๐๐๐พ๐ผ๐ ๐๐๐๐๐๐๐ ๐๐๐ They are the bridge that connects a company's vision with its customer's needs. With me in your team, you'll have an expert in ๐๐ช๐๐ก๐๐๐ฃ๐ ๐ฉ๐ง๐ช๐จ๐ฉ, someone who ๐๐ฃ๐จ๐ฅ๐๐ง๐๐จ ๐๐ค๐ฃ๐๐๐๐๐ฃ๐๐ and ๐ฉ๐ช๐ง๐ฃ๐จ ๐๐๐๐ก๐ก๐๐ฃ๐๐๐จ ๐๐ฃ๐ฉ๐ค ๐ค๐ฅ๐ฅ๐ค๐ง๐ฉ๐ช๐ฃ๐๐ฉ๐๐๐จ, making them indispensable assets in the journey towards ๐๐ช๐จ๐๐ฃ๐๐จ๐จ ๐จ๐ช๐๐๐๐จ๐จ. 2๏ธโฃ ๐๐๐๐๐๐๐๐๐๐ client's ๐๐๐๐ and ๐๐๐ผ๐๐ I'm all about getting things done efficiently to help my client achieve their big dreams. 3๏ธโฃ ๐พ๐ผ๐๐๐๐ฟ๐ผ๐ ๐๐๐๐ผ๐๐ฟ๐๐ I take charge of schedules like a pro, keeping everything organized and on point 4๏ธโฃ ๐๐๐๐ผ๐๐๐๐๐พ ๐๐๐๐๐๐ ๐๐๐๐ I dig deep, make plans, and help my clients grow both personally and professionally. 5๏ธโฃ ๐๐๐๐ผ๐๐๐๐๐๐๐๐ ๐ฝ๐๐๐๐ฟ๐๐ ๐๐๐๐๐ผ๐๐๐ฟ๐๐๐ผ๐๐๐ Building connections is my superpower; I help manage and nurture key relationships. 6๏ธโฃ ๐พ๐๐๐๐๐๐๐พ๐ผ๐๐๐๐ ๐พ๐๐ผ๐๐ From presentations to social media, I'm your go-to for clear, compelling messaging that boosts visibility and impact. ๐ข If youโre ready to team up for success, here are the next steps: ๐ Send me a personalized Upwork message ๐ Click the green Schedule a Meeting button ๐ Choose one 30 mins and Iโll confirm a timeslot ๐๐. ๐๐๐ฉ ๐ข๐ ๐๐๐ก๐ฅ ๐ฎ๐ค๐ช ๐๐ช๐ฎ ๐๐๐๐ ๐ฎ๐ค๐ช๐ง ๐ฉ๐๐ข๐. *๐ฌ๐๐ฃ๐ *Live Chat Software
Google WorkspaceTime ManagementProject ManagementEnd User Technical SupportExecutive SupportVirtual AssistanceTechnical SupportOnline Chat SupportProject Management ProfessionalPhone CommunicationEmail SupportProgram ManagementTechnical DocumentationData EntryCustomer Service - $30 hourly
- 4.8/5
- (478 jobs)
I'm a ๐๐จ๐ฉ ๐๐๐ญ๐๐ ๐๐ฅ๐ฎ๐ฌ consultant with over 15 years of experience (๐๐๐๐๐+ ๐ก๐จ๐ฎ๐ซ๐ฌ) specializing in CRM and customer support system configuration, customization, and implementation. My expertise ensures solutions tailored to your specific business needs. I have a proven track record of developing thousands of integrations, automations, and workflows across various platforms such as: โญ Zendesk โญ Freshworks (Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller) โญ HubSpot โญ Intercom โญ Zoho CRM & Zoho Desk โญ Jira โญ Gorgias ๐ง ๐๐๐๐๐๐๐๐๐๐ โ๏ธ 14 years (19900+ hours) of proven experience on Upwork. โ๏ธ 460+ jobs & projects on Upwork. โ๏ธ 24 years of total professional experience working with companies all across the globe. ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐ โ๏ธ Email & SMS Deliverability Certification - Klaviyo Academy โ๏ธ Marketing Hub Software - HubSpot Academy โ๏ธ Contextual Marketing - HubSpot Academy โ๏ธ Sales Hub Software - HubSpot Academy โ๏ธ Frictionless Sales - HubSpot Academy My dedication to client satisfaction has earned me over 400 five-star โญ reviews on Upwork, contributing to my Top Rated Plus status throughout my career. โ ๐๐๐'๐ ๐๐๐ ๐๐๐๐๐๐๐! Whether you have a clear vision or a vague sense of what needs improvement, I'm here to guide you step-by-step toward streamlined workflows. ๐๏ธ ๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Responsive email template design & customization โ Email Campaigns โ Sales and marketing process optimization โ Attribution tracking and reporting โ Integrations and cross-platform automation โ Data hygiene and management โ Reporting and Dashboards ๐๏ธ ๐๐๐๐๐๐๐ & ๐ ๐๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Help Center / Helpdesk design and theme branding โ Automatic email alerts and reminders โ Messaging and Live Chat setup โ AI and automation (Intelligent Triage, Advanced Bots) โ Agent Workspace configuration โ Voice, Talk, and Text implementation (including IVR) โ Freshchat setup and Chatbot development โ Freshcaller (Phone) setup โ Zendesk Explore reporting and analytics โ Workflows, Triggers and Automations โ Service level agreements (SLA management) โ Integration with external systems and CRMs โ Support channels and social media integration (Email, WhatsApp, Chat, Chatbot, Contact Form, Facebook, Twitter, Instagram, etc) โ Multi-brand / Multi-product deployment โ Zendesk Sell setup โ Multi-lingual support setup โ Training and ongoing support ๐๏ธ ๐๐๐๐๐๐๐๐ ๐ฆ๐๐๐๐๐๐๐๐๐๐๐: โ Improve customer onboarding by sending users helpful onboarding messages after they sign up or initiate meaningful actions in the system โ Set up a help center that includes an optimized set of articles with screenshots, animated images, and short videos (as applicable) that make it easy for users to get the help they need directly from the articles โ Advanced qualification options to help categorize new leads, owner assignment for leads and users โ Custom Chatbot configuration to automatically provide quality answers to your Leads and Users ๐๐ก๐๐ญ ๐ ๐๐๐ง ๐จ๐๐๐๐ซ ๐ฒ๐จ๐ฎ: โบ Configure, optimize and manage your help desk to streamline support operations. โบ Stronger customer relationships with personalized interactions and segmentation. โบ Intuitive ticketing systems. โบ Comprehensive reports and dashboards, allowing you to make data-driven decisions. โบ ๐๐๐ ๐๐๐๐ ๐๐๐๐! I have extensive experience implementing countless other features to optimize your CRM/Helpdesk for your unique needs. ๐ Thanks for taking the time to read thus far. One last thing - there's a reason I have a plus 90% job success score and Top Rated Plus status on Upwork. It's because I do it right, or I'll work for free until you're happy. You're guaranteed to get my support even after we close the project. It is important to me you are always comfortable with your system! ๐ค Let's connect for further discussions. I am just a message away! ๐๐๐๐๐๐๐๐: Service Hub | Operations Hub Omnichannel | Technical support | Customer service Answer Bot Knowledge base Administrator | Developer | Specialist | GuruLive Chat Software
CRM DevelopmentCRM AutomationEmail AutomationAI ChatbotChatbot DevelopmentHelpdeskTicketing SystemFreshworks CRMHubSpotIntercomJiraZoho DeskFreshdeskZendesk APIZendesk - $35 hourly
- 4.8/5
- (55 jobs)
Buddyboss โฆ Buddypress โฆLearnDash โฆ WP Job Manger โฆ Bookly โฆ Gamification โฆ Memberpress โฆ Lifter LMS โฆInfusionsoft โฆ Memberium โฆ payment integration โฆ API integration โฆ Mailchimp โฆ Hubspot Introduction: I AM REKHA โ Web- Designer expert. I'm a Conversion Optimization Expert with a strong focus on web analytics and user experience design If you are looking for an expert in making websites, hybrid mobile app and Software development โtick,โ who can revamp your existing site or build you a marvel of a new one while providing you with a fully involved but effortless experience, Iโm your perfect choice. I offer a unique, one-stop-shop, radically transparent service. I manage myself and every necessary team member & contractor to execute your vision from A-Z and go the extra mile to ensure that you are a 100% success. We are a fantastic team of designers, developers, copywriters, specialized digital marketers, and other expert quality analysts whose skills are required to make our working partner's businesses more efficient, effective, and profitable. With my experts and I help several entrepreneurs and businesses: Dedicate to translate your vision into DETAILED SPECIFICATIONS and PROJECT DOCUMENTATION to gets people on the same page, enable the project to run smoothly, eliminates delays and miscommunication, and motivate everyone to do their best work. DEVELOP EXPERT UI, a user-friendly and mobile-responsive platform that communicates your brand values and inspires trust and gets people to take action that creates value for your business. Experienced designers and developers to use Mock-Ups, PSD, and Wireframes. DEVELOP your designs into a Fully Functioning Website and App, while adhering to the highest code & industry standards and being extremely mindful of the impacts of the development process on future marketing efforts (PPC, SEO, Page Speed Optimization, etc.). Conduct extensive Quality Assurance (QA) and Debugging to eliminate all issues, bugs and confirm that all pages, templates, and features function correctly on all devices, browsers, and resolutions (before and after we go live). Why you choose and work with us : We are incredibly responsive, well-organized, transparent, and very easy to communicate with. We work and deliver results faster than any of my competitors; therefore, you end up paying less for the best among competitors. Choose quality over price. Happy to start with small projects to build connections to get many more significant projects, we focus on long-lasting relationships with people whose business we want to help. You can surely count on us in the long run. We want you to trust us that we wonโt let you down. Talk with you soon, Rekha Web-DesignerLive Chat Software
WooCommerceBuddyPressReactWordPress PluginGravity FormsWebflowWebinarjQueryResponsive DesignPSD to WordPressLearnDashPHPElementorWordPressAffiliate Marketing - $20 hourly
- 4.5/5
- (42 jobs)
I am a natural-born tech enthusiast and troubleshooter at heart, with a passion for tackling technical challenges. The prospect of joining your team in this industry excites me, as it aligns perfectly with my skill sets and offers an opportunity for professional growth in a field I am deeply passionate about. Moreover, I see it as a way to contribute to a larger scale by assisting others and enhancing my understanding of this field. My flexibility with work hours and my reputation as an enthusiastic team player make me a valuable asset. Here's a concise overview of my current skill set that I believe would be beneficial to your team: NOC - VoIP --Supported a range of customers, from small to enterprise-grade, across multiple states, providing VoIP solutions and premium support in both on-net and off-net environments. --Proficient in resolving VoIP routing issues on various telephony circuits such as MPLS, T1, DIA, and Flex, employing troubleshooting and break-fix strategies. --Skilled in tracing and isolating phone routing issues related to different VoIP protocols. Expertise in investigating telephony blocking on LAN and WAN, including network devices, switches, routers, firewalls, and port-related issues, with capabilities in setting up NAT and port forwarding on routers like Dreytek, Cisco, and Meraki. --Proficient in configuring SD-WAN, failover, WAN aggregation, and load balancing. On-premise Infrastructure and Cloud Support --Supported a range of accounts, spanning Basic, Mid-size, and Enterprise, with a focus on Microsoft O365 services, including activation, onboarding, email migration, and hybrid deployment planning. --Assisted clients in Microsoft Office Pro Plus software installation and administration of Exchange Online, Teams, and SharePoint Online services. --Provided break-fix support for service-related issues and supported MSP360 backup deployment. --Proficient in AWS and Azure VM support. Service Desk --In my 13 years of experience within a dynamic and high-volume service desk environment, I honed my skills in providing exceptional support and assistance to users. My responsibilities encompassed a broad spectrum of IT functions, primarily focusing on: Active Directory Management: --Proficient in managing and maintaining Active Directory, including user account management, group policies, and security permissions. Exchange Server Support: --Skilled in supporting and troubleshooting Exchange Server, handling mailbox management, email routing, and resolving connectivity issues. Application Support: --Extensive experience in diagnosing and resolving application-related queries, troubleshooting software issues, and providing guidance on application usage and functionality. Incident and Request Management: --Demonstrated expertise in managing incidents and service requests, ensuring timely resolution and adherence to defined SLAs, which significantly contributed to a streamlined and efficient service desk operation. Remote Assistance and Troubleshooting: --Adept at utilizing remote assistance tools to diagnose and troubleshoot technical issues, providing step-by-step guidance to end-users for issue resolution. Knowledge Base Creation and Maintenance: --Developed and maintained a comprehensive knowledge base, documenting solutions for common issues and best practices. This resource facilitated quick and effective issue resolution, benefiting both the team and end-users. Effective Communication and Customer Service: --Cultivated strong communication and customer service skills, ensuring clear, concise, and empathetic interactions with users. This approach fostered a positive service desk experience and enhanced overall customer satisfaction. Training and User Education: --Conducted training sessions and provided user education on IT tools, applications, and security protocols, empowering users to make the most of available technologies while adhering to best practices. My tenure in the service desk role has imbued me with adaptability, resilience, and a keen understanding of the critical role a service desk plays in maintaining operational efficiency and user satisfaction within an organization. I am eager to apply these skills and experiences in future endeavors, including contributing effectively within your esteemed organization.Live Chat Software
Customer SupportHelpdeskTicketing SystemVoIP AdministrationConnectWise AutomateMobile Device ManagementShopifyWindows AdministrationVoIP SoftwareTechnical SupportMicrosoft Exchange ServerOffice 365Microsoft Azure - $12 hourly
- 5.0/5
- (3 jobs)
"It is our choicesโฆthat show what we truly are, far more than our abilities." ~ Professor Albus Percival Wulfric Brian Dumbledore ๐ง๐ปโโ๏ธ๐ช Since 2010, Iโve chosen to dive deep into the customer service matrixโstarting as an agent and advancing to subject matter expert, escalations manager, and quality assurance. Iโve even stepped into a โProfessorโ role, training teams and guiding them through the magic (and challenges) of the field. ๐โจ My experience spans industries like tech ๐ป, e-commerce ๐, telecom ๐, insurance ๐ก๏ธ, finance ๐ต, and fraud management ๐ต๏ธโโ๏ธโworking with clients, agents, brokers, and businesses, much like collaborating with wizards and Muggles alike. Whether mentoring teams, solving complex problems, or safeguarding platforms, every choice shapes who we become. And Iโm always ready for the next adventure. ๐๐บ๏ธLive Chat Software
Customer SupportCustomer SatisfactionQuality AssuranceTechnical SupportCustomer ServiceCommunication SkillsEmail CommunicationGoogle SheetsComputer SkillsIntercomEmail SupportOnline Chat SupportTeam ManagementZendeskEnglish - $20 hourly
- 5.0/5
- (30 jobs)
A Customer/Technical support since 2006. Also a Project Manager for an independent gaming channel working on content moderation and channel moderation as well. I was a Senior Technical Support with DELL handling all software and hardware related concerns for Desktops and Laptops including virus removals, third party applications and peripherals, and all other related concerns. I also was a Team lead for a startup company. HR skills include talent sourcing and onboarding as well as being part of Trust & Safety team specializing in Spam/Scam prevention.Live Chat Software
Project ManagementFocus Group ModerationTechnical SupportCommunity ModerationCustomer SupportMusic ArrangementCreative WritingContent ModerationReport WritingMusic Composition - $10 hourly
- 4.7/5
- (61 jobs)
I'm a native Chinese & Cantonese speaker , has worked in BP company & Stephanni company as translator and customer service for 6 years . Excellent communication skills .Live Chat Software
Chinese to English TranslationCustomer SupportSourcingSocial Media MarketingCustomer ServiceData Entry - $20 hourly
- 4.9/5
- (12 jobs)
I have 10 years of experience in customer service as a supervisor. My primary responsibility involves coaching and mentoring as well as ensuring that my team exceeds the quality and productivity targets. With my years of experience, I already acquired many skills and became an expert in the following fields: *Troubleshooting *Processing of orders *Escalations (voice and email) *Data entry *Reporting and analysis *People Management I also worked as a VA / Customer Service Ambassador here in Upwork for over 3 years now. I managed several stores which have a positive sales of more than 30K orders. I could say that I'm an expert with the following: *Shopify *TradeGecko *StitchLabs *HelpShift *Zendesk *Freshdesk *Inventory Management *GorgiasLive Chat Software
Email CommunicationPhone CommunicationAdobe Premiere ProBusiness CoachingCustomer ServiceManagement SkillsTechnical SupportMedical TranscriptionCustomer SupportOnline Chat Support - $35 hourly
- 4.9/5
- (23 jobs)
#erlang (Ejabberd, MongooseIM, Cowboy) #nosql DB (Cassandra, Solr) Excellent understanding of XMPP from client to server. I have implemented XMPP client for web app (using Strophe), android app (using Smack), desktop app (using libjingle). On ejabberd/mongooseIM, I have implemented many modules that defines own presence, iq, message, even I can define own stanza. Execellent understanding WebRTC. I have implemented Linux application that uses XMPP or Websocket for signaling and WebRTC for media transport to establish p2p audio&video call. Source code of Android WebRTC application are public on github. In these days, I spend free time on + Cowboy web server and Alice AIML chat bot. + forex trading and indicators implementation for MT5.Live Chat Software
VoIP SoftwareLinux System AdministrationErlangAndroid App DevelopmentSystems DevelopmentXMPPCPostgreSQLC++ - $15 hourly
- 5.0/5
- (8 jobs)
"Integrity and Professionalism" I am a graduate of both Bachelor of Science Major in Marketing Management and Bachelor of Science in Nursing. I can offer full time or part time jobs for writing, sales, QA and customer service. My experience working for call centers enhanced my oral and written communication skills. I am highly motivated and always eager to learn.Live Chat Software
Customer Support PluginInterpersonal SkillsAnswered TicketScriptingCreative WritingMedical Transcription - $15 hourly
- 5.0/5
- (3 jobs)
I am an expert!๐ As an experienced customer service specialist and fraud prevention expert, I can help! With over 12 years of experience in customer service and seven years specializing in fraud prevention, disputes, risk management, and KYC, I offer comprehensive expertise in ensuring a secure and seamless experience for businesses and customers alike. And itโs not just talk โ companies like American Express, ADP, Stripe, and Givebutter have recognized my work in making customers happy. Letโs make your customer experience secure and seamless together! Why You Should Hire Me: โฌ๏ธ As a Customer Satisfaction Strategist and Workflow Wizard, I bring a unique blend of skills that drive exceptional results. With a big-picture mindset, I excel at problem-solving, finding innovative solutions, and connecting the dots to deliver outstanding outcomes. What Sets Me Apart: ๐ Efficiency-Focused: I thrive on streamlining processes and simplifying tasks to boost productivity and ensure optimal outcomes. Specializations: ๐ 1. Customer Service: Financial Aspect: Expertise in managing financial processes, handling transactions, and ensuring seamless payment experiences. Fraud, Dispute, and Chargebacks: Proven track record in identifying and resolving fraudulent activities, disputes, and chargebacks to safeguard your business. KYC and Compliance: Adept at handling Know Your Customer (KYC) processes and ensuring compliance with industry regulations. 2. Administrative Tasks: Data Entry: Meticulous and detail-oriented data entry skills for accurate record-keeping and efficient data management. Payroll: Proficient in handling payroll processing to ensure timely and accurate compensation for your team. 3. Email, Chat, Calendar Management: Effective Communication: I excel at managing emails and chats to provide timely and professional responses to clients and stakeholders. Calendar Management: Proactively organizing schedules, appointments, and meetings for seamless time management. If you're in need of a customer service specialist and fraud prevention expert who can also handle virtual administrative tasks, let's work together! Contact me today to learn more about how I can help your business thrive.Live Chat Software
Alternative Dispute ResolutionCustomer ExperienceCustomer SupportPersonal AdministrationVirtual AssistanceAdministrative SupportCustomer ServiceSalesforceFraud DetectionRisk ManagementStripeIntercomZendeskEmail SupportOnline Chat Support - $19 hourly
- 5.0/5
- (80 jobs)
Are you looking for a content writer who can elevate your business through compelling and engaging content? Look no further! With over a decade of experience, I specialize in transforming ideas into powerful narratives that drive results. Here's how I can help your business succeed: Proven Track Record With a Bachelor of Science in Nursing and a Cum Laude graduate, I have honed my communication skills to perfection. My extensive background includes writing for university publications, church newsletters, and participating in a spokesman club, all of which have polished my English proficiency and rhetorical abilities. Versatile Expertise My writing spans a wide array of topics, including: ๐ Product Reviews: Highlighting features and benefits to drive sales. ๐ Spirituality: Crafting inspirational content that resonates with readers. ๐ Health and Wellness: Providing insightful and informative articles to educate and engage. ๐ Productivity: Offering tips and strategies to enhance efficiency. ๐ Finance: Simplifying complex topics like credit cards, insurance, and loans. ๐ Mobile Apps: Creating compelling content for app descriptions and reviews. ๐ Real Estate: Delivering detailed and persuasive property listings. ๐ Pets: Writing engaging and informative pet care guides. ๐ eBooks: Producing long-form content that captivates readers. Mastery of Tools and Platforms I am proficient in a wide range of software and platforms essential for top-tier content creation and management: ๐ SEO Tools: Buzzsumo, Semrush, SEO Surfer, Yoast ๐ Content Management: WordPress, Kindle Direct Publishing (KDP) ๐ Writing and Editing: Grammarly, Google Docs, Sheets, and Slides ๐ Project Management: Trello, Airtable, Atlassian ๐ Social Media Management: Hootsuite, Buffer ๐ Customer Service: Intercom, Hubspot, CloudTalk ๐ Additional Tools: Dashlane, ExpressVPN ๐ Customer Service Experience Starting as a customer representative, I bring over four years of experience in customer service, particularly with platforms like Intercom. This experience has equipped me with a deep understanding of customer needs and how to address them effectively. Key Strengths ๐ Effective Writing Skills: Exceptional command of the English language to create engaging and error-free content. ๐ Impeccable Research Skills: Ability to gather and synthesize information to produce unique and informative articles. ๐ Passion for Excellence: A relentless drive for continuous improvement and surpassing mediocrity. Why Choose Me? I am committed to helping your business grow by providing high-quality content tailored to your specific needs. Whether you need blog posts, product descriptions, eBooks, or any other form of content, I am dedicated to delivering work that exceeds your expectations. Letโs work together to take your business to new heights with content that truly connects with your audience. Feel free to reach out to discuss how I can contribute to your success.Live Chat Software
SEO WritingResearch PapersGhostwritingArticle WritingBlog WritingCopywritingContent WritingCreative WritingEssay WritingEbook WritingBlog Content - $11 hourly
- 5.0/5
- (6 jobs)
Are your support tickets piling up, causing unhappy customers and lost sales? I help online stores create an excellent, human-first support experience that turns frustrated buyers into loyal customers โwithout you lifting a finger. Using CRMs and Task Management tools, Iโve helped stores: *Reduce first response times by 60% *Increase customer satisfaction scores to 4.5/5 *Free up 10+ hours/week for store owners *Reduced refund requests by 25% through proactive support *Helped reduce customer frustration *Improved team communication and ticket resolution time With 10+ years of experience supporting E-commerce online stores, I donโt just โanswer ticketsโ โI solve problems, protect your brand, and keep customers coming back. What I Bring to the Table: *Order Processing & Fulfillment (including returns, disputes & chargebacks) *Smart, empathetic responses via Chat, Email, Phone & SMS *Tech & Product Support thatโs clear and non-robotic *Upsells & customer retention strategies *Organized admin support to keep backend ops running smoothly *Deep understanding of eCommerce customer behavior E-commerce Customer service tasks, skills, and competencies: *General Customer Service *Strong Problem-solving Skills *Strong command of the English language *Phone support *Administrative support *Text messaging *Social Media responses *Time management and multitasking Tools: Zendesk | Freshdesk | Shopify | Slack | Skype | Basecamp | Google Suite | Pay.Pal | RingCentral | Zoom | Canva | Adobe Suite | Microsoft Suite | ChatGPT Here are a few of the client reviews from my recent roles: Virtual Customer Service Assistant for Auto Parts Ecommerce โญโญโญโญโญ 5.00 "Dennis is a very professional, efficient, and great co-worker. All the customers have loved Dennis and absolutely had no complaints at all. His exceptional customer service skills improved our company's services by tenfolds! We absolutely enjoyed working with Dennis." E-Commerce Support/Sales Assistants โญโญโญโญโญ 5.00 "I had the pleasure of working with Dennis for many years, and I couldn't be happier with the experience. Dennis proved to be not only reliable but also incredibly honest and trustworthy throughout the entire collaboration. His dedication and work ethic were truly commendable, making him a valuable asset to our team. I wouldn't hesitate to work with Dennis again in the future, and I highly recommend him to anyone seeking a skilled and dependable contractor." If youโre looking for someone who takes initiative, solves real problems, and treats your customers like gold, letโs talk!Live Chat Software
ZendeskAdministrative SupportChatGPTDropshippingVirtual AssistanceData EntryShopifyOrder TrackingPhone SupportEmail SupportCustomer ServiceCustomer SupportOrder ProcessingEcommerce SupportTechnical Support - $11 hourly
- 3.6/5
- (7 jobs)
Dedicated IT professional with more than 10 years of combined experience consumer and enterprise support. Offering expertise in M365, Office Perpetual, and general IT troubleshooting. Committed to delivering exceptional technical support and contributing to team productivity and quality. Skilled in incident management, customer service, and optimizing resource utilization. Seeking a challenging IT helpdesk role where I can leverage my skills to provide efficient and effective support to end users.Live Chat Software
Managed ServicesWindows AdministrationBPO Call CenterTechnical SupportIncident ManagementOnline Chat SupportDesktop SupportCustomer ServiceHelpdeskEmail SupportMicrosoft Active DirectoryOffice 365Customer Support - $30 hourly
- 4.8/5
- (12 jobs)
PHP | Laravel | CodeIgniter | Wordpress | Vue | Angular | React | Microservices | Wordpres Plugin & Theme Development | Bootstrap | Frontend Development | Payment Gateways | 5+ years industry experience ------------------------------------------------------------ Hello there! Over 5+ years of successful experience conceiving software architectures, designing and implementing multi-tier applications and system integration solution. Very good understanding of application analysis and design concepts. Strong ability to apply optimal design patterns to the system design and employ extreme programming techniques to the robust implementations. If you are looking for someone who is courteous, timely and professional then Iโm your guy. Give me a try, You will not be disappointed. :)Live Chat Software
Front-End DevelopmentLaravelPHPHTML5JavaScriptWordPress DevelopmentCodeIgniterReactWeb DevelopmentCSS 3WordPress - $10 hourly
- 5.0/5
- (2 jobs)
In 2015, at the age of 18, I discovered the thriving BPO industry here in the Philippines, a major sector in our job market that piqued my curiosity. After stepping away from my Computer Engineering course in college for personal reasons, I decided to dive into BPO. Although I wasn't able to complete my college degree, the technical knowledge I gained in the course gave me a solid foundation that proved valuable in the BPO industry. That one decision turned out to be a pivotal moment for me and shaped where I am today. Starting in customer service at a young age, I went through a lot of self-discovery. It wasnโt always easy, but over time, I developed a real customer-centric mindset. It wasnโt something that happened overnight, but as I grew into the role and gained more experience, empathy and patience became second nature to me. Along the way, I also picked up skills like adapting to fast-paced changes, managing my time, and paying attention to the little detailsโjust to name a few! What started as something I did to meet expectations gradually became something I genuinely cared about. Iโve worked on honing my problem-solving abilities, always looking for ways to proactively identify issues and come up with creative solutions. I take pride in going the extra mile to make sure customers feel heard and supportedโbecause to me, thatโs the heart of great service. Over the past two years on Upwork, Iโve worked as a CSR for an e-commerce company and was promoted to a leadership role at a fundraising platform, where my skills in team management and collaboration have been significantly refined. What drives me in this industry is my genuine passion for helping peopleโitโs more than just a job for me. I bring a solutions-focused mindset and a customer-first approach to everything I do.Live Chat Software
Communication EtiquetteMultitaskingEcommerceSalesforceComputerCustomer SupportEmail SupportZendeskPhone SupportOnline Chat Support - $125 hourly
- 4.6/5
- (8 jobs)
Ex-Intercom Solutions Engineer with first-hand experience as support agent for Facebook Adverts with an educational background in Data Science. Love working with businesses to fully understand their project goals and how that can be mapped to measurable business outcomes when implementing Intercom. When it comes to Intercom, an Intercom Specialist > Support Generalist - Technical Expertise: Armed with a robust background in software development and system architecture, I possess the technical acumen necessary to navigate complex integration challenges and optimize Intercom's platform for diverse client environments. - Strategic Solutions: I specialize in aligning Intercom's capabilities with the unique objectives and requirements of each client, leveraging a deep understanding of both technology and business to deliver tailored solutions that drive tangible outcomes. - Workspace Audit: Are you fully utilising what Intercom can do you for your business based on your current plan? I can identify areas where more automation/efficiency could be introduced through an audit of your Intercom workspace. - Chatbot Strategy: Consultation on what the best user journeys looks like for your business to promote self-service, accurate categorisation and more. - Onboarding/Teammate training: Your team will have varied access and responsibilities within Intercom, resulting in a tailored onboarding being defined. Bring your team up to speed on the platform to get them comfortable and confident quick within the respective function.Live Chat Software
Product AuditIntercomAPIProduct OnboardingSystem AutomationChatbot DevelopmentAutomation Want to browse more freelancers?
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At A Glance: Live Chat Software
Your product or service is original and innovative. Your website is dynamic and easy to navigate. But even with such a solid foundation for success, a lack of prompt and helpful customer service can be a significant hindrance to your business โ and your bottom line. With live chat software, it is easy to offer fast and reliable customer care to all of your web page visitors. Live chat allows you to offer the same level of service and attentiveness customers would receive if visiting a brick-and-mortar store, and it enables representatives to answer customer questions immediately. This is mutually beneficial for both businesses and consumers. Alternative eCommerce customer service options like email can be particularly slow, especially during busy sale or holiday times. Receiving a slough of customer emails in a day may mean it takes a day, or even a few, to reply to each. By that time, many consumers will have sought out a similar product or service elsewhere. A live chat software developer or support professional can assist you in utilizing this valuable software to bolster your business significantly.
On Upwork, youโll be able to post your live chat project for free and browse the profiles of numerous skilled freelance professionals. These individuals are not only adept at installing and implementing live chat, they can also help you troubleshoot any software bugs or problems if the need should arise, and assist you in learning the ins and outs of a recently installed live chat system.