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🔥 20,000+ Hours | 300+ Jobs | Tier 3 Technical Support & System Administrator Are technical bugs, software glitches, or system downtime disrupting your business operations? I am a veteran Technical Support Engineer and Desktop Administrator with over 17 years of hands-on experience diagnosing, troubleshooting, and resolving complex IT infrastructure issues. My career is anchored by delivering enterprise-grade, Tier 3 (L3) support for global technology leaders like Sony VAIO, AT&T, and McAfee. From cross-platform desktop management to enterprise cloud environments, I provide rapid, highly reliable remote helpdesk support to ensure your business-critical systems maintain maximum uptime. 🛠️ CORE TECHNICAL EXPERTISE: =========================== • Tier 1–3 Technical Support: Advanced remote troubleshooting for proprietary software, desktop applications, operating systems, and digital products. • Desktop Support & Administration: Comprehensive system configuration, optimization, performance tune-ups, and OS patch management for Windows 11, macOS, and Linux. • Remote Endpoint Management: Fast, secure remote access and incident resolution utilizing enterprise tools like ConnectWise, TeamViewer, LogMeIn, and AnyDesk. • Cloud & Workspace Administration: End-to-end management of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Google Workspace environments. • Network & Email Diagnostics: Configuring and troubleshooting secure email deliverability (DNS, MX, SPF, DKIM, DMARC) and implementing robust multi-factor authentication (MFA) via Microsoft Entra ID (Azure AD). 🔬 DEDICATED HARDWARE & TESTING LAB: ==================================== To guarantee safe, accurate troubleshooting without disrupting your live environment, I maintain a fully equipped physical and virtual testing lab to replicate your exact issues: ✔ Operating Systems: Workstations running native Windows 11, macOS, and isolated Linux Virtual Machines (VMs). ✔ Mobile Ecosystems: Physical iPhone, iPad, and Android devices for mobile application and MDM testing. 🏆 A PROVEN HISTORY OF RELIABILITY: ================================== ✔ 17+ Years of deep, real-world IT support industry experience. ✔ 20,000+ Logged hours on Upwork with a flawless long-term job success history. ✔ Enterprise Background: - 3 Years: Technical Support Engineer for McAfee Antivirus products. - 2 Years: L3 Technical Support for SONY VAIO Computers. - 2 Years: Technical Support Specialist for AT&T ConnecTech. Whether your team needs a dedicated technical expert to clear out a backlogged helpdesk ticket queue, or you need an on-call administrator to handle an urgent system outage, I deliver elite results with zero friction.

10+ years of IT Support, System Administration & Excel expertise | Remote & Onsite Solutions I deliver reliable IT infrastructure, network support, and end-user solutions for corporate clients, combined with advanced data extraction and Excel automation skills. Alongside my core IT services, I handle Microsoft Outlook PST file management, contact data extraction, and custom CSV conversions with complete data integrity. Key expertise includes: Microsoft Excel (Data Analysis, Automation, Dashboards) Outlook PST Management & Contact Data Conversion Windows 7–11, Windows Server 2012/2016/2019 Network Setup (LAN/WAN), VPNs, Managed Switches Firewalls & Security (K7 UTM, Antivirus Management) CCTV Installation & Support (Hikvision, CP Plus, Dahua) Remote IT Support (TeamViewer, Any Desk) Backup & Recovery (Synology NAS, Windows Backup) Microsoft Office 365 Suite IT Asset Management & AMC Services I’ve successfully led IT operations, data migration, and contact extraction projects for companies like Avon Cycles and Bajaj Sons, delivering secure, timely, and efficient solutions.

Are you looking for a reliable, efficient, and highly skilled IT professional to support your business operations? Look no further. I'm Shadab, a seasoned IT Support Specialist with over 7 years of professional experience in Managed Service Provider (MSP) environments, offering Level 1 and Level 2 remote support to a wide range of industries including healthcare, legal, construction, retail, and more. Throughout my career, I’ve helped small to medium-sized businesses across the USA resolve technical issues, manage their cloud services, and streamline operations with fast, proactive, and secure IT solutions. 🔧 What I Bring to the Table: Remote Helpdesk & Service Desk Expertise Efficiently handling L1/L2 tickets using platforms like Halo PSA, Autotask, ServiceNow, and Datto RMM. Cloud Technologies & SaaS Platforms Expert in Microsoft 365, G Suite, Azure, AWS, and third-party tools like Zscaler and Make.com for automation. User & Identity Management Skilled in Windows Active Directory, Okta, Addigy RMM, multi-factor authentication (MFA) setup, and license management. Remote Support Tools Extensive experience with ScreenConnect, TeamViewer, VPNs, RDP, and other tools to ensure efficient and secure access. Network & Security Familiar with Cisco, Ubiquiti, Fortinet, VMware, and security best practices to protect your business. Scripting & Automation Comfortable with PowerShell and Bash to automate repetitive tasks and improve system efficiency. Industry Experience I've supported businesses in: Healthcare (HIPAA-aware IT practices) Legal (confidential data handling) Construction & Engineering (CAD tool support, document collaboration) Retail & Food Services (POS and local business systems) Digital Marketing (email, automation, website tools) 💼 How I Can Help You: Troubleshooting desktop, server, and cloud issues Setting up new users, devices, and secure workflows Migrating email systems and file shares to Microsoft 365 Improving collaboration with tools like SharePoint & OneDrive Maintaining system uptime with proactive monitoring and patching Providing quick, reliable support to minimize downtime 🌟 Why Work With Me? ✔ Fast Response Times ✔ Attention to Detail ✔ Clear Communication ✔ US Time Zone Availability (I work 8:30 PM to 5:30 AM IST, perfect for US clients) ✔ Proven Track Record of Happy Clients Let’s talk about your project! Whether you're looking to stabilize your IT environment, implement a new solution, or just need reliable ongoing support — I’m here to make your tech work for you, not against you. 📩 Send me a message to get started — I’m always happy to help!

Hello, Welcome to my Profile! I am a seasoned IT Project manager with a capacity to deliver high end projects with technical background. I am a Salesforce Administrator, PD1, Associate, AI Associate, AI Specialist Certified Professional with 15+ years of development experience, specializing in Salesforce CRM and SAAS solutions. Proficient in Data Modelling, Data Management, Data Security, UI customization, Reports & Dashboard, Apex, Batch Processes, Aura Components, LWC, Visualforce, SOQL, and Integrations, having implemented numerous successful integration projects and data migrations using declarative and programmatical approach. Tools: 🚀 Salesforce CRM - Elevate your customer relationships and customer 360-degree view. 🌐 SAAS Solutions - Embrace the power of cutting-edge cloud-based technologies. 🔥 Apex - Ignite your development skills with this powerful programming language. 🔄 Batch Processes - Automate tasks and improve efficiency with seamless batch processing. ✨ Aura Components - Create captivating user interfaces with dynamic Aura Components. 💡 Lightning Web Components (LWC) - Illuminate your web development with modern, lightning-fast components. 🎨 Visualforce - Craft visually stunning pages and user interfaces with ease. 🤝 Integrations - Connect and streamline your systems for seamless data flow. Projects: 🚀 Integration Projects & Data Migrations - Seamlessly blend data and drive collaboration. 📊 Salesforce Administrator & Platform Developer I – Configuration using point & click and customization using APEX (Backend) & LWC (Frontend). 💼 Sales, Service, Commerce, Marketing Cloud Implementations - Enhance customer experiences across the board. 🏢 Omni Studio (Vlocity) Configurations - Build cohesive solutions for seamless business operations. ⚙️ Flows, Automation & Custom Salesforce Components - Unleash automation and customization process. 🏭 ERP Development from Scratch & application migration - Create tailored ERP solutions and leverage migration of legacy applications. 📈 Sales, Warehouse, Financial, HR, Inventory, and Production Modules for ERPs - Streamline operations and unlock efficiency. 💳 POS System Development for ERPs - Power up your point-of-sale. 🎓 I am a Certified Scrum Master with over 12 years of expertise in Microsoft technologies, including VB6, VB.Net, ASP.Net, C#, MVC, MSSQL Server, SSRS, & Crystal Report. 🏭 Our recently developed ERPs include modules for: • Sales • Warehouse Management • Financial Management • HR Management • Inventory Management • Production • POS • Migration of large legacy ERPs to newer technologies. 👥 As a seasoned professional with 15+ years of experience, I have a proven track record in team handling and leadership. I firmly believe that a successful team is built on trust, collaboration, and empowerment. 📈 With a hands-on approach, I actively engage in project planning, ensuring clarity of objectives and setting realistic expectations. By providing clear direction and regular feedback, I enable the team to stay focused and achieve targets effectively. Ready to revolutionize your business? Let's embark on an exciting journey of transformation together. #Salesforce #CRM #ERP #SalesCloud #ServiceCloud #Transformation #Innovation

✅ Top-Rated Plus | 100% Job Success | Upwork Verified (ID & Video) ✅ Airbnb / VRBO / Guesty / Hostaway / Booking .com Expert & 1099 Tax Preparation ✅ Automated Hostaway–QuickBooks sync ✅ Expert in accounting for Amazon FBA, Shopify & eBay eCommerce platforms ✅ Xero Certified Advisor ✅ Certified QuickBooks Online ProAdvisor & MS Excel Expert ✅ 16+ Years of experience in Bookkeeping & Accounting ✅ Certified Accountant/Bookkeeper ✅ Served clients across Australia, NZ, USA, Canada, UK ✅ Good English accent and communication skills ✅ Short Term Vacation Rental (STR) Expert, Property Manager, Real Estate Rental, Co-Host Property Management, including income and expense tracking & classifications, monthly owner statements ✅Full-time remote freelancer operating from a dedicated home office ✅ Utilizing the latest i9 13th Gen hardware, SSD storage, and up-to-date software tools ✅ High-speed Fiber Broadband Internet connection (Speed Up to 150 Mbps) ✅ Available to align with your preferred time zone ✅ Remote Accounting and Virtual Bookkeeping Bookkeeping & Accounting Software Expertise: ✅ XERO | Xero Practice Manager | Xero Workpapers ✅ QuickBooks Online | QuickBooks Desktop ✅ Reckon APS | XPA | Tax Manager ✅ Reckon Accounts Hosted & Bank Data ✅ MYOB ✅ Wave ✅ Sage ✅ NetSuite ✅ Zoho Books ✅ FreshBooks ✅ Banklink ✅ CCH iFirm ✅ Desktop super | Fiscal finance | ✅ Receipt Bank | AutoEntry | Hubdoc | Dext | SAP | iConnect POS | etc. ✅ Guesty Accounting, Hostaway, AppFolio ✅ Aplos (Nonprofit / Church) ✅ Breeze Church Management Software ✅ SellerLegend ✅ Link My Books Payroll Software Expertise: ✅ ADP, Gusto, QuickBooks, Xero Areas of expertise include : ✅ QuickBooks, Xero, MYOB Setup ✅ Daily bookkeeping, including cleaning and organizing records ✅ Data entry in accounting software, ensuring up-to-date and accurate financial information ✅ Invoicing, bill creation, transaction coding ✅ Cashbook accounting using Excel & Google Sheets ✅ Reconciliation of various accounts: receivables, payables, inter-company, bank, credit card, PayPal, Amazon, eBay, Stripe, and other merchant accounts ✅ Identifying & resolving discrepancies, general ledger reviews ✅ Budget development, management, forecasting, & cash flow statements ✅ Financial report analysis ✅ Payroll processing & reconciliation ✅ Company setup & chart of accounts management ✅ Data migration to Xero or other accounting software ✅ Fixed asset setup & reconciliations ✅ Inventory management ✅ Customization of invoice templates, reports & setup for customers and suppliers, including recurring expenses & alerts ✅ Preparation of monthly, quarterly, interim & year-end financial statements & related adjustments ✅ Business & personal income tax preparation & BAS/GST/FBT returns ✅ Excel-based budgeting, forecasting, cash flow & financial modeling ✅ Preparation of owner statements for rental businesses in Hostaway & Excel ✅ Venmo, Zelle, Cash App reconciliations Cloud-based tools: ✅ Google Spreadsheet, Docs ✅ SharePoint, OneDrive, Google Drive, Dropbox ✅ Skype, GoToMeeting, Zoom, Microsoft Teams ✅ Word, PowerPoint, One Notes ✅ Excel (PivotTables, VLOOKUP, INDEX/MATCH, Data tables, Conditional Formatting, Data Validation etc ✅ Asana ✅ Slack, Lark ✅ TeamViewer, Anydesk ✅ Brex ✅ Quartzy ✅ Xbert ✅ ignition ✅ LastPass, Dashlane Business Structures: ✅ Small Business Enterprises ✅ Sole Traders ✅ Trusts ✅ Partnership firms ✅ Pty Limited companies and a Group of companies Industry-Specific Accounting ✅ E-commerce Accounting ✅ Amazon FBA Accounting ✅ Shopify Accounting ✅ WooCommerce Accounting ✅ eBay Seller Accounting ✅ Real Estate Accounting ✅ Property Management Accounting ✅ Rental Property Bookkeeping ✅ Construction Accounting ✅ Nonprofit Accounting ✅ Healthcare & Medical Practitioners ✅ Restaurant/Food Business Accounting ✅ Farming/Agri/Dairy Business (Livestock Calculations) ✅ Investment Business Bookkeeping provided for: ✅ USA Accounting ✅ Canada Accounting ✅ UK Accounting ✅ Australia Accounting ✅ New Zealand Accounting Compliance and Regulations ✅ GAAP Compliance ✅ IFRS Compliance ✅ Tax Compliance ✅ Audit Support ✅ Financial Statements Preparation Facility & Infrastructure: ✅ High-speed Fiber Broadband Internet connection (Speed Up to 150 Mbps) ✅ Dual screen workstation ✅ Secure Data Storage Solutions ✅ Advanced Network Security ✅ Climate-Controlled Environment ✅ Professional Phone & Communication Systems ✅ Ergonomic Office Furniture ✅ Multi-function Colour/B&W Wifi Printers cum Scanners ✅ 24X7 Power backup facility Familiar with Australia, NZ, UK, USA & Canada Accounting Concepts and Taxation systems Specializing in bookkeeping for Canada, U.S., UK, Australia & New Zealand. Ensure full confidentiality & privacy of all shared information Ready to start immediately and can commit to regular hours. Feel free to contact me if you would like an interview set up Thank you for taking the time to read my Upwork Profile Kind Regards, Gulshan k.

SAP Fieldglass Consultant | IT Support Specialist | Workforce Management Solutions Hi! I'm Chetna, a results-driven IT and support professional with hands-on experience in SAP Fieldglass, technical support, and customer success. With a background spanning product support engineering, help desk operations, and client-facing roles, I bring a well-rounded skill set to every project I take on. What I bring to your project: ✅ SAP Fieldglass expertise — certified in SAP Fieldglass configuration, rates management, and workflow optimization, helping businesses streamline their contingent workforce processes ✅ Technical Support — experienced in diagnosing and resolving complex IT issues, managing ticketing systems (ATS), and ensuring business continuity for enterprise clients ✅ Client Communication — strong background in customer support and stakeholder management, ensuring smooth, professional interactions at every touchpoint ✅ Quick Learner & Detail-Oriented — proven ability to adapt across environments including DXC Technology and RLabs Enterprise Services My Background: I hold a degree in Electrical Engineering from Nagpur University and have worked across tech companies in Bengaluru and Chennai. My experience at DXC Technology as a Help Desk Technician and at RLabs as a Product Support Engineer has given me exposure to enterprise-grade tools, managed services, and business-critical workflows. Whether you need help configuring SAP Fieldglass, resolving support issues, or managing workforce-related processes — I'm here to deliver quality work on time. 📩 Let's connect and discuss how I can add value to your team!