Hire the Best Kayako Specialists

Hi there! I’m Wendy, here to help you elevate your workflow, unlock your full potential, and maximize your business output by delivering high-quality, dependable, and results-driven support tailored to your needs through managing your emails, organizing calendars, handling customer support, light bookkeeping, and making sure your day flows smoothly. I help busy entrepreneurs and professionals stay on top of everything without the stress. Here’s a little taste of what I do best: ✨ Email & Calendar Management ✨ File Organization & Data Entry ✨ Bookkeeping (Basic Accounting, Invoices & Tracking) ✨ Customer Service & Inbox Handling ✨ Research + Admin Support ✨ Canva Design for Simple Social Posts & Docs ✨ Anything that gives you your time (and peace of mind) back I’ve spent the past 3+ years supporting entrepreneurs, small business owners, and busy professionals as a Virtual Assistant and Customer Representative. From inbox clean-ups to managing calendars, data entry, basic bookkeeping, and client communications—I’ve been the calm behind the chaos for my clients. I pride myself on being proactive, dependable, adaptable, and efficient. I’m available whenever you need me, and I’m comfortable working across different time zones to match your schedule. I’m not afraid to go above and beyond to ensure your success—because when you win, I win too. Whether you're a solopreneur, small business owner, or part of a growing team, I’m here to help you stay focused on what matters most—while I handle the behind-the-scenes tasks that keep everything running smoothly. A few kind words from people I’ve worked with: "Wendy has been an absolute gem! She handled our emails and admin tasks like a pro. Reliable, friendly, and always one step ahead." – Sarah M., Online Boutique Owner "Her attention to detail and communication are top-notch. I never had to worry—Wendy kept everything running smoothly." – David L., Coach & Course Creator "Honestly, I didn’t know how much I needed a VA until Wendy came along. She took the pressure off and brought real positive energy to the team!" – Michelle T., Interior Design Business Owner Let’s lighten your workload and grow your business together. Send me a message—I’m ready to help!

Hi there and thanks for checking my profile. If your support queue is messy, your SLAs are slipping, or your team needs someone who can run operations without hand-holding — that's the problem I solve. I spent five years as a Product Support Team Lead at YouVersion (one of the world's most-used Bible apps), managing support operations across multiple channels, leading a team, and keeping SLA performance consistent at scale. I know Zendesk and FrontApp and similar CRMs well enough to build workflows, not just use them. What I bring to a client engagement: Operational reliability: Ticket triage, escalation management, and root cause analysis handled without supervision. I document processes so nothing lives only in my head. CRM fluency: Zendesk, FrontApp, and HubSpot are tools I use daily, not items on a list. I can audit your current setup, spot inefficiencies, and recommend fixes backed by usage data. Data-informed support: I don't just resolve tickets; I look at what the tickets are telling you. I've used feedback analytics and operational reporting to surface product issues, identify recurring pain points, and shape team training — turning support data into decisions that reduce future volume. Data analysis, cleaning & scraping: Using Python and R, I collect, clean, and structure data from messy or scattered sources. Whether you need a dataset scraped from the web, raw data cleaned and ready for reporting, or a recurring pipeline that handles it automatically — I can build and maintain that. Luganda translation & transcription: I translate and transcribe between Luganda and English, including audio and video content. Luganda is my first language, so this is native-level work rather than learned translation. Useful for localization projects, research, community outreach content, or any work targeting Uganda and the wider Buganda region. Web development when it helps: I build in React, Next.js, and Vite. This comes in useful for clients who need a lightweight internal tool, a support dashboard, or a feedback form that actually works the way their team needs it to. Communication that works: I write clearly, follow up without being chased, and flag issues early. Clients don't wonder what's happening. I'm based in Kampala, Uganda (UTC+3) and available for both short-term projects and ongoing support roles. If you need someone who can run support operations, read the data behind them, and occasionally build something to make the work easier. I'd be glad to talk through what you're working on. Looking forward to working with you!

Are you looking for a versatile partner to streamline your operations and bridge communication gaps? I provide high-level Administrative Support and Real Estate Property Management assistance, combined with professional English Translation and Transcription services. Whether you are a property owner needing help with tenant relations or a busy executive requiring a personal assistant to manage your day-to-day life, I bring organization, bilingual precision, and reliability to your business. Core Services & Expertise: Real Estate & Property Management: I assist with property listings, tenant screening, lease coordination, and maintenance scheduling etc. I understand the fast-paced nature of the real estate market and ensure no lead or tenant inquiry goes unanswered. Administrative & Personal Assistance: From "Inbox Zero" email management and complex calendar scheduling to travel arrangements and personal errands, I act as your dedicated personal assistant to give you back hours of your week. English Translation & Transcription: I provide high-fidelity translation and transcription services. I can convert your audio/video files into polished English text or translate business documents with a focus on cultural nuance and professional terminology. Business Operations: Proficient in Google Workspace, Slack, CRM management, and various property management software (like AppFolio or Buildium). Why Work With Me? Multi-Niche Expertise: I understand the specific language and administrative needs of the real estate industry. Detail-Oriented: I ensure every transcription is accurate and every property listing is flawless. Proactive: I don't just wait for instructions; I look for ways to improve your current systems. I am ready to help you organize your business and scale your growth. Let’s connect to discuss how I can support your specific needs!

Hi! I’m a reliable Virtual Assistant based in Tanzania, offering professional online support to help your business grow. I provide: ✅ Virtual Assistance (emails, scheduling, research, data entry) ✅ Social Media Management (content scheduling, engagement, growth strategies) ✅ App & Website Testing (usability, feedback, bug reports) ✅ AI Training Support - AI Trainer (data labeling, text review, quality checks) I am detail oriented, organized, and committed to delivering high-quality results on time. Let’s work together

Your business shouldn’t rely on you manually holding everything together. If your backend feels disorganized, your workflows are clunky, your CRM is underutilized, or your operations are taking more time than they should, I help fix that. Hi, I’m Faith — an Administrative & Tech Virtual Assistant who helps service-based businesses streamline their operations, automate repetitive tasks, and build systems that actually support growth. I primarily support coaches, wedding professionals, makeup artists, consultants, OBMs, systems strategists, creatives, and other service providers, but I also work with product-based businesses that need cleaner systems and smoother operations. Whether you need a full CRM setup, workflow automation, project management organization, or ongoing tech and administrative support, I help turn scattered processes into structured systems that save time and reduce overwhelm. HERE’S HOW I CAN SUPPORT YOU: * CRM Setup & Optimization Complete setup, cleanup, and optimization of platforms like HoneyBook, Dubsado, 17hats, GoHighLevel, and Plan Ease. * Workflow & Automation Setup Building automated workflows for inquiries, onboarding, follow-ups, contracts, invoicing, client communication, and project management. * Tech VA & Operations Support Calendar management, inbox management, research, website updates, data entry, scheduling, light graphic design, systems maintenance, and backend operational support. * Website & Email Marketing Support WordPress, Squarespace, Wix, ActiveCampaign, MailerLite, and other business tools that keep your operations running smoothly. TOOLS I WORK WITH: HoneyBook | Dubsado | ActiveCampaign | MailerLite | WordPress | Squarespace | Wix | GoHighLevel | 17hats | Plan Ease | Trello | ClickUp | Slack | Calendly | Acuity | Google Workspace | Microsoft Office Suite | Partnero | Booqable | Halaxy | Moxie | Canva WHAT CLIENTS APPRECIATE ABOUT WORKING WITH ME: - I don’t just complete tasks — I look for ways to improve workflows and make your business run more efficiently. - I learn tools quickly and adapt easily to the way your business operates. - I communicate clearly, stay organized, and pay close attention to detail. - I genuinely care about making your day-to-day work easier and less stressful. One client described working with me this way: “Faith is AMAZING!! I can't say enough good things about her. Her knowledge of systems and automation is flawless. She works fast and finishes on time. She is also very patient and has a great work ethic. If you're lucky enough to work with her, you will be taken care of. We will continue to hire her!” If you’re looking for someone who can combine administrative support, systems thinking, automation, and tech expertise to help your business run more smoothly, I’d love to work with you. Send me a message or invite me to your project.

Hi there! I’m Mercy Onuorah, a dependable Virtual Assistant and Administrative Support professional passionate about helping businesses stay organized and stress-free. I understand how overwhelming daily operations can be, especially when you’re managing multiple responsibilities. My role is to take those tasks off your plate, bring structure to your systems, and support your business with accuracy, consistency, and care. Here’s how I can support you: • Administrative Support & Virtual Assistance Calendar and inbox management, document preparation, data entry, scheduling, file organization, and day-to-day admin tasks using Google Workspace and Microsoft Office. • Project & Task Management Workflow coordination, deadline tracking, and task organization using Asana, Trello, ClickUp, Notion, and Mondaycom. • Customer Relationship Management Professional client communication, CRM updates, follow-ups, and ticket handling using Zoho CRM, HubSpot, Zoho Desk, Intercom, and Freshdesk. • Lead & Email Management Lead generation, outreach support, inbox handling, and email campaigns with Mailchimp, ActiveCampaign, ConvertKit, GoHighLevel, and MailerLite. • Bookkeeping & Financial Admin Support Invoicing, expense tracking, reconciliation, and basic bookkeeping using QuickBooks, Zoho Books, Wave, PayPal, and Excel. • Productivity & Automation Tools Canva, ChatGPT, Zapier, Slack, Loom, Toggl, and Clockify. I approach every project with strong attention to detail, clear communication, and a genuine desire to see my clients succeed. Let’s work together to make your workload lighter and your operations smoother.